Virgin Media Outage Report in Brightons, Falkirk, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Brightons, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Brightons and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 20: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Brightons, Falkirk, Scotland
The most recent Virgin Media outage reports came from the following cities: Dunfermline, Bathgate, Bellshill, Livingston, Falkirk, Cumbernauld, Airdrie, Bonnybridge, Coatbridge and Grangemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Dunfermline |
Internet | |
| Bathgate |
Internet | |
| Bellshill |
Wi-fi | |
| Livingston |
Internet | |
| Falkirk |
||
| Cumbernauld |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Brightons, Scotland
Latest outage, problems and issue reports in Brightons and nearby locations:
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Richard Law
(@sneekyb) reported
from
East Calder, Scotland
@virginmedia Ridiculous that as a existing customer now out of contract that I cannot be offered the same monthly deal as new customers. My bill is to rise by £50 pcm which is not acceptable. I ask if I can take your Bigger tv bundle with sports as advertised for £72 and told no.
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Ian Smith
(@ianwsmith82) reported
from
Livingston, Scotland
Honestly shocking customer service from @virginmedia ******* hopeless.
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Janis McCulloch ☃️❄️
(@justjanis) reported
from
Dunfermline, Scotland
@jen_drum @virginmedia Some local outage or something
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Dalus
(@Dalus93) reported
from
Cumbernauld, Scotland
Im howling. The customer service i have recieved from @virginmedia is an absolute joke. Talking to one of their "internet techs" and they didnt even know what a Cat 6 cable was. Not to mention im paying £41 a month for a service that drops randomly every few days.
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Stacey Quinn
(@StaceyQ55740408) reported
from
Cumbernauld, Scotland
@virginmedia Want 2 explain why our internet and tv goes down for a change instead of the usual "known issue crap" . If it's maintenance why not just tell the folk that pay your wages the real issue for not bein able to watch the shows they want browse the Web or even work.
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Ian Andrew🇬🇧
(@ian46a) reported
from
Cumbernauld, Scotland
@_ran1gers_ @BazBowsk1 @virginmedia YouTube to rename one of the two signals the box sends out. I found this helped. then I got a another router and put hub 3 into modem mode and now it works as it should. The hub 3 is a terrible box.
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DJ Col-C Colin C
(@Dj_ColC) reported
from
Cumbernauld, Scotland
@virginmedia so after being told we would have a discount and not be affected by a cut off we are officially cut off from the Internet! After weeks of the same ******* problem and customer services have no clue about this! Shocking!
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Janis McCulloch ☃️❄️
(@justjanis) reported
from
Dunfermline, Scotland
@virginmedia Nope no issues in the area
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RAIN MAN🌂🌧 I SAY UR ALL TO GOD DARN SENSTIVE 😜
(@lovemojo1991) reported
from
Falkirk, Scotland
@virginmedia our network and other people's internet down again!! Seriously this keeps happening
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Grant
(@mastermc0) reported
from
Livingston, Scotland
@virginmedia No known outage other on demand for works fine just seems to be this one series
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Anna Bell Coaching
(@annabellcoach) reported
from
Bo’ness, Scotland
@virginmedia Thanks but I've done all that. Website says 'no known issues' but the automated answer message says there are 'complex issues' that engineers are working on. We had an engineer booked yesterday but they called off saying it was fixed. It's not.
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DJ Col-C Colin C
(@Dj_ColC) reported
from
Cumbernauld, Scotland
@virginmedia No again it's only when test is complete it tells you there a problem! When we call they say there is a problem but the service status for the area isn't updated with the problem or estimate fix time! The cust services have no idea what I'm talking about! Scripted calls!
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DJ Col-C Colin C
(@Dj_ColC) reported
from
Cumbernauld, Scotland
@virginmedia The up load speed keeps dropping out to zero resulting in loss of connection! Think engineers call that surging! We have had the same issue at our property before but according to your engineers was only us and they couldn't find fault!
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DJ Col-C Colin C
(@Dj_ColC) reported
from
Cumbernauld, Scotland
@virginmedia your service is diabolical litterly the worst I've ever came across! Your customer support is on par with the service! I've had poor Internet in Glasgow area now for over two weeks and there still no outage notification on your site! Bye virgin media
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Hannah McInnes
(@_HannahMcInnes_) reported
from
Livingston, Scotland
@virginmedia has they worst customer service I’ve ever experienced, month after month I’ve been trying to sort out my bills with no help whatsoever 80 minutes and I’m still on the phone no further forward as one person says one thing and another person says another😡😡
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Ian Fitzpatrick
(@Ianiesta8) reported
from
Falkirk, Scotland
@virginmedia I was looking to upgrade to a TV Package, but the deal for a new customer was far better than the deal I was offered.
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Anna Bell Coaching
(@annabellcoach) reported
from
Bo’ness, Scotland
@virginmedia my broadband is down yet again. Several working hours lost. Four (long) calls later and now just an automated response. Poor show. 🤔 #badservice #homeworking
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Kari McBurnie
(@kari_mcburnie) reported
from
Dunfermline, Scotland
@virginmedia The link is no good! I’m not a customer, please can someone message me for my contact details to get this rectified. This has been going on for months now.
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Janis McCulloch ☃️❄️
(@justjanis) reported
from
Dunfermline, Scotland
Hey @virginmedia our broadband box is flashing green and our Wi-Fi doesn't seem to be working.... help please
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Eddie Collins
(@EddieCo09311525) reported
from
Dunfermline, Scotland
@virginmedia I switched over to you on the 31st December and had a speed issue very quickly and between online chat and two phone calls yesterday was told issue at street cabinet twice on phone chat says no issue. Bring back BT 😔
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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jim
(@jim44690616) reported
@virginmedia Yes, however your colleague suggested i would need to pay an extra £5/month. Which is unreasonable to charge me extra as the service is not fit for purpose!
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Bradley Smith
(@OldhamBradd) reported
from
Oldham, England
@SonicDalek @virginmedia Same mate no discounts and I've been a customer (first with mobile) donkeys years too. The guy at a stand said cancel and put it in your wife's name, then a month later rejoin
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David Pantazis
(@Dpantazis_5) reported
@virginmedia I haven't had the chance as I've had to work all weekend but I'm still getting a terrible connection. 7mbs out of the 200+ I should be getting. Something isn't right here 🤔
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Manchester Born
(@Ctrkr4xkc) reported
@ctidbluemoon @oepw_ @virginmedia They full of **** , it was crap then first lockdown happened and it went from crap to ****.
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Kathryn Bowers
(@kathrynahedrick) reported
from
Ilford, England
@virginmedia is there an estimated fix time for E18, please?
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aka James Bond
(@FeelitWorking) reported
@legutierrez_88 @verge I got shut of it. I had it for a few years and there wasn't much of interest and nothing that new. I don't watch a lot of TV now, it's awful. That reminds me to cancel @virginmedia as they want another ££££ per year! New customers pay less than half, so I'm off to 4G broadband.
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Jemmy55 🏴 🇮🇱🇬🇧
(@Jemmy551) reported
@virginmedia That was a fat lot of good. I’m still having to reboot the box. What a pile of utter💩 your service is.
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Elaine♥️
(@ElaineD32375493) reported
@SallyAnMatthews @virginmedia They won't answer the phone and when they do it's a complete waste of time but they will email you to tell you your bills going up very soon🤬As company I find them absolutely useless if you're a new customer they'll bend over backwards for you existing customers not interested
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Terry Hughes
(@ctidbluemoon) reported
@oepw_ @Ctrkr4xkc @virginmedia I got told it an intermittent issue and should be fixed by tomorrow and then hung up on. This has being going on since yesterday. The whole customer services is a joke
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michael quinn
(@mike_overthere) reported
@virginmedia virgin media sale now just 1 problem they jack the prices £4 every year with out fail this year they up £4.50 i cant pay that so i is off to some thing cheaper