Virgin Media Outage Report in Carluke, South Lanarkshire, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Carluke, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Carluke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 03: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Carluke, South Lanarkshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Airdrie, Motherwell, Coatbridge, Hamilton, Larkhall, Livingston, Uddingston, Bellshill, Bathgate and Wishaw.
| City | Problem Type | Report Time |
|---|---|---|
 Airdrie |
Internet | |
| Motherwell |
Internet | |
| Coatbridge |
Internet | |
| Hamilton |
TV | |
| Motherwell |
Wi-fi | |
| Motherwell |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Carluke, Scotland
Latest outage, problems and issue reports in Carluke and nearby locations:
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ianjac
(@ianjac2) reported
from
Harthill, Scotland
@virginmedia I would just like an engineer to come to my house next Saturday as early as possible and fix my hub3 thanks as I know it is not working properly as when I try to connect my phone on wifi the is no network name like wm8763213 for example
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kenny blythe
(@kennyjblythe) reported
from
Hamilton, Scotland
@virginmedia is your website down again?
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Valerie Hepburn
(@ValerieHepburn4) reported
from
Hamilton, Scotland
Once again unbroken promise from Virgin Media. Still awaiting refund. Disgusting customer service from this company.
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Kirsty
(@Kirstym82kirsty) reported
from
Motherwell, Scotland
@virginmedia unfortunately I don't have 2 days to spend waiting on getting through Watts app is taking upto 5 days for a reply the issue is an overheating router so why can't you just send one
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Alan Martin Lappin
(@GiggsyBlantyre) reported
from
Hamilton, Scotland
Is anyones @virginmedia telly not working? In G72 specifically. Can’t contact them via phone, and when I try to use the service status tool, it’s unavailable.
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ianjac
(@ianjac2) reported
from
Harthill, Scotland
@virginmedia Hi Can you please tell me what to do to get an engineer to my house to fix my broadband issue as your helpline is no use thanks for all your help in advance
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steve berridge
(@Scotwolf2Steve) reported
from
Livingston, Scotland
@virginmedia hi TV box & Router switched off and rebooted minutes later, No broadband since. Got live TV but catch up etc not working. EH54 5HR. Used online help wasn't working, but is now saying network error. Can you confirm problem I've rebooted router etc. Thanks
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oor Jim
(@jimnimmo60) reported
from
Airdrie, Scotland
@virginmedia trying to get one of my boxes switched on and your abysmal customer service has no clue to what I’m asking for. Prepare for cancellation. Disgraceful service. Over an hour on the phone.
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Bee 🍀💚 !!
(@celticghirl_bee) reported
from
Motherwell, Scotland
@virginmedia Your WiFi is absolutely horrendous. Sick of phoning about it. Got a booster and honestly it's made no difference whatsoever. Working from home and constantly being cut off when in meetings. Going to cost me my job at this rate. Ongoing issues for months. Ridiculous
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steve berridge
(@Scotwolf2Steve) reported
from
Livingston, Scotland
@virginmedia no TV service in Livingston Nothing on service status page. Did all the tests. Nothing, no TV. Checking online seems I'm not alone. Any update or acknowledgement Virgin Media? #virginmediadown #VirginMediaTVdown #virginmedia
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Craigie
(@craigie69) reported
from
Motherwell, Scotland
@virginmedia are you having problems with your spam filters. Suddenly in last week getting inundated with spam to my inbox. My dad the same. And nothing automatically going into spam folders like before.
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Judith Boyle
(@JudithBoyle3) reported
from
Livingston, Scotland
@virginmedia A better service from virgin media
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ianjac
(@ianjac2) reported
from
Harthill, Scotland
@virginmedia No there isn't I was meant to get an engineer out last Saturday according to your live help chat line and that never happened
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Papa Raymondo
(@raymi37) reported
from
Chapelhall, Scotland
@quigley_mick @virginmedia @virginmedia service is getting worse mick I’m thinking of a change far too dear as well
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paul
(@pw7875) reported
from
Motherwell, Scotland
@virginmedia hurry up fitbaw gonny start an no service no wonder customers leave your fly by night company and join sky
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Garry Stevenson
(@gazstevo) reported
from
Birkenshaw, Scotland
Seriously @virginmedia , after your phones not working for two days, you put me on hold for 45 minutes then hang up. Anyone would think you are purposely making it hard for customers who want to leave.
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oor Jim
(@jimnimmo60) reported
from
Airdrie, Scotland
@virginmedia disgraceful customer customer service from you. Trying to sort your mistake and being hung out out to dry. Prepare for cancellation. Almost 90 minutes on the phone and still being told to wait. Total disrespect for a long time customer. No more.
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Gary McKelvie
(@garymckelvie) reported
from
Hamilton, Scotland
@virginmedia been without email since Wednesday & phoned only to be advised it could be down for a further 7 days…absolute shambles. No detail on why or what is being done to resolve. Any answers?
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Valerie Hepburn
(@ValerieHepburn4) reported
from
Hamilton, Scotland
@suzy1963 @virginmedia I cancelled my services in July last year and still awaiting refund disgusting service from Virgin and certainly wouldn’t recommend
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John Simpson
(@JohnSimpsonBIM) reported
from
Gartcosh, Scotland
@virginmedia Broadband down in G69. Is this being looked at?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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crispian webb
(@CrispianW) reported
@virginmedia any issues? wifi/ net down in cheltenham??
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Lee
(@Lee23881325) reported
@virginmedia Contacted them they are as useful as an ashtray on a motor bike, did not want to listen, did not sort out the problem just kept apologising. Got told the complaint would be esculent, then I get email not 5 minutes later, complaint closed as complete, absolutely rubbish. Appalling
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Matt Incrocci
(@MattInc1990) reported
@SimonMiller316 @virginmedia Brown down
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Goat Boy
(@ScottMcGoat) reported
@virginmedia TBH, that was an unfair rant. Google home now sorted, Alexa still a paperweight but I guess that's just Amazon being clever. These can't be attributed to you. The continuing atrocious Wi-Fi coverage however. That's all yours. A pin hole reset is simply a short term fix.
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Kerry Henderson
(@KerryHe32870081) reported
@virginmedia In other words you’ll do nothing….I’ll do all the running about to get a service that works!…how’s about you phone us? And see what your company can do to fix the issues…not just fob off saying ring us back in 2 days, when I owe you I’m bombarded with calls n emails n texts
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Nigel Clark
(@NigelClark78) reported
@virginmedia had no broadband now for a few hours. Done all the resets etc still nothing. All lights on and flashing. WiFi showing on my devices but cannot connect ? Service status in my area is showing as no issues. Can you advise please ?
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Sathish kumar
(@sathish_yoyo) reported
@virginmedia. Anyone experiencing slow internet this morning. #virginmedia
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Cathy Quinn
(@CathyMQuinn) reported
@Gareth_Mc @virginmedia You are so right. I've been using the WhatsApp service lately because i need a written record as ive been misled a number of times, and even when it's in a message, they still don't do what they say they'll do. Dealing with that would really affect your MH. It wears you down.
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Dan Oldfield 🦉
(@dano1311) reported
@AzumiLP @SimonMiller316 @virginmedia Do they use the open reach network? I had to have a new link to the virgin network when I switched from EE.
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Steve Williams
(@AcrossDaKeeper) reported
@ItsLuweeze @virginmedia You can get anywhere on Earth in under 48 hours, so I'm assuming the technician is an extraterrestrial, either that or their techs are just really slow at their jobs. Just so happens that it's right at the end of our contract too. Bad luck, @virginmedia.