Virgin Media Outage Report in Livingston, West Lothian, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Livingston, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Livingston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Livingston, West Lothian, Scotland
The most recent Virgin Media outage reports came from the following cities: Dunfermline, Falkirk, Edinburgh, Larbert, Livingston and Carluke.
| City | Problem Type | Report Time |
|---|---|---|
 Dunfermline |
Internet | |
| Falkirk |
TV | |
| Edinburgh |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Livingston, Scotland
Latest outage, problems and issue reports in Livingston and nearby locations:
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Saleem
(@saleem_mcdonald) reported
from
Edinburgh, Scotland
@virginmedia shocking customer service. Cut off parents box for no reason, taken a week to get anywhere. Passed about from person to person going through the same thing, 1 call lasted over an hour!
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Alan Cadden
(@Aljo79) reported
from
Edinburgh, Scotland
@virginmedia Thanks JGS. The appt date is only part of the issue as the call centre customer service is abismal with no explanation or offer of compensation for lost service. We pay a small fortune each month & have reported numerous issues with Internet connectivity & its only getting worse.
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David Taylor
(@gm8arv) reported
from
Edinburgh, Scotland
@virginmedia Nothing in service status. This on a 1 Gbps connection hard wired. Last time something like this happened my then modem was declared obsolete, as the head-end had been upgraded without any considerations for existing customers’ modems.
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Ian Campbell Foster
(@RadicalSheep) reported
from
Edinburgh, Scotland
@virginmedia Yes, there's been a fault for 24 hours that your engineers are 'still working hard to correct'. Over 24 hours! Hopeless. Leaving @SkyUK was the worst decision ever.
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𝒫𝒶𝒾𝑔𝑒 𝒜𝓁𝒾𝒸𝑒 ♛
(@paigealice_xo) reported
from
Edinburgh, Scotland
Literally been on the phone for over 3/4 of an hour trying to cancel my Virgin Media account. Stop trying to sell me stuff I just want to cancel
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bruce findlay
(@brucerisk) reported
from
Edinburgh, Scotland
@virginmedia been on the phone(150)for almost 30 minutes with a TV problem ( picture freezing intermittently). Went through usual ritual and the call centre have arranged a call back for tomorrow to see if problem still exists. It does. Sadly this is almost a monthly occurrence
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bruce findlay
(@brucerisk) reported
from
Edinburgh, Scotland
@virginmedia Trying to raise a complaint is made extremely difficult when you're put on hold for 26 minutes and then get cut off as the phone also breaks down. Virgin really need to fix their @virginmedia services, before attempting space travel.
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JESSICARAPTOR
(@JFairnie) reported
from
Edinburgh, Scotland
@virginmedia no callback after raising my complaint, to then be told I can’t change from the £27pm to the £29pm package I originally thought I’d purchased as I am now not a new customer and quoted me £59pm🙂plus installation fee 👍🏼..
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David Taylor
(@gm8arv) reported
from
Edinburgh, Scotland
@virginmedia I’d just like someone to check at the head-end, my service configuration, compatibility with my modem, and then we can start testing if necessary. For now I can monitor and reboot the modem.
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cheepcheepcheep
(@cheepcheepcheep) reported
from
Edinburgh, Scotland
@virginmedia internet issues in Lauriston Place EH39EY for myself and neighbours lately. Apparently no known faults but we’ve all just conferred and are having issues. Help!
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Sarah Young
(@Sarz_92) reported
from
Edinburgh, Scotland
@virginmedia been on hold for over half an hour to speak to someone about whether or not I’m going to cancel my package 🤔 this bodes well for you.
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John M Hunt
(@Johnmhunt) reported
from
Edinburgh, Scotland
Just registered for 1GB internet (up and down) with phone for less than I’m paying @virginmedia for 200 MB. Not available yet but coming soon. Meanwhile @virginmedia still hassling me about equipment I sent back at the weekend. They took over a week to send me packaging.
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bruce findlay
(@brucerisk) reported
from
Edinburgh, Scotland
and the ongoing never ending breakdowns @virginmedia continue in #Edinburgh's West End today. At least 7 or 8 times every year since Virgin launched... poor show.
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Baz 🏴
(@BigBajio) reported
from
Dunfermline, Scotland
@virginmedia Engineer has just turned up and trying to resolve issue !
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Fi
(@Hibeeslass) reported
from
Edinburgh, Scotland
@virginmedia demented to death trying to speak to customer services regarding my landline issue that has been down for 2 weeks what a nightmare! 😡
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Laura
(@aberquine) reported
from
Edinburgh, Scotland
@virginmedia just lost BBC2 briefly in addition to Channel 4 and STV. Appalling service.
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Jenny Tyler
(@tyler_jenny) reported
from
Edinburgh, Scotland
@virginmedia No...nothing listed that relates to the problem I'm having.
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Bubbles&Bling
(@AudreyBubbles) reported
from
Edinburgh, Scotland
@virginmedia Seems to be issue with the television service yet cannot phone as constant engages tone ... is there a known outage in any areas a in Edinburgh
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bruce findlay
(@brucerisk) reported
from
Edinburgh, Scotland
@virginmedia Called it.. no help. Automated reply said there was no problem and hung up. Tried 150 for third time and am waiting yet again to talk to someone...13 minutes and counting.. I'm afraid this is happening too often...it's really a very poor service ( and expensive)... 15 mins now!
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bruce findlay
(@brucerisk) reported
from
Edinburgh, Scotland
@virginmedia Ongoing problem. Engineers were meant to visit between 8.00am and 12.00 noon today. Didn't come and didn't notify me. TV working for a while but not consistently and faltering from time to time. Been kept waiting on phone for 10 minutes now hoping to speak to someone...poor show.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lord SteveyP of Stoke 🇬🇧🇪🇺🇦🇹🇫🇷🇳🇱🇮🇪
(@SteveRPugh) reported
@virginmedia It was supposed to be someone remotely helping with the internet service: I have the highest possible package, movies, sport, subscriptions etc and I get treated daily like a mug by your oh-so-distant and uncaring customer service. It won’t go on for long before I go elsewhere.
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Ryan Hunter
(@RyanHunterRadio) reported
@O2 @virginmedia Hi! I have been experiencing issues with O2 Priority via using my Virgin Media account. I simply cannot log in to Priority at all, I have tried iOS, Android and on the website too. Can you please pass this onto the relevant team? Thank you.
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Twofooted
(@TTQTKK7) reported
@virginmedia why is your WiFi so crap now that you’ve increased the cost? Genuine question.
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Knit!
(@learn_crafts) reported
@virginmedia I left about 18 months ago. The price continually increases. The last straw was when my TV service was “upgraded” and all my recordings were deleted as a result.
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Ram
(@Ramizk94) reported
@virginmedia technical support discriminate against people with mobility issues . Think it’s acceptable for people to have loss of service from Wednesday 8am and get an engineer out Monday. Told lies Gave the wrong info.
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jude_01
(@jude_01) reported
.@virginmedia again screwing over loyal customers & saving the best deals for newcomers.I won't pay £45 for the exact same service you're selling for £30 to newbies (and raising my bills to £82 if i wasnt paying attention? Shocking). Adios, good riddance, can't say I'll miss you
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Claire Coast-Smith
(@clairecs1) reported
@virginmedia, I am really getting annoyed now - as mentioned, I was getting intermittent service on landline, but now no tone at all and I can't make or receive calls, so what am I paying for? 1/3
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dubstep Wookie
(@FurrMissile) reported
@lauriedoa @virginmedia im having the same issue close by, i managed to get intouch with someone after like 2hrs of trying and they are sending a engineer to my house, the women on the phone said it sounded like lightning hit some underground wires
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anusha hariharan
(@anu1997909) reported
@virginmedia @vmbusinesshelp I have tried contacting them through twitter. I have go no responses. How do you expect me to get answers. Wi-Fi has been out since Monday. Business account or not it’s still local outage. And what’s more annoying that the Maintenance guy drove off doing absolutely nothing.
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Simon The Biker!
(@simomarshall) reported
@virginmedia Having a rough time using your website, making some basic changes, dealing with your stupid IVR and being hung up on by your tech CS. I’ve a complaint in and someone is ‘dealing’.