Virgin Media

Virgin Media Outage Report in Glenrothes, Fife, Scotland

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The latest reports from users having issues in Glenrothes come from postal codes KY7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Glenrothes, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Glenrothes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Glenrothes, Fife, Scotland 10/31/2025 09:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (35%)

    TV (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Glenrothes, Fife, Scotland

The most recent Virgin Media outage reports came from the following cities: Dunfermline, Kirkcaldy, Glenrothes and Cupar.

Loading map, please wait...
City Problem Type Report Time
United KingdomDunfermline Total Blackout
United KingdomDunfermline Internet
United KingdomDunfermline Wi-fi
United KingdomDunfermline E-mail
United KingdomKirkcaldy Internet
United KingdomGlenrothes E-mail

Community Discussion

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Virgin Media Issues Reports Near Glenrothes, Scotland

Latest outage, problems and issue reports in Glenrothes and nearby locations:

  • JulieMcIntosh1 Julie McIntosh (@JulieMcIntosh1) reported from Glenrothes, Scotland

    @virginmedia Yeah, see if you were worried about customer service you would find out what has happened and someone would call me with details. But no, I have to call, get through your monstrous IVR and sit on hold being told you’re very busy. I wonder why.......

  • AndrewWedge A Wedge 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙🇪🇺 (@AndrewWedge) reported from Dunfermline, Scotland

    @virginmedia Why is it after our web chat tonight promising action all the orders and appointments have again disappeared from my account!!! I was only just re-promised by the 27th March!! What is going on? @Ofcom please help me here

  • AndrewWedge A Wedge 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙🇪🇺 (@AndrewWedge) reported from Dunfermline, Scotland

    @virginmedia now on my 11th call to sort this out in the last 3 weeks. Each time on the phone for over an hour and still no solution. How to I cancel everything if they refuse to do it and pass me through 5/6 call centres

  • AndrewWedge A Wedge 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙🇪🇺 (@AndrewWedge) reported from Dunfermline, Scotland

    @virginmedia Is there a free phone number or a way to get direct to the UK bases call centres as your oversees premium numbers do not have the capability to help in this matter I’ve trie don multiple occasions

  • James_AD_89 🎗JamesAlexander🎗🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@James_AD_89) reported from Glenrothes, Scotland

    @virginmedia how long will the outage in KY7 last? Been without service most of the day now.

  • C_CWarrender Claire Warrender (@C_CWarrender) reported from Methil, Scotland

    @fionalmorrison @virginmedia Twice! We need to work out how to work round a break in service before we rage quit!

  • AndrewWedge A Wedge 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙🇪🇺 (@AndrewWedge) reported from Dunfermline, Scotland

    @virginmedia No one has been in touch. No one has arrived to to the work. No one is actually doing anything to help me whatsoever?! What is going on?

  • doubledutch13 John van Dieken (@doubledutch13) reported from Methil, Scotland

    @virginmedia No I can’t get through. Followed online guidance. The router is dropping out. Reset and rebooted numerous times. Simple fix send out a replacement??

  • AndrewWedge A Wedge 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙🇪🇺 (@AndrewWedge) reported from Dunfermline, Scotland

    @virginmedia I have been calling premium numbers for weeks to speak to people. Only one seemed to help but she was from a UK office and said she would call me back. I am still waiting over a week later for anyone to be in touch with me!

  • C_CWarrender Claire Warrender (@C_CWarrender) reported from Methil, Scotland

    Is there any company with worse customer service than @virginmedia Husband has so far spent 6 hours on the phone to them today with no joy. They're truly awful.

  • AndrewWedge A Wedge 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙🇪🇺 (@AndrewWedge) reported from Dunfermline, Scotland

    @virginmedia your call centre is rude, they can’t understand simple English, round in circles, the line keeps buzzing out, I want to cancel but they will not put me through to anyone who can. They profess to be from every team everything I ask for help! Shocking how bad this is

  • JulieMcIntosh1 Julie McIntosh (@JulieMcIntosh1) reported from Glenrothes, Scotland

    Is there anything more irritating than the @virginmedia chat bot! Being asked if I want to hold on chat every 30 seconds. Actually feels like it’s deliberate so the customer disconnects! #poorcustomerservice

  • AndrewWedge A Wedge 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙🇪🇺 (@AndrewWedge) reported from Dunfermline, Scotland

    @virginmedia They may have the same training but they do not have the same capability to make decisions. I don’t care where they are based but only UK based departments can help getting this installed. How can @Ofcom allow you to charge premium numbers just to get in touch it’s been 10 weeks!

  • AndrewWedge A Wedge 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙🇪🇺 (@AndrewWedge) reported from Dunfermline, Scotland

    @virginmedia I am still waiting for a call back that was due early this week. Can’t get through to the call centre at all, been trying all day. Can you help?

  • bethmmurphy Beth Murphy (@bethmmurphy) reported from Methil, Scotland

    @virginmedia your broadband service is awful, need to reset router constantly and internet drops daily and at all different times 😡😡 no one answers the phones

  • AndrewWedge A Wedge 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙🇪🇺 (@AndrewWedge) reported from Dunfermline, Scotland

    @virginmedia They may be dedicated but if they don’t have the permissions to help or work in the right department it’s no use. I can be free at 4pm for a webchat

  • AndrewWedge A Wedge 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙🇪🇺 (@AndrewWedge) reported from Dunfermline, Scotland

    @virginmedia They said they would sort it and call me today. I had a phone all to the house phone at 11pm waking up my mrs that asked me to text back which I couldn’t do so no idea what that meant. They have all disappeared and I still have no update I have been promised resolution by Sat

  • justdavidhunt Dav Hunter (@justdavidhunt) reported from Methil, Scotland

    @virginmedia paying for 200mb only getting 28mb all week and no service at all Monday and Tuesday, I’m expecting a refund of payment, who am I kidding🤬🤬🤬🤬🤬

  • BigLaz1973 Kev Russell (@BigLaz1973) reported from Methil, Scotland

    @virginmedia my mobile signal has been down all day yesterday and now today #VirginMobileDown 😡

  • fionalmorrison Fiona Morrison (@fionalmorrison) reported from Glenrothes, Scotland

    @ThirdSectorLab @virginmedia I had a similar frustrating experience with Virgin Media a couple of weeks ago. I was on a loop of nonsense via text messages for over a week. I resorted to calling again and selecting the option “thinking of leaving”, 10 mins later - problem solved. Terrible customer service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • paulwatts003 Paul Watts (@paulwatts003) reported

    Sunday morning 10:06 and your box is resetting itself again @virginmedia. Your service really is awful.

  • BlundellStewart stewart blundell (@BlundellStewart) reported

    @virginmedia The fact you lied about the service being available at the new address and it wasn't surely falls under us being miss sold a service. Also doing a hard credit check against someone without their consent is unlawful!

  • Troopahs ____ Troopah 💫 (@Troopahs) reported

    @xKyberz @virginmedia *never

  • MikeyCotter Michael Cotter (@MikeyCotter) reported

    @virginmedia @BlundellStewart THAT is a joke. We’ve been with them for three years. Everything great until you need something, and then the wheels come off. Either you release Stewart from the contract due to your mistake, or we will cancel our services. And we have everything with you. Ombudsman next, Stew.

  • Alex_Humphries Alex Humphries (@Alex_Humphries) reported

    Why is changing Broadband/TV providers such a bleedin’ hassle?! Between @skytv who don’t want to keep you as a customer, @virginmedia not being clear when it comes to the offers available and @bt_uk being ridiculously expensive, it’s an absolute minefield out there!

  • vcresswell1 Vanessa (@vcresswell1) reported

    @virginmedia I believe so . I just want to have a sensible conversation with someone about how to help us get through this period , but no one will engage

  • Stephen19770524 Stephen (@Stephen19770524) reported

    @virginmedia Well it's two months already which is why I would like compensation or at the very least, if the service doesn't improve a free exit

  • mrs_crimboSBM Tina Christmas 💙 (@mrs_crimboSBM) reported

    If you don’t want to spend 3 hours of you life on the phone to various departments for them not to help you don’t get @virginmedia installed!! Shocking doesn’t even begin to cover it!

  • ToniMcIntyre2 Toni McIntyre (@ToniMcIntyre2) reported

    @VirginMediaNews have you any way of contacting virgin media - service down in templeogue & no customer service on a Sunday

  • CraigBuckUK Craig Buck (@CraigBuckUK) reported

    @virginmedia You don't have the most reliable wi-fi ever. You won't have that until you scrap the terrible superhub 3. The fact I'm thinking of buying my own router tells you how bad it is. You keep putting the price up and the service gets worse.