Virgin Media Outage Report in Dunfermline, Fife, Scotland
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The latest reports from users having issues in Dunfermline come from postal codes KY12 and KY11 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Dunfermline, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunfermline, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (55%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Dunfermline, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh, Kirkcaldy, Livingston, Dunfermline, Grangemouth, Glenrothes, and Bathgate.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh
|
Internet | 11 hours ago |
|
Kirkcaldy
|
TV | 1 day ago |
|
Kirkcaldy
|
TV | 4 days ago |
|
Edinburgh
|
TV | 4 days ago |
|
Livingston
|
TV | 5 days ago |
|
Edinburgh
|
Internet | 5 days ago |
Community Discussion
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Virgin Media Issues Reports Near Dunfermline, Scotland
Latest outage, problems and issue reports in Dunfermline and nearby locations:
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Audrey Clark (@Auds_Clark) reported from Bo’ness, Scotland@virginmedia I have no internet. And your ‘help’ line says you’re closed due to Covid. So how do I resolve my issues??
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Dan Fowley (@fowley_dan) reported from Edinburgh, Scotland@virginmedia trying to cancel my services as moving soon, get transferred the the moving team and you hand up on me! Phoned 3 more times and the same thing! Not phoning again, you can private message me for my details to the account to cancel
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Stephen Debon (@sdebon) reported from Edinburgh, Scotland@lillyt72 @virginmedia Partial Results after 1h20mn! Guy said he can see I've been issues for a while now! Tech coming tomorrow morning between 7am and 12pm. And I'm also getting the WiFi boosters for free....
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Jane Wilson (@janewilson_1812) reported from Edinburgh, Scotland@virginmedia Believe me I’ve been with you for 23 years and I have tried everything. I eventually already have an engineer coming tomorrow for a different problem was just not wanting another night with just channel 4!
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Stephen Debon (@sdebon) reported from Edinburgh, Scotland@lillyt72 @virginmedia Pure joke of a company! Call 1 today:45mn disconnected Call 2 today:40mn disconnected Call 3 now:21mn so far no answer Recorded messages telling you to go online, you go online and it's telling you to call. 🤬 What's the point of the social media account if you can't help?
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George (@olsoweir) reported from Edinburgh, Scotland@virginmedia trying to give you guys money setting up a new broadband connection and the rep hangs up after being on the phone for 30 mins, doesn’t call back. How am I supposed to sign up with you now? Soooo poor.
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Scott Coltherd (@scott_coltherd) reported from Edinburgh, Scotland@virginmedia You are trying to say if I had of picked the standard option I wouldn’t of had any problems. Virgin media is a joke these days. phone calls every day to try and upgrade my package even tho I tell them to stop calling. Moving house soon but will get sky after 10 years with virgin.
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Fiona Morrison (@fionalmorrison) reported from Glenrothes, Scotland@ThirdSectorLab @virginmedia I had a similar frustrating experience with Virgin Media a couple of weeks ago. I was on a loop of nonsense via text messages for over a week. I resorted to calling again and selecting the option “thinking of leaving”, 10 mins later - problem solved. Terrible customer service.
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Paul Heron (@APaulHeron) reported from Edinburgh, Scotland@virginmedia I’ve got an engineer visit booked for Saturday as that’s all your website would let me do but it seems more likely it’s a network issue as the internet is fine between 9pm and 11am every day. It’s up and down the rest of the time. EH5 area.
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RJ Bayley, home studio voice artist 🎙️ (@RJBayley) reported from Edinburgh, Scotland@virginmedia hi do you have some way to chat with a customer service advisor instead of sitting on hold on the phone? Thank you
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David N. Anderson (@dnanderson) reported from Edinburgh, Scotland@davidd_sh @virginmedia I've been trying to cancel for MONTHS. Nothing works, not even writing to head office.
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Scott Coltherd (@scott_coltherd) reported from Edinburgh, Scotland@virginmedia It was bad all the way through the undercard. It was not acceptable to charge for the bad picture. You are due a lot of people a refund.
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Stephen Debon (@sdebon) reported from Edinburgh, Scotland@lillyt72 @virginmedia Lilly, sorry to hear you still have problems. Was probably one of the last customer on the phone last night & was 1st to be visited today at 8am. The tech changed the hub, did some things in the hub, don't think the speed is any better but haven't noticed any drop today (yet)
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Raza (@hassanrh) reported from Edinburgh, Scotland@virginmedia Hi- yes, just had a truly awful call so I raised a complaint, reference is C2312202125. Looks like a few more days of suffering with an unreliable internet system, with devices sometimes working other times not working.
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Ewan A. Walker (@ewalker287) reported from Edinburgh, ScotlandThe WiFi in this house is so bad. A full five minutes to load a single webpage 😭 thanks virgin media, about as useful as a chocolate kettle.
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Amber Hammond (@ambermhammond) reported from Edinburgh, ScotlandBored of being fobbed off @bt_uk @OpenreachHelp No WiFi since December 18th, consistently promised fix dates and still no resolve. Escalated again today, no one will contact us till next week - promed today it would be fixed. If you're in Edinburgh just go with @virginmedia 😩
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Jane Wilson (@janewilson_1812) reported from Edinburgh, Scotland@virginmedia lovely engineer today fixed everything. Your customer service had removed the wrong box and I’m now the proud owner of new V6 which actually plays Netflix! Took three weeks of my life but hey ho!
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Stephen Debon (@sdebon) reported from Edinburgh, Scotland@virginmedia I can't say for sure because never use the wired
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Mandy forrest (@mandukes) reported from Edinburgh, Scotland@virginmedia WiFi keeps dropping out every min or so. Doing my head in. Is there a issue in Eh12 8ah. Please sort it out thanks
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Stephen Debon (@sdebon) reported from Edinburgh, Scotland@lillyt72 @virginmedia Seems a LOT of people are experiencing the drops for whatever reasons!! Just checked my last bill! £140 for what service??? No answer, poor Internet! Etc No wonder why @richardbranson is a billionaire who doesn't give it $h!t 🤬🤬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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jules (@julesefc) reported@virginmedia I rang that number and was on hold then passed around for over an hour #dreadful #poor #stressed
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Cathy Dabrowski (@cathydab) reported@virginmedia trying to resolve issue with my elderly parents phone line all day - just spoken to yet another person who had the temerity to ask if they lived in a forest as they have no mobile phone signal as an alternative to the fixed phone line & then put phone down on us?
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Suzanne (@SooZCreamcheese) reported@virginmedia I was told that there were improvement works in my area, which would be completed mid-Feb. Our internet is up and down like a yo-yo. Any date you can give me when the situation will improve?
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Michael Quinn (@MichaelQ316) reported@virginmedia sick fed up that every single night for the last 2 weeks between half 8 and half 9 any streaming I am doing is constantly buffering. At £42 a ******* month I expect better than this ****!
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Claire Wilson (@choc1982) reported@virginmedia your service is a joke. Can't get through on the phone inless I stay on hold for over an hour. I got on live chat at 19:11. I start chat at 19:24. It took 50 minutes to even get past security checks they took so long. At 2023 I get put onto retentions team........
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Mrs. Robin Koch (@FrockDestroyed) reported@virginmedia your wifi service is increasingly shambolic. And you have the cheek to send an email saying you’ve just upgraded my connection?? Switching to @SkyUK unless you sort it out sharpish. I’m not paying hundreds of pounds a month for this.
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Glen Dickson (@Driftinuphill) reportedVirgin Media using Covid as excuse to maximize profits. Long waiting times common, less staff on no doubt. As if their customer service advisors in some 3rd world country are going to teleport into your lounge. Go online is the mantra. If your box is kaput online doesn't help!
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Indigo Blue (@Lottiedoes) reported@JanKay_ @virginmedia I had VM .. moved one street away in London .. 3 wks to reconnect and then instead of transferring number connected me to some lady in Wales 🙄🙄 At one point I sat on my bed and cried in frustration.. literally!! Never again
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Wilbo (@TheRealWilbo) reported@virginmedia I have added my issue to your support website, this was done several weeks ago now, it seems no one has even looked at it. I have now reported it by phone after waiting for over 1 hour.
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A Brown (@Ash_spurs) reported@clarefiona22 @virginmedia @Ofcom No, not resolved. I'm fuming with them lying to me 4 times promising a call back to book an engineer and never calling back. The customer treatment is disgusting and yet they take your money quick enough.