Virgin Media Outage Report in Dunfermline, Fife, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Dunfermline come from postal codes KY11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dunfermline, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunfermline and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Dunfermline, Fife, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh, Dunfermline, Bathgate, Lochgelly, Glenrothes, Kelty, Livingston and Kirkcaldy.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
TV | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dunfermline, Scotland
Latest outage, problems and issue reports in Dunfermline and nearby locations:
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Julie McIntosh
(@JulieMcIntosh1) reported
from
Glenrothes, Scotland
Is there anything more irritating than the @virginmedia chat bot! Being asked if I want to hold on chat every 30 seconds. Actually feels like it’s deliberate so the customer disconnects! #poorcustomerservice
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia I have been calling premium numbers for weeks to speak to people. Only one seemed to help but she was from a UK office and said she would call me back. I am still waiting over a week later for anyone to be in touch with me!
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Gail Richardson
(@GailVEynon) reported
from
Edinburgh, Scotland
Hey @virginmedia - we are not at all satisfied at the resolution from the complaints procedure and we will 100% not be renewing our contract with you. Shame you couldn’t do the right thing to resolve this issue - it would have resulted in a better long term outcome for you.
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia They may have the same training but they do not have the same capability to make decisions. I don’t care where they are based but only UK based departments can help getting this installed. How can @Ofcom allow you to charge premium numbers just to get in touch it’s been 10 weeks!
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Nick Hawkes
(@nrhawkes) reported
from
Edinburgh, Scotland
@virginmedia we’ve had three days of intermittent service in EH3 from 11:30 am. Any explanation / help would be greatly appreciated. I’m starting to get sick of taking meetings from my car...
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Gail Richardson
(@GailVEynon) reported
from
Edinburgh, Scotland
@virginmedia Thanks - however under “if you don’t feel your complaint has been resolved” this again refers to speaking to a manager and if one isn’t available they will call you back. We were told it was not possible for managers to make outgoing calls! Which is correct?
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Séverin bruhat
(@severin_bruhat) reported
from
Edinburgh, Scotland
@virginmedia I just managed to get a voicemail telling me there was an issue and that I needed to restart, which I did. I didn’t manage to talk to someone
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia No one has been in touch. No one has arrived to to the work. No one is actually doing anything to help me whatsoever?! What is going on?
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bruce findlay 🟢#TestTraceIsolate ✌
(@brucerisk) reported
from
Edinburgh, Scotland
Just had a call supposedly from @virginmedia telling me my internet has been hacked. He asked me if I had a computer, I answered, why ? He said all my information is being downloaded by scammers but he could guide through how to fix it.I said 'fix what'? He hung up. Weird.
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Alan Kinloch
(@AlanKinloch) reported
from
Edinburgh, Scotland
@virginmedia so Virgin Media. You are not Fast or Reliable if you don’t attend the installation date despite having paid up front for installation and despite multiple messages from virgin confirming your attendance today to install fibre. #wtf
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Séverin bruhat
(@severin_bruhat) reported
from
Edinburgh, Scotland
@virginmedia Could you tell me what are the numbers I need to type when I am in the voicemail? I never manage to get someone, just voicemails
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia Is there a free phone number or a way to get direct to the UK bases call centres as your oversees premium numbers do not have the capability to help in this matter I’ve trie don multiple occasions
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Haggisking💙
(@Haggiskings) reported
from
Brightons, Scotland
@virginmedia Hi, is it normal for an agent to call to fix internet problems?I pressurised him on his lack of security, he said do you want good service or to cancel?Then hung up?It’s impossible to communicate with you as a corporate organisation so I’m hoping you tweet?
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia They said they would sort it and call me today. I had a phone all to the house phone at 11pm waking up my mrs that asked me to text back which I couldn’t do so no idea what that meant. They have all disappeared and I still have no update I have been promised resolution by Sat
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia Why is it after our web chat tonight promising action all the orders and appointments have again disappeared from my account!!! I was only just re-promised by the 27th March!! What is going on? @Ofcom please help me here
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Gail Richardson
(@GailVEynon) reported
from
Edinburgh, Scotland
@virginmedia We can still phone up within 28 days apparently. Part of the issue was we couldn’t escalate the original call to a manager which is ridiculous. What’s the point of phoning again? It seems the only option available is to stop being a customer as soon as the contract is done.
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia They may be dedicated but if they don’t have the permissions to help or work in the right department it’s no use. I can be free at 4pm for a webchat
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Tam Carr
(@tam_1955) reported
from
Edinburgh, Scotland
@virginmedia I'm a new customer on M50 Fibre Broadband but my best speed so far has only been 23 Mbps and a few minutes ago it was only 9 Mbps. What is wrong?
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Abhishek Behl ☆
(@iABehl) reported
from
Edinburgh, Scotland
Is anyone else facing problems with #virginmedia today? Our internet is down and it’s been over 2 hour now - why are we paying a heavy bill to get such rubbish service @virginmedia
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Julie McIntosh
(@JulieMcIntosh1) reported
from
Glenrothes, Scotland
@virginmedia Yeah, see if you were worried about customer service you would find out what has happened and someone would call me with details. But no, I have to call, get through your monstrous IVR and sit on hold being told you’re very busy. I wonder why.......
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Macey Bishop
(@MaceyBishop4) reported
@virginmedia Nope, however the internet seems to be much faster now, i was experiencing issues in games with high pings but its gone with patience and a lot of router restarts, thanks for the help though
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CC
(@carooftheavon) reported
@virginmedia I do remain concerned that when I check my Service Status it still says there are no known issues with our broadband when there quite clearly are.
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MrsDingo
(@MissusDingo) reported
No broadband for 3 weeks despite the issue being fixed in my area. A no show of an engineer on Thursday and I’m still expected to pay for a full months usage LOL @virginmedia
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| Stevie 👌 | 🇬🇧 God Save The King 🇬🇧
(@defund_the_OPCC) reported
@virginmedia Do you think it probably best that I write and cancel it all then as I have asked for help due to the cost of living crisis and you can't help me as you #discriminate against certain disabled citizens? @Ofcom
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Lorna greenheld
(@Lorna227) reported
@virginmedia Well I’ve had different stories . Apparently an outage in my area which has been fixed twice but I still have no service. Two people have said it’s the equipment and there was no problem in my area. It’s an absolute joke!
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Jane Franklin
(@jrfrank) reported
@virginmedia Have also done that - at least 3 times - there are many people on Twitter talking about their app not working and I believe this to be a widespread issue
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Hasan S
(@HasanGlobal1) reported
@virginmedia The freephone shows no issues in area, when you sign to account and check router it shows there is a problem, and to return in 24 hours to check. I have done so as issue begun last Thursday. It does not allow engineer to be booked. What is VM upto??
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Jack Churcher
(@Churwowwow) reported
@virginmedia if you can't provide your service at my new address am I obligated to pay for the remainder of the contract?
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Andrew Wood
(@andrewlwood) reported
from
Hounslow, England
@virginmedia another outage in Tw8. This has been a regular problem over the last three weeks. It’s messing with my business and now my family movie night. Are you aware, and when will it be sorted?
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roger07 ***
(@germann_ro) reported
@virginmedia why the hell is it every time football is on sky or BT the signal gets rubbish , getting really fed up with this , pay a lot golf money for what is a rubbish service. You sent new HD lead was fine for 3 days now it’s rubbish again.