Virgin Media Outage Report in Airdrie, North Lanarkshire, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Airdrie, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Airdrie and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 09: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Airdrie, North Lanarkshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Glasgow, Falkirk, Hamilton, Bellshill, Blantyre, Cumbernauld, Motherwell, Uddingston, East Kilbride, Coatbridge, Larbert, Bonnybridge and Airdrie.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Internet | |
| Glasgow |
Wi-fi | |
| Glasgow |
TV | |
| Glasgow |
Wi-fi | |
| Glasgow |
Internet | |
| Falkirk |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Airdrie, Scotland
Latest outage, problems and issue reports in Airdrie and nearby locations:
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James
(@jamesblack1986) reported
from
Denny, Scotland
Delighted to see @virginmedia's internet is back to being a back of ****.
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A Smile
(@ASmile34051578) reported
from
Glasgow, Scotland
@virginmedia Still having issues Too mentally exhausted and disgusted to waste more time on another pointless phone call. Sought advice elsewhere and diagnosed a new set top box required. A reputable company unlike you would have delivered this and compensated me. You just don’t care do you?
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Naomi_G_Brown
(@naomi_G_brown) reported
from
Glasgow, Scotland
@virginmedia hi there just wondering what's up with the Broadband in the G3 area? It has been abysmal all week, today alone it has already gone down at least 5 times... Tried calling, gave up due to on hold fatigue 💤
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Ross R MacLean
(@jamboross) reported
from
East Kilbride, Scotland
Remember when @SkyUK and @virginmedia used to give a flying **** about their customers? I have both and I'm trying to give one up, but it may be both the way things are going!!!!
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Steebee
(@steebee35) reported
from
Glasgow, Scotland
@virginmedia Internet down in the g20 area of Glasgow, may be connected to damaged power cable that caused power cut at the same time as the outage #virginmediadown #virginmediasupport
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Cara
(@lennonsghirl) reported
from
Coatbridge, Scotland
@virginmedia had there been reported broadband issues in the ML5 area this morning? My service died about 20 mins ago and I can’t get back online. I’m working from home and have a meeting later on so any info would be great! Thanks
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maverick
(@maverickMMI) reported
from
Glasgow, Scotland
@virginmedia customer service is embarrassingly bad. Miss sold then hung up on after being on hold for 75 minutes Sign up with this company at your peril
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Stephen Neilan
(@kotr76) reported
from
Hamilton, Scotland
@virginmedia thank you for the excellent customer service. 38min long phone call which has ended with being cut off. Of the 38mins, i reckon I spent a good 25mins on hold or waiting in a queue
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Andy 'Ginge' Ritchie
(@AndyRitchie12) reported
from
Glasgow, Scotland
@virginmedia good morning, we've had numerous phone calls over the past few days from a call centre claiming to be you guys.. Saying that there is an issue with our router and asking us to tell them what lights are on etc? Is this a scam as I feel uncomfortable giving that info.
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Ross R MacLean
(@jamboross) reported
from
East Kilbride, Scotland
@virginmedia Really pissed off with you today, my contract ends on the 22nd of December and whilst I've never had TV with you, you refused to give me the deal. Well done, YOU LOST, I AM LEAVING YOU NOW FOR GOOD.
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✨Charlene✨
(@KnickyEganByrne) reported
from
Glasgow, Scotland
@virginmedia There was no resolution made! That’s part (a very small part) of the problem! And after being called a Liar by said manager I certainly will not be “clicking here” I shall be taking it further!
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Alex Marr
(@alexmarr98) reported
from
Glasgow, Scotland
Anyone else having issues with Virgin Media at the minute?
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A Smile
(@ASmile34051578) reported
from
Glasgow, Scotland
@virginmedia ...and after the 90 minutes you decide to hang up WHY????
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✨Charlene✨
(@KnickyEganByrne) reported
from
Glasgow, Scotland
Absolute joke of a company @virginmedia call the “Customer Services” for help but staff are rude, and obnoxious & apparently need retrained if the Manager is anything to go by as the staff have been giving out the incorrect information, which i just need to accept! #pathetic
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A Smile
(@ASmile34051578) reported
from
Glasgow, Scotland
@virginmedia No service for 2 days and been awaiting assistance on phone for over an hour. Do I wait forever or cancel my direct debit now?
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A Smile
(@ASmile34051578) reported
from
Glasgow, Scotland
@virginmedia Can’t watch them @virginmedia as service not working and you have left me hanging on phone for over 90 minutes.
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Ellenor
(@supaellie1) reported
from
Glasgow, Scotland
@virginmedia this has got to be THE WORST service in the whole world. Been a virgin customer for years and years then when you bill goes up and you phone you get a good deal... promised a deal. Sitting all day waiting for instalment to phone to be told it was rejected!
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Shawsy67
(@shawsy67) reported
from
Airdrie, Scotland
@virginmedia got problems with my tv, can’t get through on phone
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Éraic Lyrios
(@EraicLyrios) reported
from
Glasgow, Scotland
@virginmedia you told me a router would be delivered on Saturday. Yodel says they couldn’t access the building, even though we were all in. You told me it would arrive today, yodel just rebooked it for tomorrow. I have been your customer for 3 days and I already want to l LEAVE
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maverick
(@maverickMMI) reported
from
Glasgow, Scotland
@virginmedia Yeah, spoke to them briefly. Waited 75 MINUTES. Your rep admitted the fault. Said he was outing me on ‘silent hold’ for 2 minutes then 20 MINUTES later the line went dead. Absolute joke. Shambles of a customer service. Apparently that is quite common.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Linda
(@mikecom17) reported
@virginmedia Sort this **** out because I’m not paying £45 a month to get wound up like this every day. How hard is it to have a broadband service that actually works?
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Craig Murray
(@CraigMurrayScot) reported
@virginmedia Well how do I get a reference number? Your website doesn't offer a reference number. And I'm not calling because you make me wait for an hour and then hang up.
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Samad Khan
(@dotnetkhan) reported
@virginmedia, if it's not your broadband playing up, it's your mobile network. Please fix your issues once and for all. I've spent more time speaking to you than to my wife. And I'm working from home!
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Dual-Flaggin' Bananas #FBPE
(@LoubinWally) reported
Hey @richardbranson 👋 The customer service at @virginmedia is atrocious! Called to amend my package as it is coming to an end... got cut off the first time and the second time was asked for my mobile number to receive a call back .... which didn't happen.. 🤨 #NotGoodEnough
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Tracey Anne Keenan
(@tracey_sparke) reported
@virginmedia Thanks for the apology but this charge should not be applied in the first place. I can't remember virgin helping me move! I am sure if I was a new customer who had just moved into a new house you would not have applied it. Regards Tracey
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Leeroy Brown
(@noeth_wycombe) reported
@virginmedia As I say, I’ve been told by VM construction team, Avonline contractors and VM engineers that the fibre cable has been damaged... but no appointment ever gets booked, that’s what I need. I fail to see how other customers are going to be able to resolve that one?
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ola oladapo
(@RiddlesLaca) reported
@virginmedia Well you do whatever you want to do. I am calling virgin. Check my account 754187001. Until you sort the service out, no more payment.
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David
(@dav1dkenworthy) reported
@virginmedia So yr not able to help other than pointing me to a website??
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DJ Unreal
(@DJ_Unreal) reported
@virginmedia Called up again today as it wasn't fixed yesterday as promised. Date's been pushed out again. Again no notification until I called and asked. This needs sorting out! Did get an upgrade to M500 and bill reduction as part of it, but that's no use if the upstream still doesn't work!
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Leeroy Brown
(@noeth_wycombe) reported
@virginmedia I predicted as much. Problem being that Twitter is the only sensible communication I’ve had with Virgin Media since joining in February! My speed via Ethernet fluctuates from a couple of mb to a top speed of about 40mbps. I’ve been told the fibre is damaged but no-one comes!