Virgin Media Outage Report in Motherwell, North Lanarkshire, Scotland
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The latest reports from users having issues in Motherwell come from postal codes ML1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Motherwell, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Motherwell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Motherwell, North Lanarkshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Glasgow, Hamilton, Bellshill, Blantyre, Cumbernauld, Motherwell, Strathaven, Uddingston, East Kilbride, Coatbridge, Lanark and Airdrie.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Wi-fi | |
| Glasgow |
Internet | |
| Glasgow |
Wi-fi | |
| Glasgow |
TV | |
| Glasgow |
Wi-fi | |
| Glasgow |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Motherwell, Scotland
Latest outage, problems and issue reports in Motherwell and nearby locations:
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Stephen Fallon
(@sffallon1) reported
from
Hamilton, Scotland
@virginmedia Absolutely shocking broadband, don’t join Virgin media folks, I upgraded last month and WiFi signal is shocking , better of with old dialup 😡😡
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Alan Lappin
(@GiggsyBlantyre) reported
from
Hamilton, Scotland
@SupportPDC **** them then mate! Having a similar problem with @virginmedia - given them ample opportunities to sort an issue, no joy. Just cancelling the direct debit instead, that’ll instigate them to contact me!
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Chris A
(@p0rkpiehat) reported
from
Glasgow, Scotland
@virginmedia Putting a complaint in to Ofcom as well as this has gone long past being a disgrace.
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Chris A
(@p0rkpiehat) reported
from
Glasgow, Scotland
@virginmedia I’ve wasted enough time phoning and nothing is ever done in response despite agreements being made so the only other call I’ll make is to cancel my contract.
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Fitzy 🍀
(@Fitzy_07) reported
from
Glasgow, Scotland
@virginmedia They put on the notes that I wanted to register a complaint but never registered it as a complaint...so there's no reference 😂😂😂
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Jimmy Prentice
(@jimmyp314) reported
from
Glasgow, Scotland
Missus been on fone for over half an hour to cancel our @virginmedia subscription but person couldnt help n pit us thru to someone else so been on hold for another 15 mins... hey @richardbranson aint ur pockets fat enough... disgraceful 😡😡😡
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Alan Lappin
(@GiggsyBlantyre) reported
from
Hamilton, Scotland
@virginmedia Potential cancellation. My mother was present at the time of the call, and I wanted to discuss options, whether to downgrade/cancel. But contact centre were so unhelpful.
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19nine78
(@19nine78) reported
from
Motherwell, Scotland
@virginmedia Now if either of your call handlers had sent me that earlier I could have made an informed decision 😂 Appreciate you can't access details on here but you've been more helpful than anyone else. Complaint sent via website form as well. Sadly, your probably losing a customer
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Minceybhoy
(@jambala) reported
from
Glasgow, Scotland
@virginmedia I'm sorry but with all the abuse I've got I've took to the bottle and drink myself dizzy I feel like I failed my family as the internet was down !!
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John Hughes
(@Hughesy48) reported
from
Glasgow, Scotland
@virginmedia Not surprisingly told that I couldn't be transferred to a manager then told they'd transfer me to collections, incompetence of the highest order, shameful customer service, another hour and a half wasted! 😡
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Bewildered Boy
(@bewilderedboy) reported
from
Glasgow, Scotland
@jasmclaughlin2 @virginmedia The virgin app says its an issue in my area and its down till tomorrow afternoon. Not amused.
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G.M
(@g_mccutch) reported
from
Hamilton, Scotland
@virginmedia Fortunately, though unable to resolve the problem, the 4th person I spoke to didn’t feel the need to hang up on me or lie and has arranged an engineer visit for next week. All this after listening to the same hold music for a combined total of 83 minutes (3/3) 👍🏼
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Ross MacLean
(@jamboross) reported
from
East Kilbride, Scotland
@virginmedia If I dont get a resolution to my expectations you have lost a customer.
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Chris A
(@p0rkpiehat) reported
from
Glasgow, Scotland
@virginmedia After my repeated calls and issues I won’t believe it unless I see it. I haven’t directly spoken to a manager but last time it was apparently approved by a manager and out through while I was on the line. I won’t make anymore calls about this as it’s pointless. I’ll DM my details
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brazen productions- jules hussey
(@brazenprods) reported
from
Glasgow, Scotland
Just had to increase my @O2 data allowance cos my @virginmedia is so bad my phone switches to mobile data all the time.
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John Hughes
(@Hughesy48) reported
from
Glasgow, Scotland
@virginmedia Unfortunately you've had your chance, this has been the issue since February this year and you either don't have the staff equipped to resolve or plainly just don't want to resolve.
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Chris A
(@p0rkpiehat) reported
from
Glasgow, Scotland
@virginmedia I’ve replied to the last email I’d received from the complaints dept where they claimed to have resolved the issue. Won’t be calling again as there’s no point when nothing ever gets resolved and my issue is well documented.
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Bewildered Boy
(@bewilderedboy) reported
from
Glasgow, Scotland
Plan for today was to binge Mindhunter season 2 but thanks to @virginmedia for taking my broadband down that's not happening. Not happy
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John Hughes
(@Hughesy48) reported
from
Glasgow, Scotland
@virginmedia Just been on web chat for 45 mins then phone call for 25 mins to someone who doesn't understand or doesn't want to understand, waiting on hold again, disgraceful customer service.
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John Hughes
(@Hughesy48) reported
from
Glasgow, Scotland
@virginmedia I will be lodging a complaint followed by cancelling my contract.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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LemLems
(@LemLems) reported
@virginmedia Their ‘justification’ is that I didn’t take my phone number across to my new provider - they think that gives them the right to reactivate my line without my knowledge or permission & then charge me for it. That seems illegal to me - surely I have to agree to a service contract?
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DE
(@Lone_Gamer3k) reported
@virginmedia just been trying to get a problem sorted for around 4 hours and just had an advisor say "everything they do is in favour of virgin not the customers" guess thats right as we are not the ones on a private island
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matty
(@mattybonney) reported
@virginmedia @virginmedia can you please ask someone to contact me if possible as I do not want to waste another hour being on hold for no resolution and I would like to check if the complaint I raised last week has been acknowledged. Thank you
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Tim
(@twd69) reported
@virginmedia The connection keeps dropping intermittently on their modem, it’s been like it for weeks. How soon can we get an engineer out please to sort it? I’ve been here all day trying to fix the issue. The equipment is old & not fit for purpose.
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Mike Mee #FBPE
(@Mug_UK) reported
from
Stockport, England
@PThexton @virginmedia They closed down the Stockport branch too. Maybe there's a "why do I have to pay for a phone line" page within their FAQs ...
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MIKE PANIC
(@madebypanic) reported
@virginmedia I need to cancel my Virgin Media today, but whenever I call 150 from my Virgin phone, I get an odd ring tone for 2 minutes and then it goes dead. How can I speak to someone today to cancel my contract. Thank you.
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Q M
(@qmlondon321) reported
@virginmedia Wow. Thanks for clarifying. I think you’ll agree this system is a load of s**te in line with Virgin Media’s customer service.
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Wazza Tee
(@ukWazzatee) reported
@virginmedia No. Service remained down for 12 hours.
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Martin Williams
(@martinrw) reported
@virginmedia Minimum guaranteed download speed = 107 Mbps Currently getting 16 Mbps. Has never been above 75Mbps since start of my contract, in any room of the house, any time of day.
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Dawn
(@dawncupcakes) reported
@virginmedia repeated calls from your sales team who are rude!! I have asked repeatedly to stop. What is going on!!??