Virgin Media Outage Report in Dunfermline, Fife, Scotland
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The latest reports from users having issues in Dunfermline come from postal codes KY11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dunfermline, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunfermline and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Dunfermline, Fife, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh, Dunfermline, Bathgate, Lochgelly, Glenrothes, Kelty, Livingston and Kirkcaldy.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
TV | |
| Edinburgh |
TV | |
| Edinburgh |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
TV | |
| Edinburgh |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Dunfermline, Scotland
Latest outage, problems and issue reports in Dunfermline and nearby locations:
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David Hardie
(@Albynpark) reported
from
Edinburgh, Scotland
Anyone else having trouble with @virginmedia today?
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Ricky Goold 🏴 🇪🇺
(@Graemereaper) reported
from
Edinburgh, Scotland
@virginmedia Why? This is a national problem, apparently. What will me clogging up the phone line achieve? It's not just the Facebook-owned apps, it's your broadband service too.
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Steve Crichton 🏴
(@SMC2502) reported
from
Glenrothes, Scotland
@virginmedia What's up with WiFi in KY6 1EB area? Been down for hours now.
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Jason Baxter
(@PanoramicBaxter) reported
from
Edinburgh, Scotland
@virginmedia issues 1. No broadband since 5pm last night, still nothing 2. Your team successfully pissed of my very pregnant partner yesterday re an engineer visit. She can’t work today because of NO broadband 🤬
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Ricky Goold 🏴 🇪🇺
(@Graemereaper) reported
from
Edinburgh, Scotland
@virginmedia But you're not an automated service. You're a human being from Virgin Media who I've reported this to.
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Simplesticks
(@thesimplestick) reported
from
Edinburgh, Scotland
@virginmedia How can I send in positive feedback about one of your customer support team? I was having multiple problems with kit, billing and tech faults. After numerous calls, web chat etc I called today to sort this out and Dale was fabulous. I’d like to send a proper thanks.
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paul macready
(@duklaprm) reported
from
Broxburn, Scotland
@SkyUK would love skyglass right now. Will u pay my early exit contract fees from @virginmedia so I can end this hellish service before christmas. Thanks.
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Jason Baxter
(@PanoramicBaxter) reported
from
Edinburgh, Scotland
@virginmedia and I don’t really care how you do it but you fix the broadband today… this is NOT on. I’m going to request compensation
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Bubbles&Bling
(@AudreyBubbles) reported
from
Edinburgh, Scotland
@virginmedia can you please advise when you will have broadband available in Eh6, yesterday it went off at 10am for ‘improvements’… it should have been back at 6pm, yet it is still down as you now say ‘the issue is more complex’. This is day 2 where I unable to work from home
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Bryan Millan
(@BryMillan) reported
from
Edinburgh, Scotland
@virginmedia how much longer is the TV service going to be down? Currently at 6 hours
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Ricky Goold 🏴 🇪🇺
(@Graemereaper) reported
from
Edinburgh, Scotland
@virginmedia I have not been able to access any Virgin Media broadband services - either my own or the local hotspot - since around 6pm. I have turned my router off and on again before you ask. Down Detector suggests a national problem with Virgin broadband.
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Stephen Debon
(@sdebon) reported
from
Edinburgh, Scotland
@virginmedia It's about listening to the customer and applying common sense rather than dismissing them & going through a list of useless troubleshooting questions which end up being the same anyway.I have a box that is lit like a Xmas tree & reboots itself instead no.We go through the list.
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Kirsty MacAulay
(@CallMeMizzMac) reported
from
Edinburgh, Scotland
@virginmedia @GBNEWS Virgin TV and services down in most of the UK.
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Stephen Debon
(@sdebon) reported
from
Edinburgh, Scotland
Without any shadow of a doubt @virginmedia you have by far the worst customer service available. Just called them for the problem with my box and as always it's awful and a real nightmare. My bills are far from being cheap yet you treat you customers like 💩💩 #nothappy 😤😤
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Marc 🏴
(@Onlymee100) reported
from
Kirkcaldy, Scotland
@virginmedia TV service not working, your website doesn't seem to be working either, some people saying they're getting channels 1-4 but I'm getting no channels at all
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Steve Crichton 🏴
(@SMC2502) reported
from
Glenrothes, Scotland
@GregWilliams85 @virginmedia 50 bucks a month for a **** service. Sound familiar.....
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steve berridge
(@Scotwolf2Steve) reported
from
Livingston, Scotland
@virginmedia hi TV box & Router switched off and rebooted minutes later, No broadband since. Got live TV but catch up etc not working. EH54 5HR. Used online help wasn't working, but is now saying network error. Can you confirm problem I've rebooted router etc. Thanks
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Simplesticks
(@thesimplestick) reported
from
Edinburgh, Scotland
@virginmedia Nah. They only give out first names but I have the call log time for (all of ) the teams I have spoken to over the past month or so. It’s been a long drawn out issue.
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paul macready
(@duklaprm) reported
from
Broxburn, Scotland
@virginmedia no devices can connect to router. Yet more shambolic service....you guys are an absolute disgrace. End of contract can't come quick enough @BT @SkyUK
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Kirsty MacAulay
(@CallMeMizzMac) reported
from
Edinburgh, Scotland
@Robwhitt07 @virginmedia I literally just moved back to Sky because virgin always went down, particularly during working hours and they never compensated me despite my requesting it. Sky has all the great shows unavailable everywhere else unless you're willing to pay. I say get rid!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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SB
(@SB_94_) reported
@virginmedia Still terrible. I'm meant to be receiving 220mb average but in the room below the hub I get about 15mb on a good day and I'm not buying in to this WiFi booster stuff when every other provider can manage to cover the house
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Rana Haddad
(@RanaH004) reported
V poor #customerexperience from @virginmedia having signed up a month ago & no connection at all! Keep being told after me chasing of area outage when my neighbours in same building is working?! Zero call backs after complaints & speaking with supervisors. Needs urgent action.
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Mel
(@Melfyx) reported
@virginmedia Yes course it works out cheaper for a few months, then doubles in price and you’re tied to a new contract. I was meaning cancelling premier from my package, I’ve been with Virgin for 13 years but you guys definitely need to treat loyal customers similar to new customers
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Rana Haddad
(@RanaH004) reported
@virginmedia Says no known issues but I keep being told otherwise, despite asking if I need an engineer to be sent. My neighbours has been working throughout also which doesn’t explain the supposed ‘area outage’. It’s still not working even when I’ve tried to re-boot the device several times
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Colin RylanderWilkes
(@DJSirCoL) reported
@virginmedia obviously 3.30pm on a Saturday was the best time to take down the network in the GU area after spending rest of day troubleshooting and rebooting everything, I find out it’s not our end when calling 150. Still crap broadband and tv not working. #virginmediadown
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D N J
(@DTandJT) reported
@virginmedia I've had to switch the router off n on as WiFi is at best poor to say the least and has been for some time now, most things in the house are hard wired, I've not reset tv box! Why would you say that?
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Jonathan Jong
(@jontweetshere) reported
@virginmedia Broadband was down. I wanted to figure out the Hub3 lights and the website was not that helpful. I mostly want to say that charging people for customer service—ie when your product doesn’t work—is unethical, and should be criminal.
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Philip Hunt
(@PhilipJohnHunt) reported
@virginmedia I pleaded with your call centre for help yesterday. I work within the nhs structure and explained in detail why I will not be at home for the next few months. Basically it's my tough luck as I'm in contract. Not to worry, it's only nearly £500 I'm throwing away!
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Prankachu⚡
(@JayyJuless) reported
@SB_94_ @virginmedia Bro I'm getting the same thing I should be getting 200mb but I'll be lucky to get 30mb. BT are the one to go to! I had no problems with them at my last house and the only reason why I'm with virgin is because the BT fibre line don't run on my street 😭
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SB
(@SB_94_) reported
@virginmedia Yeah the last time they ran checks they sent me a new hub. I appreciate you trying to help but I'm going to cancel the contract today because I'm still in my cooling off period.