Virgin Media Outage Report in Dunfermline, Fife, Scotland
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The latest reports from users having issues in Dunfermline come from postal codes KY11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dunfermline, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunfermline and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Dunfermline, Fife, Scotland
The most recent Virgin Media outage reports came from the following cities: Glenrothes, Edinburgh, Livingston, Dunfermline, Bathgate, Lochgelly and Kelty.
| City | Problem Type | Report Time |
|---|---|---|
 Glenrothes |
||
| Edinburgh |
Total Blackout | |
| Edinburgh |
Wi-fi | |
| Edinburgh |
Internet | |
| Livingston |
Total Blackout | |
| Dunfermline |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Dunfermline, Scotland
Latest outage, problems and issue reports in Dunfermline and nearby locations:
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bruce findlay 🟢#TestTraceIsolate ✌
(@brucerisk) reported
from
Edinburgh, Scotland
@virginmedia Yesterday I reported a problem with my landlines and was kept on hold for over 40 minutes before giving up. I tried again later in the day ...this time for only 35 minutes to no avail. I am currently using my mobile phone but still holding.. now 30 minutes..help.
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bruce findlay 🟢#TestTraceIsolate ✌
(@brucerisk) reported
from
Edinburgh, Scotland
@bluejambo1874 @virginmedia Having had problems at least 3 4 or 5 times every year for over 10 years with my tv and broadband and now my landline, I think it's time for a change. Oh @virginmedia you are such a let down.
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bruce findlay 🟢#TestTraceIsolate ✌
(@brucerisk) reported
from
Edinburgh, Scotland
Here we go again @virginmedia your sevice is 'down' again in Edinburgh. No internet conection..No call centre available ...oh dear.
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Stephen Debon
(@sdebon) reported
from
Edinburgh, Scotland
@lillyt72 @virginmedia Lilly, sorry to hear you still have problems. Was probably one of the last customer on the phone last night & was 1st to be visited today at 8am. The tech changed the hub, did some things in the hub, don't think the speed is any better but haven't noticed any drop today (yet)
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Audrey Clark
(@Auds_Clark) reported
from
Bo’ness, Scotland
@virginmedia I have no internet. And your ‘help’ line says you’re closed due to Covid. So how do I resolve my issues??
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Stephen Debon
(@sdebon) reported
from
Edinburgh, Scotland
@virginmedia I can't say for sure because never use the wired
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Fiona Morrison
(@fionalmorrison) reported
from
Glenrothes, Scotland
@ThirdSectorLab @virginmedia I had a similar frustrating experience with Virgin Media a couple of weeks ago. I was on a loop of nonsense via text messages for over a week. I resorted to calling again and selecting the option “thinking of leaving”, 10 mins later - problem solved. Terrible customer service.
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Sonali Misra
(@MisraSonali) reported
from
Edinburgh, Scotland
@nadineaishaj @virginmedia Try emailing them/sending them a msg via their website? I did that when I was facing some issue. It took a few days, but they did get back to me
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Stephen Debon
(@sdebon) reported
from
Edinburgh, Scotland
@lillyt72 @virginmedia Pure joke of a company! Call 1 today:45mn disconnected Call 2 today:40mn disconnected Call 3 now:21mn so far no answer Recorded messages telling you to go online, you go online and it's telling you to call. 🤬 What's the point of the social media account if you can't help?
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David N. Anderson
(@dnanderson) reported
from
Edinburgh, Scotland
@davidd_sh @virginmedia I've been trying to cancel for MONTHS. Nothing works, not even writing to head office.
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Aimee C
(@aimeecrausaz1) reported
from
Edinburgh, Scotland
@virginmedia @parry1875 I messaged you 100 times unanswered over 4 hours on your online service and waited for an hour on hold on the phone!!! How do you plan to sort the issue? #virginmediafail
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bruce findlay 🟢#TestTraceIsolate ✌
(@brucerisk) reported
from
Edinburgh, Scotland
@virginmedia Ah...well @virginmedia installed the phone for us 12 years ago. Hopefully the engineer will be able to fix it...
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Stephen Debon
(@sdebon) reported
from
Edinburgh, Scotland
@lillyt72 @virginmedia Seems a LOT of people are experiencing the drops for whatever reasons!! Just checked my last bill! £140 for what service??? No answer, poor Internet! Etc No wonder why @richardbranson is a billionaire who doesn't give it $h!t 🤬🤬
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Michael John Given
(@MikeyGiven93) reported
from
Edinburgh, Scotland
@virginmedia I have tried to phone you several times to fix my tv service over the last 3 weeks and the automated service keeps telling me everything is fine. This is beyond a joke. Please let me speak to a human being today please!!!!
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Stephen Debon
(@sdebon) reported
from
Edinburgh, Scotland
@lillyt72 @virginmedia Partial Results after 1h20mn! Guy said he can see I've been issues for a while now! Tech coming tomorrow morning between 7am and 12pm. And I'm also getting the WiFi boosters for free....
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Parry
(@parry1875) reported
from
Edinburgh, Scotland
@virginmedia I’d advise you sort out the service and don’t expect me to waste anymore of my time trying to get through to a non existent call centre! Cheeky ****!
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Haggisking
(@Haggiskings) reported
from
Brightons, Scotland
@virginmedia you sent someone out to fix our leaky phone line. He used silicone and gunged up the wires - now we can’t call you to tell you he properly broke it with the repair... help....
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Ewan A. Walker
(@ewalker287) reported
from
Edinburgh, Scotland
The WiFi in this house is so bad. A full five minutes to load a single webpage 😭 thanks virgin media, about as useful as a chocolate kettle.
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Mandy forrest
(@mandukes) reported
from
Edinburgh, Scotland
@virginmedia WiFi keeps dropping out every min or so. Doing my head in. Is there a issue in Eh12 8ah. Please sort it out thanks
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Bearded Camper
(@BeardedCamperTV) reported
from
Edinburgh, Scotland
@virginmedia are you guys serious! You set my account up with a credit limit lower than my package cost so it suspends my services for 20 days, when my bill is paid or make me pay it early! And nobody can rectify it! Over 12+ years a customer for this.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ethan 🎅🏻
(@ethanisaac01) reported
@virginmedia wifi is so bad I'm having to use mobile data in my own house even though I'm in the same room as the router
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Goutam
(@Goutam54206511) reported
We are not paying @virginmedia for intermittent broadband service...terrible my son had to miss his virtual lesson today. I am having this issues over 2 years and still not resolved - is it your way to serve customers @vmbusiness @vmbusinesshelp
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Mister Dan
(@Mi5terDan) reported
@virginmedia just had a cold call for new channels from you. Said I wasn't interested and the guy literally hung up without another word! Just, rude.
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Jim Harley 🏴🍺🚴🏼♂️🏉
(@JimHarley) reported
.@virginmedia 58 minutes on hold and you hang up on me? WTF? Just send me a new V6 box, now, it's knackered and I'm fed up.
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Y.P
(@Ypopeye71) reported
@virginmedia is there any issue in DY8 area? I tried to contact you today gor 3 hours with no success.
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David Hepburn
(@D1SC0DAVE) reported
@virginmedia I do not have a booster... I have not had the service long as I switched from Sky thinking your broadband was superior. I cannot get a WiFi signal in the rear of my property. Your media connect app states I can order up to 2 for free..
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Ket Thiru
(@Ketthiru) reported
@virginmedia hi there, I’ve just been on hold for an hour trying to get through to report issues with my TV and broadband and have just been cut off. Is there another way to report this please, email?
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David Hepburn
(@D1SC0DAVE) reported
@virginmedia This is the problem....! Getting through to anyone is a non starter. The last time I waited 40mins to be told I could not get a boater free of charge. The txt message facility takes so long you end up looping round in circles. This service is not good enough
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Nicky Beale
(@NickyJBeale) reported
from
Kensington, England
@virginmedia not very happy with the service from Virgin Media! After looking to leave them last week they promised to improve the WiFi and install a 2nd box. Well we have never and now they want to install the 2nd box in a MONTH and a HALF! #poorservice #virginmedia
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nick glesga
(@mickfaeglesga) reported
@virginmedia finally got a reply on the message service, just to tell me that his shift was over