Virgin Media Outage in Livingston, West Lothian, Scotland

@virginmedia can I please have a customer service email address I don’t have time to phone and have photos to send as part of my query 😭😭

@virginmedia will be Tuesday next week, so for the whole weekend and Monday I will be cut off from my service, and I just moved to you hoping for a better customer care, i can't express enough how disappointed I am and how angry because of that. How can you let this to happen 😡

@virginmedia Now I have an engineer coming tomorrow. They way this has been handled is ridiculous. I lodged a complaint online, was told I’d get a response within 7 days. So patiently waiting. I want to speak to someone UK based with authority to sort this out for me.

@virginmedia I’ve had no services since Tuesday. Discovered this after CS closed Tuesday night, as I’m a nurse and work long hours. Contacted Wednesday, got attitude from a call handler, spoke to a manager who couldn’t help much. New router, self install, still nothing!

@virginmedia I have already logged a complaint via website, awaiting response. Logged another complaint on a phone call this evening. Very disappointed long term customer here.

@Graeme55zie @virginmedia Same my @virginmedia fiber has been down since 4pm today their service page said there was a fault that would be fix by 22:00 still nothing

@virginmedia Heading home after a busy day. Hoping to watch @BoRhapMovie when I get in. Also hoping the 'issues' have been resolved.

@virginmedia Still not working. Out of sync by a few seconds.

@virginmedia Signed up to Virgin Store tonight to watch #BohemianRhapsody bit it's failed. Not great service. :-(

@virginmedia Not yet. As I said, the problem can be solved by restarting the hub, at least it works up until now.

@virginmedia I’m trying to watch my programming but it keeps coming up that my internet is too slow! 😟 I’ve only had Virgin for 2 months and this isn’t the first time. I was told by the rep that Virgins Internet was the best! Can you help please.

@JR__1967 My man works for Virgin Media and there's no environment more hostile than a house that's wifi been down for a day.

@virginmedia Slightly worrying as you have signed me up to a service I made very clear on a recorded line I did not want, not even ideal that you will charge me £154 for a service I did not ask for. How can this be any type of service.

@virginmedia Sorry I made a complaint on the 18th of January 2018 and I have had zero response! Can you arrange for someone who has experience in customer service to call me back. Ideally before I move. Which is 24 days and counting.

@virginmedia tv tonight is so crap #virginmedia #sobad #Falkirk #tonight

@virginmedia Why in this day and age haven’t you got a no or email to get through to to resolve a complaint instead of being on phone for over a hour

@virginmedia @euancrawford Have phoned wait 40 mins to get through I need internet for work and nothing paid up to date too shocking service have you only one worker in call centre

@virginmedia can someone please help my wife get access to her email account. Has spoken to many staff without success.

Typical (lack of) service from @virginmedia. I see an offer from VM which is lower than my current price for my monthly SIM-only phone, call to ask about it,”Sorry we can’t access accounts at the moment”.

@virginmedia Currently only getting between 20-40mbps speeds on my 350mbps connection. YouTube videos not able to run at HD. Your service status says all ok but the network test on the Hub 3 says there are broadband issues. EH53

@virginmedia I phoned on Saturday about my package I wanted to remove a TV box the girl went to check I was on hold came back said her computer was down and would phone me back in 10 mins unfortunately she never called back. Bad service

@virginmedia I give up I going to phone and cancel paying over 100 pound a month get sky or by half price

@virginmedia You can never get through

@colletteb89 @virginmedia They are absolutely shocking. My mum is 82 and her tv box is slow and freezes and because IT ppl can’t find any wrong they have forced her to cancel all services after 10 +years. Customer service is a total disgrace 😡😡😡😡😡😡

@markcharnock @virginmedia Having exactly the same problem! Moving to sky me thinks🤔

@virginmedia wifi down😡😡😡 #virginmedia #wifidown #Falkirk #today #annoyed

@virginmedia hi how do I go about cancelling my contract 113 a month is a discrace get it much cheaper elsewhere been a long loyal customer but get no deals

@virginmedia Yeah still issues trying to open Safari. May be a #Apple issue . Found Firefox it opens. Not sure how to resolve though

@virginmedia 1. If I look on a Web site I get the basic details right away. 2. So tell me the offer before before asking for passwords. 3. Don't lie about it being the same price when it isn't. 4. As usual, you aren't offering not good customer service.

@nude_effe @virginmedia Nah I’ve a MacBook and never had issues with safari before. I’m presuming a temporary glitch somewhere

@virginmedia evening. WiFi is totally out. Tried the troubleshooting circle but it couldn't identify problem. Switched on/off. Was intermittent last week. Self employed WiFi junkie. Hook me up.

@virginmedia It’s saying no known issues it had an issue warning yesterday but said it was resolved so I reset everything this morning and nothing has changed this has never happened before usually we just have speed problems that is resolved after calling -

@virginmedia whats up with your service in edinburgh ...phoning no good either ...not answering my problem #useless

@virginmedia as hopeless ! WiFi down , tv down in EH16 area and a estimated fix date of 24th December ! What a joke . What’s going on! #leaving

@virginmedia I try not to be too rude/snarky on social media but 45 mins of having these flashing in my face is giving me a headache.

Also @virginmedia other devices having problems with the WiFi. Called last night something at ur end was from manual to automatic. Was told if no change to book in for technical issue.

@virginmedia She was rude, unhelpful and really wasn't happy that I wanted to downgrade to save some money.

@virginmedia phoned to downgrade my package and was spoke to like a piece of shit from the foreign woman who answered my call. Terrible customer service.

@differenting @virginmedia Same for me, Trinity also. Keep checking status and says no known faults but live chat is also down. Sort it outlet @virginmedia, rarely are you out for so long.

@virginmedia I have done all the tips nothing works. I was told I will need a booster by someone on phone and then call ended and never received booster. It’s causing mayhem

@daveake @virginmedia Yes, I was thinking monthly, so you know what service you need - and obviously you do. That FTTP sounds great - I do hope it’s not too far ahead.

@daveake @virginmedia Pleased that Telewest (as it was) had fibre to the end of the road, then cable to the house. I pay for 200 Mbps down, 12 Mbps up. So recommended, if not for service quality (direct access, incomprehensible accents, unsolicited phone calls etc.).

@virginmedia set up and account and bundle with you yesterday afternoon and have still not received an email confirming any of this. Unable to call customer service as it is not working.

@virginmedia Great.....I can do everything I’ve done a dozen times already....again! Think I’ll suffer the poor broadband until I can go elsewhere

@virginmedia Couple of months ago. And to be honest it’s not been as bad, but still get buffering for to often fornus to enjoy TV. I also switch the WiFi off on my phone as my 4G is faster

@virginmedia The same thing every time, switch off, reset, test everything, do a remote test, an engineer puts a signal booster on, another engineer who takes signal booster off, an engineer recommends a new WiFi hub, then we had to ask for new TiVo box....signal is brilliant when it works.

@virginmedia No, this is a constant issue we have had now since we came to you. The signal drops out far to regularly for it to be not noticeable.

@virginmedia Yes it is. EH6. Has been 'sending engineers' since yesterday at this time (must be hundreds of them there by now). Every other service I pay for that relies on broadband is unusable, @Skype @Steam @Spotify - never factor this into your "sorry letters". Happy to price hike though.

My @virginmedia broadband has been down for 24hrs now. Effectively ruined my weekend. They are too expensive to put up with this quality of service. Goodbye.

@virginmedia yous are absolutely terrible, i’d rather use my schools wifi

@virginmedia Thanks, It states there is issues with TV not broadband. My internet is back on for now.

@virginmedia ya ******* internet is shit, WiFi goes off more than me ******* light switch, quicker using the bastard post !

@virginmedia We did and spent 30 minutes to an hour on hold due to an issue you failed to contact us on #wasteoftime #lossofearnings #willfindanewprovider

@virginmedia Are you being serious the cable is running over the top of tree roots in the garden.. The installation is terrible. How somebody could leave a job like that is beyond me

@virginmedia We have been trying to resolve the issue and got nowhere with anyone, every time I get lied to with another story

@virginmedia I am appoalled by the service which I have been receiving from your customer service and comaplints team. I have had 6 engineers out on the last month to try to fix my internet problem and I am still am receiving intermittent broadband service. HELP @MoneyTelegraph

@virginmedia @bt_uk Here we come👍🏻 Another Virgin Media customer bites the dust👏🏻

When @NetflixUK goes down on @virginmedia & you don’t know what to do with the rest of your evening 🤔

@virginmedia @virginmedia I'm trying to get the Hayu app onto my TV I'm not sure if I have the correct remote (I don't have the double-sided remote) can you help me

@virginmedia Yes i have spent numerous hours on hold to yourselves only to be passed from pillar to post. Not impressed with your shambolic service!