Virgin Media Outage Report in Livingston, West Lothian, Scotland
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The latest reports from users having issues in Livingston come from postal codes EH54.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Livingston, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Livingston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Livingston, West Lothian, Scotland
The most recent Virgin Media outage reports came from the following cities: Falkirk, Edinburgh, Rosyth, Livingston, Dunfermline and Larbert.
| City | Problem Type | Report Time |
|---|---|---|
 Falkirk |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
Internet | |
| Rosyth |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Livingston, Scotland
Latest outage, problems and issue reports in Livingston and nearby locations:
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James Smith 🏴🇮🇹🇿🇦
(@SobukweScozia) reported
from
Edinburgh, Scotland
@virginmedia What complex issue? Can you explain what it is? Your service status says it’s fine. I have to wait a week for an engineer. Forgive me for being cynical.
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James Smith 🏴🇮🇹🇿🇦
(@SobukweScozia) reported
from
Edinburgh, Scotland
@virginmedia If I phone there is a message saying there is a complex fault. The online fault tracker says there isn’t. Hard really to understand what the problem is and when and how it will be fixed. Still no service at all. Not impressed.
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Peter Tuffy
(@bigtoodle) reported
from
Edinburgh, Scotland
@virginmedia yes well after waiting in for five hours yesterday for an engineer to come I was just told it had been rearranged for the 28th. The great pity is they never informed me to find out if that was OK, such gross inefficiency abounds within your organisation.
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James Smith 🏴🇮🇹🇿🇦
(@SobukweScozia) reported
from
Edinburgh, Scotland
@virginmedia Except I can’t because I get fobbed off and they just try to get me to upgrade my package. Seriously. I’d just like to know if there is some systemic complex issue, as you suggest, or not.
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Effie Fenton
(@effiefenton) reported
from
Edinburgh, Scotland
@virginmedia With respect, that just takes you to a forum on your own website to tuck this away out of public view. I'll let you know here if I get any response. Emergency response phone lines should be treated as a priority by all telecoms companies.
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James Smith 🏴🇮🇹🇿🇦
(@SobukweScozia) reported
from
Edinburgh, Scotland
@virginmedia I have now had no service - internet, tv, phone - for 24 hours. It’s impossible to speak with someone about this. There is only a vague automated message about a ‘complicated problem’. How can I get this fixed? What are you doing to address this?
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@virginmedia What is going on with your email service? You don't recognise my password causing me to keep changing it and now you've locked me out and stopped me doing that. Awful service.
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FD
(@F_Dev1888) reported
from
Falkirk, Scotland
@virginmedia They said credit will be applied but can’t do it just now as the system is down. 🤔 @Ofcom
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@virginmedia Neither of these things have happened. The last person on the help desk that I spoke to denied that the account was associated with my VM account and did not want to talk to me. Nothing happens when the Help Desk can't sort it themselves Please deal with this.
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@AndyHarrison123 @virginmedia Help desk pretty much admitted it. Said suspicious activity. No doubt me constantly changing my password. Suggested fix within 5-days. Said they would email me when done!!!! First noticed it about a week ago. Galling when you get the followup marketing text.
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Viv Haig
(@vivhaig) reported
from
Edinburgh, Scotland
@virginmedia Yes I’ve done all of that and my phone is saying ‘Check phone line’. My land line has been off since last Friday. Ever since it was swapped over to your fibre network and the new adapter fitted to the back of the router. I’m paying for a service I’m not receiving.
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Paul Collier
(@welshref) reported
from
Edinburgh, Scotland
@virginmedia how the hell do I get any sense from you guys? Eight days spent just trying to get an account sorted 🤬 your customer service is non-existent
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Stuart Lyon 💙
(@StuartLyon) reported
from
Edinburgh, Scotland
Virgin Media probably the worst broadband provider in the world. Can’t access their service status info via 3G.
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@virginmedia About 14 days ago I kept being asked to reset my password. On the 3rd or 4th occasion I was locked out. The first Help Desk person said 'suspicious activity' and escalated the problem. The second person said that the address was not associated with the primary account holder 1/2
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John M Hunt
(@Johnmhunt) reported
from
Oxgangs, Scotland
@virginmedia hi I’m aware there’s a calling issue just now on Virgin Mobile but I was wondering how to get an upgraded 5G SIM on ultimate Oomph as the one we have is only allowing 4G.
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Peter Tuffy
(@bigtoodle) reported
from
Edinburgh, Scotland
@virginmedia The phone is not working and your engineer was arranged to call today between 1.00 and 6.00pm needless to say he did not arrive or give me a call to arrange another day.
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James Smith 🏴🇮🇹🇿🇦
(@SobukweScozia) reported
from
Edinburgh, Scotland
@virginmedia BTW. It’s not an ‘intermittent’ issue - I’ve had no service at all for 18 hours, and what exactly does ‘taking us a little longer than usual’ to fix actually mean?
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Mike McNulty 🏴🇪🇺🇺🇦✊
(@bankaudits1) reported
from
Edinburgh, Scotland
@virginmedia Currently dealing with someone eventually and having major problems…very angry customer..!
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James Smith 🏴🇮🇹🇿🇦
(@SobukweScozia) reported
from
Edinburgh, Scotland
@virginmedia I’ve no internet, phone or tv in South Edinburgh - following intermittent internet for days. Your fault checker says there is no service fault yet your website does not allow me to book an engineer. Can you help?
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@virginmedia I have still not heard from you other than to be told that the email account I can no longer access, is not associated with the account we've had with you for 25 years. Am I supposed to just accept this? How do I escalate a complaint?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jockyfox 🦊
(@Jockyfox) reported
@virginmedia hanging up on a caller (my son) whilst having left them on hold is the lowest of the low in terms of customer service @richardbranson @Ofcom
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Stephanie
(@stephweeks5) reported
@virginmedia I want to leave you as a customer but can’t do that if I can’t speak to someone not being rude but it’s not exactly hard to understand
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Andrew Francis
(@Drewie251) reported
@virginmedia A mobile phone! Leaving @ThreeUK because they are awful. But your customer service is just as bad! Done!
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Aidan 🇿🇼
(@Aidsdan) reported
@virginmedia you lot are terrible. On hold for well over an hour! Do you ever answer your phones?!
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steve
(@stevetw1) reported
@virginmedia hi, just web mail via laptop.just tried logging in again it worked ok then. problems were with the verify system not working
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Aaron Dickens
(@Chinnery1950) reported
@virginmedia Once again we have issues with Virgin. Have had no phone for two weeks now, several hours on hold only to get through to people who don't really help and just send two engineers out to us. It's disgraceful. I should be surprised at the rubbish service. Sadly I'm NOT.
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Rich H Wand
(@Wandster) reported
@virginmedia Not recently. The only offer I have been given is pay more £ for more MBs. Problem is we are already paying a lot and we only average about 80% of the expected download speed anyway.
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dan rogers
(@danrogers88) reported
@SkyHelpTeam Because it says I can’t use it if virgin media user so that’s why I was using the sky sports app but that worked for a while and the past 3-4 months it’s not working at all I’ve downloaded reinstalled but nothing works
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phil
(@p1unna) reported
@virginmedia where ******** can I contact you ? I've tried to contact you by phone and you have me waiting 3 hours
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Luke Fairbairn
(@lukefairbairn7) reported
@virginmedia £95 a month for 12month for a renewal of my virgin package........ new customer gets better package for £45a month for 18months? Show your existing customers some loyalty you set of cowboys