Virgin Media Outage Report in Dunfermline, Fife, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Dunfermline come from postal codes KY11 and KY12.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dunfermline, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunfermline and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Dunfermline, Fife, Scotland
The most recent Virgin Media outage reports came from the following cities: Grangemouth, Edinburgh, Livingston, Glenrothes, Kirkcaldy, Dunfermline, Bathgate and Rosyth.
| City | Problem Type | Report Time |
|---|---|---|
 Grangemouth |
TV | |
| Edinburgh |
Internet | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Internet | |
| Livingston |
Internet | |
| Glenrothes |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dunfermline, Scotland
Latest outage, problems and issue reports in Dunfermline and nearby locations:
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James Smith 🏴🇮🇹🇿🇦
(@SobukweScozia) reported
from
Edinburgh, Scotland
@virginmedia I’ve no internet, phone or tv in South Edinburgh - following intermittent internet for days. Your fault checker says there is no service fault yet your website does not allow me to book an engineer. Can you help?
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@virginmedia Neither of these things have happened. The last person on the help desk that I spoke to denied that the account was associated with my VM account and did not want to talk to me. Nothing happens when the Help Desk can't sort it themselves Please deal with this.
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@virginmedia What is going on with your email service? You don't recognise my password causing me to keep changing it and now you've locked me out and stopped me doing that. Awful service.
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Les Rey .Erso Meero Live in the city of Light
(@amypond4ever) reported
from
Glenrothes, Scotland
@virginmedia IAM tweeting you for the third time today why is You tube on my Search and Discover not working?! I'll tweet you every day for an Answer about This we pay for this why is it Not working????!!
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Alli
(@Alli3Fifer) reported
from
Kirkcaldy, Scotland
@virginmedia It will be interesting to know what ofcoms view is of virgin continuing to sell a service that has been known not to be working since at least Oct. Is it not an option to go back to a standard phone line rather than VOIP for vulnerable customers??
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Viv Haig
(@vivhaig) reported
from
Edinburgh, Scotland
@virginmedia Yes I’ve done all of that and my phone is saying ‘Check phone line’. My land line has been off since last Friday. Ever since it was swapped over to your fibre network and the new adapter fitted to the back of the router. I’m paying for a service I’m not receiving.
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Alli
(@Alli3Fifer) reported
from
Kirkcaldy, Scotland
@virginmedia Spent another 75 mins on the phone & managed to get a technician out this afternoon.The technician confirmed it is a known fault with the hub 5 and knew without testing what the issue was. The fault has no fix and my vulnerable parents are still left without the phone service.
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James Smith 🏴🇮🇹🇿🇦
(@SobukweScozia) reported
from
Edinburgh, Scotland
@virginmedia If I phone there is a message saying there is a complex fault. The online fault tracker says there isn’t. Hard really to understand what the problem is and when and how it will be fixed. Still no service at all. Not impressed.
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@virginmedia I have still not heard from you other than to be told that the email account I can no longer access, is not associated with the account we've had with you for 25 years. Am I supposed to just accept this? How do I escalate a complaint?
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Mike McNulty 🏴🇪🇺🇺🇦✊
(@bankaudits1) reported
from
Edinburgh, Scotland
@virginmedia Currently dealing with someone eventually and having major problems…very angry customer..!
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Alli
(@Alli3Fifer) reported
from
Kirkcaldy, Scotland
@virginmedia Quite simply No. They are in mid 70s and tbh we just need the issue fixed. Mum is awaiting a call from the hospital & is concerned and stressed they won’t be able to get her as she hasn’t had use of the number she is has had since 1989 for over a week!! My Dad is just stressed
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Effie Fenton
(@effiefenton) reported
from
Edinburgh, Scotland
@virginmedia With respect, that just takes you to a forum on your own website to tuck this away out of public view. I'll let you know here if I get any response. Emergency response phone lines should be treated as a priority by all telecoms companies.
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Stuart Lyon 💙
(@StuartLyon) reported
from
Edinburgh, Scotland
Virgin Media probably the worst broadband provider in the world. Can’t access their service status info via 3G.
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John M Hunt
(@Johnmhunt) reported
from
Oxgangs, Scotland
@virginmedia hi I’m aware there’s a calling issue just now on Virgin Mobile but I was wondering how to get an upgraded 5G SIM on ultimate Oomph as the one we have is only allowing 4G.
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Paul Collier
(@welshref) reported
from
Edinburgh, Scotland
@virginmedia how the hell do I get any sense from you guys? Eight days spent just trying to get an account sorted 🤬 your customer service is non-existent
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Effie Fenton
(@effiefenton) reported
from
Edinburgh, Scotland
@virginmedia my daughter has finally got a new home in supported accommodation but can't move in until a telephone line is connected so her carers have access to a 24/7 phone. The earliest appointment is currently a month away. Can you help us so she can start her new life?
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James Smith 🏴🇮🇹🇿🇦
(@SobukweScozia) reported
from
Edinburgh, Scotland
@virginmedia BTW. It’s not an ‘intermittent’ issue - I’ve had no service at all for 18 hours, and what exactly does ‘taking us a little longer than usual’ to fix actually mean?
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@AndyHarrison123 @virginmedia Help desk pretty much admitted it. Said suspicious activity. No doubt me constantly changing my password. Suggested fix within 5-days. Said they would email me when done!!!! First noticed it about a week ago. Galling when you get the followup marketing text.
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@virginmedia About 14 days ago I kept being asked to reset my password. On the 3rd or 4th occasion I was locked out. The first Help Desk person said 'suspicious activity' and escalated the problem. The second person said that the address was not associated with the primary account holder 1/2
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Nicola❤️🏳️🌈❤️
(@pixiecat5) reported
from
Cowdenbeath, Scotland
@virginmedia no internet for 4 days now. Outage reported Fri. No updates other than the resolution date moving every day. No text updates as promised. @FifeCouncil you have cut the cable whilst replacing Streetlighting. Contact me please. I cannot work hence can't earn anything
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris
(@Chrisg3985) reported
@virginmedia trying to reschedule the delivery of my self install pack and it just keeps saying an error has occurred. Please help as this is supposed to be being delivered this Friday, but nobody will be in. Want it delivered on Monday instead.
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Kyle Hodgson
(@kyle_Hodgson167) reported
@virginmedia i work from home and the internets been down for 3+ hours in my area wtf is going on?
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Neil Cutts
(@NeilCutts6) reported
@virginmedia service down in WA9 area again sort it out will ye
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James Snodgrass
(@MrJSnod) reported
@rach0907 @vmbusiness I told @vmbusiness when first approaching them that I had been let down by another broadband provider and time was of the essence as I had already started marketing our new venture … which requires an internet connection to be.
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J Mite.
(@JonMitc12738948) reported
@lloydhardy @virginmedia Dear @virginmedia My sister and her family use virgin for their telly services. They will soon be renewing (in next few months) and they will use a different service because they don't appreciate your support of a right-wing, divisive news channel. #BlockedGBNews
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r
(@r__a__97) reported
@virginmedia please don’t let me down tonight
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Dog bites man
(@xcalibrate) reported
@virginmedia No TV signal. Internet slow. Usually is 100mb, currently between 1mb and 6mb. WiFi endlessly drops out. Been like this for three days. What is going on VM? In the BB2 area
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David Gillan
(@ProChewbacca) reported
@virginmedia what an absolute joke of a company you are. I've had a complaint in from November and no one will deal with it, well seen you owe me money for incorrect billing. #thiefs
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PiP
(@TheNotoriousPiP) reported
Virgin Media says TV and Internet down until 6pm... Day of a new episode of Loki... FFS #FirstWorldProblems
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Caroline King
(@carolineking76) reported
@virginmedia no WiFi, day 2, how do I explain this too my boss. Working from home nightmares. Will this mess be sorted. Went off at 10.30am yesterday and still not back on???? Help and advice welcome. Compensation for home workers!