Virgin Media outages and service status in Dunfermline, Scotland
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Full Outage Map
- Virgin Media generated 2 outage signals in the last 24 hours around Dunfermline, including 2 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and E-mail.
- The most recent signal from this area was received Sep 4, 2:40 PM GMT+1.
- Internet (65%)
- Wi-fi (15%)
- E-mail (8%)
- Total Blackout (4%)
- TV (4%)
- Phone (4%)
The latest reports from users having issues in Dunfermline come from postal codes KY11 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Dunfermline, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunfermline, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Dunfermline, Scotland
The most recent Virgin Media outage reports came from the following cities: Kirkcaldy, Grangemouth, Bo’ness, Edinburgh, Dunfermline, Glenrothes, Cowdenbeath, and Livingston.
| City | Problem Type | Report Time |
|---|---|---|
 Kirkcaldy
|
15 hours ago | |
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Kirkcaldy
|
Internet | 21 hours ago |
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Grangemouth
|
TV | 5 days ago |
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Kirkcaldy
|
Internet | 5 days ago |
|
Kirkcaldy
|
Internet | 6 days ago |
|
Bo’ness
|
Internet | 6 days ago |
Nearby cities with recent reports
4 recent signals
1 recent signals
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Dunfermline, Scotland
Latest outage, problems and issue reports in Dunfermline and nearby locations:
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diandrick (@ladyracer70) reported from Edinburgh, Scotland@virginmedia Thanks for asking. An operator will call me back tomorrow, as it’s part of an ongoing three week saga. I’m so disappointed as I’ve been a loyal VM (originally Telewest) customer for around 30 years. Remaining hopeful 🙃
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victoria carolina (@vcash78) reported from Edinburgh, ScotlandI was left without service for a week with multiple lies, promises of calls that didn’t happen and appalling customer service … you promise compensation of a month for free, the next you state £650 for disconnection. We are in a coat of living crisis you idiots! @virginmedia
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Alli (@Alli3Fifer) reported from Kirkcaldy, Scotland@virginmedia Quite simply No. They are in mid 70s and tbh we just need the issue fixed. Mum is awaiting a call from the hospital & is concerned and stressed they won’t be able to get her as she hasn’t had use of the number she is has had since 1989 for over a week!! My Dad is just stressed
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Shirley Monteith (@lethalshirl) reported from Edinburgh, Scotland@virginmedia I am going round in circles trying to speak to someone or email you with problems I’m having with broadband & TV! Your system keeps knocking me back - I just want help! #frustratededinburgh
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Shirley Monteith (@lethalshirl) reported from Edinburgh, Scotland@virginmedia Yes and there are no issues in the area so it’s something in my house - my neighbour below is also having broadband issues. I need to book an engineer to come & check connection/equipment etc but can’t get logged in to do this either on computer or phone
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Lesley Neilan (@lesley_neilan) reported from Edinburgh, ScotlandHi @virginmedia I am trying unsuccessfully to contact you about my current contract. I don’t have WhatsApp and your online help link doesn’t help. My old fashioned ‘telephone’ call ended with ‘there was a fault’. Are there any humans around?
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Patrick McCarthy (@PatMcCarthy37) reported from Edinburgh, Scotland@AndyHarrison123 @virginmedia Help desk pretty much admitted it. Said suspicious activity. No doubt me constantly changing my password. Suggested fix within 5-days. Said they would email me when done!!!! First noticed it about a week ago. Galling when you get the followup marketing text.
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The Bar Fly (@thebarfly) reported from Edinburgh, Scotland@virginmedia Is there a broadband outage in Edinburgh EH11 just now?
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tootsietweets (@tootsieiam) reported from Edinburgh, ScotlandFriday night powered by 5G since @virginmedia delivery via @YodelOnline seems to have disappeared into the ether. So work was painfully slow, and now I’m cleaning the fridge because, it seems everything in this 1860’s house is reliant on broadband. Thank god for @EE 📱
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🌸Jordy Deelight 🌸 (@jordy_deelight) reported from Edinburgh, ScotlandHi @virginmedia I’ve been trying to repeatedly change my package, are you having issues technically?
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Laura Barbour (@dreamingisfree) reported from Bo’ness, Scotlandservice agent who tells me an appointment is scheduled for the 15th November. Shall I laugh or scream? 7 weeks with no WiFi? @virginmedia (2)
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Patrick McCarthy (@PatMcCarthy37) reported from Edinburgh, Scotland@virginmedia I managed to find a phone number to call you. The message 'don't contact us unless you need to' isn't great is it! Follow up text asks me to rate VM on the basis of my interaction. Not fair is it. Not the help desk fault if everything else is so bad.
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James Smith 🏴🇮🇹🇿🇦 (@SobukweScozia) reported from Edinburgh, Scotland@virginmedia BTW. It’s not an ‘intermittent’ issue - I’ve had no service at all for 18 hours, and what exactly does ‘taking us a little longer than usual’ to fix actually mean?
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Effie Fenton (@effiefenton) reported from Edinburgh, Scotland@virginmedia my daughter has finally got a new home in supported accommodation but can't move in until a telephone line is connected so her carers have access to a 24/7 phone. The earliest appointment is currently a month away. Can you help us so she can start her new life?
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Patrick McCarthy (@PatMcCarthy37) reported from Edinburgh, Scotland@virginmedia I have still not heard from you other than to be told that the email account I can no longer access, is not associated with the account we've had with you for 25 years. Am I supposed to just accept this? How do I escalate a complaint?
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seldomseenkid (@seldomseenkid) reported from Edinburgh, Scotland@virginmedia internet down. Again. Why?
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Paul Collier (@welshref) reported from Edinburgh, Scotland@virginmedia how the hell do I get any sense from you guys? Eight days spent just trying to get an account sorted 🤬 your customer service is non-existent
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Patrick McCarthy (@PatMcCarthy37) reported from Edinburgh, Scotland@virginmedia Neither of these things have happened. The last person on the help desk that I spoke to denied that the account was associated with my VM account and did not want to talk to me. Nothing happens when the Help Desk can't sort it themselves Please deal with this.
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Derek Scott (@DegsyScott) reported from Edinburgh, Scotland@benjitindz @virginmedia Product is good, customer service non existent
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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william (@william27504693) reported@LeeHarris @virginmedia The fact you seem shocked by this means 1 of 2 things. 1) You're really dense & didn't research how truly terrible VM services are 2) You went for the cheap option & this is the result
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Juanito (@JuanSpanishfly) reported@lionking2014 @LPXIOP @virginmedia It is, just like when u call with ur mobile phone using wifi cos uve no service
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Bobby Bucks (@b0bbybux) reported@biggle1908 @SBarrettBar @tescomobile Indian “customer service” centres in the case of Virgin Media, utter and complete shambles.
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Peter (@Peter8150139807) reportedDoes virgin media have problems every day
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Jenny Do Nascimento (@jdonascimento) reportedI moved house on August 28th and Virgin Media has been unable to connect my internet service. It's terrible service; I've wasted hours talking to them with no results. @Virgin #England
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sarah (@Mears1Sarah) reported@DAZNBoxing Not working in @virginmedia
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Marina Robb (@MarinaRobb) reported@MelJanie @virginmedia Tellingly, the engineer who eventually came out (I'd already cancelled the service) said they still had to fit the back up line as they'd been fined £28 million by the regulator. Appalling customer service though.
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Expanse Consulting Ltd (@ExpanseCon) reported@MikeScheider_ Not a vodafone issue. Looks like a core switch failure, optical cross-connect fault or other fault inside one of the central carrier-neutral hubs. It has dropped interconnection across multiple fixed ISPs (Virgin Media, Eir, Siro, NBI) simultaneously.
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sergio pani (@sergiopani62) reported@virginmedia shocking service provision. internet drop off these last few days. being told to wait 22 hours for an engineer. Like this regularly. Can’t watch a film properly, watch a game or listen to music as all rely on the internet . Change is coming.
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Nick Morris (@nickjmorris_3) reported@virginmedia no tv or broadband all day in WD5 area. Called customer services who told us it would be fixed at 2:30am. That’s not good enough. Please can someone contact us to let us know how to get online sooner?