Virgin Media

Virgin Media Outage Report in Bonnyrigg, Midlothian, Scotland

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Bonnyrigg, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bonnyrigg and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Bonnyrigg, Midlothian, Scotland 10/31/2025 09:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (35%)

    TV (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Bonnyrigg, Midlothian, Scotland

The most recent Virgin Media outage reports came from the following cities: Edinburgh.

Loading map, please wait...
City Problem Type Report Time
United KingdomEdinburgh Internet
United KingdomEdinburgh Internet
United KingdomEdinburgh Internet
United KingdomEdinburgh Wi-fi
United KingdomEdinburgh TV
United KingdomEdinburgh Internet

Community Discussion

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Virgin Media Issues Reports Near Bonnyrigg, Scotland

Latest outage, problems and issue reports in Bonnyrigg and nearby locations:

  • parry1875 Parry (@parry1875) reported from Edinburgh, Scotland

    Will @virginmedia continue to ignore my loss or service?

  • parry1875 Parry (@parry1875) reported from Edinburgh, Scotland

    @virginmedia I’ve sent over 100 messages, unfortunately this is the level of service you are providing. I’ve checked the loss of service and it says it’s all up and running fine! Please don’t expect me to pay you for a service you can’t provide. I will be cancelling my direct debit with yous.

  • katenevens Kate Nevens (@katenevens) reported from Edinburgh, Scotland

    @virginmedia our internet is down in Edinburgh EH10. Could you confirm you’re aware / working on this?

  • aimeecrausaz1 Aimee C (@aimeecrausaz1) reported from Edinburgh, Scotland

    @virginmedia you're customer service is the worst I've ever experienced. Over 2 hours in messages support I've waiting with no response other than being told 1 hour ago, my issue would be responded to in 10 minutes.

  • brucerisk bruce findlay 🟢#TestTraceIsolate ✌ (@brucerisk) reported from Edinburgh, Scotland

    @virginmedia Yesterday I reported a problem with my landlines and was kept on hold for over 40 minutes before giving up. I tried again later in the day ...this time for only 35 minutes to no avail. I am currently using my mobile phone but still holding.. now 30 minutes..help.

  • parry1875 Parry (@parry1875) reported from Edinburgh, Scotland

    @virginmedia Clearly Virgin cant stick to a contract agreement with providing a service

  • tartanjammies Tomahawk Kid © 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@tartanjammies) reported from Currie, Scotland

    @virginmedia is there an issue with broadband in eh14? Becoming a regular weekend occurrence.....

  • parry1875 Parry (@parry1875) reported from Edinburgh, Scotland

    Will @virginmedia continue to ignore me over my loss of service and still expect to my bill to be paid at the end of the month?

  • tartanjammies Tomahawk Kid © 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@tartanjammies) reported from Currie, Scotland

    @virginmedia Looking for an priority tech visit for a key health worker. Tuesday night is poor poor service in current climate

  • MikeyGiven93 Michael John Given (@MikeyGiven93) reported from Edinburgh, Scotland

    @virginmedia my tv service hasn’t been working for 2 days and your automated message telling me to turn it off and back on isn’t cutting the £85 a month!!! How can I speak to an actual human??

  • tartanjammies Tomahawk Kid © 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@tartanjammies) reported from Currie, Scotland

    @virginmedia ? We spoke to a colleague on the help desk. The phone and Internet now appears back up but it did this all day yesterday, sporadic connections.

  • parry1875 Parry (@parry1875) reported from Edinburgh, Scotland

    @virginmedia I’d advise you sort out the service and don’t expect me to waste anymore of my time trying to get through to a non existent call centre! Cheeky ****!

  • parry1875 Parry (@parry1875) reported from Edinburgh, Scotland

    @virginmedia I’ve sent over 100 messages, unfortunately this is the level of service you are providing. I’ve checked the loss of service and it says it’s all up and running fine! Please don’t expect me to pay you for a service you can’t provide. I will be cancelling my direct debit with yous

  • tartanjammies Tomahawk Kid © 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@tartanjammies) reported from Currie, Scotland

    @virginmedia I doubt it. It did this yesterday. And the day before, and the day before. I'll let you know when it goes down again.

  • aimeecrausaz1 Aimee C (@aimeecrausaz1) reported from Edinburgh, Scotland

    @virginmedia @parry1875 I messaged you 100 times unanswered over 4 hours on your online service and waited for an hour on hold on the phone!!! How do you plan to sort the issue? #virginmediafail

  • tartanjammies Tomahawk Kid © 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@tartanjammies) reported from Currie, Scotland

    @virginmedia No known issue. We called (on mobile) and have a tech booked for Tuesday night!! Not good enough my wife is a key NHS worker and needs to phone patients and update over Internet. We now have neither so WFH impossible.

  • parry1875 Parry (@parry1875) reported from Edinburgh, Scotland

    @Tommmbro @virginmedia ***** mate honestly. Aimee was on hold for almost an hour yesterday and back down again today. *******!

  • aimeecrausaz1 Aimee C (@aimeecrausaz1) reported from Edinburgh, Scotland

    @virginmedia @PED7 @lizzidoyle You're service is so incredibly CRAP I wouldnt know the score!!!! 2 hours plus I've been waiting on a response!!!!!

  • brucerisk bruce findlay 🟢#TestTraceIsolate ✌ (@brucerisk) reported from Edinburgh, Scotland

    @bluejambo1874 @virginmedia Having had problems at least 3 4 or 5 times every year for over 10 years with my tv and broadband and now my landline, I think it's time for a change. Oh @virginmedia you are such a let down.

  • carolinecrooks2 Caz (@carolinecrooks2) reported from Loanhead, Scotland

    @virginmedia intermittent internet connection all day today any idea when full service will resume?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DrHeery Dr Heery🙋‍♂️ (@DrHeery) reported

    Has there ever been a company with worse customer service than @virginmedia? Quite astonishingly bad.

  • venny1976 I give_up (@venny1976) reported

    @virginmedia why is it so frustratingly impossible to speak to anyone! WhatsApp is full, no link online and told to phone, and you don't answer your phones. Then try again on 150 and get the engaged tone!! All I want to do is cancel an engineers visit for Monday.

  • Marieyo58794544 Marie young (@Marieyo58794544) reported

    @virginmedia My internet was disconnected by ‘mistake’ ‘error’ Thursday night- I was told at 8am yesterday it would be back on in 24 hours and still isn’t on!!? I’ve tried to phone you this morning but keep getting disconnected and now can’t get through! Please help!!

  • neenpeen Nina Fyfe (@neenpeen) reported

    @virginmedia 2 days later still haven’t spoken to VM. Never got back to me on Whatsapp

  • Bobbles81 Robert Burden (@Bobbles81) reported

    @virginmedia I FINALLY got through to the person who could help but the phone went dead after 10 seconds of talking. Fuming isn't the word...

  • OffMyNoodles Sum Ting Wong (@OffMyNoodles) reported

    @LancashireLad16 @virginmedia It’s all ok, till something goes wrong. I haven’t been able to log onto my account for 2 days. Spent two sessions of 45 minute on the phone to them and been cut off both times. I’ve tried again and their automated system tell me they are having technical issues and call after 12

  • Biscuitfrog I kneel to ERIC 🍺🐝 (@Biscuitfrog) reported

    @OffMyNoodles @virginmedia Cheap ****** equipment & dreadful customer service

  • alan_tinsly Alan Tinsley (@alan_tinsly) reported

    @OffMyNoodles @virginmedia BT ,Talk Talk etc they are all crap ,not interested once you have signed up

  • nic_smethwick Nicola (@nic_smethwick) reported

    Hi @virginmedia trying to cancel my services with yourselves and after getting through to one of your advisors and stating I want to give my 30 days notice, they disconnect the call. This has happened 3 times this morning.

  • WengersLostSon bobb🇵🇰 (@WengersLostSon) reported

    @virginmedia imagine paying top tier prices for consistently **** service and wifi😡