Virgin Media Outage Report in Gartcosh, North Lanarkshire, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gartcosh, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gartcosh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Gartcosh, North Lanarkshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Falkirk, Glasgow, Carluke, Motherwell, Bellshill, Cumbernauld, Bothwell, Hamilton, Airdrie, Bonnybridge, Coatbridge, Wishaw and East Kilbride.
| City | Problem Type | Report Time |
|---|---|---|
 Falkirk |
Internet | |
| Glasgow |
Internet | |
| Glasgow |
||
| Glasgow |
Internet | |
| Glasgow |
Total Blackout | |
| Glasgow |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gartcosh, Scotland
Latest outage, problems and issue reports in Gartcosh and nearby locations:
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Anne Marie McPhee
(@nuttynanaannie) reported
from
Motherwell, Scotland
@virginmedia OK. That's fine . Every time I service check my broadband it tells me there's a fault in my area and its being investigated and to come back in 24 hours and it will be looked into but when I do this it just gives the same response . Its very confusing. And not very helpful at.
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Bev, just Bev…..
(@Beverley1886) reported
from
Wishaw, Scotland
what on earth is going on with your service of both mobile and broadband! Substandard, constantly having connection issues with both!! Not only our household either, common issue with @virginmedia
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Vero Walters (she/elle)
(@csersrule) reported
from
Milngavie, Scotland
So this is new- I spoke with a CSR @virginmedia in Scotland. I struggled with her accent & she got irritated with me & snarled "Do you even understand English?" I mean, I have a few degrees issued from Canadian universities... maybe they felt bad for me?
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AR #55
(@G1NG355) reported
from
Glasgow, Scotland
@virginmedia Yes, we got our package reduced.. And was quoted a price for basic TV, phone line and WiFi.. We received an email confirming this but upon receiving this our TV services was disconnected. On the email it stated that no TV service was included, upon calling up.. We were told this
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Ross R MacLean
(@jamboross) reported
from
East Kilbride, Scotland
@virginmedia I was extremely impressed with the service that I received tonight to arrange for my services to be looked at on the 3rd of October. The handlers manners were perfect and I'm delighted with the service that we received. Please pass this onto him, thanks.
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AR #55
(@G1NG355) reported
from
Glasgow, Scotland
@virginmedia Now we're looking at alternative suppliers as we're absolutely disgusted. Loyal customer for 30plus years.. Thousands upon thousands spent.. For what?
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Anne Marie McPhee
(@nuttynanaannie) reported
from
Motherwell, Scotland
@virginmedia Hi, thank you for replying. I can't see where to register. I did another service check and it says an intermittent service fault is affecting my area. But gives no guidance/option to register for loss of service. Guidance please.
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Colin M
(@oletalk) reported
from
Glasgow, Scotland
What's going on with @virginmedia broadband just now? Just managed to find out on 150 that they seem to be doing (emergency?) maintenance of some sort. Is this how they justify "returning to the office"?! 🤪
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Anne Marie McPhee
(@nuttynanaannie) reported
from
Motherwell, Scotland
@virginmedia For the past 5 days I've had limited Tivo use and no access to apos at all in Ml15hd also no Internet 90%of the time. Virgins site says they're working in my area to fix this by 20th October. So will I get a reduction on bill for a week of no service.
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AR #55
(@G1NG355) reported
from
Glasgow, Scotland
@virginmedia Cannot be rectified as the services have been disconnected. I spoke with someone on Friday that said services would be reinstated within 4 hours. After 6 hours, we received nothing. Called back and basically said that call never happened and have no log of the call.
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Arek Kwapis
(@AG_Developer) reported
from
Falkirk, Scotland
God damn it @virginmedia, another day another outage. This is becoming a really really sick joke. Just because most people sleep at night doesn't mean others like me don't have work to do
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Banjo
(@Chban1967) reported
from
Glasgow, Scotland
@virginmedia The point is the contract sent out on 15th Aug wasn't what was agreed when challenged I got put on the virgin no customer service merry-go-round which due to our personal circumstances i had to give up u are an absolute rotten company ur service agent admitted this was appalling
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Elenita
(@Coops_71) reported
from
Thornliebank, Scotland
@virginmedia I sent an email at 10.51 this morning which was delivered without any issues.
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AR #55
(@G1NG355) reported
from
Glasgow, Scotland
@virginmedia Well that's another inconvenience. I can't put into the limited characters what we've been through since Friday with your service.
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Elenita
(@Coops_71) reported
from
Thornliebank, Scotland
@virginmedia I’ve waited 12 hours and still have the same issue
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Anne Marie McPhee
(@nuttynanaannie) reported
from
Motherwell, Scotland
@virginmedia Thanks. I'll try that. When I do a status check it flags Tivo right away but shows no issues with broadband or phone when I then run a broadband check it says there's an intermittent fault in my area. !
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Elenita
(@Coops_71) reported
from
Thornliebank, Scotland
@virginmedia is there a problem with email all of a sudden? It was working this morning and now when I try to send an email from Outlook or on my iPhone, I’m told my password is wrong and when I try to log onto webmail I’m told I have no password.
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Ross R MacLean
(@jamboross) reported
from
East Kilbride, Scotland
@virginmedia As a mark of respect,have you given us all the day off from the internet? Nothing working again!!! Getting pretty fed up with this, and yes I've checked your service online.
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Banjo
(@Chban1967) reported
from
Glasgow, Scotland
@virginmedia Absolute shambles of a company with absolute zero customer care. Phone up and agree a contract only to get something totally different phone to complain they tell you the phones getting cut off, the goalposts get moved continuously, communication atrocious. AVOID!!!
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Anne Marie McPhee
(@nuttynanaannie) reported
from
Motherwell, Scotland
@virginmedia Hi, it's been like this since last Thursday. Our Tivo box is constantly flashing and apps don't work as we have no Internet probably. Internet not worked since then. Its a real issue as we need Internet to work.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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AnndraW
(@andeeuu) reported
@virginhelp @Virgin @virginmedia Is there a virgin mobile UK direct support contact? Couldn't see amongst the Twitter accounts but my main issue is with them. Would suggest someone looks at the UX of the registration page
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The General
(@kaejlaab) reported
I know it’s not @virginmedia cable project but since this work started we have not had a day that our Virgin service has worked properly. So there must be some correlation between these 2 things. Virgin say there is complex issue they are working on sorting!!! #joke #badservice
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KTPY
(@KTPY10) reported
@virginmedia any chance I can speak to a human being rather than a bot, I’ve tried the chat and phoning and absolutely no help at all!!
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Kyle F
(@itskyleflamson) reported
@virginmedia Typical generic social media response. Doesn’t resolve my issue though, does it? @vmbusinesshelp
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Ben Smith
(@bensmith6896) reported
@virginmedia I’m not willing to call as I’ve already wasted countless hours of my life doing this with no resolution. We have an engineer coming out on Monday to look at the phone so if they don’t fix the internet whilst they’re here I’ll be forced to take the matter further.
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The General
(@kaejlaab) reported
@virginmedia Latest fix date is middle of next week. So given our first issue was reported 11/4/2021 that’s over a calendar month to sort out your issue. Even if this sorts the issue.
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elainecasebury
(@elainecasebury) reported
@virginmedia No. I spent almost 2 hours last night trying to speak to someone. Got passed from pillar to post and got no where. People who have the basic package and don't have the sports as extra get this channel. It's shocking service
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nicola akinson
(@rouge93) reported
@virginmedia Sorry to say, but as normally, this is normal and it takes until Monday to fix cause no engineers are working at weekends!!! I've never known a company for poor customer service like this! And yes I've even tried to cancel and can't even get through to anyone again this month!
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Ricardo -Tormenta de plomo-
(@PlomoTormenta) reported
@virginmedia Meanwhile, your horrible customer service makes me hate you more with each passing day. Are you going to do something to combat that hatred? Other than charging me every month for lousy service?
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elainecasebury
(@elainecasebury) reported
@virginmedia Paid for sky sports but not getting mix. Want extra £20 a month for it! Really. Your service is a joke and your staff need training!