Virgin Media Outage Report in Grangemouth, Falkirk, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Grangemouth come from postal codes FK3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Grangemouth, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Grangemouth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Grangemouth, Falkirk, Scotland
The most recent Virgin Media outage reports came from the following cities: Coatbridge, Cumbernauld, Bonnybridge, Falkirk, Livingston, Dunfermline, Larbert, Airdrie, Grangemouth and Bathgate.
| City | Problem Type | Report Time |
|---|---|---|
 Coatbridge |
Internet | |
| Cumbernauld |
Internet | |
| Bonnybridge |
Wi-fi | |
| Falkirk |
Wi-fi | |
| Livingston |
TV | |
| Falkirk |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Grangemouth, Scotland
Latest outage, problems and issue reports in Grangemouth and nearby locations:
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Eddie Collins
(@EddieCo09311525) reported
from
Dunfermline, Scotland
@virginmedia I switched over to you on the 31st December and had a speed issue very quickly and between online chat and two phone calls yesterday was told issue at street cabinet twice on phone chat says no issue. Bring back BT 😔
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RAIN MAN🌂🌧 I SAY UR ALL TO GOD DARN SENSTIVE 😜
(@lovemojo1991) reported
from
Falkirk, Scotland
@virginmedia our network and other people's internet down again!! Seriously this keeps happening
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Ian Smith
(@ianwsmith82) reported
from
Livingston, Scotland
Honestly shocking customer service from @virginmedia ******* hopeless.
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Dale McLean
(@Dalus93) reported
from
Cumbernauld, Scotland
@alexasry @virginmedia Yeah I'm on 210/20 for like £40pm, but the quality and customer service recently has been shocking
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Janis McCulloch ☃️❄️
(@justjanis) reported
from
Dunfermline, Scotland
@virginmedia Nope no issues in the area
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Dale McLean
(@Dalus93) reported
from
Cumbernauld, Scotland
@alexasry @virginmedia Honestly can not wait to move. Just don't have the money to pay installation fees etc rn which sucks so I'm stuck with them til I do.
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Richard Law
(@sneekyb) reported
from
East Calder, Scotland
@virginmedia Ridiculous that as a existing customer now out of contract that I cannot be offered the same monthly deal as new customers. My bill is to rise by £50 pcm which is not acceptable. I ask if I can take your Bigger tv bundle with sports as advertised for £72 and told no.
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Debbie Hughes
(@weedebsie19) reported
from
Airdrie, Scotland
@virginmedia Evening, is there an issue with the Virgin TIVO box tonight as I’m watching something on ‘My shows’ & it all seems to have stopped working!😢
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Janis McCulloch ☃️❄️
(@justjanis) reported
from
Dunfermline, Scotland
@jen_drum @virginmedia Some local outage or something
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Andy 🏳️🌈🍀🏴
(@AndyMac2805) reported
from
Cumbernauld, Scotland
@virginmedia Thanks for the response, I know you’ll be busy, understandably, but my tv/broadband/phone services are not working, and it’s quite necessary since I need to work from home
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DJ Col-C Colin C
(@Dj_ColC) reported
from
Cumbernauld, Scotland
@virginmedia so after being told we would have a discount and not be affected by a cut off we are officially cut off from the Internet! After weeks of the same ******* problem and customer services have no clue about this! Shocking!
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Dale McLean
(@Dalus93) reported
from
Cumbernauld, Scotland
No internet until Monday. Good old @virginmedia - told them I'd been having issues for weeks, was told to monitor it, THEN they say 'oh we thought it had resolved itself'... Clearly not if I'm still calling. sounded like they just wanted me off the phone asap tbh. Switching ASAP
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Dalus
(@Dalus93) reported
from
Cumbernauld, Scotland
Im howling. The customer service i have recieved from @virginmedia is an absolute joke. Talking to one of their "internet techs" and they didnt even know what a Cat 6 cable was. Not to mention im paying £41 a month for a service that drops randomly every few days.
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Ian Fitzpatrick
(@Ianiesta8) reported
from
Falkirk, Scotland
@virginmedia I was looking to upgrade to a TV Package, but the deal for a new customer was far better than the deal I was offered.
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andrew swanston
(@swany1988) reported
from
Redding, Scotland
@virginmedia hi was promised a manager call back 2 days ago and not happened. Piss poor customer service !! Only been with you just over a month and my experience is ruined !!!
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RAIN MAN🌂🌧 I SAY UR ALL TO GOD DARN SENSTIVE 😜
(@lovemojo1991) reported
from
Falkirk, Scotland
@virginmedia my WiFi aint working its having bad connection
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Anna Bell Coaching
(@annabellcoach) reported
from
Bo’ness, Scotland
@virginmedia my broadband is down yet again. Several working hours lost. Four (long) calls later and now just an automated response. Poor show. 🤔 #badservice #homeworking
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Anna Bell Coaching
(@annabellcoach) reported
from
Bo’ness, Scotland
@virginmedia Thanks but I've done all that. Website says 'no known issues' but the automated answer message says there are 'complex issues' that engineers are working on. We had an engineer booked yesterday but they called off saying it was fixed. It's not.
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Janis McCulloch ☃️❄️
(@justjanis) reported
from
Dunfermline, Scotland
Hey @virginmedia our broadband box is flashing green and our Wi-Fi doesn't seem to be working.... help please
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Hannah McInnes
(@_HannahMcInnes_) reported
from
Livingston, Scotland
@virginmedia has they worst customer service I’ve ever experienced, month after month I’ve been trying to sort out my bills with no help whatsoever 80 minutes and I’m still on the phone no further forward as one person says one thing and another person says another😡😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gregory Evans
(@GregoryEvans) reported
@virginmedia I've got an engineer coming Friday. To do this I had to make a complaint (and it took over 12 hours). Surely it should be easier than that.
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lmwhu
(@lmwhu) reported
@virginmedia Would have been good customer service If someone had accepted my request to call me on the number you have on file. But no, I now have to sit in a queue for lord know how long. This all started at 10.33 this morning
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wascal
(@thewascal) reported
@virginmedia No trace of a call from 2+ wk ago. Was told “it takes a week for complaints to appear online”. The guy then refunded £20 and never logged the complaint. Attempted to complete one online and at the end it gave a complaint reference of ‘###’, and nothing was saved in ‘my cases’.
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ellsafc69
(@ellsafc69) reported
Why is it so hard to find my ******* customer number to view my mortgage on my phone. The useless ******* haven’t provided me with a customer number and been on the phone for 40 mins still no answer . Don’t get a mortgage with virgin #virginmedia
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Peter Dowsett
(@PeterDo19421129) reported
@libertyglobal @VMO2News To the parent company and Virgin media. I have received an email from virgin media regarding my Father's account with you. And noticed you charge him for fibre broadband which he has never had. The counts as fraud in my book. Will speak to ofcom now.
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Tim Hole
(@TimHole) reported
@virginmedia Well yes I can't receive any sms so something is stopping it. I can try on another handset tonight but if I lost the ability to receive calls at the same time it would suggest its an issue with the sim or the account or somehow blocked rather than the handset, no?
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Martyn Page
(@dcfc1968) reported
@virginmedia @vmbusiness No its not..... I say again I have a £70+ bill from my old residential address..... so can I log a complaint with you now?
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Natalie Whoodunit
(@Nataleela77) reported
@virginmedia We know that the only solution is to get a new box as we have had it ‘fixed’ many times over the past two years and the box is clearly inadequate to cope with the amount of residents using it.
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Peterbartle
(@Peterbartle6) reported
@DawnPet76880676 ......virgin media email is down ....tues 20th
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Cheyne Stoking
(@StokingCheyne) reported
@virginmedia @Nataleela77 I look forward to a couple of days service before it goes down again.