Virgin Media outages and service status in Dunfermline, Scotland

Problems in the last 24 hours in Dunfermline, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunfermline, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Dunfermline, Scotland

The most recent Virgin Media outage reports came from the following cities: Edinburgh, Kirkcaldy, Dunfermline, Glenrothes, Cowdenbeath, Livingston, and Linlithgow.

City	Problem Type	Report Time
Edinburgh	Wi-fi	3 hours ago
Edinburgh	Wi-fi	17 hours ago
Kirkcaldy	Internet	18 hours ago
Edinburgh	E-mail	18 hours ago
Kirkcaldy	Internet	1 day ago
Kirkcaldy	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Dunfermline, Scotland

Latest outage, problems and issue reports in Dunfermline and nearby locations:

• 
  Philippa Wright (@philippawrightt) reported 2 minutes ago from Edinburgh, Scotland

  @virginmedia Sorry? Like my formal complaint - I’m unsure if you have read my tweet? I bought a box and returned the WiFi myself. Ombudsman time?

• 
  Lesley Neilan (@lesley_neilan) reported 5 minutes ago from Edinburgh, Scotland

  Hi @virginmedia I am trying unsuccessfully to contact you about my current contract. I don’t have WhatsApp and your online help link doesn’t help. My old fashioned ‘telephone’ call ended with ‘there was a fault’. Are there any humans around?

• 
  Jill Scorer (@JillScorer1) reported 7 minutes ago from Dalgety Bay, Scotland

  @lornagilmour_ @virginmedia @SkyUK How to make a complaint via phone. Call us on 150 from your Virgin Media landline or Virgin Mobile. Or 0345 454 1111* from any other phone. WONDER IF THIS WOULD WORK?

• 
  Degsy (@DegsyScott) reported 8 minutes ago from Grangemouth, Scotland

  Great… working from home and @virginmedia broadband goes down again. It’s become very erratic service in the last 12 months… what the hell as we paying premium prices for fast fibre if it can’t be reliable… with more price rises ahead

• 
  Effie Fenton (@effiefenton) reported 14 minutes ago from Edinburgh, Scotland

  @virginmedia With respect, that just takes you to a forum on your own website to tuck this away out of public view. I'll let you know here if I get any response. Emergency response phone lines should be treated as a priority by all telecoms companies.

• 
  Tullia (@thelifeoftul) reported 16 minutes ago from Edinburgh, Scotland

  @ScottM083 @virginmedia If that’s the case then Virgin need to communicate this to their customers as the lack of communication is doing more damage than the lack of wifi at this point! 🙈

• 
  trippfuller (@trippfuller) reported 19 minutes ago from Edinburgh, Scotland

  @virginmedia It's a bit offensive to send someone u cost significant income a link so they can get a fee bucks. If u just communicate sucking in advance those who count on service can arrange.

• 
  Alli (@Alli3Fifer) reported 26 minutes ago from Kirkcaldy, Scotland

  @virginmedia Spent another 75 mins on the phone & managed to get a technician out this afternoon.The technician confirmed it is a known fault with the hub 5 and knew without testing what the issue was. The fault has no fix and my vulnerable parents are still left without the phone service.

• 
  victoria carolina (@vcash78) reported 29 minutes ago from Edinburgh, Scotland

  @virginmedia Since yesterday afternoon. I was working so not entirely sure but approx 24 hours. £160 a month to be without even “free” channels. I am aware nothing is without fault but the poor customer service and lack of ability to locate/tell us what the issue is, is appalling.

• 
  James Smith 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇮🇹🇿🇦 (@SobukweScozia) reported 32 minutes ago from Edinburgh, Scotland

  @virginmedia I have now had no service - internet, tv, phone - for 24 hours. It’s impossible to speak with someone about this. There is only a vague automated message about a ‘complicated problem’. How can I get this fixed? What are you doing to address this?

• 
  Acky (@lexo6647) reported 33 minutes ago from Edinburgh, Scotland

  @virginmedia as it was tiresome and he can’t get through to anyone. The same problem I had today. He has his phone, broadband and tv with you. His mobile as well I reckon. Having spent a good bit time today going through all the stuff on the phone to eventually be hung up on is infuriating

• 
  Louise Hamilton (@louham74) reported 37 minutes ago from Grangemouth, Scotland

  @virginmedia I just phoned again and was told they cannot order for me. So close to just cancelling this shoddy service 🤬

• 
  victoria carolina (@vcash78) reported 39 minutes ago from Edinburgh, Scotland

  Trying to downgrade/cancel your @virginmedia is made harder than it ought to be! Perhaps of your customer service was better then I wouldn’t have made this request after all these years. Diabolical and shoddy! There was a time when I’d have only recommended them over competitors!

• 
  Danny mycock Portsmouth/fife (@Dannymycockgma1) reported 39 minutes ago from Lochgelly, Scotland

  @virginmedia is the biggest load of ****. 8 days with no service and still no one has come out to sort it. ******* useless *****. I hope mr Branson is happy the ******* prick

• 
  Alli (@Alli3Fifer) reported 44 minutes ago from Kirkcaldy, Scotland

  @virginmedia It will be interesting to know what ofcoms view is of virgin continuing to sell a service that has been known not to be working since at least Oct. Is it not an option to go back to a standard phone line rather than VOIP for vulnerable customers??

• 
  Patrick McCarthy (@PatMcCarthy37) reported 45 minutes ago from Edinburgh, Scotland

  @virginmedia Neither of these things have happened. The last person on the help desk that I spoke to denied that the account was associated with my VM account and did not want to talk to me. Nothing happens when the Help Desk can't sort it themselves Please deal with this.

• 
  Ged O’Hara 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@gedi29) reported 47 minutes ago from Edinburgh, Scotland

  @virginmedia any update on the uk wide broadband issues??

• 
  Ewan Walker (@e_red_squirrel) reported 47 minutes ago from Edinburgh, Scotland

  @virginmedia TiVo box down... No broadband or TV for the last hour in EH4. Called and your tests say there is nothing wrong but try resetting the box. 🤔 Done 3 times while waiting 50mins on your customer 'No' service answering my call! 😡

• 
  Patrick McCarthy (@PatMcCarthy37) reported 48 minutes ago from Edinburgh, Scotland

  @virginmedia What is going on with your email service? You don't recognise my password causing me to keep changing it and now you've locked me out and stopped me doing that. Awful service.

• 
  Nicholas Cross (@wfastronomer) reported 49 minutes ago from Edinburgh, Scotland

  @andrewducker I did have two rather stressful conversations with Virginmedia a couple of months back. In the first one they offered me a terrible offer and said it was the best and moving took ages. They did this in a slow way, always trying to divert the conversation. 1/

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jenny Barstow (@BarstowJenny) reported 9 minutes ago

  @virginmedia no service for 32 days appointments booked but for wrong issue, every time I go in chat I get different reasons but nothing comes of it. complaints resolved with no communication with me, all I get is we are dealing with it, to say I’m fuming is an understatement

• 
  A S (@AS04642849) reported 10 minutes ago

  @virginmedia twice today I've been waiting on the phone 30mins just to cancel my contract. This is taking the mick and still not through. Why can't I do this online?! I'll be telling my bank to cut my direct debit. Good luck taking me to small claims.

• 
  𝙱𝚊𝚢𝙹𝚊𝚢𝚉𝚞𝚜🥀 (@BayJayZus) reported 10 minutes ago

  @virginmedia @moonpeach212 And what an absolute joke your customer service has become! I can't believe I am paying for this sh¡t!

• 
  Sarah Poyntz (@sarah1986) reported 11 minutes ago

  @ryantegan @skytv We’ve just gone the other way, @virginmedia was not interested in keeping a customer of 10 years+, cost was literally going to double! We’ve switched to Sky but are ready to play flip flop between the 2 for the foreseeable as we know neither of them has any interest in loyalty!

• 
  Head ball boy (@Richardnash12) reported 15 minutes ago

  @virginmedia tv and Internet is down in BR2 9 area any idea when its fixed

• 
  Tom (Yogi) (@tummyevans) reported 18 minutes ago

  Good old virgin media decided to go down at 7:30 and pull me out the game so cheering the rest of the chums on tonight. We had a swift 3-0 win yesterday hopefully same again tonight 🍑

• 
  Yahya (@YxhyaLFC) reported 18 minutes ago

  Cheers @virginmedia Internet been down for hours with no fix even tho sent a text to say it has

• 
  Paddy Sweeney (@PaddySw99745534) reported 20 minutes ago

  @virginmedia @pholmes38 Repeatedly sent messages/emails explaining the issues. You don’t appear to know what you are doing. Awful customer service. Paddy Sweeney

• 
  Richard D G Cox (rcox.bsky.social) (@RDG_C) reported 21 minutes ago

  Hello @virginmedia might you please have your legal department confirm their address for service of documents such as, for example, formal “letters before action”? It would of course have been preferable if the question had not had to be asked, but … we are where we are.

• 
  H47LE7🐏🍺☀️ (@hayley1884) reported 22 minutes ago

  @virginmedia Yes I have: it says estimated fix time 5.08 which is brilliant as I’m supposed to be working from home!!