Virgin Media Outage Report in Linlithgow, West Lothian, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Linlithgow, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Linlithgow, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Linlithgow, Scotland
The most recent Virgin Media outage reports came from the following cities: Livingston, Falkirk, Dunfermline, Alloa, Grangemouth, Bonnybridge, Bathgate, and Rosyth.
| City | Problem Type | Report Time |
|---|---|---|
 Livingston
|
TV | 13 hours ago |
|
Livingston
|
Wi-fi | 3 days ago |
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Livingston
|
Wi-fi | 5 days ago |
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Livingston
|
TV | 8 days ago |
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Falkirk
|
Internet | 8 days ago |
|
Livingston
|
Internet | 8 days ago |
Community Discussion
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Virgin Media Issues Reports Near Linlithgow, Scotland
Latest outage, problems and issue reports in Linlithgow and nearby locations:
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A Wedge ๐ด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ๐๐ช๐บ (@AndrewWedge) reported from Dunfermline, Scotland@virginmedia Is there a free phone number or a way to get direct to the UK bases call centres as your oversees premium numbers do not have the capability to help in this matter Iโve trie don multiple occasions
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A Wedge ๐ด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ๐๐ช๐บ (@AndrewWedge) reported from Dunfermline, Scotland@virginmedia your call centre is rude, they canโt understand simple English, round in circles, the line keeps buzzing out, I want to cancel but they will not put me through to anyone who can. They profess to be from every team everything I ask for help! Shocking how bad this is
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A Wedge ๐ด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ๐๐ช๐บ (@AndrewWedge) reported from Dunfermline, Scotland@virginmedia No one has been in touch. No one has arrived to to the work. No one is actually doing anything to help me whatsoever?! What is going on?
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KR@HFC1875 (@hibezzz) reported from Currie, Scotland@virginmedia Virgin media, tried all day to call and the line is constantly not available, terrible service , make a complaint on line and they say it will take up to 28 days to respond , who gets away with treating customers like that , unbelievable
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A Wedge ๐ด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ๐๐ช๐บ (@AndrewWedge) reported from Dunfermline, Scotland@virginmedia They may have the same training but they do not have the same capability to make decisions. I donโt care where they are based but only UK based departments can help getting this installed. How can @Ofcom allow you to charge premium numbers just to get in touch itโs been 10 weeks!
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Haggisking๐ (@Haggiskings) reported from Brightons, Scotland@virginmedia Hi, is it normal for an agent to call to fix internet problems?I pressurised him on his lack of security, he said do you want good service or to cancel?Then hung up?Itโs impossible to communicate with you as a corporate organisation so Iโm hoping you tweet?
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Gary Ivady (@Haggischaser) reported from Falkirk, Scotland@virginmedia Iโve just had a phone all from a call centre stating it was from virgin media. They were saying that Iโm having issues with my internet speed and needed to turn on a computer or device to check my speeds. Is this something that your tech division door is it spam?
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A Wedge ๐ด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ๐๐ช๐บ (@AndrewWedge) reported from Dunfermline, Scotland@virginmedia Why is it after our web chat tonight promising action all the orders and appointments have again disappeared from my account!!! I was only just re-promised by the 27th March!! What is going on? @Ofcom please help me here
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A Wedge ๐ด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ๐๐ช๐บ (@AndrewWedge) reported from Dunfermline, Scotland@virginmedia I am still waiting for a call back that was due early this week. Canโt get through to the call centre at all, been trying all day. Can you help?
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KR@HFC1875 (@hibezzz) reported from Currie, ScotlandVirgin media, tried all day to call and the line is constantly not available, terrible service , make a complaint on line and they say it will take up to 28 days to respond , who gets away with treating customers like that , unbelievable
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A Wedge ๐ด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ๐๐ช๐บ (@AndrewWedge) reported from Dunfermline, Scotland@virginmedia They said they would sort it and call me today. I had a phone all to the house phone at 11pm waking up my mrs that asked me to text back which I couldnโt do so no idea what that meant. They have all disappeared and I still have no update I have been promised resolution by Sat
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Justene Ewing (@JusteneEwing) reported from Mid Calder, Scotland@virginmedia Thank you for the response. I did as you asked at 7:04pm this evening engaged with Terri the Triage Bot who has kept me on hold waiting to speak to someone for 3 hours 20 minutes. Just when I thought @virginmedia might try to repair this customer onboarding failure #poorservice
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A Wedge ๐ด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ๐๐ช๐บ (@AndrewWedge) reported from Dunfermline, Scotland@virginmedia They may be dedicated but if they donโt have the permissions to help or work in the right department itโs no use. I can be free at 4pm for a webchat
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โจ (@lisaJwatson_3) reported from Boโness, Scotland@virginmedia No, only on certain channels (5 HD being the worst) there seems be a static interference. The box is very old so not sure if it is compatible anymore
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Alan Kinloch (@AlanKinloch) reported from Port Edgar, Scotland@vmbusinesshelp @vmbusiness @virginmedia The thing is. They canโt! Your customer care extends no further than saying โoh goshโ and apologies. Neither of which resolve matters.
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A Wedge ๐ด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ๐๐ช๐บ (@AndrewWedge) reported from Dunfermline, Scotland@virginmedia I have been calling premium numbers for weeks to speak to people. Only one seemed to help but she was from a UK office and said she would call me back. I am still waiting over a week later for anyone to be in touch with me!
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Linda Hamilton (@Lindsham1) reported from Whitecross, ScotlandGot Premier Sports for todays game through Virgin Media at ยฃ9.99 with the option to cancel after 30 days. ๐ณ๐ฌ๐ณ๐ฌ๐ณ๐ฌ๐ณ๐ฌ
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A Wedge ๐ด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ๐๐ช๐บ (@AndrewWedge) reported from Dunfermline, Scotland@virginmedia now on my 11th call to sort this out in the last 3 weeks. Each time on the phone for over an hour and still no solution. How to I cancel everything if they refuse to do it and pass me through 5/6 call centres
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Justene Ewing (@JusteneEwing) reported from Mid Calder, Scotland@brendanf_nss @virginmedia All we need at our house is working Wi-Fi - not looking for VIP service just a working one! ๐ก really has made my working day so much harder than it needed to be
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KR@HFC1875 (@hibezzz) reported from Currie, Scotland@virginmedia Still trying to call for help with my internet but again the answer you get is all lines are busy try later , same message whatever time of the day or night I call, terrible service ๐คฌ
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sian Moody ๐ฆ๐ฆ๐ฆ๐ฆ๐ฆ (@slouisa3) reported@virginmedia how do I request a new WiFi box? We need a new one, itโs terrible
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Ranjith Mahamani (@consultphysio) reported from Peterborough, England@virginmedia Rubbish customer care! Three last minute cancellations over 2 months! Still waiting for broadband installation! Far too many third party contractors who are useless ๐๐๐! Everyone pls stay off Virgin
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David (@gingertrvlguru) reported@virginmedia So it's now finally done, but by your high pressure delaying tactics, I've gone from a satisfied customer at 08.30 this morning to one that is fuming. Totally unacceptable. The whole interaction took an hour. What a waste of time.
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Justin C (@supasaffa) reported@55blueballoons @virginmedia They have the most pathetic call centre and customer service. I was a customer for over 10 years and have received the worst service when leaving them. I will never go back to virgin or recommend them to anyone. Stay away and use Sky
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Simon Singleton (@simon_singleton) reported@virginmedia our internet is still having constant issues after a week of it being flagged on Virgin website. How do we find out ETA of a fix and get a refund for this month?
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Lorna greenheld (@Lorna227) reported@virginmedia I donโt know whatโs worse your customer service or the Wi-fi connection. Seriously canโt believe how a company can do what they have the past few days and get away with it.
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GG (@JustGG11) reported@virginmedia I have had a text with a date, Iv had no phone call. This is now an emergency so why have I not been called to explain whatโs is happening?
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G Steven (@Openclimb75) reported@gingertrvlguru @virginmedia They were dreadful when my mum had them. Internet never worked properly and trying to get any tech support took hours and was impossible. She cancelled.
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Alexandra Goddard ๐ด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ ๐ฌ๐ง๐๐ฐ (@BLUESKY20) reported@virginmedia And no I don't use WhatsApp. I am just going to have to resign myself to another hour listening to hold music aren't I? I just want an explanation of why I am being charged this much for a service I wasn't using. And that I was out of contract for at the time.
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David (@gingertrvlguru) reportedHi @virginmedia I'm trying to cancel my broadband via your WhatsApp chat service. I've told the person *four* times that I'm not interested in another deal and they still won't process the disconnection. Getting exceptionally frustrated.