Virgin Media outages and service status in Musselburgh, Scotland

Problems in the last 24 hours in Musselburgh, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Musselburgh, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Musselburgh, Scotland

The most recent Virgin Media outage reports came from the following cities: Edinburgh, Cowdenbeath, Bonnyrigg, and Loanhead.

City	Problem Type	Report Time
Edinburgh	Wi-fi	2 days ago
Cowdenbeath	Total Blackout	3 days ago
Edinburgh	Internet	4 days ago
Edinburgh	Internet	4 days ago
Edinburgh	Wi-fi	4 days ago
Edinburgh	TV	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Musselburgh, Scotland

Latest outage, problems and issue reports in Musselburgh and nearby locations:

• 
  gio (@dazza606) reported 10 minutes ago from Bonnyrigg, Scotland

  @virginmedia Everything else seems fine Ie TV broadband Can receive emails. Just can't send any when connected to WiFi Everyone in house affected and different devices have same issue

• 
  Peter Tuffy (@bigtoodle) reported 13 minutes ago from Edinburgh, Scotland

  @virginmedia more problems with Virgin, their internet and phone service in EH 14 has had problems for two weeks, no refund for the loss of service though. I was cut off today after their call handler could not answer the simplest of questions on an overcharged bill.

• 
  Nicholas Cross (@wfastronomer) reported 13 minutes ago from Edinburgh, Scotland

  @andrewducker I did have two rather stressful conversations with Virginmedia a couple of months back. In the first one they offered me a terrible offer and said it was the best and moving took ages. They did this in a slow way, always trying to divert the conversation. 1/

• 
  NDM MacLeod 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@NeilBriogaisean) reported 19 minutes ago from Edinburgh, Scotland

  @virginmedia tv just down again. Broadband also down at the same time. Network availability code C133 showing. Can I rely on you to provide a consistent and reliable signal?

• 
  seldomseenkid (@seldomseenkid) reported 19 minutes ago from Edinburgh, Scotland

  @vmbusiness @virginmedia @virginmedianews Why is your service so unreliable? Are we expected to pay for a service that doesn’t work?

• 
  lostinleith 🇺🇦 (@neillhope) reported 20 minutes ago from Edinburgh, Scotland

  @vmbusiness your internet is so down in EH5 even your outage checker is down!

• 
  Philippa Wright (@philippawrightt) reported 21 minutes ago from Edinburgh, Scotland

  @virginmedia Read my tweet. I have been sent a “resolution” already. Which advised to return the box/speak to online chat if further issues. As I have pointed out multiple times I have already returned the box. This is absolutely infuriating at this point.

• 
  Effie Fenton (@effiefenton) reported 22 minutes ago from Edinburgh, Scotland

  @virginmedia my daughter has finally got a new home in supported accommodation but can't move in until a telephone line is connected so her carers have access to a 24/7 phone. The earliest appointment is currently a month away. Can you help us so she can start her new life?

• 
  Acky (@lexo6647) reported 23 minutes ago from Edinburgh, Scotland

  @virginmedia as it was tiresome and he can’t get through to anyone. The same problem I had today. He has his phone, broadband and tv with you. His mobile as well I reckon. Having spent a good bit time today going through all the stuff on the phone to eventually be hung up on is infuriating

• 
  Philippa Wright (@philippawrightt) reported 28 minutes ago from Edinburgh, Scotland

  @virginmedia do you actually read formal complaints or are they just automated responses too?! For the second time the response does not answer the complaint at all?

• 
  Effie Fenton (@effiefenton) reported 35 minutes ago from Edinburgh, Scotland

  @virginmedia With respect, that just takes you to a forum on your own website to tuck this away out of public view. I'll let you know here if I get any response. Emergency response phone lines should be treated as a priority by all telecoms companies.

• 
  Ashley (@ashjrox) reported 36 minutes ago from Edinburgh, Scotland

  I've had rude calls with some staff, spent over £9 on calls to @TravelodgeUK to get this refunded for the charity, their customer service emailed saying that even though two of their staff & virgin media said I should get a refund that they are not going to refund. #badservice

• 
  Ronan Gallagher (@drrcgallagher) reported 41 minutes ago from Edinburgh, Scotland

  @virginmedia Fibre broadband down in Edinburgh (EH10). Can you confirm if there are issues in the area?

• 
  Peter Tuffy (@bigtoodle) reported 45 minutes ago from Edinburgh, Scotland

  @virginmedia yes well after waiting in for five hours yesterday for an engineer to come I was just told it had been rearranged for the 28th. The great pity is they never informed me to find out if that was OK, such gross inefficiency abounds within your organisation.

• 
  Neil Sneddon (@EdinburghNJS) reported 45 minutes ago from Edinburgh, Scotland

  Got to say. Been a customer of @virginmedia since Dec 10th 1999. First problem I've ever had this week, and service, ability to contact and understanding of my problem is absolutely woeful. Luckily still in cooling off period for new deal. Dreadful.

• 
  victoria carolina (@vcash78) reported 53 minutes ago from Edinburgh, Scotland

  Finally something positive to say about @virginmedia following a call from Callum at the “executive team” providing the level of current service I would expect from a such a huge company! Perhaps the skills of good customer service need to be a CPD exercise for the call centres!

• 
  Lesley Neilan (@lesley_neilan) reported 54 minutes ago from Edinburgh, Scotland

  Hi @virginmedia it seems channel 160 is no longer authorised? (for me). Called 150, got text with link to check, advice? Call after 8am tomorrow. Any info on the issue much appreciated thanks

• 
  Abhishek BEHL (@iABehl) reported 55 minutes ago from Edinburgh, Scotland

  @virginmedia I would like help / assistance in setting up my new account. I received 3 missed calls today from your sales team and when I did call back nothing productive happened. I have a severely disabled daughter and we need the new account to be activated as we have alot of…

• 
  liam finn (@lfinn777) reported 56 minutes ago from Edinburgh, Scotland

  @virginmedia Is this in progress? I haven't seen any resolution?

• 
  Wendy Bell (@WendyBe54745206) reported 1 hour ago from Edinburgh, Scotland

  @virginmedia desperate to speak to someone phoned hour later speaking to someone transferred 3 times then wanted a manger on hold then cut me off worst customer service department. No web chat on website no email address it's ridiculous can you help

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  FootballCricketMad (@fcmad1960) reported 5 minutes ago

  @virginmedia Hi there, my problems are still unresolved and even your "Resolutions" team is blanking me. I need confirmation that we're at the end of the road so I can go to the regulator. How can I get this pls?

• 
  Shady Shaw (@shadeyshaw) reported 7 minutes ago

  @Benleo I think these big comp that operate in the uk should be banned from using overseas call centres,I left virgin because their customer service was atrocious joined youfibre only to find out they have been bought out by virgin media and now I’m sure they use the same call centres.

• 
  AxiomLunc (@AxiomLunc) reported 8 minutes ago

  @Benleo @virginmedia @Benleo Put a complaint into the Ombudsman, O2 and Virginmedia do this all the time, i had a friend who cancelled his O2 contract after working for the company, never had issues with fraud etc, then magically after leaving, he had over £1000 fraud on his account.

• 
  Geoff Jones (@geoffjones7) reported 8 minutes ago

  @Benleo @virginmedia I was a service engineer for many years for Virgin (formally Telewest). You most certainly do not have to renew a contract to get a cable fixed. Also the Indian call centre has been a long-standing issue for their customers. Very poor service

• 
  Paul (@PaulUtd16) reported 10 minutes ago

  @TonyDabell @mark_wootten @virginmedia 100% virgin are absolutely atrocious! Customer service skills of Darth Vader!

• 
  ⭕ Toni Geens 🍍 (bam.zoom) (@hamsterpranks) reported 13 minutes ago

  Hey @virginmedia we just took out a new contract with you, had our box fitted on Friday, reprogrammed on Saturday due to an outage. Now we've just gone over 24 hours with no internet or TV yet again and the fix times constantly being pushed back. What's your cancellation period?

• 
  Ian Lythgoe (@IanLythgoe4) reported 14 minutes ago

  @_kerryking_ @AndrewPittman2 @virginmedia Mine has just been fixed if you have a splitter (big white box) check the power plug there should be a green light on it if not thats the problem (which i had) if you dont have a splitter box i aint got a clue

• 
  Andy Jones (@Andy_wxm) reported 15 minutes ago

  @virginmedia Been a customer of yours for 2 months and my broadband keeps dropping out. Have switched off the hub and back on yet the broadband signal is still having the same problems

• 
  Mia (@LondonMum2025) reported 16 minutes ago

  @Benleo @virginmedia I’m having the same issues with them

• 
  Matthew Kennedy (@badcorpse) reported 21 minutes ago

  @Benleo Stay away from Virgin Media and you will be happier for it trust me. Clear someone in an office somewhere has said we can offer **** customer service that costs X from India or good customer service from the UK that costs Y and they have went with X