Virgin Media Outage Report in Lochgelly, Fife, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lochgelly, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lochgelly and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 14: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Lochgelly, Fife, Scotland
The most recent Virgin Media outage reports came from the following cities: Kirkcaldy, Edinburgh, Glenrothes, Dunfermline, Linlithgow and Lochgelly.
| City | Problem Type | Report Time |
|---|---|---|
 Kirkcaldy |
Internet | |
| Edinburgh |
TV | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Internet | |
| Glenrothes |
Total Blackout | |
| Dunfermline |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lochgelly, Scotland
Latest outage, problems and issue reports in Lochgelly and nearby locations:
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Acky
(@lexo6647) reported
from
Edinburgh, Scotland
@virginmedia the problem is now being dealt with and will need repair. Thanks for the help again although it shouldn’t be so difficult. Pensioners don’t have the knowledge to do what I had to do for my dad
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Abhishek BEHL
(@iABehl) reported
from
Edinburgh, Scotland
@virginmedia I would like help / assistance in setting up my new account. I received 3 missed calls today from your sales team and when I did call back nothing productive happened. I have a severely disabled daughter and we need the new account to be activated as we have alot of…
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Acky
(@lexo6647) reported
from
Edinburgh, Scotland
@virginmedia We have tried to problem solve ourselves and need help. A replacement box or an engineer, not a link to a forum. Do you have a link to a customer complaints department? Maybe I will get somewhere with them.
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Acky
(@lexo6647) reported
from
Edinburgh, Scotland
@virginmedia as it was tiresome and he can’t get through to anyone. The same problem I had today. He has his phone, broadband and tv with you. His mobile as well I reckon. Having spent a good bit time today going through all the stuff on the phone to eventually be hung up on is infuriating
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Acky
(@lexo6647) reported
from
Edinburgh, Scotland
@virginmedia been trying to get through to you. Finally got through to try and speak to a customer service and was cut off immediately when transferred from automated service to an actual person. Trying to sort out my 80 year old dads tv service. Awful service
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Peter Tuffy
(@bigtoodle) reported
from
Edinburgh, Scotland
@virginmedia I can hear a band playing a tune but it will not be to my benefit. I phoned today about being overcharged obviously the call handler was so inept she cut me off rather than fix it. But she did get in the fact that this terrible service was going up by 20% next month.
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Peter Tuffy
(@bigtoodle) reported
from
Edinburgh, Scotland
@virginmedia more problems with Virgin, their internet and phone service in EH 14 has had problems for two weeks, no refund for the loss of service though. I was cut off today after their call handler could not answer the simplest of questions on an overcharged bill.
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Peter Tuffy
(@bigtoodle) reported
from
Edinburgh, Scotland
@virginmedia Well as usual you are not proactive to customers informing them of a lack of service. You instead are always reactive when someone complains and slow to compensate for loss of service. Your frequency of drop outs in service are held as secretive.
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David Fyvie
(@thefyvies) reported
from
Edinburgh, Scotland
@virginmedia It’s been horrific for the last 4-5 days although today is by far the worst.
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Jette Goldie ♿ 🏴@wolfette@mastodon.social
(@JetteUk) reported
from
Edinburgh, Scotland
@virginmedia broadband in EH11 is up and down like a yo-yo. More down than up. (like my attempts with a yo-yo)
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Kim667
(@Kim6672012) reported
from
Kirkcaldy, Scotland
@virginmedia poor show @virgin media. Nothing works! Not even the app or your service status page.
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Ged O’Hara 🏴
(@gedi29) reported
from
Edinburgh, Scotland
@virginmedia any update on the uk wide broadband issues??
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Nicholas Cross
(@wfastronomer) reported
from
Edinburgh, Scotland
@andrewducker I did have two rather stressful conversations with Virginmedia a couple of months back. In the first one they offered me a terrible offer and said it was the best and moving took ages. They did this in a slow way, always trying to divert the conversation. 1/
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Darren Obbard is on mastodon
(@DarrenObbard) reported
from
Edinburgh, Scotland
@virginmedia Yes. Yesterday. Which is why our phone doesn't work. No adapter, despite being assured it would be sent.
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Hector MacQueen
(@MacqueenHector) reported
from
Edinburgh, Scotland
@virginmedia, I have been trying to contact you for 3 weeks in order to cancel my TV contract. Email, phone, WhatsApp and your app all lead into frustrating brick walls. Kindly contact me, quickly.
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diandrick
(@ladyracer70) reported
from
Edinburgh, Scotland
@virginmedia Thanks for asking. An operator will call me back tomorrow, as it’s part of an ongoing three week saga. I’m so disappointed as I’ve been a loyal VM (originally Telewest) customer for around 30 years. Remaining hopeful 🙃
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victoria carolina
(@vcash78) reported
from
Edinburgh, Scotland
Finally something positive to say about @virginmedia following a call from Callum at the “executive team” providing the level of current service I would expect from a such a huge company! Perhaps the skills of good customer service need to be a CPD exercise for the call centres!
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victoria carolina
(@vcash78) reported
from
Edinburgh, Scotland
@virginmedia Very interesting as I was told £216.11 for each service (TV, BB, Phone). I asked is this a total of over £600 and she said, “yea mamm,that is correct”. My response was purely to laugh. This conversation has happed in the last 15 minutes. Absolutely despicable!
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victoria carolina
(@vcash78) reported
from
Edinburgh, Scotland
@virginmedia I am on the phone right now and like I’ve said. The service I am receiving is disgusting. 40 minutes call and to be told that in a #CostOfLivingCrisis you want £650+ to disconnect a service. Must’ve been robbers you merged with as this is criminal behaviour.
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victoria carolina
(@vcash78) reported
from
Edinburgh, Scotland
I was left without service for a week with multiple lies, promises of calls that didn’t happen and appalling customer service … you promise compensation of a month for free, the next you state £650 for disconnection. We are in a coat of living crisis you idiots! @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tracey Thomas
(@Thomas75A) reported
Why do @virginmedia make it impossible to contact them any way other than by their website or app when you have an Internet problem. Not everywhere has good mobile signal.
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🦖Leonora Christina 🦕
(@JammersMinde) reported
@EdmontonRoller @virginmedia @litfibre I was surprised after I signed up they told me that it wasn’t Virgin as I knew it anymore. It wasn’t cables, but I was told no change to their service. Then when it was installed the engineer informed me I couldn’t record anything either. I still thought it’ll be ok, but nope
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🦖Leonora Christina 🦕
(@JammersMinde) reported
@Virginmedia finally sent me a text at 13.04 today (13 hours later) to say there’s an outage, yet when I go to my account it says no issues in my area and I need an engineer. This happens every, single time I lose service. I was with @SkyUK for 2.5 years. Never had a problem!
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John Kirby
(@csljohnkirby) reported
@virginmedia The system is sending me around in endless loops, every time I ask to speak to a customer agent, he say it need to check.
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John Kirby
(@csljohnkirby) reported
@virginmedia Again, thank you, but I have now wasted enough time on it, and have made a formal complaint now. Have a nice weekend.
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Taylor
(@cpfc_taylor) reported
@virginmedia Worst internet provider in the uk
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John Kirby
(@csljohnkirby) reported
@virginmedia Thank you for your kind offer, but it is not for public consumption here, nor should it take a post on social media to get even basic customer service from an organisation
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John Kirby
(@csljohnkirby) reported
@virginmedia Stuck in an endless loops on the phone, just a useless customer service experience
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John Kirby
(@csljohnkirby) reported
Seriously @virginmedia must be the worst communications company on the UK, trying to get through to speak to a human being, so far wasted over 1 hour 29 minutes through endless loops, options exhausted. They really do not care about customer services, so long as they can continue to rip off the consumer, constantly overcharging, never altering the package price or applying the discounts/compensation offered. @ofcom needs to look into this company. The level of Customer Service is appallingly low.
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Dr Paul Nieuwenhuis
(@nieuwenhui2) reported
For over a week now @virginmedia has been unable to supply us with TV via its TV360 box. There is some stuff about outages on the internet, but attempts to contact them fail, of course. No doubt they still charge us for a service they do not provide 🙄.