Virgin Media Outage Report in Windygates, Fife, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Windygates, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Windygates and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Windygates, Fife, Scotland
The most recent Virgin Media outage reports came from the following cities: Lochgelly, Kirkcaldy, Glenrothes and Leven.
| City | Problem Type | Report Time |
|---|---|---|
 Lochgelly |
Internet | |
| Kirkcaldy |
Internet | |
| Glenrothes |
TV | |
| Glenrothes |
Wi-fi | |
| Leven |
Internet | |
| Kirkcaldy |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Windygates, Scotland
Latest outage, problems and issue reports in Windygates and nearby locations:
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Gary Porter
(@gporter1983) reported
from
Glenrothes, Scotland
@virginmedia Still no reply from the initial text message I sent yesterday and my internet is currently off again and status page says no issues, this is getting beyond a joke! I'm trying to do school work with my kids, this is very frustrating
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Colin Fisher
(@bluebrazil81) reported
from
Cowdenbeath, Scotland
@virginmedia Day 6 and still no internet. Use phoned me yesterday and then hung up and I tried to phone use back and couldn't get through many times. I'm not accepting this I want to cancel.
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🏴 Shaun 🏴
(@Sm1987) reported
from
East Wemyss, Scotland
@virginmedia No I have given up to be honest. I am days in spending hours waiting with no reply. I have to go through the poor service every time explaining to them I can't afford the payments but they try and push a package on me at a higher price. I CAN'T AFFORD IT
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Beth Murphy
(@bethmmurphy) reported
from
Methil, Scotland
@virginmedia your broadband service is awful, need to reset router constantly and internet drops daily and at all different times 😡😡 no one answers the phones
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Raymond Murray
(@RaymondoMurray1) reported
from
Dysart, Scotland
I’m having real issues with my @virginmedia broadband. Is anyone else being affected by their service? It’s an intermittent fault and my broadband drops which is so frustrating when #workingfromhome I have to say that @virginmedia haven’t been helpful despite calling them often.
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🏴 Shaun 🏴
(@Sm1987) reported
from
Glenrothes, Scotland
@virginmedia sent a message on here on Wednesday and still had no response from anyone. Great service as always
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Gary Porter
(@gporter1983) reported
from
Glenrothes, Scotland
@stephenp6255 @virginmedia Not working again this morning, all my neighbours the same, so must be a localised issue in Glenrothes, happening almost every day
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🏴 Shaun 🏴
(@Sm1987) reported
from
Glenrothes, Scotland
@virginmedia been trying to cancel my contract for weeks now and spending hours waiting on customer relations online with no one to talk to just a sales team offering me something I can't afford
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Gary Porter
(@gporter1983) reported
from
Glenrothes, Scotland
@virginmedia status page is down, so unable to check if any issues, but our channels are not working properly, picture and sound keeps breaking up on all channels.
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🎗JamesAlexander🎗🏴
(@James_AD_89) reported
from
Glenrothes, Scotland
@virginmedia how long will the outage in KY7 last? Been without service most of the day now.
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Gary Porter
(@gporter1983) reported
from
Glenrothes, Scotland
@VirginMember @stephenp6255 @virginmedia Yeah, thanks, it appeared on the status page that there was an issue, but there must a bigger issue as 2nite it will go down again no doubt
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Claire Warrender
(@C_CWarrender) reported
from
Methil, Scotland
@fionalmorrison @virginmedia Twice! We need to work out how to work round a break in service before we rage quit!
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Gary Porter
(@gporter1983) reported
from
Glenrothes, Scotland
@virginmedia Not as bad as it was but picture still freezing now and again but the mini tv guide has started freezing when moving through channels.
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Julie McIntosh
(@JulieMcIntosh1) reported
from
Glenrothes, Scotland
@virginmedia Yeah, see if you were worried about customer service you would find out what has happened and someone would call me with details. But no, I have to call, get through your monstrous IVR and sit on hold being told you’re very busy. I wonder why.......
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Claire Warrender
(@C_CWarrender) reported
from
Methil, Scotland
Is there any company with worse customer service than @virginmedia Husband has so far spent 6 hours on the phone to them today with no joy. They're truly awful.
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Colin Fisher
(@bluebrazil81) reported
from
Cowdenbeath, Scotland
@virginmedia can someone actually reply to my tweet use are so ignorant. The worst company I have ever had to deal with in my life.
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Julie McIntosh
(@JulieMcIntosh1) reported
from
Glenrothes, Scotland
Is there anything more irritating than the @virginmedia chat bot! Being asked if I want to hold on chat every 30 seconds. Actually feels like it’s deliberate so the customer disconnects! #poorcustomerservice
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John van Dieken
(@doubledutch13) reported
from
Methil, Scotland
@virginmedia No I can’t get through. Followed online guidance. The router is dropping out. Reset and rebooted numerous times. Simple fix send out a replacement??
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Kev Russell
(@BigLaz1973) reported
from
Methil, Scotland
@virginmedia my mobile signal has been down all day yesterday and now today #VirginMobileDown 😡
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Fiona Morrison
(@fionalmorrison) reported
from
Glenrothes, Scotland
@ThirdSectorLab @virginmedia I had a similar frustrating experience with Virgin Media a couple of weeks ago. I was on a loop of nonsense via text messages for over a week. I resorted to calling again and selecting the option “thinking of leaving”, 10 mins later - problem solved. Terrible customer service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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carol beckwith
(@millymoglet) reported
@virginmedia We've received a bill that spans a period beyond the 30 days following the cancellation date ie beyond 30th April. The bill is for one month and hasn't been adjusted also FYI our TV service and phone line stopped working yesterday so why would the billing period extend beyond?
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Yogi B
(@Yogi_B_) reported
I think I need to cancel @virginmedia broadband
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WLMager
(@wlmager) reported
@virginmedia I changed my bank direct debit details last month without any issue - this month I've been charged a late payment fee due to a missed payment last month. Can you clarify what's going on please?
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occassional poster 🏴
(@musicisoxygen16) reported
@virginmedia I want to talk to an agent! I’ve been thrown round in circles for the last 2 hours to the exact same page asking me to check the status but it’s showing tv is the issue but I’ve got no broadband either and it’s saying not set up properly, but it is.
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Simon Aspinall
(@hhssaspi) reported
@virginmedia Hi Virgin, can you give me info about social tariff broadband please. I'm a current virgin customer and would like info on switching tariffs please.
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Alex
(@AlexDSAvery) reported
@mo_umr1 @virginmedia Thanks for coming back, it sounds like dealing with this is going to be a huge headache. I checked and I'm paying nearly £20 more than a new customer would, per month. An absolute joke.
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Jai
(@Jai82861749) reported
@virginmedia While I will do that.. doesn’t the onus lie on you folks to fix the issues you created ? Your answer summed up the issues with Virgin! Everyone is just passing the buck to another person/team.. 0 ownership ! @LutzSchueler
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occassional poster 🏴
(@musicisoxygen16) reported
@virginmedia I’ve been trying to talk to an agent for 2 hours now!!! Your wattsapp is terrible!
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krispy
(@MekeWhy) reported
@virginmedia the worst internet provider ever, what’s the point to sign a contract to later increase the price? So I’m attached to Pay monthly even twice whatever the company wants 😡
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Alex
(@AlexDSAvery) reported
@virginmedia Thanks JB, I know you're just the messenger but I've raised this as a complaint. £19+ more monthly than a new customer is ridiculous. It's nearly the cost of a broadband contract with other providers.