Virgin Media Outage Report in Broxburn, West Lothian, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Broxburn, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Broxburn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Broxburn, West Lothian, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh, Dunfermline, Livingston and Bathgate.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
TV | |
| Edinburgh |
Internet | |
| Edinburgh |
Internet | |
| Dunfermline |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Broxburn, Scotland
Latest outage, problems and issue reports in Broxburn and nearby locations:
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Terence Orr
(@terence_orr) reported
from
Edinburgh, Scotland
@virginmedia complaint C-130221789 filed. Shame you cannot be contacted by phone or online to resolve simple technical issue.
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia I have been calling premium numbers for weeks to speak to people. Only one seemed to help but she was from a UK office and said she would call me back. I am still waiting over a week later for anyone to be in touch with me!
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Gail Richardson
(@GailVEynon) reported
from
Edinburgh, Scotland
@virginmedia We’ve done this. We just want to speak to someone with some authority who can fix this ridiculous situation without conning money out of us.
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Gail Richardson
(@GailVEynon) reported
from
Edinburgh, Scotland
@virginmedia Thanks - however under “if you don’t feel your complaint has been resolved” this again refers to speaking to a manager and if one isn’t available they will call you back. We were told it was not possible for managers to make outgoing calls! Which is correct?
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia Is there a free phone number or a way to get direct to the UK bases call centres as your oversees premium numbers do not have the capability to help in this matter I’ve trie don multiple occasions
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Nick Hawkes
(@nrhawkes) reported
from
Edinburgh, Scotland
@virginmedia we’ve had three days of intermittent service in EH3 from 11:30 am. Any explanation / help would be greatly appreciated. I’m starting to get sick of taking meetings from my car...
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Haggisking💙
(@Haggiskings) reported
from
Brightons, Scotland
@virginmedia Hi, is it normal for an agent to call to fix internet problems?I pressurised him on his lack of security, he said do you want good service or to cancel?Then hung up?It’s impossible to communicate with you as a corporate organisation so I’m hoping you tweet?
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia They may have the same training but they do not have the same capability to make decisions. I don’t care where they are based but only UK based departments can help getting this installed. How can @Ofcom allow you to charge premium numbers just to get in touch it’s been 10 weeks!
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Séverin bruhat
(@severin_bruhat) reported
from
Edinburgh, Scotland
@virginmedia I just managed to get a voicemail telling me there was an issue and that I needed to restart, which I did. I didn’t manage to talk to someone
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NickBreaker
(@NickBreakerNCO) reported
from
Edinburgh, Scotland
@virginmedia @virginmedia perfect timing for this ad coming up on my TL. My coverage in Edinburgh has been shocking recently. Sat 2 metres from the box & unstable zoom connections all day. Loyal customer needs assistance!
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Gail Richardson
(@GailVEynon) reported
from
Edinburgh, Scotland
Hey @virginmedia - we are not at all satisfied at the resolution from the complaints procedure and we will 100% not be renewing our contract with you. Shame you couldn’t do the right thing to resolve this issue - it would have resulted in a better long term outcome for you.
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Leigh-Anne Baker
(@LeighAnneBaker7) reported
from
Edinburgh, Scotland
@virginmedia the service is really awful. Been told I’ve been upgraded but connection keeps dropping out and I can’t get anyone to speak too!
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Gail Richardson
(@GailVEynon) reported
from
Edinburgh, Scotland
@virginmedia So we can’t easily escalate to a manager the way you first implied? We will raise a complaint which will now include the fact that customer service is inadequate while you work from home. This stress is not helpful while I am pregnant - this should have been easy to resolve
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Terence Orr
(@terence_orr) reported
from
Edinburgh, Scotland
@virginmedia hmm replying to newer tweets but not mine.... I guess only option now is to file a complaint.
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Lloyd Evans
(@LMEvans95) reported
from
Edinburgh, Scotland
@virginmedia hello folks, I do now have a minor issue - my new Hub 3.0 has a flashing green power light and solid green WiFi light, this has been the case for a few hours now despite being told (in a text message) I had received a signal and all wires are firmly connected?
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Lloyd Evans
(@LMEvans95) reported
from
Edinburgh, Scotland
@virginmedia trying to reschedule a QuickStart delivery but having no joy so far, can you help please?
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Gail Richardson
(@GailVEynon) reported
from
Edinburgh, Scotland
@virginmedia We can still phone up within 28 days apparently. Part of the issue was we couldn’t escalate the original call to a manager which is ridiculous. What’s the point of phoning again? It seems the only option available is to stop being a customer as soon as the contract is done.
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Sean Keltie
(@SeanKeltie) reported
from
Edinburgh, Scotland
@virginmedia I’ve spent 1.5hrs on the phone about my slow speeds, virgin rep told me to reset my hub, lost full internet then hung up. Appalling
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Kit Donaldson
(@kitmeh) reported
from
Edinburgh, Scotland
@virginmedia Tried to but hilariously the site said it was down. I phoned up and got a lovely person who managed to do something which initially fixed it worse but now it's all shiny again. 🤞🏼
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Kit Donaldson
(@kitmeh) reported
from
Edinburgh, Scotland
And my interwebs are down again. Been happening a lot since I nearly left last week. No known faults in area. Anyone else struggling in North Edinburgh? I think @virginmedia are punishing me. 🤔
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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pl62girl
(@pl62girl) reported
@virginmedia No time to spend trying to fix ‘your’ problems at the moment - will no doubt get rectified if enough people complain! Don’t use that app much.
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LAllen
(@leegarryallen) reported
@virginmedia dudes... My internet has been down since Sunday. Online says it should be up by noon tomorrow. Any other details if I DM you? Other people on estate unaffected despite website saying area fault. No engineers spotted locally at all.
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TallulahGee
(@FarmLover1) reported
@virginmedia why is it I’ve tried four times to get help via your ‘WhatsApp’ service and have always had to give up due to ultra slow responses? It’s ridiculous. It doesn’t work!!! The service is appalling.
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Jade Sharp
(@jadesharp1992) reported
@MrAlexRamzan @virginmedia it is awful, i had these problems in march. it took me days to get through, will never go with them again!
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Paul McClure
(@chiefmackers) reported
@virginmedia Lol I’m basically on a first name basis with the installations team at this point. I’ve more contact with them than my own family. They’re not any help. They just blame the outside works people..but won’t give me their contact details so I can speed this up myself.
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Jamie Green
(@jamiegreee) reported
When I try to leave @virginmedia it's almost impossible. Wait 45 mins on hold (they hang up when you say you want to leave) or write a letter (!) When I eventually do manage to leave, they phone me 5 times in one day. 🤔
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Paul McClure
(@chiefmackers) reported
@GibsonPaddy @virginmedia @SkyUK That’s who I left. Only problem was the slow internet & was paying them £117pm. Virgin was 85 but 3 months later and I’ve had no internet. Should have stayed with Sky tbh mate. The virgin call centres are horrribleeee too. Line is bad & they’re zero help.
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Holly Lomax
(@Shad0wQu33n) reported
@virginmedia my wifi has been down for 19 hours and the service centre isn’t working online
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amardeep dhillon
(@asdhillon86) reported
@virginmedia Yes, has been raised on both lost services and got the standard fix time response.
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Chris Bewick
(@chris_bewick) reported
@virginmedia sort your **** out you are leaving the chair sniffer without access to his porn definitely breach of contract this one ya cunnys