Virgin Media

Virgin Media Outage Report in Motherwell, North Lanarkshire, Scotland

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Motherwell come from postal codes ML1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Motherwell, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Motherwell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Motherwell, North Lanarkshire, Scotland 03/18/2025 08:50

March 18: Problems at Virgin Media

Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Motherwell, North Lanarkshire, Scotland

The most recent Virgin Media outage reports came from the following cities: Glasgow, Uddingston, Hamilton, Cumbernauld, Coatbridge, Bellshill, Motherwell, Airdrie, Wishaw, Larkhall, East Kilbride and Shotts.

Loading map, please wait...
City Problem Type Report Time
United KingdomGlasgow Internet
United KingdomGlasgow Internet
United KingdomUddingston Internet
United KingdomHamilton Internet
United KingdomGlasgow Wi-fi
United KingdomGlasgow Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Motherwell, Scotland

Latest outage, problems and issue reports in Motherwell and nearby locations:

  • petewhelan Pete Whelan (@petewhelan) reported from Glasgow, Scotland

    @virginmedia can you help. I’m working away with a colleague and you’ve cut off his SIM card ahead of his new handset being delivered. He’s therefore got no phone for the next 48 hours. Anything you can do to reconnect him?

  • CathyQuinn13 Cathy Quinn (@CathyQuinn13) reported from Cumbernauld, Scotland

    @virginmedia My husband has been on phone for 90 minutes trying to close an account following a bereavement. He could not get anyone who could actually help him. Absolutely shocking service Virgin Media !!!

  • PrincessGinTech Gayle Campbell (@PrincessGinTech) reported from Coatbridge, Scotland

    @virginmedia The speed issues are ongoing everyday! No know issues in the area :(

  • N_febfWESTLIFEx NicolaFayxo (@N_febfWESTLIFEx) reported from East Kilbride, Scotland

    @virginmedia you’ve got the worst customer service team I’ve ever known. Sick to the back teeth of being hung up on ‘WHILE ON HOLD’

  • geochierchia Gerardo Chierchia (@geochierchia) reported from Wishaw, Scotland

    @virginmedia It’s been awful, passed onto three different people and now being told that you’re running low on stock so I can’t have one? This doesn’t sound right, can someone else please arrange to have these sent out?

  • mikop90 Michael (@mikop90) reported from Glasgow, Scotland

    @virginmedia an hour on hold to cancel Virgin Media and you hang up on me. Can someone please contact me…

  • RoisainMcAteer RoìsaìnMcAteer (@RoisainMcAteer) reported from Glasgow, Scotland

    @virginmedia Been a customer since NTL days.. it’s ridiculous

  • LauraW279 Laura Delaney (@LauraW279) reported from Coatbridge, Scotland

    @virginmedia I want to cancel but can't get through via phone call. It says online to cancel i need to call yous ????

  • paulyboy1888 Paul Craig (@paulyboy1888) reported from Glasgow, Scotland

    @virginmedia is terrible, on demand and catch up down in my area since yesterday and told online it will be fixed by the 8th, if it’s not that it’s the broadband, definitely leaving when my contract finishes, don’t even get my broadband speed and I’m on 200mb😡

  • lesleyjb4 Lesley Byrne (@lesleyjb4) reported from Kirkintilloch, Scotland

    @virginmedia I have been trying to contact your customer services for 2 days now to cancel my contract. Could you advise the best way to do this as I don’t have hours on end to spare on hold to then be cut off. Thanks.

  • bellter73 Joan Bell (@bellter73) reported from East Kilbride, Scotland

    @KE22LLY @virginmedia Not good Kelly, there are a lot of issues & they are inundated! Just need it sorted, the service was great during the last lockdown & pretty poor now 😢

  • bellter73 Joan Bell (@bellter73) reported from East Kilbride, Scotland

    Online teaching was great during the 1st lockdown as I had robust WiFi, now I am having WiFi issues with @virginmedia, an engineer was out 2 weeks ago & just reset the router, this improved momentarily, back to square 1, please send help #virginmedia your CC not taking calls 📞

  • gilkes1975 Gillian Cruden Kelly (@gilkes1975) reported from Bishopbriggs, Scotland

    @virginmedia I have now advised a few times we have tried all these things and can’t get through this is shocking service

  • XRachelRoss Rachel ♥ (@XRachelRoss) reported from Kirkintilloch, Scotland

    Been trying to sort my @virginmedia bill since November. Raised a complaint and spent hours on the phone. 4 agents have told me everything’s fixed. Just received another bill and it’s more than double it should be. Why can’t they get this right?!

  • bellter73 Joan Bell (@bellter73) reported from East Kilbride, Scotland

    @virginmedia We have submitted a complaint as you advised, not heard a thing! Our WiFi is awful & our TV is now impacted, can’t watch catch up! Will be phoning tomorrow to cancel services, poor show @virginmedia 😔

  • Silverwidow84 Tommy Ross (@Silverwidow84) reported from Cambuslang, Scotland

    @virginmedia Can I please have it explained why, when my cost goes up, my service level goes down? 3 days running I’ve had highly unreliable internet, which isn’t great when working from home.

  • XRachelRoss Rachel ♥ (@XRachelRoss) reported from Kirkintilloch, Scotland

    @virginmedia Not sure. Spoke to an advisor but have very little faith that the issue is resolved. No confirmation in regards to the compliant and no apology offered. Asked to speak to a manager and was told this wasn’t possible.

  • bellter73 Joan Bell (@bellter73) reported from East Kilbride, Scotland

    @CarmensStory @virginmedia I’m not sure Virgin are coping at the moment as the call centre asks you to call back later, that tells me the call volumes are massive, so I might not be the only one having this issue. The kids also need it for Uni & School 😢

  • bellter73 Joan Bell (@bellter73) reported from East Kilbride, Scotland

    @virginmedia Thank you so much for answering, however, the community forum is not what is required, your engineer couldn’t find the DP which often gets flooded therefore water ingress impacts our service, I really need this resolved by a person. I am a loyal customer (20 years +) Thank u 🙏

  • nosrepat Lyn Paterson (@nosrepat) reported from Glasgow, Scotland

    @virginmedia email not working yet again. Awful company, awful service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • aguidetolondon Sophie Campbell (@aguidetolondon) reported

    Have waited five days for @VirginMedia appointment which turns out never to have existed. Told me it was booked, it's in my calendar, 8am to 12pm today. No evidence at your end apparently. TQ to Laura, who dealt with the fallout.

  • FroootyToooty 💕Sค๓๓Ꭵ Jo💕 (@FroootyToooty) reported

    @virginmedia Yes there is still issues in my area but online says they is none even tho there is

  • PowWowNow1 PowWowNow (@PowWowNow1) reported

    @virginmedia Have no internet, no TV no phone. Since 22nd December. It's an issue on your end. Please fix in E15 London there is no internet

  • MikeEvstog Mike Evans (@MikeEvstog) reported

    @virginmedia I spent 45 minutes on hold yesterday before I spoke to someone, as I didn't know the account password she seemed unwilling to help. The power of attorney documents were sent to that address when I cancelled my father's mobile contract but this doesn't seem to be shown on the acc

  • LukeGraham23 Luke (@LukeGraham23) reported

    @virginmedia just got hung up on after being on hold for around 30 minutes. Shoddy service for a brand new customer!

  • Thecarmagdriver Mauro Calo (@Thecarmagdriver) reported

    Hey @virginmedia last chance or I cancel my contract. Day 6 and you’ve still not called us despite being told every day I am in a queue to speak to someone. This is about more than my WIFI signal now. I can buy an after market solution. I am not getting what I am paying for.

  • abidlfc A H (@abidlfc) reported

    @virginmedia Yes, but still not sorted the issue out and waiting for the manager to ring me

  • aaverystills A Avery Stills (@aaverystills) reported

    @drewbdesigns @virginmedia @OmbudServices Same... M200 fibre but I get up to 50mb and now another price hike in the name of 'improvements'. I never seem to see those improvements.

  • theywentthatway They Went That Way (@theywentthatway) reported

    @IanDBlades @virginmedia We use Three Homefi 4G and it is adequate (with some caveats). Neighbours forever complaining about Virgin expense and service. Don’t know how they afford it.

  • CharliesNovella Charlie! 🏳️‍⚧️🔸 (@CharliesNovella) reported

    @virginmedia yes i have! the tv has been playing up too, your support page however, and phone number take us through a series of automated messages! they don't work! we need a technician !