Virgin Media

Virgin Media Outage Report in Ratho Station, Edinburgh, Scotland

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Ratho Station, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ratho Station and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Ratho Station, Edinburgh, Scotland 12/15/2024 06:55

December 15: Problems at Virgin Media

Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Ratho Station, Edinburgh, Scotland

The most recent Virgin Media outage reports came from the following cities: Kirkcaldy, Dunfermline, Edinburgh, Livingston, Bo’ness and Bathgate.

Loading map, please wait...
City Problem Type Report Time
United KingdomKirkcaldy TV
United KingdomDunfermline Internet
United KingdomEdinburgh Wi-fi
United KingdomEdinburgh Total Blackout
United KingdomEdinburgh Total Blackout
United KingdomEdinburgh Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Ratho Station, Scotland

Latest outage, problems and issue reports in Ratho Station and nearby locations:

  • saleem_mcdonald Saleem (@saleem_mcdonald) reported from Edinburgh, Scotland

    @virginmedia shocking customer service. Cut off parents box for no reason, taken a week to get anywhere. Passed about from person to person going through the same thing, 1 call lasted over an hour!

  • Johnmhunt John M Hunt (@Johnmhunt) reported from Edinburgh, Scotland

    Just registered for 1GB internet (up and down) with phone for less than I’m paying @virginmedia for 200 MB. Not available yet but coming soon. Meanwhile @virginmedia still hassling me about equipment I sent back at the weekend. They took over a week to send me packaging.

  • CheezySki Nic Krzyzanowski (@CheezySki) reported from Kirkcaldy, Scotland

    When you are web-chatting to the @virginmedia customer services team about wifi connectivity and their insightful questions are basically how do you connect to WiFi - well through the WiFi obviously!!! 1/2

  • tyler_jenny Jenny Tyler (@tyler_jenny) reported from Edinburgh, Scotland

    @virginmedia No...nothing listed that relates to the problem I'm having.

  • Rosco_29 Ross Alifierakis (@Rosco_29) reported from Bonnyrigg, Scotland

    @virginmedia it might be worthwhile to go through English training with some of your call centre staff as I’ve just wasted 35 minutes talking to a complete retard whilst trying to upgrade my account 👍🏼

  • aberquine Laura (@aberquine) reported from Edinburgh, Scotland

    @virginmedia just lost BBC2 briefly in addition to Channel 4 and STV. Appalling service.

  • aberquine Laura (@aberquine) reported from Edinburgh, Scotland

    @virginmedia landline down due to power cut/surge in Shandon, Edinburgh EH11. @SPEnergyNetwork

  • SharonSlayer38 Sharon Allison (@SharonSlayer38) reported from Kirkcaldy, Scotland

    @virginmedia still having problems with @facebook pictures, posts not downloading properly, starting to get annoying now to say the least

  • Sarz_92 Sarah Young (@Sarz_92) reported from Edinburgh, Scotland

    @virginmedia been on hold for over half an hour to speak to someone about whether or not I’m going to cancel my package 🤔 this bodes well for you.

  • aberquine Laura (@aberquine) reported from Edinburgh, Scotland

    @MrG48 @virginmedia Yep, same here too. They are the worst!

  • JFairnie JESSICARAPTOR (@JFairnie) reported from Edinburgh, Scotland

    @virginmedia no callback after raising my complaint, to then be told I can’t change from the £27pm to the £29pm package I originally thought I’d purchased as I am now not a new customer and quoted me £59pm🙂plus installation fee 👍🏼..

  • aberquine Laura (@aberquine) reported from Edinburgh, Scotland

    @virginmedia Yes, it’s registered as being down just now and that an engineer is working on it.

  • AudreyBubbles Bubbles&Bling (@AudreyBubbles) reported from Edinburgh, Scotland

    @virginmedia Seems to be issue with the television service yet cannot phone as constant engages tone ... is there a known outage in any areas a in Edinburgh

  • RadicalSheep Ian Campbell Foster (@RadicalSheep) reported from Edinburgh, Scotland

    @virginmedia Yes, there's been a fault for 24 hours that your engineers are 'still working hard to correct'. Over 24 hours! Hopeless. Leaving @SkyUK was the worst decision ever.

  • Stevieboy02 Stephen Harper (@Stevieboy02) reported from Kirkcaldy, Scotland

    @virginmedia The same year virgin last provided a value for money service

  • aberquine Laura (@aberquine) reported from Edinburgh, Scotland

    @virginmedia Channel 4 is down, BBC1 working though. My service has been shocking this week!!

  • 030594dill Bean (@030594dill) reported from Edinburgh, Scotland

    8 yrs with @virginmedia -numerous internet problems & no actual working phone for over 6 of those yrs, we finally decide to leave. After 30 mins on hold we’re told it will take a further 1hr on hold to get to the cancellation dept who will then require 30 days notice 😡 #rubbish

  • cheepcheepcheep cheepcheepcheep (@cheepcheepcheep) reported from Edinburgh, Scotland

    @virginmedia internet issues in Lauriston Place EH39EY for myself and neighbours lately. Apparently no known faults but we’ve all just conferred and are having issues. Help!

  • Hibeeslass Fi (@Hibeeslass) reported from Edinburgh, Scotland

    @virginmedia demented to death trying to speak to customer services regarding my landline issue that has been down for 2 weeks what a nightmare! 😡

  • Rosco_29 Ross Alifierakis (@Rosco_29) reported from Bonnyrigg, Scotland

    @virginmedia it might be worthwhile going through English training with some of your call centre staff as I’ve just wasted 35 minutes talking to a complete retard whilst trying to upgrade my account 👍🏼

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • amitpateluk Amit Patel (@amitpateluk) reported

    Shocking service @virginmedia - someone who is not the account holder was able to get our home services disconnected. We have been on the phone repeatedly since last week trying to get reconnected - was supposed to happen by yesterday but of course didn't happen. Please reply.

  • JustRevi Revi (@JustRevi) reported

    @virginmedia yeah, uncap my line to full speed and i'll stay and maybe offer an apology for the way your customer service treats customers who have a legit problems and not waste their single day off a week for an unneeded engineer visit that didn't fix anything. That's a start

  • hashtagmodsucks MoD1982 🌻 (@hashtagmodsucks) reported

    Looks like Virgin Media is down again, yaaaaaaaaaaaay

  • Ikram_Sahib Ikram (@Ikram_Sahib) reported

    @VodafoneUK @virginmedia I've already called and recieved terrible customer service

  • katyarose47 three raccoons in a trench coat (@katyarose47) reported

    @virginmedia I’m still getting constant calls from your sales team despite not having an account with you for 6 years now. I’ve told them this multiple times but I’m still being called. How can I talk to someone about this? I can’t login to your website because I’m not a customer

  • runilon Runilon (@runilon) reported

    @virginmedia Had problems for approx 10 hours!It says we can't see any issues affecting my postcode. Then click through as still having problems, it states there are problems with broadband. Why does it not display problems with TV & landline? When is this going to be resolved / compensated?

  • willanderson93 William Anderson (@willanderson93) reported

    @virginmedia So we are just completely ignoring the fact that I have had 2 missed commitments from customer service and now you're just buck passing some more to a forum site. Just get the original ticket open and I'd like to be spoken to please

  • davebwinter Dave Winter (@davebwinter) reported

    @virginmedia any idea why my login details are not recognised? I have the correct email but your systems disagree.

  • LeighSwinburne Leigh Swinburne (@LeighSwinburne) reported

    @virginmedia no internet since last night, same again 2 weeks ago. Never had this with old provider.

  • Ossie28 David Oxendale (@Ossie28) reported

    @virginmedia There is definitely already a virginmedia connection at the house as our tenants have it (and we had it before). Am I able to place an order now for delivery of the router on 1st August and the service to start then?