Virgin Media Outage Report in Newbattle, Midlothian, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newbattle, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newbattle and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Newbattle, Midlothian, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Total Blackout | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Internet | |
| Edinburgh |
Phone | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Newbattle, Scotland
Latest outage, problems and issue reports in Newbattle and nearby locations:
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James Smith 🏴🇮🇹🇿🇦
(@SobukweScozia) reported
from
Edinburgh, Scotland
@virginmedia Except I can’t because I get fobbed off and they just try to get me to upgrade my package. Seriously. I’d just like to know if there is some systemic complex issue, as you suggest, or not.
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Peter Tuffy
(@bigtoodle) reported
from
Edinburgh, Scotland
@virginmedia at last, fixed at last, that’s only taken from the 20th Nov to the 28th of Dec to fix my home phone.
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Philippa Wright
(@philippawrightt) reported
from
Edinburgh, Scotland
@virginmedia Read my tweet. I have been sent a “resolution” already. Which advised to return the box/speak to online chat if further issues. As I have pointed out multiple times I have already returned the box. This is absolutely infuriating at this point.
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Peter Tuffy
(@bigtoodle) reported
from
Edinburgh, Scotland
@virginmedia Yes I have phoned yet again this morning so I think your organisation are considering some sort of compensation for the five weeks I have been without the service. No doubt it will be a paltry sum in comparison to what I pay every month.
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Stephen Clarke 1980
(@stephenclarke80) reported
from
Musselburgh, Scotland
@virginmedia Hi, one of your little pavement brown boxes of cables is broken & missing its cover outside Dominos Pizza, North High Street, Musselburgh, Scotland. I've made it waterproof using a plastic bag and cable ties, but it will need to be repaired with a new cover. - SC
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James Smith 🏴🇮🇹🇿🇦
(@SobukweScozia) reported
from
Edinburgh, Scotland
@virginmedia I have now had no service - internet, tv, phone - for 24 hours. It’s impossible to speak with someone about this. There is only a vague automated message about a ‘complicated problem’. How can I get this fixed? What are you doing to address this?
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James Smith 🏴🇮🇹🇿🇦
(@SobukweScozia) reported
from
Edinburgh, Scotland
@virginmedia What complex issue? Can you explain what it is? Your service status says it’s fine. I have to wait a week for an engineer. Forgive me for being cynical.
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Roddy macdougall
(@Rodmacdougall23) reported
from
Gorebridge, Scotland
@virginmedia @skytv absolute **** show again tonight, every night can’t watch sky in multi room box due to signal issue or error, wife ready to divorce me 😡😡
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Ryan Meston
(@ryanmeston07) reported
from
Edinburgh, Scotland
@virginmedia fix red button
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Peter Tuffy
(@bigtoodle) reported
from
Edinburgh, Scotland
@virginmedia yes well after waiting in for five hours yesterday for an engineer to come I was just told it had been rearranged for the 28th. The great pity is they never informed me to find out if that was OK, such gross inefficiency abounds within your organisation.
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Peter Tuffy
(@bigtoodle) reported
from
Edinburgh, Scotland
@virginmedia The phone is not working and your engineer was arranged to call today between 1.00 and 6.00pm needless to say he did not arrive or give me a call to arrange another day.
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Philippa Wright
(@philippawrightt) reported
from
Edinburgh, Scotland
@virginmedia Sorry? Like my formal complaint - I’m unsure if you have read my tweet? I bought a box and returned the WiFi myself. Ombudsman time?
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victoria carolina
(@vcash78) reported
from
Edinburgh, Scotland
@virginmedia Since yesterday afternoon. I was working so not entirely sure but approx 24 hours. £160 a month to be without even “free” channels. I am aware nothing is without fault but the poor customer service and lack of ability to locate/tell us what the issue is, is appalling.
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Philippa Wright
(@philippawrightt) reported
from
Edinburgh, Scotland
@virginmedia do you actually read formal complaints or are they just automated responses too?! For the second time the response does not answer the complaint at all?
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Elle Wright
(@ElleWri18858890) reported
from
Musselburgh, Scotland
@TalkTalk @TalkTalkGroup have sent a DM, again and have asked for someone to call me. Executive Complaint Number account number and cell phone number provided over & over but still no phone call. Virgin Media ready to take over
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@virginmedia I managed to find a phone number to call you. The message 'don't contact us unless you need to' isn't great is it! Follow up text asks me to rate VM on the basis of my interaction. Not fair is it. Not the help desk fault if everything else is so bad.
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John M Hunt
(@Johnmhunt) reported
from
Oxgangs, Scotland
@virginmedia hi I’m aware there’s a calling issue just now on Virgin Mobile but I was wondering how to get an upgraded 5G SIM on ultimate Oomph as the one we have is only allowing 4G.
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victoria carolina
(@vcash78) reported
from
Edinburgh, Scotland
@virginmedia Just said it would be back on by 1230. It’s not … paying a fortune (way above the odds!) a month for service I’m not getting. New contract with another provider incoming.
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Mike McNulty 🏴🇪🇺🇺🇦✊
(@bankaudits1) reported
from
Edinburgh, Scotland
@virginmedia I tried to get help but didn’t get through to anyone just a text sent to my mobile telling me how to fix it but no joy. Checked the forums and turns out I’m not alone and the upgrade is rubbish so just stuck it in the cupboard.. hopeless!
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seldomseenkid
(@seldomseenkid) reported
from
Edinburgh, Scotland
@virginmedia internet down. Again. Why?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Mc
(@Kal_El_Krypto) reported
@virginmedia They just keep giving me new dates when issues will be fixed in the future, when that date arrives, still exact same issues. Last one was 11th Jan all will be fixed and yesterday the Wifi was worse than ever. Couldn’t get any work online done or even watch a movie late last night
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David
(@dpwax) reported
@virginmedia home phone been off since Sunday. Fix time keeps moving.
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Harley
(@HarleyCotts) reported
@virginmedia can I have someone who doesn't cut me off on the phone please, have bene trying to cancel an order since yesterday, have spoken to numerous different people and then get cut off just as they are about to cancel, how hard can it be?
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Paul Mc
(@Kal_El_Krypto) reported
@virginmedia No reference number given, customer service has been terrible. I just get sent round in circles with broken promises. Going on for weeks now. I’m not getting what I paid for, hence why I want to cancel and never come back to virgin.
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Paul Mc
(@Kal_El_Krypto) reported
@virginmedia They just keep giving me new dates in the future when all issues will be fixed then that day comes and it’s still not fixed. Yesterday it was worse than ever, couldn’t get any work online done or even watch a movie late last night!
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Wal
(@CallMeWal) reported
@virginmedia They did, Saturday morning, so 3 days with no broadband or TV, great! Remind me again why I pay you so much money each month? It's not for customer service, it's not for accurate billing, it's not for a working service status page....
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Rowena
(@JustRowena) reported
@bouldie Feel your pain. @CityFibre cut through our Virgin broadband laying their own cables and won't do anything to progress organising the fix. @virginmedia will deign to come out in 7 days' time. Week without Internet is great for WFH...
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Duke Of Anti-Growth Coalition
(@DukeOfHavoc) reported
Hey @virginmedia This is incredible. You have somehow created two accounts for me and are now threatening me via email for payment I do not owe and I can't call customer services until I pay. You have literally blocked me. I want someone to ring me NOW.
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Laura Fisher
(@l_fisher90) reported
@virginmedia Hi, the status online says it will be fixed by 11th Jan by 9am, still nothing, any accurate updates? The status site has given yp even estimating a time to fix now, yesterday it kept getting lager now its not updated at all.
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Isabel Whyte
(@isytiree) reported
@virginmedia can you advise what the problem is with VM in G22 area of Glasgow? Trying to print urgent information and and constantly being told "error with printer"? When I check status on line I am told there is a problem reaching the VM servers!