Virgin Media Outage Report in Dunfermline, Fife, Scotland
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The latest reports from users having issues in Dunfermline come from postal codes KY11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dunfermline, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunfermline and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Dunfermline, Fife, Scotland
The most recent Virgin Media outage reports came from the following cities: Glenrothes, Edinburgh, Kirkcaldy, Dunfermline, Livingston, Bathgate, Lochgelly and Kelty.
| City | Problem Type | Report Time |
|---|---|---|
 Glenrothes |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
Wi-fi | |
| Edinburgh |
TV | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Dunfermline, Scotland
Latest outage, problems and issue reports in Dunfermline and nearby locations:
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@virginmedia About 14 days ago I kept being asked to reset my password. On the 3rd or 4th occasion I was locked out. The first Help Desk person said 'suspicious activity' and escalated the problem. The second person said that the address was not associated with the primary account holder 1/2
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Mark Taylor
(@marktaylor73) reported
from
Bathgate, Scotland
@virginmedia twice now appointment for line pull has been scheduled and twice now there’s been no engineer. Move of service to new house required , now being told 10th November, not acceptable.
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Alli
(@Alli3Fifer) reported
from
Kirkcaldy, Scotland
@virginmedia It will be interesting to know what ofcoms view is of virgin continuing to sell a service that has been known not to be working since at least Oct. Is it not an option to go back to a standard phone line rather than VOIP for vulnerable customers??
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Nicola❤️🏳️🌈❤️
(@pixiecat5) reported
from
Cowdenbeath, Scotland
@virginmedia no internet for 4 days now. Outage reported Fri. No updates other than the resolution date moving every day. No text updates as promised. @FifeCouncil you have cut the cable whilst replacing Streetlighting. Contact me please. I cannot work hence can't earn anything
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Laura Barbour
(@dreamingisfree) reported
from
Bo’ness, Scotland
service agent who tells me an appointment is scheduled for the 15th November. Shall I laugh or scream? 7 weeks with no WiFi? @virginmedia (2)
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@virginmedia I have still not heard from you other than to be told that the email account I can no longer access, is not associated with the account we've had with you for 25 years. Am I supposed to just accept this? How do I escalate a complaint?
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Paul Collier
(@welshref) reported
from
Edinburgh, Scotland
@virginmedia how the hell do I get any sense from you guys? Eight days spent just trying to get an account sorted 🤬 your customer service is non-existent
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seldomseenkid
(@seldomseenkid) reported
from
Edinburgh, Scotland
@vmbusiness @virginmedia @virginmedianews Why is your service so unreliable? Are we expected to pay for a service that doesn’t work?
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@virginmedia What is going on with your email service? You don't recognise my password causing me to keep changing it and now you've locked me out and stopped me doing that. Awful service.
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@AndyHarrison123 @virginmedia Help desk pretty much admitted it. Said suspicious activity. No doubt me constantly changing my password. Suggested fix within 5-days. Said they would email me when done!!!! First noticed it about a week ago. Galling when you get the followup marketing text.
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Laura Barbour
(@dreamingisfree) reported
from
Bo’ness, Scotland
@virginmedia It is now almost four weeks since I have had broadband. The technician who came out 11 days ago assured me the “dig team” would be out in the next day or two. Having now spent approximately 738 hours trying to contact you, I have finally spoken to a customer (1)
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Effie Fenton
(@effiefenton) reported
from
Edinburgh, Scotland
@virginmedia it would be a great idea if you could save priority installation slots for those in greatest need, like those with disabilities who need a phone line installed for a telecare service. So they don't have to wait a month. Just a thought.
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@virginmedia Neither of these things have happened. The last person on the help desk that I spoke to denied that the account was associated with my VM account and did not want to talk to me. Nothing happens when the Help Desk can't sort it themselves Please deal with this.
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Effie Fenton
(@effiefenton) reported
from
Edinburgh, Scotland
@virginmedia my daughter has finally got a new home in supported accommodation but can't move in until a telephone line is connected so her carers have access to a 24/7 phone. The earliest appointment is currently a month away. Can you help us so she can start her new life?
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Derek Scott
(@DegsyScott) reported
from
Grangemouth, Scotland
@benjitindz @virginmedia To be fair, the speed is the best option and I’m on 250mbps whereas the best I’d get on ADSL is 10-34mbps. Agreed, customer service is worse than a RyanAir equivalent
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Alli
(@Alli3Fifer) reported
from
Kirkcaldy, Scotland
@virginmedia Quite simply No. They are in mid 70s and tbh we just need the issue fixed. Mum is awaiting a call from the hospital & is concerned and stressed they won’t be able to get her as she hasn’t had use of the number she is has had since 1989 for over a week!! My Dad is just stressed
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Mike McNulty 🏴🇪🇺🇺🇦✊
(@bankaudits1) reported
from
Edinburgh, Scotland
@virginmedia Currently dealing with someone eventually and having major problems…very angry customer..!
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Effie Fenton
(@effiefenton) reported
from
Edinburgh, Scotland
@virginmedia With respect, that just takes you to a forum on your own website to tuck this away out of public view. I'll let you know here if I get any response. Emergency response phone lines should be treated as a priority by all telecoms companies.
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victoria carolina
(@vcash78) reported
from
Edinburgh, Scotland
@virginmedia what’s going on. No service alllllll day in EH14 area?! Working from home impossible today … great service!
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Alli
(@Alli3Fifer) reported
from
Kirkcaldy, Scotland
@virginmedia Spent another 75 mins on the phone & managed to get a technician out this afternoon.The technician confirmed it is a known fault with the hub 5 and knew without testing what the issue was. The fault has no fix and my vulnerable parents are still left without the phone service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Emma Adams
(@Emswar) reported
@virginmedia No, I have raised it as a complaint 3 times but not been given a reference.
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Raymond Ure
(@raymondoure) reported
@virginmedia cowboys!!!! Shite customer service at your very foundations.
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Martin Doverty
(@MartinDoverty) reported
@virginmedia So you’re continuing to let this data be available to me and I’ve now contacted your customer directly myself, I’ve got their details after all, to try and resolve. Since you’re incapable of contacting them yourself. They’ll be in for an expensive bill soon.
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Devon Jardine
(@Buffel140) reported
@virginmedia Amazing how customer service doesn't exist at virgin media. Also the customer that needs to chase your backsides. Maybe people should avoid your horrible company. @richardbranson should be concerned his brand is going to the dogs.
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Pippin
(@Deadlinesman) reported
@virginmedia Nope, just asked me to wait 48 hours to see if it gets any better? I already rang several weeks ago due to the same issue.
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lee squires
(@leesquires80) reported
@virginmedia I am having WiFi problems, I checked the fault finder and everything states no problems, but there are I have tried your chat but that was no help
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Carl
(@carld1984) reported
@virginmedia Already phoned customer service and the installation team just get put on hold and transferred somewhere else. No answers just idiots looking at computer screens and reading from a script no one knows what’s going on. Absolute joke of a company should have stayed with sky.
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Micheal Hollister
(@MrMHollister) reported
@virginmedia Judging from the response I’ve had from your customer service in the past 6 months do you think I’ll have the same hassle cancelling my contract or do i just stop the direct debit😡😡😡
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Benzo
(@Benzo86lfc) reported
@virginmedia after weeks of trying and failing to cancel my account with you I finally succeeded on 10th March. I paid my final payment and was told that was that. Now you've sent me another bill for 2 months worth of a service I haven't had for 3 months at 2x my original rate!
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andy
(@a7powell) reported
@virginmedia John, I’ve been on and off the phone to your customer service team. If you’re willing to call me I’m willing to discuss. So far I’ve spent over 3 hrs on this today and feel cheated & deflated by the whole experience. I feel nobody cares and will say whatever they need for a sale