Virgin Media

Virgin Media Outage Report in Dunfermline, Fife, Scotland

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Dunfermline come from postal codes KY12 and KY11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Dunfermline, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunfermline and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Dunfermline, Fife, Scotland 04/01/2026 05:35

April 01: Problems at Virgin Media

Virgin Media is having issues since 04:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Dunfermline, Fife, Scotland

The most recent Virgin Media outage reports came from the following cities: Livingston, Edinburgh, Kirkcaldy, Dunfermline, Grangemouth, Glenrothes, Bathgate and Rosyth.

Loading map, please wait...
City Problem Type Report Time
United KingdomLivingston Wi-fi
United KingdomEdinburgh Total Blackout
United KingdomEdinburgh Wi-fi
United KingdomEdinburgh Internet
United KingdomLivingston Wi-fi
United KingdomEdinburgh TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Dunfermline, Scotland

Latest outage, problems and issue reports in Dunfermline and nearby locations:

  • LMEvans95 Lloyd Evans (@LMEvans95) reported from Edinburgh, Scotland

    @virginmedia trying to reschedule a QuickStart delivery but having no joy so far, can you help please?

  • GailVEynon Gail Richardson (@GailVEynon) reported from Edinburgh, Scotland

    @virginmedia We can still phone up within 28 days apparently. Part of the issue was we couldn’t escalate the original call to a manager which is ridiculous. What’s the point of phoning again? It seems the only option available is to stop being a customer as soon as the contract is done.

  • GailVEynon Gail Richardson (@GailVEynon) reported from Edinburgh, Scotland

    @virginmedia Thanks - however under “if you don’t feel your complaint has been resolved” this again refers to speaking to a manager and if one isn’t available they will call you back. We were told it was not possible for managers to make outgoing calls! Which is correct?

  • severin_bruhat Séverin bruhat (@severin_bruhat) reported from Edinburgh, Scotland

    @virginmedia I just managed to get a voicemail telling me there was an issue and that I needed to restart, which I did. I didn’t manage to talk to someone

  • NickBreakerNCO NickBreaker (@NickBreakerNCO) reported from Edinburgh, Scotland

    @virginmedia @virginmedia perfect timing for this ad coming up on my TL. My coverage in Edinburgh has been shocking recently. Sat 2 metres from the box & unstable zoom connections all day. Loyal customer needs assistance!

  • kitmeh Kit Donaldson (@kitmeh) reported from Edinburgh, Scotland

    And my interwebs are down again. Been happening a lot since I nearly left last week. No known faults in area. Anyone else struggling in North Edinburgh? I think @virginmedia are punishing me. 🤔

  • JulieMcIntosh1 Julie McIntosh (@JulieMcIntosh1) reported from Glenrothes, Scotland

    @virginmedia Yeah, see if you were worried about customer service you would find out what has happened and someone would call me with details. But no, I have to call, get through your monstrous IVR and sit on hold being told you’re very busy. I wonder why.......

  • JulieMcIntosh1 Julie McIntosh (@JulieMcIntosh1) reported from Glenrothes, Scotland

    Is there anything more irritating than the @virginmedia chat bot! Being asked if I want to hold on chat every 30 seconds. Actually feels like it’s deliberate so the customer disconnects! #poorcustomerservice

  • LMEvans95 Lloyd Evans (@LMEvans95) reported from Edinburgh, Scotland

    @virginmedia hello folks, I do now have a minor issue - my new Hub 3.0 has a flashing green power light and solid green WiFi light, this has been the case for a few hours now despite being told (in a text message) I had received a signal and all wires are firmly connected?

  • LeighAnneBaker7 Leigh-Anne Baker (@LeighAnneBaker7) reported from Edinburgh, Scotland

    @virginmedia the service is really awful. Been told I’ve been upgraded but connection keeps dropping out and I can’t get anyone to speak too!

  • kitmeh Kit Donaldson (@kitmeh) reported from Edinburgh, Scotland

    @virginmedia Tried to but hilariously the site said it was down. I phoned up and got a lovely person who managed to do something which initially fixed it worse but now it's all shiny again. 🤞🏼

  • GailVEynon Gail Richardson (@GailVEynon) reported from Edinburgh, Scotland

    @virginmedia We’ve done this. We just want to speak to someone with some authority who can fix this ridiculous situation without conning money out of us.

  • nrhawkes Nick Hawkes (@nrhawkes) reported from Edinburgh, Scotland

    @virginmedia we’ve had three days of intermittent service in EH3 from 11:30 am. Any explanation / help would be greatly appreciated. I’m starting to get sick of taking meetings from my car...

  • terence_orr Terence Orr (@terence_orr) reported from Edinburgh, Scotland

    @virginmedia complaint C-130221789 filed. Shame you cannot be contacted by phone or online to resolve simple technical issue.

  • GailVEynon Gail Richardson (@GailVEynon) reported from Edinburgh, Scotland

    Hey @virginmedia - we are not at all satisfied at the resolution from the complaints procedure and we will 100% not be renewing our contract with you. Shame you couldn’t do the right thing to resolve this issue - it would have resulted in a better long term outcome for you.

  • GailVEynon Gail Richardson (@GailVEynon) reported from Edinburgh, Scotland

    @virginmedia So we can’t easily escalate to a manager the way you first implied? We will raise a complaint which will now include the fact that customer service is inadequate while you work from home. This stress is not helpful while I am pregnant - this should have been easy to resolve

  • terence_orr Terence Orr (@terence_orr) reported from Edinburgh, Scotland

    @virginmedia hmm replying to newer tweets but not mine.... I guess only option now is to file a complaint.

  • Haggiskings Haggisking💙 (@Haggiskings) reported from Brightons, Scotland

    @virginmedia Hi, is it normal for an agent to call to fix internet problems?I pressurised him on his lack of security, he said do you want good service or to cancel?Then hung up?It’s impossible to communicate with you as a corporate organisation so I’m hoping you tweet?

  • AndrewWedge A Wedge 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙🇪🇺 (@AndrewWedge) reported from Dunfermline, Scotland

    @virginmedia I have been calling premium numbers for weeks to speak to people. Only one seemed to help but she was from a UK office and said she would call me back. I am still waiting over a week later for anyone to be in touch with me!

  • SeanKeltie Sean Keltie (@SeanKeltie) reported from Edinburgh, Scotland

    @virginmedia I’ve spent 1.5hrs on the phone about my slow speeds, virgin rep told me to reset my hub, lost full internet then hung up. Appalling

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ZaraKarim8 𝓩𝓪𝓻𝓪 𝓚𝓪𝓻𝓲𝓶 (@ZaraKarim8) reported

    @virginmedia I beg you fix your wifi because ion wanna use my data on Microsoft teams :/😑

  • dizzyhels Helen (@dizzyhels) reported

    @virginmedia Not good enough! You have that many issues your own phone lines can’t even cope! Terrible service!

  • ajcumbo Andy Cumbo (@ajcumbo) reported

    @virginmedia Still not really offering me a deal that makes me want to stay with you. Been a customer since 1994, such a shame there is no deal to retain loyal customers

  • Jon83483669 Jon (@Jon83483669) reported

    @virginmedia @richardbranson How can virgin media justify increasing prices, just as they always do, when everyone is struggling with the fallout of covid and job/economy instability? If I sign up as a new customer my package is half the price. Disgusting

  • GarethSEO Gareth Goddard (@GarethSEO) reported

    @virginmedia I can't get through to customer services using the number, it just gives me the network busy tone. I can't even get in a queue. Theres also no way to use the online chat at the moment? How can i change my contract in time if i can't even speak to anyone

  • shizoor Richard Ferris (@shizoor) reported

    @virginmedia Yes. It gives me the option to turn it off then says it's already turned off. I've tried off 2 machines to rule out a caching / browser issue.

  • olicastle Oliver (@olicastle) reported

    @virginmedia Yep. No issues.

  • Kazzaa_24 Karen (@Kazzaa_24) reported

    Hi @virginmedia are your phone lines down as my mum can't get through? She had virgin installed yesterday, the guy apparently plugged the router in and left, didn't test that it was connecting & she still has no internet. Rebooted several time but still nothing. She is area 20

  • Lardyner Alex (@Lardyner) reported

    @ASBQueen999 I raised and issue with virgin media on Twitter, had a very convincing but fake DM from a scanner posing in VM Twitter account

  • Gareth___Jones Gareth Jones (@Gareth___Jones) reported

    Hey @virginmedia I’d like to cancel my account but your lines are always down. Pls advise