Virgin Media Outage Report in Dollar, Clackmannanshire, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dollar, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dollar and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 28: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Dollar, Clackmannanshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Falkirk, Dunfermline, Larbert and Bonnybridge.
| City | Problem Type | Report Time |
|---|---|---|
 Falkirk |
TV | |
| Dunfermline |
Internet | |
| Falkirk |
TV | |
| Larbert |
Internet | |
| Bonnybridge |
Wi-fi | |
| Dunfermline |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dollar, Scotland
Latest outage, problems and issue reports in Dollar and nearby locations:
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Natasha Hayward
(@meeptastic9) reported
from
Falkirk, Scotland
@virginmedia I have used the virgin service to run test on line - so much that I’m unable to for the rest of the day. This is why I turned to another website to check and see if there were others having same issue. Which they were. My router restarted itself 5 times in 1 hour. Not right! :/
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Steve
(@steve2theizzO) reported
from
Falkirk, Scotland
What is the best way to speak to someone at @virginmedia as I've spent close to 2 hours this week trying to get through. Appreciate the issues due to covid but I urgently need to speak to someone since my bill has suddenly increased and I have no way to sort this atm
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Fiona Collie
(@tartan1314) reported
from
Bonnybridge, Scotland
@virginmedia On nearly 20 minutes of being on hold. I can upgrade online but not remove channels, yet other providers are letting customers switch off and on channels each month. Virgin media completely lagging behind the curve. Not to mention a loss of service last week for whole area. Poor
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Dave Stone
(@Appolotech) reported
from
Stirling, Scotland
@virginmedia Stoping them should be automated. It’s more than just a casual annoyance. You caused additional stress in a very bad time, and all your staff denied the issue and made it worse. Automation isn’t an excuse for bad customer experience.
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia I am still waiting for a call back that was due early this week. Can’t get through to the call centre at all, been trying all day. Can you help?
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Jillian Thomson
(@JillBile) reported
from
Haggs, Scotland
@virginmedia Hi I can't access @NetflixUK from my virgin box. Is there a problem with the app?
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Audrey Clark
(@Auds_Clark) reported
from
Bo’ness, Scotland
@virginmedia I have no internet. And your ‘help’ line says you’re closed due to Covid. So how do I resolve my issues??
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CHӘLLӘY
(@chelleybbs) reported
from
Banknock, Scotland
@jimbombers @virginmedia Router is a no show after a full fortnight no fkn internet first world problems 😂 nah shocking service for the amount we pay tho
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Darren Ja-la-la-la-la-la-la-la-land
(@CountingSheep5) reported
from
Falkirk, Scotland
@virginmedia Currently at 374Mbps on wireless, so not the worst it's been. 943Mbps on wired.
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✨
(@lisaJwatson_3) reported
from
Bo’ness, Scotland
@virginmedia No, only on certain channels (5 HD being the worst) there seems be a static interference. The box is very old so not sure if it is compatible anymore
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Stevie Beveridge 🏴🐝
(@StevieBev) reported
from
Falkirk, Scotland
@leejarrett73 @virginmedia Cancel it, I’m telling ye, it’s murder
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Iain Rockliffe
(@Rockyi1980) reported
from
Dunfermline, Scotland
@ReplayRetro @virginmedia The problem is when it works no one comes even close in terms of speed
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Jillian Thomson
(@JillBile) reported
from
Haggs, Scotland
@virginmedia hi is there a problem with Netflix? I can't access it.
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Stuart 🏴
(@StuartSned) reported
from
Bo’ness, Scotland
@virginmedia what is going on with email accounts. I’m down!!
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Rae 🐨
(@rae_rae_95) reported
from
Falkirk, Scotland
Virgin Media wifi is down again. 4 days running 🙃
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Jim Healy
(@jimhealy10) reported
from
Grangemouth, Scotland
@virginmedia I’ve tried to speak with someone for weeks re issue with my email connection, your recordings provide a link to help online, but it is only suggestions of what might be wrong! I can’t access emails and now having bother with my WiFi. Customer service is shocking!!!!!
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James
(@jamesblack1986) reported
from
Denny, Scotland
Delighted to see @virginmedia's internet is back to being a back of ****.
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Darren Ja-la-la-la-la-la-la-la-land
(@CountingSheep5) reported
from
Falkirk, Scotland
@virginmedia And it's back down at just 16Mbps now. It happens intermittently.
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Duncan MacColl
(@hungryduncs) reported
from
Grangemouth, Scotland
@virginmedia catch up not working ?
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia your call centre is rude, they can’t understand simple English, round in circles, the line keeps buzzing out, I want to cancel but they will not put me through to anyone who can. They profess to be from every team everything I ask for help! Shocking how bad this is
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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vBlakeyy
(@HalBlakey) reported
@daniellasmma @virginmedia It won’t be an extender problem, it’ll be the hub that isn’t giving you the full strength that you’re paying for. I need to work out how to leave too as sure in my contract it says about being able to leave if not getting what you’re paying for
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Robert Brookes
(@RobertB14951095) reported
@virginmedia No. I've received a text to say they are carrying out essential work tomorrow in the area, if that doesn't work I will probably just leave.
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Dr Nicole #StopTheDeportations Willson
(@NicoleWillson) reported
Really getting fed up with the constant broadband outages from @virginmedia. Apparently there are no service issues in the area but I beg to differ!
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Daniella Cummings
(@daniellasmma) reported
@HalBlakey @virginmedia Yeah! Same here. Problem is it takes an entire day for them to actually answer the phone 👀
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SOUTHBANK 1️⃣ 8️⃣ 7️⃣ 1️⃣
(@longlaneroyal) reported
@virginmedia Firstly it was actually your customer service advisor who told me a manager would call me within 72 hours due to the service I'd received or in my instance hadn't received! My query/complaint today is the fact that I haven't been called.
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PLSE HELP/NOTE THX
(@GoodServicePlse) reported
@virginmedia Clunky interface, intermittent app, unreliable search results, lack of features like wishlist and being able to opt to record the same show on multiple channels. Can't opt to cancel a future recording without cancelling all future shows.
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vBlakeyy
(@HalBlakey) reported
@virginmedia Well I pay for the top package of internet speed and get 80mbps which is the same as when I was paying for 120mbps. No one seems to want to help sort it, say they’ve sent signals to update and such but still getting 80/90 daily
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🕺
(@Schimmyyaschim) reported
Great, @virginmedia down and after going through the stupidly convoluted process of getting username and password reminder, that part of their website is down too. So i have no way of telling what the issue is, whether there is an outage or an account issue. Joke
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Lensmen_Visual
(@Lensmen_Visual) reported
@virginmedia @VMBusinessIE we haven't been able to get through to anyone to help fix our no internet problem. as a company very dependent on wifi we are having to go into another week where we have to use hotspots to get online. Please can someone help us.
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Sarah-Jane Finch
(@formula1girl) reported
from
Southampton, England
@virginmedia Your resolution to this is for me to pay you money for a service I don’t use as I cancelled it. How is that a resolution? You are just not listening to me.