Virgin Media

Virgin Media Outage Report in Bonnyrigg, Midlothian, Scotland

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Bonnyrigg, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bonnyrigg and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Bonnyrigg, Midlothian, Scotland 08/06/2025 12:15

August 06: Problems at Virgin Media

Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (54%)

    Internet (54%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. E-mail (7%)

    E-mail (7%)

  5. TV (6%)

    TV (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Bonnyrigg, Midlothian, Scotland

The most recent Virgin Media outage reports came from the following cities: Edinburgh and Dalkeith.

Loading map, please wait...
City Problem Type Report Time
United KingdomEdinburgh Internet
United KingdomEdinburgh Internet
United KingdomEdinburgh Internet
United KingdomEdinburgh Wi-fi
United KingdomEdinburgh Internet
United KingdomEdinburgh Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Bonnyrigg, Scotland

Latest outage, problems and issue reports in Bonnyrigg and nearby locations:

  • andrew_kemp Andrew Kemp (@andrew_kemp) reported from Edinburgh, Scotland

    @stevegoodman @bt_uk @virginmedia I’ve given up on VM they’ve been the only fibre in the area for years and their service has gone from ok to bad to worse. Working from home was proving challenging. Teams would always say poor network quality

  • mikeymc1984 michael mcintyre (@mikeymc1984) reported from Bonnyrigg, Scotland

    @virginmedia Help please

  • Glam_Rach Rachael Santangelo (@Glam_Rach) reported from Edinburgh, Scotland

    @virginmedia This has left her charity and her partners business with websites and headed paper wuth the wrong number as @virginmedia are saying they can't do anything about the landine that was transferring to you. A mobile is also involved. She is in tears and your staff have been rude

  • Glam_Rach Rachael Santangelo (@Glam_Rach) reported from Edinburgh, Scotland

    Really not a good image to be projecting @virginmedia.... They did not know you were no longer providing a service until your engineer didn't turn up!!! @JordanHoustonT and now they have to pay out to update their website because of your incompetence #pleaseretweet #retweet

  • davyshambles Davy Murray (@davyshambles) reported from Edinburgh, Scotland

    @virginmedia Eventually got through to your overseas call centre. Guy couldn't help and booked me an engineer for Wednesday evening. He then hung up on me when I suggested that I shouldn't be charged for the next few days #believeinbetter

  • andrew_kemp Andrew Kemp (@andrew_kemp) reported from Currie, Scotland

    @virginmedia I’d love you to help by sorting out the shoddy service in the area!

  • alaninrepose Alan Robertson (@alaninrepose) reported from Edinburgh, Scotland

    @virginmedia two hours on a call with your team today constantly on hold - what has happened to your customer service

  • StuartIGray Stuart Gray (@StuartIGray) reported from Edinburgh, Scotland

    @virginmedia so disappointed in the service over the last few months counting down the months until I can move to @SkyMediaUK

  • DarkblueDad Keith Guthrie (@DarkblueDad) reported from Currie, Scotland

    @virginmedia are you aware of issues in Balerno EH14 7BW. No phone, internet or TV

  • Angela_Jeng Angela St Clair-Ford (@Angela_Jeng) reported from Edinburgh, Scotland

    @virginmedia They came a couple of times but they couldn’t find parking so then the team left. Then they said they would need to close down the entire road in order to put a new supply

  • Angela_Jeng Angela St Clair-Ford (@Angela_Jeng) reported from Edinburgh, Scotland

    Extremely disappointed with @virginmedia @VirginMediaCorp after negotiating over 1 mo to get a new supply, they’ve cancelled our order. Why is it so hard to try to be your customer #grosvenorcrescent

  • Glam_Rach Rachael Santangelo (@Glam_Rach) reported from Edinburgh, Scotland

    @virginmedia 87 year old Granny's landline gone down Christmas day 😔😔.... When are customer services back open so we can chase up

  • KerryDo02658828 KerryD (@KerryDo02658828) reported from Musselburgh, Scotland

    @ELCouncil I Brought this to your attention yesterday via your online comment/complaint form. No reply yet. @virginmedia

  • andrew_kemp Andrew Kemp (@andrew_kemp) reported from Currie, Scotland

    @MakeDigitalWork @virginmedia I feel your pain! They provide such a poor service, with poor equipment and poor support. Holding them in breach of contract now as they are not providing what I am paying them for, cancelling and getting fttp with @bt_uk installed in 2 weeks

  • andrew_kemp Andrew Kemp (@andrew_kemp) reported from Currie, Scotland

    All the old @virginmedia equipment has been disconnected and unplugged! It’s been like night and day getting @bt_uk #fttp installed, so far 10 families in my street have moved away from VM... that’s what you get for poor customer service

  • allyy__08 Alison Hendry (@allyy__08) reported from Edinburgh, Scotland

    @virginmedia Hello! No, sadly not. It says that I can add my subscription to my Virgin Media bill but I really don’t want to do that especially when I have been accessing Netflix via my TiVo box with no issues for the last 2 years!!

  • vikki_mcintosh vikki mcintosh (@vikki_mcintosh) reported from Edinburgh, Scotland

    @virginmedia Yes but she wanted me to stay on the phone while she filled in a form despite me telling her I can’t as I should be working. She only seemed interested in closing the complaint without me being happy with the resolution

  • andrew_kemp Andrew Kemp (@andrew_kemp) reported from Edinburgh, Scotland

    New @bt_uk #fttp been in for a few days... what have I noticed so far, no drop outs, Wi-fi calling working decent internet speeds and general decent service unlike @virginmedia

  • andrew_kemp Andrew Kemp (@andrew_kemp) reported from Currie, Scotland

    @virginmedia That says it all.... “higher call volume than usual” they have confirmed an issue in the area. But seems this issue has been lingering around for over a year now. I appreciate there will be issues, but you seem to have more bad days than good days with your internet service

  • andrew_kemp Andrew Kemp (@andrew_kemp) reported from Currie, Scotland

    Hello @bt_uk broadband goodbye @virginmedia. BT fibre being installed today! Finally virgin media have got some competition in the area. I can see everyone in the area switching in the coming months due to the poor service you’ve provided everyone in Currie.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Cra2yf00l cra2yf00l (@Cra2yf00l) reported

    @virginmedia absolute joke at virgin media, housebound 75 year old man relying on the internet for communication with the out side world emergency call out 6 days

  • EE79942467 E (@EE79942467) reported

    @virginmedia been having an issue with internet just cutting off like every 10 minutes, what is going on?

  • KTMGav Gavin Pickup 💙💛 (@KTMGav) reported

    @virginmedia I’ll give it a go when I’m back home, but tbh I’ve had enough, constantly dropping signal pretty much every day now. I’m paying for a premium service and getting string and cans instead. It’s absolutely appalling!

  • DrSelenaS Selena Singh (@DrSelenaS) reported

    @virginmedia Nothing showing in app or website and all neighbours seem to be back online. There is nothing wrong with the equipment; the outage was due to the works and it seems like they’ve not connected it back afterwards

  • butmummylane Maria Lane (@butmummylane) reported

    @virginmedia They didn’t have a big enough thing to blow the fibre through with . They’ve been out before why is this not done .. seriously this has been on going since Sept 9th .you’ve absolutely broken my 83yr old mum .. she’s so so upset . She sent her pension on a new tv for this in sept

  • justmanda9 cornishbird (@justmanda9) reported

    @virginmedia you are useless, your internet service is rubbish.

  • EggsyGLC John (Eggsy) (@EggsyGLC) reported

    @virginmedia I've been told the Omnibox needs a cable which should have been there from the off. After countless calls I was promised this would be fixed by Tuesday 22nd. This did not happen. I'm stuck without WiFi and so far virgin cust service has been a massive disappointment.

  • yculj Lucy Hudson (@yculj) reported

    @azd_lowry @virginmedia Please help us get this resolved, we both need the internet to do our jobs. Yesterday was marked because we both needed to help people in our roles and couldn't because the files we needed were too big for 4G speeds. This isn't good enough.

  • Jb88Wales Jason Badham (@Jb88Wales) reported

    @virginmedia Pretty poor. Was told would be getting engineer visit for 8-12 today but could not say why nobody showed yesterday and would now be a priority. Haven't had text confirmation or anything for today's appointment. Day 3 of no services

  • Mo_Vanssien Mo Vanssien (@Mo_Vanssien) reported

    @virginmedia WHAT is going on, this is disgusting, no internet or TV for 1 week, being told have to wait another week, staff are rude, no managers,being left on hold for 10 mins, not helping with the problem, not calling back, WTF has happened to you ? DISGUSTING behaviour,