Virgin Media Outage Report in Carluke, South Lanarkshire, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Carluke, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Carluke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 15: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Carluke, South Lanarkshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Coatbridge, Motherwell, Airdrie, Hamilton, Livingston, Bathgate, Bellshill, Holytown and Uddingston.
| City | Problem Type | Report Time |
|---|---|---|
 Coatbridge |
Internet | |
| Motherwell |
TV | |
| Airdrie |
Internet | |
| Hamilton |
Internet | |
| Motherwell |
TV | |
| Hamilton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Carluke, Scotland
Latest outage, problems and issue reports in Carluke and nearby locations:
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CAJ
(@carolstrach) reported
from
Airdrie, Scotland
@Rickster1873 @virginmedia Yeah mine is just the same! Gonna call them now for a laugh!! Their Twitter is absolutely no help at all and for a Communications company is shocking!!!
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CAJ
(@carolstrach) reported
from
Airdrie, Scotland
@Rickster1873 @virginmedia That explains a lot!!!! I’m in Airdrie and got no service! Fortunately I can get 4G
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Sean Kelly
(@seanpdkelly) reported
from
Coatbridge, Scotland
@virginmedia having nothing but issues with your WiFi! Regretting switching over. Nightmare.
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Morag
(@Moggydd) reported
from
Motherwell, Scotland
@SnoBaloyi @virginmedia I have no service on ML2 area
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Laura-Ann🤓
(@Squibster_LA) reported
from
Wishaw, Scotland
@virginmedia @hartey11 You need an internet signal to chat over webcam. But your tv and broadband are still down.
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CAJ
(@carolstrach) reported
from
Coatbridge, Scotland
@virginmedia hi there! You have already said I can’t have the upgrade to my phone service that you offered me because I wouldn’t take TV package! SO PLEASE STOP CALLING!!!!!
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Alan Lappin
(@GiggsyBlantyre) reported
from
Hamilton, Scotland
@SupportPDC **** them then mate! Having a similar problem with @virginmedia - given them ample opportunities to sort an issue, no joy. Just cancelling the direct debit instead, that’ll instigate them to contact me!
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Gavin Jackson
(@Wizzler_uk) reported
from
Motherwell, Scotland
@virginmedia @Shadow_Official Haha if I called right now and said I had issues with shadow (I don't use mine for gaming) you're "support" wouldn't have a clue what I'm talking about, then they'd say everything looks fine on your end so it must be (a) my pc, (b) shadows servers or (c) it's someone else's fault
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steven smith
(@19StevenSmith87) reported
from
Airdrie, Scotland
@virginmedia phoned up to change my tv package and the person barely spoke a word of english, so I hung up in frustration and the chat has been busy every day for about a week Can u maybe help me
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Davie
(@DavieRiffraff60) reported
from
Airdrie, Scotland
@juliagoulding @virginmedia A absolute disgrace Julia I waited bloody 2 bloody days on @virginmedia guy to fix internet a joke two days off work
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kasule
(@wearekasule) reported
from
Coatbridge, Scotland
@Cliff_Hill @spindlingdude @virginmedia Bobbys got 4 mates coming for a ‘sleep over’ I may have to get some board games out. Down completely now. 😩
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MunsterBecks
(@Beckinder) reported
from
Coatbridge, Scotland
@virginmedia But it's not my fault you cannot transfer my service. Yet I'm being penalised for it
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Will N7
(@Will_L_Penn) reported
from
Motherwell, Scotland
@virginmedia our broadband and tv is down and when I try to contact customer support the wait is over 30 minutes what’s going on post code is ML1 1HW
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Darrell Anne Atkins
(@DarrellB91) reported
from
Livingston, Scotland
Trying to deal with @virginmedia on behalf of my Gran is one of the most frustrating things. All we want to do is downgrade her package and I've been passed to so many different people. I bet they would keep you on the phone if you wanted to cancel!
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ℛᴀɴɢᴇʀs ℬᴇᴀʀ®
(@TheRangersBear) reported
from
Motherwell, Scotland
@johnmclaren1972 @virginmedia That was why I left them for Sky but they NEED to guarantee your price for the term of your contract now or your legally entitled to terminate your contract there and then.
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Gavin Jackson
(@Wizzler_uk) reported
from
Motherwell, Scotland
@virginmedia @Shadow_Official Just like the home hub 3 issues.
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Stephen Fallon
(@sffallon1) reported
from
Hamilton, Scotland
@virginmedia Absolutely shocking broadband, don’t join Virgin media folks, I upgraded last month and WiFi signal is shocking , better of with old dialup 😡😡
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Gavin Jackson
(@Wizzler_uk) reported
from
Motherwell, Scotland
@Vadoseflame @Shadow_Official @virginmedia Never have been, I remember having a local techs mobile number because anytime anyone joined locally it borked my connection, and he'd fix it on the way home. So many 2hr+ calls to tell them I was offline and go through "diagnostics".
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Alan Lappin
(@GiggsyBlantyre) reported
from
Hamilton, Scotland
@virginmedia Potential cancellation. My mother was present at the time of the call, and I wanted to discuss options, whether to downgrade/cancel. But contact centre were so unhelpful.
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CAJ
(@carolstrach) reported
from
Airdrie, Scotland
@virginmedia like many others I have no internet service I’m in ML6. For a communications company your communication and customer service are shocking!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Anthony johno
(@johno_anthony) reported
@virginmedia You need to get connected in my street because the wires are all set up and the street what connects has it and all the others have it to apart from mine and sky r terrible
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Peter Riocreux
(@IllSpellThat) reported
@virginmedia Another utility has dug up the pavement outside my house and damaged the ducting you installed quite recently. It is now already half full of soil. After they reinstate, it will no longer be usable as ducting. It would be much easier for you to fix it now while it is exposed.
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Peter Riocreux
(@IllSpellThat) reported
@virginmedia If you want people to report damage to your equipment, as I am trying to do, please make your chat bot a bit less of a cretin
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kemily
(@kemilycovers) reported
@RobaireBeckwith @virginmedia I’ve just had a similar experience today and throughout the pandemic they were impossible to get hold of to help us with a faulty mobile we were paying a lot of money for. Gone back to 3 who have excellent customer service.
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kimberley sands
(@kimberleysands3) reported
@virginmedia Yes my complaint is still open a manager named Sandra has been promising to call for weeks not good customer care at all
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Cpq
(@Cpqsc) reported
@virginmedia Was experiencing even through a wired connection yesterday, for wireless connections the issue was across all devices no matter how close to the router they were.
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Izzy lodge
(@lodge_izzy) reported
@virginmedia been on the phone for half an hour and just got hung up on - trying to cancel my contract at end of term but keep getting hung up on… really?!
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Alice Serras-Carroll
(@AliceSerras) reported
@virginmedia Hours wasted on the WhatsApp chat, going round in circles with no help or resolution. Top notch customer service team😡
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LegendKiller2k ⚪
(@legendkiller2k8) reported
@elonmusk Can you buy @virginmedia too and give a better service?
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Jacqui
(@JacquiAnimator) reported
@virginmedia That was not clear from your tweet. Ok, I give up. Thanks for responding at least. She has of course been contacting you and is attempting to get complaint processed.