Virgin Media Outage Report in Harthill, North Lanarkshire, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Harthill, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Harthill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Harthill, North Lanarkshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Falkirk, Hamilton, Motherwell, Airdrie, Cumbernauld, Bathgate, Bellshill, Livingston, Viewpark, Linlithgow, Bonnybridge, Larbert, Bo’ness, Grangemouth and Coatbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Falkirk |
Total Blackout | |
| Hamilton |
Total Blackout | |
| Motherwell |
Wi-fi | |
| Motherwell |
Wi-fi | |
| Falkirk |
TV | |
| Falkirk |
Phone |
Community Discussion
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Virgin Media Issues Reports Near Harthill, Scotland
Latest outage, problems and issue reports in Harthill and nearby locations:
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Kevin Keenan
(@Kev_Keenan) reported
from
Hamilton, Scotland
@virginmedia I am paying for 600mb broadband but for over a month I have never seen speeds above 75mb. Tried the online advice, no change. Can’t get through to customer service as waiting times are over an hour. Any hints? It’s been a year of lockdown so not buying that excuse.
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Angela Kyle
(@Lomondsmum) reported
from
Wishaw, Scotland
@virginmedia Thank you again for your reply and your help. I would actually like to speak to someone in a UK office tomorrow please. How do I go about this?
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Gerardo Chierchia
(@geochierchia) reported
from
Wishaw, Scotland
@virginmedia It’s been awful, passed onto three different people and now being told that you’re running low on stock so I can’t have one? This doesn’t sound right, can someone else please arrange to have these sent out?
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Larry Cuffe
(@LarryCuffe) reported
from
Hamilton, Scotland
HELP! I am trying to contact Virgin Media to drop TV from my package. When I phone a robot, with a warm and friendly voice redirects to the website. I then have a typed conversation with a warm and friendly robot who sends me to the phone. How do I get to speak to a real person?
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Angela Kyle
(@Lomondsmum) reported
from
Wishaw, Scotland
@virginmedia The ability of your agents has never been questioned and is not my reason for asking. I will let you know how I get on with my new router, my second new router in 6 months.
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Cathy Quinn
(@CathyQuinn13) reported
from
Cumbernauld, Scotland
@virginmedia My husband has been on phone for 90 minutes trying to close an account following a bereavement. He could not get anyone who could actually help him. Absolutely shocking service Virgin Media !!!
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Justene Ewing
(@JusteneEwing) reported
from
Mid Calder, Scotland
@brendanf_nss @virginmedia All we need at our house is working Wi-Fi - not looking for VIP service just a working one! 😡 really has made my working day so much harder than it needed to be
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Angela Kyle
(@Lomondsmum) reported
from
Wishaw, Scotland
Really getting fed up with the dropping of my home wifi signal @virginmedia I have used all my mobile data due to thisand my husbands conference calls are terminating. Have tried calling but getting no where fast. 😡
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Justene Ewing
(@JusteneEwing) reported
from
Mid Calder, Scotland
@virginmedia Thank you for the response. I did as you asked at 7:04pm this evening engaged with Terri the Triage Bot who has kept me on hold waiting to speak to someone for 3 hours 20 minutes. Just when I thought @virginmedia might try to repair this customer onboarding failure #poorservice
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Gayle Campbell
(@PrincessGinTech) reported
from
Coatbridge, Scotland
@virginmedia The speed issues are ongoing everyday! No know issues in the area :(
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NovaTrance - Trapped in Space and Chronic Pain
(@Nova_Trance) reported
from
Cumbernauld, Scotland
Still not had a reply from @virginmedia and I'm still having connection drops. This is still affecting my work. Its been a week now. Can you confirm if there's an area outage or something.
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Angela Kyle
(@Lomondsmum) reported
from
Wishaw, Scotland
@virginmedia @virginmedia done all the usual troubleshooting. Finally got through to customer service and a new hub is being sent out. Initially in 5 days but I escalated it and it’s coming in two. I still find this unsatisfactory though because we need to work from home.
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Haggisking💙
(@Haggiskings) reported
from
Brightons, Scotland
@virginmedia Hi, is it normal for an agent to call to fix internet problems?I pressurised him on his lack of security, he said do you want good service or to cancel?Then hung up?It’s impossible to communicate with you as a corporate organisation so I’m hoping you tweet?
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gary nelson*
(@nellygaz) reported
from
Hamilton, Scotland
@virginmedia buzzing coming from the box at the wall thought it was coming from TV but was getting louder and was at the wall were cables come in. Anyone else had this problem? Buzzing stopped when turned off at the mains.
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✨
(@lisaJwatson_3) reported
from
Bo’ness, Scotland
@virginmedia No, only on certain channels (5 HD being the worst) there seems be a static interference. The box is very old so not sure if it is compatible anymore
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Linda Hamilton
(@Lindsham1) reported
from
Whitecross, Scotland
Got Premier Sports for todays game through Virgin Media at £9.99 with the option to cancel after 30 days. 🇳🇬🇳🇬🇳🇬🇳🇬
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Laura Delaney
(@LauraW279) reported
from
Coatbridge, Scotland
@virginmedia I want to cancel but can't get through via phone call. It says online to cancel i need to call yous ????
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Gary Robinson 🇧🇬🏴🇪🇺
(@ragazzoscot) reported
from
Coatbridge, Scotland
Help @virginmedia! Trying to reset my account password and stuck in a password reset loop - keep getting taken back to first page of reset process.
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Gerardo Chierchia
(@geochierchia) reported
from
Wishaw, Scotland
@virginmedia I need to order a Booster, your VM Connect app doesn’t support Hub 4 and I can’t get through to anyone on the phone, how can I go about having one sent out?
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Gary Ivady
(@Haggischaser) reported
from
Falkirk, Scotland
@virginmedia I’ve just had a phone all from a call centre stating it was from virgin media. They were saying that I’m having issues with my internet speed and needed to turn on a computer or device to check my speeds. Is this something that your tech division door is it spam?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mr H
(@ThatBloke0101) reported
@virginmedia 2. Check my bill. It is there as part of package. But on main account page it isn't. Virgin agent said she'd raise " a ticket". 5 mins later comes back with "having technical problems" This happened before It's now approx 2 months of back and forth.
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Daniel upson
(@dan_upson) reported
@virginmedia haven't got any service for 2 days
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Blue Eyed Genie
(@Blue_Eyed_Genie) reported
@virginmedia I've already got the app. But it's doesn't give you any information about the intelligent WiFi pods not working.
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Maria Sharapova UK Fan
(@Countdown_Filth) reported
@virginmedia Yes every time it's VERY warm. Had several engineers out in recent years, last year he replaced all my connections. They just refuse to believe it could be the heat in the street box. Can I have my port in the box swapped? Can we find out if others on that box are having issues?
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Paul Fyfe
(@PaulFyfe18) reported
@virginmedia see broadband is down again Ts183lr
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Blue Eyed Genie
(@Blue_Eyed_Genie) reported
@virginmedia Just to add I've scanned around my home and the app can not even connect to the hub so I'm unable to do a scan. Because the pods are not working. Only room I can scan is the living room where the router is.
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Carl Stone
(@carljohnstone88) reported
@virginmedia VM engineer visited myself and the neighbour explaining cabling has to be run under neighbours property. 5 times VM said they request written consent from the neighbour. This never happened. Just spoke to an operator who said I need to request the consent. No confidence in this
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rachel elizabeth
(@rchlrchl) reported
@virginmedia I did look at that but apparently it’s not compatible with hub 4 . Following those steps on the service checker put me to someone who is sending a new hub out to see if that sorts it out . So will see what happens when that turns up .
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udrivebarnsley
(@udrivebarnsley) reported
@virginmedia @Torrseph I gave the helpline a ring this morning, I still have the same issues. They told me it should be sorted in 24 hrs, if not I've got to ring them back.
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it's Just Bobby
(@mr_xzibit_) reported
@virginmedia It’s just filling up with people in the same area having the same issue. You guys ain’t interested because it’s not showing any faults your end. Whatever they did on Friday they need to undo. My confidence that this issue will be fixed is disturbingly low.