Virgin Media outages and service status in Dunfermline, Scotland

Problems in the last 24 hours in Dunfermline, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunfermline, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Dunfermline, Scotland

The most recent Virgin Media outage reports came from the following cities: Edinburgh, Glenrothes, Kirkcaldy, Livingston, Dunfermline, and Grangemouth.

City	Problem Type	Report Time
Edinburgh	Internet	4 hours ago
Edinburgh	Internet	2 days ago
Glenrothes	Phone	9 days ago
Kirkcaldy	Internet	13 days ago
Kirkcaldy	Internet	14 days ago
Kirkcaldy	TV	16 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Dunfermline, Scotland

Latest outage, problems and issue reports in Dunfermline and nearby locations:

• 
  Peter Tuffy (@bigtoodle) reported 3 minutes ago from Edinburgh, Scotland

  @virginmedia Well as usual you are not proactive to customers informing them of a lack of service. You instead are always reactive when someone complains and slow to compensate for loss of service. Your frequency of drop outs in service are held as secretive.

• 
  Peter Tuffy (@bigtoodle) reported 5 minutes ago from Edinburgh, Scotland

  @virginmedia Yes I have phoned yet again this morning so I think your organisation are considering some sort of compensation for the five weeks I have been without the service. No doubt it will be a paltry sum in comparison to what I pay every month.

• 
  seldomseenkid (@seldomseenkid) reported 6 minutes ago from Edinburgh, Scotland

  @vmbusiness @virginmedia @virginmedianews Why is your service so unreliable? Are we expected to pay for a service that doesn’t work?

• 
  victoria carolina (@vcash78) reported 16 minutes ago from Edinburgh, Scotland

  Finally something positive to say about @virginmedia following a call from Callum at the “executive team” providing the level of current service I would expect from a such a huge company! Perhaps the skills of good customer service need to be a CPD exercise for the call centres!

• 
  Alli (@Alli3Fifer) reported 20 minutes ago from Kirkcaldy, Scotland

  @virginmedia Quite simply No. They are in mid 70s and tbh we just need the issue fixed. Mum is awaiting a call from the hospital & is concerned and stressed they won’t be able to get her as she hasn’t had use of the number she is has had since 1989 for over a week!! My Dad is just stressed

• 
  Shirley Monteith (@lethalshirl) reported 22 minutes ago from Edinburgh, Scotland

  @virginmedia Broadband is intermittent & says connection is unstable. I’ve done all checks. Also my remote for V6 box is not working & can’t pair the new remote with the TiVo box - light doesn’t go off & remote doesn’t beep. I’d like someone to come & look at both.

• 
  Evelyn Love-Gajardo (@gajarlove) reported 25 minutes ago from Edinburgh, Scotland

  @virginmedia It's not showing up and it's now been down since first thing yesterday. They are elderly and need their landline to be working. Is there a way to speak to someone if it's not fixed by 4?

• 
  Derek Scott (@DegsyScott) reported 28 minutes ago from Grangemouth, Scotland

  @benjitindz @virginmedia To be fair, the speed is the best option and I’m on 250mbps whereas the best I’d get on ADSL is 10-34mbps. Agreed, customer service is worse than a RyanAir equivalent

• 
  Effie Fenton (@effiefenton) reported 28 minutes ago from Edinburgh, Scotland

  @virginmedia my daughter has finally got a new home in supported accommodation but can't move in until a telephone line is connected so her carers have access to a 24/7 phone. The earliest appointment is currently a month away. Can you help us so she can start her new life?

• 
  Effie Fenton (@effiefenton) reported 29 minutes ago from Edinburgh, Scotland

  @virginmedia it would be a great idea if you could save priority installation slots for those in greatest need, like those with disabilities who need a phone line installed for a telecare service. So they don't have to wait a month. Just a thought.

• 
  Nicola❤️🏳️‍🌈❤️ (@pixiecat5) reported 29 minutes ago from Cowdenbeath, Scotland

  @virginmedia no internet for 4 days now. Outage reported Fri. No updates other than the resolution date moving every day. No text updates as promised. @FifeCouncil you have cut the cable whilst replacing Streetlighting. Contact me please. I cannot work hence can't earn anything

• 
  Ryan (@rykoonmesto7) reported 30 minutes ago from Edinburgh, Scotland

  @virginmedia been down all morning, reset router and checked service status and everything online

• 
  Stuart Lyon 💙 (@StuartLyon) reported 30 minutes ago from Edinburgh, Scotland

  Virgin Media probably the worst broadband provider in the world. Can’t access their service status info via 3G.

• 
  Darren Obbard is on mastodon (@DarrenObbard) reported 31 minutes ago from Edinburgh, Scotland

  @virginmedia Yes. Yesterday. Which is why our phone doesn't work. No adapter, despite being assured it would be sent.

• 
  Alli (@Alli3Fifer) reported 32 minutes ago from Kirkcaldy, Scotland

  @virginmedia Spent another 75 mins on the phone & managed to get a technician out this afternoon.The technician confirmed it is a known fault with the hub 5 and knew without testing what the issue was. The fault has no fix and my vulnerable parents are still left without the phone service.

• 
  Patrick McCarthy (@PatMcCarthy37) reported 35 minutes ago from Edinburgh, Scotland

  @virginmedia About 14 days ago I kept being asked to reset my password. On the 3rd or 4th occasion I was locked out. The first Help Desk person said 'suspicious activity' and escalated the problem. The second person said that the address was not associated with the primary account holder 1/2

• 
  Karen 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺⭐ (@karen_coops81) reported 38 minutes ago from Edinburgh, Scotland

  Need a new service provider @virginmedia has just gone up by £25. Recommendations please.

• 
  bruce findlay 🟢 power to the people 🇺🇦✌ (@brucerisk) reported 38 minutes ago from Edinburgh, Scotland

  @virginmedia Thank you, but, hey...they didn't fool me...just thought you should know and maybe warn others. I've had 'it' before but fortunately never been 'taken in'.

• 
  tootsietweets (@tootsieiam) reported 47 minutes ago from Edinburgh, Scotland

  Friday night powered by 5G since @virginmedia delivery via @YodelOnline seems to have disappeared into the ether. So work was painfully slow, and now I’m cleaning the fridge because, it seems everything in this 1860’s house is reliant on broadband. Thank god for @EE 📱

• 
  Shirley Monteith (@lethalshirl) reported 57 minutes ago from Edinburgh, Scotland

  @virginmedia I am going round in circles trying to speak to someone or email you with problems I’m having with broadband & TV! Your system keeps knocking me back - I just want help! #frustratededinburgh

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  JJ (@johnjoeoregan) reported 11 minutes ago from Manchester, England

  @stetopping Remember you did the piece late last year about Virgin Media Broadband being out for a day? It's now been down for six days in some parts of Manchester. Six full days and not a word from the company except automated messages.

• 
  Cameron Conner (@RadioCammy) reported 13 minutes ago

  @virginmedia hi I’d like to lodge a complaint about your shocking customer service how do I do this ?

• 
  Matthew Belcher (@rinnerville) reported 13 minutes ago

  @youfibre so leave virgin media cos they were crap and now you guys have sold out to them. Time to look for a new supplier.

• 
  entrustTMF (@entrustTMF) reported 14 minutes ago

  FIVE days with NO broadband @virginmedia and got a text this morning saying it's fixed🥳 But...wait...of COURSE it's NOT fixed😡😠 I still have the SAME flashing green light. Yes, I've rebooted it, restarted it, unplugged it, waited 30 minutes, etc, etc Engineer Tuesday #Awful

• 
  dave towers (@daveyt1979) reported 15 minutes ago

  @virginmedia yet again tv is buffering but according to virgin media there are no issues in the Newcastle area Why oh why did I leave bt never had any issues with them !!!

• 
  Jobert Evans (@JobertEvans11) reported 18 minutes ago

  @virginmedia your customer service is terrible, how hard is it to have a English speaking representative who actually understands the kings English

• 
  CMDR Andy Fireblade Muza (@andymuza) reported 23 minutes ago

  @virginmedia why is it when a contract ends you remove all previous offers instead of automatically giving the loyal customer the best offer you can do? Also why don't you contact the customer about it instead of just increasing their price by a large amount. What a joke.

• 
  Martinayres65@outloo (@Martinayres65o1) reported 24 minutes ago

  @virginmedia My complaint has been ongoing and so far you have failed to address it. I have your handler my complaint ref no and he promised I would receive a call back from a manager at 3:00pm. As usual your managers fail to ring back.

• 
  Net Zero Watch (@NetZeroWatch) reported 24 minutes ago

  Mobile network operators have warned they could be forced to ration phone signal access to combat soaring energy prices triggered by the war in Iran. In a stark warning to the Government, telecoms giants including VodafoneThree, Virgin Media O2 and EE said they were drawing up emergency contingency plans after being excluded from Rachel Reeves’s energy support scheme. More Net Zero issues for consumers. #CostOfNetZero

• 
  Adele Darbyshire (@DarbyshireAdele) reported 25 minutes ago

  @DjmarkieT @virginmedia We too walked away - unbelievable poor customer service