Virgin Media Outage Report in Dunfermline, Fife, Scotland
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The latest reports from users having issues in Dunfermline come from postal codes KY11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dunfermline, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunfermline and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Dunfermline, Fife, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh, Dunfermline, Bathgate, Lochgelly, Glenrothes, Kelty, Livingston and Kirkcaldy.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Wi-fi | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Internet | |
| Edinburgh |
TV | |
| Edinburgh |
TV | |
| Edinburgh |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Dunfermline, Scotland
Latest outage, problems and issue reports in Dunfermline and nearby locations:
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Saleem
(@saleem_mcdonald) reported
from
Edinburgh, Scotland
@virginmedia shocking customer service. Cut off parents box for no reason, taken a week to get anywhere. Passed about from person to person going through the same thing, 1 call lasted over an hour!
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Baz 🏴
(@BigBajio) reported
from
Dunfermline, Scotland
@virginmedia Engineer has just turned up and trying to resolve issue !
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bruce findlay
(@brucerisk) reported
from
Edinburgh, Scotland
@virginmedia Called it.. no help. Automated reply said there was no problem and hung up. Tried 150 for third time and am waiting yet again to talk to someone...13 minutes and counting.. I'm afraid this is happening too often...it's really a very poor service ( and expensive)... 15 mins now!
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David Taylor
(@gm8arv) reported
from
Edinburgh, Scotland
@virginmedia Nothing in service status. This on a 1 Gbps connection hard wired. Last time something like this happened my then modem was declared obsolete, as the head-end had been upgraded without any considerations for existing customers’ modems.
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𝒫𝒶𝒾𝑔𝑒 𝒜𝓁𝒾𝒸𝑒 ♛
(@paigealice_xo) reported
from
Edinburgh, Scotland
Literally been on the phone for over 3/4 of an hour trying to cancel my Virgin Media account. Stop trying to sell me stuff I just want to cancel
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Stephen Harper
(@Stevieboy02) reported
from
Kirkcaldy, Scotland
@virginmedia The same year virgin last provided a value for money service
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Ian Campbell Foster
(@RadicalSheep) reported
from
Edinburgh, Scotland
@virginmedia Yes, there's been a fault for 24 hours that your engineers are 'still working hard to correct'. Over 24 hours! Hopeless. Leaving @SkyUK was the worst decision ever.
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David Taylor
(@gm8arv) reported
from
Edinburgh, Scotland
@virginmedia I’d just like someone to check at the head-end, my service configuration, compatibility with my modem, and then we can start testing if necessary. For now I can monitor and reboot the modem.
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bruce findlay
(@brucerisk) reported
from
Edinburgh, Scotland
@virginmedia Trying to raise a complaint is made extremely difficult when you're put on hold for 26 minutes and then get cut off as the phone also breaks down. Virgin really need to fix their @virginmedia services, before attempting space travel.
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bruce findlay
(@brucerisk) reported
from
Edinburgh, Scotland
and the ongoing never ending breakdowns @virginmedia continue in #Edinburgh's West End today. At least 7 or 8 times every year since Virgin launched... poor show.
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Nic Krzyzanowski
(@CheezySki) reported
from
Kirkcaldy, Scotland
When you are web-chatting to the @virginmedia customer services team about wifi connectivity and their insightful questions are basically how do you connect to WiFi - well through the WiFi obviously!!! 1/2
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bruce findlay
(@brucerisk) reported
from
Edinburgh, Scotland
@virginmedia been on the phone(150)for almost 30 minutes with a TV problem ( picture freezing intermittently). Went through usual ritual and the call centre have arranged a call back for tomorrow to see if problem still exists. It does. Sadly this is almost a monthly occurrence
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John M Hunt
(@Johnmhunt) reported
from
Edinburgh, Scotland
Just registered for 1GB internet (up and down) with phone for less than I’m paying @virginmedia for 200 MB. Not available yet but coming soon. Meanwhile @virginmedia still hassling me about equipment I sent back at the weekend. They took over a week to send me packaging.
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mick g
(@scurloguechamp) reported
from
Edinburgh, Scotland
@virginmedia Sick to death of scam phone calls. Offcom states its the provider/supplier who has responsibility..yet..Virgin media do nothing. Shameful service..makes you wonder how they get your number in the first place..#integrity of phone provider.
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James Scott
(@kinneil_ynwa) reported
from
Dunfermline, Scotland
@virginmedia this is getting silly. 4 times I have called to give you my business and just stuck listening to crap hold music....should I just stick with @sky
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JESSICARAPTOR
(@JFairnie) reported
from
Edinburgh, Scotland
@virginmedia no callback after raising my complaint, to then be told I can’t change from the £27pm to the £29pm package I originally thought I’d purchased as I am now not a new customer and quoted me £59pm🙂plus installation fee 👍🏼..
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Alan Cadden
(@Aljo79) reported
from
Edinburgh, Scotland
@virginmedia Thanks JGS. The appt date is only part of the issue as the call centre customer service is abismal with no explanation or offer of compensation for lost service. We pay a small fortune each month & have reported numerous issues with Internet connectivity & its only getting worse.
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Fi
(@Hibeeslass) reported
from
Edinburgh, Scotland
@virginmedia demented to death trying to speak to customer services regarding my landline issue that has been down for 2 weeks what a nightmare! 😡
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bruce findlay
(@brucerisk) reported
from
Edinburgh, Scotland
@virginmedia Ongoing problem. Engineers were meant to visit between 8.00am and 12.00 noon today. Didn't come and didn't notify me. TV working for a while but not consistently and faltering from time to time. Been kept waiting on phone for 10 minutes now hoping to speak to someone...poor show.
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Sharon Allison
(@SharonSlayer38) reported
from
Kirkcaldy, Scotland
@virginmedia still having problems with @facebook pictures, posts not downloading properly, starting to get annoying now to say the least
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dave Wiseman
(@MrExploding) reported
@Ben_Aaronovitch @virginmedia In my experience all customer service interactions with VM have been frustrating, infuriating and helped only to increase my blood pressure. I'm only still with as I can't face the agony of trying to leave [cue autobot VM social response to this tweet]
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Ş̧̛̭̺͔͕̖͉̞̩͙͙̦̲͉̦͠t̛̜̼̲̬͖͙́u̕͞͏̥̪͇̼͙̮̺̣̣͕̹́ͅ
(@stucoates) reported
Hey @virginmedia, when your customer service rep says "I'll transfer you to the bereavement team" and then a recorded message says "Sorry we're closed right now, goodbye"... that's pretty poor form. Oh well, I did my best to let you know your customer had died.
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Alan Howell
(@Alan_Howell) reported
@virginmedia No still the same. Brand new phone, stood next my son who has full signal with O2. Tried manual network and doesn’t connect. You need to send me a new Sim now to see if that’s the problem.
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brenda walukonis
(@BrendaWalukonis) reported
@virginmedia You have to have problems with you're service for 3 days before you can claim anything. So what's the point. Perhaps you're system got overloaded with people wanting to watch trooping of the colour shame on you. By the way, now it's over everything is back on
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Ş̧̛̭̺͔͕̖͉̞̩͙͙̦̲͉̦͠t̛̜̼̲̬͖͙́u̕͞͏̥̪͇̼͙̮̺̣̣͕̹́ͅ
(@stucoates) reported
@virginmedia Trying to tell you that your customer has died and therefore will not need your services any more.
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Paul Bisland
(@PaulBisland) reported
@virginmedia I think I need to be a customer and sign in to contact, which I'm not. I'm just getting your customers emails, for 4 years. Which I reported over the phone twice in the past with no impact. I have my 2 boys and am off work I'd really rather write an email
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chaz
(@chaz9cowden) reported
@virginmedia Yes I have cancelled after wanting to resolve on numerous calls. Honestly the worst customer service I have ever experienced
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amanda
(@amanda11350524) reported
@virginmedia Would a manager from customer resolutions please contact me as my issue and complaint has not been resolved or escalated due to no call back or contact from yourselves.
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Alan Howell
(@Alan_Howell) reported
@virginmedia I had exactly the same problem using same sim on my previous phone in Italy 3 weeks ago.
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Matt Jackaman
(@MattJackaman) reported
@virginmedia my installation date is meant to be today however just been emailed saying its now the 20th. Not really acceptable as I work from home so need it done by Monday at 8am.. Not really a great start for a new customer.