Virgin Media Outage Report in Dalkeith, Midlothian, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Dalkeith come from postal codes EH22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dalkeith, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dalkeith and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 19: Problems at Virgin Media
Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Dalkeith, Midlothian, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh and Dalkeith.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Internet | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Internet | |
| Edinburgh |
Wi-fi | |
| Edinburgh |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dalkeith, Scotland
Latest outage, problems and issue reports in Dalkeith and nearby locations:
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Laura
(@aberquine) reported
from
Edinburgh, Scotland
@virginmedia I told you there were no issues listed on your website in my original tweet!
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John Cairney
(@intgom) reported
from
Edinburgh, Scotland
@virginmedia I can assure you that no one has attempted to contact me since the complaint was raised, which is why I’m so annoyed.
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Rachael Santangelo
(@Glam_Rach) reported
from
Edinburgh, Scotland
@virginmedia This has left her charity and her partners business with websites and headed paper wuth the wrong number as @virginmedia are saying they can't do anything about the landine that was transferring to you. A mobile is also involved. She is in tears and your staff have been rude
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Rachael Santangelo
(@Glam_Rach) reported
from
Edinburgh, Scotland
@virginmedia I'm not sure.... I think at this stage she is saying no thanks after being let down so badly. Virgin just didn't want to pay what council were asking to dig up one pavement as it was new.... @SkyUK sorted her out and she will be going to the regulator. Disappointing
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Tim Olton
(@TimOlton) reported
from
Musselburgh, Scotland
@virginmedia I would like the chance to talk to Karen to explain that her customer complaints process does not work. Certainly doesnt live up to the customer values you state you live up to.
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Davy Murray
(@davyshambles) reported
from
Edinburgh, Scotland
@virginmedia Eventually got through to your overseas call centre. Guy couldn't help and booked me an engineer for Wednesday evening. He then hung up on me when I suggested that I shouldn't be charged for the next few days #believeinbetter
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Andrew Kemp
(@andrew_kemp) reported
from
Currie, Scotland
All the old @virginmedia equipment has been disconnected and unplugged! It’s been like night and day getting @bt_uk #fttp installed, so far 10 families in my street have moved away from VM... that’s what you get for poor customer service
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BJCampbell
(@Ox13SCO) reported
from
Edinburgh, Scotland
Didn’t think transfer from @virginmedia to @WeAreOpenreach would be such a shambles ... such a broken system @OpenreachHelp you need to sort out your Fibre home line set up #btfibre 🤬
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Rachael Santangelo
(@Glam_Rach) reported
from
Edinburgh, Scotland
@virginmedia One of your site engineers has turned up at her house. She has also emailed a complaint. Best of all @SkyUK have stepped in and retrieved her charity number for her.... Ridiculous it took your rival to help
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Tim Olton
(@TimOlton) reported
from
Musselburgh, Scotland
@virginmedia I got through last night and the chap who has given me the best service from Virgin has escalated the issue of not carrying my number over. He says he should have an answer within 14 days.
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Stuart Gray
(@StuartIGray) reported
from
Edinburgh, Scotland
@virginmedia so disappointed in the service over the last few months counting down the months until I can move to @SkyMediaUK
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Rachael Santangelo
(@Glam_Rach) reported
from
Edinburgh, Scotland
Really not a good image to be projecting @virginmedia.... They did not know you were no longer providing a service until your engineer didn't turn up!!! @JordanHoustonT and now they have to pay out to update their website because of your incompetence #pleaseretweet #retweet
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Laura
(@aberquine) reported
from
Edinburgh, Scotland
@maryrobb499 @virginmedia It’s not been windy today in Edinburgh, which is lucky as it’s been bad all week. Getting fed up of Virgin Media though, will move provider when I get my own place.
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Rachael Santangelo
(@Glam_Rach) reported
from
Edinburgh, Scotland
@virginmedia 87 year old Granny's landline gone down Christmas day 😔😔.... When are customer services back open so we can chase up
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Tim Olton
(@TimOlton) reported
from
Musselburgh, Scotland
@virginmedia Poor installation, not corrected first time of asking, did not carry my old number across despite requesting this, poor customer response back to my complaint stating you could not access my account. Chap last night was good but far too late.
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Laura
(@aberquine) reported
from
Edinburgh, Scotland
@virginmedia As I’ve said in previous tweets over the past few days, I’ve checked everything and all appears fine, it’s your broadband speed fluctuation that is the problem.
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Hayley
(@hayley_jade27) reported
from
Edinburgh, Scotland
PSA @virginmedia do not know the slightest thing about good customer service. Save your money and go for LITERALLY any other provider 👍
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Kirsty
(@kirsty190790) reported
from
Edinburgh, Scotland
@virginmedia very disappointed in your customer service, the call taker keeps refusing to let me speak to supervisor regarding problem. Arguing constant with me absolutely disgusting service!
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Kirsty
(@kirsty190790) reported
from
Edinburgh, Scotland
@virginmedia further to my last tweet after being on the phone 50 minutes I get put on hold and hung up on after asking to speak to management. Absolutely shocking service and not any further forward.
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Apple
(@hayley_jade27) reported
from
Edinburgh, Scotland
@virginmedia I have been on hold for 25 minutes now, still nobody has answered and the webchat are refusing to help. Pretty atrocious customer service!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Loop Manoeuvres
(@LoopManoeuvres) reported
Steer clear of @virginmedia , great when things are working, but shockingly poor customer service when things aren’t right.
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Geoff Wilkinson
(@Geoffers101) reported
@virginmedia So if potentially have to sit through another 50 minutes on hold? This is shocking service
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Charlotte 🤍
(@chxrlo_) reported
@virginmedia My Wi-Fi connection in my bedroom hasn’t been working for the past few days and I’m having to use my data, I’ve done the Virgin internet tests but they keep saying that nothing is wrong, I have restarted both my phone and modem, please help!
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David Bruce
(@Farstardb) reported
@virginmedia Just normal power reset. Just done a broadband speed test, latency 23ms, download speed 34.2mbs, upload speed 9.5mbs. Have never done a pinhole reset. DB
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Marg Lindsay-Weston
(@Lindsaywesto) reported
@virginmedia @virginhelp i was asking for my additional box in my bedroom to be cancelled as i never use it and have the steaming device instead after the problems i have had with broadband and tv and 2 technicians out in 2 weeks - there is nothing you can do? so much for being a 7 years loyal customer
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Dump London
(@dumplondon) reported
@virginmedia for christ sake. NOW WHAT?!?!?1 why is this so god damn difficult for you people?!?!?
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Gary McLean
(@Chiefmclean74) reported
@virginmedia @virginmedia I’ve tried all this and no matter what route I try it doesn’t work or I get an automated service that passes me from pillar to post. I am now at the point that I want to terminate our family’s five mobile contracts with the company as the customer service is so bad
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Qio DeGrate
(@QioDeGrate) reported
@virginmedia You seem so helpful on Twitter which is a total contradiction to the way you are on the phone. It took you 9 months to change a faulty router. Be decent and let me out of this contract without charging me £200 as I didn’t receive the service I signed up for
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Miss Taken 🎀💬
(@MissTakenDublin) reported
from
Dublin City, Leinster
@imlukee Personally am expecting the Virgin Media Park to open with a lightning fast broadband themed rollercoaster, topped off with dog **** customer service
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xx DeeBee xx
(@DonnasDoodles) reported
@virginmedia I don't think so. Not sure how to do this. Used to be able to log in to emails remotely using your website. We have an issue with our computer so I can't access my emails via Outlook and wanted to see if I could still log in from a web page.