Virgin Media outages and service status in Oxgangs, Scotland

Problems in the last 24 hours in Oxgangs, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Oxgangs, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Oxgangs, Scotland

The most recent Virgin Media outage reports came from the following cities: Dunfermline, Edinburgh, Livingston, Bonnyrigg, and Loanhead.

City	Problem Type	Report Time
Dunfermline	Internet	1 day ago
Dunfermline	Internet	1 day ago
Edinburgh	Wi-fi	2 days ago
Edinburgh	Internet	4 days ago
Edinburgh	Internet	4 days ago
Edinburgh	Wi-fi	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Oxgangs, Scotland

Latest outage, problems and issue reports in Oxgangs and nearby locations:

• 
  The Bar Fly (@thebarfly) reported 2 minutes ago from Edinburgh, Scotland

  @virginmedia Nothing. The frustration is there’s no record of an outage yet I’m now told it will be 21st when that is fixed. At which point my issue is still going to exist and I’ll have to phone the awful call centre again to beg for an engineer.

• 
  Toughers🇳🇱🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@toughers1872) reported 6 minutes ago from Dalkeith, Scotland

  Virgin Media never fail to disappoint🙃

• 
  Ronan Gallagher (@drrcgallagher) reported 11 minutes ago from Edinburgh, Scotland

  @virginmedia Fibre broadband down in Edinburgh (EH10). Can you confirm if there are issues in the area?

• 
  Hector MacQueen (@MacqueenHector) reported 14 minutes ago from Edinburgh, Scotland

  @virginmedia, I have been trying to contact you for 3 weeks in order to cancel my TV contract. Email, phone, WhatsApp and your app all lead into frustrating brick walls. Kindly contact me, quickly.

• 
  James Smith 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇮🇹🇿🇦 (@SobukweScozia) reported 20 minutes ago from Edinburgh, Scotland

  @virginmedia If I phone there is a message saying there is a complex fault. The online fault tracker says there isn’t. Hard really to understand what the problem is and when and how it will be fixed. Still no service at all. Not impressed.

• 
  Peter Tuffy (@bigtoodle) reported 21 minutes ago from Edinburgh, Scotland

  @virginmedia more problems with Virgin, their internet and phone service in EH 14 has had problems for two weeks, no refund for the loss of service though. I was cut off today after their call handler could not answer the simplest of questions on an overcharged bill.

• 
  M.J Plastering & Tiling (@plasterer_mj) reported 22 minutes ago from Tranent, Scotland

  @virginmedia Certainly not ideal paying for a service we're not getting

• 
  diandrick (@ladyracer70) reported 22 minutes ago from Edinburgh, Scotland

  @virginmedia Thanks for asking. An operator will call me back tomorrow, as it’s part of an ongoing three week saga. I’m so disappointed as I’ve been a loyal VM (originally Telewest) customer for around 30 years. Remaining hopeful 🙃

• 
  Acky (@lexo6647) reported 32 minutes ago from Edinburgh, Scotland

  @virginmedia as it was tiresome and he can’t get through to anyone. The same problem I had today. He has his phone, broadband and tv with you. His mobile as well I reckon. Having spent a good bit time today going through all the stuff on the phone to eventually be hung up on is infuriating

• 
  Wendy Bell (@WendyBe54745206) reported 34 minutes ago from Edinburgh, Scotland

  @virginmedia Issues when you phone VM you are constantly transferred to different people cold transfer then if they put u on hold cut off .why is there no email or decent human web chat poor customer service I am still waiting to get complaints resolved

• 
  Ged O’Hara 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@gedi29) reported 41 minutes ago from Edinburgh, Scotland

  @virginmedia any update on the uk wide broadband issues??

• 
  victoria carolina (@vcash78) reported 43 minutes ago from Edinburgh, Scotland

  Finally something positive to say about @virginmedia following a call from Callum at the “executive team” providing the level of current service I would expect from a such a huge company! Perhaps the skills of good customer service need to be a CPD exercise for the call centres!

• 
  Evelyn Love-Gajardo (@gajarlove) reported 44 minutes ago from Edinburgh, Scotland

  @virginmedia It's not showing up and it's now been down since first thing yesterday. They are elderly and need their landline to be working. Is there a way to speak to someone if it's not fixed by 4?

• 
  seldomseenkid (@seldomseenkid) reported 54 minutes ago from Edinburgh, Scotland

  @vmbusiness @virginmedia @virginmedianews Why is your service so unreliable? Are we expected to pay for a service that doesn’t work?

• 
  Evelyn Love-Gajardo (@gajarlove) reported 55 minutes ago from Edinburgh, Scotland

  @virginmedia no landline or Internet at EH16 6GD since early this morning and your website appears to be down so it can't be reported.Update please?

• 
  Mike McNulty 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺🇺🇦✊ (@bankaudits1) reported 57 minutes ago from Edinburgh, Scotland

  @virginmedia Currently dealing with someone eventually and having major problems…very angry customer..!

• 
  Scott Brownridge (@ScottBrownridge) reported 57 minutes ago from Edinburgh, Scotland

  @virginmedia any idea why my internet keeps dropping off. No issues that I can see in the area. Been doing it for two days now.

• 
  victoria carolina (@vcash78) reported 58 minutes ago from Edinburgh, Scotland

  Trying to downgrade/cancel your @virginmedia is made harder than it ought to be! Perhaps of your customer service was better then I wouldn’t have made this request after all these years. Diabolical and shoddy! There was a time when I’d have only recommended them over competitors!

• 
  willie shiells (@wshiells) reported 59 minutes ago from Edinburgh, Scotland

  @virginmedia , spent 2 hours online chat with yourselves, then passed onto customer service , now 5 hours later still no response. Worst customer service out there folks

• 
  Peter Tuffy (@bigtoodle) reported 59 minutes ago from Edinburgh, Scotland

  @virginmedia I can hear a band playing a tune but it will not be to my benefit. I phoned today about being overcharged obviously the call handler was so inept she cut me off rather than fix it. But she did get in the fact that this terrible service was going up by 20% next month.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chríss (@Chriss_m) reported 7 minutes ago

  @emma_blingo @Benleo @virginmedia Very, very common. I don’t know a single person who gets the speed (consistently) that they’re actually paying for. This, I think, is a huge scandal that’s never really looked at.

• 
  COYS (@KAY7COYS) reported 13 minutes ago

  @virginmedia are the worst internet provider. Wouldn’t recommend at all.

• 
  Dermot O'Leary (@dollDCFC) reported 16 minutes ago

  @Benleo I know this will be of little conciliation to you but I recently had an issue with my @virginmedia broadband. It required a new Hub. I phoned on a Tuesday late afternoon and they booked a call out for the Thursday PM. They arrived on time and fitted the new Hub. I had no issues.

• 
  Anumcara (@Anumcaras) reported 19 minutes ago

  @Benleo @virginmedia Similar happened to me and again the call centre pushing am unnecessary sale and left me with no internet for weeks. Falsely claiming I needed new equipment but didn’t book an engineer It’s not the same company these days. Issues started September and this Friday engineer will finally arrive. I had to go back to sky in the meantime and move the virgin account to an other address because they would not cancel and kept ending calls. I would not recommend them. Also they have had issues nationwide with internet past two weeks impossible to work from home or study. Will they reimburse those customers?

• 
  ⭕ Toni Geens 🍍 (bam.zoom) (@hamsterpranks) reported 20 minutes ago

  Hey @virginmedia we just took out a new contract with you, had our box fitted on Friday, reprogrammed on Saturday due to an outage. Now we've just gone over 24 hours with no internet or TV yet again and the fix times constantly being pushed back. What's your cancellation period?

• 
  Jen 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🇮🇱🍷 (@mrsjen2023) reported 21 minutes ago

  @virginmedia Hello I have a replacement 360 box and my remote control doesn't work with it ? please advise

• 
  Pete Carroll (@pcarrollmusic1) reported 25 minutes ago

  @virginmedia Absolutely despicable. My elderly parents had problems too when they first signed up to them, then they had to navigate their call centre speak from India to resolve it. They're not that good and don't care

• 
  Gordon (@brexit_blue) reported 28 minutes ago

  @Benleo @virginmedia Try dealing with @SkyUK Ben. Indian Call Centre! No words! After 30+ years as a Sky customer our Sky contract was terminated in December all because we moved home and needed a Sky Stream box instead of Q but cost increase was staggering so terminated. Never heard from Sky again.

• 
  Gill 🇬🇧 🏴󠁧󠁢󠁥󠁮󠁧󠁿 🩵 (@GillGRobs) reported 28 minutes ago

  @Benleo @virginmedia Really? They just sent me a new 360 box as they said mine wasn't recording properly yet I had no problems with it, they have ripped me off since I changed the account into my name from my late partners, no difference just a name change ive now been forced into a new contract.

• 
  Ben Leo (@Benleo) reported 33 minutes ago

  What this comes down to is Virgin Media not wanting consumers to be able to skip adverts anymore using pause and rewind live TV. I assume they get more from advertising money when people are forced to watch adverts on their streaming boxes. Fine, I understand that. But lying and misselling and treating customers like this in order to achieve that is unacceptable.