Virgin Media Outage Report in Thornliebank, East Renfrewshire, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thornliebank, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thornliebank and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 31: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Thornliebank, East Renfrewshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Glasgow, Bellshill, Hamilton, Uddingston, Dumbarton, Paisley, Erskine, Renfrew and Bothwell.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Internet | |
| Glasgow |
Internet | |
| Glasgow |
Total Blackout | |
| Glasgow |
Internet | |
| Glasgow |
Wi-fi | |
| Glasgow |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thornliebank, Scotland
Latest outage, problems and issue reports in Thornliebank and nearby locations:
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Stephen
(@EstebanRum) reported
from
Dumbarton, Scotland
@virginmedia absolutely shocking service and 0 for customer care😡#poorattitude #rude time to try @SkyUK I guess.
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Grahame Paton
(@GeePaton) reported
from
Kirkintilloch, Scotland
@virginmedia no internet for over a day saying the password for the router is wrong when it’s not and when run a test it’s saying there’s no issues in my area
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Yvonne Devlin
(@YvonneDevlin2) reported
from
Glasgow, Scotland
@virginmedia Well yes it have did the test on my virgin media app why can’t virgin media put a notice or send a notice on this app to tell us network problems in certain areas and also this twitter page why cant it be updated with area out of service terrible 😡
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Margot McCuaig
(@MargotMcCuaig) reported
from
Glasgow, Scotland
@mikeybhoy11 @virginmedia Long may that continue. Checked their site and there’s an issue in Glasgow. Was intermittent all day and now gone completely 😭
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Iain J.
(@IainBaileIain) reported
from
Milngavie, Scotland
@gillykim55 @virginmedia Think you need to do that by phone. I've not found a way of removing stuff before. They are happy enough to sell you more of their crap online. I'm thinking of ditching @virginmedia entirely. Apart from broadband I dont think I actually use anything else i get from them
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🏳️🌈🏴🏴MamaSilverside
(@MamaSilverside) reported
from
Glasgow, Scotland
Oh yay. @virginmedia is down again. Just to make being on lockdown even more fun. 🙄
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Maniche
(@McManiche) reported
from
Glasgow, Scotland
@virginmedia I am having a nightmare trying to speak to someone in your team. What a disaster your customer service is. Coming to you soon @SkyHelpTeam. Help!
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Yvonne Devlin
(@YvonneDevlin2) reported
from
Glasgow, Scotland
@virginmedia my WiFi is on and off can you confirm if there is a network problem on my area Glasgow G20
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lesley
(@ycruiselesley) reported
from
Newton Mearns, Scotland
@virginmedia Not an acceptable service answers really are just to make you go away, which sadly I will now be from from virgin media
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Stewart Priest 🌈 🏒
(@itsjuststewart) reported
from
Clydebank, Scotland
@virginmedia Thanks ML. My issue is with the misleading info in your initial comms to me. It does not reflect what @TurgenSec says is in the database. I don’t particularly care what you say to the ICO. Your first duty as the data controller is to me, the subject of the data.
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Karen hughes
(@Keh3112) reported
from
Milngavie, Scotland
@virginmedia every night our service drops out saying invalid internet connections . I’ve had a new router, there’s no flashing lights just no connection! Can watch tv but not catch up /on demand. Has went on for months! Fed up phoning 🙄
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Alan McGown
(@alanmcgown) reported
from
Hamilton, Scotland
Looks like a bad move trying to contact @virginmedia when you are held on hold for an hour and still waiting
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lesley
(@ycruiselesley) reported
from
Newton Mearns, Scotland
@virginmedia Sorry they never bothered to get back to me yesterday last message at 15.59 to say looking at account then nothing!
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Jayne Rowe
(@minniemilto) reported
from
Renfrew, Scotland
@virginmedia is there problems with your service tonight. Parents tv stopped working. He phoned and you were to phone back but no return call.
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BrianThomson
(@bthomson1986) reported
from
Milngavie, Scotland
@virginmedia have been trying to speak to someone to change my package with no luck - text service won’t reply, online can’t be done and phone Center’s no option - help please
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lesley
(@ycruiselesley) reported
from
Newton Mearns, Scotland
@virginmedia Sorry but this number is useless I think it automated not a person! Have no intention of sorting out my problem unless I phone a premium no. Will now be changing provider, 30 years plus with virgin/ntl had enough
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Paolo
(@paolodi67) reported
from
Cambuslang, Scotland
Everyone should cancel their direct debits for @virginmedia until they start answering their calls and allowing people to downgrade their packages. We’ll soon hear from them then. Please RT #virginmedia
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amanda brown
(@ab533) reported
from
Milngavie, Scotland
@virginmedia I notice you have ignored me I want to complain as not only have I had crap service I have also had an e mail I am being billed for Netflix! I don’t have an account Never have You are scamming me. I can’t wait to cancel my service after 15 yrs Coz you are incompetent
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Ruth Marshall
(@kandibabes) reported
from
Glasgow, Scotland
These idiots should pull their finger out and help people with online options. #fuckyourprofits @virginmedia
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Yvonne Devlin
(@YvonneDevlin2) reported
from
Glasgow, Scotland
@virginmedia My Internet connection has been buffering since last week it came back on this morning then just 10 minutes ago went back off I turned the router on and off and it seems fine but it is really annoying so I would like to know if they are problems in my area 28
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nick Davenport
(@millwallnick80) reported
@virginmedia In part yes but it's more long winded it's all the lies miss communication and the fact they argue when your wrong and customer is right for a change. Started here as said was told no issues on 17th Aug but clearly that was wrong
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cheese
(@ilikecheeeesese) reported
@virginmedia I have and you won’t refund me for buying extra data such a **** company
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Mark Billinge
(@MarkBillinge) reported
@virginmedia Still no fix, still no update other than “it’s with IT” this is a disaster for me and no one seems to appreciate it or want to help in a meaningful way!!
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Neil JamesNige Evans
(@NeilJamesNige) reported
@virginmedia I've tried everything to improve and it doesn't work! Feel quite let down by the company in general! Will be cancelling at first opportunity!
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Nick Davenport
(@millwallnick80) reported
@virginmedia why does your company lie so much and why is customer service so poor and no end of signal problems #CantWaitToLeaveVirginMobile/Media
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Giedrius Bilekoks
(@GiedriusBilekok) reported
@virginmedia 3rd day internet is not working properly, where can I get my refund??
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Peter Walker
(@WowbaggerHT) reported
@virginmedia Well, I've done this. Why not just send me a new hub so that I can see if it makes any difference? There is no meaningful tech support from Virgin, despite the massive amounts you charge.
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Nick Davenport
(@millwallnick80) reported
@virginmedia That didn't really answer my question to be fair and no I have tried 2g 3g 4g part of my issue is some outage that's been persistent for a while and 17th I came here and asked about issues was told wasn't none but clearly there was called back earlier in week found out that
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Tracey Anderson
(@trsaanderson) reported
from
Hillingdon, England
@virginmedia Yes and says no problems , I'm just about to phone up. I've reset router and still problems.
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Tracey Anderson
(@trsaanderson) reported
from
Hillingdon, England
@virginmedia is there a problem with broadband in UB7 , intermittent broadband for a few days and nothing today.