Virgin Media Outage Report in Livingston, West Lothian, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Livingston come from postal codes EH54 and EH53.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Livingston, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Livingston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 12: Problems at Virgin Media
Virgin Media is having issues since 10:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Livingston, West Lothian, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh, Falkirk, Livingston, Dunfermline, Linlithgow, Larbert, Carluke and Grangemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
TV | |
| Edinburgh |
Total Blackout | |
| Falkirk |
Internet | |
| Edinburgh |
Internet | |
| Livingston |
Internet | |
| Falkirk |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Livingston, Scotland
Latest outage, problems and issue reports in Livingston and nearby locations:
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Acky
(@lexo6647) reported
from
Edinburgh, Scotland
@virginmedia the problem is now being dealt with and will need repair. Thanks for the help again although it shouldn’t be so difficult. Pensioners don’t have the knowledge to do what I had to do for my dad
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Abhishek BEHL
(@iABehl) reported
from
Edinburgh, Scotland
@virginmedia I would like help / assistance in setting up my new account. I received 3 missed calls today from your sales team and when I did call back nothing productive happened. I have a severely disabled daughter and we need the new account to be activated as we have alot of…
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Acky
(@lexo6647) reported
from
Edinburgh, Scotland
@virginmedia We have tried to problem solve ourselves and need help. A replacement box or an engineer, not a link to a forum. Do you have a link to a customer complaints department? Maybe I will get somewhere with them.
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Acky
(@lexo6647) reported
from
Edinburgh, Scotland
@virginmedia as it was tiresome and he can’t get through to anyone. The same problem I had today. He has his phone, broadband and tv with you. His mobile as well I reckon. Having spent a good bit time today going through all the stuff on the phone to eventually be hung up on is infuriating
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Acky
(@lexo6647) reported
from
Edinburgh, Scotland
@virginmedia been trying to get through to you. Finally got through to try and speak to a customer service and was cut off immediately when transferred from automated service to an actual person. Trying to sort out my 80 year old dads tv service. Awful service
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Peter Tuffy
(@bigtoodle) reported
from
Edinburgh, Scotland
@virginmedia I can hear a band playing a tune but it will not be to my benefit. I phoned today about being overcharged obviously the call handler was so inept she cut me off rather than fix it. But she did get in the fact that this terrible service was going up by 20% next month.
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Peter Tuffy
(@bigtoodle) reported
from
Edinburgh, Scotland
@virginmedia more problems with Virgin, their internet and phone service in EH 14 has had problems for two weeks, no refund for the loss of service though. I was cut off today after their call handler could not answer the simplest of questions on an overcharged bill.
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Peter Tuffy
(@bigtoodle) reported
from
Edinburgh, Scotland
@virginmedia Well as usual you are not proactive to customers informing them of a lack of service. You instead are always reactive when someone complains and slow to compensate for loss of service. Your frequency of drop outs in service are held as secretive.
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Billy Doyle
(@wcd07) reported
from
Livingston, Scotland
@biker_Ian @Craids Think I'll be changing no. My @virginmedia still down. Shocking service 🤬
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Dave
(@savcabb) reported
from
Falkirk, Scotland
Sick of @virginmedia broadband. Constantly goes down for no reason. WiFi glitches but of course you phone and it’s never there fault Not as if it’s cheap either at over £50 a month #timeforachange #frustrated
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David Fyvie
(@thefyvies) reported
from
Edinburgh, Scotland
@virginmedia It’s been horrific for the last 4-5 days although today is by far the worst.
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Jette Goldie ♿ 🏴@wolfette@mastodon.social
(@JetteUk) reported
from
Edinburgh, Scotland
@virginmedia broadband in EH11 is up and down like a yo-yo. More down than up. (like my attempts with a yo-yo)
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Ged O’Hara 🏴
(@gedi29) reported
from
Edinburgh, Scotland
@virginmedia any update on the uk wide broadband issues??
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Nicholas Cross
(@wfastronomer) reported
from
Edinburgh, Scotland
@andrewducker I did have two rather stressful conversations with Virginmedia a couple of months back. In the first one they offered me a terrible offer and said it was the best and moving took ages. They did this in a slow way, always trying to divert the conversation. 1/
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Darren Obbard is on mastodon
(@DarrenObbard) reported
from
Edinburgh, Scotland
@virginmedia Yes. Yesterday. Which is why our phone doesn't work. No adapter, despite being assured it would be sent.
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Hector MacQueen
(@MacqueenHector) reported
from
Edinburgh, Scotland
@virginmedia, I have been trying to contact you for 3 weeks in order to cancel my TV contract. Email, phone, WhatsApp and your app all lead into frustrating brick walls. Kindly contact me, quickly.
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Scottish
(@Scottish720) reported
from
Skinflats, Scotland
@virginmedia I don’t know how you can send out a letter that says our prices are going up but won’t effect you till the end of the of your current price fix /contact then we called up to enquire about it to find out it would actually go up in may absolutely ridiculous
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diandrick
(@ladyracer70) reported
from
Edinburgh, Scotland
@virginmedia Thanks for asking. An operator will call me back tomorrow, as it’s part of an ongoing three week saga. I’m so disappointed as I’ve been a loyal VM (originally Telewest) customer for around 30 years. Remaining hopeful 🙃
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Louise Hamilton
(@louham74) reported
from
Grangemouth, Scotland
@virginmedia I just phoned again and was told they cannot order for me. So close to just cancelling this shoddy service 🤬
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Louise Hamilton
(@louham74) reported
from
Grangemouth, Scotland
@virginmedia your customer service is shocking! A sure way to loose customers 🤬🤬🤬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🅹🅸🅿
(@JipJipperson) reported
@virginmedia need to order a new TiVo box as we have had the “Virgin DVR has detected a serious problem” message appear. Website crashes and 0345 454 1111 links me to the website, which crashes. Can you help on here?
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The Punisher
(@AngelEs29908800) reported
@virginmedia guys what is going on in Braintree-UK? No Internet since yesterday. Horrible service mates, will leave you soon, bye bye!
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MAHenry21
(@MAHenry21) reported
@virginmedia @IdleMancer Not good enough @virginmedia. Yet AGAIN been prevented from working by your failing broadband. Days work lost which I'll need to make up in what should be my time off. No explanation. No service. No refund unless this farce continues for 2 days. Will be changing provider ASAP.
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Nina Ballerina
(@ThornhillNina) reported
@virginmedia paid for an upgrade and got nothing !!! Online support absolutely shocking service
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IdleMancer
(@IdleMancer) reported
@virginmedia I've not had broadband all day and now the services portal is saying an estimated fix time of 11:06pm TOMORROW. What is this shambles. I work from home and so two days impacted now. Can you give any update besides what your shocking services portal gives?
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IdleMancer
(@IdleMancer) reported
@virginmedia I've not had broadband all day and now the services portal is saying an estimated fix time of 11:06pm TOMORROW. What is this shambles. I work from home and so two days impacted now. Can you give any update besides what your shocking services portal gives?
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Alex Ellis-Garnham
(@westringcapital) reported
@virginmedia No, when clicking the link it states unable to check the service in my area? Very unhelpful and your chat does not provide an update either
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Vikki Petts
(@vikkipetts) reported
@virginmedia hello I’ve had a text advising there is an outage. I live in Witham and had no internet all day. Do we have any idea when this will be fixed please as no updates on service checker, just advises there is no service
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MrsM 💙
(@oldpoyntz) reported
@virginmedia They have no idea how to sign in to it. They are new to Virgin & used to use my Netflix account until that wasn't allowed anymore. They've never subscribed to their own Netflix account.
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Dan east
(@Danwest7619) reported
@virginmedia please get in touch with me. I’m having a nightmare trying to sort out my broadband package on the phone, need help from higher up #virginmedia #broadband #internet