Virgin Media Outage Report in Dunfermline, Fife, Scotland
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The latest reports from users having issues in Dunfermline come from postal codes KY12.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dunfermline, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunfermline and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Dunfermline, Fife, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh, Livingston, Rosyth, Kirkcaldy, Dunfermline and Glenrothes.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
TV | |
| Edinburgh |
Internet | |
| Livingston |
Internet | |
| Edinburgh |
Wi-fi | |
| Edinburgh |
Wi-fi | |
| Livingston |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Dunfermline, Scotland
Latest outage, problems and issue reports in Dunfermline and nearby locations:
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Derek Scott
(@DegsyScott) reported
from
Grangemouth, Scotland
@benjitindz @virginmedia To be fair, the speed is the best option and I’m on 250mbps whereas the best I’d get on ADSL is 10-34mbps. Agreed, customer service is worse than a RyanAir equivalent
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Nicola❤️🏳️🌈❤️
(@pixiecat5) reported
from
Cowdenbeath, Scotland
@virginmedia no internet for 4 days now. Outage reported Fri. No updates other than the resolution date moving every day. No text updates as promised. @FifeCouncil you have cut the cable whilst replacing Streetlighting. Contact me please. I cannot work hence can't earn anything
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@virginmedia I have still not heard from you other than to be told that the email account I can no longer access, is not associated with the account we've had with you for 25 years. Am I supposed to just accept this? How do I escalate a complaint?
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@virginmedia What is going on with your email service? You don't recognise my password causing me to keep changing it and now you've locked me out and stopped me doing that. Awful service.
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Effie Fenton
(@effiefenton) reported
from
Edinburgh, Scotland
@virginmedia With respect, that just takes you to a forum on your own website to tuck this away out of public view. I'll let you know here if I get any response. Emergency response phone lines should be treated as a priority by all telecoms companies.
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@virginmedia Neither of these things have happened. The last person on the help desk that I spoke to denied that the account was associated with my VM account and did not want to talk to me. Nothing happens when the Help Desk can't sort it themselves Please deal with this.
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seldomseenkid
(@seldomseenkid) reported
from
Edinburgh, Scotland
@vmbusiness @virginmedia @virginmedianews Why is your service so unreliable? Are we expected to pay for a service that doesn’t work?
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Laura Barbour
(@dreamingisfree) reported
from
Bo’ness, Scotland
service agent who tells me an appointment is scheduled for the 15th November. Shall I laugh or scream? 7 weeks with no WiFi? @virginmedia (2)
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Mark Taylor
(@marktaylor73) reported
from
Bathgate, Scotland
@virginmedia twice now appointment for line pull has been scheduled and twice now there’s been no engineer. Move of service to new house required , now being told 10th November, not acceptable.
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Alli
(@Alli3Fifer) reported
from
Kirkcaldy, Scotland
@virginmedia Quite simply No. They are in mid 70s and tbh we just need the issue fixed. Mum is awaiting a call from the hospital & is concerned and stressed they won’t be able to get her as she hasn’t had use of the number she is has had since 1989 for over a week!! My Dad is just stressed
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victoria carolina
(@vcash78) reported
from
Edinburgh, Scotland
@virginmedia what’s going on. No service alllllll day in EH14 area?! Working from home impossible today … great service!
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@virginmedia About 14 days ago I kept being asked to reset my password. On the 3rd or 4th occasion I was locked out. The first Help Desk person said 'suspicious activity' and escalated the problem. The second person said that the address was not associated with the primary account holder 1/2
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Paul Collier
(@welshref) reported
from
Edinburgh, Scotland
@virginmedia how the hell do I get any sense from you guys? Eight days spent just trying to get an account sorted 🤬 your customer service is non-existent
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Effie Fenton
(@effiefenton) reported
from
Edinburgh, Scotland
@virginmedia it would be a great idea if you could save priority installation slots for those in greatest need, like those with disabilities who need a phone line installed for a telecare service. So they don't have to wait a month. Just a thought.
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@AndyHarrison123 @virginmedia Help desk pretty much admitted it. Said suspicious activity. No doubt me constantly changing my password. Suggested fix within 5-days. Said they would email me when done!!!! First noticed it about a week ago. Galling when you get the followup marketing text.
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Laura Barbour
(@dreamingisfree) reported
from
Bo’ness, Scotland
@virginmedia It is now almost four weeks since I have had broadband. The technician who came out 11 days ago assured me the “dig team” would be out in the next day or two. Having now spent approximately 738 hours trying to contact you, I have finally spoken to a customer (1)
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Alli
(@Alli3Fifer) reported
from
Kirkcaldy, Scotland
@virginmedia Spent another 75 mins on the phone & managed to get a technician out this afternoon.The technician confirmed it is a known fault with the hub 5 and knew without testing what the issue was. The fault has no fix and my vulnerable parents are still left without the phone service.
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Alli
(@Alli3Fifer) reported
from
Kirkcaldy, Scotland
@virginmedia It will be interesting to know what ofcoms view is of virgin continuing to sell a service that has been known not to be working since at least Oct. Is it not an option to go back to a standard phone line rather than VOIP for vulnerable customers??
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Effie Fenton
(@effiefenton) reported
from
Edinburgh, Scotland
@virginmedia my daughter has finally got a new home in supported accommodation but can't move in until a telephone line is connected so her carers have access to a 24/7 phone. The earliest appointment is currently a month away. Can you help us so she can start her new life?
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Mike McNulty 🏴🇪🇺🇺🇦✊
(@bankaudits1) reported
from
Edinburgh, Scotland
@virginmedia Currently dealing with someone eventually and having major problems…very angry customer..!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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leah_x
(@leahcoleypants) reported
@virginmedia all I want is to cancel my account is that too much to ask I don’t want to keep speaking to Punjab’s, brothers sister in dubai to be put back to dave in London I just want to cancel 🙄🙄
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Sam Barry
(@mrsambarry) reported
@virginmedia I just gave up after 1 hour. I don't need to manage my account, I want to ask about a number that called me to discuss my @virginmedia account as they had my info but came up as a 'dangerous' number when I googled it. Can you help me please?
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Toby Bridges
(@TobyBridges) reported
@virginmedia Done that 7 times - call dropped every time - if I’m that sick of your service why can’t you ring me?!! What is wrong with your company, surely it’s not that difficult
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Laura
(@Laura65355470) reported
@virginmedia So bad, so bad, after getting cut off after 40 minutes I rang back, next call took 1 hour 15 minutes! I’ve cancelled everything. I honestly don’t know how you get away with such bad service.
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Sue Lees 💙💜
(@sue_lees) reported
@virginmedia I was a Virgin mobile customer but don't understand why I got an email today with nil balance invoice. Tried to log in but it tells me I don't know my own email address, the one you just sent the nil bill to!
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katie
(@katies17x) reported
Absolutely appalled by @virginmedia customer service. Customer service agents asking to round the payment up to the nearest pound! No thankyou!!! We just want to cancel our services! Why is this so difficult?
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Greg Tank
(@gregtank) reported
@virginmedia This isn't just one complaint. It's having a member of the Resolutions Team presenting a "final offer" that involved you taking away goodwill credit from us. It's that person not leaving notes on our account relating to this dodgy offer...
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Greg Tank
(@gregtank) reported
@virginmedia It's raising a complaint over 3+ hours, you closing it almost immediately, then telling me to start again. You can apologise again and again but if at the same time you continue to intentionally make it difficult to get help and information then it's worthless.
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Sharon G
(@sharonjane3103) reported
@virginmedia Are you seriously suggesting I contact you when the issue I’ve raised is that I’ve called you 11 times in the last 6 days to sort out the issue without any luck. I’ve spent around 8 hrs on the phone and you’re telling me I need to get in contact again. How about someone calls me?
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gsp
(@gsp123456789011) reported
@virginmedia been on your WhatsApp for nearly 2 days trying to sort out my contract. Must be the worst customer service ever!