Virgin Media Outage Report in Linlithgow, West Lothian, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Linlithgow, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Linlithgow and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Linlithgow, West Lothian, Scotland
The most recent Virgin Media outage reports came from the following cities: Falkirk, Dunfermline, Bathgate, Lochgelly, Kelty, Livingston and Bonnybridge.
| City | Problem Type | Report Time |
|---|---|---|
 Falkirk |
Internet | |
| Falkirk |
Internet | |
| Falkirk |
Internet | |
| Dunfermline |
Internet | |
| Bathgate |
Internet | |
| Lochgelly |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Linlithgow, Scotland
Latest outage, problems and issue reports in Linlithgow and nearby locations:
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia I have been calling premium numbers for weeks to speak to people. Only one seemed to help but she was from a UK office and said she would call me back. I am still waiting over a week later for anyone to be in touch with me!
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia I am still waiting for a call back that was due early this week. Can’t get through to the call centre at all, been trying all day. Can you help?
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Alan Kinloch
(@AlanKinloch) reported
from
Port Edgar, Scotland
@vmbusinesshelp @vmbusiness @virginmedia The thing is. They can’t! Your customer care extends no further than saying “oh gosh” and apologies. Neither of which resolve matters.
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Dave Scott
(@Tank2521) reported
from
Ratho Station, Scotland
@virginmedia how long does it normally take to transfer a number from another network? I've just been given a PAC code but don't want to call up just now if it's going to leave me unable to use my phone
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Dave Scott
(@Tank2521) reported
from
Ratho Station, Scotland
@virginmedia I've received a bill saying I'm over £400 in credit. I presume this is some sort of error? I know if need to call to discuss specifics but is there anyone else reporting this issue?
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia your call centre is rude, they can’t understand simple English, round in circles, the line keeps buzzing out, I want to cancel but they will not put me through to anyone who can. They profess to be from every team everything I ask for help! Shocking how bad this is
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia They may be dedicated but if they don’t have the permissions to help or work in the right department it’s no use. I can be free at 4pm for a webchat
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia Is there a free phone number or a way to get direct to the UK bases call centres as your oversees premium numbers do not have the capability to help in this matter I’ve trie don multiple occasions
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Gary Ivady
(@Haggischaser) reported
from
Falkirk, Scotland
@virginmedia I’ve just had a phone all from a call centre stating it was from virgin media. They were saying that I’m having issues with my internet speed and needed to turn on a computer or device to check my speeds. Is this something that your tech division door is it spam?
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Justene Ewing
(@JusteneEwing) reported
from
Mid Calder, Scotland
@brendanf_nss @virginmedia All we need at our house is working Wi-Fi - not looking for VIP service just a working one! 😡 really has made my working day so much harder than it needed to be
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia They said they would sort it and call me today. I had a phone all to the house phone at 11pm waking up my mrs that asked me to text back which I couldn’t do so no idea what that meant. They have all disappeared and I still have no update I have been promised resolution by Sat
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia No one has been in touch. No one has arrived to to the work. No one is actually doing anything to help me whatsoever?! What is going on?
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Tomahawk Kid © 🏴
(@tartanjammies) reported
from
Currie, Scotland
Hey @virginmedia. On Saturday we had a tech visit to sort pixilated screens. He said network problem in street. Network guy came out today and fiddled in the street. Said it was fixed. Now have no broadband and unwatchable TV. Eh14 area. Nothing on status check. Help
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Tomahawk Kid © 🏴
(@tartanjammies) reported
from
Currie, Scotland
@virginmedia Just seems 1 heck of a coincidence. Can you see any reports of network issues in Eh14?
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia They may have the same training but they do not have the same capability to make decisions. I don’t care where they are based but only UK based departments can help getting this installed. How can @Ofcom allow you to charge premium numbers just to get in touch it’s been 10 weeks!
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Haggisking💙
(@Haggiskings) reported
from
Brightons, Scotland
@virginmedia Hi, is it normal for an agent to call to fix internet problems?I pressurised him on his lack of security, he said do you want good service or to cancel?Then hung up?It’s impossible to communicate with you as a corporate organisation so I’m hoping you tweet?
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Justene Ewing
(@JusteneEwing) reported
from
Mid Calder, Scotland
@virginmedia Thank you for the response. I did as you asked at 7:04pm this evening engaged with Terri the Triage Bot who has kept me on hold waiting to speak to someone for 3 hours 20 minutes. Just when I thought @virginmedia might try to repair this customer onboarding failure #poorservice
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia now on my 11th call to sort this out in the last 3 weeks. Each time on the phone for over an hour and still no solution. How to I cancel everything if they refuse to do it and pass me through 5/6 call centres
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Dave Scott
(@Tank2521) reported
from
Broxburn, Scotland
We've had our @virginmedia Hub 4 for some time now and still our virgin media connect app doesn't work with it..... When are we likely to get an update?
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia Why is it after our web chat tonight promising action all the orders and appointments have again disappeared from my account!!! I was only just re-promised by the 27th March!! What is going on? @Ofcom please help me here
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dave Dawes
(@davedawes) reported
@virginmedia I tried and it was immediately closed as "resolved". Your complaint system is non-existent. There does not appear to be any senior manager at @virginmedia who actually takes responsibility for dealing with customer problems and complaints.
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Calum Fraser
(@CalcyBones) reported
4 months after trespassing and damaging my property for a fibre installation in the wrong place I’m still no further forward in resolving the issue. Disgraceful customer service @virginmedia. Happy to talk but I need you to respond!. Otherwise legal action will need to begin.
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James Piercy
(@thepiercy) reported
@virginmedia But why? The cable service is patchy and the copper works fine. I can't move my phone.
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Natalie Taylor
(@Natalie85985504) reported
@virginmedia what do I need to do to get a complaint dealt with correctly??? 13 years of loyalty and it means nothing! Customer service is awful, your staff lie and make promises that can’t be kept and all the while I’m left out of pocket with promises of refunds that never come!
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Howard Martin 🇺🇦🇪🇺
(@HJMKent) reported
Shambolic attempt to contact @virginmedia with a query on a bill they have messed up (again!) Awful customer care (again) from them & after numerous messages over 90 minutes the "agent" clearly has understanding of an amoeba! Its a simple problem guys - why cant you understand!
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Janette Sewell
(@jaykayess2503) reported
@virginmedia need help here. Dad's landline has gone down. No incoming calls, no dial tone. He tried to call and it really isn't user friendly for a vulnerable 80 year old. He doesn't know his password so can't get to speak to anyone. Service Status says there's no fault?
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Emma
(@_EJBall) reported
@virginmedia Sorry, that isn’t good enough. I’ve lost a day at work because you incorrectly advised when you would disconnect my service, providing specific assurances instead. Who can I speak to about this?
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julie heath
(@fraggle04) reported
@virginmedia Well that’s the problem isn’t it. They can’t find a problem yet my mobile can not connect to my Wi-Fi so I constantly use my data. Occasionally my Netflix will work and my fire stick has to be used using my data via hotspot. My sons Xbox keeps booting him out of live games etc
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Dave Dawes
(@davedawes) reported
@LutzSchueler Dear @LutzSchueler (or anyone from your senior team at @virginmedia) please could someone with actual authority please call me & help me resolve a massive customer service failure? I have spoken to 11 call centre staff over 4 weeks but none of them can help.
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jack
(@jack_souter) reported
@virginmedia been with you for years. Yes seem to be just the continuous billing errors. I tried to receive my call logs too to escalate this issue but fell on deaf ears at your call centres. i’m due a refund of £191.50