Virgin Media Outage Report in Livingston, West Lothian, Scotland
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Livingston come from postal codes EH54.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Livingston, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Livingston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 10: Problems at Virgin Media
Virgin Media is having issues since 09:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Livingston, West Lothian, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh, Falkirk, Livingston, Dunfermline, Bo’ness, Larbert, Bathgate and Grangemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Internet | |
| Edinburgh |
Internet | |
| Falkirk |
Phone | |
| Livingston |
Internet | |
| Edinburgh |
TV | |
| Falkirk |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Livingston, Scotland
Latest outage, problems and issue reports in Livingston and nearby locations:
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The Bar Fly
(@thebarfly) reported
from
Edinburgh, Scotland
@virginmedia It claims intermittent issues. Mine has been totally dead for the past two days. I appreciate there is nothing you can do. It means when that is fixed and I still have my issue, I’ll have to start again to report then patiently wait till they can be bothered sending someone.
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Arek Kwapis
(@AG_Developer) reported
from
Falkirk, Scotland
@virginmedia Is there any ETA on issue resolution?
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Edinburgh’s Disgraces
(@EdiDisgraces) reported
from
Edinburgh, Scotland
Cost of living advice - IF Virgin Media ask for a big price hike tell them you are going elsewhere but will stay for the same price as a new customer would pay. It takes a while but saved £800 (over 18 months) today and will get more for same price/no increase @MoneySavingExp
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liam finn
(@lfinn777) reported
from
Edinburgh, Scotland
@virginmedia Is this in progress? I haven't seen any resolution?
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Spike
(@Spike61987764) reported
from
Edinburgh, Scotland
@virginmedia what is going on? No television or broadband from 550pm Thursday the 30th of June. Estimated fix was 3am 1st of July. Guess what? Still nothing. Now estimate is 12pm today. Aye thats no happening. What time will the service I'm paying for be back online?
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The Bar Fly
(@thebarfly) reported
from
Edinburgh, Scotland
@virginmedia I also phoned to report on Thursday but was then told yesterday there was no record of that so must be lying. The customer service on the phone is truly atrocious. Your services are great when they work, your customer services the opposite.
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Evelyn Love-Gajardo
(@gajarlove) reported
from
Edinburgh, Scotland
@virginmedia It's not showing up and it's now been down since first thing yesterday. They are elderly and need their landline to be working. Is there a way to speak to someone if it's not fixed by 4?
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Arek Kwapis
(@AG_Developer) reported
from
Falkirk, Scotland
Come on @virginmedia, this is getting ridiculous now. Been without Internet for over 24hrs - ever since yesterday's maintenance at 9am. Still not got my Oomph unlimited data to help ease the pain either and no ETA on fix. This is beyond silly.
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Radhamanalan
(@happymaan) reported
from
Edinburgh, Scotland
@virginmedia I checked.. No issues in my area!
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The Bar Fly
(@thebarfly) reported
from
Edinburgh, Scotland
@virginmedia Nothing. The frustration is there’s no record of an outage yet I’m now told it will be 21st when that is fixed. At which point my issue is still going to exist and I’ll have to phone the awful call centre again to beg for an engineer.
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The Bar Fly
(@thebarfly) reported
from
Edinburgh, Scotland
@virginmedia And the scheduled engineer call tomorrow got cancelled because of this unrelated and later supposed outage. It’s a farce.
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Spike
(@Spike61987764) reported
from
Harthill, Scotland
@virginmedia Not hard enough. 20 hours and 20 minutes without television and broadband which I pay dearly for and that's the best you can say. Time for compensation for no service and move away from @virginmedia to someone more reliable and actually cares a little about customer service
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The Bar Fly
(@thebarfly) reported
from
Edinburgh, Scotland
@virginmedia Is there a broadband outage in Edinburgh EH11 just now?
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Arek Kwapis
(@AG_Developer) reported
from
Falkirk, Scotland
@virginmedia Unfortunately no. I've spoken to multiple agents all day and an engineer is scheduled for tomorrow. If it isn't intermittent outage, it's a massive speed decrease (currently getting 50Mbps down/3Mbps up on a Gig1 line, usually 800Mbps down/55Mbps up)
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Lesley Neilan
(@lesley_neilan) reported
from
Edinburgh, Scotland
Hi @virginmedia it seems channel 160 is no longer authorised? (for me). Called 150, got text with link to check, advice? Call after 8am tomorrow. Any info on the issue much appreciated thanks
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Lesley Neilan
(@lesley_neilan) reported
from
Edinburgh, Scotland
Hi @virginmedia I am trying unsuccessfully to contact you about my current contract. I don’t have WhatsApp and your online help link doesn’t help. My old fashioned ‘telephone’ call ended with ‘there was a fault’. Are there any humans around?
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Ashley
(@ashjrox) reported
from
Edinburgh, Scotland
I've had rude calls with some staff, spent over £9 on calls to @TravelodgeUK to get this refunded for the charity, their customer service emailed saying that even though two of their staff & virgin media said I should get a refund that they are not going to refund. #badservice
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David Sandilands
(@DNSandilands) reported
from
Falkirk, Scotland
@virginmedia Yeah but then I realised you can't use a 192.168.1.x network with the hub either 🙃 so sadly into modem mode it goes.
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Evelyn Love-Gajardo
(@gajarlove) reported
from
Edinburgh, Scotland
@virginmedia no landline or Internet at EH16 6GD since early this morning and your website appears to be down so it can't be reported.Update please?
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Jill Scorer
(@JillScorer1) reported
from
Dalgety Bay, Scotland
@lornagilmour_ @virginmedia @SkyUK How to make a complaint via phone. Call us on 150 from your Virgin Media landline or Virgin Mobile. Or 0345 454 1111* from any other phone. WONDER IF THIS WOULD WORK?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rachel
(@rachrl1486) reported
@AmberDowning @virginmedia I have the same issue a old blue yonder email address, can’t set up a new account even when still with virgin, they are suppose to update account 3 days but still not correct or receiving emails 3 people I’ve spoken two and they all been useless. Will just cancel and go to sky!
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Eugene Hutton -Mills
(@eugene_hutton) reported
from
Addington, England
Virgin media has been down all day,yet they have not even sent any message to their numerous customers. TIME WILL DEFINITELY TELL
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Kirsty ....
(@kirstyallford26) reported
@virginmedia Sorry my first message didn't send. I was saying that we are unable to properly use It for gaming or TV now. Called you to be told you could sell us a booster thing. But yet this has been ok until now. Like my previous message says we've had this issue before and someone came out
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Ben there done that
(@benjamingardner) reported
@CamdenJonathan @virginmedia Their service has been a bit dodgy the last week here. Hope you get it sorted.
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Kirsty ....
(@kirstyallford26) reported
@virginmedia A while back we had to cancel the TV, due to not being able to watch It at all, and were told there was nothing you could do. It's shocking. I don't want to buy a booster. I want the Internet to work as It should. And I don't want to have to make that many calls again for nothing
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Matt Arrowsmith
(@stringy18) reported
@virginmedia Please note, you STILL have the account holder name wrong! This has been pointed out on numerous occasions but still not been corrected. Had we needed to provide ID for collection it would have caused a problem!
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Colin Brett
(@brett_colin) reported
@virginmedia any broadband outages reported in Waterford, Ireland? Broadband is down over 2 hours (Green light flashing).
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Frankchick💙 🇬🇩🏴🌍⏳
(@Frankchick6) reported
@virginmedia any chance you can check the signal to ME1. Its so bad. Adele is pixelated which makes me sad. 😳
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fedemenni
(@fmen23) reported
@virginmedia well after 45 mins on the phone, your lovely manager hang up on me because couldn't give me a reason why an operator need to visit my property (especially because I am only upgrading from 100mb to 200mb) 😤
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Colin Dardis (Rancid Idols Productions)
(@purelypoetry) reported
@virginmedia Half an hour on your chat help tonight, only to be transferred to a bot that doesn't allow any possible option to fix my problem. Enquired on Tues and was told someone would contact me back. Never did. Not impressed.