Virgin Media

Virgin Media Outage Report in Blackburn, West Lothian, Scotland

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Blackburn, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Blackburn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Blackburn, West Lothian, Scotland 12/11/2024 12:30

December 11: Problems at Virgin Media

Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Blackburn, West Lothian, Scotland

The most recent Virgin Media outage reports came from the following cities: Falkirk, Livingston, Bo’ness, Wishaw, Larbert, Bathgate, Grangemouth, Denny and Bonnybridge.

Loading map, please wait...
City Problem Type Report Time
United KingdomFalkirk Internet
United KingdomFalkirk Wi-fi
United KingdomFalkirk Internet
United KingdomFalkirk Internet
United KingdomFalkirk TV
United KingdomFalkirk Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Blackburn, Scotland

Latest outage, problems and issue reports in Blackburn and nearby locations:

  • Beverley1886 Bev, just Bev….. (@Beverley1886) reported from Wishaw, Scotland

    what on earth is going on with your service of both mobile and broadband! Substandard, constantly having connection issues with both!! Not only our household either, common issue with @virginmedia

  • DegsyScott Degsy (@DegsyScott) reported from Grangemouth, Scotland

    Great… working from home and @virginmedia broadband goes down again. It’s become very erratic service in the last 12 months… what the hell as we paying premium prices for fast fibre if it can’t be reliable… with more price rises ahead

  • marktaylor73 Mark Taylor (@marktaylor73) reported from Bathgate, Scotland

    @virginmedia twice now appointment for line pull has been scheduled and twice now there’s been no engineer. Move of service to new house required , now being told 10th November, not acceptable.

  • louham74 Louise Hamilton (@louham74) reported from Grangemouth, Scotland

    @virginmedia I just phoned again and was told they cannot order for me. So close to just cancelling this shoddy service 🤬

  • AG_Developer Arek Kwapis (@AG_Developer) reported from Falkirk, Scotland

    God damn it @virginmedia, another day another outage. This is becoming a really really sick joke. Just because most people sleep at night doesn't mean others like me don't have work to do

  • DNSandilands David Sandilands (@DNSandilands) reported from Falkirk, Scotland

    @virginmedia Yeah but then I realised you can't use a 192.168.1.x network with the hub either 🙃 so sadly into modem mode it goes.

  • AG_Developer Arek Kwapis (@AG_Developer) reported from Falkirk, Scotland

    @virginmedia Unfortunately no. I've spoken to multiple agents all day and an engineer is scheduled for tomorrow. If it isn't intermittent outage, it's a massive speed decrease (currently getting 50Mbps down/3Mbps up on a Gig1 line, usually 800Mbps down/55Mbps up)

  • FrancescaDocher Francesca Docherty (@FrancescaDocher) reported from Overtown, Scotland

    @virginmedia you are not very good at keeping your side of the contract but you expect regular FULL payment for INCOMPLETE SERVICE AND EQUIPMENT. Your customer service need more training on how to complete work orders and deliver the proper equipment.

  • AG_Developer Arek Kwapis (@AG_Developer) reported from Falkirk, Scotland

    Come on @virginmedia, this is getting ridiculous now. Been without Internet for over 24hrs - ever since yesterday's maintenance at 9am. Still not got my Oomph unlimited data to help ease the pain either and no ETA on fix. This is beyond silly.

  • pumphysaysNO Lord Galoot (@pumphysaysNO) reported from Broxburn, Scotland

    @virginmedia i havent had tv for 5 days now, technician was meant to call yesterday or 8am this morning, no call, any chance of getting a service i pay for

  • FrancescaDocher Francesca Docherty (@FrancescaDocher) reported from Overtown, Scotland

    Keep seeing these adverts for @virginmedia for stream. I can't get a signal if I am more than 6 feet away from the router and the signal booster they sent out is useless won't be bothering with their new service as tge service I have now is rubbish

  • louham74 Louise Hamilton (@louham74) reported from Grangemouth, Scotland

    @virginmedia your customer service is shocking! A sure way to loose customers 🤬🤬🤬

  • DegsyScott Derek Scott (@DegsyScott) reported from Grangemouth, Scotland

    @benjitindz @virginmedia To be fair, the speed is the best option and I’m on 250mbps whereas the best I’d get on ADSL is 10-34mbps. Agreed, customer service is worse than a RyanAir equivalent

  • F_Dev1888 FD (@F_Dev1888) reported from Falkirk, Scotland

    @virginmedia They said credit will be applied but can’t do it just now as the system is down. 🤔 @Ofcom

  • dreamingisfree Laura Barbour (@dreamingisfree) reported from Bo’ness, Scotland

    @virginmedia It is now almost four weeks since I have had broadband. The technician who came out 11 days ago assured me the “dig team” would be out in the next day or two. Having now spent approximately 738 hours trying to contact you, I have finally spoken to a customer (1)

  • lady_kat14 kat (@lady_kat14) reported from Blackburn, Scotland

    @marieclarkg12 @virginmedia One of our friends had a real problem with them, they gave him the run around for weeks 😡

  • dreamingisfree Laura Barbour (@dreamingisfree) reported from Bo’ness, Scotland

    service agent who tells me an appointment is scheduled for the 15th November. Shall I laugh or scream? 7 weeks with no WiFi? @virginmedia (2)

  • ryanjkirk92 Ryan Kirk (@ryanjkirk92) reported from Overtown, Scotland

    @virginmedia Is there any issues in ML2 as my broadband has dropped off a few times in the last hour. Light on the hub is still solid white though.

  • AG_Developer Arek Kwapis (@AG_Developer) reported from Falkirk, Scotland

    @virginmedia Is there any ETA on issue resolution?

  • D3borah1404 (@D3borah1404) reported from Livingston, Scotland

    @virginmedia Yes!!! Constantly. Haven't had selected channels now for over 2 weeks and WiFi is abysmal! Seems to fall on deaf ears as the issue is never resolved ! Certainly won't be renewing my contract with yous if its not resolved anytime soon!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • carooftheavon CC (@carooftheavon) reported

    @virginmedia Can you advise me how to opt out of your service status text messages?

  • totally_amar Amar (@totally_amar) reported

    @virginmedia after 4 months, with numeorus calls to customer service and 2 technician visits, my broadband is still intermittent. Nearly every single day! Ridiculous! Can't get the help I want and can't speak to anyone who listens. The advise is either turn off/on or reset!

  • hispeed01 louise wilcox (@hispeed01) reported

    @virginmedia Yes I have nothing better to do than call and be passed around all day because no one actually wants to help.

  • Clarab2303 Clara Booth (@Clarab2303) reported

    @virginmedia If I answer that one, I expect you'll refer me to Whats App or "customer service" and if I reply to that you'll refer me to complaints which will send me an AI response telling me to call customer service. It's quite dizzying and totally impossible to get a resolution.

  • TheRealMoscha Moscha (@TheRealMoscha) reported

    @virginmedia Why? The suberhub 3 is garbage, all my devices are wifi 6 and I'm not getting the most from them because of this hub, iv been with you for a long time and this is how you treat your loyal customers?

  • edwinrumbledove (((DaveMatthewman))) (@edwinrumbledove) reported

    @virginmedia No internet and no TV in SS14 since at least 0600 after more problems last night, any idea when this will be fixed? Getting nervous now as compensation says working days only and the weekend is nigh!

  • rickeyh63 HappyHammer ⚒ (@rickeyh63) reported

    @virginmedia Hi I just called this number the phone answered I had to wait 5 secs before someone spoke I new someone was there because I could hear various people speaking in the background I think I was told they couldn’t help I need to speak with billing, I may as well speak to BT

  • linesy Tim Lines (@linesy) reported

    @virginmedia Thanks KF but I will not stay with a company that hikes its prices so alarmingly. @SkyUK might treat me better

  • hispeed01 louise wilcox (@hispeed01) reported

    @virginmedia That they would call me back as the system was down this was an hour ago and still no call...

  • Gogorider78 Geoff Wilks (@Gogorider78) reported

    @virginmedia I have already received a letter with the bad news about an increase. I can get a better deal with BT you obviously don’t care about loyalty!