Virgin Media

Virgin Media Outage Report in Livingston, West Lothian, Scotland

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Livingston come from postal codes EH54.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Livingston, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Livingston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Livingston, West Lothian, Scotland 04/03/2025 05:15

April 03: Problems at Virgin Media

Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Livingston, West Lothian, Scotland

The most recent Virgin Media outage reports came from the following cities: Falkirk, Edinburgh, Larbert, Grangemouth, Dunfermline, Livingston, Uphall, Bo’ness and Bathgate.

Loading map, please wait...
City Problem Type Report Time
United KingdomFalkirk Internet
United KingdomEdinburgh Internet
United KingdomEdinburgh Internet
United KingdomEdinburgh Internet
United KingdomEdinburgh Wi-fi
United KingdomEdinburgh Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Livingston, Scotland

Latest outage, problems and issue reports in Livingston and nearby locations:

  • AG_Developer Arek Kwapis (@AG_Developer) reported from Falkirk, Scotland

    Come on @virginmedia, this is getting ridiculous now. Been without Internet for over 24hrs - ever since yesterday's maintenance at 9am. Still not got my Oomph unlimited data to help ease the pain either and no ETA on fix. This is beyond silly.

  • thebarfly The Bar Fly (@thebarfly) reported from Edinburgh, Scotland

    @virginmedia I also phoned to report on Thursday but was then told yesterday there was no record of that so must be lying. The customer service on the phone is truly atrocious. Your services are great when they work, your customer services the opposite.

  • EdiDisgraces Edinburgh’s Disgraces (@EdiDisgraces) reported from Edinburgh, Scotland

    Cost of living advice - IF Virgin Media ask for a big price hike tell them you are going elsewhere but will stay for the same price as a new customer would pay. It takes a while but saved £800 (over 18 months) today and will get more for same price/no increase @MoneySavingExp

  • DNSandilands David Sandilands (@DNSandilands) reported from Falkirk, Scotland

    @virginmedia Yeah but then I realised you can't use a 192.168.1.x network with the hub either 🙃 so sadly into modem mode it goes.

  • JillScorer1 Jill Scorer (@JillScorer1) reported from Dalgety Bay, Scotland

    @lornagilmour_ @virginmedia @SkyUK How to make a complaint via phone. Call us on 150 from your Virgin Media landline or Virgin Mobile. Or 0345 454 1111* from any other phone. WONDER IF THIS WOULD WORK?

  • AG_Developer Arek Kwapis (@AG_Developer) reported from Falkirk, Scotland

    @virginmedia Unfortunately no. I've spoken to multiple agents all day and an engineer is scheduled for tomorrow. If it isn't intermittent outage, it's a massive speed decrease (currently getting 50Mbps down/3Mbps up on a Gig1 line, usually 800Mbps down/55Mbps up)

  • lfinn777 liam finn (@lfinn777) reported from Edinburgh, Scotland

    @virginmedia Is this in progress? I haven't seen any resolution?

  • lesley_neilan Lesley Neilan (@lesley_neilan) reported from Edinburgh, Scotland

    Hi @virginmedia it seems channel 160 is no longer authorised? (for me). Called 150, got text with link to check, advice? Call after 8am tomorrow. Any info on the issue much appreciated thanks

  • thebarfly The Bar Fly (@thebarfly) reported from Edinburgh, Scotland

    @virginmedia It claims intermittent issues. Mine has been totally dead for the past two days. I appreciate there is nothing you can do. It means when that is fixed and I still have my issue, I’ll have to start again to report then patiently wait till they can be bothered sending someone.

  • happymaan Radhamanalan (@happymaan) reported from Edinburgh, Scotland

    @virginmedia I checked.. No issues in my area!

  • ashjrox Ashley (@ashjrox) reported from Edinburgh, Scotland

    I've had rude calls with some staff, spent over £9 on calls to @TravelodgeUK to get this refunded for the charity, their customer service emailed saying that even though two of their staff & virgin media said I should get a refund that they are not going to refund. #badservice

  • lesley_neilan Lesley Neilan (@lesley_neilan) reported from Edinburgh, Scotland

    Hi @virginmedia I am trying unsuccessfully to contact you about my current contract. I don’t have WhatsApp and your online help link doesn’t help. My old fashioned ‘telephone’ call ended with ‘there was a fault’. Are there any humans around?

  • thebarfly The Bar Fly (@thebarfly) reported from Edinburgh, Scotland

    @virginmedia And the scheduled engineer call tomorrow got cancelled because of this unrelated and later supposed outage. It’s a farce.

  • thelifeoftul Tullia (@thelifeoftul) reported from Edinburgh, Scotland

    @virginmedia @virginmedia now your service status is saying there are no issues in the EH7 area yet we’ve received a text that we won’t have wifi yet again till tomorrow morning? Please can you communicate what is going on?

  • thebarfly The Bar Fly (@thebarfly) reported from Edinburgh, Scotland

    @virginmedia Is there a broadband outage in Edinburgh EH11 just now?

  • Spike61987764 Spike (@Spike61987764) reported from Edinburgh, Scotland

    @virginmedia what is going on? No television or broadband from 550pm Thursday the 30th of June. Estimated fix was 3am 1st of July. Guess what? Still nothing. Now estimate is 12pm today. Aye thats no happening. What time will the service I'm paying for be back online?

  • thebarfly The Bar Fly (@thebarfly) reported from Edinburgh, Scotland

    @virginmedia Nothing. The frustration is there’s no record of an outage yet I’m now told it will be 21st when that is fixed. At which point my issue is still going to exist and I’ll have to phone the awful call centre again to beg for an engineer.

  • AG_Developer Arek Kwapis (@AG_Developer) reported from Falkirk, Scotland

    @virginmedia Is there any ETA on issue resolution?

  • Spike61987764 Spike (@Spike61987764) reported from Harthill, Scotland

    @virginmedia Not hard enough. 20 hours and 20 minutes without television and broadband which I pay dearly for and that's the best you can say. Time for compensation for no service and move away from @virginmedia to someone more reliable and actually cares a little about customer service

  • neilfinlayson Neil Finlayson (@neilfinlayson) reported from Edinburgh, Scotland

    @virginmedia we’re very displeased with your Internet speed. Up and down like a yoyo. CityFibre next stop

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • NASheridan Nathalie Sheridan 🇪🇺🇬🇧🇧🇪🐶🪴☕ (@NASheridan) reported

    @Mandoline_Blue I've been an O2 customer for almost 20yrs, then following the merger with Virgin Media, issues have crept in: Priority app offers not as good as they were/come with more conditions, tariffs not as competitive, difficult to reach customer service. I'm leaving them in August

  • MrVictorJay JAMES (@MrVictorJay) reported

    @UncalmItalian @4Viewers I have this problem a lot on my tv. @virginmedia top set box don’t load any of the episodes.

  • AlanDurney Alan Durney (@AlanDurney) reported

    @virginmedia Go to SKY or BT, Virgin's customer service is dreadful and they are overpriced! I am switching this month.

  • KashanKhan Kashan Khan (@KashanKhan) reported

    @virginmedia I'm trying to upgrade my account package with you, but you won't let me log into MyVirginMedia and you won't let me reset my password. If you are turning away a loyal customer of 20 years and my money then I'm happy to go elsewhere and join @bt_uk

  • misstraceylloyd Tracey Lloyd (@misstraceylloyd) reported

    @virginmedia Hi. After four hours of trying on the various platforms I had no joy. Is there anything you can do to get someone to call me please? I want to cancel & go to another provider

  • lgmh78 lynsey h (@lgmh78) reported

    @virginmedia No known issues in area - never is. Just really poor service.

  • CraigSmee87 Craig Smee (@CraigSmee87) reported

    @virginmedia Nope but I got a nice little call today to tell me not to worry the technician is coming to fix it in 4 weeks time. Nice of u to let me know. In the meantime I’ll take a £15 credit off my bill. Really I shouldn’t have to pay a thing a Amy service is not what I’m paying for.

  • JeanneBartram Jasmine the European Cat (@JeanneBartram) reported

    @virginmedia @Florence_R_A I really cannot stand this appallingly unhelpful service!

  • JeanneBartram Jasmine the European Cat (@JeanneBartram) reported

    @virginmedia @Florence_R_A I don't want a house phone in a room out the way at the top of the house, its too far to go before the phone rings off. Simple! I want to cancel the phone line. And if its going to be this difficult then maybe I need to arrange another provider altogether.

  • Nin_Boombox Nin (@Nin_Boombox) reported

    @virginmedia She told me all was sorted she’s applied the discount and got me back down to my normal price. My bill due in next few days is still £139.99. I can’t understand what is so difficult. I need this sorting before I’m billed that amount.