Virgin Media Outage Report in Dunfermline, Fife, Scotland
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The latest reports from users having issues in Dunfermline come from postal codes KY11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dunfermline, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunfermline and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Dunfermline, Fife, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh, Dunfermline, Bathgate, Lochgelly, Glenrothes, Kelty, Livingston and Kirkcaldy.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Total Blackout | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Wi-fi | |
| Dunfermline |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dunfermline, Scotland
Latest outage, problems and issue reports in Dunfermline and nearby locations:
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Sonali Misra
(@MisraSonali) reported
from
Edinburgh, Scotland
@nadineaishaj @virginmedia Try emailing them/sending them a msg via their website? I did that when I was facing some issue. It took a few days, but they did get back to me
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Audrey Clark
(@Auds_Clark) reported
from
Bo’ness, Scotland
@virginmedia I have no internet. And your ‘help’ line says you’re closed due to Covid. So how do I resolve my issues??
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Fiona Morrison
(@fionalmorrison) reported
from
Glenrothes, Scotland
@ThirdSectorLab @virginmedia I had a similar frustrating experience with Virgin Media a couple of weeks ago. I was on a loop of nonsense via text messages for over a week. I resorted to calling again and selecting the option “thinking of leaving”, 10 mins later - problem solved. Terrible customer service.
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bruce findlay 🟢#TestTraceIsolate ✌
(@brucerisk) reported
from
Edinburgh, Scotland
@virginmedia Yesterday I reported a problem with my landlines and was kept on hold for over 40 minutes before giving up. I tried again later in the day ...this time for only 35 minutes to no avail. I am currently using my mobile phone but still holding.. now 30 minutes..help.
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Ewan A. Walker
(@ewalker287) reported
from
Edinburgh, Scotland
The WiFi in this house is so bad. A full five minutes to load a single webpage 😭 thanks virgin media, about as useful as a chocolate kettle.
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Parry
(@parry1875) reported
from
Edinburgh, Scotland
@virginmedia Clearly Virgin cant stick to a contract agreement with providing a service
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bruce findlay 🟢#TestTraceIsolate ✌
(@brucerisk) reported
from
Edinburgh, Scotland
Here we go again @virginmedia your sevice is 'down' again in Edinburgh. No internet conection..No call centre available ...oh dear.
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Stephen Debon
(@sdebon) reported
from
Edinburgh, Scotland
@lillyt72 @virginmedia Seems a LOT of people are experiencing the drops for whatever reasons!! Just checked my last bill! £140 for what service??? No answer, poor Internet! Etc No wonder why @richardbranson is a billionaire who doesn't give it $h!t 🤬🤬
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Stephen Debon
(@sdebon) reported
from
Edinburgh, Scotland
@lillyt72 @virginmedia Pure joke of a company! Call 1 today:45mn disconnected Call 2 today:40mn disconnected Call 3 now:21mn so far no answer Recorded messages telling you to go online, you go online and it's telling you to call. 🤬 What's the point of the social media account if you can't help?
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Stephen Debon
(@sdebon) reported
from
Edinburgh, Scotland
@lillyt72 @virginmedia Lilly, sorry to hear you still have problems. Was probably one of the last customer on the phone last night & was 1st to be visited today at 8am. The tech changed the hub, did some things in the hub, don't think the speed is any better but haven't noticed any drop today (yet)
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Aimee C
(@aimeecrausaz1) reported
from
Edinburgh, Scotland
@virginmedia @parry1875 I messaged you 100 times unanswered over 4 hours on your online service and waited for an hour on hold on the phone!!! How do you plan to sort the issue? #virginmediafail
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Haggisking
(@Haggiskings) reported
from
Brightons, Scotland
@virginmedia you sent someone out to fix our leaky phone line. He used silicone and gunged up the wires - now we can’t call you to tell you he properly broke it with the repair... help....
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Michael John Given
(@MikeyGiven93) reported
from
Edinburgh, Scotland
@virginmedia I have tried to phone you several times to fix my tv service over the last 3 weeks and the automated service keeps telling me everything is fine. This is beyond a joke. Please let me speak to a human being today please!!!!
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Bearded Camper
(@BeardedCamperTV) reported
from
Edinburgh, Scotland
@virginmedia are you guys serious! You set my account up with a credit limit lower than my package cost so it suspends my services for 20 days, when my bill is paid or make me pay it early! And nobody can rectify it! Over 12+ years a customer for this.
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Stephen Debon
(@sdebon) reported
from
Edinburgh, Scotland
@virginmedia I can't say for sure because never use the wired
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Stephen Debon
(@sdebon) reported
from
Edinburgh, Scotland
@lillyt72 @virginmedia Partial Results after 1h20mn! Guy said he can see I've been issues for a while now! Tech coming tomorrow morning between 7am and 12pm. And I'm also getting the WiFi boosters for free....
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bruce findlay 🟢#TestTraceIsolate ✌
(@brucerisk) reported
from
Edinburgh, Scotland
@bluejambo1874 @virginmedia Having had problems at least 3 4 or 5 times every year for over 10 years with my tv and broadband and now my landline, I think it's time for a change. Oh @virginmedia you are such a let down.
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bruce findlay 🟢#TestTraceIsolate ✌
(@brucerisk) reported
from
Edinburgh, Scotland
@virginmedia Ah...well @virginmedia installed the phone for us 12 years ago. Hopefully the engineer will be able to fix it...
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Parry
(@parry1875) reported
from
Edinburgh, Scotland
@virginmedia I’d advise you sort out the service and don’t expect me to waste anymore of my time trying to get through to a non existent call centre! Cheeky ****!
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David N. Anderson
(@dnanderson) reported
from
Edinburgh, Scotland
@davidd_sh @virginmedia I've been trying to cancel for MONTHS. Nothing works, not even writing to head office.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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E M M A • B 💛
(@emmabevan_13) reported
@virginmedia Thank you for that but it shouldn’t have to take me a tweet to get my issue resolved when it shouldn’t have happened in the first place! Just feel disappointed & trapped now!
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Jason Deline
(@JasonDeline) reported
@virginmedia They won't answer. This company has some serious problems.
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Chris Herbert
(@Chrs_H) reported
@virginmedia I'm moving home next week... your 'moving' section of your website is broken and I can't get through to a human on the chat function. Would love to try to take you with me, but you're not making it easy. Any chance I can talk to a human?
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Wayne Barrow
(@WaynePBarrow) reported
@El78790319 @virginmedia Nope! They’ve been useless. My parents are both deaf and the only contact I have with them during covid is FaceTime. Virgin just don’t seem to care about this issue 🙄
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tom
(@Tomoulds) reported
@virginmedia Attempted but told nope. You can see that Shital says we are unable escalate, the complaint was lodged over the phone, see above email.
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F#78 💙
(@pwnage__101) reported
@virginmedia They said my hub was under strain from high usage,&like a marathon runner it's getting tired(although only 2 devices were on at the time). They suggested WiFi boosters at £5/month or bump my b/band up at an extra charge. So no, no solution that won't cost £.
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Matt Boyle
(@MattJamesBoyle) reported
@virginmedia I tried calling but I was on hold for an hour and then hung up on when I go through to someone. Ironically it’s what my complaint is about. Can you look into it please? You can see my complaint number on the screenshot. If not is there an ombudsmen I can escalate to?
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Phil O'Neill
(@DJPhillyO) reported
@virginmedia Please fix your mobile data issues. It has now been a week of intermittent issues on 4G. 2 other household members are also experiencing issues on 4G. When will this be fixed? Any refunds likely to be issued for the lack of poor service?
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Dagmar Noe
(@dagmardnoe) reported
@virginmedia The original install date was the 4th of March. It has now moved to the 29th. The external fibre needs to be pulled. Virgin was aware of all of this when signing up. This is quite complicated. I’d really like to speak to someone who can actually help.
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Muuuuumy to Zac & Eilz 🏴🐒🦄
(@gryffenstrong) reported
@virginmedia Hi, yes its first place I checked. Had problems for a good few weeks now with downtime between 7-11 each night and now drop outs of broadband - loss of service when being paid for isn't great.