Virgin Media

Virgin Media Outage Report in Dunfermline, Fife, Scotland

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Dunfermline come from postal codes KY12.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Dunfermline, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunfermline and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Dunfermline, Fife, Scotland 01/28/2026 21:15

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Dunfermline, Fife, Scotland

The most recent Virgin Media outage reports came from the following cities: Edinburgh, Livingston, Kirkcaldy, Dunfermline and Glenrothes.

Loading map, please wait...
City Problem Type Report Time
United KingdomEdinburgh Internet
United KingdomEdinburgh Wi-fi
United KingdomLivingston Internet
United KingdomEdinburgh Internet
United KingdomEdinburgh Total Blackout
United KingdomEdinburgh TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Dunfermline, Scotland

Latest outage, problems and issue reports in Dunfermline and nearby locations:

  • JulieMcIntosh1 Julie McIntosh (@JulieMcIntosh1) reported from Glenrothes, Scotland

    Is there anything more irritating than the @virginmedia chat bot! Being asked if I want to hold on chat every 30 seconds. Actually feels like it’s deliberate so the customer disconnects! #poorcustomerservice

  • GailVEynon Gail Richardson (@GailVEynon) reported from Edinburgh, Scotland

    @virginmedia Thanks - however under “if you don’t feel your complaint has been resolved” this again refers to speaking to a manager and if one isn’t available they will call you back. We were told it was not possible for managers to make outgoing calls! Which is correct?

  • Johnmhunt John M Hunt (@Johnmhunt) reported from Oxgangs, Scotland

    @virginmedia Hi it was just Sky movies on demand not working for one night in the end. We ended up watching something on All 4 via a Firestick rather then the film we were intending to watch as it was unavailable.

  • GailVEynon Gail Richardson (@GailVEynon) reported from Edinburgh, Scotland

    Hey @virginmedia - we are not at all satisfied at the resolution from the complaints procedure and we will 100% not be renewing our contract with you. Shame you couldn’t do the right thing to resolve this issue - it would have resulted in a better long term outcome for you.

  • Haggiskings Haggisking💙 (@Haggiskings) reported from Brightons, Scotland

    @virginmedia Hi, is it normal for an agent to call to fix internet problems?I pressurised him on his lack of security, he said do you want good service or to cancel?Then hung up?It’s impossible to communicate with you as a corporate organisation so I’m hoping you tweet?

  • SeanKeltie Sean Keltie (@SeanKeltie) reported from Edinburgh, Scotland

    @virginmedia I’ve spent 1.5hrs on the phone about my slow speeds, virgin rep told me to reset my hub, lost full internet then hung up. Appalling

  • LMEvans95 Lloyd Evans (@LMEvans95) reported from Edinburgh, Scotland

    @virginmedia trying to reschedule a QuickStart delivery but having no joy so far, can you help please?

  • LeighAnneBaker7 Leigh-Anne Baker (@LeighAnneBaker7) reported from Edinburgh, Scotland

    @virginmedia the service is really awful. Been told I’ve been upgraded but connection keeps dropping out and I can’t get anyone to speak too!

  • kitmeh Kit Donaldson (@kitmeh) reported from Edinburgh, Scotland

    And my interwebs are down again. Been happening a lot since I nearly left last week. No known faults in area. Anyone else struggling in North Edinburgh? I think @virginmedia are punishing me. 🤔

  • terence_orr Terence Orr (@terence_orr) reported from Edinburgh, Scotland

    @virginmedia hmm replying to newer tweets but not mine.... I guess only option now is to file a complaint.

  • LMEvans95 Lloyd Evans (@LMEvans95) reported from Edinburgh, Scotland

    @virginmedia hello folks, I do now have a minor issue - my new Hub 3.0 has a flashing green power light and solid green WiFi light, this has been the case for a few hours now despite being told (in a text message) I had received a signal and all wires are firmly connected?

  • GailVEynon Gail Richardson (@GailVEynon) reported from Edinburgh, Scotland

    @virginmedia We can still phone up within 28 days apparently. Part of the issue was we couldn’t escalate the original call to a manager which is ridiculous. What’s the point of phoning again? It seems the only option available is to stop being a customer as soon as the contract is done.

  • terence_orr Terence Orr (@terence_orr) reported from Edinburgh, Scotland

    Hi @virginmedia, how do I speak to an actual person at Virign Media about a fault with my Hub 3? When I call automated service says restart Hub then hangs up on me. This does not solve the problem.

  • NickBreakerNCO NickBreaker (@NickBreakerNCO) reported from Edinburgh, Scotland

    @virginmedia @virginmedia perfect timing for this ad coming up on my TL. My coverage in Edinburgh has been shocking recently. Sat 2 metres from the box & unstable zoom connections all day. Loyal customer needs assistance!

  • terence_orr Terence Orr (@terence_orr) reported from Edinburgh, Scotland

    @virginmedia complaint C-130221789 filed. Shame you cannot be contacted by phone or online to resolve simple technical issue.

  • muppling Badly-optimised primate (@muppling) reported from Edinburgh, Scotland

    @virginmedia But you use bottom of the barrel routers that fail all the time while literally overcharging me, so how about fixing that stuff before touting your own quality?

  • kitmeh Kit Donaldson (@kitmeh) reported from Edinburgh, Scotland

    @virginmedia Tried to but hilariously the site said it was down. I phoned up and got a lovely person who managed to do something which initially fixed it worse but now it's all shiny again. 🤞🏼

  • GailVEynon Gail Richardson (@GailVEynon) reported from Edinburgh, Scotland

    @virginmedia So we can’t easily escalate to a manager the way you first implied? We will raise a complaint which will now include the fact that customer service is inadequate while you work from home. This stress is not helpful while I am pregnant - this should have been easy to resolve

  • GailVEynon Gail Richardson (@GailVEynon) reported from Edinburgh, Scotland

    @virginmedia We’ve done this. We just want to speak to someone with some authority who can fix this ridiculous situation without conning money out of us.

  • mrscxxxx lynn campbell (@mrscxxxx) reported from Edinburgh, Scotland

    @virginmedia not working again! Why is this!! It’s bloody constant. Cant get on to anything you want to watch.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • VineetBhati18 Vineet Bhati (@VineetBhati18) reported

    @virginmedia appalling customer service. Asked you to do a home move and you set up a new contract. Now the best you can offer is a discounted deal and tie me for another 18 months in a contract. Not able to honour my previous contract end date.

  • nastane_purdy vonda (@nastane_purdy) reported

    @rosentweets @virginmedia Hi same happened to me , horrendous customer service @virginmedia

  • NomadBerserka Nomad Berserka (@NomadBerserka) reported

    @virginmedia Youve been repairing the same fkn cable since monday and now say your hoping to have it fixed by 8 pm this evening we all know it's because you're rolling out your benefit scrounging cheap as broadband on the 22nd. Thers half a fkn town down because you're all **** at your jobs!

  • punkbiznitch Zoe (@punkbiznitch) reported

    @virginmedia So how do I make sure this is going to happen? Preferably without having to have yet another conversation with the contact centre, I feel as though I go round in circles. It’s the worst experience I’ve ever had with Virgin, and I’ve been a customer for years!

  • punkbiznitch Zoe (@punkbiznitch) reported

    @virginmedia No, he dodged the question when I asked how i would be compensated for the loss of speed and service for the 19 days you’ve been aware, for the lies, for the day I waited for an engineer that was never coming… Just advised me to check my next bill.

  • mmaryJ Jill D 💙 🅾️ -ve (@mmaryJ) reported

    @virginmedia I cancelled my service on July 26 (takes 30 days) I now have a new full bill with billing period of 13 August to 12 Sept. I already paid a full month on July 30th and was told I would only have to pay a part month from August 12 to August 25. No joy on phone.

  • mexim Meximilian 🇺🇦 (@mexim) reported

    @forakin @virginmedia Egbon, what device /service do you use to monitor individual device power consumption?

  • MartinHopey Martin Hope (@MartinHopey) reported

    @virginmedia We have been told an internal complaint has been made due to agents offering us unrealistic deals which don't exist. Asked to speak to someone and just transferred to go over it all again and again. The issue seems to be a company policy not just individual agents.

  • Theobane Theo Goyvaerts (@Theobane) reported from Dublin City, Leinster

    Anyone else having issues with Virgin Media internet being down? Bit of a pain trying to work off a hotspot currently.

  • TimtheWineGuy Tim Haslam💙 (@TimtheWineGuy) reported

    @virginmedia @ChrisMisslin The guy's an EE customer, you absolute prune. Typical of the state of providers that you go down a rabbit hole with a non-customer rather than address your own customer's needs.