Virgin Media Outage Report in Dunfermline, Fife, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dunfermline, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunfermline and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Dunfermline, Fife, Scotland
The most recent Virgin Media outage reports came from the following cities: Livingston, Edinburgh, Bathgate, Rosyth, Kirkcaldy, Dunfermline and Glenrothes.
| City | Problem Type | Report Time |
|---|---|---|
 Livingston |
Internet | |
| Livingston |
Total Blackout | |
| Edinburgh |
Internet | |
| Edinburgh |
Wi-fi | |
| Edinburgh |
Internet | |
| Edinburgh |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dunfermline, Scotland
Latest outage, problems and issue reports in Dunfermline and nearby locations:
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Neil Finlayson
(@neilfinlayson) reported
from
Edinburgh, Scotland
@virginmedia we’re very displeased with your Internet speed. Up and down like a yoyo. CityFibre next stop
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The Bar Fly
(@thebarfly) reported
from
Edinburgh, Scotland
@virginmedia And the scheduled engineer call tomorrow got cancelled because of this unrelated and later supposed outage. It’s a farce.
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Spike
(@Spike61987764) reported
from
Edinburgh, Scotland
@virginmedia what is going on? No television or broadband from 550pm Thursday the 30th of June. Estimated fix was 3am 1st of July. Guess what? Still nothing. Now estimate is 12pm today. Aye thats no happening. What time will the service I'm paying for be back online?
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The Bar Fly
(@thebarfly) reported
from
Edinburgh, Scotland
@virginmedia I also phoned to report on Thursday but was then told yesterday there was no record of that so must be lying. The customer service on the phone is truly atrocious. Your services are great when they work, your customer services the opposite.
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Danny mycock Portsmouth/fife
(@Dannymycockgma1) reported
from
Lochgelly, Scotland
@virginmedia is the biggest load of ****. 8 days with no service and still no one has come out to sort it. ******* useless *****. I hope mr Branson is happy the ******* prick
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Tullia
(@thelifeoftul) reported
from
Edinburgh, Scotland
@virginmedia @virginmedia now your service status is saying there are no issues in the EH7 area yet we’ve received a text that we won’t have wifi yet again till tomorrow morning? Please can you communicate what is going on?
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Ashley
(@ashjrox) reported
from
Edinburgh, Scotland
I've had rude calls with some staff, spent over £9 on calls to @TravelodgeUK to get this refunded for the charity, their customer service emailed saying that even though two of their staff & virgin media said I should get a refund that they are not going to refund. #badservice
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Lesley Neilan
(@lesley_neilan) reported
from
Edinburgh, Scotland
Hi @virginmedia it seems channel 160 is no longer authorised? (for me). Called 150, got text with link to check, advice? Call after 8am tomorrow. Any info on the issue much appreciated thanks
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The Bar Fly
(@thebarfly) reported
from
Edinburgh, Scotland
@virginmedia Nothing. The frustration is there’s no record of an outage yet I’m now told it will be 21st when that is fixed. At which point my issue is still going to exist and I’ll have to phone the awful call centre again to beg for an engineer.
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Tullia
(@thelifeoftul) reported
from
Edinburgh, Scotland
@ScottM083 @virginmedia If that’s the case then Virgin need to communicate this to their customers as the lack of communication is doing more damage than the lack of wifi at this point! 🙈
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trippfuller
(@trippfuller) reported
from
Edinburgh, Scotland
@virginmedia Day 4 of outage...
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The Bar Fly
(@thebarfly) reported
from
Edinburgh, Scotland
@virginmedia Is there a broadband outage in Edinburgh EH11 just now?
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Edinburgh’s Disgraces
(@EdiDisgraces) reported
from
Edinburgh, Scotland
Cost of living advice - IF Virgin Media ask for a big price hike tell them you are going elsewhere but will stay for the same price as a new customer would pay. It takes a while but saved £800 (over 18 months) today and will get more for same price/no increase @MoneySavingExp
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Lesley Neilan
(@lesley_neilan) reported
from
Edinburgh, Scotland
Hi @virginmedia I am trying unsuccessfully to contact you about my current contract. I don’t have WhatsApp and your online help link doesn’t help. My old fashioned ‘telephone’ call ended with ‘there was a fault’. Are there any humans around?
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Radhamanalan
(@happymaan) reported
from
Edinburgh, Scotland
@virginmedia I checked.. No issues in my area!
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The Bar Fly
(@thebarfly) reported
from
Edinburgh, Scotland
@virginmedia It claims intermittent issues. Mine has been totally dead for the past two days. I appreciate there is nothing you can do. It means when that is fixed and I still have my issue, I’ll have to start again to report then patiently wait till they can be bothered sending someone.
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Evelyn Love-Gajardo
(@gajarlove) reported
from
Edinburgh, Scotland
@virginmedia no landline or Internet at EH16 6GD since early this morning and your website appears to be down so it can't be reported.Update please?
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liam finn
(@lfinn777) reported
from
Edinburgh, Scotland
@virginmedia Is this in progress? I haven't seen any resolution?
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Jill Scorer
(@JillScorer1) reported
from
Dalgety Bay, Scotland
@lornagilmour_ @virginmedia @SkyUK How to make a complaint via phone. Call us on 150 from your Virgin Media landline or Virgin Mobile. Or 0345 454 1111* from any other phone. WONDER IF THIS WOULD WORK?
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Wendy Bell
(@WendyBe54745206) reported
from
Edinburgh, Scotland
@virginmedia Issues when you phone VM you are constantly transferred to different people cold transfer then if they put u on hold cut off .why is there no email or decent human web chat poor customer service I am still waiting to get complaints resolved
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Carol Williamson
(@carolwilliamson) reported
@virginmedia I joined online on 13th November 2020, your acknowledging email stated I would receive a contract in the post. I was to sign and return a copy. I had enough trouble with a delayed installation and hands up never chased. Not on my online account either.
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Brighton Food Factory Iain
(@sevenbeescafe) reported
@virginmedia Think I’ll just talk to one of your rivals instead. As a potential new customer I’m sure I’ll get the attention I don’t seem to merit as an existing customer. Given I’ve probably spent over £10,000 with you as a long term customer, it seems odd I can’t just be offered a good deal
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BeccaSomething
(@BeccaSomething) reported
@virginmedia Yes. I pressed it down for the required amount. Intermittent upload speed dropping out still persists.
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Jan Norton 💙
(@pollygarter) reported
@virginmedia hanging on the phone for over an hour about an appalling WiFi signal. Have tried all the help page suggestions. I just want to speak to someone. This service is an insult .
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Claud Burkinshaw
(@ClaudBurkinshaw) reported
@virginmedia Why sell a WiFi service that can only be achieved by wired means?....that's the idea of wireless...who plugs devices in nowadays? This isn't the 80's, when are you going to catch up with the rest of the providers? It's pointless having a 300meg line and getting nowhere near that.
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victoria stone
(@victori84368888) reported
@virginmedia Thank you for responding. Each time the broadband has dropped your checker identifies no issues in my area. I’ve followed all advice, to no avail.
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Andy Quinn
(@AndyQuinn_Fire) reported
So after calling @virginmedia in November to be disconnected because I never want anything to do with them again. They collect all of my equipment and confirm our contracts have ended. Only to find they have continued to bill me for 3 months. Ring today to ask what’s going on…
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Brighton Food Factory Iain
(@sevenbeescafe) reported
@virginmedia Your WhatsApp service means you contact me when you’re ready not when I am. So if I don’t respond immediately to your first message I go to the back of a 2-4 hour queue.
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Lincoln
(@Lincoln00607835) reported
@virginmedia I have done a full reset and it is still getting same message I have an engineer booked for tomorrow I have just had the box under 2 weeks and it's not working very disappointed
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Brighton Food Factory Iain
(@sevenbeescafe) reported
@virginmedia “Do all we can” to me doesn’t equate with making me log in over & over with a bot or waiting for very long periods in a phone queue because of ‘unexpectedly high demand’ for your customer services team. Why can’t I just log in & request a cus service call?