Virgin Media Outage Report in Bonnyrigg, Midlothian, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bonnyrigg, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bonnyrigg and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Bonnyrigg, Midlothian, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Wi-fi | |
| Edinburgh |
Wi-fi | |
| Edinburgh |
TV | |
| Edinburgh |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bonnyrigg, Scotland
Latest outage, problems and issue reports in Bonnyrigg and nearby locations:
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Jill Scorer
(@JillScorer1) reported
from
Dalgety Bay, Scotland
@lornagilmour_ @virginmedia @SkyUK How to make a complaint via phone. Call us on 150 from your Virgin Media landline or Virgin Mobile. Or 0345 454 1111* from any other phone. WONDER IF THIS WOULD WORK?
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Pete C
(@PeteC1874) reported
from
Newbattle, Scotland
@virginmedia Sorted going really fast 👍 just the 2 days outage though
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Neil Finlayson
(@neilfinlayson) reported
from
Edinburgh, Scotland
@virginmedia we’re very displeased with your Internet speed. Up and down like a yoyo. CityFibre next stop
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The Bar Fly
(@thebarfly) reported
from
Edinburgh, Scotland
@virginmedia I also phoned to report on Thursday but was then told yesterday there was no record of that so must be lying. The customer service on the phone is truly atrocious. Your services are great when they work, your customer services the opposite.
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trippfuller
(@trippfuller) reported
from
Edinburgh, Scotland
@virginmedia Day 4 of outage...
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Spike
(@Spike61987764) reported
from
Edinburgh, Scotland
@virginmedia what is going on? No television or broadband from 550pm Thursday the 30th of June. Estimated fix was 3am 1st of July. Guess what? Still nothing. Now estimate is 12pm today. Aye thats no happening. What time will the service I'm paying for be back online?
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Lesley Neilan
(@lesley_neilan) reported
from
Edinburgh, Scotland
Hi @virginmedia I am trying unsuccessfully to contact you about my current contract. I don’t have WhatsApp and your online help link doesn’t help. My old fashioned ‘telephone’ call ended with ‘there was a fault’. Are there any humans around?
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The Bar Fly
(@thebarfly) reported
from
Edinburgh, Scotland
@virginmedia Nothing. The frustration is there’s no record of an outage yet I’m now told it will be 21st when that is fixed. At which point my issue is still going to exist and I’ll have to phone the awful call centre again to beg for an engineer.
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The Bar Fly
(@thebarfly) reported
from
Edinburgh, Scotland
@virginmedia Is there a broadband outage in Edinburgh EH11 just now?
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Lesley Neilan
(@lesley_neilan) reported
from
Edinburgh, Scotland
Hi @virginmedia it seems channel 160 is no longer authorised? (for me). Called 150, got text with link to check, advice? Call after 8am tomorrow. Any info on the issue much appreciated thanks
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Radhamanalan
(@happymaan) reported
from
Edinburgh, Scotland
@virginmedia I checked.. No issues in my area!
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Tullia
(@thelifeoftul) reported
from
Edinburgh, Scotland
@virginmedia @virginmedia now your service status is saying there are no issues in the EH7 area yet we’ve received a text that we won’t have wifi yet again till tomorrow morning? Please can you communicate what is going on?
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trippfuller
(@trippfuller) reported
from
Edinburgh, Scotland
@virginmedia It's a bit offensive to send someone u cost significant income a link so they can get a fee bucks. If u just communicate sucking in advance those who count on service can arrange.
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Wendy Bell
(@WendyBe54745206) reported
from
Edinburgh, Scotland
@virginmedia Issues when you phone VM you are constantly transferred to different people cold transfer then if they put u on hold cut off .why is there no email or decent human web chat poor customer service I am still waiting to get complaints resolved
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liam finn
(@lfinn777) reported
from
Edinburgh, Scotland
@virginmedia Is this in progress? I haven't seen any resolution?
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Tullia
(@thelifeoftul) reported
from
Edinburgh, Scotland
@ScottM083 @virginmedia If that’s the case then Virgin need to communicate this to their customers as the lack of communication is doing more damage than the lack of wifi at this point! 🙈
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The Bar Fly
(@thebarfly) reported
from
Edinburgh, Scotland
@virginmedia It claims intermittent issues. Mine has been totally dead for the past two days. I appreciate there is nothing you can do. It means when that is fixed and I still have my issue, I’ll have to start again to report then patiently wait till they can be bothered sending someone.
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The Bar Fly
(@thebarfly) reported
from
Edinburgh, Scotland
@virginmedia And the scheduled engineer call tomorrow got cancelled because of this unrelated and later supposed outage. It’s a farce.
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Ashley
(@ashjrox) reported
from
Edinburgh, Scotland
I've had rude calls with some staff, spent over £9 on calls to @TravelodgeUK to get this refunded for the charity, their customer service emailed saying that even though two of their staff & virgin media said I should get a refund that they are not going to refund. #badservice
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Edinburgh’s Disgraces
(@EdiDisgraces) reported
from
Edinburgh, Scotland
Cost of living advice - IF Virgin Media ask for a big price hike tell them you are going elsewhere but will stay for the same price as a new customer would pay. It takes a while but saved £800 (over 18 months) today and will get more for same price/no increase @MoneySavingExp
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Joesephyr
(@Joesephyr) reported
I say this.. my internet is misbehaving to the maximum, and thats the 1st time thats ever happened, dropping 65% frames on just my start up screen? @virginmedia Would like to know whats happening here? Started having problems last night and cable changes/restarts etc did nothing?
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Waheed Mahmood
(@waheed04) reported
@virginmedia I gave a manager 3 actions yesteday and since then Services got worst despite having landline number no -one called when I got disconnected (deliberately I suspect)
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simon harris
(@simonha08675244) reported
@virginmedia What so every customer complaining needs an engineer 🙄, this is a constant ongoing problem with your network servers ,this is a problem your end you need to fix . Sending an engineer to everyone having the same problems is ludicrous.
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Davin
(@DavinHJay) reported
Why do @virginmedia have the worst customer service? They're support staff are rude, unhelpful and actually hung up on me when trying to reduce a problem. Appalling customer service. #virginmedia
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Irv1878
(@irv1878) reported
Do @virginmedia train the people on the phone to just tell their customers any old crap?????
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Erica
(@ericaritchie_) reported
@virginmedia W4 area have been without wifi for almost 6 days. Is this issue even being fixed? Text updates just delay fixing times by hours. Very frustrating and expensive, I hope there will be compensation for this?
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💀 Beth 💀
(@TinyPotato___) reported
@virginmedia Your retentions team have just put the phone down on us.
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Spikkle
(@SpikkleNT) reported
@Joesephyr @virginmedia I never understood calling back in 24 hours when the problem is happeing *now*, you know?
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scott gilbert
(@SAG200775) reported
@virginmedia pls contact me via pm for support regarding your online password recovery system not working.
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Crypto Jamie
(@CryptoJamieNFT) reported
@virginmedia Please follow so I can DM / having really bad issues with my phone - I can’t call anyone and I’m abroad