Virgin Media Outage Report in Glenrothes, Fife, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Glenrothes come from postal codes KY7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Glenrothes, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Glenrothes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 20: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Glenrothes, Fife, Scotland
The most recent Virgin Media outage reports came from the following cities: Lochgelly, Glenrothes, Kelty, Dunfermline and Kirkcaldy.
| City | Problem Type | Report Time |
|---|---|---|
 Lochgelly |
||
| Glenrothes |
Wi-fi | |
| Kelty |
TV | |
| Dunfermline |
Internet | |
| Dunfermline |
Total Blackout | |
| Dunfermline |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Glenrothes, Scotland
Latest outage, problems and issue reports in Glenrothes and nearby locations:
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Claire Warrender
(@C_CWarrender) reported
from
Methil, Scotland
@fionalmorrison @virginmedia Twice! We need to work out how to work round a break in service before we rage quit!
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia No one has been in touch. No one has arrived to to the work. No one is actually doing anything to help me whatsoever?! What is going on?
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia They may have the same training but they do not have the same capability to make decisions. I don’t care where they are based but only UK based departments can help getting this installed. How can @Ofcom allow you to charge premium numbers just to get in touch it’s been 10 weeks!
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Julie McIntosh
(@JulieMcIntosh1) reported
from
Glenrothes, Scotland
@virginmedia Yeah, see if you were worried about customer service you would find out what has happened and someone would call me with details. But no, I have to call, get through your monstrous IVR and sit on hold being told you’re very busy. I wonder why.......
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Kev Russell
(@BigLaz1973) reported
from
Methil, Scotland
@virginmedia my mobile signal has been down all day yesterday and now today #VirginMobileDown 😡
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Steve Crichton 🏴
(@SMC2502) reported
from
Glenrothes, Scotland
@GregWilliams85 @virginmedia 50 bucks a month for a **** service. Sound familiar.....
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Dav Hunter
(@justdavidhunt) reported
from
Methil, Scotland
@virginmedia paying for 200mb only getting 28mb all week and no service at all Monday and Tuesday, I’m expecting a refund of payment, who am I kidding🤬🤬🤬🤬🤬
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G
(@ginandtoxicuk) reported
from
Dunfermline, Scotland
How can I check an order for iPhone 13 pro @virginmedia and make sure it linked to my broadband account for order to show I’m already a customer ? #virginmobile
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia I have been calling premium numbers for weeks to speak to people. Only one seemed to help but she was from a UK office and said she would call me back. I am still waiting over a week later for anyone to be in touch with me!
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🎗JamesAlexander🎗🏴
(@James_AD_89) reported
from
Glenrothes, Scotland
@virginmedia how long will the outage in KY7 last? Been without service most of the day now.
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia I am still waiting for a call back that was due early this week. Can’t get through to the call centre at all, been trying all day. Can you help?
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia now on my 11th call to sort this out in the last 3 weeks. Each time on the phone for over an hour and still no solution. How to I cancel everything if they refuse to do it and pass me through 5/6 call centres
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia They may be dedicated but if they don’t have the permissions to help or work in the right department it’s no use. I can be free at 4pm for a webchat
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia Why is it after our web chat tonight promising action all the orders and appointments have again disappeared from my account!!! I was only just re-promised by the 27th March!! What is going on? @Ofcom please help me here
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia They said they would sort it and call me today. I had a phone all to the house phone at 11pm waking up my mrs that asked me to text back which I couldn’t do so no idea what that meant. They have all disappeared and I still have no update I have been promised resolution by Sat
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Claire Warrender
(@C_CWarrender) reported
from
Methil, Scotland
Is there any company with worse customer service than @virginmedia Husband has so far spent 6 hours on the phone to them today with no joy. They're truly awful.
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Julie McIntosh
(@JulieMcIntosh1) reported
from
Glenrothes, Scotland
Is there anything more irritating than the @virginmedia chat bot! Being asked if I want to hold on chat every 30 seconds. Actually feels like it’s deliberate so the customer disconnects! #poorcustomerservice
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia your call centre is rude, they can’t understand simple English, round in circles, the line keeps buzzing out, I want to cancel but they will not put me through to anyone who can. They profess to be from every team everything I ask for help! Shocking how bad this is
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia Is there a free phone number or a way to get direct to the UK bases call centres as your oversees premium numbers do not have the capability to help in this matter I’ve trie don multiple occasions
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Steve Crichton 🏴
(@SMC2502) reported
from
Glenrothes, Scotland
@virginmedia What's up with WiFi in KY6 1EB area? Been down for hours now.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sara Rainwater
(@sarainh2o) reported
from
Sutton at Hone, England
.@virginmedia my Virgin TV Go app hasn’t worked in 2 months. No luck uninstalling and reinstalling it, nor when I called your tech support for help. Any ideas?
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Stuart P
(@ExRafGuy) reported
@virginmedia SO yet again I had to raise this and it was escalated to a manager who managed to sort out my issue with the pricing and was supposed to raise a number port order to bring my number over from BT, 7 days later I hadn't heard anything so checked on progress,
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Simon Pugh
(@SPughie) reported
@virginmedia For the second time you're trying to fob me off with the "we tried to ring you" bulls***. Your customer service is shocking, just like your home wifi. I cannot wait for my contract to expire.
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Williams Obande
(@WObande) reported
@virginmedia We don’t have any issue in the area,your manager asked me to pay extra for a device to be sent to me to help with the network,why should I pay extra for a service I am paying for and not getting the value for my money.
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Andrew 🏴🇪🇺🇦🇺🏳️🌈
(@anndrajs) reported
@virginmedia that's the number I called and didn't get through to anyone - just got the automated service that restarts the hub remotely and then hangs up. service status page shows all ok - which clearly it's not. is there a number that goes to a technical support with a real person?
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Bubbletea Bob
(@agrindrod1) reported
@virginmedia If you, like the rest at VM, are unable to help - what options am I left with? I have been messed around constantly for 6 months. Is this really customer service. Why don't you blame covid again? I am going to the ombudsman - this is not good enough. @WhichUK @ofcom #broadband
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Stuart P
(@ExRafGuy) reported
@virginmedia Raised this through web chat and was told that a new complaint would be raised and again I would receive a call back, but 10 minutes after ending the web chat I got an other email saying my complaint was resolved and closed.
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Mr H
(@silestanix) reported
@virginmedia All very well, however it's a few times a week now. Whilst it may not be a contractual breach, it's pathetic service and customers do talk. I have contacted ofcom today because I cannot justify paying for such an unreliable service. Last few weeks it's got worse, no explanation.
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ChigzD
(@ChiragDavda11) reported
@virginmedia over the space of 2 days I have tried to cancel your services and no one seems to cancel my services? CON ARTISTS .. PONZI SCHEMES = VIRGIN. why is so difficult to end my contract with virgin?
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Dave G
(@TheonlyDG) reported
@virginmedia I’ve made a complaint. Lessons need to be learnt from this mistake. Fingers crossed my partner doesn’t fall ill anymore than she already is whilst I’m not home! 72hours for reconnecting for none payment of bill is one thing, VM mistake is another.