Virgin Media

Virgin Media Outage Report in Dalkeith, Midlothian, Scotland

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Dalkeith, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dalkeith and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Dalkeith, Midlothian, Scotland 12/15/2024 12:40

December 15: Problems at Virgin Media

Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Dalkeith, Midlothian, Scotland

The most recent Virgin Media outage reports came from the following cities: Edinburgh and Longniddry.

Loading map, please wait...
City Problem Type Report Time
United KingdomEdinburgh Wi-fi
United KingdomEdinburgh Total Blackout
United KingdomEdinburgh Total Blackout
United KingdomEdinburgh Wi-fi
United KingdomEdinburgh Total Blackout
United KingdomEdinburgh E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Dalkeith, Scotland

Latest outage, problems and issue reports in Dalkeith and nearby locations:

  • gbruce14 Gemma (@gbruce14) reported from Edinburgh, Scotland

    @virginmedia Yes but there was no issue on that link just now or at any of times of these outages. I don’t think it’s fair pay £45 for a connection that cuts out multiple times per day!

  • Glam_Rach Rachael Santangelo (@Glam_Rach) reported from Edinburgh, Scotland

    @virginmedia I'm not sure.... I think at this stage she is saying no thanks after being let down so badly. Virgin just didn't want to pay what council were asking to dig up one pavement as it was new.... @SkyUK sorted her out and she will be going to the regulator. Disappointing

  • Glam_Rach Rachael Santangelo (@Glam_Rach) reported from Edinburgh, Scotland

    @virginmedia This has left her charity and her partners business with websites and headed paper wuth the wrong number as @virginmedia are saying they can't do anything about the landine that was transferring to you. A mobile is also involved. She is in tears and your staff have been rude

  • kirsty190790 Kirsty (@kirsty190790) reported from Edinburgh, Scotland

    @virginmedia further to my last tweet after being on the phone 50 minutes I get put on hold and hung up on after asking to speak to management. Absolutely shocking service and not any further forward.

  • aberquine Laura (@aberquine) reported from Edinburgh, Scotland

    @maryrobb499 @virginmedia It’s not been windy today in Edinburgh, which is lucky as it’s been bad all week. Getting fed up of Virgin Media though, will move provider when I get my own place.

  • aberquine Laura (@aberquine) reported from Edinburgh, Scotland

    @virginmedia As I’ve said in previous tweets over the past few days, I’ve checked everything and all appears fine, it’s your broadband speed fluctuation that is the problem.

  • kirsty190790 Kirsty (@kirsty190790) reported from Edinburgh, Scotland

    @virginmedia very disappointed in your customer service, the call taker keeps refusing to let me speak to supervisor regarding problem. Arguing constant with me absolutely disgusting service!

  • daveross67 david robert bowie (@daveross67) reported from Edinburgh, Scotland

    @virginmedia Keep trying to sign in and it keeps coming back sign in failed

  • TimOlton Tim Olton (@TimOlton) reported from Musselburgh, Scotland

    @virginmedia I got through last night and the chap who has given me the best service from Virgin has escalated the issue of not carrying my number over. He says he should have an answer within 14 days.

  • TimOlton Tim Olton (@TimOlton) reported from Musselburgh, Scotland

    @virginmedia Poor installation, not corrected first time of asking, did not carry my old number across despite requesting this, poor customer response back to my complaint stating you could not access my account. Chap last night was good but far too late.

  • Glam_Rach Rachael Santangelo (@Glam_Rach) reported from Edinburgh, Scotland

    @virginmedia One of your site engineers has turned up at her house. She has also emailed a complaint. Best of all @SkyUK have stepped in and retrieved her charity number for her.... Ridiculous it took your rival to help

  • daveross67 david robert bowie (@daveross67) reported from Edinburgh, Scotland

    @mikeybhoy11 @virginmedia Not letting me sign in

  • hayley_jade27 Hayley (@hayley_jade27) reported from Edinburgh, Scotland

    PSA @virginmedia do not know the slightest thing about good customer service. Save your money and go for LITERALLY any other provider 👍

  • Ox13SCO BJCampbell (@Ox13SCO) reported from Edinburgh, Scotland

    Didn’t think transfer from @virginmedia to @WeAreOpenreach would be such a shambles ... such a broken system @OpenreachHelp you need to sort out your Fibre home line set up #btfibre 🤬

  • hayley_jade27 Apple (@hayley_jade27) reported from Edinburgh, Scotland

    @virginmedia I have been on hold for 25 minutes now, still nobody has answered and the webchat are refusing to help. Pretty atrocious customer service!

  • aberquine Laura (@aberquine) reported from Edinburgh, Scotland

    @virginmedia I told you there were no issues listed on your website in my original tweet!

  • daveross67 david robert bowie (@daveross67) reported from Edinburgh, Scotland

    @pow64 @virginmedia Well if I could sign in

  • Glam_Rach Rachael Santangelo (@Glam_Rach) reported from Edinburgh, Scotland

    Really not a good image to be projecting @virginmedia.... They did not know you were no longer providing a service until your engineer didn't turn up!!! @JordanHoustonT and now they have to pay out to update their website because of your incompetence #pleaseretweet #retweet

  • TimOlton Tim Olton (@TimOlton) reported from Musselburgh, Scotland

    @virginmedia I would like the chance to talk to Karen to explain that her customer complaints process does not work. Certainly doesnt live up to the customer values you state you live up to.

  • intgom John Cairney (@intgom) reported from Edinburgh, Scotland

    @virginmedia I can assure you that no one has attempted to contact me since the complaint was raised, which is why I’m so annoyed.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • koalatea1993 charlie 🎄✨ (@koalatea1993) reported

    @virginmedia Looking at that it seems like I can only claim if the loss of service was for more than 48h? Well... guess I'm out £30 🙃

  • itsstheasianone BigMo 🇩🇪🇱🇰 (@itsstheasianone) reported

    @virginmedia Well, im on hold at the moment. Unless you can help me over the phone im not going to be doing this over twitter

  • mattissomatt BIG MUSCLES MJATT (@mattissomatt) reported

    @virginmedia I haven't managed to speak to the team this time. However, in the past they've sent out engineers to fix the issue. I've been given new hubs (although I'm only on 3 now), and they've tried many other solutions. I've had multiple engineers through the years.

  • Maritimegeek Andrew McAlpine Ⓥ (⧖) 🌱 (@Maritimegeek) reported from Locks Heath, England

    @virginmedia can you tell me f it’s acceptable to be on hold for 48 minutes. After which to finally speak to someone who is unable to resolve your issue and who puts you over to another dept for you to be on on hold for another 30 minutes?

  • maggiecane Margaret Cane (@maggiecane) reported

    @virginmedia The issue is outside, it's still not resolved. I have been with you for a long time but this year has been dreadful. I will contact customer services. Thank you.

  • HassanM19810212 Be the One (@HassanM19810212) reported

    @virginmedia Only thing I wanted was to put the connection which you people delayed twice and now telling us that it will be next month. Sort out your exiting service instead of offering new

  • James_P_Gregory James Gregory (@James_P_Gregory) reported

    @virginmedia my Sky Cinema on demand is not working and when you try to play a film just get a black screen Any know issues?

  • LeahRose_x leah rose. (@LeahRose_x) reported

    @virginmedia so far I’ve spent an hour and a half on hold trying to get tech support as I’m paying for a service I’m not receiving. Can I get ANY help from anyone?

  • TChedzey81 Tony Chedzey (@TChedzey81) reported

    @virginmedia so despite 2 messages, still no one has responded to me and now I have checked my bill to find out I have been charged TWICE for the Joshua Pulev fight. Will someone please contact me TODAY...!!! I WILL be wanting a refund. How about a bit of service @virginmedia

  • itsstheasianone BigMo 🇩🇪🇱🇰 (@itsstheasianone) reported

    @virginmedia Got transferred to customer relationships twice and both times the phone got disconnected!