Virgin Media Outage Report in Lochgelly, Fife, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Lochgelly come from postal codes KY5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lochgelly, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lochgelly and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 20: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Lochgelly, Fife, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh, Lochgelly, Glenrothes, Kelty, Dunfermline and Kirkcaldy.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Wi-fi | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Internet | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Total Blackout | |
| Lochgelly |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lochgelly, Scotland
Latest outage, problems and issue reports in Lochgelly and nearby locations:
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Stuart Gray
(@StuartIGray) reported
from
Edinburgh, Scotland
@virginmedia so disappointed in the service over the last few months counting down the months until I can move to @SkyMediaUK
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Drewski
(@nosrettePwerdnA) reported
from
Edinburgh, Scotland
@GodlyTheresa @TalkTalk @virginmedia @Hyperoptic Yeah their customer service is absolute pants 🙈 I experienced a few nightmares with them over the years, and even trying to leave was a calamity 🤪
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Rachael Santangelo
(@Glam_Rach) reported
from
Edinburgh, Scotland
@virginmedia 87 year old Granny's landline gone down Christmas day 😔😔.... When are customer services back open so we can chase up
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Alan Robertson
(@alaninrepose) reported
from
Edinburgh, Scotland
@virginmedia two hours on a call with your team today constantly on hold - what has happened to your customer service
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Janis McCulloch ☃️❄️
(@justjanis) reported
from
Dunfermline, Scotland
Hey @virginmedia our broadband box is flashing green and our Wi-Fi doesn't seem to be working.... help please
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Andrew Kemp
(@andrew_kemp) reported
from
Edinburgh, Scotland
New @bt_uk #fttp been in for a few days... what have I noticed so far, no drop outs, Wi-fi calling working decent internet speeds and general decent service unlike @virginmedia
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Steven BWS Carty
(@cheggs1978) reported
from
Methil, Scotland
@virginmedia ...before you can do anything. Was told that we couldn’t even talk to anyone from cancellation department...until we either paid or went through collections department. There was/is no care for what has happened...just “give us some money and we’ll help”
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Anna Bell Coaching
(@annabellcoach) reported
from
Bo’ness, Scotland
@virginmedia my broadband is down yet again. Several working hours lost. Four (long) calls later and now just an automated response. Poor show. 🤔 #badservice #homeworking
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amy ✌🏻😙
(@libertinedreaam) reported
from
Edinburgh, Scotland
@virginmedia Media. I have issues with my bill and this needs to be corrected. I’ve been billed since October 25th and services have only been activated since November 15th.
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Steven BWS Carty
(@cheggs1978) reported
from
Methil, Scotland
@virginmedia We have tried that route also...they weren’t any help either. Absolutely no one is willing to listen to us or the actual facts of what has happened to us. It would be good if someone could actually call us and try to help
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Angela St Clair-Ford
(@Angela_Jeng) reported
from
Edinburgh, Scotland
@virginmedia They came a couple of times but they couldn’t find parking so then the team left. Then they said they would need to close down the entire road in order to put a new supply
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Eddie Collins
(@EddieCo09311525) reported
from
Dunfermline, Scotland
@virginmedia I switched over to you on the 31st December and had a speed issue very quickly and between online chat and two phone calls yesterday was told issue at street cabinet twice on phone chat says no issue. Bring back BT 😔
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Anna Bell Coaching
(@annabellcoach) reported
from
Bo’ness, Scotland
@virginmedia Thanks but I've done all that. Website says 'no known issues' but the automated answer message says there are 'complex issues' that engineers are working on. We had an engineer booked yesterday but they called off saying it was fixed. It's not.
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Janis McCulloch ☃️❄️
(@justjanis) reported
from
Dunfermline, Scotland
@virginmedia Nope no issues in the area
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amy ✌🏻😙
(@libertinedreaam) reported
from
Edinburgh, Scotland
@virginmedia why is your ‘message us’ section in the app not working and saying advisors will be in at 7am when it’s almost 9:30
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Alison Hendry
(@allyy__08) reported
from
Edinburgh, Scotland
@virginmedia Hello! No, sadly not. It says that I can add my subscription to my Virgin Media bill but I really don’t want to do that especially when I have been accessing Netflix via my TiVo box with no issues for the last 2 years!!
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Janis McCulloch ☃️❄️
(@justjanis) reported
from
Dunfermline, Scotland
@jen_drum @virginmedia Some local outage or something
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Andrew Kemp
(@andrew_kemp) reported
from
Edinburgh, Scotland
@stevegoodman @bt_uk @virginmedia I’ve given up on VM they’ve been the only fibre in the area for years and their service has gone from ok to bad to worse. Working from home was proving challenging. Teams would always say poor network quality
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Angela St Clair-Ford
(@Angela_Jeng) reported
from
Edinburgh, Scotland
Extremely disappointed with @virginmedia @VirginMediaCorp after negotiating over 1 mo to get a new supply, they’ve cancelled our order. Why is it so hard to try to be your customer #grosvenorcrescent
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vikki mcintosh
(@vikki_mcintosh) reported
from
Edinburgh, Scotland
@virginmedia Yes but she wanted me to stay on the phone while she filled in a form despite me telling her I can’t as I should be working. She only seemed interested in closing the complaint without me being happy with the resolution
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sara Rainwater
(@sarainh2o) reported
from
Sutton at Hone, England
.@virginmedia my Virgin TV Go app hasn’t worked in 2 months. No luck uninstalling and reinstalling it, nor when I called your tech support for help. Any ideas?
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Stuart P
(@ExRafGuy) reported
@virginmedia SO yet again I had to raise this and it was escalated to a manager who managed to sort out my issue with the pricing and was supposed to raise a number port order to bring my number over from BT, 7 days later I hadn't heard anything so checked on progress,
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Simon Pugh
(@SPughie) reported
@virginmedia For the second time you're trying to fob me off with the "we tried to ring you" bulls***. Your customer service is shocking, just like your home wifi. I cannot wait for my contract to expire.
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Williams Obande
(@WObande) reported
@virginmedia We don’t have any issue in the area,your manager asked me to pay extra for a device to be sent to me to help with the network,why should I pay extra for a service I am paying for and not getting the value for my money.
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Andrew 🏴🇪🇺🇦🇺🏳️🌈
(@anndrajs) reported
@virginmedia that's the number I called and didn't get through to anyone - just got the automated service that restarts the hub remotely and then hangs up. service status page shows all ok - which clearly it's not. is there a number that goes to a technical support with a real person?
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Bubbletea Bob
(@agrindrod1) reported
@virginmedia If you, like the rest at VM, are unable to help - what options am I left with? I have been messed around constantly for 6 months. Is this really customer service. Why don't you blame covid again? I am going to the ombudsman - this is not good enough. @WhichUK @ofcom #broadband
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Stuart P
(@ExRafGuy) reported
@virginmedia Raised this through web chat and was told that a new complaint would be raised and again I would receive a call back, but 10 minutes after ending the web chat I got an other email saying my complaint was resolved and closed.
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Mr H
(@silestanix) reported
@virginmedia All very well, however it's a few times a week now. Whilst it may not be a contractual breach, it's pathetic service and customers do talk. I have contacted ofcom today because I cannot justify paying for such an unreliable service. Last few weeks it's got worse, no explanation.
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ChigzD
(@ChiragDavda11) reported
@virginmedia over the space of 2 days I have tried to cancel your services and no one seems to cancel my services? CON ARTISTS .. PONZI SCHEMES = VIRGIN. why is so difficult to end my contract with virgin?
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Dave G
(@TheonlyDG) reported
@virginmedia I’ve made a complaint. Lessons need to be learnt from this mistake. Fingers crossed my partner doesn’t fall ill anymore than she already is whilst I’m not home! 72hours for reconnecting for none payment of bill is one thing, VM mistake is another.