Virgin Media Outage Report in Birkenshaw, North Lanarkshire, Scotland
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Birkenshaw, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Birkenshaw and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 15: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Birkenshaw, North Lanarkshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Glasgow, Falkirk, East Kilbride, Coatbridge, Motherwell, Bonnybridge, Airdrie, Hamilton, Cumbernauld, Bellshill, Holytown and Uddingston.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Total Blackout | |
| Glasgow |
Total Blackout | |
| Falkirk |
Internet | |
| Glasgow |
TV | |
| Glasgow |
Internet | |
| East Kilbride |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Birkenshaw, Scotland
Latest outage, problems and issue reports in Birkenshaw and nearby locations:
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ᴅᴀɴɪᴇʟ ʀᴀᴇ
(@iamdanielrae) reported
from
Hamilton, Scotland
Nope. No show. Awful service @virginmedia
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ᴅᴀɴɪᴇʟ ʀᴀᴇ
(@iamdanielrae) reported
from
Hamilton, Scotland
Arranged a @virginmedia engineer visit this morning via text chat, but had no confirmation of time. Phoned up and told they can see note but visit isn’t on system... so the solution is to wait and see if they turn up...
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Andrew John Rainnie
(@AndrewRainnie) reported
from
Glasgow, Scotland
@virginmedia No thanks. I don't want to spend more money on texts just to explain how bad virgin media's customer service truly is. I'll contact CISAS.
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Gillian
(@GillianLW6) reported
from
Cumbernauld, Scotland
Ordered 2 new phones from @virginmedia on Thursday. @YodelOnline were due to deliver on Friday. No attempt made Fri or Sat after waiting in all day. About 8 conversations with yodel and virgin later and I’m now told it will be tomorrow. Yodel are the worst company to deal with 😡
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JOHN C
(@decostop) reported
from
Glasgow, Scotland
@virginmedia Web Safe has been on for over a year, this problem has just arisen recently.
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Jazza
(@jmilprint) reported
from
Glasgow, Scotland
@virginmedia No 4HD as stated, never mentioned BBC, Started asking for a pin number half way through a show. Then stated FourHD not available on Virgin. Working now however.
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John gales
(@Galesy1) reported
from
East Kilbride, Scotland
Looking for new customer deals, any great offers out ther #sky #virginmedia
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Dunc Pine
(@DuncP) reported
from
Coatbridge, Scotland
What is going on with @virginmedia service tonight - channels keep disappearing and getting “Channel not available contact @virginmedia - this is on BBC, ITV and normal channels
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CK
(@CKTheFlyingScot) reported
from
Falkirk, Scotland
So my tivo is being mega slow, ****** up recordings and crashes just from changing the channel...@virginmedia
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Malcolm white
(@Malkywhite1975) reported
from
Glasgow, Scotland
@richardbranson hello Mr Branson just wanted to let you know one of your company's customer service is absolutely terrible in Glasgow i love virgin media but seriously think of switching to sky. I hope you read your loyal customer for over 15 year and fix the problem
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Billy McDiarmid 🏴 🇪🇺
(@BillyMcDiarmid) reported
from
Glasgow, Scotland
So @virginmedia still issue cheers for refunds. You ain’t NTL any more guys, so your banking processes should be from when they existed. @Sarah_Mone
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big sam
(@samboardman99) reported
from
Glasgow, Scotland
@virginmedia you have the worse customer service in the world. Put on hold for 9 mins then nothing. Disgusting way to treat customers.
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Nicola McCutcheon🏴🦄🍀
(@NicolaMcC_04) reported
from
North Lanarkshire, Scotland
@virginmedia home wifi is down, call the help line for them to run a test through automated system only to be cut off so I call back to be told it’s a 30 minute wait to speak to someone because I’m ‘still’ experiencing the same issue! Help!
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Gillian
(@GillianLW6) reported
from
Cumbernauld, Scotland
@virginmedia Thank you for your response. I will look into this. I appreciate this is not Virgin Mobiles fault and the bad experience is because of Yodel but, I am a VM customer not a Yodel customer. I am hoping to receive the phones today but not too confident. Thanks.
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Lars Jensen
(@LarsJen05560046) reported
from
Glasgow, Scotland
@virginmedia The broadband box was erected against my fence surrounding my back garden, making it easy for intruders to climb over, Virgin media have said that the box could have been placed at my front garden, where it would not have created a problem, but the manager did not come back to me
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JadeS
(@xjadex3) reported
from
Hamilton, Scotland
@virginmedia No I wasn’t as I had to hang up as could not hold any longer as I have a two year old son to look after and was just in after work. The wait time is ridiculous.
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Andrew John Rainnie
(@AndrewRainnie) reported
from
Glasgow, Scotland
@virginmedia I HAVE SPOKE TO THEM! THEY SAID IT WOULD TAKE THREE ******* DAYS TO FIX THEIR MISTAKE. IT'S NOW FIVE!!!!! WORST. COMPANY. EVER.
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Andrew John Rainnie
(@AndrewRainnie) reported
from
Glasgow, Scotland
@virginmedia It's not a servicing issue. If you look at my twitter feed or my account, you will see that some numpty in your company turned our Internet off three weeks before it was scheduled. We have been without Internet for 5 ******* DAYS! Sort it out.
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Neil Crossan
(@quietarea1) reported
from
Glasgow, Scotland
@virginmedia I have entire package with Virgin 4 phones internet etc can I get a problem solved. Never. Truly dreadful
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Heidiloo Edwards
(@HeidilooE) reported
from
Glasgow, Scotland
@virginmedia Aaaarghh 😤🤬 Just waited 15 minutes to get through, then you cut me off and then when I call back, you're closed.. Is it any wonder I want to leave.... shockingly low service levels for over 2yrs now..
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Peter McLoughlin
(@lastminutepete) reported
@virginmedia Finally got there, I think, although bless the lovely young lady on the phone halfway round the world, I could barely understand a word she was saying. Why can't we have customer support in Britain? Also not happy that I'm being charged £152.50 next month, that is an outrage.
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Remi
(@_Remi_ch) reported
@virginmedia @anekii_tv Are you going to reply to my query at some point? Or point out to someone that can actually help get the services I’m paying for?
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Akash Sachdeva
(@AkashSachdeva1) reported
@virginmedia Thanks. I did try that but no joy. But anyway technician is here and appears to be sorting out the issue.
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Ellie Dawes
(@mrsjelly) reported
@virginmedia The only agent of yours I spoke to who said could offer me new customer pricing ghosted me so I've given up on that idea. It's too late for me. I just wish to pass on feedback that your system does not work for someone wanting to set up a new account for when they move in.
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Norman Easter
(@NormanEaster3) reported
@virginmedia any idea when the internet service will be restored in the SO20 6AG area?
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Dominic Berry
(@DominicB3rry) reported
@BethHouse12 @virginmedia Hey Beth don't know if where in a similar area but I'm in CF83 and ours has gone down aswell
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Livvy Edwards
(@LivvyEdwards3) reported
@virginmedia Hi I’m looking to cancel my broadband can you please advise me on how to do it?
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Russell Collison
(@RussellCollison) reported
@virginmedia I’ve checked the service updates & there’s a problem in the area. Just don’t understand it ringing when there’s been no service.
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Norman Easter
(@NormanEaster3) reported
@virginmedia I’ve been checking that for that last two hours. But doesn’t give any indication of resolution time.
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Zain Masud
(@zainmas86) reported
@virginmedia just wanted to flag how bad your coverage is for SM53JP. No TV since last week and broadband cuts in and out. Your engineer came and flagged a bad line to be replaced on Monday. Still nothing and now a new engineer booked for Saturday…. Groundhog Day sadly.