Virgin Media Outage in Livingston, West Lothian, Scotland

@virginmedia been on hold for over half an hour to speak to someone about whether or not I’m going to cancel my package 🤔 this bodes well for you.

@virginmedia No...nothing listed that relates to the problem I'm having.

@virginmedia internet issues in Lauriston Place EH39EY for myself and neighbours lately. Apparently no known faults but we’ve all just conferred and are having issues. Help!

@virginmedia just lost BBC2 briefly in addition to Channel 4 and STV. Appalling service.

@virginmedia Seems to be issue with the television service yet cannot phone as constant engages tone ... is there a known outage in any areas a in Edinburgh

WTF @virginmedia!!! I was watching @BGT, fix it please!!!

@MrG48 @virginmedia Yep, same here too. They are the worst!

@virginmedia Channel 4 is down, BBC1 working though. My service has been shocking this week!!

@twarrestrial @virginmedia Turns out it was! Now to see how get a discount for the 10 days without service!

8 yrs with @virginmedia -numerous internet problems & no actual working phone for over 6 of those yrs, we finally decide to leave. After 30 mins on hold we’re told it will take a further 1hr on hold to get to the cancellation dept who will then require 30 days notice 😡 #rubbish

@virginmedia Yes, it’s registered as being down just now and that an engineer is working on it.

@virginmedia landline down due to power cut/surge in Shandon, Edinburgh EH11. @SPEnergyNetwork

That’s me up to 7 days with broken broadband and WiFi, despite an engineer call out and numerous calls. Finally @virginmedia have agreed the hub is faulty. New one arrives on Tuesday. That’ll be 10 days. #whatapalaver

@virginmedia The connection drops at the router, and on all devices. Your chat function in the app is rubbish as they always say “you’ll need to phone” this you end up repeating yourself. Apparently there is no issues - there is! I’d leave u back to sky 2mrw if I wasn’t stuck in a contract!

@virginmedia Nothing listed under status for my area. This is a constant issue since it was installed 6 weeks ago. Customer service don’t take it seriously. Not happy

@virginmedia Awful service your supposedly 350mb service, constant drop outs n slow speed. Awful! Unimpressed. Helpline team hopeless! 🤬

@VirginRed still haven’t been able to use 50% of pizza won free pizza last week and now got 50% crap virgin Red almost as bad as virgin Media

@virginmedia I think I’ve fixed it will let you know if it reoccurs seems to be to do with using Modem mode on the router has been a known issue for a while that you don’t seem to be willing or able to push out a fix for

@virginmedia what’s going on in Portobello with your broadband services. I upgraded to 350 package but since then the service has been terrible and now there appears to be a fault where the published fix time just keeps moving! #COMPLAINT #shitservice #thinkingofcancelling

I try not to complain but my @virginmedia broadband has been down since about 3pm yesterday and still not working. Having to use 4G on my phone for everything 😡#broadband #internet #notgoodenough

@virginmedia Hello, I am experiencing internet issues. It has not been working since this morning.

@virginmedia Sadly the internet is not working.

ok ... I called and an engineer is coming on Monday but 9 times out of ten it's an outside or area problem. TV stopping and starting. In 11 years we have had well over 30 break downs. This is the West End in Edinburgh @virginmedia

@virginmedia No phone service at all sadly. She will need to try online chat. She has no ends of problems with your network...

@virginmedia hi, my internet isn’t working very well. Can you help please.

My broadband has been down most of the night which means the productive night I had planned hasn't materialised. Thanks @virginmedia, you guys are swell. 🙃

My experience with @virginmedia was 50/50 today called downgrade got a whole lot of crap from the first person. Ended up at the cancellation department who listened to me & saved me as a customer.

So my tivo is being mega slow, ****** up recordings and crashes just from changing the channel...@virginmedia

@virginmedia Having cancelled I doubt there will be, but I am so overwhelmed by your complete lack of care and service

@virginmedia over 30 minutes 3 different people all asking the same condescending questions,,,in order to cancel account on behalf of 95 year old pensioner,APPALLING service

@virginmedia can I please have a customer service email address I don’t have time to phone and have photos to send as part of my query 😭😭

@virginmedia will be Tuesday next week, so for the whole weekend and Monday I will be cut off from my service, and I just moved to you hoping for a better customer care, i can't express enough how disappointed I am and how angry because of that. How can you let this to happen 😡

@virginmedia Now I have an engineer coming tomorrow. They way this has been handled is ridiculous. I lodged a complaint online, was told I’d get a response within 7 days. So patiently waiting. I want to speak to someone UK based with authority to sort this out for me.

@virginmedia I’ve had no services since Tuesday. Discovered this after CS closed Tuesday night, as I’m a nurse and work long hours. Contacted Wednesday, got attitude from a call handler, spoke to a manager who couldn’t help much. New router, self install, still nothing!

@virginmedia I have already logged a complaint via website, awaiting response. Logged another complaint on a phone call this evening. Very disappointed long term customer here.

@Graeme55zie @virginmedia Same my @virginmedia fiber has been down since 4pm today their service page said there was a fault that would be fix by 22:00 still nothing

@virginmedia Heading home after a busy day. Hoping to watch @BoRhapMovie when I get in. Also hoping the 'issues' have been resolved.

@virginmedia Still not working. Out of sync by a few seconds.

@virginmedia Signed up to Virgin Store tonight to watch #BohemianRhapsody bit it's failed. Not great service. :-(

@virginmedia Not yet. As I said, the problem can be solved by restarting the hub, at least it works up until now.

@virginmedia I’m trying to watch my programming but it keeps coming up that my internet is too slow! 😟 I’ve only had Virgin for 2 months and this isn’t the first time. I was told by the rep that Virgins Internet was the best! Can you help please.

@JR__1967 My man works for Virgin Media and there's no environment more hostile than a house that's wifi been down for a day.

@virginmedia Slightly worrying as you have signed me up to a service I made very clear on a recorded line I did not want, not even ideal that you will charge me £154 for a service I did not ask for. How can this be any type of service.

@virginmedia Sorry I made a complaint on the 18th of January 2018 and I have had zero response! Can you arrange for someone who has experience in customer service to call me back. Ideally before I move. Which is 24 days and counting.

@virginmedia tv tonight is so crap #virginmedia #sobad #Falkirk #tonight

@virginmedia Why in this day and age haven’t you got a no or email to get through to to resolve a complaint instead of being on phone for over a hour

@virginmedia @euancrawford Have phoned wait 40 mins to get through I need internet for work and nothing paid up to date too shocking service have you only one worker in call centre

@virginmedia can someone please help my wife get access to her email account. Has spoken to many staff without success.

Typical (lack of) service from @virginmedia. I see an offer from VM which is lower than my current price for my monthly SIM-only phone, call to ask about it,”Sorry we can’t access accounts at the moment”.

@virginmedia Currently only getting between 20-40mbps speeds on my 350mbps connection. YouTube videos not able to run at HD. Your service status says all ok but the network test on the Hub 3 says there are broadband issues. EH53

@virginmedia so I cancelled my contract in April. Still being billed. Sent in a complaint. Was phoned by your team. Asking for the wrong person and account. Please sort it out.

@SwamiBaracus @virginmedia Another happy customer i see @TomMockridgeVM @richardbranson @Ofcom dude they do the same to everyone. And the worst is their CEO doesnt even have the courtesy to respond. My complaints been live for 34 days & counting! #virginmedia

@virginmedia Well check the tweet I just sent you. This is just laughably awful.

FURIOUS with @virginmedia, they’ve just lost a loyal customer. Lied to me on the phone about pricing & packages, & when I called to complain, had no answers, & purposely kept me on the phone for 45mins till 8pm when their customer services close so they won’t have to answer me.

@virginmedia He has ...... no help!!!... shockin.. poor customer service!!

@Si_EFC @virginmedia 😳😳😳. Absolutely shocking that. I put the phone down. They will still want the £££ each month though

@virginmedia And... they have replied to the team requesting the box... being fobbed off and told to ignore the emails!.. BUT, they are still being bombarded with them. ! No help whatsoever.

@virginmedia Just gave it a call and there is no fault in the area. Only dodgy in my house. Have recently had a booster sent to me. This unfortunately didn’t improve the service

@virginmedia Ha , in Orlando and receive a text to say it’s A further 4 days to fix this problem! Unbelievable @virginmedia . 11 years a customer until I’m home . 👎🏻

@virginmedia I have been on hold for an hour to customer service...only to be spoken to in the most patronising & rude way by "Paul" in cancellations. That's my contract terminated.