Virgin Media Outage Report in Motherwell, North Lanarkshire, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Motherwell, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Motherwell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Motherwell, North Lanarkshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Glasgow, Bellshill, Hamilton, Uddingston, Cumbernauld, Lanark, Airdrie, Motherwell and Carluke.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Internet | |
| Glasgow |
Internet | |
| Glasgow |
Internet | |
| Glasgow |
Internet | |
| Glasgow |
TV | |
| Glasgow |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Motherwell, Scotland
Latest outage, problems and issue reports in Motherwell and nearby locations:
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Michael
(@mikop90) reported
from
Glasgow, Scotland
@virginmedia an hour on hold to cancel Virgin Media and you hang up on me. Can someone please contact me…
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Paul Craig
(@paulyboy1888) reported
from
Glasgow, Scotland
@virginmedia is terrible, on demand and catch up down in my area since yesterday and told online it will be fixed by the 8th, if it’s not that it’s the broadband, definitely leaving when my contract finishes, don’t even get my broadband speed and I’m on 200mb😡
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Gillian Cruden Kelly
(@gilkes1975) reported
from
Bishopbriggs, Scotland
@virginmedia I have now advised a few times we have tried all these things and can’t get through this is shocking service
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Cakes By Kinane
(@CakesByKinane) reported
from
Glasgow, Scotland
@virginmedia Signal keeps dropping and poor range.
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Joan Bell
(@bellter73) reported
from
East Kilbride, Scotland
@virginmedia Thank you so much for answering, however, the community forum is not what is required, your engineer couldn’t find the DP which often gets flooded therefore water ingress impacts our service, I really need this resolved by a person. I am a loyal customer (20 years +) Thank u 🙏
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Joan Bell
(@bellter73) reported
from
East Kilbride, Scotland
@KE22LLY @virginmedia Not good Kelly, there are a lot of issues & they are inundated! Just need it sorted, the service was great during the last lockdown & pretty poor now 😢
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Cakes By Kinane
(@CakesByKinane) reported
from
Glasgow, Scotland
@virginmedia No, no known issues!
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Julie M 😇😹😷🌈
(@jools2009) reported
from
Glasgow, Scotland
@virginmedia He has been cut off because of an outstanding payment which he does not owe and should have been removed. I’ve had to phone so many times and it hasn’t been fixed. I was told there would be no more issues now he’s been cut off!!!
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Joan Bell
(@bellter73) reported
from
East Kilbride, Scotland
Online teaching was great during the 1st lockdown as I had robust WiFi, now I am having WiFi issues with @virginmedia, an engineer was out 2 weeks ago & just reset the router, this improved momentarily, back to square 1, please send help #virginmedia your CC not taking calls 📞
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Lesley Byrne
(@lesleyjb4) reported
from
Kirkintilloch, Scotland
@virginmedia I have been trying to contact your customer services for 2 days now to cancel my contract. Could you advise the best way to do this as I don’t have hours on end to spare on hold to then be cut off. Thanks.
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Gerardo Chierchia
(@geochierchia) reported
from
Wishaw, Scotland
@virginmedia I need to order a Booster, your VM Connect app doesn’t support Hub 4 and I can’t get through to anyone on the phone, how can I go about having one sent out?
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Gerardo Chierchia
(@geochierchia) reported
from
Wishaw, Scotland
@virginmedia It’s been awful, passed onto three different people and now being told that you’re running low on stock so I can’t have one? This doesn’t sound right, can someone else please arrange to have these sent out?
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Laura Delaney
(@LauraW279) reported
from
Coatbridge, Scotland
@virginmedia I want to cancel but can't get through via phone call. It says online to cancel i need to call yous ????
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RoìsaìnMcAteer
(@RoisainMcAteer) reported
from
Glasgow, Scotland
@virginmedia Been a customer since NTL days.. it’s ridiculous
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Julie M 😇😹😷🌈
(@jools2009) reported
from
Glasgow, Scotland
@virginmedia I’m through to someone now. But we’re definitely cancelling. The service on this matter has been severely lacking since set up in September and to be frank we can get him a better package with Sky.
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Joan Bell
(@bellter73) reported
from
East Kilbride, Scotland
@virginmedia We have submitted a complaint as you advised, not heard a thing! Our WiFi is awful & our TV is now impacted, can’t watch catch up! Will be phoning tomorrow to cancel services, poor show @virginmedia 😔
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Gayle Campbell
(@PrincessGinTech) reported
from
Coatbridge, Scotland
@virginmedia The speed issues are ongoing everyday! No know issues in the area :(
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Joan Bell
(@bellter73) reported
from
East Kilbride, Scotland
@CarmensStory @virginmedia I’m not sure Virgin are coping at the moment as the call centre asks you to call back later, that tells me the call volumes are massive, so I might not be the only one having this issue. The kids also need it for Uni & School 😢
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Rachel ♥
(@XRachelRoss) reported
from
Kirkintilloch, Scotland
@virginmedia Not sure. Spoke to an advisor but have very little faith that the issue is resolved. No confirmation in regards to the compliant and no apology offered. Asked to speak to a manager and was told this wasn’t possible.
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Julie M 😇😹😷🌈
(@jools2009) reported
from
Glasgow, Scotland
@virginmedia Yes there was a refund put through on Monday to clear it as it was your error charging him for full price when he had a deal! It shouldn’t take 4 days to push a button. I’m going to make another complaint. The upset your company has caused it ridiculous.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Max Fishwick
(@maxfishwick) reported
@virginmedia we were due to have our Wi-fi installed on Tuesday 16th but an engineer needs to fix the cable. The virgin media app and customer services team have told us every day since that it will ‘definitely be fixed today’ but it still hasn’t happened!! Please can you help?
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Richard Crusader Lionheart
(@crusaderking3) reported
I’m a #virginmedia customer in Leagrave but there is no service! How do I contact a foreign savage at #virginmedia customer service?
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Kathy Miller
(@KathyMi25429227) reported
@virginmedia 2 that so many people have complained. I'm a teacher, part online n internet crashes at least 4 times a day n in eve tv freezes and pixelates- last night ever 4 minutes. Shocking.Very poor and several in our rd.
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andrewbrookes
(@andrewb08977043) reported
@virginmedia no problem
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Theresa Jane 👄
(@TheresaAlison1) reported
@virginmedia @O2 They are pensioners my mother is nearly 78 years old who doesn't know anything about tech etc. It's your service why should they be charged for help ? They want it sorted I've tried everything for them when I visited looked up solutions etc but none worked.
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diana
(@dibradley68) reported
@virginmedia @virginmedia I have spoken to three representatives who have all assured me this will be sorted and it hasn’t been. Who is taking responsibility for customer service at #viginmedia ??
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Kathy Miller
(@KathyMi25429227) reported
@virginmedia Hi for 2 weeks..it's intermittent. Strange, a neighbour was in touch and was told issues would be sorted by 2.30pm today. Can you not check weak signal in our postcode please. There have been several calls n online interactions n many promises. It's worrying you can't see 1
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Ismael Sendrós
(@IsmaelSendros) reported
@virginmedia Hi. Yeah, I have checked it each time, and usually I can see a message saying that there’s a problem in my area that is being addressed. But precisely, that is the only measure, waiting for it to be fixed until it happens again few days later.
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Trek
(@joemc679) reported
@virginmedia Yes I am but having spent a week trying to sort things with your customer service I have lost all confidence and will be leaving I think.
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MK🤫
(@thislsnotmyat) reported
@virginmedia Wired connection not working now when using LAN cable and wireless is only at 60 Mbps download