Virgin Media

Virgin Media Outage Report in Dunfermline, Fife, Scotland

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The latest reports from users having issues in Dunfermline come from postal codes KY11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Dunfermline, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunfermline and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Dunfermline, Fife, Scotland 12/10/2025 07:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Dunfermline, Fife, Scotland

The most recent Virgin Media outage reports came from the following cities: Edinburgh, Dunfermline, Bathgate, Lochgelly, Glenrothes, Kelty and Livingston.

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City Problem Type Report Time
United KingdomEdinburgh TV
United KingdomEdinburgh Wi-fi
United KingdomEdinburgh Wi-fi
United KingdomEdinburgh Total Blackout
United KingdomEdinburgh Internet
United KingdomEdinburgh TV

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Dunfermline, Scotland

Latest outage, problems and issue reports in Dunfermline and nearby locations:

  • alaninrepose Alan Robertson (@alaninrepose) reported from Edinburgh, Scotland

    @virginmedia two hours on a call with your team today constantly on hold - what has happened to your customer service

  • WalshyMEC Martha (@WalshyMEC) reported from Edinburgh, Scotland

    @virginmedia We may have a fix after an hour on the phone. I’ll let you know if it works... thanks MM

  • libertinedreaam amy ✌🏻😙 (@libertinedreaam) reported from Edinburgh, Scotland

    @virginmedia Media. I have issues with my bill and this needs to be corrected. I’ve been billed since October 25th and services have only been activated since November 15th.

  • andrew_kemp Andrew Kemp (@andrew_kemp) reported from Edinburgh, Scotland

    New @bt_uk #fttp been in for a few days... what have I noticed so far, no drop outs, Wi-fi calling working decent internet speeds and general decent service unlike @virginmedia

  • libertinedreaam amy ✌🏻😙 (@libertinedreaam) reported from Edinburgh, Scotland

    @virginmedia why is your ‘message us’ section in the app not working and saying advisors will be in at 7am when it’s almost 9:30

  • andrew_kemp Andrew Kemp (@andrew_kemp) reported from Edinburgh, Scotland

    @stevegoodman @bt_uk @virginmedia I’ve given up on VM they’ve been the only fibre in the area for years and their service has gone from ok to bad to worse. Working from home was proving challenging. Teams would always say poor network quality

  • tracylaidlaw Tracy Laidlaw (@tracylaidlaw) reported from Edinburgh, Scotland

    @virginmedia I have checked, no services but the kit is all in the house hence the photo. Your customer service claim this street is still a building site. Clearly not though as we have lived here for 3 weeks.

  • Angela_Jeng Angela St Clair-Ford (@Angela_Jeng) reported from Edinburgh, Scotland

    @virginmedia They came a couple of times but they couldn’t find parking so then the team left. Then they said they would need to close down the entire road in order to put a new supply

  • annabellcoach Anna Bell Coaching (@annabellcoach) reported from Bo’ness, Scotland

    @virginmedia my broadband is down yet again. Several working hours lost. Four (long) calls later and now just an automated response. Poor show. 🤔 #badservice #homeworking

  • WalshyMEC Martha (@WalshyMEC) reported from Edinburgh, Scotland

    @virginmedia No it’s just this website I can’t access, but I can reach it on all other internet providers and on mobile. @SquarespaceHelp say there’s no problem their end. Maybe you guys can figure it out between you!

  • piltonjambo Kenny (@piltonjambo) reported from Edinburgh, Scotland

    @virginmedia To be honest I haven't been satisfied with the price of service for a long long time and it really grates that all these new offers come out to new customers only. It's a disgrace that loyalty of existing customers is not similarly rewarded by your non access approach to deals.

  • justjanis Janis McCulloch ☃️❄️ (@justjanis) reported from Dunfermline, Scotland

    Hey @virginmedia our broadband box is flashing green and our Wi-Fi doesn't seem to be working.... help please

  • piltonjambo Kenny (@piltonjambo) reported from Edinburgh, Scotland

    @virginmedia Sorry but thats nonsense. Point out ANY existing customer changes/deals that save your loyal customers as much as new customers. I've been a customer for a long lot of years and have yet to see any customer loyalty being rewarded in the same way as these deals for new customers.

  • Graemereaper Ricky Goold (@Graemereaper) reported from Edinburgh, Scotland

    @virginmedia It seems that the issue already reported is to do with BBC Scotland HD, while my issue is that my signal on BBC1 HD keeps breaking up briefly every 30 seconds or so. It's mostly an audio drop out for a split second.

  • Angela_Jeng Angela St Clair-Ford (@Angela_Jeng) reported from Edinburgh, Scotland

    Extremely disappointed with @virginmedia @VirginMediaCorp after negotiating over 1 mo to get a new supply, they’ve cancelled our order. Why is it so hard to try to be your customer #grosvenorcrescent

  • allyy__08 Alison Hendry (@allyy__08) reported from Edinburgh, Scotland

    @virginmedia Hello! No, sadly not. It says that I can add my subscription to my Virgin Media bill but I really don’t want to do that especially when I have been accessing Netflix via my TiVo box with no issues for the last 2 years!!

  • Glam_Rach Rachael Santangelo (@Glam_Rach) reported from Edinburgh, Scotland

    @virginmedia She doesn't have another handset.. I'm at work and she told me when I called her. Her account is showing online as over the limit when she doesn't have one. And for the second time how would she speak to you over the phone with no service and I can't as not my account

  • annabellcoach Anna Bell Coaching (@annabellcoach) reported from Bo’ness, Scotland

    @virginmedia Thanks but I've done all that. Website says 'no known issues' but the automated answer message says there are 'complex issues' that engineers are working on. We had an engineer booked yesterday but they called off saying it was fixed. It's not.

  • nosrettePwerdnA Drewski (@nosrettePwerdnA) reported from Edinburgh, Scotland

    @GodlyTheresa @TalkTalk @virginmedia @Hyperoptic Yeah their customer service is absolute pants 🙈 I experienced a few nightmares with them over the years, and even trying to leave was a calamity 🤪

  • vikki_mcintosh vikki mcintosh (@vikki_mcintosh) reported from Edinburgh, Scotland

    @virginmedia Yes but she wanted me to stay on the phone while she filled in a form despite me telling her I can’t as I should be working. She only seemed interested in closing the complaint without me being happy with the resolution

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • markles08 mark fraser (@markles08) reported

    @virginmedia Yes more of the same thanks for that, well everyone this how helpful this company is refer you to a customer services number that never answers

  • Debi54319850 Debi (@Debi54319850) reported

    @virginmedia Shocking customer service. Twice on hold for half an hour then cut off. 19 years as a customer & no loyalty: £13 pm increase?!

  • darkcecee Celine Domenech (@darkcecee) reported

    Trying to downgrade my @virginmedia package is a nerve-wrecking adventure. “Don’t disconnect the call” - but the call centre seems to experience problems so I’m left hanging on a dead silent line wondering if I should hang up or wait. 😨😓😕 Any other way to get in touch rn?

  • adz079 adz (@adz079) reported

    @virginmedia Yeah it is, it’s terrible rn, the internet barely stays on for 10 mins

  • Crysander Chris Andrews (@Crysander) reported

    @juliamorris007 @virginmedia Also Salisbury here, the fix was pushed to tomorrow.

  • bethd1521993 Beth Dodgson (@bethd1521993) reported

    Never known a phone network as bad as @virginmedia !

  • paulreset Paul McFadyen (@paulreset) reported

    @virginmedia I just did, apparently there’s a network issue and it’ll be resolved in 24 hours (nothing showing up on the service status pages though). The speed issue has been going for four days though so I find it hard to believe that’s connected.

  • WillBalmer Will Balmer (@WillBalmer) reported

    @virginmedia I have tried both and they are both equally terrible.

  • iToon9 Ian (@iToon9) reported

    @virginmedia Yep it had been raised as a network issue

  • siwy8829 Cezary (@siwy8829) reported

    @virginmedia hello I have a problem with activating the router