Virgin Media Outage Report in Broxburn, West Lothian, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Broxburn, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Broxburn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (40%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Broxburn, West Lothian, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh, Dunfermline, Livingston and Grangemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Internet | |
| Edinburgh |
Internet | |
| Dunfermline |
Total Blackout | |
| Edinburgh |
Wi-fi | |
| Edinburgh |
TV | |
| Edinburgh |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Broxburn, Scotland
Latest outage, problems and issue reports in Broxburn and nearby locations:
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Laura
(@aberquine) reported
from
Edinburgh, Scotland
@virginmedia just lost BBC2 briefly in addition to Channel 4 and STV. Appalling service.
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Ian Campbell Foster
(@RadicalSheep) reported
from
Edinburgh, Scotland
@virginmedia Yes, there's been a fault for 24 hours that your engineers are 'still working hard to correct'. Over 24 hours! Hopeless. Leaving @SkyUK was the worst decision ever.
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Bean
(@030594dill) reported
from
Edinburgh, Scotland
8 yrs with @virginmedia -numerous internet problems & no actual working phone for over 6 of those yrs, we finally decide to leave. After 30 mins on hold we’re told it will take a further 1hr on hold to get to the cancellation dept who will then require 30 days notice 😡 #rubbish
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Fi
(@Hibeeslass) reported
from
Edinburgh, Scotland
@virginmedia demented to death trying to speak to customer services regarding my landline issue that has been down for 2 weeks what a nightmare! 😡
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David Taylor
(@gm8arv) reported
from
Edinburgh, Scotland
@virginmedia I’d just like someone to check at the head-end, my service configuration, compatibility with my modem, and then we can start testing if necessary. For now I can monitor and reboot the modem.
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Laura
(@aberquine) reported
from
Edinburgh, Scotland
@virginmedia Channel 4 is down, BBC1 working though. My service has been shocking this week!!
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Alan Cadden
(@Aljo79) reported
from
Edinburgh, Scotland
@virginmedia Thanks JGS. The appt date is only part of the issue as the call centre customer service is abismal with no explanation or offer of compensation for lost service. We pay a small fortune each month & have reported numerous issues with Internet connectivity & its only getting worse.
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Sarah Young
(@Sarz_92) reported
from
Edinburgh, Scotland
@virginmedia been on hold for over half an hour to speak to someone about whether or not I’m going to cancel my package 🤔 this bodes well for you.
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Jenny Tyler
(@tyler_jenny) reported
from
Edinburgh, Scotland
@virginmedia No...nothing listed that relates to the problem I'm having.
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Laura
(@aberquine) reported
from
Edinburgh, Scotland
@MrG48 @virginmedia Yep, same here too. They are the worst!
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Saleem
(@saleem_mcdonald) reported
from
Edinburgh, Scotland
@virginmedia shocking customer service. Cut off parents box for no reason, taken a week to get anywhere. Passed about from person to person going through the same thing, 1 call lasted over an hour!
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JESSICARAPTOR
(@JFairnie) reported
from
Edinburgh, Scotland
@virginmedia no callback after raising my complaint, to then be told I can’t change from the £27pm to the £29pm package I originally thought I’d purchased as I am now not a new customer and quoted me £59pm🙂plus installation fee 👍🏼..
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cheepcheepcheep
(@cheepcheepcheep) reported
from
Edinburgh, Scotland
@virginmedia internet issues in Lauriston Place EH39EY for myself and neighbours lately. Apparently no known faults but we’ve all just conferred and are having issues. Help!
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bruce findlay
(@brucerisk) reported
from
Edinburgh, Scotland
@virginmedia been on the phone(150)for almost 30 minutes with a TV problem ( picture freezing intermittently). Went through usual ritual and the call centre have arranged a call back for tomorrow to see if problem still exists. It does. Sadly this is almost a monthly occurrence
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John M Hunt
(@Johnmhunt) reported
from
Edinburgh, Scotland
Just registered for 1GB internet (up and down) with phone for less than I’m paying @virginmedia for 200 MB. Not available yet but coming soon. Meanwhile @virginmedia still hassling me about equipment I sent back at the weekend. They took over a week to send me packaging.
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Bubbles&Bling
(@AudreyBubbles) reported
from
Edinburgh, Scotland
@virginmedia Seems to be issue with the television service yet cannot phone as constant engages tone ... is there a known outage in any areas a in Edinburgh
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𝒫𝒶𝒾𝑔𝑒 𝒜𝓁𝒾𝒸𝑒 ♛
(@paigealice_xo) reported
from
Edinburgh, Scotland
Literally been on the phone for over 3/4 of an hour trying to cancel my Virgin Media account. Stop trying to sell me stuff I just want to cancel
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David Taylor
(@gm8arv) reported
from
Edinburgh, Scotland
@virginmedia Nothing in service status. This on a 1 Gbps connection hard wired. Last time something like this happened my then modem was declared obsolete, as the head-end had been upgraded without any considerations for existing customers’ modems.
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bruce findlay
(@brucerisk) reported
from
Edinburgh, Scotland
and the ongoing never ending breakdowns @virginmedia continue in #Edinburgh's West End today. At least 7 or 8 times every year since Virgin launched... poor show.
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Baz 🏴
(@BigBajio) reported
from
Dunfermline, Scotland
@virginmedia Engineer has just turned up and trying to resolve issue !
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Faraz Hafez
(@FarazHafez) reported
@virginmedia hi is there currently any ongoing issues with virgin mobile data/network. I can make calls but no internet connection even though it shows full bars and 4G sign. Been like this since 4th January evening time and both sims on my account there’s no internet connection.
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lyba
(@NAMIGILLS) reported
I hate virgin media so bad explain why I called and a man just breathed down the phone and when I was talking barely spoke then hung up + they’re billing me still but didn’t send a return package wtf
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Dave
(@andydavis1970) reported
@CheetsS18 @virginmedia No. Soz. Nowt to do with us. It’s due to covid. Yep, that’s our excuse and we’re sticking to it. Anything else we can not help you with?
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Doctor Rock1
(@DoctorRock101) reported
@virginmedia No its just pure greed. Virgin line the pockets of their wealthy bosses & shareholders whilst ordinary Virgin staff get punitive pay rises & abuse from unhappy customers. Maybe a better strategy would to be more cheaper than your competitors and reward customer loyalty in future.
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lyba
(@NAMIGILLS) reported
Virgin media is so bad for students honestly
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Adam
(@adammegahey) reported
@virginmedia can I cancel my broadband via email?
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Ross B
(@bowser49) reported
@virginmedia Hi folks, I moved from 500mb to 1G pack but have been getting the same speeds...I dont use the hub wifi and dont want to go through L1/2 support as its quite simple - speeds to the hub havent been increased...can you help?
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James Grundy
(@GrundyTwo) reported
@SkyHelpTeam doesn’t seem to be any priority to existing,long standing customers when it comes to simple fixes anymore.Hard drive error on SkyQ box is taking 3 weeks to replace.Unacceptable when paying so much for the service.considering moving to @virginmedia
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JG
(@gleesooon) reported
@virginmedia No connection or service available. Its not a device problem, its your network. None of your services support any real time information or notice of repair time. Please don't ask me lots of redundant questions - if you can help actually fix it then ask those ones
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bits n
(@bitsn6) reported
@virginmedia I’ve got no internet again - I had to be working from home from 8 abs I’ve not managed to log on - this is a nightmare - checked your service status and it says it’s working in my area but it’s not ?? My neighbours isn’t working either pls help ASAP