Virgin Media Outage Report in Carluke, South Lanarkshire, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Carluke, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Carluke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (15%)
-
TV (7%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Carluke, South Lanarkshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Livingston, High Blantyre, Hamilton, Coatbridge, Airdrie, Bellshill, Motherwell, Uddingston, Shotts, Bathgate and Wishaw.
| City | Problem Type | Report Time |
|---|---|---|
 Livingston |
Internet | |
| High Blantyre |
Internet | |
| Hamilton |
Internet | |
| Coatbridge |
Internet | |
| Airdrie |
Internet | |
| Airdrie |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Carluke, Scotland
Latest outage, problems and issue reports in Carluke and nearby locations:
-
Caitlin Currie
(@Caitlin_Curri3) reported
from
Airdrie, Scotland
@virginmedia impossible to get in contact to make a complaint
-
Dyane Mccourt
(@dyanemccourt) reported
from
Chapelhall, Scotland
@reece_dinsdale @virginmedia We got thru after an hour, they are freezing sky sports payments for now. We were £135 got them down to £84, they no longer have over seas advisors working for them there for taking ages to get thru . Keep trying good luck 😉
-
Debbie Hughes
(@weedebsie19) reported
from
Airdrie, Scotland
@virginmedia Evening, is there an issue with the Virgin TIVO box tonight as I’m watching something on ‘My shows’ & it all seems to have stopped working!😢
-
Stuart Hill
(@StuartHill3) reported
from
Motherwell, Scotland
@virginmedia absolutely disgraceful new customer to virgin 3 weeks ago on deal of £70 a month for 12 month cancelled sports which was nightmare but now they try to take £179 out bank which I block and the cut it off leaving no WiFi or tv .... shocking 3 weeks service worst ever
-
Housty
(@mick_demarco) reported
from
Larkhall, Scotland
@virginmedia Yes. WiFi keeps disabling itself and particularly on phones it's doing this and running very slow. Ran a WiFi speed checker and tried restarting the modem many times
-
caits ✿
(@cxitlinstowe) reported
from
Motherwell, Scotland
woke up to 300 quid stole out ma account now virgin media is down :) fukn great day boys
-
Adrienne
(@ya_diks) reported
from
Coatbridge, Scotland
@virginmedia HELP
-
Maurice Logie
(@MauriceLogie) reported
from
Hamilton, Scotland
@vmbusinesshelp @ady315 @vmbusiness Still no internet connection - that’s 4 days . Have called @virginmedia several times and told we don’t appear to have a problem!!!! #shockingservice
-
eileen haugh
(@finnsgran) reported
from
Motherwell, Scotland
Can anyone tell me how to get through to virgin media sat on phone on sat for 1 hour45 mins got cut off now on messaging for1 hour 38 mins no reply .... atrocious customer service
-
Hannah McInnes
(@_HannahMcInnes_) reported
from
Livingston, Scotland
@virginmedia has they worst customer service I’ve ever experienced, month after month I’ve been trying to sort out my bills with no help whatsoever 80 minutes and I’m still on the phone no further forward as one person says one thing and another person says another😡😡
-
Ian Smith
(@ianwsmith82) reported
from
Livingston, Scotland
Honestly shocking customer service from @virginmedia ******* hopeless.
-
Housty
(@mick_demarco) reported
from
Larkhall, Scotland
@virginmedia been on hold for 40 minutes waiting for tech support over my WiFi disabling itself and I have an important Skype call in a couple of hours.
-
Caitlin Currie
(@Caitlin_Curri3) reported
from
Airdrie, Scotland
@virginmedia if I do not get a reply ASAP I will be going to FOS. This is a joke trying to get someone who will actually take note of my complaint never mind someone to resolve it!!!!
-
Stuart Hill
(@StuartHill3) reported
from
Motherwell, Scotland
Shocking @virginmedia brand new customer 20 days ago simple request switch from sports to movies to be told no pay for a service you can’t watch... is this customer service at this time of challenges. Didn’t get this with @skytv 😡😡
-
Grant
(@mastermc0) reported
from
Livingston, Scotland
@virginmedia No known outage other on demand for works fine just seems to be this one series
-
Alan McGown
(@alanmcgown) reported
from
Hamilton, Scotland
Looks like a bad move trying to contact @virginmedia when you are held on hold for an hour and still waiting
-
eileen haugh
(@finnsgran) reported
from
Motherwell, Scotland
Been waiting for help from Virgin Media since 18 th October surely someone has read my message by now
-
Housty
(@mick_demarco) reported
from
Larkhall, Scotland
@virginmedia It's literally only affecting phones now and was on off with laptops. Laptops have been fine for a day, signal is still there from furtheest point of house, just constantly disabling.
-
Housty
(@mick_demarco) reported
from
Larkhall, Scotland
@virginmedia There's no known issues.
-
G.M
(@g_mccutch) reported
from
Hamilton, Scotland
@virginmedia Fortunately, though unable to resolve the problem, the 4th person I spoke to didn’t feel the need to hang up on me or lie and has arranged an engineer visit for next week. All this after listening to the same hold music for a combined total of 83 minutes (3/3) 👍🏼
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
JamJola
(@gin_leighton) reported
@Ash_Hirani @virginmedia 🙄 it’s the laziness and bad customer service that gets my goat!!!!
-
Catherine Inglis
(@cafi_epcc) reported
.@virginmedia I'm having real problems getting through to your customer service again. The online chat agent didn't have sufficient authority to deal with my issue & when I phone 150 the call keeps dropping out after ~3 mins.Could I arrange a time for someone to phone me instead?
-
Darren
(@DarrenDilliway) reported
@virginmedia Help Please!!Been trying to pay my bill but your website tiems out every time!!!
-
Samantha Alleyne 💙
(@samkkalleyne) reported
IF ANYONE IS CONSIDERING JOINING @virginmedia JUST DON'T. HONESTLY. NOTHING BUT PROBLEMS. I AM SICK OF BEING IGNORED. CAN'T GET THRU ON PHONE. IGNORING POSTS ON TWITTER AND IN FORUM. ABOUT TO CANCEL AND TAKE MY MONEY ELSEWHERE 🤬🤬🤬
-
Ed61
(@Ed6114) reported
@virginmedia That would be useful if I could actually read the pages on my phone but all the stuff at the bottom of the page covers the messages. The whole experience with Virginmedia is crap. Your service, you fix it. No I have to spend hours, days, weeks trying to do it for you.
-
Harry Poole
(@harryepoole) reported
@virginmedia Internet is still really slow. Not bothered trying to phone again as it’s a waste of time
-
Jamie Lee
(@Minion123451) reported
@Byron_bowers99 @virginmedia Having the same problem (found you on the twitter btw) a However ares hasn't been on all day missed college work lessons and more Even when its not being that **** it still takes me 10 hours to install a game....
-
PaymentP
(@PaymentP_) reported
@virginmedia why can I never get through to you?
-
PeteGutteridge
(@GutteridgePete) reported
@virginmedia Engineer will be with you 12/02 between 12-4!! No engineer, no contact and still problems, think next step is OFCOM
-
UK Sports
(@UkSports1) reported
@virginmedia Your broadband stopped working in London W14 on Wed night and still not working. Cell centre folks said there’s a problem in this area and should be fixed by noon, then by 4pm and still not working. When are you going to fix the problem?