Is Virgin Media having an outage in Livingston, West Lothian, Scotland?

@virginmedia can someone please help my wife get access to her email account. Has spoken to many staff without success.

Typical (lack of) service from @virginmedia. I see an offer from VM which is lower than my current price for my monthly SIM-only phone, call to ask about it,”Sorry we can’t access accounts at the moment”.

@virginmedia Currently only getting between 20-40mbps speeds on my 350mbps connection. YouTube videos not able to run at HD. Your service status says all ok but the network test on the Hub 3 says there are broadband issues. EH53

@virginmedia I phoned on Saturday about my package I wanted to remove a TV box the girl went to check I was on hold came back said her computer was down and would phone me back in 10 mins unfortunately she never called back. Bad service

@virginmedia I give up I going to phone and cancel paying over 100 pound a month get sky or by half price

@virginmedia You can never get through

@colletteb89 @virginmedia They are absolutely shocking. My mum is 82 and her tv box is slow and freezes and because IT ppl can’t find any wrong they have forced her to cancel all services after 10 +years. Customer service is a total disgrace 😡😡😡😡😡😡

@markcharnock @virginmedia Having exactly the same problem! Moving to sky me thinks🤔

@virginmedia wifi down😡😡😡 #virginmedia #wifidown #Falkirk #today #annoyed

@virginmedia hi how do I go about cancelling my contract 113 a month is a discrace get it much cheaper elsewhere been a long loyal customer but get no deals

@virginmedia Yeah still issues trying to open Safari. May be a #Apple issue . Found Firefox it opens. Not sure how to resolve though

@virginmedia 1. If I look on a Web site I get the basic details right away. 2. So tell me the offer before before asking for passwords. 3. Don't lie about it being the same price when it isn't. 4. As usual, you aren't offering not good customer service.

@nude_effe @virginmedia Nah I’ve a MacBook and never had issues with safari before. I’m presuming a temporary glitch somewhere

@virginmedia evening. WiFi is totally out. Tried the troubleshooting circle but it couldn't identify problem. Switched on/off. Was intermittent last week. Self employed WiFi junkie. Hook me up.

@virginmedia It’s saying no known issues it had an issue warning yesterday but said it was resolved so I reset everything this morning and nothing has changed this has never happened before usually we just have speed problems that is resolved after calling -

@virginmedia whats up with your service in edinburgh ...phoning no good either ...not answering my problem #useless

@virginmedia as hopeless ! WiFi down , tv down in EH16 area and a estimated fix date of 24th December ! What a joke . What’s going on! #leaving

@virginmedia I try not to be too rude/snarky on social media but 45 mins of having these flashing in my face is giving me a headache.

Also @virginmedia other devices having problems with the WiFi. Called last night something at ur end was from manual to automatic. Was told if no change to book in for technical issue.

@virginmedia She was rude, unhelpful and really wasn't happy that I wanted to downgrade to save some money.

@virginmedia phoned to downgrade my package and was spoke to like a piece of shit from the foreign woman who answered my call. Terrible customer service.

@differenting @virginmedia Same for me, Trinity also. Keep checking status and says no known faults but live chat is also down. Sort it outlet @virginmedia, rarely are you out for so long.

@virginmedia I have done all the tips nothing works. I was told I will need a booster by someone on phone and then call ended and never received booster. It’s causing mayhem

@daveake @virginmedia Yes, I was thinking monthly, so you know what service you need - and obviously you do. That FTTP sounds great - I do hope it’s not too far ahead.

@daveake @virginmedia Pleased that Telewest (as it was) had fibre to the end of the road, then cable to the house. I pay for 200 Mbps down, 12 Mbps up. So recommended, if not for service quality (direct access, incomprehensible accents, unsolicited phone calls etc.).

@virginmedia set up and account and bundle with you yesterday afternoon and have still not received an email confirming any of this. Unable to call customer service as it is not working.

@virginmedia Great.....I can do everything I’ve done a dozen times already....again! Think I’ll suffer the poor broadband until I can go elsewhere

@virginmedia Couple of months ago. And to be honest it’s not been as bad, but still get buffering for to often fornus to enjoy TV. I also switch the WiFi off on my phone as my 4G is faster

@virginmedia The same thing every time, switch off, reset, test everything, do a remote test, an engineer puts a signal booster on, another engineer who takes signal booster off, an engineer recommends a new WiFi hub, then we had to ask for new TiVo box....signal is brilliant when it works.

@virginmedia No, this is a constant issue we have had now since we came to you. The signal drops out far to regularly for it to be not noticeable.

@virginmedia Yes it is. EH6. Has been 'sending engineers' since yesterday at this time (must be hundreds of them there by now). Every other service I pay for that relies on broadband is unusable, @Skype @Steam @Spotify - never factor this into your "sorry letters". Happy to price hike though.

My @virginmedia broadband has been down for 24hrs now. Effectively ruined my weekend. They are too expensive to put up with this quality of service. Goodbye.

@virginmedia yous are absolutely terrible, i’d rather use my schools wifi

@virginmedia WORST BROADBAND EVER 🖕🖕🖕

@virginmedia Lol. Signed cable my street many many years ago. If only my whole county had the choice @virginmedia, you would have a great revenue stream. But you have never made inroads, so a whole county has only 1 real choice.

@virginmedia There are problems everyday, the wifi is so poor i think sky will be foned soon.

@acowan70 @virginmedia I agree 100% pay a fortune for **** all 😠😠

@virginmedia Mobile phone not working..im told there is a mast not working..being sent new sim card,yet most alarmingly my friend says he has had 3 new sim cards..still not working after 4 weeks !!!

Good when it works, but lacking customer support when it doesn’t. Very lacking in upload speed, too. @virginmedia

@virginmedia The issue I have would mean giving personal details. All I want is to speak to someone but no-one picks up the phone + no reply to emails either. My bill just increased by £15 + my wifi has got worse!

@virginmedia I get an unsolicited call from one of your reps (despite asking not to call), I ask for more information, and they promptly disconnect! What sort of customer service is that? 0800 052 1251.

@virginmedia Direct debit fixed! But now an outage where is says my password is wrong for my router! What is going on!!? Tried customer service but was on hold for an hour!!!

@virginmedia my home wifi has not been connected since yesterday. It doesnt even show up when i look for it. It normally auto connects. Is there an issue?

virgin media wifi ******* sucks ass

@virginmedia how long is the super hub 3 going to be down for ? Shocking communication as per

@virginmedia Why do you not have a pinned tweet explaining the Wi-Fi issues and when they will be resolved?

@virginmedia having a problem with WiFi in Edinburgh EH9. Any ideas if it’s a locational issue?

@virginmedia why is my WiFi not working????

8 weeks of @virginmedia incompetence and blaming the customer. @SkyUK took one phone call on a Sunday to get @bt_uk out this morning to fix the fault within an hour, including setting up devices.

@virginmedia No signal on my Virgin mobile, Central Scotland area. Only able to tweet as on Wi-Fi. Is the service down in this area?

@dilan_ipekx @JackofallReeds @virginmedia The planned disconnection was to a Virgin Media box which was requested from VM. The work was done earlier than originally scheduled therefore causing the issue as everything hasn't been transferred to a new unit. We are now working closely with VM to rectify the issue.

@UKPowerNetworks @JackofallReeds @virginmedia Thank you for the apology, but what I wanted to know is when there is a “planned” disconnection/outage does it actually take 2 weeks to rectify, I think it’s pretty absurd that when planning something like that you don’t have a plan to actually fix it.

@ahmet67yilmaz @virginmedia You poor thing! That is very poor!

🤔 my @virginmedia 350 mbps is kicking out approx 30-80 mbps for £52 per month WOW 🙄customer support is a joke don’t waste your money #virginmedia #martinlewismoneyshow #CustomerService

@Kaostanza @virginmedia @starzplayuk Never fix ,never. I’m sooooooooo regret.

@RebekahSeldon1 Looks like another pissed off virgin media customer

Virgin media actually sucks... all these random cuts to the internet just pissed man off

We are paying near on 40 a month just for Internet here and the service is poor @virginmedia. Had to disconnect the WiFi more than twice in 20 minutes

@virginmedia your Internet service is awful and overpriced.

@virginmedia useless once again. Get through to your CC to advise there is ANOTHER fault on my line and people in my area are also affected. No one is able to help or even raise it as a fault. Beyond a joke.