Virgin Media Outage Report in Brightons, Falkirk, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Brightons, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Brightons and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Brightons, Falkirk, Scotland
The most recent Virgin Media outage reports came from the following cities: Falkirk, Dunfermline, Airdrie, Bellshill, Coatbridge, Bonnybridge, Livingston, Larbert, Grangemouth, Cumbernauld, Bo’ness, Bathgate and Denny.
| City | Problem Type | Report Time |
|---|---|---|
 Falkirk |
TV | |
| Dunfermline |
Internet | |
| Airdrie |
Total Blackout | |
| Airdrie |
TV | |
| Dunfermline |
TV | |
| Dunfermline |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Brightons, Scotland
Latest outage, problems and issue reports in Brightons and nearby locations:
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Natasha Hayward
(@meeptastic9) reported
from
Falkirk, Scotland
@virginmedia I have used the virgin service to run test on line - so much that I’m unable to for the rest of the day. This is why I turned to another website to check and see if there were others having same issue. Which they were. My router restarted itself 5 times in 1 hour. Not right! :/
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Jim Healy
(@jimhealy10) reported
from
Grangemouth, Scotland
@virginmedia I’ve tried to speak with someone for weeks re issue with my email connection, your recordings provide a link to help online, but it is only suggestions of what might be wrong! I can’t access emails and now having bother with my WiFi. Customer service is shocking!!!!!
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margaret gallagher
(@touchofglamour) reported
from
North Lanarkshire, Scotland
@virginmedia It's still down, that's been 2 full days, it's actually shocking service, 😡😡 2 people working from home, and kid trying to do school work, I feel this is poor service
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Jillian Thomson
(@JillBile) reported
from
Haggs, Scotland
@virginmedia hi is there a problem with Netflix? I can't access it.
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Fiona Collie
(@tartan1314) reported
from
Bonnybridge, Scotland
@virginmedia On nearly 20 minutes of being on hold. I can upgrade online but not remove channels, yet other providers are letting customers switch off and on channels each month. Virgin media completely lagging behind the curve. Not to mention a loss of service last week for whole area. Poor
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liz walker
(@lizwalk64409943) reported
from
Cumbernauld, Scotland
@LibertyLndnGirl @virginmedia I had to send them a recorded delivery letter to cancel mine !!!!
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Adrienne
(@ya_diks) reported
from
Coatbridge, Scotland
@virginmedia can’t seem to get logged into my account on your website or app on both pc and mobile. It just keeps reloading the main page to login again
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Alan Currie
(@alancurrie1991) reported
from
Livingston, Scotland
@virginmedia spent over an hour trying to speak to someone about a damaged line to get an engineer out and then got hung up on can you help?
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liz walker
(@lizwalk64409943) reported
from
Cumbernauld, Scotland
@LibertyLndnGirl @virginmedia Bad customer service !!
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Debbie Hughes
(@weedebsie19) reported
from
Airdrie, Scotland
@virginmedia Afernoon, are there any issues in the ML6 area as my broadband doesn’t seem to be working. The wi-Fi isn’t connecting to our mobiles & we keep having to use our 4G. Thanks, Debbie
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Grant
(@mastermc0) reported
from
Livingston, Scotland
@virginmedia any chance of some decent support for the fact I’m having issues with my Hub 4 based broadband your phone service has hung up and directed me to hub 3 based trouble shooting... not the service I expect for my money
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Stuart P
(@StuP44) reported
from
Cumbernauld, Scotland
@virginmedia What's happened is she changed some account details, bank account and name....and since then her connection has been cut....seems more an administrative issue than technical.
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Steve
(@steve2theizzO) reported
from
Falkirk, Scotland
What is the best way to speak to someone at @virginmedia as I've spent close to 2 hours this week trying to get through. Appreciate the issues due to covid but I urgently need to speak to someone since my bill has suddenly increased and I have no way to sort this atm
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Janey
(@jaagdoll) reported
from
Bathgate, Scotland
@virginmedia the wifi service in West Lothian has been really poor for the last 2 days. Can you please let customers know why the service is so bad and when you plan to fix it?
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John Truesdale
(@JohnTru90613516) reported
from
Airdrie, Scotland
@Glasgow_Times @virginmedia sounds great If only they could respond to emails, tweets or calls!! Abysmal customer service
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Alison
(@alied321) reported
from
Livingston, Scotland
@virginmedia emails wouldn’t send on my parents iPad now it won’t receive email. How can we get help to resolve?
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Derek Thomson
(@DeekTheDiamond) reported
from
Airdrie, Scotland
@virginmedia help! My tivo box won't restart. Switched it off for over 12 hrs last nite but still won't come back on.
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Paul 🏴🇪🇺🏴☠️🏳️🌈
(@Keenan38Keenan) reported
from
North Lanarkshire, Scotland
@virginmedia all my services are down. Can anyone shed some light as to whats going on
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Jillian Thomson
(@JillBile) reported
from
Haggs, Scotland
@virginmedia Hi I can't access @NetflixUK from my virgin box. Is there a problem with the app?
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Kirsten Lamb
(@lambie_lamb) reported
from
Mid Calder, Scotland
@virginmedia I need to speak to someone about my broadband dropping every day from around 12:00-14:00. Do you have a tech help desk?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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COACH With NO Name
(@no_coach) reported
@virginmedia I have no upload speed. The second engineer visit in two weeks confirmed that there is a fault in St Albans and the network is over utilised. The second engineer said the fix date is 22nd Jan but he said that would probably not be correct. Now calling 150 just cuts my call off..
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Paul Hughes
(@Paul0Hughes) reported
@virginmedia Maybe help with my original query?
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Zak 💚
(@zakbrownz) reported
@virginmedia hi trying to get hold of customer service on 150 but the call keeps being cut off
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Pete Bower
(@P13PGA) reported
@virginmedia I need help I’m down grading my package to lower monthly costs
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Cettina norton
(@norton_cettina) reported
@virginmedia No ive been told they are going to review the bill. My broadband is still not sorted hub is 2 weeks late. Im going to make sure everyone i know knows how poor you are and how shockingly bad your customer service is.
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andy
(@donaldandy) reported
@andychanz @ASpaceman2 @virginmedia Yeah I’m doing same if I can ever cancel it 😡
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Keeran Gunnoo
(@KeeranGunnoo) reported
@virginmedia Been on hold for over an hour...no response via your text service...
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Derek MacPherson
(@Derekmac61) reported
@virginmedia The text number can't diagnose or fix faults on any services. can only help with account or billing issues
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shevvyt
(@shevvyt) reported
@queenchristina_ @virginmedia Your terrible experience with @VirginMedia sounds, sadly, very familiar. If they can’t help you then who on earth can?! Their Customer Service experience is highly irritating. Good luck!
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⚡️Marty McKerry⚡️
(@MartyMcKerry07) reported
What internet provider do you guys use? I’m with @virginmedia and have had nothing but bother. It is absolutely garbage for working from home. Especially as I have to deliver online learning/classes etc. I’m basically throwing money down the drain. Any thoughts?