Virgin Media Outage Report in Skinflats, Falkirk, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Skinflats, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Skinflats and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 29: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Skinflats, Falkirk, Scotland
The most recent Virgin Media outage reports came from the following cities: Falkirk, Livingston, Cumbernauld, Coatbridge, Dunfermline, Larbert, Bonnybridge and Airdrie.
| City | Problem Type | Report Time |
|---|---|---|
 Falkirk |
TV | |
| Livingston |
Internet | |
| Cumbernauld |
TV | |
| Coatbridge |
Internet | |
| Dunfermline |
Internet | |
| Falkirk |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Skinflats, Scotland
Latest outage, problems and issue reports in Skinflats and nearby locations:
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Haggisking💙
(@Haggiskings) reported
from
Brightons, Scotland
@virginmedia Hi, is it normal for an agent to call to fix internet problems?I pressurised him on his lack of security, he said do you want good service or to cancel?Then hung up?It’s impossible to communicate with you as a corporate organisation so I’m hoping you tweet?
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia Is there a free phone number or a way to get direct to the UK bases call centres as your oversees premium numbers do not have the capability to help in this matter I’ve trie don multiple occasions
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Justene Ewing
(@JusteneEwing) reported
from
Mid Calder, Scotland
@brendanf_nss @virginmedia All we need at our house is working Wi-Fi - not looking for VIP service just a working one! 😡 really has made my working day so much harder than it needed to be
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia No one has been in touch. No one has arrived to to the work. No one is actually doing anything to help me whatsoever?! What is going on?
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia They may have the same training but they do not have the same capability to make decisions. I don’t care where they are based but only UK based departments can help getting this installed. How can @Ofcom allow you to charge premium numbers just to get in touch it’s been 10 weeks!
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Mary Brogan
(@Diamondmarydoll) reported
from
Glenmavis, Scotland
@virginmedia since I can't get onto the Internet to check fault status and I'm scrambling to use my phones data because my signal is ****. Fault status in ML6 please?
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia They may be dedicated but if they don’t have the permissions to help or work in the right department it’s no use. I can be free at 4pm for a webchat
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Justene Ewing
(@JusteneEwing) reported
from
Mid Calder, Scotland
@virginmedia Thank you for the response. I did as you asked at 7:04pm this evening engaged with Terri the Triage Bot who has kept me on hold waiting to speak to someone for 3 hours 20 minutes. Just when I thought @virginmedia might try to repair this customer onboarding failure #poorservice
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Lindsay Armstrong
(@baggyp71) reported
from
Glenmavis, Scotland
@virginmedia None of the options relate to the issues I am having. The box keeps switching off and restarting itself !
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia Why is it after our web chat tonight promising action all the orders and appointments have again disappeared from my account!!! I was only just re-promised by the 27th March!! What is going on? @Ofcom please help me here
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Andrasi Icolni
(@AIcolni) reported
from
Mollinburn, Scotland
@virginmedia I most certainly will not be taking anything of issue to the council as my privately owned home is not council property, and your contractors dug into my private garden therefore it's your issue and if I cant resolve it here next step will be Daniel Potts
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Lindsay Armstrong
(@baggyp71) reported
from
Glenmavis, Scotland
OMG that’s the third time my @virginmedia box has cut out and rebooted itself in the last half hour. So frustrating when you are trying to watch something. What is going on????
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steve berridge
(@Scotwolf2Steve) reported
from
Livingston, Scotland
@virginmedia no TV service in Livingston Nothing on service status page. Did all the tests. Nothing, no TV. Checking online seems I'm not alone. Any update or acknowledgement Virgin Media? #virginmediadown #VirginMediaTVdown #virginmedia
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Alan Kinloch
(@AlanKinloch) reported
from
Dollar, Scotland
@vmbusiness Not when you offer products you can’t then install, but take payment offer installation dates then cancel weeks later without any regard to the customer!
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia They said they would sort it and call me today. I had a phone all to the house phone at 11pm waking up my mrs that asked me to text back which I couldn’t do so no idea what that meant. They have all disappeared and I still have no update I have been promised resolution by Sat
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Lindsay Armstrong
(@baggyp71) reported
from
Glenmavis, Scotland
@virginmedia I have used this but it says there are no problems in my area or with my box. It has just cut out and rebooted again. 😖
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Annemarie Doyle
(@doyley_dodo) reported
from
North Lanarkshire, Scotland
@virginmedia when you’re trying to work from home (Coatbridge) but your service provider is Virgin Media and your internet has been down since Thursday! Pretty sure this new job won’t last long under these conditions #tweetingforafriend #tweetingforacolleague #missingtraining
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia I have been calling premium numbers for weeks to speak to people. Only one seemed to help but she was from a UK office and said she would call me back. I am still waiting over a week later for anyone to be in touch with me!
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Andrasi Icolni
(@AIcolni) reported
from
Mollinburn, Scotland
@virginmedia I dont need to supply I have the evidence in photographic form that the inside of my propert has been damaged by your firm, and I will track down the engineer in question who said himself it was put in wrong place and this I do have proof of from the neighbour in question who was
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Dave Scott
(@Tank2521) reported
from
Broxburn, Scotland
We've had our @virginmedia Hub 4 for some time now and still our virgin media connect app doesn't work with it..... When are we likely to get an update?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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A
(@aharc1989) reported
@virginmedia Thanks but no thanks. People are posting about issues and not recieving responses for it
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Aliya Davis
(@AliyaDavis71) reported
@virginmedia I have been trying for three days now to cancel my services I have tried every possible way - but you won’t let me cancel WHY????
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Gabby Harrington-Poole
(@Gabarillo) reported
@virginmedia Help! Broadband not working. Your staff at the call centre are totally incompetent. I have to work from home, my son has online lessons today! Someone call me immediately please! As your last call handler cut the call off!
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Wanda
(@3LinesOfCoco) reported
@virginmedia Omg! I know, what am I? A boomer? I seriously suggest you have some caffeine before dealing with another customer unless your a robot, then just reboot yourself. I’ll just ring up later. Bye x
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Scott Sanderson
(@sando_87) reported
@virginmedia Called in today and when I asked to speak to someone specific I was hung up on after hour and 30mins on the call. Great customer service as usual. What’s the point in your call centres if they can’t do their job and can do what they want without any punishment.
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Jj
(@lfc_jayj) reported
@virginmedia Every time i ring you all i ever get told is if you not happy with price go some where else , 20 + years service only reason i have stayed so long is that i only ever used my emails through a virgin email address , but now sorted that and moved all to another one now so not tied
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Bearded-Blue ⭐⭐
(@BeardedBlue20) reported
@virginmedia No issue listed.
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Heather Banks
(@lovheather) reported
@virginmedia ive been trying to resolve a complaint since 12th November 2021!
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Rich Bird
(@richbird73) reported
@virginmedia All I want to know is whether a technician is attending his address today! They’ve sent a new box to install but no remote! The remote is the only thing that was broke. Customer services wouldn’t speak to a man who is 83 who does not know his account number, his email address!
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ItzKoshepen
(@koshepen) reported
@virginmedia I was unable to get through the bot in the customer service