Virgin Media Outage Report in East Calder, West Lothian, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in East Calder, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in East Calder and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near East Calder, West Lothian, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh, Kirknewton, Livingston, Grangemouth and Loanhead.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Wi-fi | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near East Calder, Scotland
Latest outage, problems and issue reports in East Calder and nearby locations:
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bruce findlay 🟢#TestTraceIsolate ✌
(@brucerisk) reported
from
Edinburgh, Scotland
Just had a call supposedly from @virginmedia telling me my internet has been hacked. He asked me if I had a computer, I answered, why ? He said all my information is being downloaded by scammers but he could guide through how to fix it.I said 'fix what'? He hung up. Weird.
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Terence Orr
(@terence_orr) reported
from
Edinburgh, Scotland
@virginmedia complaint C-130221789 filed. Shame you cannot be contacted by phone or online to resolve simple technical issue.
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Gail Richardson
(@GailVEynon) reported
from
Edinburgh, Scotland
@virginmedia Thanks - however under “if you don’t feel your complaint has been resolved” this again refers to speaking to a manager and if one isn’t available they will call you back. We were told it was not possible for managers to make outgoing calls! Which is correct?
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Gail Richardson
(@GailVEynon) reported
from
Edinburgh, Scotland
@virginmedia So we can’t easily escalate to a manager the way you first implied? We will raise a complaint which will now include the fact that customer service is inadequate while you work from home. This stress is not helpful while I am pregnant - this should have been easy to resolve
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Gail Richardson
(@GailVEynon) reported
from
Edinburgh, Scotland
@virginmedia We can still phone up within 28 days apparently. Part of the issue was we couldn’t escalate the original call to a manager which is ridiculous. What’s the point of phoning again? It seems the only option available is to stop being a customer as soon as the contract is done.
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Terence Orr
(@terence_orr) reported
from
Edinburgh, Scotland
Hi @virginmedia, how do I speak to an actual person at Virign Media about a fault with my Hub 3? When I call automated service says restart Hub then hangs up on me. This does not solve the problem.
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Terence Orr
(@terence_orr) reported
from
Edinburgh, Scotland
@virginmedia hmm replying to newer tweets but not mine.... I guess only option now is to file a complaint.
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Nick Hawkes
(@nrhawkes) reported
from
Edinburgh, Scotland
@virginmedia we’ve had three days of intermittent service in EH3 from 11:30 am. Any explanation / help would be greatly appreciated. I’m starting to get sick of taking meetings from my car...
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Kit Donaldson
(@kitmeh) reported
from
Edinburgh, Scotland
And my interwebs are down again. Been happening a lot since I nearly left last week. No known faults in area. Anyone else struggling in North Edinburgh? I think @virginmedia are punishing me. 🤔
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Lloyd Evans
(@LMEvans95) reported
from
Edinburgh, Scotland
@virginmedia hello folks, I do now have a minor issue - my new Hub 3.0 has a flashing green power light and solid green WiFi light, this has been the case for a few hours now despite being told (in a text message) I had received a signal and all wires are firmly connected?
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Sean Keltie
(@SeanKeltie) reported
from
Edinburgh, Scotland
@virginmedia I’ve spent 1.5hrs on the phone about my slow speeds, virgin rep told me to reset my hub, lost full internet then hung up. Appalling
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Gail Richardson
(@GailVEynon) reported
from
Edinburgh, Scotland
Hey @virginmedia - we are not at all satisfied at the resolution from the complaints procedure and we will 100% not be renewing our contract with you. Shame you couldn’t do the right thing to resolve this issue - it would have resulted in a better long term outcome for you.
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Gail Richardson
(@GailVEynon) reported
from
Edinburgh, Scotland
@virginmedia We’ve done this. We just want to speak to someone with some authority who can fix this ridiculous situation without conning money out of us.
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Haggisking💙
(@Haggiskings) reported
from
Brightons, Scotland
@virginmedia Hi, is it normal for an agent to call to fix internet problems?I pressurised him on his lack of security, he said do you want good service or to cancel?Then hung up?It’s impossible to communicate with you as a corporate organisation so I’m hoping you tweet?
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Leigh-Anne Baker
(@LeighAnneBaker7) reported
from
Edinburgh, Scotland
@virginmedia the service is really awful. Been told I’ve been upgraded but connection keeps dropping out and I can’t get anyone to speak too!
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Séverin bruhat
(@severin_bruhat) reported
from
Edinburgh, Scotland
@virginmedia I just managed to get a voicemail telling me there was an issue and that I needed to restart, which I did. I didn’t manage to talk to someone
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Lloyd Evans
(@LMEvans95) reported
from
Edinburgh, Scotland
@virginmedia trying to reschedule a QuickStart delivery but having no joy so far, can you help please?
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NickBreaker
(@NickBreakerNCO) reported
from
Edinburgh, Scotland
@virginmedia @virginmedia perfect timing for this ad coming up on my TL. My coverage in Edinburgh has been shocking recently. Sat 2 metres from the box & unstable zoom connections all day. Loyal customer needs assistance!
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Abhishek Behl ☆
(@iABehl) reported
from
Edinburgh, Scotland
Is anyone else facing problems with #virginmedia today? Our internet is down and it’s been over 2 hour now - why are we paying a heavy bill to get such rubbish service @virginmedia
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Kit Donaldson
(@kitmeh) reported
from
Edinburgh, Scotland
@virginmedia Tried to but hilariously the site said it was down. I phoned up and got a lovely person who managed to do something which initially fixed it worse but now it's all shiny again. 🤞🏼
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Edmund Kelly
(@Gridstip) reported
@virginmedia I did not indicate that I was experiencing any specific problem with any of the services that your company provides My dissatisfaction stems from the fact that V.M.📺 television is a lower technical quality than @SkyUK, that's all I'm fully aware that it's 'caveat emptor'... 😒
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StopTheTrauma #StopPutin #NATOCloseTheSky
(@thepenof) reported
@virginmedia its obvious with your poor service that U would disable DM 2 make it even harder 4 people to reach U how do i tell U about the problems ive experienced with your #poorService #WiFi
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Evie Vettel 💋👑🫧
(@AgentVettelOO5) reported
I missed the ******* interview because EE **** broadband no wonder virgin media better.
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No One Special
(@NoOneSpecialUK) reported
@virginmedia @richardbranson I am unable to get through on your phone line. Why can I upgrade instantly online but unable to leave. As a media company are you really going to make me write a letter? Can you provide the average time it take to answer your customer service calls, is over an 1hr acceptable?
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Steve Harris
(@Steveh1000) reported
@andreweverard @virginmedia I now think the best solution is to write to Virgin Media, Sunderland, SR43 4AA. Send the letter signed for. Given up on the phone and whatsapp as have well over 200 messages in the WA thread. Always dies at the end.
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Darryle Taylor
(@Darryle75) reported
@virginmedia please can you respond to the ongoing complaint my aunt has been TRYING to contact about . Regards
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jason beckley
(@indelacio_co_uk) reported
@virginmedia You didn't offer me alternative means to cancel which you state should've been provided, you illegally prevent cancellation through standard means, I cancel in only way possible for myself.
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♠LΙΔΜ♣
(@LiamReeS21) reported
@virginmedia Yes I’ve already checked happened 3 times is April 4 in March it’s a constant Issue
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mark Reynolds
(@MReynolds180) reported
@virginmedia Why am I getting billed from you!! I have never had Virgin media!! I keep ringing and telling you but then get another bill!! I'm sick and tired if this. Actually harassment and bullying now!!
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No One Special
(@NoOneSpecialUK) reported
@virginmedia @richardbranson Is an hour normal, I gave up as I had to work again. Is it quicker to write? Starting to realise why @virginmedia has such poor customer satisfaction ratings.