Virgin Media Outage Report in Broxburn, West Lothian, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Broxburn, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Broxburn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 02: Problems at Virgin Media
Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Broxburn, West Lothian, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh, Livingston, Dunfermline, Kirknewton and Grangemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
TV | |
| Edinburgh |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Broxburn, Scotland
Latest outage, problems and issue reports in Broxburn and nearby locations:
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Jack 🏴
(@JackCuthill) reported
from
Edinburgh, Scotland
My experience with @virginmedia was 50/50 today called downgrade got a whole lot of crap from the first person. Ended up at the cancellation department who listened to me & saved me as a customer.
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Beccs
(@beccs_) reported
from
Edinburgh, Scotland
@JR__1967 My man works for Virgin Media and there's no environment more hostile than a house that's wifi been down for a day.
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Scott Walker
(@scoutyscotty) reported
from
Edinburgh, Scotland
@virginmedia Still not working. Out of sync by a few seconds.
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Kris Montgomery
(@Krisfozz1) reported
from
Inverkeithing, Scotland
@virginmedia hi, my internet isn’t working very well. Can you help please.
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Sebastian Zuchlke
(@sorbiq) reported
from
Inverkeithing, Scotland
@virginmedia will be Tuesday next week, so for the whole weekend and Monday I will be cut off from my service, and I just moved to you hoping for a better customer care, i can't express enough how disappointed I am and how angry because of that. How can you let this to happen 😡
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Scott Walker
(@scoutyscotty) reported
from
Edinburgh, Scotland
@virginmedia Signed up to Virgin Store tonight to watch #BohemianRhapsody bit it's failed. Not great service. :-(
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David
(@Davwa) reported
from
Inverkeithing, Scotland
@virginmedia Now I have an engineer coming tomorrow. They way this has been handled is ridiculous. I lodged a complaint online, was told I’d get a response within 7 days. So patiently waiting. I want to speak to someone UK based with authority to sort this out for me.
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Dougie MacDonald
(@falcon7862) reported
from
Edinburgh, Scotland
@virginmedia Having cancelled I doubt there will be, but I am so overwhelmed by your complete lack of care and service
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Ewan A. Walker
(@ewalker287) reported
from
Edinburgh, Scotland
My broadband has been down most of the night which means the productive night I had planned hasn't materialised. Thanks @virginmedia, you guys are swell. 🙃
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Leigh🐝
(@LeagueRaven) reported
from
Edinburgh, Scotland
@virginmedia can I please have a customer service email address I don’t have time to phone and have photos to send as part of my query 😭😭
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Dougie MacDonald
(@falcon7862) reported
from
Edinburgh, Scotland
@virginmedia over 30 minutes 3 different people all asking the same condescending questions,,,in order to cancel account on behalf of 95 year old pensioner,APPALLING service
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Bob
(@bduncan212) reported
from
Edinburgh, Scotland
@virginmedia Sorry I made a complaint on the 18th of January 2018 and I have had zero response! Can you arrange for someone who has experience in customer service to call me back. Ideally before I move. Which is 24 days and counting.
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Bob
(@bduncan212) reported
from
Edinburgh, Scotland
@virginmedia Slightly worrying as you have signed me up to a service I made very clear on a recorded line I did not want, not even ideal that you will charge me £154 for a service I did not ask for. How can this be any type of service.
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Kris Montgomery
(@Krisfozz1) reported
from
Inverkeithing, Scotland
@virginmedia I’m trying to watch my programming but it keeps coming up that my internet is too slow! 😟 I’ve only had Virgin for 2 months and this isn’t the first time. I was told by the rep that Virgins Internet was the best! Can you help please.
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Callum Haddow
(@haddow20) reported
from
Edinburgh, Scotland
@Graeme55zie @virginmedia Same my @virginmedia fiber has been down since 4pm today their service page said there was a fault that would be fix by 22:00 still nothing
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David
(@Davwa) reported
from
Inverkeithing, Scotland
@virginmedia I’ve had no services since Tuesday. Discovered this after CS closed Tuesday night, as I’m a nurse and work long hours. Contacted Wednesday, got attitude from a call handler, spoke to a manager who couldn’t help much. New router, self install, still nothing!
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David
(@Davwa) reported
from
Inverkeithing, Scotland
@virginmedia I have already logged a complaint via website, awaiting response. Logged another complaint on a phone call this evening. Very disappointed long term customer here.
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Rachael Santangelo
(@Glam_Rach) reported
from
Edinburgh, Scotland
@virginmedia No phone service at all sadly. She will need to try online chat. She has no ends of problems with your network...
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洲洲啁啁
(@urielyztan) reported
from
Edinburgh, Scotland
@virginmedia Not yet. As I said, the problem can be solved by restarting the hub, at least it works up until now.
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Scott Walker
(@scoutyscotty) reported
from
Edinburgh, Scotland
@virginmedia Heading home after a busy day. Hoping to watch @BoRhapMovie when I get in. Also hoping the 'issues' have been resolved.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Edward Lui
(@edwardlui) reported
@virginmedia your app is the worse ever. I was told to register and sign in to check when broadband will be installed. It failed to authenticate me via your email link. Requested for another and no emails arrive or in spam so I can’t check anything?!
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DJ
(@dannyje22) reported
@virginmedia how can I cancel my mobile contact. I no longer have the phone or the sim card. It's a rolling pay monthly sim only
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Perhaps_not
(@_perhaps_not) reported
@virginmedia you are having great tv ads, but when it comes to help, you are useless. I am awaiting 4months to get my broadband tariff to be changed and still nothing . The customer service is disgusting, when help is needed, non is given. Can't wait for my contract to expire
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Adrianna Gladkowska
(@AdriannaGladko1) reported
@virginmedia is the worst company ever! Tactics they use: - lying, - blackmail, - overcharging, - ignoring customers. I am trying to contact you, as you charged me again !! Even though I cancelled my contract!
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Gracie Harrison
(@GracieH15670759) reported
@virginmedia Yes and I got a completely unsatisfactory resolution!
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Bill Morkan
(@billmorkan) reported
@VirginMediaIE My broadband is down, but your online service checker says everything is working. Then I see 2 Virgin Media vans roll by - suspicious. So I've probably wasted an hour rebooting, checking cables, factory reset. Some accurate information would be far better!
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Ghosh
(@Ghosh10559969) reported
@virginmedia Wanted to cancel service and was cut out. No evidence of cancellation given. I have recorded everything. Wow
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Joe Buttrick
(@barneypurpled) reported
@virginmedia That's the point isn't it, neither you or your engineers actually fix anything. This is a recurring problem which was "fixed" 3 years ago. Obviously virgin don't know the meaning of the word "fix"
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Ghosh
(@Ghosh10559969) reported
@virginmedia Immediately. Never been so upset with provider.
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Forish king
(@ForishKing) reported
@virginmedia Can you please explain why you don't call when you ask how would you like to be contacted and send emails with links that don't work. Thanks to all you're bad customer service I'll be leaving.