Virgin Media Outage Report in Kilwinning, North Ayrshire, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kilwinning, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kilwinning and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 02: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Kilwinning, North Ayrshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Kilmarnock and Kilwinning.
| City | Problem Type | Report Time |
|---|---|---|
 Kilmarnock |
Internet | |
| Kilmarnock |
Internet | |
| Kilmarnock |
Wi-fi | |
| Kilmarnock |
TV | |
| Kilmarnock |
TV | |
| Kilmarnock |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kilwinning, Scotland
Latest outage, problems and issue reports in Kilwinning and nearby locations:
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Martin McCluskey
(@MartinMcC1984) reported
from
Ayrshire, Scotland
@virginmedia I have been trying to call Virgin Media for weeks. can someone help get me a call back
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Andrew Gilligan
(@stradaman65) reported
from
Ayrshire, Scotland
@virginmedia Hub is where your engineer put it two years ago, the layout of the house hasn’t changed so why then in the last few weeks since you replaced my hub am I experiencing issues. No more excuses please I need answers and results.
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George
(@IGeorrgeI) reported
from
West Kilbride, Scotland
@virginmedia Still nothing... The status checker says 12pm August 5th and it's now nearly 1:30 and it's been 3 days with no internet. What's the big issue?
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Colin Marr
(@TheQwertmaster) reported
from
Ayrshire, Scotland
@virginmedia called your customer helpline 3 times & cut off each time! Booster has packed in which means half the house has no WiFi (small bungalow so not exactly a mansion but need 3 boosters). How do I get a replacement issued while I find a more reliable WiFi provider.
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Andrew Gilligan
(@stradaman65) reported
from
Ayrshire, Scotland
@virginmedia Thank you will do that , but my point is why has it gotten so bad in last few week , only since you replaced my hub! Same devices in same rooms are shockingly bad now. What multiple external factors now are you referring to ?
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Ben Paterson✌️
(@paeterson3) reported
from
Ayrshire, Scotland
@KyleDunn_x @virginmedia Mate wtf is going on with it man
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andy
(@a7powell) reported
from
Ayrshire, Scotland
@virginmedia waiting on a call back promised for 5pm by your customer services, the latest in a long line of disappointments....sorry we left @skytv
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Yeti
(@yetiayrshore) reported
from
Troon, Scotland
@virginmedia swapped my dad’s VM box after finally replacing his TV (no HDMI on his old one). Error 7400. Only a few channels. Call centre closed. Online wants a 9 digit account number but our account number only has 8. Please help.
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Garth Westland
(@GarthWestland) reported
from
Ayrshire, Scotland
@virginmedia Thanks. Checked with neighbors and they are fine so must be a local issue. Will reboot router and check cables etc.
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David Lamont
(@Lammie1903) reported
from
Kilmarnock, Scotland
@virginmedia 5 days down the line and still having major issues with streaming going to be 2021 at this rate before we're able to finish Homeland. Been trying to watch season 3 for 2 weeks and only 4 episodes in 😠😠😠
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Clodo Baggins
(@quality_rachni) reported
from
Kilmarnock, Scotland
@virginmedia hi, I've changed my mind about a contract I just took out and am in the 14 day cancellation period. I want to cancel the contract please.
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David Lamont
(@Lammie1903) reported
from
Kilmarnock, Scotland
@virginmedia please sort out your broadband. Despite speed test showing great speeds of 200mbs download and 21 mbs upload I've been having connection issues for the past couple of weeks. Very difficult to watch Netflix etc due to buffering. Have reset router to no avail 😠
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DaveDickie
(@Max_Fax) reported
from
Irvine, Scotland
@virginmedia still not working but looks like it’s still taking money for a service it can’t provide.
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Eck
(@Alexsmith1966) reported
from
Kilmarnock, Scotland
@virginmedia dreadful customer service, if your diverting customers to your website due to your inability to answer calls making sure it works might be an idea?
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George
(@IGeorrgeI) reported
from
West Kilbride, Scotland
@virginmedia had no internet the past 2 days, Glasgow area 28. I see the service checker updates every 4 hours telling me it'll be fixed for a new time and it's been down for over 30. Any hope for a soon fix?
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Kieran McClung
(@KieranWMcclung) reported
from
Troon, Scotland
@virginmedia Hello Placed an order for your services yesterday, but due to unforeseen circumstances had to cancel this morning just wondering if you can confirm it’s been done?
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Cheryl Taylor
(@cherry_slush) reported
from
Kilmarnock, Scotland
@virginmedia 6 wks I’ve been waiting for a call back to cancel my home phone package/review my tv package/deal with WiFi issues, your online service constantly displays error message and on,one chat is unresponsive! You have also failed to respond to a complaint I raised!
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Stoo
(@BigStoo92) reported
from
Irvine, Scotland
@virginmedia Upgraded to your M500 broadband package last week, was great for the first few days but now I’m not even getting 1/4 of my estimated speed. What’s the problem?
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George
(@IGeorrgeI) reported
from
West Kilbride, Scotland
@virginmedia internet's been down for 2 days in Dennistoun and the estimated fix time was an hour ago although it's still down. Any indication as to when it's due back up? Losing my mind here
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Ian Devlin
(@thecameranerd) reported
from
Irvine, Scotland
@virginmedia @SkySportsBoxing this pay per view is an absolute Joke!! I keep getting error messages and signal drops. So happy I spent £26 on this.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tammy Rothenberg
(@bloggydoc) reported
@virginmedia I was on hold for 1 hour 25 minutes and then got cut off. I’m finding it hard to deliver remote #NHS #healthcare with repeated intermittent wifi drop out. Please help. Will you refund NhS for its time or give it back to patients? #DoBetter
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Grace Pattinson
(@graceepattinson) reported
@virginmedia With your broadband not working in our area! Yes we have a white light on our hub and no we do not have an Ethernet cable.
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C
(@oopsyhoops) reported
@virginmedia It’s her name/account details on the account now, I explained this to the representative on the phone who said they would contact her (and I gave her phone number)but I keep being called at work by you. She can give the box back but she needs to be contacted, not me. Please help
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Ross thompson
(@Rosstho17683551) reported
Well @vmbusiness still after 4 weeks the problem isn't sorted bet If i was a big business you would care more. Safe to say even your customers service department are ignoring messages @richardbranson can you tell me what's going on with your business... 1 star review stay away
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Ian Hobson
(@ianandbike) reported
@whippletom @virginmedia Had same issue with car insurance this morning, though the reduction was offered w/o me threatening to leave. The meek and mild are being shafted!
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Linda Bailey
(@bail15) reported
@philsportglobal @virginmedia Good luck - we tried ringing back, but got automated message saying call centre now closed and go online (!) for help
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klicea-nicole🌸
(@onelovessbieber) reported
What’s the point in paying for catchup and on demand if everytime you use it, it throws you off :// fix it up please @virginmedia #virginmedia
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Cumar
(@waryaa2000) reported
@virginmedia hi, your live chat colleague has lied to me. Please help with my Broadband account. Thanks.
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Martin
(@Trotters80) reported
@virginmedia Another customer with no internet since 3pm. Cant wait to leave you in March
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Mike Epps 🇬🇧🇳🇿
(@EppsRacer) reported
from
Northamptonshire, England
@virginmedia On your website the only way to verify if those details are correct is by “contacting our Customer Care team”, which is hours of waiting and often only to get cut off before I talk to someone. You guys are literally unbelievable.