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Virgin Media outages and service status in Dunfermline, Scotland

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 5 outage signals in the last 24 hours around Dunfermline, including 5 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and TV.
  • The most recent signal from this area was received Jun 15, 11:21 PM GMT+1.
  • 74% Internet (74%)
  • 11% Wi-fi (11%)
  • 8% TV (8%)
  • 5% Total Blackout (5%)
  • 3% Phone (3%)

The latest reports from users having issues in Dunfermline come from postal codes KY11 and KY12 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Dunfermline, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunfermline, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

June 16: Problems at Virgin Media

Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Dunfermline, Scotland

The most recent Virgin Media outage reports came from the following cities: Edinburgh, Rosyth, Dunfermline, Queensferry, Kirkcaldy, Linlithgow, Livingston, Glenrothes, and Cowdenbeath.

CityProblem TypeReport Time
Edinburgh Internet 16 hours ago
Edinburgh Internet 19 hours ago
Edinburgh Internet 20 hours ago
Rosyth Internet 20 hours ago
Dunfermline Internet 23 hours ago
Edinburgh Internet 1 day ago

Nearby cities with recent reports

Edinburgh

12 recent signals

16 hours ago
Rosyth

2 recent signals

20 hours ago
Queensferry

1 recent signals

6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Dunfermline, Scotland

Latest outage, problems and issue reports in Dunfermline and nearby locations:

  • PatMcCarthy37
    Patrick McCarthy (@PatMcCarthy37) reported from Edinburgh, Scotland

    @virginmedia I have still not heard from you other than to be told that the email account I can no longer access, is not associated with the account we've had with you for 25 years. Am I supposed to just accept this? How do I escalate a complaint?

  • Nowhereman91
    Ally (@Nowhereman91) reported from Kirkcaldy, Scotland

    @virginmedia a want to upgrade my account but your site hasn't let me view my options in over a week and I can't get through on the phone. Please help.

  • PatMcCarthy37
    Patrick McCarthy (@PatMcCarthy37) reported from Edinburgh, Scotland

    @virginmedia About 14 days ago I kept being asked to reset my password. On the 3rd or 4th occasion I was locked out. The first Help Desk person said 'suspicious activity' and escalated the problem. The second person said that the address was not associated with the primary account holder 1/2

  • louham74
    Louise Hamilton (@louham74) reported from Grangemouth, Scotland

    @virginmedia I just phoned again and was told they cannot order for me. So close to just cancelling this shoddy service 🤬

  • trippfuller
    trippfuller (@trippfuller) reported from Edinburgh, Scotland

    @virginmedia Day 4 of outage...

  • vcash78
    victoria carolina (@vcash78) reported from Edinburgh, Scotland

    @virginmedia Just said it would be back on by 1230. It’s not … paying a fortune (way above the odds!) a month for service I’m not getting. New contract with another provider incoming.

  • KSC_319
    Kyle (@KSC_319) reported from Edinburgh, Scotland

    Virgin media are the worst company in the universe to deal with

  • Alli3Fifer
    Alli (@Alli3Fifer) reported from Kirkcaldy, Scotland

    @virginmedia Spent another 75 mins on the phone & managed to get a technician out this afternoon.The technician confirmed it is a known fault with the hub 5 and knew without testing what the issue was. The fault has no fix and my vulnerable parents are still left without the phone service.

  • lesley_neilan
    Lesley Neilan (@lesley_neilan) reported from Edinburgh, Scotland

    Hi @virginmedia it seems channel 160 is no longer authorised? (for me). Called 150, got text with link to check, advice? Call after 8am tomorrow. Any info on the issue much appreciated thanks

  • vcash78
    victoria carolina (@vcash78) reported from Edinburgh, Scotland

    @virginmedia Very interesting as I was told £216.11 for each service (TV, BB, Phone). I asked is this a total of over £600 and she said, “yea mamm,that is correct”. My response was purely to laugh. This conversation has happed in the last 15 minutes. Absolutely despicable!

  • DarrenObbard
    Darren Obbard is on mastodon (@DarrenObbard) reported from Edinburgh, Scotland

    @virginmedia Yes. Yesterday. Which is why our phone doesn't work. No adapter, despite being assured it would be sent.

  • etjorgensen
    upgrade completed (@etjorgensen) reported from Edinburgh, Scotland

    That's virgin media back down to £30 a month from £53, all because of one call. If energy prices are going up just tell everyone you can't afford them any more and they'll soon offer a discount!

  • JudithBoyle3
    Judith Boyle (@JudithBoyle3) reported from Livingston, Scotland

    @virginmedia A better service from virgin media

  • happymaan
    Radhamanalan (@happymaan) reported from Edinburgh, Scotland

    @virginmedia I checked.. No issues in my area!

  • thebarfly
    The Bar Fly (@thebarfly) reported from Edinburgh, Scotland

    @virginmedia I also phoned to report on Thursday but was then told yesterday there was no record of that so must be lying. The customer service on the phone is truly atrocious. Your services are great when they work, your customer services the opposite.

  • karen_coops81
    Karen 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺⭐ (@karen_coops81) reported from Edinburgh, Scotland

    Need a new service provider @virginmedia has just gone up by £25. Recommendations please.

  • WendyBe54745206
    Wendy Bell (@WendyBe54745206) reported from Edinburgh, Scotland

    @virginmedia desperate to speak to someone phoned hour later speaking to someone transferred 3 times then wanted a manger on hold then cut me off worst customer service department. No web chat on website no email address it's ridiculous can you help

  • lethalshirl
    Shirley Monteith (@lethalshirl) reported from Edinburgh, Scotland

    @virginmedia I am going round in circles trying to speak to someone or email you with problems I’m having with broadband & TV! Your system keeps knocking me back - I just want help! #frustratededinburgh

  • brucerisk
    bruce findlay 🟢 power to the people 🇺🇦✌ (@brucerisk) reported from Edinburgh, Scotland

    @virginmedia Thank you, but, hey...they didn't fool me...just thought you should know and maybe warn others. I've had 'it' before but fortunately never been 'taken in'.

  • galleonskip
    Roddy Elliott (@galleonskip) reported from Edinburgh, Scotland

    @virginmedia No known service issues ‘though

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • silestanix
    Mr H (@silestanix) reported

    @O2 @virginmedia ... I have been a loyal customer for over 2 decades now, I'm so disappointed at how lacking the service has been. I have cancelled my direct debit, you will receive no bill payment for this period until you call me to discuss this issue, as I STILL Cannot call back to the UKm

  • Ed6114
    Ed61 (@Ed6114) reported

    @virginmedia it’s even worse, after binning watching on 360 as it’s beyond rubbish, tried to control via my phone but then wouldn’t let me back in on the so called 360 control and now the volume is all over the place. Such a **** service

  • lizziecom
    Liz Common (@lizziecom) reported

    @virginmedia Awful company. I'm leaving as soon as my contract is up.

  • Beccaaaa_x_
    Bэccaaaa (@Beccaaaa_x_) reported

    @debbierowe1 @virginmedia My tv just went black and now not working

  • GCpalms
    Gary Palmer (@GCpalms) reported

    @virginmedia You have the worst customer care ive ever dealt with. Absolute shambles. Ive spoken to 4 people now to cancel my already expired contract and none of them can do it, and seems youve put me onto another contract over double what my last one was. Awful company.

  • 43mccauley
    Stephen McCauley (@43mccauley) reported

    @virginmedia No. Got down to about 25 seconds behind. Not good enough for the price I pay

  • Gary_Polley
    Gary Polley (@Gary_Polley) reported

    @virginmedia who can I talk to about the poor WiFi range in my flat? It barely gets past the room the broadband is installed in.

  • andreac14064810
    andrea crosby (@andreac14064810) reported

    @virginmedia shocking service on chat a hr cut of twice money can’t but you bad service every time ,

  • RobbieH1972
    Robbie Humphries (@RobbieH1972) reported

    @Ben_Scallan @Glic16 @griptmedia Fair play to you Ben for calling these clowns out 👏👏👏 something you will never see from Rte / virgin media/ newstalk etc.. because they are all on the government payroll

  • In2125
    Man in Black 2125 (@In2125) reported

    @virginmedia yeah did that. it says all fine. no issues .... yet a quick scan of social media ( not using virgin broadband obviously, reveals there's an outage in my area .... perhaps you should move your status checker to another provider? It's going to 24 hours apparently. great service