Virgin Media

Virgin Media Outage Report in Cowdenbeath, Fife, Scotland

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The latest reports from users having issues in Cowdenbeath come from postal codes KY4.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cowdenbeath, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cowdenbeath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Cowdenbeath, Fife, Scotland 07/04/2025 19:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Cowdenbeath, Fife, Scotland

The most recent Virgin Media outage reports came from the following cities: Edinburgh, Glenrothes, Dunfermline, Kirkcaldy, Bo’ness, Cowdenbeath, Linlithgow and Lochgelly.

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City Problem Type Report Time
United KingdomEdinburgh TV
United KingdomEdinburgh Internet
United KingdomGlenrothes Internet
United KingdomEdinburgh Total Blackout
United KingdomEdinburgh Internet
United KingdomEdinburgh Internet

Community Discussion

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Virgin Media Issues Reports Near Cowdenbeath, Scotland

Latest outage, problems and issue reports in Cowdenbeath and nearby locations:

  • lexo6647 Acky (@lexo6647) reported from Edinburgh, Scotland

    @virginmedia the problem is now being dealt with and will need repair. Thanks for the help again although it shouldn’t be so difficult. Pensioners don’t have the knowledge to do what I had to do for my dad

  • iABehl Abhishek BEHL (@iABehl) reported from Edinburgh, Scotland

    @virginmedia I would like help / assistance in setting up my new account. I received 3 missed calls today from your sales team and when I did call back nothing productive happened. I have a severely disabled daughter and we need the new account to be activated as we have alot of…

  • lexo6647 Acky (@lexo6647) reported from Edinburgh, Scotland

    @virginmedia We have tried to problem solve ourselves and need help. A replacement box or an engineer, not a link to a forum. Do you have a link to a customer complaints department? Maybe I will get somewhere with them.

  • lexo6647 Acky (@lexo6647) reported from Edinburgh, Scotland

    @virginmedia as it was tiresome and he can’t get through to anyone. The same problem I had today. He has his phone, broadband and tv with you. His mobile as well I reckon. Having spent a good bit time today going through all the stuff on the phone to eventually be hung up on is infuriating

  • lexo6647 Acky (@lexo6647) reported from Edinburgh, Scotland

    @virginmedia been trying to get through to you. Finally got through to try and speak to a customer service and was cut off immediately when transferred from automated service to an actual person. Trying to sort out my 80 year old dads tv service. Awful service

  • bigtoodle Peter Tuffy (@bigtoodle) reported from Edinburgh, Scotland

    @virginmedia I can hear a band playing a tune but it will not be to my benefit. I phoned today about being overcharged obviously the call handler was so inept she cut me off rather than fix it. But she did get in the fact that this terrible service was going up by 20% next month.

  • bigtoodle Peter Tuffy (@bigtoodle) reported from Edinburgh, Scotland

    @virginmedia more problems with Virgin, their internet and phone service in EH 14 has had problems for two weeks, no refund for the loss of service though. I was cut off today after their call handler could not answer the simplest of questions on an overcharged bill.

  • bigtoodle Peter Tuffy (@bigtoodle) reported from Edinburgh, Scotland

    @virginmedia Well as usual you are not proactive to customers informing them of a lack of service. You instead are always reactive when someone complains and slow to compensate for loss of service. Your frequency of drop outs in service are held as secretive.

  • thefyvies David Fyvie (@thefyvies) reported from Edinburgh, Scotland

    @virginmedia It’s been horrific for the last 4-5 days although today is by far the worst.

  • JetteUk Jette Goldie ♿ 🏴󠁧󠁢󠁳󠁣@wolfette@mastodon.social (@JetteUk) reported from Edinburgh, Scotland

    @virginmedia broadband in EH11 is up and down like a yo-yo. More down than up. (like my attempts with a yo-yo)

  • Kim6672012 Kim667 (@Kim6672012) reported from Kirkcaldy, Scotland

    @virginmedia poor show @virgin media. Nothing works! Not even the app or your service status page.

  • gedi29 Ged O’Hara 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@gedi29) reported from Edinburgh, Scotland

    @virginmedia any update on the uk wide broadband issues??

  • wfastronomer Nicholas Cross (@wfastronomer) reported from Edinburgh, Scotland

    @andrewducker I did have two rather stressful conversations with Virginmedia a couple of months back. In the first one they offered me a terrible offer and said it was the best and moving took ages. They did this in a slow way, always trying to divert the conversation. 1/

  • DarrenObbard Darren Obbard is on mastodon (@DarrenObbard) reported from Edinburgh, Scotland

    @virginmedia Yes. Yesterday. Which is why our phone doesn't work. No adapter, despite being assured it would be sent.

  • MacqueenHector Hector MacQueen (@MacqueenHector) reported from Edinburgh, Scotland

    @virginmedia, I have been trying to contact you for 3 weeks in order to cancel my TV contract. Email, phone, WhatsApp and your app all lead into frustrating brick walls. Kindly contact me, quickly.

  • ladyracer70 diandrick (@ladyracer70) reported from Edinburgh, Scotland

    @virginmedia Thanks for asking. An operator will call me back tomorrow, as it’s part of an ongoing three week saga. I’m so disappointed as I’ve been a loyal VM (originally Telewest) customer for around 30 years. Remaining hopeful 🙃

  • vcash78 victoria carolina (@vcash78) reported from Edinburgh, Scotland

    Finally something positive to say about @virginmedia following a call from Callum at the “executive team” providing the level of current service I would expect from a such a huge company! Perhaps the skills of good customer service need to be a CPD exercise for the call centres!

  • vcash78 victoria carolina (@vcash78) reported from Edinburgh, Scotland

    @virginmedia Very interesting as I was told £216.11 for each service (TV, BB, Phone). I asked is this a total of over £600 and she said, “yea mamm,that is correct”. My response was purely to laugh. This conversation has happed in the last 15 minutes. Absolutely despicable!

  • vcash78 victoria carolina (@vcash78) reported from Edinburgh, Scotland

    @virginmedia I am on the phone right now and like I’ve said. The service I am receiving is disgusting. 40 minutes call and to be told that in a #CostOfLivingCrisis you want £650+ to disconnect a service. Must’ve been robbers you merged with as this is criminal behaviour.

  • vcash78 victoria carolina (@vcash78) reported from Edinburgh, Scotland

    I was left without service for a week with multiple lies, promises of calls that didn’t happen and appalling customer service … you promise compensation of a month for free, the next you state £650 for disconnection. We are in a coat of living crisis you idiots! @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • serhat_ay_ Serhat Ay (@serhat_ay_) reported

    @virginmedia Doesn’t make any sense,it’s like that for like 4 months-never get stable broadband connection.Even except that auto message there is nothing doing,even didn’t asked where I am reaching from!I still texting this reply from my bloody mobile internet! Virgin Media-never ever again!

  • JellyIvy Ivy Mukherjee (@JellyIvy) reported

    @virginmedia @statusisdown virgin media internet is down since last night. its the 3rd time happening in the last 2 weeks. The customer support team is unhelpful to say the least. Engineer was supposed to come last weekend, but never showed up and never sent a single communication. Why am I paying so much to you if you are going to be down for days?

  • tomlin56408 Debra Tomlin (@tomlin56408) reported

    I want everyone to know I have been a virgin media customer for over 15 years. My virginmedia TV service stopped working in March 2025. I logged this with this bots. Thought something would be done. Did the whole thing turn of by switch wait then turn back on. No joy. Logged the

  • GarethH04231834 Gareth Hughes 🏴󠁧󠁢󠁷󠁬󠁳󠁿 💙 (@GarethH04231834) reported

    @virginmedia seriously, 7 days since BB transfer, complete outage since 1pm today! Utter rubbish - 8 hours. I work from home and also no TV. The latter i can tolerate, the former has been a disaster. 3 years with @TalkTalk not one hour off line.

  • MrPeachUK MrPeachUK🖖 (@MrPeachUK) reported

    @dshensmith I moved from VMBusiness to Zen and never looked back. Virgin Media are a f*cking shambles to be honest.

  • Ndr2304Neil Neil Roberts (@Ndr2304Neil) reported

    @virginmedia Your service is extremely poor. My mum passed away in February and I called up your customer services to cancel her Virgin Media account. The man on the phone told me I couldn't cancel it but I could transfer the account into my name, wait 30 days and then cancel it.

  • martinianpaul Martin Paul (@martinianpaul) reported

    @virginmedia can you please explain why it is so very difficult now to log in to my @O2 account? And why my request for a password reset never works?

  • natalieb2689 Natalie Braithwaite (@natalieb2689) reported

    @virginmedia @O2 We’ve been without broadband completely since Friday lunchtime. Fix time keeps getting delayed. All phones on o2 and all down to 3G, occasionally 4G so cannot use my hotspot in order to work. This is ridiculous considering how much money I pay out on airtime!

  • natalieb2689 Natalie Braithwaite (@natalieb2689) reported

    @virginmedia @O2 been without broadband since Friday lunchtime - now down to 3G on o2 so can’t even use my hotspot. Any guidance?

  • rly1989 Rehana (@rly1989) reported

    @virginmedia Hi, my disconnection date from Virgin Media is today, I had Netflix in my package. Will Netflix automatically end today/tomorrow? Or do I need to cancel this separately with Netflix?