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Virgin Media

Virgin Media Outage Report in Dunfermline, Fife, Scotland

Why is my Virgin Media service not working?

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Dunfermline come from postal codes KY12 and KY11 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Dunfermline, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunfermline, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 6: Problems at Virgin Media

Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Dunfermline, Scotland

The most recent Virgin Media outage reports came from the following cities: Kirkcaldy, Edinburgh, Livingston, Dunfermline, Grangemouth, Glenrothes, Bathgate, and Rosyth.

CityProblem TypeReport Time
Kirkcaldy TV 4 hours ago
Kirkcaldy TV 2 days ago
Edinburgh TV 3 days ago
Livingston TV 3 days ago
Edinburgh Internet 3 days ago
Edinburgh Total Blackout 4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Dunfermline, Scotland

Latest outage, problems and issue reports in Dunfermline and nearby locations:

  • parry1875
    Parry (@parry1875) reported from Edinburgh, Scotland

    @virginmedia I’d advise you sort out the service and don’t expect me to waste anymore of my time trying to get through to a non existent call centre! Cheeky ****!

  • parry1875
    Parry (@parry1875) reported from Edinburgh, Scotland

    Will @virginmedia continue to ignore me over my loss of service and still expect to my bill to be paid at the end of the month?

  • Hunnichild1
    🦋Bex Wimberley (@Hunnichild1) reported from Edinburgh, Scotland

    @TSScot Could you help with with an issue with @virginmedia at all?

  • parry1875
    Parry (@parry1875) reported from Edinburgh, Scotland

    @virginmedia I’ve sent over 100 messages, unfortunately this is the level of service you are providing. I’ve checked the loss of service and it says it’s all up and running fine! Please don’t expect me to pay you for a service you can’t provide. I will be cancelling my direct debit with yous.

  • audanderson1
    Audrey Anderson (@audanderson1) reported from Edinburgh, Scotland

    @virginmedia contacted your 150 number and asked to use the text service which I did . Unfortunately they asked to contact oomph team on 150 . Unable to get through on 150 to speak to an advised as just a message telling me to use text service help please

  • katenevens
    Kate Nevens (@katenevens) reported from Edinburgh, Scotland

    @virginmedia our internet is down in Edinburgh EH10. Could you confirm you’re aware / working on this?

  • Hunnichild1
    🦋Bex Wimberley (@Hunnichild1) reported from Edinburgh, Scotland

    Cut off after 25 minutes trying to get through to find out why I have no service, after a 12 hour shift, thanks @virginmedia

  • parry1875
    Parry (@parry1875) reported from Edinburgh, Scotland

    @virginmedia Clearly Virgin cant stick to a contract agreement with providing a service

  • trevorcowin
    Trevor Cowin (@trevorcowin) reported from Edinburgh, Scotland

    @PantsShaton @jamtarts1972 @AdamsRightBoot You can choose, sky customer, online only, virgin media customer etc. I signed up around 30 mins ago, code is case sensitive FOOTBALL1

  • aimeecrausaz1
    Aimee C (@aimeecrausaz1) reported from Edinburgh, Scotland

    @virginmedia @PED7 @lizzidoyle You're service is so incredibly CRAP I wouldnt know the score!!!! 2 hours plus I've been waiting on a response!!!!!

  • aimeecrausaz1
    Aimee C (@aimeecrausaz1) reported from Edinburgh, Scotland

    @virginmedia @parry1875 I messaged you 100 times unanswered over 4 hours on your online service and waited for an hour on hold on the phone!!! How do you plan to sort the issue? #virginmediafail

  • Haggiskings
    Haggisking (@Haggiskings) reported from Brightons, Scotland

    @virginmedia you sent someone out to fix our leaky phone line. He used silicone and gunged up the wires - now we can’t call you to tell you he properly broke it with the repair... help....

  • shehzadinho
    Shez (@shehzadinho) reported from Brightons, Scotland

    I've been put on hold by virgin media for FORTY FIVE minutes now bro wtf

  • hungryduncs
    Duncan MacColl (@hungryduncs) reported from Grangemouth, Scotland

    @virginmedia catch up not working ?

  • parry1875
    Parry (@parry1875) reported from Edinburgh, Scotland

    Will @virginmedia continue to ignore my loss or service?

  • aimeecrausaz1
    Aimee C (@aimeecrausaz1) reported from Edinburgh, Scotland

    @virginmedia you're customer service is the worst I've ever experienced. Over 2 hours in messages support I've waiting with no response other than being told 1 hour ago, my issue would be responded to in 10 minutes.

  • MikeyGiven93
    Michael John Given (@MikeyGiven93) reported from Edinburgh, Scotland

    @virginmedia my tv service hasn’t been working for 2 days and your automated message telling me to turn it off and back on isn’t cutting the £85 a month!!! How can I speak to an actual human??

  • parry1875
    Parry (@parry1875) reported from Edinburgh, Scotland

    @Tommmbro @virginmedia ***** mate honestly. Aimee was on hold for almost an hour yesterday and back down again today. *******!

  • TheQueerGuy
    TheQueerGuy (@TheQueerGuy) reported from Edinburgh, Scotland

    Hey @virginmedia why can’t I down grade my package online, via email or live chat? I can upgrade no problem. Calling the customer help line says most of your offices are closed and I would have an hours wait to speak to someone. An hour!!!

  • parry1875
    Parry (@parry1875) reported from Edinburgh, Scotland

    @virginmedia I’ve sent over 100 messages, unfortunately this is the level of service you are providing. I’ve checked the loss of service and it says it’s all up and running fine! Please don’t expect me to pay you for a service you can’t provide. I will be cancelling my direct debit with yous

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • RichieUK_TTV
    RichieUK (@RichieUK_TTV) reported

    @RealSplinterUK @GBNEWS That’s not Virgin Media — that’s the awful production of the Tory news channel GBNews- it’s full of issues, apparently they don’t have any production engineers so it goes tits up

  • mcnultyc4
    Clara (@mcnultyc4) reported

    @virginmedia your customer service is appalling! I’m trying to report a suspect fraud and no one is willing to help me!! Your customer service is disgusting

  • sdewar12
    Steven Dewar (@sdewar12) reported

    @virginmedia Well thanks again you have completely ignored my problem as a customer. Its clear from all the interactions ive had with you you dont care about your customers. I will make sure to tell anyone who will listen that they shouldnt enter a contract with you or leave asap.

  • simone_nepa
    simone nepa (@simone_nepa) reported

    @virginmedia Raised already and just received an email informing me that my complain Is closed and I can contact Cisas if I want my complain reviewed. So I need to spend more time for your incompetency an unrespectful way to treat your customers.

  • GmkRossetti
    Gabriella Rossetti (@GmkRossetti) reported

    @virginmedia Yes, I had 4 phone calls to the technical team in broadband. Each time they confirmed I was eligible but told me they couldn’t do it from their end. Each time they tried to “put me through” to another department (mobile, oomph, customer services), it was a dead end.

  • CharlotteePayne
    Charlotte Hunt (@CharlotteePayne) reported

    @virginmedia After raising our complaint, someone was supposed to call us back on Thursday evening but we still haven’t heard anything! I am appalled. #CustomerService #virginmedia

  • richardhardy
    RicHardy (@richardhardy) reported

    @virginmedia Already rang 3 times and told as he is not a VM cust he shouldn’t be using the email account and no one will help…….. cust off twice and told they couldn’t do anything!! So what else do you propose?!

  • gilligan71
    gilligan71 (@gilligan71) reported

    Just to say @virginmedia your service is atrocious. Been a loyal customer for years . Might be time to switch ! Paying for a service I’m not getting !!!!! Can’t book an engineer ! Moved from pillar to post ... terrible !!

  • tinaolde
    Tina Old (@tinaolde) reported

    Just had a HOW DID WE DO FROM VIRGIN MEDIA when I wrote WORST COMPANY EVER some how it didn’t get delivered I GUESS THE TRUTH IS NOT WHAT THEY WANT TO HEAR

  • acraigmiles
    Craig Miles (@acraigmiles) reported

    @dermotsmith @drphilhammond I've just remembered that a few years ago the government changed the law, to require UK internet service providers, to keep users data for year. Whoever is his ISP (such as virgin media, BT, Talk Talk, Vodaphone etc), will have the records!