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Virgin Media outages and service status in Dunfermline, Scotland

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 4 outage signals in the last 24 hours around Dunfermline, including 4 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and TV.
  • The most recent signal from this area was received Aug 6, 4:33 PM GMT+1.
  • 70% Internet (70%)
  • 17% Wi-fi (17%)
  • 10% TV (10%)
  • 3% Total Blackout (3%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Dunfermline, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunfermline, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

August 7: Problems at Virgin Media

Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Dunfermline, Scotland

The most recent Virgin Media outage reports came from the following cities: Edinburgh, Kirkcaldy, Glenrothes, Cowdenbeath, Livingston, Linlithgow, Tillicoultry, Rosyth, Dunfermline, and Queensferry.

CityProblem TypeReport Time
Edinburgh Internet 17 hours ago
Edinburgh Internet 19 hours ago
Edinburgh Internet 20 hours ago
Kirkcaldy Internet 20 hours ago
Edinburgh Internet 3 days ago
Edinburgh Internet 4 days ago

Nearby cities with recent reports

Edinburgh

5 recent signals

17 hours ago
Kirkcaldy

2 recent signals

20 hours ago
Glenrothes

1 recent signals

5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Dunfermline, Scotland

Latest outage, problems and issue reports in Dunfermline and nearby locations:

  • PatMcCarthy37
    Patrick McCarthy (@PatMcCarthy37) reported from Edinburgh, Scotland

    @virginmedia Neither of these things have happened. The last person on the help desk that I spoke to denied that the account was associated with my VM account and did not want to talk to me. Nothing happens when the Help Desk can't sort it themselves Please deal with this.

  • Alli3Fifer
    Alli (@Alli3Fifer) reported from Kirkcaldy, Scotland

    @virginmedia Spent another 75 mins on the phone & managed to get a technician out this afternoon.The technician confirmed it is a known fault with the hub 5 and knew without testing what the issue was. The fault has no fix and my vulnerable parents are still left without the phone service.

  • bigtoodle
    Peter Tuffy (@bigtoodle) reported from Edinburgh, Scotland

    @virginmedia at last, fixed at last, that’s only taken from the 20th Nov to the 28th of Dec to fix my home phone.

  • lexo6647
    Acky (@lexo6647) reported from Edinburgh, Scotland

    @virginmedia been trying to get through to you. Finally got through to try and speak to a customer service and was cut off immediately when transferred from automated service to an actual person. Trying to sort out my 80 year old dads tv service. Awful service

  • thelifeoftul
    Tullia (@thelifeoftul) reported from Edinburgh, Scotland

    @ScottM083 @virginmedia If that’s the case then Virgin need to communicate this to their customers as the lack of communication is doing more damage than the lack of wifi at this point! 🙈

  • neillhope
    lostinleith 🇺🇦 (@neillhope) reported from Edinburgh, Scotland

    @vmbusiness your internet is so down in EH5 even your outage checker is down!

  • sh0110b8995
    Stephen Honeyman (@sh0110b8995) reported from Kirkcaldy, Scotland

    @virginmedia hello I'm trying to sort out my new upgrade as I have problems with it. The customer service is closed when can I get help?

  • bigtoodle
    Peter Tuffy (@bigtoodle) reported from Edinburgh, Scotland

    @virginmedia The phone is not working and your engineer was arranged to call today between 1.00 and 6.00pm needless to say he did not arrive or give me a call to arrange another day.

  • neilfinlayson
    Neil Finlayson (@neilfinlayson) reported from Edinburgh, Scotland

    @virginmedia we’re very displeased with your Internet speed. Up and down like a yoyo. CityFibre next stop

  • ryanmeston07
    Ryan Meston (@ryanmeston07) reported from Edinburgh, Scotland

    @virginmedia fix red button

  • JillScorer1
    Jill Scorer (@JillScorer1) reported from Dalgety Bay, Scotland

    @lornagilmour_ @virginmedia @SkyUK How to make a complaint via phone. Call us on 150 from your Virgin Media landline or Virgin Mobile. Or 0345 454 1111* from any other phone. WONDER IF THIS WOULD WORK?

  • PatMcCarthy37
    Patrick McCarthy (@PatMcCarthy37) reported from Edinburgh, Scotland

    @virginmedia I have still not heard from you other than to be told that the email account I can no longer access, is not associated with the account we've had with you for 25 years. Am I supposed to just accept this? How do I escalate a complaint?

  • JudithBoyle3
    Judith Boyle (@JudithBoyle3) reported from Livingston, Scotland

    @virginmedia A better service from virgin media

  • lethalshirl
    Shirley Monteith (@lethalshirl) reported from Edinburgh, Scotland

    @virginmedia Yes and there are no issues in the area so it’s something in my house - my neighbour below is also having broadband issues. I need to book an engineer to come & check connection/equipment etc but can’t get logged in to do this either on computer or phone

  • Alli3Fifer
    Alli (@Alli3Fifer) reported from Kirkcaldy, Scotland

    @virginmedia Quite simply No. They are in mid 70s and tbh we just need the issue fixed. Mum is awaiting a call from the hospital & is concerned and stressed they won’t be able to get her as she hasn’t had use of the number she is has had since 1989 for over a week!! My Dad is just stressed

  • pumphysaysNO
    Lord Galoot (@pumphysaysNO) reported from Broxburn, Scotland

    @virginmedia i havent had tv for 5 days now, technician was meant to call yesterday or 8am this morning, no call, any chance of getting a service i pay for

  • bankaudits1
    Mike McNulty 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺🇺🇦✊ (@bankaudits1) reported from Edinburgh, Scotland

    @virginmedia Currently dealing with someone eventually and having major problems…very angry customer..!

  • philippawrightt
    Philippa Wright (@philippawrightt) reported from Edinburgh, Scotland

    @virginmedia Sorry? Like my formal complaint - I’m unsure if you have read my tweet? I bought a box and returned the WiFi myself. Ombudsman time?

  • ashjrox
    Ashley (@ashjrox) reported from Edinburgh, Scotland

    I've had rude calls with some staff, spent over £9 on calls to @TravelodgeUK to get this refunded for the charity, their customer service emailed saying that even though two of their staff & virgin media said I should get a refund that they are not going to refund. #badservice

  • lesley_neilan
    Lesley Neilan (@lesley_neilan) reported from Edinburgh, Scotland

    Hi @virginmedia I am trying unsuccessfully to contact you about my current contract. I don’t have WhatsApp and your online help link doesn’t help. My old fashioned ‘telephone’ call ended with ‘there was a fault’. Are there any humans around?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • KalEl_WBS
    simon withers (@KalEl_WBS) reported

    @virginmedia You never reply to messages! Why bother asking to send us a DM. Also what’s the confusion you mentioned?

  • KalEl_WBS
    simon withers (@KalEl_WBS) reported

    @virginmedia You going to actually reply tho? You always say send us a DM and then never reply.

  • Yogendras41
    Yogendra Singh (@Yogendras41) reported

    @virginmedia It's always broadband issue in Mansfield Uk almost every month 2 or 3 days why I am paying bill if always has the issues so NOT RECOMMENDED FOR ANY NEW USER go with another broadband services

  • Hayden_Willan
    hayden willan (@Hayden_Willan) reported

    @virginmedia So what’s the point of the online renewal journey? Is the system designed to help customers, or just to annoy them?

  • coillteman
    tommier (@coillteman) reported

    @TheMandyGall @virginmedia @rte RTÉ bias, it doesn't suit the governments narrative on whom their very existence depends on. €750,000,000 was a great handout to them. That's ¾ of a BILLION WTF they are beholding to the government who have paid a high price for a PR company which RTE is.

  • nicky_oshea44
    Nicky O'Shea (@nicky_oshea44) reported

    @virginmedia are not only happy to breach my data protection they will now not correspond with me the way I ask and continue to think a resolution will Come through Twitter message.

  • m3owm3owmeow
    aly • ᶠᶸᶜᵏᵧₒᵤ! (@m3owm3owmeow) reported

    GIVE ME BACK MY INTERNET MAY ALLAH STRIKE YOU DOWN WITH LIGHTNING VIRGIN MEDIA

  • PaulTurner140
    Paul Turner™ (Personal) (@PaulTurner140) reported

    @virginmedia I‘ve now been waiting 72hrs for a response. When Might I get a reply / resolution?

  • louie_elliott22
    Louie Ells (@louie_elliott22) reported

    @tizyfv @virginmedia They ain’t bad for me they just give me 150 ping on NaC and 130 on Middle East

  • HRH_Duke_of_Url
    Dadaldo (@HRH_Duke_of_Url) reported

    Virgin Media are the worst. They strong armed me into a ****** deal to take out an O2 sim for £5 a month just to get affordable broadband. Now when my broadband's down, which happens weekly, I check their online service checker and it bounces me to a virgin02 sign in page.