Virgin Media Outage Report in Harthill, North Lanarkshire, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Harthill, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Harthill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Harthill, North Lanarkshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Falkirk, Livingston, Coatbridge, Grangemouth, Cumbernauld, Hamilton, Motherwell, Bonnybridge, Bellshill, Larbert, Airdrie and Larkhall.
| City | Problem Type | Report Time |
|---|---|---|
 Falkirk |
TV | |
| Livingston |
Internet | |
| Falkirk |
Internet | |
| Coatbridge |
Internet | |
| Grangemouth |
Internet | |
| Cumbernauld |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Harthill, Scotland
Latest outage, problems and issue reports in Harthill and nearby locations:
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Anne Marie McPhee
(@nuttynanaannie) reported
from
Motherwell, Scotland
@virginmedia Hi, thank you for replying. I can't see where to register. I did another service check and it says an intermittent service fault is affecting my area. But gives no guidance/option to register for loss of service. Guidance please.
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Anne Marie McPhee
(@nuttynanaannie) reported
from
Motherwell, Scotland
@virginmedia OK. That's fine . Every time I service check my broadband it tells me there's a fault in my area and its being investigated and to come back in 24 hours and it will be looked into but when I do this it just gives the same response . Its very confusing. And not very helpful at.
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Laura Barbour
(@dreamingisfree) reported
from
Bo’ness, Scotland
service agent who tells me an appointment is scheduled for the 15th November. Shall I laugh or scream? 7 weeks with no WiFi? @virginmedia (2)
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Derek Scott
(@DegsyScott) reported
from
Grangemouth, Scotland
@benjitindz @virginmedia To be fair, the speed is the best option and I’m on 250mbps whereas the best I’d get on ADSL is 10-34mbps. Agreed, customer service is worse than a RyanAir equivalent
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Gallagher D
(@Jockthrax) reported
from
Airdrie, Scotland
@virginmedia Possibly the worst company I have ever dealt with. Cut off twice. I only wanted to buy a new remote. Absolute shambles of a company. Disgraceful customer service.
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Mark Taylor
(@marktaylor73) reported
from
Bathgate, Scotland
@virginmedia twice now appointment for line pull has been scheduled and twice now there’s been no engineer. Move of service to new house required , now being told 10th November, not acceptable.
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Arek Kwapis
(@AG_Developer) reported
from
Falkirk, Scotland
@virginmedia Unfortunately no. I've spoken to multiple agents all day and an engineer is scheduled for tomorrow. If it isn't intermittent outage, it's a massive speed decrease (currently getting 50Mbps down/3Mbps up on a Gig1 line, usually 800Mbps down/55Mbps up)
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Arek Kwapis
(@AG_Developer) reported
from
Falkirk, Scotland
God damn it @virginmedia, another day another outage. This is becoming a really really sick joke. Just because most people sleep at night doesn't mean others like me don't have work to do
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David Sandilands
(@DNSandilands) reported
from
Falkirk, Scotland
@virginmedia Yeah but then I realised you can't use a 192.168.1.x network with the hub either 🙃 so sadly into modem mode it goes.
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Anne Marie McPhee
(@nuttynanaannie) reported
from
Motherwell, Scotland
@virginmedia Thanks. I'll try that. When I do a status check it flags Tivo right away but shows no issues with broadband or phone when I then run a broadband check it says there's an intermittent fault in my area. !
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Lady Ra_Bleather🏴🇺🇦
(@ra_bleather) reported
from
Motherwell, Scotland
@virginmedia After spending hours trying to get through to you yesterday on the phone I raised a complaint about that. Solution this morning? ‘Call us’ is this a joke? Are u so think? #dreadfulservice
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Alan Lappin
(@GiggsyBlantyre) reported
from
Hamilton, Scotland
@mcneill1967 @virginmedia Not filling me with confidence! Phoned for update, boy said he could help, which he couldn’t. Asked to be put through to CRT, “I’ll do that”. “Hello, Retention Team”. Nope.
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rach ✨
(@seawxy) reported
from
Motherwell, Scotland
@virginmedia no, i’ve not received a resolution. someone contacted me regarding the complaint, then when i responded, they have just ignored it. the complaint is regarding incorrect billing and poor customer service.
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Anne Marie McPhee
(@nuttynanaannie) reported
from
Motherwell, Scotland
@virginmedia For the past 5 days I've had limited Tivo use and no access to apos at all in Ml15hd also no Internet 90%of the time. Virgins site says they're working in my area to fix this by 20th October. So will I get a reduction on bill for a week of no service.
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Francesca Docherty
(@FrancescaDocher) reported
from
Overtown, Scotland
@virginmedia you are not very good at keeping your side of the contract but you expect regular FULL payment for INCOMPLETE SERVICE AND EQUIPMENT. Your customer service need more training on how to complete work orders and deliver the proper equipment.
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Bev, just Bev…..
(@Beverley1886) reported
from
Wishaw, Scotland
what on earth is going on with your service of both mobile and broadband! Substandard, constantly having connection issues with both!! Not only our household either, common issue with @virginmedia
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Anne Marie McPhee
(@nuttynanaannie) reported
from
Motherwell, Scotland
@virginmedia Hi, it's been like this since last Thursday. Our Tivo box is constantly flashing and apps don't work as we have no Internet probably. Internet not worked since then. Its a real issue as we need Internet to work.
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Laura Barbour
(@dreamingisfree) reported
from
Bo’ness, Scotland
@virginmedia It is now almost four weeks since I have had broadband. The technician who came out 11 days ago assured me the “dig team” would be out in the next day or two. Having now spent approximately 738 hours trying to contact you, I have finally spoken to a customer (1)
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Alan Lappin
(@GiggsyBlantyre) reported
from
Hamilton, Scotland
Here @virginmedia - any idea of some suggestions please, on how to contact your complaints/Customer Relations Team about a complaint I’ve submitted? Tried phoning, passed from pillar to post in the sub-continent, and getting nowhere. Two words: NOT GOOD ENOUGH.
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Lord Galoot
(@pumphysaysNO) reported
from
Broxburn, Scotland
@virginmedia i havent had tv for 5 days now, technician was meant to call yesterday or 8am this morning, no call, any chance of getting a service i pay for
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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PLSE HELP/NOTE THX
(@GoodServicePlse) reported
Investing in your network, really? Just because you know people don't want engineers in their homes to change providers you are doing your annual p!ss take #avoidvirginmedia #virginmedia Are we also paying for your staff on furlough? While they "invest in the network"?
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Flaw
(@Flaw1x) reported
Haven’t said this for awhile now. @virginmedia is still ****
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Paul
(@pdonachie88) reported
@virginmedia Was on hold for over an hour and then you cut me off? Shocking way to treat customers
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LiverpoolBeatlesTour
(@BeatlesTour) reported
@virginmedia Nah most the house is a blackspot. Dont get me wrong the connection is good. But expensive, so I expect decent hardware. Maybe have a little * and small text saying the speed is good but the router is ****. well known fact by @virginmedia. Too much cost to change eh Branson lad.
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Brown
(@DickBrown71) reported
@virginmedia new hub 3 sent out today, its even worse than the 1st one. Your telephone support has told me that there is nothing wrong with my broadband so they can't help me. You really are ****. Luckily BT will buy out my contract so I can **** you off. Thanks for your help 💩
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montymontymonty.
(@montymontymonty) reported
@virginmedia hi i've tried ordering a new hub 3 to no avail. can you help. #pagekeepscrashing
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David Cole
(@the_cole86) reported
@1934Posh @virginmedia @Ofcom Ha I had the same thing , three days after I cancelled lol It was a funny call poor girl regretted the call haha
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DreamDecathlon Arj
(@RacingtoRaise) reported
Is the report correct @virginmedia down until 2:45am? I am meant to be coaching online right now?
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Melchi Anyinsah
(@MelchiLDN) reported
@alessiamanzoni_ @virginmedia The 11th!!!!!!! That's very mad. I don't know how they still run tbvh. I'm so sorry, I hope they get that fixed way before then. The amount of issues we've had here too!
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STANNO
(@SStaniford) reported
Hi @skytv is there an issue with your current hiring process? It seems not one of your staff members has the ability to hold down a conversation on upselling me better package , its time for a change me thinks @virginmedia