Virgin Media Outage Report in Newtongrange, Midlothian, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newtongrange, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newtongrange and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Newtongrange, Midlothian, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh, Midlothian and Loanhead.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Wi-fi | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Newtongrange, Scotland
Latest outage, problems and issue reports in Newtongrange and nearby locations:
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Andrew Kemp
(@andrew_kemp) reported
from
Currie, Scotland
Finally some competition to @virginmedia ‘a shocking internet service in my area! @bt_uk are finally doing #FttP been a long time coming... 14 years of mediocre internet service soon coming to an end!
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Ricky Goold
(@Graemereaper) reported
from
Edinburgh, Scotland
@virginmedia It seems that the issue already reported is to do with BBC Scotland HD, while my issue is that my signal on BBC1 HD keeps breaking up briefly every 30 seconds or so. It's mostly an audio drop out for a split second.
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B. David Hogg
(@bdavidhogg) reported
from
Edinburgh, Scotland
We were given a four hour window from @virginmedia to come and fix our internet and they didn’t show. Unacceptable 😡
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Rachael Santangelo
(@Glam_Rach) reported
from
Edinburgh, Scotland
@virginmedia She doesn't have another handset.. I'm at work and she told me when I called her. Her account is showing online as over the limit when she doesn't have one. And for the second time how would she speak to you over the phone with no service and I can't as not my account
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Jill Robb
(@jillheartsnyc) reported
from
Edinburgh, Scotland
Trying to watch via catch up on #stvplayer via @virginmedia #tivo is nothing short of torture. Super slow responses loading / between menus, buffering and you can’t fast forward adverts.. really need to catch up with the times, customer viewing habits and expectation
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Ricky Goold
(@Graemereaper) reported
from
Edinburgh, Scotland
@virginmedia So, I clicked on the link and it says only that there's an issue with BBC1 on On Demand or Catch-up. I try to run a test to show something else is wrong, but it produces an error message that something went wrong. It's been like that for months at least for that test page.
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Graham Muncie
(@therealmuncie) reported
from
Edinburgh, Scotland
11 years a customer with Sky not one single issue, have to mobe to @virginmedia due to house move and have had to control them 4 times in 3 weeks. Shit show of a company.
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Scot Carrick
(@Scottyboy10) reported
from
Edinburgh, Scotland
@virginmedia broadband goes down all the time in EH11 postcode and now today tv signal is cutting out. Get it sorted!
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Billy McKirdy
(@Billybop) reported
from
Edinburgh, Scotland
@virginmedia I’ve been on hold for last 30 minutes trying to report my broken remote control, I understand that demand is heavy but this is unacceptable. Please contact me
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Beachboy
(@Polybandit) reported
from
Edinburgh, Scotland
It's ironic that Virgin Media manage to **** so many people at once. We just want internet.
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Graham Muncie
(@therealmuncie) reported
from
Edinburgh, Scotland
11 years a Sky customer not one issue, reluctantly have to cancel due to no signal in new house so set up with @virginmedia big mistake numerous errors and have had to contact them 4 times in 3 weeks. Customer service is null a complete shit show of a company!
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David Taylor
(@gm8arv) reported
from
Edinburgh, Scotland
@bsamikey @virginmedia Yes, I had three weeks of very slow connection, all because they changed the head-end and never noticed older modems were also in need of changing! Great connection, lousy customer service.
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Kenny
(@piltonjambo) reported
from
Edinburgh, Scotland
@virginmedia Sorry but thats nonsense. Point out ANY existing customer changes/deals that save your loyal customers as much as new customers. I've been a customer for a long lot of years and have yet to see any customer loyalty being rewarded in the same way as these deals for new customers.
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Scott Currie
(@Scott_Currie_18) reported
from
Edinburgh, Scotland
@virginmedia I have reached out. 5 times. Each time it has not been dealt with. Every time I’ve been told the problem has been rectified and it hasnt. They are telling me different things, no one has a clue. You can’t take money out of peoples bank account then put it into credit
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Melissa McKinnon
(@McEchelon) reported
from
Edinburgh, Scotland
@virginmedia help! My mobile phone number was meant to transfer to you yesterday. Online it still says processing, and I can use the Internet and send texts and call out. But nobody can call or text me! Feeling slightly frustrated. :(
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Jill Robb
(@jillheartsnyc) reported
from
Edinburgh, Scotland
@virginmedia No I haven’t.. not sure much can be done. I can’t have a V6 box as you won’t allow me to use a different broadband service (I don’t pay for my current broadband..) so I’m stuck with aging technology of TiVo 😞
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Andrew Kemp
(@andrew_kemp) reported
from
Currie, Scotland
@virginmedia You need to increase the infrastructure in the area to address the problems, you’ve not needed to and got away with out it as there has never been competition until now
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Stan W Mack
(@Turgenev_red) reported
from
Edinburgh, Scotland
@virginmedia Hi, I am trying to logon to My Virgin Media, but my password is rejected. I then follow the reset password instructions -and enter the correct details for the secret question and then my account details - it gets rejected - can you please help
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Justin Neilson
(@NeilsonJustin) reported
from
Edinburgh, Scotland
@virginmedia very I happy with my current issue, I have been charged £80 for a contract with has been changed without my knowledge even though I spoke to an agent about 3 1/2 weeks ago and sorted my contract out and it was around £52 a month, now being told that no record of this
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Scott Currie
(@Scott_Currie_18) reported
from
Edinburgh, Scotland
I spent 4 hours on the phone in Lanzarote last week and was assured that the problem had been resolved and in September 99 pounds would be coming out of mine and Lucy’s account. I’ve just been billed 165 pounds for September. Get it sorted @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jen
(@jenegan3) reported
@virginmedia Hi again. Still not working. Still no answer and still no engineer call that we were promised. This really is terrible customer care. This has now been going on for nine days
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x dee dee x
(@xdeedeex1) reported
@virginmedia have used all methods of contact - no response. How can I have exceeded a credit limit when nothing is overdue- nothing is outstanding and all bills have been paid on time without fail for years??
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Sophy Ellis
(@SEllisXD) reported
@virginmedia Same issue again today, speak to you about 9pm yeh?
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Lewis Vaughan-Jones
(@Coach_LewisVJ) reported
@virginmedia Yeah, can you just ensure that your Wi-Fi doesn’t go down 3 times a day?
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dani
(@danimims00) reported
@virginmedia I was due to have my TV & Broadband installed today between 1-6 and have just been called by the engineer to say neither him or the other engineers have any TV boxes. WTF??????
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Stephen
(@ChelseaSte1997) reported
@virginmedia I’ve spoke to your bereavement team and also the cancellation team. I didn’t get anywhere and they couldn’t offer me the same package and price a new customer would pay 😞😡 I can’t afford to pay for my services at all!
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Shaun
(@iamshaunhudson) reported
@virginmedia It drops about 5 times a day. Yes I have checked the service page, yes I have tried the FAQs.
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chutch1945
(@cowle1) reported
@virginmedia No. I haven't yet resigned myself to spending days on unanswered calls and endless meaningless texts to your student text bot. Is there an alternative, given that you have every concievable piece of customer info at your disposal.
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Roxxi Ravoire
(@RRavoire) reported
@virginmedia are you actually having a laugh? Waited 3 hours on chat for someone to respond, they took 20 minutes to go through security and then went 'Oh it's the end of my shift now, I'm putting you back in the queue.' What kind of customer service is that?!
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🌹RACHAEL💜
(@Rachy_EJ) reported
Never use @Brightstar or @virginmedia again they push you into upgrading your phone and trading in your old phone only then to be told its not worth what they already told you and won't give you the money they quoted you! The phone was fine when posted only they tell u its not