Virgin Media Outage Report in Grangemouth, Falkirk, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Grangemouth, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Grangemouth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 20: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Grangemouth, Falkirk, Scotland
The most recent Virgin Media outage reports came from the following cities: Livingston, Falkirk, Cumbernauld, Dunfermline, Airdrie, Bonnybridge, Coatbridge and Grangemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Livingston |
Internet | |
| Falkirk |
||
| Cumbernauld |
Wi-fi | |
| Livingston |
TV | |
| Falkirk |
Internet | |
| Livingston |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Grangemouth, Scotland
Latest outage, problems and issue reports in Grangemouth and nearby locations:
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Alex Clowes
(@Yossarian_sco) reported
from
Cumbernauld, Scotland
@virginmedia wi-fi seems to be down in Cumbernauld G67 , and the footballs on soon , wont be happy 👀.
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Jillian Thomson
(@JillBile) reported
from
Haggs, Scotland
@virginmedia hi is there a problem with Netflix? I can't access it.
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Donna Hughes
(@weedonski) reported
from
Airdrie, Scotland
@gerriohear @virginmedia @scotgov Is this from home G? Ours has been running so slow the last couple weeks x
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Alison
(@alied321) reported
from
Livingston, Scotland
@virginmedia emails wouldn’t send on my parents iPad now it won’t receive email. How can we get help to resolve?
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Paul 🏴🇪🇺🏴☠️🏳️🌈
(@Keenan38Keenan) reported
from
North Lanarkshire, Scotland
@virginmedia all my services are down. Can anyone shed some light as to whats going on
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Shez
(@shehzadinho) reported
from
Brightons, Scotland
I've been put on hold by virgin media for FORTY FIVE minutes now bro wtf
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Haggisking
(@Haggiskings) reported
from
Brightons, Scotland
@virginmedia you sent someone out to fix our leaky phone line. He used silicone and gunged up the wires - now we can’t call you to tell you he properly broke it with the repair... help....
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Duncan MacColl
(@hungryduncs) reported
from
Grangemouth, Scotland
@virginmedia catch up not working ?
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Steve
(@steve2theizzO) reported
from
Falkirk, Scotland
What is the best way to speak to someone at @virginmedia as I've spent close to 2 hours this week trying to get through. Appreciate the issues due to covid but I urgently need to speak to someone since my bill has suddenly increased and I have no way to sort this atm
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Stuart P
(@StuP44) reported
from
Cumbernauld, Scotland
@virginmedia What's happened is she changed some account details, bank account and name....and since then her connection has been cut....seems more an administrative issue than technical.
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Iain Rockliffe
(@Rockyi1980) reported
from
Dunfermline, Scotland
@ReplayRetro @virginmedia The problem is when it works no one comes even close in terms of speed
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Adrienne
(@ya_diks) reported
from
Coatbridge, Scotland
@virginmedia can’t seem to get logged into my account on your website or app on both pc and mobile. It just keeps reloading the main page to login again
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Kammy Singh
(@kammysingh74) reported
from
Coatbridge, Scotland
@virginmedia It absolutely shocking that we have to wait nearly a week for an engineer to come out because we have no service at all. In the meantime, I cannot work from home which leads to us as a family losing money especially in the current climate...
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Janey
(@jaagdoll) reported
from
Bathgate, Scotland
@virginmedia the wifi service in West Lothian has been really poor for the last 2 days. Can you please let customers know why the service is so bad and when you plan to fix it?
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Alan Currie
(@alancurrie1991) reported
from
Livingston, Scotland
@virginmedia spent over an hour trying to speak to someone about a damaged line to get an engineer out and then got hung up on can you help?
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Fiona Collie
(@tartan1314) reported
from
Bonnybridge, Scotland
@virginmedia On nearly 20 minutes of being on hold. I can upgrade online but not remove channels, yet other providers are letting customers switch off and on channels each month. Virgin media completely lagging behind the curve. Not to mention a loss of service last week for whole area. Poor
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Jillian Thomson
(@JillBile) reported
from
Haggs, Scotland
@virginmedia Hi I can't access @NetflixUK from my virgin box. Is there a problem with the app?
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JeepSco - MM7SCO
(@ScoJeep) reported
from
Cumbernauld, Scotland
@virginmedia I sent a complaint in to your company 10 days ago regarding my shocking ping rates and slow speeds on my broadband. Still no response, not even to confirm you received my complaint. After 1 hour on hold without even speaking to an agent, I get disconnected.
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Grant
(@mastermc0) reported
from
Livingston, Scotland
@virginmedia any chance of some decent support for the fact I’m having issues with my Hub 4 based broadband your phone service has hung up and directed me to hub 3 based trouble shooting... not the service I expect for my money
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Dave Stone
(@Appolotech) reported
from
Stirling, Scotland
@virginmedia Stoping them should be automated. It’s more than just a casual annoyance. You caused additional stress in a very bad time, and all your staff denied the issue and made it worse. Automation isn’t an excuse for bad customer experience.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Handley
(@PaulHandley5) reported
@virginmedia Do you ever call back or is that just a myth, getting a bit frustrating now. Hey @Plusnet fancy a new customer??
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Gagi Moore Ghag
(@gagi_moore) reported
@virginmedia Just to clairify I’m not bringing my broadband issues on Twitter for fun I want this sorted £85 every month leaves my account no problems if I cancel I would contact debt collectors where are my rights as a customer
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💙🧡Donna Janes💙🧡
(@DottieJanes) reported
@virginmedia @sainsburys Still waiting for issue with iOS and Android to be sorted in my area. It's been six days. Keep pushing fix date forward every day. Every time I go on social media at home I have to use data. It's not very good is it really 🙄
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Justin Hams
(@Jace1959) reported
@virginmedia So followed Virgin’s advice, no answer from their staff despite ringing on their 150 number for customers. Been waiting for an hour now for someone to answer and this is the fifth time I have tried to speak to someone so 5 hours wasted on a broadband issue they have failed with
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tas loves theo
(@zaeterludes) reported
HELP I TOLD THE GIRLS MY WIFI ISNT WORKING FOR ZOOM AND THEY TOLD THE TEACHER I HAD VIRGIN MEDIA WIFI??????
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Tom
(@tomtoon2010) reported
@virginmedia Turns out the upgrade team couldn’t help and then you end up waiting over 3 hours to be put through to the “free upgrade” team for the hub as the online link for free hub upgrade doesn’t work. This is getting a bit frustrating to sort now!
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HendoHD93
(@HendoHd93) reported
@Games_4Life_ @verge Dude I have a 50mbs download speed which is the worst Virgin media package you can get and stadia runs flawlessly so don't be talking ****.
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Lin martin
(@Linnyloots) reported
@virginmedia @virginmedia how do i get my complaint escalated, i am not happy! Over an hour on hold Cut off been sending letters and waiting for months for my tv package to be cancelled
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Dean. 🏳️🌈🇪🇺🇬🇧 ℹ
(@9NorthernDean9) reported
@virginmedia I am trying to pay my bill online via your app to no success. Are you experiencing issues?
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Adam Bond
(@adamebond) reported
@virginmedia Nothing is working. The service status page is now saying there are issues with both the TV and broadband. How long is it likely to be down for?