Virgin Media Outage Report in Lochgelly, Fife, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Lochgelly come from postal codes KY5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lochgelly, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lochgelly and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Lochgelly, Fife, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh, Lochgelly, Kirkcaldy, Dunfermline, Glenrothes and Leven.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
||
| Edinburgh |
Total Blackout | |
| Edinburgh |
Internet | |
| Edinburgh |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lochgelly, Scotland
Latest outage, problems and issue reports in Lochgelly and nearby locations:
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✨
(@lisaJwatson_3) reported
from
Bo’ness, Scotland
@virginmedia No, only on certain channels (5 HD being the worst) there seems be a static interference. The box is very old so not sure if it is compatible anymore
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Calum Mackenzie
(@hmfcalum) reported
from
Edinburgh, Scotland
@virginmedia You really couldn’t make this up - to make a complaint, I need to ring you on the number that constantly cuts me off - utterly comical.
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hrats
(@mrsrats26) reported
from
Edinburgh, Scotland
@virginmedia I am very disappointed .I have just been on hold for 45mins to find out no can’t help . No explanation no options . Just no !!! Very unhappy soon to be ex customer .
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Mandy McBain
(@PuffCandy30) reported
from
Edinburgh, Scotland
@virginmedia Service really bad in Edinburgh just now. Keeps dropping out yet when i run a test says everything ok.
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia now on my 11th call to sort this out in the last 3 weeks. Each time on the phone for over an hour and still no solution. How to I cancel everything if they refuse to do it and pass me through 5/6 call centres
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Jill Robb
(@jillheartsnyc) reported
from
Edinburgh, Scotland
@itvhub is the most infuriating catch up service - super slow, buffering, forced adverts, no fast forward / rewind (that works).. via @virginmedia anyway. ..needs a serious update
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Travel Kat
(@KatrinaMilne) reported
from
Edinburgh, Scotland
Genuinely been waiting for 24 hours to chat to one of your customer advisors @virginmedia Not very customer friendly...
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Jill
(@tiaralove_uk) reported
from
Edinburgh, Scotland
@virginmedia Been trying to cancel account for weeks, moving house very soon. Do I disconnect equipment when I leave and cancel DD! Appalling customer service, will now not be using Virgin at new house.
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Terence Orr
(@terence_orr) reported
from
Edinburgh, Scotland
@virginmedia hmm replying to newer tweets but not mine.... I guess only option now is to file a complaint.
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Calum Mackenzie
(@hmfcalum) reported
from
Edinburgh, Scotland
@virginmedia You couldn’t care less about feedback, otherwise it would be easy to contact you, over various platforms. Will cancel my direct debit - I’m sure BT will happily take my business & provide a better service than Virgin.
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Calum Mackenzie
(@hmfcalum) reported
from
Edinburgh, Scotland
@virginmedia I’ve just tried to use the instant messenger and the customer service advisor tells me he can find no trace of any notes on my account regarding the offer made on Saturday. I have a screen shot of the offer, made in your app, yet he says he can’t see it.
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Terence Orr
(@terence_orr) reported
from
Edinburgh, Scotland
Hi @virginmedia, how do I speak to an actual person at Virign Media about a fault with my Hub 3? When I call automated service says restart Hub then hangs up on me. This does not solve the problem.
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Calum Mackenzie
(@hmfcalum) reported
from
Edinburgh, Scotland
@virginmedia That’s exactly what I intend to do. Shocking level of ‘customer service’. This is a total waste of time
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia I am still waiting for a call back that was due early this week. Can’t get through to the call centre at all, been trying all day. Can you help?
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia your call centre is rude, they can’t understand simple English, round in circles, the line keeps buzzing out, I want to cancel but they will not put me through to anyone who can. They profess to be from every team everything I ask for help! Shocking how bad this is
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lynn campbell
(@mrscxxxx) reported
from
Edinburgh, Scotland
@virginmedia not working again! Why is this!! It’s bloody constant. Cant get on to anything you want to watch.
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Badly-optimised primate
(@muppling) reported
from
Edinburgh, Scotland
@virginmedia But you use bottom of the barrel routers that fail all the time while literally overcharging me, so how about fixing that stuff before touting your own quality?
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Lewis Obrien
(@lewisobrien04) reported
from
Edinburgh, Scotland
@btsportufc @BradTavares Ppv not working on virgin media
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Drew Alexander
(@alwzander) reported
from
Edinburgh, Scotland
@TCL_TV_Global @Dolby Wonder if you can help I am looking for a code for a TCL tv to work with my virgin media remote control in the uk
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RJ Bayley, home studio voice artist 🎙️
(@RJBayley) reported
from
Edinburgh, Scotland
@virginmedia hi is anyone actually working on your online chat service today? Thanks
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Painter & Decorator
(@GlenHyett) reported
from
Broxbourne District, England
@virginmedia No you did not call me back and now angrier than before. Filled out online complaint form only to be told once submitted service not currently working! 🤬
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DJ
(@davidjoneshome) reported
from
Wandsworth, England
@virginmedia Checking with other customers in KT6, we see that no one has any compensation for the outage last month. This is outrageous!
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mark blundell
(@markymark2970) reported
from
Walkden, England
@virginmedia broadband signal down again surprise surprise at this we’ll have to sit in Maccies just to use internet #shit
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Jonathan Phillips
(@DigitalJonathan) reported
from
Bristol, England
@virginmedia To repeat, your service drops for a few minutes a day. By the time I check, it’s back. It absolutely frustrates me. On Tuesday, 4mins *just as I needed to start a Skype w a customer*. > 2
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
Just been told by @Bluebells048 that I need to ring @virginmedia customer services ... for the 2nd time today - epic fail again people!
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Tina Lawrenson
(@TinaLawrenson) reported
from
Chorley, England
@virginmedia Have done each time wasting an hour of my time with no resolving .. not meaning to be harsh but not used to poor service wasted six hours already when you add up wasted hours
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Jonathan Phillips
(@DigitalJonathan) reported
from
Bristol, England
God you’re hopeless @virginmedia . If I was as poor as you, I’d be out of a job. Broadband down again in BS6. Just another irritating 7mins. Never long enough to fill in your engineers form.
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Robert Brauer
(@FunkMaster007) reported
from
Egham, England
@virginmedia impossible to get through to you; report a fault at area reference 20 ... few of my neighbours have the same problem
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Elizabeth Pearson
(@mrspag47) reported
from
Stanley, England
@BT_Openreach can I ask why a 0161 number rings me every day (foreign accent) states he's open reach when apparently this is virgin media!! I hang up
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Cal 😜🏴
(@CalLew14) reported
from
Bishopbriggs, Scotland
Virgin media broadband are the ******* worst!!!! £95 a month for shite wifi think it's time to cancel these robbing bastards n get onto a better deal!