Virgin Media Outage Report in Dunfermline, Fife, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Dunfermline come from postal codes KY11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dunfermline, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunfermline and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 06:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Dunfermline, Fife, Scotland
The most recent Virgin Media outage reports came from the following cities: Livingston, Dunfermline, Edinburgh, Bathgate, Lochgelly, Glenrothes and Kelty.
| City | Problem Type | Report Time |
|---|---|---|
 Livingston |
Total Blackout | |
| Dunfermline |
Internet | |
| Edinburgh |
TV | |
| Edinburgh |
Wi-fi | |
| Edinburgh |
Wi-fi | |
| Edinburgh |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dunfermline, Scotland
Latest outage, problems and issue reports in Dunfermline and nearby locations:
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victoria carolina
(@vcash78) reported
from
Edinburgh, Scotland
@virginmedia Just said it would be back on by 1230. It’s not … paying a fortune (way above the odds!) a month for service I’m not getting. New contract with another provider incoming.
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victoria carolina
(@vcash78) reported
from
Edinburgh, Scotland
@virginmedia Since yesterday afternoon. I was working so not entirely sure but approx 24 hours. £160 a month to be without even “free” channels. I am aware nothing is without fault but the poor customer service and lack of ability to locate/tell us what the issue is, is appalling.
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Peter Tuffy
(@bigtoodle) reported
from
Edinburgh, Scotland
@virginmedia at last, fixed at last, that’s only taken from the 20th Nov to the 28th of Dec to fix my home phone.
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Louise Hamilton
(@louham74) reported
from
Grangemouth, Scotland
@virginmedia your customer service is shocking! A sure way to loose customers 🤬🤬🤬
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@virginmedia I managed to find a phone number to call you. The message 'don't contact us unless you need to' isn't great is it! Follow up text asks me to rate VM on the basis of my interaction. Not fair is it. Not the help desk fault if everything else is so bad.
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victoria carolina
(@vcash78) reported
from
Edinburgh, Scotland
Trying to downgrade/cancel your @virginmedia is made harder than it ought to be! Perhaps of your customer service was better then I wouldn’t have made this request after all these years. Diabolical and shoddy! There was a time when I’d have only recommended them over competitors!
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victoria carolina
(@vcash78) reported
from
Edinburgh, Scotland
Finally something positive to say about @virginmedia following a call from Callum at the “executive team” providing the level of current service I would expect from a such a huge company! Perhaps the skills of good customer service need to be a CPD exercise for the call centres!
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victoria carolina
(@vcash78) reported
from
Edinburgh, Scotland
I was left without service for a week with multiple lies, promises of calls that didn’t happen and appalling customer service … you promise compensation of a month for free, the next you state £650 for disconnection. We are in a coat of living crisis you idiots! @virginmedia
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Philippa Wright
(@philippawrightt) reported
from
Edinburgh, Scotland
@virginmedia do you actually read formal complaints or are they just automated responses too?! For the second time the response does not answer the complaint at all?
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Philippa Wright
(@philippawrightt) reported
from
Edinburgh, Scotland
@virginmedia Sorry? Like my formal complaint - I’m unsure if you have read my tweet? I bought a box and returned the WiFi myself. Ombudsman time?
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♡
(@D3borah1404) reported
from
Livingston, Scotland
@virginmedia Yes!!! Constantly. Haven't had selected channels now for over 2 weeks and WiFi is abysmal! Seems to fall on deaf ears as the issue is never resolved ! Certainly won't be renewing my contract with yous if its not resolved anytime soon!
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Degsy
(@DegsyScott) reported
from
Grangemouth, Scotland
Great… working from home and @virginmedia broadband goes down again. It’s become very erratic service in the last 12 months… what the hell as we paying premium prices for fast fibre if it can’t be reliable… with more price rises ahead
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victoria carolina
(@vcash78) reported
from
Edinburgh, Scotland
@virginmedia I am on the phone right now and like I’ve said. The service I am receiving is disgusting. 40 minutes call and to be told that in a #CostOfLivingCrisis you want £650+ to disconnect a service. Must’ve been robbers you merged with as this is criminal behaviour.
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Roddy Elliott
(@galleonskip) reported
from
Edinburgh, Scotland
@virginmedia Got a message after power outage in Edinburgh yesterday that Virgin Services had been restored - internet is okay but ‘phone line off. Is this a known issue, EH16
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Roddy Elliott
(@galleonskip) reported
from
Edinburgh, Scotland
@virginmedia No known service issues ‘though
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victoria carolina
(@vcash78) reported
from
Edinburgh, Scotland
@virginmedia Very interesting as I was told £216.11 for each service (TV, BB, Phone). I asked is this a total of over £600 and she said, “yea mamm,that is correct”. My response was purely to laugh. This conversation has happed in the last 15 minutes. Absolutely despicable!
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Ryan Meston
(@ryanmeston07) reported
from
Edinburgh, Scotland
@virginmedia fix red button
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Philippa Wright
(@philippawrightt) reported
from
Edinburgh, Scotland
@virginmedia Read my tweet. I have been sent a “resolution” already. Which advised to return the box/speak to online chat if further issues. As I have pointed out multiple times I have already returned the box. This is absolutely infuriating at this point.
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seldomseenkid
(@seldomseenkid) reported
from
Edinburgh, Scotland
@virginmedia internet down. Again. Why?
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Mike McNulty 🏴🇪🇺🇺🇦✊
(@bankaudits1) reported
from
Edinburgh, Scotland
@virginmedia I tried to get help but didn’t get through to anyone just a text sent to my mobile telling me how to fix it but no joy. Checked the forums and turns out I’m not alone and the upgrade is rubbish so just stuck it in the cupboard.. hopeless!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Linda Chaplin
(@lindachaplin03) reported
@virginmedia Hi, yesterday I think you provided me with a link to get help with fake amazon robo calls which I get every day. I cant see it now and didnt make a note of the link, is there any chance of sending it to me again please? I live in UK and am Virgin Media customer.
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Deb Das
(@deb_simplex) reported
@virginmedia Have tried that as well but no luck. Now our broadband is also down and no one picks up the phone so that we can complain... is Virgin Media as a company still functioning?
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Speedie Meadie
(@speediemeadie) reported
@virginmedia thanks for your offer of a dedicated personal assistant + a lower monthly fee than @Hyperoptic. £20 less than you’ve been charging me.But it all came too late + after you’d previously only offered a £3 discount with an imminent price hike of £3 in March. Bad tactic.
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KellyMalone
(@KellyMalone_) reported
@virginmedia how do I get someone on the phone? I need to cancel my product
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Victoria Lamb
(@lamby28) reported
@virginmedia The best you can do is £70. Why is my 86 year old grandma, a customer of 30+ years who is isolated having to pay £70? This is twice as much as any other broadband provider and nearly twice as much as a new customer. I need some help as she cannot afford it
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Shelley Dunn
(@shelleydunnx) reported
@virginmedia My partner is the account holder and needs to speak with you about the contract renewal. How can we do this when your phone lines are constantly shut off and you don’t answer your text messaging service?
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Martin
(@mrbelham) reported
@virginmedia Hi is there an update at all please? Wifi is awful I have to get all the devices wired in as the WiFi just drops
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Jamo 🇳🇱
(@jamomonkeyboy) reported
@virginmedia I cant get thru to you call centre, dispite being on hold for ages. Not a good start for a new customer. Whats happening?
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Richard
(@The_Rich_J_H) reported
@virginmedia Not letting me sign in. Tell you what VM, why don’t you check area 20, then tell me if there are any issues?
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BEDRI KARAYAKA
(@Bedrikarayaka) reported
@virginmedia Wifi connection drops all the time. And no i have not spoken with anyone as your customer service is a nightmare to get in touch with.