Virgin Media Outage Report in Broxburn, West Lothian, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Broxburn, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Broxburn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 20: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Broxburn, West Lothian, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh, Dunfermline, Bathgate, Livingston and Grangemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Total Blackout | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Wi-fi | |
| Dunfermline |
Internet | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Broxburn, Scotland
Latest outage, problems and issue reports in Broxburn and nearby locations:
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amy ✌🏻😙
(@libertinedreaam) reported
from
Edinburgh, Scotland
@virginmedia why is your ‘message us’ section in the app not working and saying advisors will be in at 7am when it’s almost 9:30
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Kenny
(@piltonjambo) reported
from
Edinburgh, Scotland
@virginmedia Sorry but thats nonsense. Point out ANY existing customer changes/deals that save your loyal customers as much as new customers. I've been a customer for a long lot of years and have yet to see any customer loyalty being rewarded in the same way as these deals for new customers.
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Scot Carrick
(@Scottyboy10) reported
from
Edinburgh, Scotland
@virginmedia broadband goes down all the time in EH11 postcode and now today tv signal is cutting out. Get it sorted!
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Andrew Kemp
(@andrew_kemp) reported
from
Currie, Scotland
@virginmedia You need to increase the infrastructure in the area to address the problems, you’ve not needed to and got away with out it as there has never been competition until now
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Kenny
(@piltonjambo) reported
from
Edinburgh, Scotland
@virginmedia To be honest I haven't been satisfied with the price of service for a long long time and it really grates that all these new offers come out to new customers only. It's a disgrace that loyalty of existing customers is not similarly rewarded by your non access approach to deals.
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Andrew Kemp
(@andrew_kemp) reported
from
Currie, Scotland
Finally some competition to @virginmedia ‘a shocking internet service in my area! @bt_uk are finally doing #FttP been a long time coming... 14 years of mediocre internet service soon coming to an end!
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Graham Muncie
(@therealmuncie) reported
from
Edinburgh, Scotland
11 years a Sky customer not one issue, reluctantly have to cancel due to no signal in new house so set up with @virginmedia big mistake numerous errors and have had to contact them 4 times in 3 weeks. Customer service is null a complete shit show of a company!
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Grant
(@mastermc0) reported
from
Livingston, Scotland
@virginmedia No known outage other on demand for works fine just seems to be this one series
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Martha
(@WalshyMEC) reported
from
Edinburgh, Scotland
@virginmedia We may have a fix after an hour on the phone. I’ll let you know if it works... thanks MM
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Ricky Goold
(@Graemereaper) reported
from
Edinburgh, Scotland
@virginmedia So, I clicked on the link and it says only that there's an issue with BBC1 on On Demand or Catch-up. I try to run a test to show something else is wrong, but it produces an error message that something went wrong. It's been like that for months at least for that test page.
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David Taylor
(@gm8arv) reported
from
Edinburgh, Scotland
@bsamikey @virginmedia Yes, I had three weeks of very slow connection, all because they changed the head-end and never noticed older modems were also in need of changing! Great connection, lousy customer service.
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Rachael Santangelo
(@Glam_Rach) reported
from
Edinburgh, Scotland
@virginmedia She doesn't have another handset.. I'm at work and she told me when I called her. Her account is showing online as over the limit when she doesn't have one. And for the second time how would she speak to you over the phone with no service and I can't as not my account
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Kari McBurnie
(@kari_mcburnie) reported
from
Dunfermline, Scotland
@virginmedia The link is no good! I’m not a customer, please can someone message me for my contact details to get this rectified. This has been going on for months now.
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Tracy Laidlaw
(@tracylaidlaw) reported
from
Edinburgh, Scotland
@virginmedia I have checked, no services but the kit is all in the house hence the photo. Your customer service claim this street is still a building site. Clearly not though as we have lived here for 3 weeks.
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Martha
(@WalshyMEC) reported
from
Edinburgh, Scotland
@virginmedia No it’s just this website I can’t access, but I can reach it on all other internet providers and on mobile. @SquarespaceHelp say there’s no problem their end. Maybe you guys can figure it out between you!
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amy ✌🏻😙
(@libertinedreaam) reported
from
Edinburgh, Scotland
@virginmedia Media. I have issues with my bill and this needs to be corrected. I’ve been billed since October 25th and services have only been activated since November 15th.
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Andrew Kemp
(@andrew_kemp) reported
from
Currie, Scotland
@EE It’s crap! 😂 simple as. Have to rely on WiFi calling but as @virginmedia provide such poor internet service even that doesn’t work. Would love it if you had a decent signal in my area so I didn’t have to rely on them!
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Richard Law
(@sneekyb) reported
from
East Calder, Scotland
@virginmedia Ridiculous that as a existing customer now out of contract that I cannot be offered the same monthly deal as new customers. My bill is to rise by £50 pcm which is not acceptable. I ask if I can take your Bigger tv bundle with sports as advertised for £72 and told no.
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B. David Hogg
(@bdavidhogg) reported
from
Edinburgh, Scotland
We were given a four hour window from @virginmedia to come and fix our internet and they didn’t show. Unacceptable 😡
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Ricky Goold
(@Graemereaper) reported
from
Edinburgh, Scotland
@virginmedia It seems that the issue already reported is to do with BBC Scotland HD, while my issue is that my signal on BBC1 HD keeps breaking up briefly every 30 seconds or so. It's mostly an audio drop out for a split second.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tashhh
(@Tashhbee) reported
@virginmedia we signed up to your Internet plan, hub was installed yesterday, doesn't work and now you can't get anyone out until Monday.....can we get this sorted please?!
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Laura
(@tillibird) reported
@virginmedia staying in a Premier Inn with supposedly great virgin wifi. Beg to differ! Paid for ultimate and 3 devices. Nope. 1 device barely working and other 2 refusing to even recognise wifi is an actual thing. Poor.
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Value Brand Edna Mode™🧠
(@cynicallysierra) reported
@trishbeaker71 @virginmedia Haha idiot doesn’t know how to fix their router lmao
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Ghost
(@GhostedYouB) reported
Virgin media sim service is the most useless thing in the UK
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BRUCE WILSON
(@brucewilson283) reported
Congratulating @virginmedia for only taking 6 hours to bring connectivity back up today! Excelling yourselves even by your own standards! At least @EE have a decent mobile network so that work wasn’t a complete right off!
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Urban Kaos
(@urbankaosgfx) reported
@virginmedia Wired and Wifi, and it seems to be around 2am all the time, I live in a major smart house and network CCTV so as you can imagine it's very frustrating not being able to turn lights etc off and not have a working CCTV when robberies usually take place.
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ChristheRetweeter
(@HatedbyMorons) reported
@virginmedia Yes, fix of 2:30am, pathetic this happens all the time
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Null-Bob
(@StandUPforGB) reported
@virginmedia worst customer support in the world.
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Cam
(@camilleESLU) reported
@AWJCresswell @virginmedia Hi, I’ve literally spent the past 2h doing the same. Worst customer service I’ve ever seen
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Tashhh
(@Tashhbee) reported
@virginmedia we signed up to your Internet plan, hub got installed yesterday still doesn't work and now you can't get anyone out until Wednesday? Can we leave please...