Virgin Media outages and service status in Musselburgh, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Musselburgh, including 1 direct report.
- The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
- The most recent signal from this area was received Apr 30, 6:00 PM GMT+1.
- Internet (65%)
- Total Blackout (12%)
- Wi-fi (12%)
- TV (12%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Musselburgh, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Musselburgh, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 1: Problems at Virgin Media
Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Musselburgh, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh, and Bonnyrigg.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh
|
Internet | 23 hours ago |
|
Edinburgh
|
Internet | 1 day ago |
|
Edinburgh
|
Internet | 2 days ago |
|
Edinburgh
|
Wi-fi | 3 days ago |
|
Edinburgh
|
Internet | 5 days ago |
|
Edinburgh
|
Internet | 7 days ago |
Nearby cities with recent reports
5 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Musselburgh, Scotland
Latest outage, problems and issue reports in Musselburgh and nearby locations:
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Lesley Neilan (@lesley_neilan) reported from Edinburgh, ScotlandHi @virginmedia I am trying unsuccessfully to contact you about my current contract. I don’t have WhatsApp and your online help link doesn’t help. My old fashioned ‘telephone’ call ended with ‘there was a fault’. Are there any humans around?
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Kyle (@KSC_319) reported from Edinburgh, ScotlandVirgin media are the worst company in the universe to deal with
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Neil Sneddon (@EdinburghNJS) reported from Edinburgh, ScotlandGot to say. Been a customer of @virginmedia since Dec 10th 1999. First problem I've ever had this week, and service, ability to contact and understanding of my problem is absolutely woeful. Luckily still in cooling off period for new deal. Dreadful.
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Effie Fenton (@effiefenton) reported from Edinburgh, Scotland@virginmedia With respect, that just takes you to a forum on your own website to tuck this away out of public view. I'll let you know here if I get any response. Emergency response phone lines should be treated as a priority by all telecoms companies.
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seldomseenkid (@seldomseenkid) reported from Edinburgh, Scotland@vmbusiness @virginmedia @virginmedianews Why is your service so unreliable? Are we expected to pay for a service that doesn’t work?
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Viv Haig (@vivhaig) reported from Edinburgh, Scotland@virginmedia Yes I’ve done all of that and my phone is saying ‘Check phone line’. My land line has been off since last Friday. Ever since it was swapped over to your fibre network and the new adapter fitted to the back of the router. I’m paying for a service I’m not receiving.
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liam finn (@lfinn777) reported from Edinburgh, Scotland@virginmedia Is this in progress? I haven't seen any resolution?
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Fergus Wright (@fergus_wright) reported from Edinburgh, Scotland@Will_Jeffs @virginmedia Tbf ive had problems with my wifi for the last few days, what i done was unplug everything then wait a couple of mins then plug it all back in again then it was fine.
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Shirley Monteith (@lethalshirl) reported from Edinburgh, Scotland@virginmedia I am going round in circles trying to speak to someone or email you with problems I’m having with broadband & TV! Your system keeps knocking me back - I just want help! #frustratededinburgh
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diandrick (@ladyracer70) reported from Edinburgh, Scotland@virginmedia Thanks for asking. An operator will call me back tomorrow, as it’s part of an ongoing three week saga. I’m so disappointed as I’ve been a loyal VM (originally Telewest) customer for around 30 years. Remaining hopeful 🙃
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victoria carolina (@vcash78) reported from Edinburgh, ScotlandI was left without service for a week with multiple lies, promises of calls that didn’t happen and appalling customer service … you promise compensation of a month for free, the next you state £650 for disconnection. We are in a coat of living crisis you idiots! @virginmedia
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gio (@dazza606) reported from Bonnyrigg, Scotland@virginmedia hi, unable to send emails when attached to WiFi Is there a known problem?
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Ashley (@ashjrox) reported from Edinburgh, ScotlandI've had rude calls with some staff, spent over £9 on calls to @TravelodgeUK to get this refunded for the charity, their customer service emailed saying that even though two of their staff & virgin media said I should get a refund that they are not going to refund. #badservice
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NDM MacLeod 🏴 (@NeilBriogaisean) reported from Edinburgh, Scotland@virginmedia tv just down again. Broadband also down at the same time. Network availability code C133 showing. Can I rely on you to provide a consistent and reliable signal?
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gio (@dazza606) reported from Bonnyrigg, Scotland@virginmedia 100% issue with virgin media Tried it with Samsung phone, apple ipad, laptop devices and same issue So that's 3 different email software Tried rebooting router, devices and no luck. I take it the support is 24hrs and that the chat won't end if I don't immediately respond
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Stephen Clarke 1980 (@stephenclarke80) reported from Musselburgh, Scotland@virginmedia Hi, one of your little pavement brown boxes of cables is broken & missing its cover outside Dominos Pizza, North High Street, Musselburgh, Scotland. I've made it waterproof using a plastic bag and cable ties, but it will need to be repaired with a new cover. - SC
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Neil Finlayson (@neilfinlayson) reported from Edinburgh, Scotland@virginmedia we’re very displeased with your Internet speed. Up and down like a yoyo. CityFibre next stop
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lynette higgins (@lynettehiggins3) reported from Edinburgh, Scotland@virginmedia Yes it is telling me there are no issues in my area and that I should have registered re issue - I did yesterday and today, do your departments or records not get joined up, completely shocking service
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Effie Fenton (@effiefenton) reported from Edinburgh, Scotland@virginmedia it would be a great idea if you could save priority installation slots for those in greatest need, like those with disabilities who need a phone line installed for a telecare service. So they don't have to wait a month. Just a thought.
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Wendy Bell (@WendyBe54745206) reported from Edinburgh, Scotland@virginmedia desperate to speak to someone phoned hour later speaking to someone transferred 3 times then wanted a manger on hold then cut me off worst customer service department. No web chat on website no email address it's ridiculous can you help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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SimulatorMan (@man_simulator) reported@virginmedia any updates on loss of service in my area. As im classed as vunberbul customer amd its been down sence like 3pm yesterday and im pissed off as always happens all the time with Virgin Media !!!
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David Richards (@DWRICHARDS) reported@virginmedia Thanks so much. Who should I ask for?! Current promise via Chat is a chq within 30 days. The problem with contacting Virgin Media by phone or online when you are a former customer chasing a refund is that it is difficult to get past your security checking if it's an old a/c.
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entrustTMF (@entrustTMF) reported@RogerGreen2009 @virginmedia I'm definitely going to be reviewing my options at the end of my current @virginmedia contract as they've been dreadful in terms of communication and help when the chips are down(day SEVEN of outage)😢 Sadly, I've only just renewed my contract... Thanks for the suggestions👍
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Bryan Millan (@BryMillan) reportedEvery Wednesday without fail from about 8:30pm we have an intermittent signal issue with @virginmedia, we pay enough not to have these issues every week. Get it sorted!
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AJ (@The_Broski_Boot) reported@virginmedia we are now over 12 hours into this issue without any meaningful update Under the Consumer Rights Act 2015, services must be provided with reasonable care and skill. A prolonged outage without resolution or communication may breach this. Can you please update
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Casilda Malagon (@casilda1) reported@virginmedia I fear this is terrible customer service. I’m switching providers as soon as possible and will be advising by network to do the same.
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Deano (@deanspread) reported@virginmedia Well I’m at work now but it was working then going off for a couple minutes then back on all day. Then about 9pm went off for 20 mins then back on. Went on your page to check the service and it was saying nothing was wrong.
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Queen Marie 21st👑❤ (@Mariexxxx21) reported@virginmedia Great to hear a you problem in my area cant be fixed until at LEAST tomorrow afternoon. No TV, no WiFi and not even a land line phone. Thank the @EE gods for my mobile data🙏🏻 Not so good for my 80 year old parents now🙄
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toastyborg (@Demon__Cyborg) reported@virginmedia absolutely sucks. They won’t even help me unlock my email and I’ve apparently been blacklisted for not doing anything???
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Di (@defendingdd) reported@skytv 24 hours for a Manager call back you piss taking idiots. Don’t ever use Sky anyone. 19 years I’ve been with them and they are treating me like ****. Time to go to.@virginmedia