Virgin Media Outage Report in North Lanarkshire, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in North Lanarkshire, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in North Lanarkshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near North Lanarkshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Glasgow, Coatbridge, Falkirk, Bellshill, Larbert, Bonnybridge, Uddingston, Cumbernauld, Airdrie and Motherwell.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Internet | |
| Coatbridge |
Internet | |
| Glasgow |
Total Blackout | |
| Glasgow |
Internet | |
| Falkirk |
TV | |
| Glasgow |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near North Lanarkshire, Scotland
Latest outage, problems and issue reports in North Lanarkshire and nearby locations:
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Billy McDiarmid 🏴 🇪🇺
(@BillyMcDiarmid) reported
from
Glasgow, Scotland
So @virginmedia still issue cheers for refunds. You ain’t NTL any more guys, so your banking processes should be from when they existed. @Sarah_Mone
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Andrew John Rainnie
(@AndrewRainnie) reported
from
Glasgow, Scotland
@virginmedia No thanks. I don't want to spend more money on texts just to explain how bad virgin media's customer service truly is. I'll contact CISAS.
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Malcolm white
(@Malkywhite1975) reported
from
Glasgow, Scotland
@richardbranson hello Mr Branson just wanted to let you know one of your company's customer service is absolutely terrible in Glasgow i love virgin media but seriously think of switching to sky. I hope you read your loyal customer for over 15 year and fix the problem
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Gillian
(@GillianLW6) reported
from
Cumbernauld, Scotland
Ordered 2 new phones from @virginmedia on Thursday. @YodelOnline were due to deliver on Friday. No attempt made Fri or Sat after waiting in all day. About 8 conversations with yodel and virgin later and I’m now told it will be tomorrow. Yodel are the worst company to deal with 😡
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Hank Schrader
(@markmcc4) reported
from
Glasgow, Scotland
@virginmedia Definitely give the text message a go as phoning that number you provided is a terrible service.
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CK
(@CKTheFlyingScot) reported
from
Falkirk, Scotland
So my tivo is being mega slow, ****** up recordings and crashes just from changing the channel...@virginmedia
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Ang
(@AngSimLJS68) reported
from
Glasgow, Scotland
@Hughesy48 @virginmedia You’d think they would be embarrassed and respond ASAP. FB it too...see if their customer service kicks in at that. Go get a deal with Sky 😉
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JOHN C
(@decostop) reported
from
Glasgow, Scotland
@virginmedia @MoneySavingExp @TomMockridgeVM well there you go. A customer service enquiry concluded with a passive aggressive flourish. That's incredibly poor behaviour.
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big sam
(@samboardman99) reported
from
Glasgow, Scotland
@virginmedia you have the worse customer service in the world. Put on hold for 9 mins then nothing. Disgusting way to treat customers.
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Andrew John Rainnie
(@AndrewRainnie) reported
from
Glasgow, Scotland
@virginmedia I HAVE SPOKE TO THEM! THEY SAID IT WOULD TAKE THREE ******* DAYS TO FIX THEIR MISTAKE. IT'S NOW FIVE!!!!! WORST. COMPANY. EVER.
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Pat Cavanagh
(@MrHoopy7) reported
from
Glasgow, Scotland
@virginmedia I've been trying to Contact Some One about joing as a new customer an most of the agents are rude. As they kept Speaking in India an ridley cut me off.. How are we sippoi to join of we don't get any help
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Jazza
(@jmilprint) reported
from
Glasgow, Scotland
@virginmedia No 4HD as stated, never mentioned BBC, Started asking for a pin number half way through a show. Then stated FourHD not available on Virgin. Working now however.
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Gillian
(@GillianLW6) reported
from
Cumbernauld, Scotland
@virginmedia Thank you for your response. I will look into this. I appreciate this is not Virgin Mobiles fault and the bad experience is because of Yodel but, I am a VM customer not a Yodel customer. I am hoping to receive the phones today but not too confident. Thanks.
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John Hughes
(@Hughesy48) reported
from
Glasgow, Scotland
@virginmedia This is totally unacceptable&is shocking customer service from you,I have wasted literally hours on webchat &still not resolved.Ticket No: P009177306 raised for this.Can u resolve this&ensure my billing is correct on system&I don't get £7.50 monthly charge texts/emails re this.😡
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David McGuire
(@davidmcguire84) reported
from
Kirkintilloch, Scotland
@virginmedia why do your staff continually tell me that problems with the virgin go app will be fixed tomorrow and it never is ! It’s pointless calling your centres !!!!!
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JOHN C
(@decostop) reported
from
Glasgow, Scotland
@virginmedia @MoneySavingExp @TomMockridgeVM As I explained before, there is no complaint therefore the COP is not relevant.
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Andrew John Rainnie
(@AndrewRainnie) reported
from
Glasgow, Scotland
@virginmedia It's not a servicing issue. If you look at my twitter feed or my account, you will see that some numpty in your company turned our Internet off three weeks before it was scheduled. We have been without Internet for 5 ******* DAYS! Sort it out.
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Nicola McCutcheon🏴🦄🍀
(@NicolaMcC_04) reported
from
North Lanarkshire, Scotland
@virginmedia home wifi is down, call the help line for them to run a test through automated system only to be cut off so I call back to be told it’s a 30 minute wait to speak to someone because I’m ‘still’ experiencing the same issue! Help!
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Heidiloo Edwards
(@HeidilooE) reported
from
Glasgow, Scotland
@virginmedia Aaaarghh 😤🤬 Just waited 15 minutes to get through, then you cut me off and then when I call back, you're closed.. Is it any wonder I want to leave.... shockingly low service levels for over 2yrs now..
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ℂ𝕙𝕣𝕚𝕤𝕥𝕠𝕡𝕙𝕖𝕣 𝕋𝕠𝕝𝕝𝕒𝕟
(@ctollan) reported
from
Motherwell, Scotland
Out @virginmedia contract ends on 1st March. Virgin are saying we need to give them 30 days and can’t cancel until 21st March. Can they hold make us stay the extra time even though our contract ends on 1st @MartinSLewis #MartinLewisMoneyShow
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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RV
(@rrsvuk) reported
@virginmedia Yes but too much headache why can’t you just carry on same package till the customer want instead of renewing every 18 months now I had package Broadband,Phone,Sim. With new package I have lost Sim because being a loyal customer you charging more. Not happy with customer service.
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carla lariot
(@CarlaLariot) reported
@virginmedia @virginmedia is the 3rd week without broadband. Your company is still unable to fix the outage in W14 after many complaints and phone calls. Yet you made me pay your monthly bill. Your company is embarrassing is not the right treatment for costumers @Ofcom help please.
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Michelle Tierney
(@Michney) reported
@virginmedia They have 45 minutes to make their time slot to fix my broadband. I'm actually not confident.... Jesus.
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Roibeard
(@roibeard67) reported
@virginmedia My problem still not fixed, can’t send or get emails, spoke to a UK person yesterday they tried to fix it, they told me it could take up to 24 hrs to mend, they also told me they’d call me back about 3pm today, still waiting 😡😡😡
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Ben Rushworth
(@benrushworth) reported
@virginmedia Yes believe so that’s what I was told in September! i was recently lied to by an advisor who told me the permit had been granted when there is no proof on my file and no one can give me an update on it. All I know is, we are nearly 3 months down the line and still nothing.
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MrsMankySack
(@MrsMankySack) reported
@virginmedia It would be great if @virginmedia Broadband customers could get access to someone to speak to regarding an unresolved complaint.
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DÏE BLUE BARON
(@duke_olaf) reported
@virginmedia @O2 @peterkay_co_uk App doesn’t work at all can’t login and then login and and rinse and repeat what’s going on
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Christian
(@Christi03315357) reported
@virginmedia It didn’t as it said there was a problem as opposed to planned work but having checked again now, if says everything is fine. It’s working now so thanks anyway.
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James Burchett
(@burchett84) reported
@virginmedia A few days back I received an email to say you are increasing it and I have to re boot my router, which I obviously did. Been awful all around the house even before the ‘upgrade’
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Mark Pinkerton 💙🚴♂️ 🇺🇦
(@markpink) reported
@virginmedia Still down. No internet for 36 hours and no updates from @virginmedia despite signing up for them. Major network issue. But where? King’s Cross or wider London???