Virgin Media Outage Report in Oxgangs, Edinburgh, Scotland
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Oxgangs, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Oxgangs and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 20: Problems at Virgin Media
Virgin Media is having issues since 05:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (22%)
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Wi-fi (13%)
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Total Blackout (13%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Oxgangs, Edinburgh, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh, Livingston, Dunfermline, Bonnyrigg, Loanhead, Broxburn and Dalkeith.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Internet | |
| Edinburgh |
TV | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
TV | |
| Livingston |
TV | |
| Edinburgh |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Oxgangs, Scotland
Latest outage, problems and issue reports in Oxgangs and nearby locations:
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movingforwards
(@movingforwards) reported
from
Edinburgh, Scotland
@virginmedia what an absolute farce - have now tried twice to simply upgrade my broadband speed but end up stuck in live chat for over an hour each time with no progress - why do I need to go through your overloaded customer service just to do this?
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Simplesticks
(@thesimplestick) reported
from
Edinburgh, Scotland
@virginmedia How can I send in positive feedback about one of your customer support team? I was having multiple problems with kit, billing and tech faults. After numerous calls, web chat etc I called today to sort this out and Dale was fabulous. I’d like to send a proper thanks.
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Bryan Millan
(@BryMillan) reported
from
Edinburgh, Scotland
@virginmedia how much longer is the TV service going to be down? Currently at 6 hours
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Linda.....
(@cleaner52) reported
from
Edinburgh, Scotland
@virginmedia You are a disgrace. Two phone calls this morning and passed from one customer service person to another and then both calls cut off ...been a customer over fifteen years where is your help for people
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steve berridge
(@Scotwolf2Steve) reported
from
Livingston, Scotland
@virginmedia hi TV box & Router switched off and rebooted minutes later, No broadband since. Got live TV but catch up etc not working. EH54 5HR. Used online help wasn't working, but is now saying network error. Can you confirm problem I've rebooted router etc. Thanks
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Jill Robb
(@jill_r_robb) reported
from
Edinburgh, Scotland
C133 errors @virginmedia #virginmedia that’s been almost all day
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Ronan Gallagher
(@drrcgallagher) reported
from
Edinburgh, Scotland
@virginmedia Fibre broadband down in Edinburgh (EH10). Can you confirm if there are issues in the area?
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lynette higgins
(@lynettehiggins3) reported
from
Edinburgh, Scotland
@virginmedia Yes it is telling me there are no issues in my area and that I should have registered re issue - I did yesterday and today, do your departments or records not get joined up, completely shocking service
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NDM MacLeod 🏴
(@NeilBriogaisean) reported
from
Edinburgh, Scotland
@virginmedia tv just down again. Broadband also down at the same time. Network availability code C133 showing. Can I rely on you to provide a consistent and reliable signal?
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Ian McPherson
(@IanatGyle) reported
from
Edinburgh, Scotland
@virginmedia where are my SMS updates on TV issue?
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Jason Baxter
(@PanoramicBaxter) reported
from
Edinburgh, Scotland
@virginmedia and I don’t really care how you do it but you fix the broadband today… this is NOT on. I’m going to request compensation
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bruce findlay 🟢 power to the people ✌
(@brucerisk) reported
from
Edinburgh, Scotland
@kaniep @virginmedia There are no issues and I am sure it is a scam. It's quite uncanny how many 'scam/ fraudulent ' calls I get to both my landline and mobile phones ...strange days indeed !
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David Hardie
(@Albynpark) reported
from
Edinburgh, Scotland
Anyone else having trouble with @virginmedia today?
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Bubbles&Bling
(@AudreyBubbles) reported
from
Edinburgh, Scotland
@virginmedia can you please advise when you will have broadband available in Eh6, yesterday it went off at 10am for ‘improvements’… it should have been back at 6pm, yet it is still down as you now say ‘the issue is more complex’. This is day 2 where I unable to work from home
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Kirsty MacAulay
(@CallMeMizzMac) reported
from
Edinburgh, Scotland
@virginmedia @GBNEWS Virgin TV and services down in most of the UK.
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Nathan Young
(@npjy83) reported
from
Mid Calder, Scotland
@O2 Hi, My virgin media and O2 account are the exact same email address, but I am not getting double data. Can you please help? I tried calling your customer services but never got great support...
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bruce findlay 🟢 power to the people ✌
(@brucerisk) reported
from
Edinburgh, Scotland
@virginmedia Excellent.... I didn't 'fall' for the information they tried to give but felt it important to 'flag it up' as I'm sure I'm not the only one getting these 'scam' calls. Thanks for your help. 👍
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Kirsty MacAulay
(@CallMeMizzMac) reported
from
Edinburgh, Scotland
@Robwhitt07 @virginmedia I literally just moved back to Sky because virgin always went down, particularly during working hours and they never compensated me despite my requesting it. Sky has all the great shows unavailable everywhere else unless you're willing to pay. I say get rid!
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Simplesticks
(@thesimplestick) reported
from
Edinburgh, Scotland
@virginmedia Nah. They only give out first names but I have the call log time for (all of ) the teams I have spoken to over the past month or so. It’s been a long drawn out issue.
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Jason Baxter
(@PanoramicBaxter) reported
from
Edinburgh, Scotland
@virginmedia issues 1. No broadband since 5pm last night, still nothing 2. Your team successfully pissed of my very pregnant partner yesterday re an engineer visit. She can’t work today because of NO broadband 🤬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tam🏴🇬🇧
(@1878shadow) reported
@virginmedia I'm not sure how. I rang to enquire about a data upgrade(2 hour wait) only to be told you cannot deal with me due to this issue on my account. No further details. 🍄 here. (Fed 💩 and kept in the dark for those who don't get the mushroom thang)
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Steven Friel
(@EazyBazingaDCFC) reported
@virginmedia But you guys still want people to pay 240 why do you think people mite be cancelling say 11 months early oh here there struggling to pay bills and get food on table let's make them struggle even more for choosing to leave our service
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Holly🍃Brutish🍂
(@Brutishki) reported
@virginmedia It occurs on both types but affects my wired PC the most. I use a powerline but usually get okay speeds but today its absolutely unusable. Less than 2mbps down and less than 1mbps up. This happens constantly and usually a restart makes it so I can download, but not this time.
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Steve Thomas
(@MTB_Flyer) reported
@virginmedia advise your call centre/resolution staff that they should not be asking people to verify their banking details when you call them.
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Face palm Vengance
(@IsTheTruthToxic) reported
@virginmedia I didn’t say I had any losses or that I worked from home. You need to read what I’ve written before making these statements. I was saying that many people do work from home and need higher than 50mbps speeds. 1gbps down and only 50mbps upload isn’t very good
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Sana
(@LadySs) reported
@virginmedia Check ya bills virgin in the habit of upping bills without customer consent !!!!!
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Comfort
(@eyen_ibibio) reported
@virginmedia I have called your customer service 6 times today & they keep hanging up. How do I cancel my contract pls? I would appreciate a direct line. Thank you.
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Steven Friel
(@EazyBazingaDCFC) reported
@virginmedia You would think long term customes would be treated better basically what you guys are saying pay a large fee to cancel something you haven't gotten yet or accept a lower deal to keep them on you books so gone once this deal is up
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All About Hair
(@andrea_crosby) reported
@virginmedia my service in gu9 is so poor lately is there a problem
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Lee Brooks
(@leemathewbrooks) reported
@virginmedia Trying to get an upgrade done but your live chat's not working - is anyone able to assist? Thanks!