Virgin Media Outage Report in Dunfermline, Fife, Scotland
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The latest reports from users having issues in Dunfermline come from postal codes KY12.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dunfermline, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunfermline and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Dunfermline, Fife, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh, Livingston, Kirkcaldy, Dunfermline and Glenrothes.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Dunfermline, Scotland
Latest outage, problems and issue reports in Dunfermline and nearby locations:
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Haggisking💙
(@Haggiskings) reported
from
Brightons, Scotland
@virginmedia Hi, is it normal for an agent to call to fix internet problems?I pressurised him on his lack of security, he said do you want good service or to cancel?Then hung up?It’s impossible to communicate with you as a corporate organisation so I’m hoping you tweet?
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Alan Kinloch
(@AlanKinloch) reported
from
Edinburgh, Scotland
@virginmedia we went through a serviceability check with you at time of order. We were advised what product you could install so we ordered weeks ago and paid. You now tell us on the day of installation there is a serviceability issue! Are you incompetent or fraudulent!
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia They may have the same training but they do not have the same capability to make decisions. I don’t care where they are based but only UK based departments can help getting this installed. How can @Ofcom allow you to charge premium numbers just to get in touch it’s been 10 weeks!
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Alan Kinloch
(@AlanKinloch) reported
from
Edinburgh, Scotland
@vmbusiness Not when @virginmedia offer fibre, complete a suitability for installation. take payment, give installation dates weeks away, then cancel on the day of installation! This kills growth!
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia They said they would sort it and call me today. I had a phone all to the house phone at 11pm waking up my mrs that asked me to text back which I couldn’t do so no idea what that meant. They have all disappeared and I still have no update I have been promised resolution by Sat
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Alan Kinloch
(@AlanKinloch) reported
from
Edinburgh, Scotland
@virginmedia You could contact me during the order process and to take payment. Your team contacted us yesterday to advise that it would be installed today. Is it really possible to keep failing a customer this badly!
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Séverin bruhat
(@severin_bruhat) reported
from
Edinburgh, Scotland
@virginmedia I just managed to get a voicemail telling me there was an issue and that I needed to restart, which I did. I didn’t manage to talk to someone
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Alan Kinloch
(@AlanKinloch) reported
from
Edinburgh, Scotland
@virginmedia so Virgin Media. You are not Fast or Reliable if you don’t attend the installation date despite having paid up front for installation and despite multiple messages from virgin confirming your attendance today to install fibre. #wtf
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Nick Hawkes
(@nrhawkes) reported
from
Edinburgh, Scotland
@virginmedia we’ve had three days of intermittent service in EH3 from 11:30 am. Any explanation / help would be greatly appreciated. I’m starting to get sick of taking meetings from my car...
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Tam Carr
(@tam_1955) reported
from
Edinburgh, Scotland
@virginmedia I'm a new customer on M50 Fibre Broadband but my best speed so far has only been 23 Mbps and a few minutes ago it was only 9 Mbps. What is wrong?
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia I have been calling premium numbers for weeks to speak to people. Only one seemed to help but she was from a UK office and said she would call me back. I am still waiting over a week later for anyone to be in touch with me!
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Abhishek Behl ☆
(@iABehl) reported
from
Edinburgh, Scotland
Is anyone else facing problems with #virginmedia today? Our internet is down and it’s been over 2 hour now - why are we paying a heavy bill to get such rubbish service @virginmedia
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Julie McIntosh
(@JulieMcIntosh1) reported
from
Glenrothes, Scotland
Is there anything more irritating than the @virginmedia chat bot! Being asked if I want to hold on chat every 30 seconds. Actually feels like it’s deliberate so the customer disconnects! #poorcustomerservice
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia They may be dedicated but if they don’t have the permissions to help or work in the right department it’s no use. I can be free at 4pm for a webchat
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia No one has been in touch. No one has arrived to to the work. No one is actually doing anything to help me whatsoever?! What is going on?
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia Why is it after our web chat tonight promising action all the orders and appointments have again disappeared from my account!!! I was only just re-promised by the 27th March!! What is going on? @Ofcom please help me here
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Julie McIntosh
(@JulieMcIntosh1) reported
from
Glenrothes, Scotland
@virginmedia Yeah, see if you were worried about customer service you would find out what has happened and someone would call me with details. But no, I have to call, get through your monstrous IVR and sit on hold being told you’re very busy. I wonder why.......
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia Is there a free phone number or a way to get direct to the UK bases call centres as your oversees premium numbers do not have the capability to help in this matter I’ve trie don multiple occasions
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bruce findlay 🟢#TestTraceIsolate ✌
(@brucerisk) reported
from
Edinburgh, Scotland
Just had a call supposedly from @virginmedia telling me my internet has been hacked. He asked me if I had a computer, I answered, why ? He said all my information is being downloaded by scammers but he could guide through how to fix it.I said 'fix what'? He hung up. Weird.
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Séverin bruhat
(@severin_bruhat) reported
from
Edinburgh, Scotland
@virginmedia Could you tell me what are the numbers I need to type when I am in the voicemail? I never manage to get someone, just voicemails
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Starky - Ryan
(@Starky272) reported
@virginmedia I mean if i wait till thursday and it still doesnt get fixed ill be phoning up to cancel my contract thats for sure!
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Asif Aslam
(@Asifx3me) reported
@virginmedia The problem isnt when I will be getting broadband but the chain of incompetence by staff at virgin which caused such a massive delay..
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Mark
(@SomeMightSay95) reported
@virginmedia other customers as well as myself on your community have issued the problems too. So I’m amazed it is new to yourself. The customer aftercare service is the worst I’ve experienced.
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Lisa
(@lisapoulton10) reported
@virginmedia Yeah she said 31st August but that’s 3 days with no service
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devske5
(@devske5) reported
@virginmedia Both broadband and TV seem to be working ok again. I’ll keep you posted if there are any further problems. Thanks.
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Hristo Ilchovski
(@HIlchovski) reported
@virginmedia I got a text stating the issue was fixed about an hour ago, same with other residents of the development. Would have I been tweeting about it if it was? Your website continuously gives a 404 error, I suggest you up your service levels slightly.
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Derek Scott
(@DegsyScott) reported
@virginmedia No need…. If you read the post… it’s advance warning of an outage… just that the link you send isn’t valid…….. I tend to live in a modern world of online checking.. 2005 want their phoneline back…
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BruhMomentum
(@BruhMom84424981) reported
My internet has been down for 12 hours @virginmedia
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Sue Ellis
(@SueElli40311592) reported
@virginmedia Unfortunately, that's how it comes across. I have explained on several occasions that I fully intended to leave. I want the bill I paid in full on the 19th Aug to be the last money I give to Virgin and my remaining service (landline) to be terminated with immediate effect.
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Sue Ellis
(@SueElli40311592) reported
@virginmedia So no offer of any actual resolution just telling me it's my own fault for not reading up on your process and T&C's. That what 20 years of loyalty gets you eh?