Virgin Media Outage Report in Oxgangs, Edinburgh, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Oxgangs, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Oxgangs and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Oxgangs, Edinburgh, Scotland
The most recent Virgin Media outage reports came from the following cities: Livingston, Dunfermline and Edinburgh.
| City | Problem Type | Report Time |
|---|---|---|
 Livingston |
Total Blackout | |
| Dunfermline |
Internet | |
| Edinburgh |
TV | |
| Edinburgh |
Wi-fi | |
| Edinburgh |
Wi-fi | |
| Edinburgh |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Oxgangs, Scotland
Latest outage, problems and issue reports in Oxgangs and nearby locations:
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Peter Tuffy
(@bigtoodle) reported
from
Edinburgh, Scotland
@virginmedia Yes I have phoned yet again this morning so I think your organisation are considering some sort of compensation for the five weeks I have been without the service. No doubt it will be a paltry sum in comparison to what I pay every month.
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Mike McNulty 🏴🇪🇺🇺🇦✊
(@bankaudits1) reported
from
Edinburgh, Scotland
@virginmedia I tried to get help but didn’t get through to anyone just a text sent to my mobile telling me how to fix it but no joy. Checked the forums and turns out I’m not alone and the upgrade is rubbish so just stuck it in the cupboard.. hopeless!
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James Smith 🏴🇮🇹🇿🇦
(@SobukweScozia) reported
from
Edinburgh, Scotland
@virginmedia If I phone there is a message saying there is a complex fault. The online fault tracker says there isn’t. Hard really to understand what the problem is and when and how it will be fixed. Still no service at all. Not impressed.
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Paul Collier
(@welshref) reported
from
Edinburgh, Scotland
@virginmedia how the hell do I get any sense from you guys? Eight days spent just trying to get an account sorted 🤬 your customer service is non-existent
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Philippa Wright
(@philippawrightt) reported
from
Edinburgh, Scotland
@virginmedia do you actually read formal complaints or are they just automated responses too?! For the second time the response does not answer the complaint at all?
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Stuart Lyon 💙
(@StuartLyon) reported
from
Edinburgh, Scotland
Virgin Media probably the worst broadband provider in the world. Can’t access their service status info via 3G.
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Viv Haig
(@vivhaig) reported
from
Edinburgh, Scotland
@virginmedia Yes I’ve done all of that and my phone is saying ‘Check phone line’. My land line has been off since last Friday. Ever since it was swapped over to your fibre network and the new adapter fitted to the back of the router. I’m paying for a service I’m not receiving.
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Ryan Meston
(@ryanmeston07) reported
from
Edinburgh, Scotland
@virginmedia fix red button
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John M Hunt
(@Johnmhunt) reported
from
Oxgangs, Scotland
@virginmedia hi I’m aware there’s a calling issue just now on Virgin Mobile but I was wondering how to get an upgraded 5G SIM on ultimate Oomph as the one we have is only allowing 4G.
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James Smith 🏴🇮🇹🇿🇦
(@SobukweScozia) reported
from
Edinburgh, Scotland
@virginmedia BTW. It’s not an ‘intermittent’ issue - I’ve had no service at all for 18 hours, and what exactly does ‘taking us a little longer than usual’ to fix actually mean?
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James Smith 🏴🇮🇹🇿🇦
(@SobukweScozia) reported
from
Edinburgh, Scotland
@virginmedia I have now had no service - internet, tv, phone - for 24 hours. It’s impossible to speak with someone about this. There is only a vague automated message about a ‘complicated problem’. How can I get this fixed? What are you doing to address this?
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Peter Tuffy
(@bigtoodle) reported
from
Edinburgh, Scotland
@virginmedia at last, fixed at last, that’s only taken from the 20th Nov to the 28th of Dec to fix my home phone.
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Peter Tuffy
(@bigtoodle) reported
from
Edinburgh, Scotland
@virginmedia yes well after waiting in for five hours yesterday for an engineer to come I was just told it had been rearranged for the 28th. The great pity is they never informed me to find out if that was OK, such gross inefficiency abounds within your organisation.
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Roddy macdougall
(@Rodmacdougall23) reported
from
Gorebridge, Scotland
@virginmedia @skytv absolute **** show again tonight, every night can’t watch sky in multi room box due to signal issue or error, wife ready to divorce me 😡😡
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James Smith 🏴🇮🇹🇿🇦
(@SobukweScozia) reported
from
Edinburgh, Scotland
@virginmedia I’ve no internet, phone or tv in South Edinburgh - following intermittent internet for days. Your fault checker says there is no service fault yet your website does not allow me to book an engineer. Can you help?
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Peter Tuffy
(@bigtoodle) reported
from
Edinburgh, Scotland
@virginmedia The phone is not working and your engineer was arranged to call today between 1.00 and 6.00pm needless to say he did not arrive or give me a call to arrange another day.
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Stephen Clarke 1980
(@stephenclarke80) reported
from
Musselburgh, Scotland
@virginmedia Hi, one of your little pavement brown boxes of cables is broken & missing its cover outside Dominos Pizza, North High Street, Musselburgh, Scotland. I've made it waterproof using a plastic bag and cable ties, but it will need to be repaired with a new cover. - SC
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James Smith 🏴🇮🇹🇿🇦
(@SobukweScozia) reported
from
Edinburgh, Scotland
@virginmedia Except I can’t because I get fobbed off and they just try to get me to upgrade my package. Seriously. I’d just like to know if there is some systemic complex issue, as you suggest, or not.
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seldomseenkid
(@seldomseenkid) reported
from
Edinburgh, Scotland
@virginmedia internet down. Again. Why?
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James Smith 🏴🇮🇹🇿🇦
(@SobukweScozia) reported
from
Edinburgh, Scotland
@virginmedia What complex issue? Can you explain what it is? Your service status says it’s fine. I have to wait a week for an engineer. Forgive me for being cynical.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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sue blood
(@susybutton) reported
@virginmedia It says there are no issues affecting service in this area
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Marilyn Dieckmann
(@treequeen) reported
@MozPerkins @virginmedia I've been known to go out with a bar of soap & write a message on the windshield...or driver's door. No damage, get the message across & probably needs the wash. 👍
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changedmyname
(@Nomiddlename15) reported
@virginmedia I was offered a new package yesterday and added someone would email me with details , I’m still waiting so I tried again today to be told that the package is no longer available and has increased by 12.00 , your customer service is atrocious
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Andrew Harrison
(@Andrizu05) reported
@virginmedia I’ll just contact the independent bodies thanks. I made a complaint last year and never even received a response so not really worth my time. Can’t imagine I’m the only one doing similar to be honest
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Ben Sprigg
(@demonic_enigma_) reported
@virginmedia this is the 3rd day I’ve tried to get a response from your retentions department on your WhatsApp chat. Twice with no response and today I’ve been waiting since 12pm still nothing. I need to cancel.
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Sharon Skade💙
(@SharonSkade) reported
After waiting over 24hrs for a response on @virginmedia new whatsap system you message me while I'm driving and security form won't open. I have spoken to customer services but apparently only retention team can remove my broadband 😠 Day 3 now
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Ash Beck
(@Ash_seck) reported
@virginmedia I really don’t want to call again though. The woman was extremely difficult to understand, did not want to help with my issue and tried to sell me things I do not need.
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Helen Swithenbank
(@HSwithers) reported
@OffMyNoodles @virginmedia No it's not just you. I've been trying to get hold of them since last Friday. 😡I haven't got all day to hang on the phone until they deign to answer.
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Mark
(@LufcMad84) reported
@virginmedia A manager is suppose be calling me I was told last Wednesday they would & again on Thursday. I’ve been waiting since 8th December for my complaint be dealt with- you have 5 days left before I have option for CEDR. Every time I ring up I’m told a manager call me..not one call yet!
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Mahmood Sabari
(@m_sabarii) reported
@virginmedia been trying to speak to someone at Virgin for a week about the 150% price increase for the same service…over the weekend the line got disconnected after holding for over 45 min….dealing with you is really frustrating. #badcustomerservice