Virgin Media Outage Report in Port Edgar, Edinburgh, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Port Edgar, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Port Edgar and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Port Edgar, Edinburgh, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh, Dunfermline, Kirkcaldy, Livingston, Bathgate and Rosyth.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Wi-fi | |
| Edinburgh |
Wi-fi | |
| Edinburgh |
TV | |
| Dunfermline |
Internet | |
| Kirkcaldy |
TV | |
| Edinburgh |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Port Edgar, Scotland
Latest outage, problems and issue reports in Port Edgar and nearby locations:
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Peter Tuffy
(@bigtoodle) reported
from
Edinburgh, Scotland
@virginmedia The phone is not working and your engineer was arranged to call today between 1.00 and 6.00pm needless to say he did not arrive or give me a call to arrange another day.
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Paul Collier
(@welshref) reported
from
Edinburgh, Scotland
@virginmedia how the hell do I get any sense from you guys? Eight days spent just trying to get an account sorted 🤬 your customer service is non-existent
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James Smith 🏴🇮🇹🇿🇦
(@SobukweScozia) reported
from
Edinburgh, Scotland
@virginmedia What complex issue? Can you explain what it is? Your service status says it’s fine. I have to wait a week for an engineer. Forgive me for being cynical.
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James Smith 🏴🇮🇹🇿🇦
(@SobukweScozia) reported
from
Edinburgh, Scotland
@virginmedia Except I can’t because I get fobbed off and they just try to get me to upgrade my package. Seriously. I’d just like to know if there is some systemic complex issue, as you suggest, or not.
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James Smith 🏴🇮🇹🇿🇦
(@SobukweScozia) reported
from
Edinburgh, Scotland
@virginmedia I’ve no internet, phone or tv in South Edinburgh - following intermittent internet for days. Your fault checker says there is no service fault yet your website does not allow me to book an engineer. Can you help?
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Alli
(@Alli3Fifer) reported
from
Kirkcaldy, Scotland
@virginmedia Spent another 75 mins on the phone & managed to get a technician out this afternoon.The technician confirmed it is a known fault with the hub 5 and knew without testing what the issue was. The fault has no fix and my vulnerable parents are still left without the phone service.
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Viv Haig
(@vivhaig) reported
from
Edinburgh, Scotland
@virginmedia Yes I’ve done all of that and my phone is saying ‘Check phone line’. My land line has been off since last Friday. Ever since it was swapped over to your fibre network and the new adapter fitted to the back of the router. I’m paying for a service I’m not receiving.
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Alli
(@Alli3Fifer) reported
from
Kirkcaldy, Scotland
@virginmedia Quite simply No. They are in mid 70s and tbh we just need the issue fixed. Mum is awaiting a call from the hospital & is concerned and stressed they won’t be able to get her as she hasn’t had use of the number she is has had since 1989 for over a week!! My Dad is just stressed
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James Smith 🏴🇮🇹🇿🇦
(@SobukweScozia) reported
from
Edinburgh, Scotland
@virginmedia I have now had no service - internet, tv, phone - for 24 hours. It’s impossible to speak with someone about this. There is only a vague automated message about a ‘complicated problem’. How can I get this fixed? What are you doing to address this?
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Stuart Lyon 💙
(@StuartLyon) reported
from
Edinburgh, Scotland
Virgin Media probably the worst broadband provider in the world. Can’t access their service status info via 3G.
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@virginmedia About 14 days ago I kept being asked to reset my password. On the 3rd or 4th occasion I was locked out. The first Help Desk person said 'suspicious activity' and escalated the problem. The second person said that the address was not associated with the primary account holder 1/2
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Peter Tuffy
(@bigtoodle) reported
from
Edinburgh, Scotland
@virginmedia yes well after waiting in for five hours yesterday for an engineer to come I was just told it had been rearranged for the 28th. The great pity is they never informed me to find out if that was OK, such gross inefficiency abounds within your organisation.
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@AndyHarrison123 @virginmedia Help desk pretty much admitted it. Said suspicious activity. No doubt me constantly changing my password. Suggested fix within 5-days. Said they would email me when done!!!! First noticed it about a week ago. Galling when you get the followup marketing text.
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John M Hunt
(@Johnmhunt) reported
from
Oxgangs, Scotland
@virginmedia hi I’m aware there’s a calling issue just now on Virgin Mobile but I was wondering how to get an upgraded 5G SIM on ultimate Oomph as the one we have is only allowing 4G.
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Alli
(@Alli3Fifer) reported
from
Kirkcaldy, Scotland
@virginmedia It will be interesting to know what ofcoms view is of virgin continuing to sell a service that has been known not to be working since at least Oct. Is it not an option to go back to a standard phone line rather than VOIP for vulnerable customers??
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Mike McNulty 🏴🇪🇺🇺🇦✊
(@bankaudits1) reported
from
Edinburgh, Scotland
@virginmedia Currently dealing with someone eventually and having major problems…very angry customer..!
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James Smith 🏴🇮🇹🇿🇦
(@SobukweScozia) reported
from
Edinburgh, Scotland
@virginmedia If I phone there is a message saying there is a complex fault. The online fault tracker says there isn’t. Hard really to understand what the problem is and when and how it will be fixed. Still no service at all. Not impressed.
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@virginmedia Neither of these things have happened. The last person on the help desk that I spoke to denied that the account was associated with my VM account and did not want to talk to me. Nothing happens when the Help Desk can't sort it themselves Please deal with this.
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James Smith 🏴🇮🇹🇿🇦
(@SobukweScozia) reported
from
Edinburgh, Scotland
@virginmedia BTW. It’s not an ‘intermittent’ issue - I’ve had no service at all for 18 hours, and what exactly does ‘taking us a little longer than usual’ to fix actually mean?
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@virginmedia I have still not heard from you other than to be told that the email account I can no longer access, is not associated with the account we've had with you for 25 years. Am I supposed to just accept this? How do I escalate a complaint?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lee Robson
(@leerobson23) reported
@Cpat81043530 @Dheano @virginmedia Defo an issue with outside line when the lights flash.
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Kayleigh Nelson
(@NelsonKayleigh) reported
@virginmedia @virginhelp So pissed off right now. 3 hours this morning I've spent on text and phone being passed round the houses to cancel my account. To a customer service person telling me I've shot myself in the foot, when I couldn't get hold of you. Such rude staff I've never had to deal with!
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Casey Edwards
(@Casey__Edwards) reported
@Coastway_Will And I thought Virgin Media was bad!
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Andrew Bickers
(@ajbicks) reported
@virginmedia I opted for a broadband package upgrade from M200 to M350 via the website back in December which never happened despite receiving an order confirmation (twice) 4 calls to CS, 2 emails to supervisor, 3 emails to complaints team and still no resolution - also being ignored.
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Stephen Gallagher
(@sfgall72) reported
@virginmedia as you obviously have no interest in retaining my business and you cannot provide the service I require can I cancel my contract early which finishes in June?
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A
(@onlya23) reported
@virginmedia We did get in touch with the team who again continued to blatantly lie to us to say there was only intermittent issues. Can't believe how unhelpful Virgin have been throughout this.
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Lauren
(@LaurenEReckless) reported
@virginmedia Mobile network
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carol lewis
(@carollewis1969) reported
Imagine if @virginmedia actually listened to their customers and solved a problem once in a while ...... can you just imagine?? nope me neither !!
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Nick Blackwood
(@nblackwood2703) reported
@virginmedia Yes. Constantly and all comes back saying it’s fine. Also do reboots but problems still exist. I also check the connect app and it says it’s “great” in every room but speed check app says otherwise and performance is poor.
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Emma 💙
(@emmatown4) reported
@sjpdevine @virginmedia We have sky and have never had a problem when internet went slow they sent us a new router all fine and with 8 devices min on it at a time it’s brilliant.