Virgin Media Outage Report in Oxgangs, Edinburgh, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Oxgangs, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Oxgangs and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Oxgangs, Edinburgh, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh, Dunfermline and Livingston.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Internet | |
| Dunfermline |
||
| Edinburgh |
Internet | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Internet | |
| Edinburgh |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Oxgangs, Scotland
Latest outage, problems and issue reports in Oxgangs and nearby locations:
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Debbie
(@D3borah1404) reported
from
Livingston, Scotland
@virginmedia Theres no wifi or TV..tried your online service as the error code advised this yet doest help much ! I know how to switch the system on/off to reset ! customer service is a joke to get thru on !! And when you do they hang up 🤬 3rd time this has occured in the last 2 months!
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Isabel MacNeill
(@isabelembo) reported
from
Edinburgh, Scotland
@virginmedia I have logged a complaint - still waiting for a reoly
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Grant
(@mastermc0) reported
from
Livingston, Scotland
@virginmedia Now apparently there’s a non descriptive network problem and my visit for tomorrow is on hold yet your status page says everything is fine...
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฿Ɇ₭₭₳₳
(@snap_cheese) reported
from
Bonnyrigg, Scotland
@virginmedia how do you I get in contact with you using the online messaging service on website I have been waiting 2 hours I know it’s tough during this time but I need to speak ASAP about my broadband.
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Billy McKirdy
(@Billybop) reported
from
Edinburgh, Scotland
@virginmedia internet, broadband, WiFi, smart tv, all inaccessible due to continued signal problems in east Edinburgh, this is not acceptable at all, please resolve it, so much of our home activity relies on our internet access. 4 days now. This is poor service.
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clairejazz
(@clairejazz) reported
from
Edinburgh, Scotland
Hey @virginmedia - having major connection problems in the EH6 area. I can’t work like this!
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Douglas (Statman Doug)🏴
(@Enrohd_1992) reported
from
Currie, Scotland
Virgin Media you are a pile of shit!
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Mike Smith
(@Mike1874) reported
from
Edinburgh, Scotland
@Adullamite1 @virginmedia Virgin is £133 per month for tv, broadband and phone. We have a deal which takes it down to £103 which is quite reasonable. But see trying to talk to someone...😒
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bruce findlay #TestTraceIsolate ✌
(@brucerisk) reported
from
Edinburgh, Scotland
@virginmedia connection problems in Edinburgh's West End EH12
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McDad
(@McDad19) reported
from
Edinburgh, Scotland
Aaaand #virginmedia is down again...
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Gemma Cairns
(@_Gemmaaaa_) reported
from
Edinburgh, Scotland
@virginmedia broadband is down again...
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PaigeLawson💚
(@paigelawsonhfc) reported
from
Edinburgh, Scotland
Not surprised one bit that Virgin Media wifi is down across the UK.. robbing shower of shites. Glad i got rid of them 👍🏼
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Paula ❤️🏴
(@scottishchicp) reported
from
Broxburn, Scotland
@scuj1 @virginmedia Oh never thought of that!
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Jamie McHale
(@jamiemchale) reported
from
Edinburgh, Scotland
So looks like yes, @virginmedia is having a big outage.
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Jason O
(@jayjay496) reported
from
Edinburgh, Scotland
can you please sort your internet out @virginmedia! I apprecIate there’s probably more people on the network during the week but at the weekend and a very hot summer night.. constantly dropping in and out. It’s not like it’s cheap to have you as a service provider!
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McDad
(@McDad19) reported
from
Edinburgh, Scotland
Aaand #virginmedia is down again!
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Fraser Stewart
(@FraserStewart5) reported
from
Edinburgh, Scotland
@virginmedia when will this outage be fixed
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Alex
(@AlexLamond1) reported
from
Edinburgh, Scotland
@martyajackson @virginmedia This seems to have been a UK wide issue, lots of talk of Vodafone, Sky, BT, EE and TalkTalk all having issues. All back up now though. Virgin shouldn’t have been affected but who knows at what box the issue lay
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Mike Smith
(@Mike1874) reported
from
Edinburgh, Scotland
@Adullamite1 @virginmedia Trouble is we can't do without broadband as we're both working from home. Virgin don't even have a customer service email address. Marion has just spent 50 minutes on the phone. Quite awful.
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Mark Tempini 🕹👏
(@MarkTempini) reported
from
Edinburgh, Scotland
The only reason Virgin Media works for 10 mins before shitting itself again is so they don't have to pay anyone compensation for the outage
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kirsty Kift
(@KirstyKift) reported
@virginmedia They spent 1.5 hours on phone on Thursday PM. Operative couldn't rectify but raised complaint. Told you would ring back - never have. They rang again today to be told 22nd is best you can do. That is at best dysfunctional and at worst heartless.
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FlexCoders Ltd
(@FlexCoders) reported
@virginmedia Yes, the problem stll exists.
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logan taylor
(@spiderhlt1867) reported
I’d like to nominate @virginmedia for the award of worst customer service department ever. They take useless to a completely new level
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Ian Johnson
(@ianjohnson1965) reported
@virginmedia This is exactly the same loop i keep getting into, is it not possible to speak with someone who can help over the phone, surely not all faults are fixed online. How do i know what equipment to replace if that is the issue?
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Ian Johnson
(@ianjohnson1965) reported
@virginmedia Via the ethernet lead that came with the Tivo box, this has worked for years with no issue.
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Lils M
(@themixedwon) reported
@virginmedia No internet all day. Been through all checks. Reset w/ advisor this morning - told I should invest in an ethernet cable, how about the service I pay for actually works?! Still not working. On hold for nearly an hour now. What am I paying for here??
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Kirsty Kift
(@KirstyKift) reported
@virginmedia After 1.5 hours on the phone Thursday PM operator could not change date and raised serious complaint. Parents were told you would ring within 48 hours. Well it's now 2pm and no call has been forthcoming so you have 4.5 hours left.
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stef 🏳️🌈 👽🤫
(@stefscaz) reported
@virginmedia disgrace the hold times waiting to connect just waiting for the normal call drop by lazy advisors might be going to @BT as better customer service
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Luther Gravy
(@LutherGravy) reported
@virginmedia Yes. I originally registered on the forum about a year ago. Never managed to verify then, but eventually managed to actually talk to a human and got our issue sorted.
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Gareth Iain (BrewWeasel)
(@BrewDogGIC) reported
@virginmedia yet again WiFi down, not that much hen it’s running its much better.