Virgin Media Outage Report in Carluke, South Lanarkshire, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Carluke, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Carluke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Carluke, South Lanarkshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Hamilton, Motherwell, Airdrie, Livingston, Bathgate, Larkhall, Bellshill, Bothwell, Blantyre, Strathaven, Uddingston and Coatbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Hamilton |
Internet | |
| Motherwell |
Internet | |
| Motherwell |
||
| Motherwell |
Internet | |
| Airdrie |
Internet | |
| Livingston |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Carluke, Scotland
Latest outage, problems and issue reports in Carluke and nearby locations:
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Alan Martin Lappin
(@GiggsyBlantyre) reported
from
Hamilton, Scotland
Is anyones @virginmedia telly not working? In G72 specifically. Can’t contact them via phone, and when I try to use the service status tool, it’s unavailable.
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Francesca Docherty
(@FrancescaDocher) reported
from
Overtown, Scotland
Keep seeing these adverts for @virginmedia for stream. I can't get a signal if I am more than 6 feet away from the router and the signal booster they sent out is useless won't be bothering with their new service as tge service I have now is rubbish
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oor Jim
(@jimnimmo60) reported
from
Airdrie, Scotland
@virginmedia disgraceful customer customer service from you. Trying to sort your mistake and being hung out out to dry. Prepare for cancellation. Almost 90 minutes on the phone and still being told to wait. Total disrespect for a long time customer. No more.
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ianjac
(@ianjac2) reported
from
Harthill, Scotland
@virginmedia I would just like an engineer to come to my house next Saturday as early as possible and fix my hub3 thanks as I know it is not working properly as when I try to connect my phone on wifi the is no network name like wm8763213 for example
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Bee 🍀💚 !!
(@celticghirl_bee) reported
from
Motherwell, Scotland
@virginmedia Your WiFi is absolutely horrendous. Sick of phoning about it. Got a booster and honestly it's made no difference whatsoever. Working from home and constantly being cut off when in meetings. Going to cost me my job at this rate. Ongoing issues for months. Ridiculous
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Valerie Hepburn
(@ValerieHepburn4) reported
from
Hamilton, Scotland
@suzy1963 @virginmedia I cancelled my services in July last year and still awaiting refund disgusting service from Virgin and certainly wouldn’t recommend
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oor Jim
(@jimnimmo60) reported
from
Airdrie, Scotland
@virginmedia trying to get one of my boxes switched on and your abysmal customer service has no clue to what I’m asking for. Prepare for cancellation. Disgraceful service. Over an hour on the phone.
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kenny blythe
(@kennyjblythe) reported
from
Hamilton, Scotland
@virginmedia is your website down again?
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Ryan Kirk
(@ryanjkirk92) reported
from
Overtown, Scotland
@virginmedia Is there any issues in ML2 as my broadband has dropped off a few times in the last hour. Light on the hub is still solid white though.
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Kirsty
(@Kirstym82kirsty) reported
from
Motherwell, Scotland
@virginmedia unfortunately I don't have 2 days to spend waiting on getting through Watts app is taking upto 5 days for a reply the issue is an overheating router so why can't you just send one
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ianjac
(@ianjac2) reported
from
Harthill, Scotland
@virginmedia No there isn't I was meant to get an engineer out last Saturday according to your live help chat line and that never happened
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Spike
(@Spike61987764) reported
from
Harthill, Scotland
@virginmedia Not hard enough. 20 hours and 20 minutes without television and broadband which I pay dearly for and that's the best you can say. Time for compensation for no service and move away from @virginmedia to someone more reliable and actually cares a little about customer service
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Valerie Hepburn
(@ValerieHepburn4) reported
from
Hamilton, Scotland
Once again unbroken promise from Virgin Media. Still awaiting refund. Disgusting customer service from this company.
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Garry Stevenson
(@gazstevo) reported
from
Birkenshaw, Scotland
Seriously @virginmedia , after your phones not working for two days, you put me on hold for 45 minutes then hang up. Anyone would think you are purposely making it hard for customers who want to leave.
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paul
(@pw7875) reported
from
Motherwell, Scotland
@virginmedia hurry up fitbaw gonny start an no service no wonder customers leave your fly by night company and join sky
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Algerish Lass 🏴💚
(@NasceraMahria) reported
from
Airdrie, Scotland
@virginmedia honestly your service is shite
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Alan Lappin
(@GiggsyBlantyre) reported
from
Hamilton, Scotland
Here @virginmedia - any idea of some suggestions please, on how to contact your complaints/Customer Relations Team about a complaint I’ve submitted? Tried phoning, passed from pillar to post in the sub-continent, and getting nowhere. Two words: NOT GOOD ENOUGH.
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Judith Boyle
(@JudithBoyle3) reported
from
Livingston, Scotland
@virginmedia A better service from virgin media
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Phil Anslow
(@PhilAnslow12) reported
from
Motherwell, Scotland
@virginmedia I did call but the customer service put the phone down on me
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Gary Francolini
(@GaryFrancolini) reported
from
Glenmavis, Scotland
@Ofcom this is not the first time we’ve had issues with @virginmedia and they never seem to investigate complaints properly. Any advice on what we can do about this?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Simon Hancock
(@simonhancock_uk) reported
@Ponty100mph @virginmedia If they had originally installed when they were supposed to, would you have met the minimum period obligation? If it was entirely VM's fault that the start of your contract was delayed, it looks pretty poor for them to impose minimum term penalties.
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Kate Hall
(@kategiffard) reported
Hi @virginmedia I’m new to your broadband and having issues speaking to a human being to sort a customer service issue. This is poor. I can’t connect to lots of things online and need to speak to a person to resolve.
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Avid Spectator
(@topsportfan) reported
@virginmedia why are videos on twitter not working when connected to Virginmedia WiFi, but work fine when not connected? And it's every video. And no I do not have parental controls on my connection.
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lesley watt
(@lcwatt07) reported
@virginmedia yet again, TV froze and turned off. Restarted tivo box but still not restarting. Nearly a daily occurance now and your staff weren't much help on the phone
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j
(@Kirk_Jonathon) reported
@virginmedia terrible service from your delivery partners @yodel. After waiting all day my router has now been marked as delivered despite no one ever arriving. Now I have no router, no internet and no way of rectifying this situation.Please advise how this is going to be fixed?
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Mrs T, aka KT #ATYCLB
(@U2justmeKT) reported
@ColinJMorgan I'm with @virginmedia and I'm not having any problems. Will let you know if that changes. Xktx
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Kathryn
(@kath_u22) reported
@virginmedia We now have an engineer booked in after having to call you back again however we still have not received a call back from the manager as promised as there is a large list of complaints ongoing. This has now been promised twice to us and just adds to the ongoing issues
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RibWakeman
(@RibWakeman) reported
@virginmedia It was obviously fixed overnight. The point it it happens far too frequently for a service I pay over £50pm for!
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Never Heard of Customer service
(@HeardCustomer) reported
@virginmedia I made a complaint, twice, was told several time I would get a call back but has yet to happe. This was around 3 weeks ago.
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karina 🏴🇦🇷
(@leosdaya) reported
@virginmedia hey, why doesn’t videos and other media load on Twitter using your broadband? I’ve been having this problem for 2 days now...