Virgin Media Outage Report in East Calder, West Lothian, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in East Calder, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in East Calder and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near East Calder, West Lothian, Scotland
The most recent Virgin Media outage reports came from the following cities: Livingston, Edinburgh, Grangemouth, Bathgate and Bo’ness.
| City | Problem Type | Report Time |
|---|---|---|
 Livingston |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
TV |
Community Discussion
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Virgin Media Issues Reports Near East Calder, Scotland
Latest outage, problems and issue reports in East Calder and nearby locations:
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Kit Donaldson
(@kitmeh) reported
from
Edinburgh, Scotland
And my interwebs are down again. Been happening a lot since I nearly left last week. No known faults in area. Anyone else struggling in North Edinburgh? I think @virginmedia are punishing me. 🤔
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Gail Richardson
(@GailVEynon) reported
from
Edinburgh, Scotland
@virginmedia We’ve done this. We just want to speak to someone with some authority who can fix this ridiculous situation without conning money out of us.
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lynn campbell
(@mrscxxxx) reported
from
Edinburgh, Scotland
@virginmedia not working again! Why is this!! It’s bloody constant. Cant get on to anything you want to watch.
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NickBreaker
(@NickBreakerNCO) reported
from
Edinburgh, Scotland
@virginmedia @virginmedia perfect timing for this ad coming up on my TL. My coverage in Edinburgh has been shocking recently. Sat 2 metres from the box & unstable zoom connections all day. Loyal customer needs assistance!
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Gail Richardson
(@GailVEynon) reported
from
Edinburgh, Scotland
Hey @virginmedia - we are not at all satisfied at the resolution from the complaints procedure and we will 100% not be renewing our contract with you. Shame you couldn’t do the right thing to resolve this issue - it would have resulted in a better long term outcome for you.
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Lloyd Evans
(@LMEvans95) reported
from
Edinburgh, Scotland
@virginmedia trying to reschedule a QuickStart delivery but having no joy so far, can you help please?
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Kit Donaldson
(@kitmeh) reported
from
Edinburgh, Scotland
@virginmedia Tried to but hilariously the site said it was down. I phoned up and got a lovely person who managed to do something which initially fixed it worse but now it's all shiny again. 🤞🏼
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Haggisking💙
(@Haggiskings) reported
from
Brightons, Scotland
@virginmedia Hi, is it normal for an agent to call to fix internet problems?I pressurised him on his lack of security, he said do you want good service or to cancel?Then hung up?It’s impossible to communicate with you as a corporate organisation so I’m hoping you tweet?
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Leigh-Anne Baker
(@LeighAnneBaker7) reported
from
Edinburgh, Scotland
@virginmedia the service is really awful. Been told I’ve been upgraded but connection keeps dropping out and I can’t get anyone to speak too!
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John M Hunt
(@Johnmhunt) reported
from
Oxgangs, Scotland
@virginmedia Hi it was just Sky movies on demand not working for one night in the end. We ended up watching something on All 4 via a Firestick rather then the film we were intending to watch as it was unavailable.
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Sean Keltie
(@SeanKeltie) reported
from
Edinburgh, Scotland
@virginmedia I’ve spent 1.5hrs on the phone about my slow speeds, virgin rep told me to reset my hub, lost full internet then hung up. Appalling
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Gail Richardson
(@GailVEynon) reported
from
Edinburgh, Scotland
@virginmedia We can still phone up within 28 days apparently. Part of the issue was we couldn’t escalate the original call to a manager which is ridiculous. What’s the point of phoning again? It seems the only option available is to stop being a customer as soon as the contract is done.
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Badly-optimised primate
(@muppling) reported
from
Edinburgh, Scotland
@virginmedia But you use bottom of the barrel routers that fail all the time while literally overcharging me, so how about fixing that stuff before touting your own quality?
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Gail Richardson
(@GailVEynon) reported
from
Edinburgh, Scotland
@virginmedia Thanks - however under “if you don’t feel your complaint has been resolved” this again refers to speaking to a manager and if one isn’t available they will call you back. We were told it was not possible for managers to make outgoing calls! Which is correct?
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Terence Orr
(@terence_orr) reported
from
Edinburgh, Scotland
@virginmedia hmm replying to newer tweets but not mine.... I guess only option now is to file a complaint.
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Gail Richardson
(@GailVEynon) reported
from
Edinburgh, Scotland
@virginmedia So we can’t easily escalate to a manager the way you first implied? We will raise a complaint which will now include the fact that customer service is inadequate while you work from home. This stress is not helpful while I am pregnant - this should have been easy to resolve
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Mandy McBain
(@PuffCandy30) reported
from
Edinburgh, Scotland
@virginmedia Service really bad in Edinburgh just now. Keeps dropping out yet when i run a test says everything ok.
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Terence Orr
(@terence_orr) reported
from
Edinburgh, Scotland
@virginmedia complaint C-130221789 filed. Shame you cannot be contacted by phone or online to resolve simple technical issue.
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Lloyd Evans
(@LMEvans95) reported
from
Edinburgh, Scotland
@virginmedia hello folks, I do now have a minor issue - my new Hub 3.0 has a flashing green power light and solid green WiFi light, this has been the case for a few hours now despite being told (in a text message) I had received a signal and all wires are firmly connected?
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Terence Orr
(@terence_orr) reported
from
Edinburgh, Scotland
Hi @virginmedia, how do I speak to an actual person at Virign Media about a fault with my Hub 3? When I call automated service says restart Hub then hangs up on me. This does not solve the problem.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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BeeScape
(@Bee_Scape) reported
@virginmedia An old broadband account I closed two years ago. I have raised a second ticket. Hopefully this one will be actioned. It is a strange fix asking people to create new email address.
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✨lauren✨
(@lozzaa15) reported
@virginmedia It’s 2022 & I work from home, fix my wifi ffs!!!
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Nigel Adams
(@nadams123) reported
@virginmedia Yes I’ve checked the service checker and it’s come back with no faults showing
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Craig
(@CraigH0151) reported
@virginmedia tried calling. After an hour waiting was cut off. Tried live chat. Twice I’ve been left unanswered after my chat being passed to a different team. Please sort this out otherwise I’m cancelling my service with yourself. Awful, frustrating experience.
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Nigel Adams
(@nadams123) reported
@virginmedia Done all that and saying no issues I’ve got no phone line and no power at all to my hub
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Kevin Cooper
(@mrkevincooper) reported
@virginmedia You are supposed to be telling us when it's fixed. Given up on Internet and TV this evening, both unusable. Its not working for anyone affected and has been that way for over a week
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Andrina Parkes
(@Andrini86) reported
@virginmedia Hi i have another issue with my bill for this month i was told that my bill would be in credit this month as i had paid £75 last month due to a system error and my discount not being applied my bill this month is £2.85 i want to check my credit is being applied correctly
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Leanne Brooks ♡
(@Leanne_bx) reported
@virginmedia I've tried all this and it's just not working. Please help. I need to check the account before the payment comes out.
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whipflip
(@the5belovedones) reported
@virginmedia I have tried everything your customer reps on the phone have told me to do
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Bellster ✌️
(@bellster1981) reported
@virginmedia Originally 1Gig with 360 box and an o2 sim card (I didn’t want tv or sim) but was advised ‘we have to sell you these’ for £54. Order went wrong never processed then reverted me back to 500mb but signed me into new contract for a further 18 months which is incorrect….