Virgin Media outages and service status in Bonnyrigg, Scotland
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Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Bonnyrigg, including 1 direct report.
- The most common problems reported in this area mention Wi-fi, E-mail, and Internet.
- The most recent signal from this area was received Sep 18, 10:18 PM GMT+1.
- Wi-fi (44%)
- E-mail (33%)
- Internet (22%)
The latest reports from users having issues in Bonnyrigg come from postal codes EH19 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Bonnyrigg, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bonnyrigg, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Bonnyrigg, Scotland
The most recent Virgin Media outage reports came from the following cities: Bonnyrigg, and Edinburgh.
| City | Problem Type | Report Time |
|---|---|---|
 Bonnyrigg
|
Internet | 23 hours ago |
|
Edinburgh
|
5 days ago | |
|
Edinburgh
|
Internet | 7 days ago |
|
Edinburgh
|
7 days ago |
Nearby cities with recent reports
1 recent signals
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Virgin Media Issues Reports Near Bonnyrigg, Scotland
Latest outage, problems and issue reports in Bonnyrigg and nearby locations:
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Shirley Monteith (@lethalshirl) reported from Edinburgh, Scotland@virginmedia Broadband is intermittent & says connection is unstable. I’ve done all checks. Also my remote for V6 box is not working & can’t pair the new remote with the TiVo box - light doesn’t go off & remote doesn’t beep. I’d like someone to come & look at both.
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Shirley Monteith (@lethalshirl) reported from Edinburgh, Scotland@virginmedia I am going round in circles trying to speak to someone or email you with problems I’m having with broadband & TV! Your system keeps knocking me back - I just want help! #frustratededinburgh
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Stuart Lyon 💙 (@StuartLyon) reported from Edinburgh, ScotlandVirgin Media probably the worst broadband provider in the world. Can’t access their service status info via 3G.
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Pete C (@PeteC1874) reported from Newbattle, Scotland@virginmedia Sorted going really fast 👍 just the 2 days outage though
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Peter Tuffy (@bigtoodle) reported from Edinburgh, Scotland@virginmedia more problems with Virgin, their internet and phone service in EH 14 has had problems for two weeks, no refund for the loss of service though. I was cut off today after their call handler could not answer the simplest of questions on an overcharged bill.
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Lesley Neilan (@lesley_neilan) reported from Edinburgh, ScotlandHi @virginmedia I am trying unsuccessfully to contact you about my current contract. I don’t have WhatsApp and your online help link doesn’t help. My old fashioned ‘telephone’ call ended with ‘there was a fault’. Are there any humans around?
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seldomseenkid (@seldomseenkid) reported from Edinburgh, Scotland@vmbusiness @virginmedia @virginmedianews Why is your service so unreliable? Are we expected to pay for a service that doesn’t work?
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Ewan Walker (@e_red_squirrel) reported from Edinburgh, Scotland@virginmedia TiVo box down... No broadband or TV for the last hour in EH4. Called and your tests say there is nothing wrong but try resetting the box. 🤔 Done 3 times while waiting 50mins on your customer 'No' service answering my call! 😡
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victoria carolina (@vcash78) reported from Edinburgh, ScotlandFinally something positive to say about @virginmedia following a call from Callum at the “executive team” providing the level of current service I would expect from a such a huge company! Perhaps the skills of good customer service need to be a CPD exercise for the call centres!
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Fergus Wright (@fergus_wright) reported from Edinburgh, Scotland@Will_Jeffs @virginmedia Tbf ive had problems with my wifi for the last few days, what i done was unplug everything then wait a couple of mins then plug it all back in again then it was fine.
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Ashley (@ashjrox) reported from Edinburgh, ScotlandI've had rude calls with some staff, spent over £9 on calls to @TravelodgeUK to get this refunded for the charity, their customer service emailed saying that even though two of their staff & virgin media said I should get a refund that they are not going to refund. #badservice
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gio (@dazza606) reported from Bonnyrigg, Scotland@virginmedia 100% issue with virgin media Tried it with Samsung phone, apple ipad, laptop devices and same issue So that's 3 different email software Tried rebooting router, devices and no luck. I take it the support is 24hrs and that the chat won't end if I don't immediately respond
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James Smith 🏴🇮🇹🇿🇦 (@SobukweScozia) reported from Edinburgh, Scotland@virginmedia BTW. It’s not an ‘intermittent’ issue - I’ve had no service at all for 18 hours, and what exactly does ‘taking us a little longer than usual’ to fix actually mean?
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Lesley Neilan (@lesley_neilan) reported from Edinburgh, ScotlandHi @virginmedia it seems channel 160 is no longer authorised? (for me). Called 150, got text with link to check, advice? Call after 8am tomorrow. Any info on the issue much appreciated thanks
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John M Hunt (@Johnmhunt) reported from Oxgangs, Scotland@virginmedia hi I’m aware there’s a calling issue just now on Virgin Mobile but I was wondering how to get an upgraded 5G SIM on ultimate Oomph as the one we have is only allowing 4G.
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Toughers🇳🇱🏴 (@toughers1872) reported from Dalkeith, ScotlandVirgin Media never fail to disappoint🙃
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Elle Wright (@ElleWri18858890) reported from Musselburgh, Scotland@TalkTalk @TalkTalkGroup have sent a DM, again and have asked for someone to call me. Executive Complaint Number account number and cell phone number provided over & over but still no phone call. Virgin Media ready to take over
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gio (@dazza606) reported from Bonnyrigg, Scotland@virginmedia Everything else seems fine Ie TV broadband Can receive emails. Just can't send any when connected to WiFi Everyone in house affected and different devices have same issue
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Effie Fenton (@effiefenton) reported from Edinburgh, Scotland@virginmedia With respect, that just takes you to a forum on your own website to tuck this away out of public view. I'll let you know here if I get any response. Emergency response phone lines should be treated as a priority by all telecoms companies.
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Patrick McCarthy (@PatMcCarthy37) reported from Edinburgh, Scotland@virginmedia What is going on with your email service? You don't recognise my password causing me to keep changing it and now you've locked me out and stopped me doing that. Awful service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Martyn Lucas (@Martyn_Lucas) reported@virginmedia @iainsymac Really poor update! You need to get rid of it
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Robert Grieve (@robert_grieve) reportedTrying to upgrade my TV package with @virginmedia yet can’t get through to speak to someone. Gave up after being on hold for an hour. Appalling customer experience 🤯📺
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LivingSage (@LivingSage2) reported@Dacosta150 @Jojo_agboola Bro, I’m on Youfibre too, lovely network. I dropped virgin media broadband, not because they are bad but cos of Youfibre upload speed. Their 1000mbps download is same with their 1000 upload. I’m on You2000 and it’s been lovely. @Jojo_agboola should try it
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Success W Lewis (@SuccessWLewis1) reported@virginmedia 3 months of issues have forced me into this situation. I may as well be in a zombie apocalypses.
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Paul Hulse (@paulpresenteruk) reportedDear @virginmedia I upgraded my package last night to add TV yet I wish to cancel this change due to the price for existing customers which is nearly double to what a new customer would get… I have tried to contact through various methods to cancel.
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Stephen Maddock (@stephenm68) reported@alan_reddish @virginmedia Day 34 here. And no proper answers such as whether any engineers have actually been out to try to fix things. Just stock answers from the @virginmedia script.
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maxine wilson 🇬🇧🇬🇧🇬🇧 (@maxinewilson121) reportedI have changed Internet yesterday as I was out of contract with virgin media and they wanted 95 a month, I have switched to @youfibre and I am thrilled to bits with it and now even get signal in my garden.
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Kev Crane (@KevCrane41) reported@BonesE78 @virginmedia I have the same reply, I've sent them a dozen messages, including photos and videos of the streaming box not working but my Alexa still able to say date and time. Not interested, just saying I have to call them from my landline, I don't have one. The service is pathetic.
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Craig (@wolve585) reportedWhat a joke @virginmedia are! 2 weeks, twice "the system isn't working", 3 times been promised call backs to sort the account of my dad who has passed away and nothing! As if its not a hard enough time as it is! I was going to keep the account but this has made me want to cancel!
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Success W Lewis (@SuccessWLewis1) reported@virginmedia Trying to play @PlayStation @granturismo ? Don't bother! It's just a few tracks and cars in arcade mode without an internet connection! I have home entertainment to prevent these corporate based issues.