Virgin Media Outage Report in Carluke, South Lanarkshire, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Carluke, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Carluke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Carluke, South Lanarkshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Shotts, Hamilton, Bellshill, Motherwell, Livingston, Airdrie, High Blantyre, Coatbridge, Bothwell and Wishaw.
| City | Problem Type | Report Time |
|---|---|---|
 Shotts |
TV | |
| Hamilton |
TV | |
| Bellshill |
Internet | |
| Motherwell |
||
| Hamilton |
Wi-fi | |
| Motherwell |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Carluke, Scotland
Latest outage, problems and issue reports in Carluke and nearby locations:
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Angela Kyle
(@Lomondsmum) reported
from
Wishaw, Scotland
@virginmedia The ability of your agents has never been questioned and is not my reason for asking. I will let you know how I get on with my new router, my second new router in 6 months.
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Gayle Campbell
(@PrincessGinTech) reported
from
Coatbridge, Scotland
@virginmedia The speed issues are ongoing everyday! No know issues in the area :(
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Gerardo Chierchia
(@geochierchia) reported
from
Wishaw, Scotland
@virginmedia It’s been awful, passed onto three different people and now being told that you’re running low on stock so I can’t have one? This doesn’t sound right, can someone else please arrange to have these sent out?
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Topknot Sandshoe
(@JusticeG74) reported
from
Hamilton, Scotland
@virginmedia hi, I’m looking to speak to somebody regarding an erroneous default that’s due to appear on my credit file. You are impossible to speak to, unless you are trying to sell me something. Can you help?
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Stephen McLaughlin
(@StephenMcAtDell) reported
from
Carluke, Scotland
@virginmedia Hi team. Can anyone help with this please? Is there a number I can call to speak to someone?
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Angela Kyle
(@Lomondsmum) reported
from
Wishaw, Scotland
@virginmedia @virginmedia done all the usual troubleshooting. Finally got through to customer service and a new hub is being sent out. Initially in 5 days but I escalated it and it’s coming in two. I still find this unsatisfactory though because we need to work from home.
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soph
(@s6phy) reported
from
Motherwell, Scotland
virgin media being down on Christmas Day is v virgin media of them. Scumbags.
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gary nelson*
(@nellygaz) reported
from
Hamilton, Scotland
@virginmedia buzzing coming from the box at the wall thought it was coming from TV but was getting louder and was at the wall were cables come in. Anyone else had this problem? Buzzing stopped when turned off at the mains.
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Quantum Skyline
(@QuantumSkyline) reported
from
Motherwell, Scotland
@Dexisson @virginmedia Cancel your direct debit
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Conor Burns
(@ConorBurns67) reported
from
Coatbridge, Scotland
@virginmedia Wifi still not working. Been down for about 4 days now. Ended up unplugging our superhub 2 and plugging in the superhub 3 which was sent out a while back. Still not working though
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Larry Cuffe
(@LarryCuffe) reported
from
Hamilton, Scotland
HELP! I am trying to contact Virgin Media to drop TV from my package. When I phone a robot, with a warm and friendly voice redirects to the website. I then have a typed conversation with a warm and friendly robot who sends me to the phone. How do I get to speak to a real person?
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Gary Robinson 🇧🇬🏴🇪🇺
(@ragazzoscot) reported
from
Coatbridge, Scotland
Help @virginmedia! Trying to reset my account password and stuck in a password reset loop - keep getting taken back to first page of reset process.
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Fraser Whyte
(@weewhytey) reported
from
Hamilton, Scotland
@virginmedia Had no issues until this year already signed up with sky due to how badly the situation was handled
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Angela Kyle
(@Lomondsmum) reported
from
Wishaw, Scotland
Really getting fed up with the dropping of my home wifi signal @virginmedia I have used all my mobile data due to thisand my husbands conference calls are terminating. Have tried calling but getting no where fast. 😡
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Conor Burns
(@ConorBurns67) reported
from
Coatbridge, Scotland
@virginmedia Both not working
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Sam
(@ifeelalright) reported
from
Motherwell, Scotland
@virginmedia Can't help but notice the same thread in the replies to your tweet. Terrible service, broad band cuts out constantly and no deals for long time customers. I agree with them all. Watch for the bot response below👇👀
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Kevin Keenan
(@Kev_Keenan) reported
from
Hamilton, Scotland
@virginmedia I am paying for 600mb broadband but for over a month I have never seen speeds above 75mb. Tried the online advice, no change. Can’t get through to customer service as waiting times are over an hour. Any hints? It’s been a year of lockdown so not buying that excuse.
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Laura Delaney
(@LauraW279) reported
from
Coatbridge, Scotland
@virginmedia I want to cancel but can't get through via phone call. It says online to cancel i need to call yous ????
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Gerardo Chierchia
(@geochierchia) reported
from
Wishaw, Scotland
@virginmedia I need to order a Booster, your VM Connect app doesn’t support Hub 4 and I can’t get through to anyone on the phone, how can I go about having one sent out?
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Angela Kyle
(@Lomondsmum) reported
from
Wishaw, Scotland
@virginmedia Thank you again for your reply and your help. I would actually like to speak to someone in a UK office tomorrow please. How do I go about this?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dora 🌻 🇺🇦
(@thesparkisreal) reported
@JakeThompson_95 @virginmedia Mine came back randomly last night. I tried the online tools but they were not helpful. Just keeping an eye on it now. Is yours still down?
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Patrick Pearce
(@patrickkpearce) reported
@virginmedia Of course I can't and I'm not prepared to wait on hold for 4+ hours to try and get this resolved, so what do you suggest? Can I email you the details and if so, to what address? Also, other service providers have a DM option for taking things offline...you should consider it.
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fReDurICh fONtaInE
(@fReDurIChFOnTaI) reported
@virginmedia is there a number I can call to speak to someone that speaks English that can see the complaint form I submitted online? The service I'm receiving from your team is nothing short of disgusting
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Neil
(@Neilb28Neil) reported
@virginmedia Well he was given a day of activation on 19th Dec no engineer came also promised to cancel from old provider didn't happen promised to keep old landlines number don't know if they could now after signing up so now he just wants to cancel everything but having great difficulty.
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Mark Wade
(@wadey9for16) reported
@virginmedia I’m sorry but the dialogue Avenue has been so poor that it leaves me with only 1 option in to cancel my order. I think you really need to look at your systems customers should not be treated in this manner
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🇿🇼 country bumpkin in 🇯🇲
(@Dali_Lamah) reported
@NottyNdebs @virginmedia make @virginmedia make sense... they are the absolute worst. Get ready for there to be "engineering works in your area" as the excuse for crappy internet
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Gabor
(@GaborPfalzer) reported
from
Kensington, England
@AbzAaron @virginmedia Even better… if you don’t play along, nobody else will cancel it. You can’t even hang up on the sales pitch.
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Dominic Pybus
(@dominicpybus) reported
@virginmedia No, via there online chat function where they told us to use their tracking function, and then to just wait for their delivery attempt, even though we waited in yesterday for it to never be attempted
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Howfen Hurricanes u13 (2022/23)
(@Under10sFH) reported
@virginmedia There's an 'outage' but this has been the same scripted response for over 2 weeks now, link on message says engineers are on their way it's been saying that for 2 weeks, was going to be resolved yesterday at 4pm then 8pm now 4pm today, I give up!
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Humie
(@chezneyhawks) reported
@virginmedia we had our cable repull after 2 weeks of no internet yesterday and it’s still not working! Can’t speak to anyone online. Please can you help!! 🙏🏻