Virgin Media Outage Report in Dunfermline, Fife, Scotland
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The latest reports from users having issues in Dunfermline come from postal codes KY11 and KY12.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dunfermline, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunfermline and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Dunfermline, Fife, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh, Glenrothes, Kirkcaldy, Dunfermline, Livingston, Bathgate and Rosyth.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Internet | |
| Glenrothes |
TV | |
| Kirkcaldy |
TV | |
| Dunfermline |
TV | |
| Edinburgh |
Internet | |
| Kirkcaldy |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dunfermline, Scotland
Latest outage, problems and issue reports in Dunfermline and nearby locations:
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Shirley Monteith
(@lethalshirl) reported
from
Edinburgh, Scotland
@virginmedia I am going round in circles trying to speak to someone or email you with problems I’m having with broadband & TV! Your system keeps knocking me back - I just want help! #frustratededinburgh
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Fergus Wright
(@fergus_wright) reported
from
Edinburgh, Scotland
@Will_Jeffs @virginmedia Tbf ive had problems with my wifi for the last few days, what i done was unplug everything then wait a couple of mins then plug it all back in again then it was fine.
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trippfuller
(@trippfuller) reported
from
Edinburgh, Scotland
@virginmedia It's a bit offensive to send someone u cost significant income a link so they can get a fee bucks. If u just communicate sucking in advance those who count on service can arrange.
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Judith Boyle
(@JudithBoyle3) reported
from
Livingston, Scotland
@virginmedia A better service from virgin media
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trippfuller
(@trippfuller) reported
from
Edinburgh, Scotland
@virginmedia is the worst. Three days of off and on service has cost me significant time and money.
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Ewan Walker
(@e_red_squirrel) reported
from
Edinburgh, Scotland
@virginmedia TiVo box down... No broadband or TV for the last hour in EH4. Called and your tests say there is nothing wrong but try resetting the box. 🤔 Done 3 times while waiting 50mins on your customer 'No' service answering my call! 😡
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trippfuller
(@trippfuller) reported
from
Edinburgh, Scotland
@virginmedia Day 4 of outage...
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Kyle
(@KSC_319) reported
from
Edinburgh, Scotland
Virgin media are the worst company in the universe to deal with
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Ally
(@Nowhereman91) reported
from
Kirkcaldy, Scotland
@virginmedia a want to upgrade my account but your site hasn't let me view my options in over a week and I can't get through on the phone. Please help.
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willie shiells
(@wshiells) reported
from
Edinburgh, Scotland
@virginmedia , spent 2 hours online chat with yourselves, then passed onto customer service , now 5 hours later still no response. Worst customer service out there folks
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upgrade completed
(@etjorgensen) reported
from
Edinburgh, Scotland
That's virgin media back down to £30 a month from £53, all because of one call. If energy prices are going up just tell everyone you can't afford them any more and they'll soon offer a discount!
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Shirley Monteith
(@lethalshirl) reported
from
Edinburgh, Scotland
@virginmedia Yes and there are no issues in the area so it’s something in my house - my neighbour below is also having broadband issues. I need to book an engineer to come & check connection/equipment etc but can’t get logged in to do this either on computer or phone
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🌸Jordy Deelight 🌸
(@jordy_deelight) reported
from
Edinburgh, Scotland
Hi @virginmedia I’ve been trying to repeatedly change my package, are you having issues technically?
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Wendy Bell
(@WendyBe54745206) reported
from
Edinburgh, Scotland
@virginmedia Issues when you phone VM you are constantly transferred to different people cold transfer then if they put u on hold cut off .why is there no email or decent human web chat poor customer service I am still waiting to get complaints resolved
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Shirley Monteith
(@lethalshirl) reported
from
Edinburgh, Scotland
@virginmedia Broadband is intermittent & says connection is unstable. I’ve done all checks. Also my remote for V6 box is not working & can’t pair the new remote with the TiVo box - light doesn’t go off & remote doesn’t beep. I’d like someone to come & look at both.
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Stephen Honeyman
(@sh0110b8995) reported
from
Kirkcaldy, Scotland
@virginmedia hello I'm trying to sort out my new upgrade as I have problems with it. The customer service is closed when can I get help?
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lostinleith 🇺🇦
(@neillhope) reported
from
Edinburgh, Scotland
@vmbusiness your internet is so down in EH5 even your outage checker is down!
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bruce findlay 🟢 power to the people 🇺🇦✌
(@brucerisk) reported
from
Edinburgh, Scotland
@virginmedia Thank you, but, hey...they didn't fool me...just thought you should know and maybe warn others. I've had 'it' before but fortunately never been 'taken in'.
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Ryan
(@rykoonmesto7) reported
from
Edinburgh, Scotland
@virginmedia been down all morning, reset router and checked service status and everything online
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Wendy Bell
(@WendyBe54745206) reported
from
Edinburgh, Scotland
@virginmedia desperate to speak to someone phoned hour later speaking to someone transferred 3 times then wanted a manger on hold then cut me off worst customer service department. No web chat on website no email address it's ridiculous can you help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Anthony
(@anth9698miley) reported
@virginmedia I’ve been hung up on again. Currently on hold again. See photo. Could really do with some help. Supposed to have internet today but it’s been moved until after Christmas. Can anyone please help??? All I need is a dongle!!!
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kchan
(@KC368) reported
@virginmedia Tried all devices, and diffract web browser. Can you confirm whether your webmail is currently down?
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Joanne parfett
(@Gobbledigook45) reported
@virginmedia Having worked in customer service for years, this is the worst customer service I have ever encountered. From experience, with capable staff, it is not difficult to take a box from the warehouse and arrange for a courier.
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Akash
(@akashkedia84) reported
@virginmedia ur a pathetic company..your fault department is pathetic and your customer relationship team also..you are just leeches who wants to extort money from loyal customers..
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Nathanial Sydenham
(@NatSydenham) reported
@virginmedia No known service issues reported. Am losing money as i wfh and cant be off until Jan 4th.
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Ellen Phillpot
(@Ellen_Phillpot) reported
@virginmedia My internet has been down since 11:30pm last night? There’s no known outages in my area? Any help would be appreciated.
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mrchipsDCFC #Rams 🐑
(@_mr_chips_) reported
@virginmedia They were sending it, then they wanted to send an engineer. Then the person yesterday said they would send it once their 'tools' were fixed and never got back to me. Now I've been waiting over 3 hours to talk to someone again today.
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Rebecca Bell
(@tinkerbecs1987) reported
@virginmedia internet broken...called customer services and can’t get an engineer till 4th Jan! Which means we don’t get video calls with family over Christmas! Surely someone can come and look at it before then!!!!!! Don’t ruin our Christmas even more than it already is!
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Helen Rimmer 🔶️
(@melon_h) reported
TV and Internet came back after almost 48 hours. Terrible comms and empathy from @virginmedia
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Gwen Ferrari
(@GwenFerrari) reported
@virginmedia Perhaps your customer services need reviewing, as I have been in contact with numerous teams in different departments, and the term ‘best’ does not come to mind.