Virgin Media outages and service status in Dunfermline, Scotland

Problems in the last 24 hours in Dunfermline, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunfermline, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Dunfermline, Scotland

The most recent Virgin Media outage reports came from the following cities: Edinburgh, Cowdenbeath, Kirkcaldy, Livingston, Glenrothes, Linlithgow, Tillicoultry, Rosyth, Dunfermline, and Queensferry.

City	Problem Type	Report Time
Edinburgh	Wi-fi	15 hours ago
Edinburgh	Wi-fi	3 days ago
Edinburgh	Wi-fi	4 days ago
Edinburgh	Internet	5 days ago
Edinburgh	Internet	5 days ago
Edinburgh	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Dunfermline, Scotland

Latest outage, problems and issue reports in Dunfermline and nearby locations:

• 
  Acky (@lexo6647) reported 3 minutes ago from Edinburgh, Scotland

  @virginmedia the problem is now being dealt with and will need repair. Thanks for the help again although it shouldn’t be so difficult. Pensioners don’t have the knowledge to do what I had to do for my dad

• 
  Acky (@lexo6647) reported 4 minutes ago from Edinburgh, Scotland

  @virginmedia We have tried to problem solve ourselves and need help. A replacement box or an engineer, not a link to a forum. Do you have a link to a customer complaints department? Maybe I will get somewhere with them.

• 
  Effie Fenton (@effiefenton) reported 5 minutes ago from Edinburgh, Scotland

  @virginmedia With respect, that just takes you to a forum on your own website to tuck this away out of public view. I'll let you know here if I get any response. Emergency response phone lines should be treated as a priority by all telecoms companies.

• 
  Patrick McCarthy (@PatMcCarthy37) reported 6 minutes ago from Edinburgh, Scotland

  @AndyHarrison123 @virginmedia Help desk pretty much admitted it. Said suspicious activity. No doubt me constantly changing my password. Suggested fix within 5-days. Said they would email me when done!!!! First noticed it about a week ago. Galling when you get the followup marketing text.

• 
  Nicola❤️🏳️‍🌈❤️ (@pixiecat5) reported 8 minutes ago from Cowdenbeath, Scotland

  @virginmedia no internet for 4 days now. Outage reported Fri. No updates other than the resolution date moving every day. No text updates as promised. @FifeCouncil you have cut the cable whilst replacing Streetlighting. Contact me please. I cannot work hence can't earn anything

• 
  seldomseenkid (@seldomseenkid) reported 8 minutes ago from Edinburgh, Scotland

  @vmbusiness @virginmedia @virginmedianews Why is your service so unreliable? Are we expected to pay for a service that doesn’t work?

• 
  Peter Tuffy (@bigtoodle) reported 14 minutes ago from Edinburgh, Scotland

  @virginmedia The phone is not working and your engineer was arranged to call today between 1.00 and 6.00pm needless to say he did not arrive or give me a call to arrange another day.

• 
  Roddy Elliott (@galleonskip) reported 21 minutes ago from Edinburgh, Scotland

  @virginmedia Got a message after power outage in Edinburgh yesterday that Virgin Services had been restored - internet is okay but ‘phone line off. Is this a known issue, EH16

• 
  Stephen Honeyman (@sh0110b8995) reported 25 minutes ago from Kirkcaldy, Scotland

  @virginmedia hello I'm trying to sort out my new upgrade as I have problems with it. The customer service is closed when can I get help?

• 
  Evelyn Love-Gajardo (@gajarlove) reported 26 minutes ago from Edinburgh, Scotland

  @virginmedia It's not showing up and it's now been down since first thing yesterday. They are elderly and need their landline to be working. Is there a way to speak to someone if it's not fixed by 4?

• 
  Lesley Neilan (@lesley_neilan) reported 27 minutes ago from Edinburgh, Scotland

  Hi @virginmedia I am trying unsuccessfully to contact you about my current contract. I don’t have WhatsApp and your online help link doesn’t help. My old fashioned ‘telephone’ call ended with ‘there was a fault’. Are there any humans around?

• 
  Acky (@lexo6647) reported 29 minutes ago from Edinburgh, Scotland

  @virginmedia been trying to get through to you. Finally got through to try and speak to a customer service and was cut off immediately when transferred from automated service to an actual person. Trying to sort out my 80 year old dads tv service. Awful service

• 
  Peter Tuffy (@bigtoodle) reported 30 minutes ago from Edinburgh, Scotland

  @virginmedia more problems with Virgin, their internet and phone service in EH 14 has had problems for two weeks, no refund for the loss of service though. I was cut off today after their call handler could not answer the simplest of questions on an overcharged bill.

• 
  Philippa Wright (@philippawrightt) reported 30 minutes ago from Edinburgh, Scotland

  @virginmedia Read my tweet. I have been sent a “resolution” already. Which advised to return the box/speak to online chat if further issues. As I have pointed out multiple times I have already returned the box. This is absolutely infuriating at this point.

• 
  Kyle (@KSC_319) reported 38 minutes ago from Edinburgh, Scotland

  Virgin media are the worst company in the universe to deal with

• 
  trippfuller (@trippfuller) reported 40 minutes ago from Edinburgh, Scotland

  @virginmedia It's a bit offensive to send someone u cost significant income a link so they can get a fee bucks. If u just communicate sucking in advance those who count on service can arrange.

• 
  Lord Galoot (@pumphysaysNO) reported 54 minutes ago from Broxburn, Scotland

  @virginmedia i havent had tv for 5 days now, technician was meant to call yesterday or 8am this morning, no call, any chance of getting a service i pay for

• 
  Degsy (@DegsyScott) reported 58 minutes ago from Grangemouth, Scotland

  Great… working from home and @virginmedia broadband goes down again. It’s become very erratic service in the last 12 months… what the hell as we paying premium prices for fast fibre if it can’t be reliable… with more price rises ahead

• 
  victoria carolina (@vcash78) reported 59 minutes ago from Edinburgh, Scotland

  @virginmedia Since yesterday afternoon. I was working so not entirely sure but approx 24 hours. £160 a month to be without even “free” channels. I am aware nothing is without fault but the poor customer service and lack of ability to locate/tell us what the issue is, is appalling.

• 
  Philippa Wright (@philippawrightt) reported 60 minutes ago from Edinburgh, Scotland

  @virginmedia do you actually read formal complaints or are they just automated responses too?! For the second time the response does not answer the complaint at all?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  A.Brown (@_DundeePerfect_) reported 3 minutes ago

  @robhinds @virginmedia I have never been told I need anything other than broadband.... even if do decide to have a home phone that now plugs right in to the router.

• 
  🇬🇧🔥 FIRE is awesome 😎 (@GrahamCompton) reported 5 minutes ago

  @CompoundingISA @MartinSLewis @ao Such short sighted customer service experience. I's like dealing with Virgin Media 10 years ago. I had to tell them 2-3 times that yes, I really did want to cancel. Thankfully, I was only on hold for a few minutes.

• 
  🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿Big Bad Wolf🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@BigBadWolf137) reported 6 minutes ago

  @trapdoor456 @virginmedia I tried, after 3 months of bullshit, it was brought into my house behind my fryer as this was and i quote ' the only place it can go' They may have sorted themselves out by now but I have heard mixed reviews so make sure to have the option to cancel

• 
  Dan (@dannog_8) reported 6 minutes ago

  Remind me again why I pay Virgin Media monthly for a service that works whenever it feels like it?

• 
  Wolf of X (@WolfofX) reported 13 minutes ago

  In 2003, Stan Beaton lost his wife, Ruby, to stomach cancer. Before she passed away, she had recorded the voicemail greeting for their home telephone. It was an ordinary message to anyone else, but to Stan it became the last recording of her voice. For more than a decade, he kept that voicemail safe. He even stayed with the same phone company because he feared changing providers might erase it. Whenever he missed Ruby, he would call his own home just to hear her say, "Sorry, at the moment, Stan and Ruby are not available..." For him, those few seconds were enough to bring her close again. Then, in December 2014, a network upgrade accidentally deleted the recording. Stan was heartbroken. He later said it felt like losing his wife all over again. Believing there was nothing left to lose, he contacted Virgin Media and asked if there was any way to recover it. What followed was something no one expected. Eleven telecommunications engineers spent three days searching through backup systems for a single deleted audio file. They described it as looking for a needle in a haystack, but they refused to give up. They found it. Instead of simply returning the recording, BBC Radio Leeds arranged a surprise during an interview with Stan. As Ruby's familiar voice filled the room once again, he broke down in tears. "That's her. Wonderful. Wonderful." The company later gave Stan permanent copies of the recording on a CD so he would never have to fear losing it again. It wasn't just a recovered voicemail. It was the return of the last words he could still hear from the woman he loved, a voice that had waited silently for years until someone cared enough to bring it back.

• 
  ¯\_(ツ)_/¯ (@WraggyTheGamer) reported 18 minutes ago

  @virginmedia reliability has dramatically dropped recently. In the 8 years of being with them we have never had any outages at all, However, the last 3 month, it's pretty much going down every single day I think I need to look at other internet providers

• 
  Jim Bauld (@jimbauld) reported 19 minutes ago

  @virginmedia At £16 for a rental it shouldn’t even be a question … never mind “understanding” and “appreciating” …. Get it sorted 😡

• 
  fox  (@FoxRunTime) reported 20 minutes ago

  @voidsrus4 @shellby636 @virginmedia had an outage the entire week the Cerbera Speed 12 was available and I couldn't get my own, had to buy used like a chump

• 
  Jan (@geminicat7) reported 26 minutes ago

  🛜 I’m safely back from the dentist’s 😷 (only a 6 monthly check-up and all was well) but now our internet is down and not likely to be resolved until 17:30! @virginmedia 👋 I can’t afford to use up all my mobile data chatting on social media so I’ll see you when if it’s sorted!

• 
  David Howard (@Geordie_Radgie) reported 26 minutes ago

  @MoneySavingExp I'm in favour of more control (virgin media constantly stiffing me...), but define "inflation". You also need to factor in how the costs - for the specific business and product - are increasing. It would help if govt. didn't keep finding new ways of driving costs up, also.