Virgin Media outages and service status in Dunfermline, Scotland
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Dunfermline, including 1 direct report.
- The most common problems reported in this area mention Internet, TV, and Wi-fi.
- The most recent signal from this area was received Jul 10, 9:28 AM GMT+1.
- Internet (57%)
- TV (20%)
- Wi-fi (11%)
- E-mail (6%)
- Phone (6%)
The latest reports from users having issues in Dunfermline come from postal codes KY11 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Dunfermline, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunfermline, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 11: Problems at Virgin Media
Virgin Media is having issues since 05:40 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Dunfermline, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh, Glenrothes, Kirkcaldy, Linlithgow, Tillicoultry, Livingston, Rosyth, Dunfermline, Queensferry, and Cowdenbeath.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh
|
Wi-fi | 22 hours ago |
|
Glenrothes
|
TV | 1 day ago |
|
Kirkcaldy
|
TV | 2 days ago |
|
Linlithgow
|
Internet | 6 days ago |
|
Edinburgh
|
Phone | 7 days ago |
|
Edinburgh
|
Internet | 8 days ago |
Nearby cities with recent reports
2 recent signals
1 recent signals
1 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dunfermline, Scotland
Latest outage, problems and issue reports in Dunfermline and nearby locations:
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Laura Barbour (@dreamingisfree) reported from Bo’ness, Scotland@virginmedia It is now almost four weeks since I have had broadband. The technician who came out 11 days ago assured me the “dig team” would be out in the next day or two. Having now spent approximately 738 hours trying to contact you, I have finally spoken to a customer (1)
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Lord Galoot (@pumphysaysNO) reported from Broxburn, Scotland@virginmedia i havent had tv for 5 days now, technician was meant to call yesterday or 8am this morning, no call, any chance of getting a service i pay for
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Ewan Walker (@e_red_squirrel) reported from Edinburgh, Scotland@virginmedia TiVo box down... No broadband or TV for the last hour in EH4. Called and your tests say there is nothing wrong but try resetting the box. 🤔 Done 3 times while waiting 50mins on your customer 'No' service answering my call! 😡
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Patrick McCarthy (@PatMcCarthy37) reported from Edinburgh, Scotland@AndyHarrison123 @virginmedia Help desk pretty much admitted it. Said suspicious activity. No doubt me constantly changing my password. Suggested fix within 5-days. Said they would email me when done!!!! First noticed it about a week ago. Galling when you get the followup marketing text.
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James Smith 🏴🇮🇹🇿🇦 (@SobukweScozia) reported from Edinburgh, Scotland@virginmedia What complex issue? Can you explain what it is? Your service status says it’s fine. I have to wait a week for an engineer. Forgive me for being cynical.
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Peter Tuffy (@bigtoodle) reported from Edinburgh, Scotland@virginmedia Well as usual you are not proactive to customers informing them of a lack of service. You instead are always reactive when someone complains and slow to compensate for loss of service. Your frequency of drop outs in service are held as secretive.
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Roddy Elliott (@galleonskip) reported from Edinburgh, Scotland@virginmedia No known service issues ‘though
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David Fyvie (@thefyvies) reported from Edinburgh, Scotland@virginmedia It’s been horrific for the last 4-5 days although today is by far the worst.
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Roddy Elliott (@galleonskip) reported from Edinburgh, Scotland@virginmedia Got a message after power outage in Edinburgh yesterday that Virgin Services had been restored - internet is okay but ‘phone line off. Is this a known issue, EH16
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lostinleith 🇺🇦 (@neillhope) reported from Edinburgh, Scotland@vmbusiness your internet is so down in EH5 even your outage checker is down!
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Ged O’Hara 🏴 (@gedi29) reported from Edinburgh, Scotland@virginmedia any update on the uk wide broadband issues??
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Patrick McCarthy (@PatMcCarthy37) reported from Edinburgh, Scotland@virginmedia What is going on with your email service? You don't recognise my password causing me to keep changing it and now you've locked me out and stopped me doing that. Awful service.
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Louise Hamilton (@louham74) reported from Grangemouth, Scotland@virginmedia I just phoned again and was told they cannot order for me. So close to just cancelling this shoddy service 🤬
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Derek Scott (@DegsyScott) reported from Grangemouth, Scotland@benjitindz @virginmedia To be fair, the speed is the best option and I’m on 250mbps whereas the best I’d get on ADSL is 10-34mbps. Agreed, customer service is worse than a RyanAir equivalent
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Shirley Monteith (@lethalshirl) reported from Edinburgh, Scotland@virginmedia Yes and there are no issues in the area so it’s something in my house - my neighbour below is also having broadband issues. I need to book an engineer to come & check connection/equipment etc but can’t get logged in to do this either on computer or phone
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Judith Boyle (@JudithBoyle3) reported from Livingston, Scotland@virginmedia A better service from virgin media
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victoria carolina (@vcash78) reported from Edinburgh, ScotlandI was left without service for a week with multiple lies, promises of calls that didn’t happen and appalling customer service … you promise compensation of a month for free, the next you state £650 for disconnection. We are in a coat of living crisis you idiots! @virginmedia
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Acky (@lexo6647) reported from Edinburgh, Scotland@virginmedia the problem is now being dealt with and will need repair. Thanks for the help again although it shouldn’t be so difficult. Pensioners don’t have the knowledge to do what I had to do for my dad
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Effie Fenton (@effiefenton) reported from Edinburgh, Scotland@virginmedia it would be a great idea if you could save priority installation slots for those in greatest need, like those with disabilities who need a phone line installed for a telecare service. So they don't have to wait a month. Just a thought.
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Alli (@Alli3Fifer) reported from Kirkcaldy, Scotland@virginmedia Spent another 75 mins on the phone & managed to get a technician out this afternoon.The technician confirmed it is a known fault with the hub 5 and knew without testing what the issue was. The fault has no fix and my vulnerable parents are still left without the phone service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Clare (@clarewo86) reported@virginmedia having issues with our internet going offline multiple times a day. Been happening for weeks and just happened again for the 5th time today. What’s happening with the network lately?
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ten street KINGO👽 (@kwestfanclub) reported@Stsantek @virginmedia Hello, i work in the industry, as bad as Virgin are, and they are bad, the responsibility is the EE salesmen who placed the order without knowing your termination charge, whenever signing up i check for things like this so things like this dont happen.
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K I Y A 🍉❤️ (@foolforyouu) reported@virginmedia have a lot of people experienced wifi issues? Its the third time in the past few weeks where the wifi has gone or its really slow or shuts off then turns back on again
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Susan Fish 💙 (@Sushisu1) reported@virginmedia I have received through the post a new remote Virgin 360 control which I didn’t ask for or even want and since I received it my service has been terrible. Plus whereas Netflix was free with Virgin now I have to pay!! Money making to pay your fine? This is rubbish.
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Addy (@iadnan9) reported@virginmedia @ipa1869 Virgin Media fined £28m over 'deliberately dropping calls' and putting people on hold 'for no reason' Customers trying to cancel or switch were routinely put through the wringer by Virgin's customer service agents, an investigation by the regulator has found.
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James Washington (@Rei_Never) reported@Stsantek @virginmedia This is mental. When I moved house, over a decade ago now, they were upfront with the contract. However, they did indeed massively screw up - cancelled the DD for the new contract, left the old one in place, I was still paying for the old service. Took 6 months to fix.
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Mila (@LYCOICAT) reported@virginmedia since you’ve merged with o2 there service has spoiled and causing me immense distress you didn’t read my dm
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Lyn Prodger (she/her) (@Prodgey) reported@virginmedia once again I have sent a DM as requested about my complaint with no response. Is this part of the ignoring customer correspondence scandal?
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Chris Whild (@whild13) reported@virginmedia your service is absolutely terrible. Several messages, phone calls and still not resolved my issue
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harley ˶ᵔ ᵕ ᵔ˶ (@whisperwoIf) reportedno wifi and i can’t get more mobile data until the 13th so i am in a very very very extremely pissed off mood **** you virgin media and **** you o2