Virgin Media Outage Report in Dunfermline, Fife, Scotland
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The latest reports from users having issues in Dunfermline come from postal codes KY11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dunfermline, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunfermline and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Dunfermline, Fife, Scotland
The most recent Virgin Media outage reports came from the following cities: Livingston, Edinburgh, Dunfermline, Kirkcaldy, Glenrothes and Grangemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Livingston |
Internet | |
| Edinburgh |
Wi-fi | |
| Dunfermline |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Dunfermline, Scotland
Latest outage, problems and issue reports in Dunfermline and nearby locations:
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Fiona Morrison
(@fionalmorrison) reported
from
Glenrothes, Scotland
@ThirdSectorLab @virginmedia I had a similar frustrating experience with Virgin Media a couple of weeks ago. I was on a loop of nonsense via text messages for over a week. I resorted to calling again and selecting the option “thinking of leaving”, 10 mins later - problem solved. Terrible customer service.
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Dan Fowley
(@fowley_dan) reported
from
Edinburgh, Scotland
@virginmedia trying to cancel my services as moving soon, get transferred the the moving team and you hand up on me! Phoned 3 more times and the same thing! Not phoning again, you can private message me for my details to the account to cancel
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RJ Bayley, home studio voice artist 🎙️
(@RJBayley) reported
from
Edinburgh, Scotland
@virginmedia hi do you have some way to chat with a customer service advisor instead of sitting on hold on the phone? Thank you
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Ewan A. Walker
(@ewalker287) reported
from
Edinburgh, Scotland
The WiFi in this house is so bad. A full five minutes to load a single webpage 😭 thanks virgin media, about as useful as a chocolate kettle.
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Stephen Debon
(@sdebon) reported
from
Edinburgh, Scotland
@virginmedia I can't say for sure because never use the wired
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Raza
(@hassanrh) reported
from
Edinburgh, Scotland
@virginmedia Hi- yes, just had a truly awful call so I raised a complaint, reference is C2312202125. Looks like a few more days of suffering with an unreliable internet system, with devices sometimes working other times not working.
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David N. Anderson
(@dnanderson) reported
from
Edinburgh, Scotland
@davidd_sh @virginmedia I've been trying to cancel for MONTHS. Nothing works, not even writing to head office.
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Paul Heron
(@APaulHeron) reported
from
Edinburgh, Scotland
@virginmedia I’ve got an engineer visit booked for Saturday as that’s all your website would let me do but it seems more likely it’s a network issue as the internet is fine between 9pm and 11am every day. It’s up and down the rest of the time. EH5 area.
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Mandy forrest
(@mandukes) reported
from
Edinburgh, Scotland
@virginmedia WiFi keeps dropping out every min or so. Doing my head in. Is there a issue in Eh12 8ah. Please sort it out thanks
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Stephen Debon
(@sdebon) reported
from
Edinburgh, Scotland
@lillyt72 @virginmedia Lilly, sorry to hear you still have problems. Was probably one of the last customer on the phone last night & was 1st to be visited today at 8am. The tech changed the hub, did some things in the hub, don't think the speed is any better but haven't noticed any drop today (yet)
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Stephen Debon
(@sdebon) reported
from
Edinburgh, Scotland
@lillyt72 @virginmedia Pure joke of a company! Call 1 today:45mn disconnected Call 2 today:40mn disconnected Call 3 now:21mn so far no answer Recorded messages telling you to go online, you go online and it's telling you to call. 🤬 What's the point of the social media account if you can't help?
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Jane Wilson
(@janewilson_1812) reported
from
Edinburgh, Scotland
@virginmedia lovely engineer today fixed everything. Your customer service had removed the wrong box and I’m now the proud owner of new V6 which actually plays Netflix! Took three weeks of my life but hey ho!
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Stephen Debon
(@sdebon) reported
from
Edinburgh, Scotland
@lillyt72 @virginmedia Seems a LOT of people are experiencing the drops for whatever reasons!! Just checked my last bill! £140 for what service??? No answer, poor Internet! Etc No wonder why @richardbranson is a billionaire who doesn't give it $h!t 🤬🤬
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Scott Coltherd
(@scott_coltherd) reported
from
Edinburgh, Scotland
@virginmedia You are trying to say if I had of picked the standard option I wouldn’t of had any problems. Virgin media is a joke these days. phone calls every day to try and upgrade my package even tho I tell them to stop calling. Moving house soon but will get sky after 10 years with virgin.
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Amber Hammond
(@ambermhammond) reported
from
Edinburgh, Scotland
Bored of being fobbed off @bt_uk @OpenreachHelp No WiFi since December 18th, consistently promised fix dates and still no resolve. Escalated again today, no one will contact us till next week - promed today it would be fixed. If you're in Edinburgh just go with @virginmedia 😩
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George
(@olsoweir) reported
from
Edinburgh, Scotland
@virginmedia trying to give you guys money setting up a new broadband connection and the rep hangs up after being on the phone for 30 mins, doesn’t call back. How am I supposed to sign up with you now? Soooo poor.
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Jane Wilson
(@janewilson_1812) reported
from
Edinburgh, Scotland
@virginmedia Believe me I’ve been with you for 23 years and I have tried everything. I eventually already have an engineer coming tomorrow for a different problem was just not wanting another night with just channel 4!
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Audrey Clark
(@Auds_Clark) reported
from
Bo’ness, Scotland
@virginmedia I have no internet. And your ‘help’ line says you’re closed due to Covid. So how do I resolve my issues??
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Scott Coltherd
(@scott_coltherd) reported
from
Edinburgh, Scotland
@virginmedia It was bad all the way through the undercard. It was not acceptable to charge for the bad picture. You are due a lot of people a refund.
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Stephen Debon
(@sdebon) reported
from
Edinburgh, Scotland
@lillyt72 @virginmedia Partial Results after 1h20mn! Guy said he can see I've been issues for a while now! Tech coming tomorrow morning between 7am and 12pm. And I'm also getting the WiFi boosters for free....
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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feebzz
(@ffeebzz) reported
the past few weeks my @virginmedia internet has been really bad🙈 what’s going on??😭
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Geran
(@Gar1onriva) reported
Already having grief because Virgin Media are demanding I pay late fees on a bill that only exists because their customer service is too impenetrable to actually cancel when I wanted to. Now they're repeatedly calling me to ask information I KNOW FOR A FACT IS ON MY FILE.
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Ella Richardson
(@EllaRic25687258) reported
@virginmedia continuous internet problems and absolutely no help or communication, we pay for a fast service yet it’s taking a few minutes to load a google search. I am continuously told there are ongoing problems in my area but nothing is being done
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Geran
(@Gar1onriva) reported
After Virgin Media's customer service failed me over the phone and WhatsApp, I sent a letter informing them I was cancelling. Last week I got a phone call asking why. I asked if they got my letter. Yes, they did. That says why. They didn't read the letter.
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Nick White
(@nhwhite1) reported
@virginmedia How will discussing it further help. The broadband service has been dreadful. This week it is continually dropping. I don't want to discuss it, I want to get what I pay for. It's off again.
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Audioistic
(@Audioistic) reported
@virginmedia @netflix .. sort out your billing issue and stop ripping off customers with false billing twice for one account.. #Netflix #VirginMedia
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Ella Richardson
(@EllaRic25687258) reported
@virginmedia just really really slow and cuts out often, last correspondence we had was there was ongoing problems that are being fixed but it’s kind of been left by you
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Pradeep Singh
(@pradeepsb82) reported
@virginmedia Fiber wire installation is done week ago and I am waiting for router installation. Can you please help me. I work from home. Previous installation date was already delayed by 17 days.
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Martyn Page
(@dcfc1968) reported
Virgin media, worst customer service in history – moved from residential to business, sent a bill for closing my residential account £70+ (which I did not do) Advised to speak to Virgin business to get compensation for actually staying with them. @LutzSchueler sort it out
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David Marsden
(@DMrsdn) reported
@virginmedia I’d love to forward the garbled inaudible voicemail your customer service team left… If there’s any interest in fixing this mess, you can send me a DM