Virgin Media Outage Report in Windygates, Fife, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Windygates, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Windygates and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 11:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Windygates, Fife, Scotland
The most recent Virgin Media outage reports came from the following cities: Kirkcaldy, Glenrothes, Leven and Lochgelly.
| City | Problem Type | Report Time |
|---|---|---|
 Kirkcaldy |
Internet | |
| Glenrothes |
Internet | |
| Glenrothes |
Wi-fi | |
| Kirkcaldy |
Internet | |
| Glenrothes |
Internet | |
| Glenrothes |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Windygates, Scotland
Latest outage, problems and issue reports in Windygates and nearby locations:
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Gary Porter
(@gporter1983) reported
from
Glenrothes, Scotland
@stephenp6255 @virginmedia Not working again this morning, all my neighbours the same, so must be a localised issue in Glenrothes, happening almost every day
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Raymond Murray
(@RaymondoMurray1) reported
from
Dysart, Scotland
I’m having real issues with my @virginmedia broadband. Is anyone else being affected by their service? It’s an intermittent fault and my broadband drops which is so frustrating when #workingfromhome I have to say that @virginmedia haven’t been helpful despite calling them often.
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Beth Murphy
(@bethmmurphy) reported
from
Methil, Scotland
@virginmedia your broadband service is awful, need to reset router constantly and internet drops daily and at all different times 😡😡 no one answers the phones
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conradsutherlanddunn
(@csd1234) reported
from
Kirkcaldy, Scotland
@virginmedia Not got a clue, they didn’t say, when we check online it says there are no known issues but speaking to an advisor yesterday they said that there was definitely a fault and they would get an engineer out ASAP
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Gary Porter
(@gporter1983) reported
from
Glenrothes, Scotland
@virginmedia Still no reply from the initial text message I sent yesterday and my internet is currently off again and status page says no issues, this is getting beyond a joke! I'm trying to do school work with my kids, this is very frustrating
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Gary Porter
(@gporter1983) reported
from
Glenrothes, Scotland
@virginmedia internet down again! This is happening every day, it's a joke.
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🏴 Shaun 🏴
(@Sm1987) reported
from
Glenrothes, Scotland
@virginmedia been trying to cancel my contract for weeks now and spending hours waiting on customer relations online with no one to talk to just a sales team offering me something I can't afford
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Gary Porter
(@gporter1983) reported
from
Glenrothes, Scotland
@virginmedia status page is down, so unable to check if any issues, but our channels are not working properly, picture and sound keeps breaking up on all channels.
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Fiona Morrison
(@fionalmorrison) reported
from
Glenrothes, Scotland
@ThirdSectorLab @virginmedia I had a similar frustrating experience with Virgin Media a couple of weeks ago. I was on a loop of nonsense via text messages for over a week. I resorted to calling again and selecting the option “thinking of leaving”, 10 mins later - problem solved. Terrible customer service.
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Claire Warrender
(@C_CWarrender) reported
from
Methil, Scotland
@fionalmorrison @virginmedia Twice! We need to work out how to work round a break in service before we rage quit!
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John van Dieken
(@doubledutch13) reported
from
Methil, Scotland
@virginmedia No I can’t get through. Followed online guidance. The router is dropping out. Reset and rebooted numerous times. Simple fix send out a replacement??
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Gary Porter
(@gporter1983) reported
from
Glenrothes, Scotland
@virginmedia Not as bad as it was but picture still freezing now and again but the mini tv guide has started freezing when moving through channels.
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Colin Fisher
(@bluebrazil81) reported
from
Cowdenbeath, Scotland
@virginmedia Day 6 and still no internet. Use phoned me yesterday and then hung up and I tried to phone use back and couldn't get through many times. I'm not accepting this I want to cancel.
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Claire Warrender
(@C_CWarrender) reported
from
Methil, Scotland
Is there any company with worse customer service than @virginmedia Husband has so far spent 6 hours on the phone to them today with no joy. They're truly awful.
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Gary Porter
(@gporter1983) reported
from
Glenrothes, Scotland
@VirginMember @stephenp6255 @virginmedia Yeah, thanks, it appeared on the status page that there was an issue, but there must a bigger issue as 2nite it will go down again no doubt
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Kev Russell
(@BigLaz1973) reported
from
Methil, Scotland
@virginmedia my mobile signal has been down all day yesterday and now today #VirginMobileDown 😡
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Colin Fisher
(@bluebrazil81) reported
from
Cowdenbeath, Scotland
@virginmedia can someone actually reply to my tweet use are so ignorant. The worst company I have ever had to deal with in my life.
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conradsutherlanddunn
(@csd1234) reported
from
Kirkcaldy, Scotland
@virginmedia Still not fixed, a call has been logged to get someone out to fix it but it hasn’t happened yet
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🏴 Shaun 🏴
(@Sm1987) reported
from
East Wemyss, Scotland
@virginmedia No I have given up to be honest. I am days in spending hours waiting with no reply. I have to go through the poor service every time explaining to them I can't afford the payments but they try and push a package on me at a higher price. I CAN'T AFFORD IT
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🏴 Shaun 🏴
(@Sm1987) reported
from
Glenrothes, Scotland
@virginmedia sent a message on here on Wednesday and still had no response from anyone. Great service as always
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Abi
(@ABeeeABeee) reported
from
Stotfold, England
Can honestly say I don’t think I’ve ever received customer service as poorly as I have from @virginmedia this weekend/this morning. Absolutely disgusting 😡😡😡
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imdocwho - xbox ambassador - Streamer
(@imdocwho) reported
@TPLINKHelp got a archer ax72 connected to my virgin media super hub 4(modem mode) from the modem i get 1gbps however when going through the ax72 speed drops to 750ish gbps (via wired connection) any way to fix this. also the 2 are connected via a cat8 cable.
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Lloyd
(@thenickysantana) reported
@virginmedia Ok, thanks I guess. Really, if I call to advise of an issue (especially on a 3rd or 4th occasion) I shouldn't just keep getting fobbed off into a loop of service checks and then directed to a community forum.
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Kerry
(@Kerrydennettt) reported
@virginmedia Then cancelled to be told I never cancelled a month later and I can’t cancel because now suddenly out of the blue I can’t access my own account & the only email address that I’ve had for 15 years now isn’t the right one 🤔🧐 mad tha
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Tim Sture
(@n111aow) reported
@jetlbomb @virginmedia Thought you are as someone said stuck with BT openreach. Zen can’t do anything without Open reach cooperation but they give good support.
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Mandeep Saund
(@saundmandeep) reported
@virginmedia It’s not about what it is now - it is about how the service speed drops consistently and therefore Virgin Media not delivering on the speed they have committed to - as evidenced on the speed tests I’ve carried at varied intervals
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Steve Day
(@neyo) reported
@virginmedia @ChrisInSilk +1 on this problem, same experience as @ChrisInSilk
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Kerry
(@Kerrydennettt) reported
@virginmedia I’ve been told I can’t even access my own account to cancel it… So where do I go from here lol. The staff I’ve spoken to have simply said there’s nothing they can do… so I just let my bill keep going up when I’m not allowed to pay? Pls just take my money and let me go 😭 beggin
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aczombie
(@aczombie1) reported
@virginmedia Sadly, yes! Same postcode as Sati. The check service tool says it can't check our equipment rn, but I've spoken to someone on the phone. Technician booked for the 17th. Probably will be cancelled again as this seems to be an area problem. If possible, could this pls be flagged?
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DcapaGremlin
(@DcapaGremlin) reported
@virginmedia We have been told this nearly everytime we have contacted customer services, you're all just repeating the same excuse over and over again, I very much doubt you been experiencing area faults for the last 11 months otherwise you wouldn't have any customers left in the area