Virgin Media Outage Report in Bathgate, West Lothian, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bathgate, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bathgate and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Bathgate, West Lothian, Scotland
The most recent Virgin Media outage reports came from the following cities: Bonnybridge, Dunfermline, Livingston, Falkirk, Carluke and Bathgate.
| City | Problem Type | Report Time |
|---|---|---|
 Bonnybridge |
Wi-fi | |
| Dunfermline |
Internet | |
| Livingston |
Total Blackout | |
| Falkirk |
Internet | |
| Falkirk |
Wi-fi | |
| Dunfermline |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Bathgate, Scotland
Latest outage, problems and issue reports in Bathgate and nearby locations:
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Angela Kyle
(@Lomondsmum) reported
from
Wishaw, Scotland
@virginmedia @virginmedia done all the usual troubleshooting. Finally got through to customer service and a new hub is being sent out. Initially in 5 days but I escalated it and it’s coming in two. I still find this unsatisfactory though because we need to work from home.
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia They may be dedicated but if they don’t have the permissions to help or work in the right department it’s no use. I can be free at 4pm for a webchat
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia They said they would sort it and call me today. I had a phone all to the house phone at 11pm waking up my mrs that asked me to text back which I couldn’t do so no idea what that meant. They have all disappeared and I still have no update I have been promised resolution by Sat
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia your call centre is rude, they can’t understand simple English, round in circles, the line keeps buzzing out, I want to cancel but they will not put me through to anyone who can. They profess to be from every team everything I ask for help! Shocking how bad this is
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Darren Ja-la-la-la-la-la-la-la-land
(@CountingSheep5) reported
from
Falkirk, Scotland
@virginmedia Currently at 374Mbps on wireless, so not the worst it's been. 943Mbps on wired.
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Haggisking💙
(@Haggiskings) reported
from
Brightons, Scotland
@virginmedia Hi, is it normal for an agent to call to fix internet problems?I pressurised him on his lack of security, he said do you want good service or to cancel?Then hung up?It’s impossible to communicate with you as a corporate organisation so I’m hoping you tweet?
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia I have been calling premium numbers for weeks to speak to people. Only one seemed to help but she was from a UK office and said she would call me back. I am still waiting over a week later for anyone to be in touch with me!
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia now on my 11th call to sort this out in the last 3 weeks. Each time on the phone for over an hour and still no solution. How to I cancel everything if they refuse to do it and pass me through 5/6 call centres
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Gerardo Chierchia
(@geochierchia) reported
from
Wishaw, Scotland
@virginmedia I need to order a Booster, your VM Connect app doesn’t support Hub 4 and I can’t get through to anyone on the phone, how can I go about having one sent out?
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia No one has been in touch. No one has arrived to to the work. No one is actually doing anything to help me whatsoever?! What is going on?
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia Is there a free phone number or a way to get direct to the UK bases call centres as your oversees premium numbers do not have the capability to help in this matter I’ve trie don multiple occasions
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Darren Ja-la-la-la-la-la-la-la-land
(@CountingSheep5) reported
from
Falkirk, Scotland
@virginmedia And it's back down at just 16Mbps now. It happens intermittently.
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia I am still waiting for a call back that was due early this week. Can’t get through to the call centre at all, been trying all day. Can you help?
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Angela Kyle
(@Lomondsmum) reported
from
Wishaw, Scotland
Really getting fed up with the dropping of my home wifi signal @virginmedia I have used all my mobile data due to thisand my husbands conference calls are terminating. Have tried calling but getting no where fast. 😡
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia They may have the same training but they do not have the same capability to make decisions. I don’t care where they are based but only UK based departments can help getting this installed. How can @Ofcom allow you to charge premium numbers just to get in touch it’s been 10 weeks!
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✨
(@lisaJwatson_3) reported
from
Bo’ness, Scotland
@virginmedia No, only on certain channels (5 HD being the worst) there seems be a static interference. The box is very old so not sure if it is compatible anymore
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Gerardo Chierchia
(@geochierchia) reported
from
Wishaw, Scotland
@virginmedia It’s been awful, passed onto three different people and now being told that you’re running low on stock so I can’t have one? This doesn’t sound right, can someone else please arrange to have these sent out?
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia Why is it after our web chat tonight promising action all the orders and appointments have again disappeared from my account!!! I was only just re-promised by the 27th March!! What is going on? @Ofcom please help me here
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Gary Ivady
(@Haggischaser) reported
from
Falkirk, Scotland
@virginmedia I’ve just had a phone all from a call centre stating it was from virgin media. They were saying that I’m having issues with my internet speed and needed to turn on a computer or device to check my speeds. Is this something that your tech division door is it spam?
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Linda Hamilton
(@Lindsham1) reported
from
Whitecross, Scotland
Got Premier Sports for todays game through Virgin Media at £9.99 with the option to cancel after 30 days. 🇳🇬🇳🇬🇳🇬🇳🇬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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TCS
(@firepig71) reported
@virginhelp @wbc247uk @virginmedia I am not a virgin customer and can’t contact you. I need to cancel a monthly phone plan. DD has been stopped. The person using the phone has died. I bought the sim for my dad, he had it for years. I also got a bill for this? Please message me.
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Cooper’s Left Peg
(@coopers_left) reported
@virginmedia Can we reserve the right to cancel contracts because of your price increase?
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Clare Hayward
(@clareybear76) reported
@virginmedia can you tell me if there’s any problems with your virgin mobile coverage in kent??
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Delboy
(@77_trigger) reported
@virginmedia hi I have a mobile sim with my virgin tv account. I have paid my bill a couple of hours ago, but there’s still no service. Can you help I called the call centre but it’s closed
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Danielle Quinnin
(@QuinninDanielle) reported
@virginmedia I have called numerous time Friday, Monday Tuesday and today. I only just joined Virgin a month ago and we have had issues with our service. An engineer came out established a problem but it didn’t work so I’ve called again since and I was advised that I’d need to pay for another
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Danielle Quinnin
(@QuinninDanielle) reported
@virginmedia Visit because someone came out and ‘fixed’ the issue… although it’s not fixed as I can’t get on the internet at all. Me and my husband both work from home so have missed out on 5 days work each with these constant issues.
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kathleen
(@imagek1) reported
@virginmedia It begins Had for less than week and already problematic connection down every day. Told send engineer out onMonday. 5 days away Waited for call from manager within hour after saying we want to cancel,thats 2 hours ago no call. We will be cancelling contract!
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Gilo!
(@gilo_81) reported
@Dave_Pitt_Leeds @virginmedia @MoneySavingExp This exactly, Plus there’s continued service issues in my area that means my broadband hangs been going on for over 10 days they said it should be resolved by the 4th April. Appalling service #virginmediacancellationscam
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auneam
(@auneam1) reported
@virginmedia no internet since 7:00 pm. Did a service check saying there is an intermittent issue and to check again in 24 hours. As I work from home, will VM be paying my wages? Getting charged an absolute fortune for incredibly poor service.
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angrynarwhals
(@narwhuls) reported
@uprrp0943 @virginmedia @MozzaMoo2000 great point, slimy company. stay far away if this is how they treat their consumers