Virgin Media outages and service status in Dunfermline, Scotland

Problems in the last 24 hours in Dunfermline, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunfermline, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Dunfermline, Scotland

The most recent Virgin Media outage reports came from the following cities: Edinburgh, Glenrothes, Kirkcaldy, Livingston, Dunfermline, and Grangemouth.

City	Problem Type	Report Time
Edinburgh	Internet	19 hours ago
Edinburgh	Internet	3 days ago
Glenrothes	Phone	10 days ago
Kirkcaldy	Internet	14 days ago
Kirkcaldy	Internet	14 days ago
Kirkcaldy	TV	17 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Dunfermline, Scotland

Latest outage, problems and issue reports in Dunfermline and nearby locations:

• 
  upgrade completed (@etjorgensen) reported 15 seconds ago from Edinburgh, Scotland

  That's virgin media back down to £30 a month from £53, all because of one call. If energy prices are going up just tell everyone you can't afford them any more and they'll soon offer a discount!

• 
  Derek Scott (@DegsyScott) reported 8 minutes ago from Edinburgh, Scotland

  @virginmedia Stupid question!

• 
  victoria carolina (@vcash78) reported 14 minutes ago from Edinburgh, Scotland

  @virginmedia Since yesterday afternoon. I was working so not entirely sure but approx 24 hours. £160 a month to be without even “free” channels. I am aware nothing is without fault but the poor customer service and lack of ability to locate/tell us what the issue is, is appalling.

• 
  Laura Barbour (@dreamingisfree) reported 17 minutes ago from Bo’ness, Scotland

  @virginmedia It is now almost four weeks since I have had broadband. The technician who came out 11 days ago assured me the “dig team” would be out in the next day or two. Having now spent approximately 738 hours trying to contact you, I have finally spoken to a customer (1)

• 
  Hector MacQueen (@MacqueenHector) reported 20 minutes ago from Edinburgh, Scotland

  @virginmedia, I have been trying to contact you for 3 weeks in order to cancel my TV contract. Email, phone, WhatsApp and your app all lead into frustrating brick walls. Kindly contact me, quickly.

• 
  Patrick McCarthy (@PatMcCarthy37) reported 20 minutes ago from Edinburgh, Scotland

  @virginmedia Neither of these things have happened. The last person on the help desk that I spoke to denied that the account was associated with my VM account and did not want to talk to me. Nothing happens when the Help Desk can't sort it themselves Please deal with this.

• 
  The Bar Fly (@thebarfly) reported 24 minutes ago from Edinburgh, Scotland

  @virginmedia Is there a broadband outage in Edinburgh EH11 just now?

• 
  Shirley Monteith (@lethalshirl) reported 30 minutes ago from Edinburgh, Scotland

  @virginmedia Broadband is intermittent & says connection is unstable. I’ve done all checks. Also my remote for V6 box is not working & can’t pair the new remote with the TiVo box - light doesn’t go off & remote doesn’t beep. I’d like someone to come & look at both.

• 
  Lord Galoot (@pumphysaysNO) reported 31 minutes ago from Broxburn, Scotland

  @virginmedia i havent had tv for 5 days now, technician was meant to call yesterday or 8am this morning, no call, any chance of getting a service i pay for

• 
  Acky (@lexo6647) reported 31 minutes ago from Edinburgh, Scotland

  @virginmedia been trying to get through to you. Finally got through to try and speak to a customer service and was cut off immediately when transferred from automated service to an actual person. Trying to sort out my 80 year old dads tv service. Awful service

• 
  Philippa Wright (@philippawrightt) reported 34 minutes ago from Edinburgh, Scotland

  @virginmedia Read my tweet. I have been sent a “resolution” already. Which advised to return the box/speak to online chat if further issues. As I have pointed out multiple times I have already returned the box. This is absolutely infuriating at this point.

• 
  The Bar Fly (@thebarfly) reported 37 minutes ago from Edinburgh, Scotland

  @virginmedia I also phoned to report on Thursday but was then told yesterday there was no record of that so must be lying. The customer service on the phone is truly atrocious. Your services are great when they work, your customer services the opposite.

• 
  diandrick (@ladyracer70) reported 37 minutes ago from Edinburgh, Scotland

  @virginmedia Thanks for asking. An operator will call me back tomorrow, as it’s part of an ongoing three week saga. I’m so disappointed as I’ve been a loyal VM (originally Telewest) customer for around 30 years. Remaining hopeful 🙃

• 
  Patrick McCarthy (@PatMcCarthy37) reported 38 minutes ago from Edinburgh, Scotland

  @virginmedia About 14 days ago I kept being asked to reset my password. On the 3rd or 4th occasion I was locked out. The first Help Desk person said 'suspicious activity' and escalated the problem. The second person said that the address was not associated with the primary account holder 1/2

• 
  tootsietweets (@tootsieiam) reported 39 minutes ago from Edinburgh, Scotland

  Friday night powered by 5G since @virginmedia delivery via @YodelOnline seems to have disappeared into the ether. So work was painfully slow, and now I’m cleaning the fridge because, it seems everything in this 1860’s house is reliant on broadband. Thank god for @EE 📱

• 
  Jette Goldie ♿ 🏴󠁧󠁢󠁳󠁣@wolfette@mastodon.social (@JetteUk) reported 40 minutes ago from Edinburgh, Scotland

  @virginmedia broadband in EH11 is up and down like a yo-yo. More down than up. (like my attempts with a yo-yo)

• 
  James Smith 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇮🇹🇿🇦 (@SobukweScozia) reported 48 minutes ago from Edinburgh, Scotland

  @virginmedia Except I can’t because I get fobbed off and they just try to get me to upgrade my package. Seriously. I’d just like to know if there is some systemic complex issue, as you suggest, or not.

• 
  Laura Barbour (@dreamingisfree) reported 48 minutes ago from Bo’ness, Scotland

  service agent who tells me an appointment is scheduled for the 15th November. Shall I laugh or scream? 7 weeks with no WiFi? @virginmedia (2)

• 
  The Bar Fly (@thebarfly) reported 51 minutes ago from Edinburgh, Scotland

  @virginmedia Nothing. The frustration is there’s no record of an outage yet I’m now told it will be 21st when that is fixed. At which point my issue is still going to exist and I’ll have to phone the awful call centre again to beg for an engineer.

• 
  Tullia (@thelifeoftul) reported 54 minutes ago from Edinburgh, Scotland

  @virginmedia @virginmedia now your service status is saying there are no issues in the EH7 area yet we’ve received a text that we won’t have wifi yet again till tomorrow morning? Please can you communicate what is going on?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  1836golf tour (@1836golftour) reported 7 minutes ago

  @virginmedia @VirginMedia_TV What part of your complaint has been logged & someone will contact you within 24 hours am I not understanding? Getting close to 72 hours now. You really are the lowest of lows for Customer Service. I guess everyone in The Philippines is asleep now!!!

• 
  Matthew Belcher (@rinnerville) reported 8 minutes ago

  @youfibre so leave virgin media cos they were crap and now you guys have sold out to them. Time to look for a new supplier.

• 
  Jason Caine Smith (@jasoncainesmith) reported 10 minutes ago

  @VirginMedia No response on X or WhatsApp after hours. Cannot get through by phone due to your system issue. This has left an elderly customer without TV all day. Completely unacceptable. If I don’t get a response shortly I will be making a formal complaint.

• 
  SimulatorMan (@man_simulator) reported 10 minutes ago

  @virginmedia any updates on loss of service in my area. As im classed as vunberbul customer amd its been down sence like 3pm yesterday and im pissed off as always happens all the time with Virgin Media !!!

• 
  BigF (@Bigg_F_) reported 12 minutes ago

  @virginmedia Engineer replaced the Hub. Intermittent internet was still a problem after that but has been good for the past 4 hours. Fingers crossed.

• 
  mike davies (@DavMichael) reported 19 minutes ago

  @virginmedia I’ve been sent a new router and it won’t let me connect any devices to it it’s a hub 5. I followed the instructions on the box to the letter. I’ve tried ringing the support number on the box which is completely automated and useless. Any advise ?

• 
  jason morgan (@Jason29wctb) reported 22 minutes ago

  @virginmedia It's your firewall blocking port 3074 I found on Google, it's a known problem for years apparently, virgin have no interest in fixing it ,I'm pricing up bt fftp

• 
  Alex MacLeod 🌻 (@AlexMacLeod9) reported 24 minutes ago

  @spudbishop666 @virginmedia I was a VM customer for 30 odd years but ditched them recently because of price and customer service. Last price hike took me package to £235 a month. Now with EE at £86 a month for similar TV and broadband package but no landline phone which we didn't use anyway.

• 
  entrustTMF (@entrustTMF) reported 24 minutes ago

  Day 4 of poor followed by NO broadband service from good old @virginmedia. Fix now predicted to be by 29/4/26😡 Worryingly, none of their previous predictions have proved accurate Shocking and unacceptable performance #GetItSorted

• 
  craigyh (@craigyh74) reported 26 minutes ago

  @virginmedia so you continue my 74 year old dad into upgrading and then expect him to install everything. He tries to call you for help but your **** automated system doesn't recognise his phone number or account number