Virgin Media Outage Report in Inverkeithing, Fife, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
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E-mailProblems in the last 24 hours in Inverkeithing, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Inverkeithing and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (13%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Inverkeithing, Fife, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh, Kirkcaldy, Dunfermline, Kelty, Glenrothes, Bathgate, Livingston, Linlithgow, Cowdenbeath, Bonnyrigg, Loanhead, Bo’ness and Broxburn.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Internet | |
| Kirkcaldy |
Wi-fi | |
| Edinburgh |
Internet | |
| Edinburgh |
Wi-fi | |
| Edinburgh |
Internet | |
| Kirkcaldy |
Community Discussion
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Virgin Media Issues Reports Near Inverkeithing, Scotland
Latest outage, problems and issue reports in Inverkeithing and nearby locations:
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Philippa Wright
(@philippawrightt) reported
from
Edinburgh, Scotland
@virginmedia Read my tweet. I have been sent a “resolution” already. Which advised to return the box/speak to online chat if further issues. As I have pointed out multiple times I have already returned the box. This is absolutely infuriating at this point.
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Ged O’Hara 🏴
(@gedi29) reported
from
Edinburgh, Scotland
@virginmedia any update on the uk wide broadband issues??
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Roddy Elliott
(@galleonskip) reported
from
Edinburgh, Scotland
@virginmedia Got a message after power outage in Edinburgh yesterday that Virgin Services had been restored - internet is okay but ‘phone line off. Is this a known issue, EH16
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victoria carolina
(@vcash78) reported
from
Edinburgh, Scotland
Trying to downgrade/cancel your @virginmedia is made harder than it ought to be! Perhaps of your customer service was better then I wouldn’t have made this request after all these years. Diabolical and shoddy! There was a time when I’d have only recommended them over competitors!
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Darren Obbard is on mastodon
(@DarrenObbard) reported
from
Edinburgh, Scotland
@virginmedia Yes. Yesterday. Which is why our phone doesn't work. No adapter, despite being assured it would be sent.
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Philippa Wright
(@philippawrightt) reported
from
Edinburgh, Scotland
@virginmedia Sorry? Like my formal complaint - I’m unsure if you have read my tweet? I bought a box and returned the WiFi myself. Ombudsman time?
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@virginmedia I managed to find a phone number to call you. The message 'don't contact us unless you need to' isn't great is it! Follow up text asks me to rate VM on the basis of my interaction. Not fair is it. Not the help desk fault if everything else is so bad.
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victoria carolina
(@vcash78) reported
from
Edinburgh, Scotland
@virginmedia Very interesting as I was told £216.11 for each service (TV, BB, Phone). I asked is this a total of over £600 and she said, “yea mamm,that is correct”. My response was purely to laugh. This conversation has happed in the last 15 minutes. Absolutely despicable!
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Philippa Wright
(@philippawrightt) reported
from
Edinburgh, Scotland
@virginmedia do you actually read formal complaints or are they just automated responses too?! For the second time the response does not answer the complaint at all?
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Mike McNulty 🏴🇪🇺🇺🇦✊
(@bankaudits1) reported
from
Edinburgh, Scotland
@virginmedia I tried to get help but didn’t get through to anyone just a text sent to my mobile telling me how to fix it but no joy. Checked the forums and turns out I’m not alone and the upgrade is rubbish so just stuck it in the cupboard.. hopeless!
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diandrick
(@ladyracer70) reported
from
Edinburgh, Scotland
@virginmedia Thanks for asking. An operator will call me back tomorrow, as it’s part of an ongoing three week saga. I’m so disappointed as I’ve been a loyal VM (originally Telewest) customer for around 30 years. Remaining hopeful 🙃
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Roddy Elliott
(@galleonskip) reported
from
Edinburgh, Scotland
@virginmedia No known service issues ‘though
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♡
(@D3borah1404) reported
from
Livingston, Scotland
@virginmedia Yes!!! Constantly. Haven't had selected channels now for over 2 weeks and WiFi is abysmal! Seems to fall on deaf ears as the issue is never resolved ! Certainly won't be renewing my contract with yous if its not resolved anytime soon!
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victoria carolina
(@vcash78) reported
from
Edinburgh, Scotland
@virginmedia I am on the phone right now and like I’ve said. The service I am receiving is disgusting. 40 minutes call and to be told that in a #CostOfLivingCrisis you want £650+ to disconnect a service. Must’ve been robbers you merged with as this is criminal behaviour.
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victoria carolina
(@vcash78) reported
from
Edinburgh, Scotland
I was left without service for a week with multiple lies, promises of calls that didn’t happen and appalling customer service … you promise compensation of a month for free, the next you state £650 for disconnection. We are in a coat of living crisis you idiots! @virginmedia
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victoria carolina
(@vcash78) reported
from
Edinburgh, Scotland
@virginmedia Since yesterday afternoon. I was working so not entirely sure but approx 24 hours. £160 a month to be without even “free” channels. I am aware nothing is without fault but the poor customer service and lack of ability to locate/tell us what the issue is, is appalling.
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Hector MacQueen
(@MacqueenHector) reported
from
Edinburgh, Scotland
@virginmedia, I have been trying to contact you for 3 weeks in order to cancel my TV contract. Email, phone, WhatsApp and your app all lead into frustrating brick walls. Kindly contact me, quickly.
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victoria carolina
(@vcash78) reported
from
Edinburgh, Scotland
Finally something positive to say about @virginmedia following a call from Callum at the “executive team” providing the level of current service I would expect from a such a huge company! Perhaps the skills of good customer service need to be a CPD exercise for the call centres!
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Nicholas Cross
(@wfastronomer) reported
from
Edinburgh, Scotland
@andrewducker I did have two rather stressful conversations with Virginmedia a couple of months back. In the first one they offered me a terrible offer and said it was the best and moving took ages. They did this in a slow way, always trying to divert the conversation. 1/
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victoria carolina
(@vcash78) reported
from
Edinburgh, Scotland
@virginmedia Just said it would be back on by 1230. It’s not … paying a fortune (way above the odds!) a month for service I’m not getting. New contract with another provider incoming.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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PBTV
(@PaulBryanTV) reported
from
Wimblington, England
So @virginmedia I’m on your Hub 3 and it’s TERRIBLE. The WiFi signal 30ft away or more is less than half strength... Plus they installed it in our hallway...less than 6ft from our door which is SOOOO not ideal placement. Upgrade our box and install somewhere better please.
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Erin Dog
(@Erinthedog) reported
from
Stevenage District, England
@virginmedia please stop including me in your responses to other people's problems
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John
(@CollinsDecs) reported
from
Edinburgh, Scotland
@virginmedia I had an engineer out today as landline has been down for 4 days not that I minded as never use the thing. I mentioned my WiFi speed to engineer and he told me we were running at 59mbps & I’m paying for 200mbps although kindly sorted it for me. Just saying 🤔
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Angell812
(@Angell8121) reported
from
Stevenage District, England
The staff @virginmedia are so rude. Called to renew my package and was dealt with appallingly. Offering extortionate prices for a lesser package than I already have. Virgin are clearly not interested in keeping their loyal customers. Looks like it’s back over to Sky.#virginmedia
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Linda Blaker
(@CupcakeBlaker) reported
from
Littlehampton, England
@virginmedia is there a problem in the KT6 area. No TV or internet since this afternoon
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Laura_MUFC
(@ms_manutd) reported
from
Salford, England
Just to keep you updated @virginmedia , service has been lost AGAIN (3rd day running!) 😴 (your e-bill came through no problems though, you can stick that up your backside by the way as no way will I be paying for service which is constantly unreliable!!)
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Leo Nakhimoff
(@LeoNak84) reported
from
Bristol, England
In the same month @virginmedia bill has doubled, the reliability has quartered. Internet at home is essentially useless & the WiFi router a clunky decoration! 2020, in a big city, and searching on Google is slower than an old dial-up modem. Usual awful customer service.
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Andy Pangbourne 🐝💛🖤🧡🏴
(@andypan88) reported
from
Dundee, Scotland
@virginmedia congratulations on your shocking customer service and making a blind 86 year old woman feel like a child and nearly in tears over the phone 👏👏👏
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Nige
(@niamunna1) reported
from
Newport, Wales
@Nyge_79 @virginmedia Same here. Abysmal service. I'm often in a Zoom with 40 other people and I'm the only one who drops out.
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Sasha Wilkins
(@LibertyLndnGirl) reported
from
Camden Town, England
@virginmedia I understand that they are salespeople and they have an obligation to try to upsell me I had to tell him eight times that all I wanted to do was cancel my account and he would not listen to me. It is outrageous