Virgin Media Outage Report in Bo’ness, Falkirk, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bo’ness, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bo’ness and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 12: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Bo’ness, Falkirk, Scotland
The most recent Virgin Media outage reports came from the following cities: Livingston, Falkirk, Rosyth, Dunfermline, Larbert and Bonnybridge.
| City | Problem Type | Report Time |
|---|---|---|
 Livingston |
Internet | |
| Livingston |
Internet | |
| Falkirk |
Internet | |
| Rosyth |
Internet | |
| Falkirk |
TV | |
| Livingston |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bo’ness, Scotland
Latest outage, problems and issue reports in Bo’ness and nearby locations:
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Alan Kinloch
(@AlanKinloch) reported
from
Dollar, Scotland
@vmbusiness Not when you offer products you can’t then install, but take payment offer installation dates then cancel weeks later without any regard to the customer!
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia They may be dedicated but if they don’t have the permissions to help or work in the right department it’s no use. I can be free at 4pm for a webchat
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Haggisking💙
(@Haggiskings) reported
from
Brightons, Scotland
@virginmedia Hi, is it normal for an agent to call to fix internet problems?I pressurised him on his lack of security, he said do you want good service or to cancel?Then hung up?It’s impossible to communicate with you as a corporate organisation so I’m hoping you tweet?
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia They said they would sort it and call me today. I had a phone all to the house phone at 11pm waking up my mrs that asked me to text back which I couldn’t do so no idea what that meant. They have all disappeared and I still have no update I have been promised resolution by Sat
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia your call centre is rude, they can’t understand simple English, round in circles, the line keeps buzzing out, I want to cancel but they will not put me through to anyone who can. They profess to be from every team everything I ask for help! Shocking how bad this is
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Gary Ivady
(@Haggischaser) reported
from
Falkirk, Scotland
@virginmedia I’ve just had a phone all from a call centre stating it was from virgin media. They were saying that I’m having issues with my internet speed and needed to turn on a computer or device to check my speeds. Is this something that your tech division door is it spam?
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Dave Scott
(@Tank2521) reported
from
Ratho Station, Scotland
@virginmedia I've received a bill saying I'm over £400 in credit. I presume this is some sort of error? I know if need to call to discuss specifics but is there anyone else reporting this issue?
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Alan Kinloch
(@AlanKinloch) reported
from
Port Edgar, Scotland
@vmbusinesshelp @vmbusiness @virginmedia The thing is. They can’t! Your customer care extends no further than saying “oh gosh” and apologies. Neither of which resolve matters.
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia Why is it after our web chat tonight promising action all the orders and appointments have again disappeared from my account!!! I was only just re-promised by the 27th March!! What is going on? @Ofcom please help me here
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia No one has been in touch. No one has arrived to to the work. No one is actually doing anything to help me whatsoever?! What is going on?
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia now on my 11th call to sort this out in the last 3 weeks. Each time on the phone for over an hour and still no solution. How to I cancel everything if they refuse to do it and pass me through 5/6 call centres
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Tomahawk Kid © 🏴
(@tartanjammies) reported
from
Currie, Scotland
Hey @virginmedia. On Saturday we had a tech visit to sort pixilated screens. He said network problem in street. Network guy came out today and fiddled in the street. Said it was fixed. Now have no broadband and unwatchable TV. Eh14 area. Nothing on status check. Help
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Dave Scott
(@Tank2521) reported
from
Broxburn, Scotland
We've had our @virginmedia Hub 4 for some time now and still our virgin media connect app doesn't work with it..... When are we likely to get an update?
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Justene Ewing
(@JusteneEwing) reported
from
Mid Calder, Scotland
@virginmedia Thank you for the response. I did as you asked at 7:04pm this evening engaged with Terri the Triage Bot who has kept me on hold waiting to speak to someone for 3 hours 20 minutes. Just when I thought @virginmedia might try to repair this customer onboarding failure #poorservice
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Tomahawk Kid © 🏴
(@tartanjammies) reported
from
Currie, Scotland
@virginmedia Just seems 1 heck of a coincidence. Can you see any reports of network issues in Eh14?
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Justene Ewing
(@JusteneEwing) reported
from
Mid Calder, Scotland
@brendanf_nss @virginmedia All we need at our house is working Wi-Fi - not looking for VIP service just a working one! 😡 really has made my working day so much harder than it needed to be
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia Is there a free phone number or a way to get direct to the UK bases call centres as your oversees premium numbers do not have the capability to help in this matter I’ve trie don multiple occasions
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia I have been calling premium numbers for weeks to speak to people. Only one seemed to help but she was from a UK office and said she would call me back. I am still waiting over a week later for anyone to be in touch with me!
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Dave Scott
(@Tank2521) reported
from
Ratho Station, Scotland
@virginmedia how long does it normally take to transfer a number from another network? I've just been given a PAC code but don't want to call up just now if it's going to leave me unable to use my phone
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia They may have the same training but they do not have the same capability to make decisions. I don’t care where they are based but only UK based departments can help getting this installed. How can @Ofcom allow you to charge premium numbers just to get in touch it’s been 10 weeks!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Hamilton
(@Firetaxi) reported
@PirateGraham1 @virginmedia It’s not just Virgin TV that’s the problem,their whole wife network in this part of North London is awful!
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Steven Lewis
(@stevelewis333) reported
@virginmedia @virginmedia I work at home as a web developer, its kind of a challenge when your internet disconnects and drops packets all the while. These problems started on 7th January when the new so called "Superhub 5" was set up, yet I can't seem to get a replacement modem to try?
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Sp00kiMudMan
(@Sp00kiMudMan) reported
@stuartlovibond @virginmedia Hey how’s that great customer support going
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Toye Sodeinde
(@Toyespeaks) reported
@virginmedia hey the code for the £75 Amazon gift card you sent is not working
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Paul Atkins
(@PaulAtk68878320) reported
@virginmedia Hi on 5actionhd channel 150 it has frozen picture again but when I put it on 187 sd version its ok I had this trouble the other day it was ok for a couple days
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David Willey
(@WilleyTakeMeOut) reported
@virginmedia Any update? Can someone from @virginmedia please contact to advise when the damage outside my house will be fixed. I have been trying to sort this since October last year!
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Urm
(@erm2urm) reported
@virginmedia is there a problem in the WA7 area. Why am I only receiving 58 mbps?
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Chris Parkes
(@SurfWorks) reported
@stevelewis333 @virginmedia They are absolute clowns Steve, we have had problems for months with them…
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Daniel Ray
(@Dan_a_Ray) reported
Why do I pay >£50 a month for Wi-Fi that doesn’t work @virginmedia ? Explain that to me please? How’s a person supposed to do any work without having a bad Wi-Fi induced breakdown 😴
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lI Its ya boy calv lI
(@Itsyaboycalv) reported
@the_pieface How dare virgin media take man like pie face down