Virgin Media

Virgin Media Outage Report in Dunfermline, Fife, Scotland

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The latest reports from users having issues in Dunfermline come from postal codes KY11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Dunfermline, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunfermline and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Dunfermline, Fife, Scotland 12/02/2025 13:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Dunfermline, Fife, Scotland

The most recent Virgin Media outage reports came from the following cities: Edinburgh, Dunfermline, Bathgate, Lochgelly, Glenrothes, Kelty, Livingston and Kirkcaldy.

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City Problem Type Report Time
United KingdomEdinburgh Total Blackout
United KingdomEdinburgh Internet
United KingdomEdinburgh TV
United KingdomEdinburgh TV
United KingdomEdinburgh Internet
United KingdomEdinburgh Internet

Community Discussion

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Virgin Media Issues Reports Near Dunfermline, Scotland

Latest outage, problems and issue reports in Dunfermline and nearby locations:

  • gm8arv David Taylor (@gm8arv) reported from Edinburgh, Scotland

    @virginmedia Nothing in service status. This on a 1 Gbps connection hard wired. Last time something like this happened my then modem was declared obsolete, as the head-end had been upgraded without any considerations for existing customers’ modems.

  • mastermc0 Grant (@mastermc0) reported from Edinburgh, Scotland

    Never had so much trouble trying to spend more money with a company than I’m having with @virginmedia at the moment at least @SkyUK answer the upgrades line quickly!

  • CheezySki Nic Krzyzanowski (@CheezySki) reported from Kirkcaldy, Scotland

    When you are web-chatting to the @virginmedia customer services team about wifi connectivity and their insightful questions are basically how do you connect to WiFi - well through the WiFi obviously!!! 1/2

  • DarrellB91 Darrell Anne Atkins (@DarrellB91) reported from Livingston, Scotland

    Trying to deal with @virginmedia on behalf of my Gran is one of the most frustrating things. All we want to do is downgrade her package and I've been passed to so many different people. I bet they would keep you on the phone if you wanted to cancel!

  • brucerisk bruce findlay (@brucerisk) reported from Edinburgh, Scotland

    @virginmedia been on the phone(150)for almost 30 minutes with a TV problem ( picture freezing intermittently). Went through usual ritual and the call centre have arranged a call back for tomorrow to see if problem still exists. It does. Sadly this is almost a monthly occurrence

  • BigBajio Baz 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@BigBajio) reported from Dunfermline, Scotland

    @virginmedia Engineer has just turned up and trying to resolve issue !

  • gm8arv David Taylor (@gm8arv) reported from Edinburgh, Scotland

    @virginmedia I’d just like someone to check at the head-end, my service configuration, compatibility with my modem, and then we can start testing if necessary. For now I can monitor and reboot the modem.

  • scurloguechamp mick g (@scurloguechamp) reported from Edinburgh, Scotland

    @virginmedia Sick to death of scam phone calls. Offcom states its the provider/supplier who has responsibility..yet..Virgin media do nothing. Shameful service..makes you wonder how they get your number in the first place..#integrity of phone provider.

  • luxeventsltd Lux Events (@luxeventsltd) reported from Edinburgh, Scotland

    Hey world! @virginmedia are having issues with telephone lines which means you can’t reach us at the moment. Should be fixed PM but I’m the meantime email or mobiles pls 😀

  • LorneCallaghan ✭✭Lorne Callaghan✭✭ (@LorneCallaghan) reported from Linlithgow, Scotland

    @virginmedia is there a problem with smtp server for Blueyonder. Trying to forward emails to someone through Android phone. Settings are correct but told can't send message. Last month I couldn't send emails with any attachments (under size limits)

  • brucerisk bruce findlay (@brucerisk) reported from Edinburgh, Scotland

    @virginmedia Trying to raise a complaint is made extremely difficult when you're put on hold for 26 minutes and then get cut off as the phone also breaks down. Virgin really need to fix their @virginmedia services, before attempting space travel.

  • JFairnie JESSICARAPTOR (@JFairnie) reported from Edinburgh, Scotland

    @virginmedia no callback after raising my complaint, to then be told I can’t change from the £27pm to the £29pm package I originally thought I’d purchased as I am now not a new customer and quoted me £59pm🙂plus installation fee 👍🏼..

  • brucerisk bruce findlay (@brucerisk) reported from Edinburgh, Scotland

    and the ongoing never ending breakdowns @virginmedia continue in #Edinburgh's West End today. At least 7 or 8 times every year since Virgin launched... poor show.

  • paigealice_xo 𝒫𝒶𝒾𝑔𝑒 𝒜𝓁𝒾𝒸𝑒 ♛ (@paigealice_xo) reported from Edinburgh, Scotland

    Literally been on the phone for over 3/4 of an hour trying to cancel my Virgin Media account. Stop trying to sell me stuff I just want to cancel

  • Scott_Currie_18 Scott Currie (@Scott_Currie_18) reported from Edinburgh, Scotland

    Honestly @virginmedia are a joke. Our contract ended in April so I phoned to cancel. They convinced me to stay with a deal for 99 pounds with a 50 pounds off loyalty voucher. Since then we have been charged 138.99, 138.99, 140 and they wrongly took 155 out last week

  • tictocthenoo lewis beattie (@tictocthenoo) reported from Edinburgh, Scotland

    @virginmedia WiFi , no signal at home and no Amazon Firestick TV , You obviously have a problem in EH10, can you confirm so we are not confused switching our routers off and on😡

  • brucerisk bruce findlay (@brucerisk) reported from Edinburgh, Scotland

    @virginmedia Called it.. no help. Automated reply said there was no problem and hung up. Tried 150 for third time and am waiting yet again to talk to someone...13 minutes and counting.. I'm afraid this is happening too often...it's really a very poor service ( and expensive)... 15 mins now!

  • kinneil_ynwa James Scott (@kinneil_ynwa) reported from Dunfermline, Scotland

    @virginmedia this is getting silly. 4 times I have called to give you my business and just stuck listening to crap hold music....should I just stick with @sky

  • Aljo79 Alan Cadden (@Aljo79) reported from Edinburgh, Scotland

    @virginmedia Thanks JGS. The appt date is only part of the issue as the call centre customer service is abismal with no explanation or offer of compensation for lost service. We pay a small fortune each month & have reported numerous issues with Internet connectivity & its only getting worse.

  • brucerisk bruce findlay (@brucerisk) reported from Edinburgh, Scotland

    @virginmedia Ongoing problem. Engineers were meant to visit between 8.00am and 12.00 noon today. Didn't come and didn't notify me. TV working for a while but not consistently and faltering from time to time. Been kept waiting on phone for 10 minutes now hoping to speak to someone...poor show.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MiguelHowe Mike Howe 💙 (@MiguelHowe) reported

    @virginmedia You guys set up a offline conversation with me a few weeks ago, to help close my account, not sure why you can't do it now? I need to find out when service finishes, can't get that information from my account.

  • ThatDivaNickz SupaNic (@ThatDivaNickz) reported

    @virginmedia Speed issues, unable to stream just like so many times before...check the account please

  • seany85 Sean Craddock (@seany85) reported

    @virginmedia hey folks! There seems to be a persisting data blackspot in my town the last two weeks, others on our local FB group are also experiencing it. Is a mast down around SE2 9RH? I get 4G signal bars on my phone but nothing loads, including my sainsburys SmartShop app!

  • juejuebee1974 Julie B (@juejuebee1974) reported

    @virginmedia My kids phones had no signal when they walked a mile home from school this afternoon, I haven't been out since the signal disappeared.

  • clarert74 Jaydogs Mum 💙 (@clarert74) reported

    @virginmedia you record calls but are not able to access when you make a mistake?? You hang up 'by mistake' (3 times today). You get the bill wrong 'by mistake'. You don't make mistakes taking my money though #poorcustomerexperience #virginmedia

  • crzybkr seamus gill (@crzybkr) reported

    @virginmedia we are just of the phone with your advisors because of issues with hub3. we want to raise a complaint but the advisor said they cannot because there is no manager . you are breaking several laws by not having a supervisor and by not escalating our complaint

  • Boynightshift Boom shakalaka (@Boynightshift) reported

    @virginmedia @btsport Based on the replies from others it's almost certainly a broadcast issue. That channel has never looked good

  • hangraceridley Hannah Ridley (@hangraceridley) reported

    @virginmedia I am receiving the error 'Your mailbox is not available at the moment.' and your customer service on the phone did not help. Please can you fix?

  • nicklevine Nick Levine (@nicklevine) reported

    @virginmedia Shambles as per. Virgin is the Worst customer support I’ve ever experienced. I’m overjoyed to move to a new provider. Adios

  • crzybkr seamus gill (@crzybkr) reported

    @virginmedia we know the code of practice. we have read it. the issue is that you outsourced your complaints to an external company, but then stopped using them, and now you dont have a proper complaints procedure in place. the advisor said that they are not capable of raising the complaint.