Virgin Media

Virgin Media Outage Report in Ratho Station, Edinburgh, Scotland

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Ratho Station, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ratho Station and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Ratho Station, Edinburgh, Scotland 04/03/2025 05:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Ratho Station, Edinburgh, Scotland

The most recent Virgin Media outage reports came from the following cities: Edinburgh, Kirkcaldy, Dunfermline, Livingston, Uphall, Bo’ness and Bathgate.

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City Problem Type Report Time
United KingdomEdinburgh Internet
United KingdomEdinburgh Internet
United KingdomEdinburgh Internet
United KingdomEdinburgh Wi-fi
United KingdomEdinburgh Internet
United KingdomKirkcaldy TV

Community Discussion

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Virgin Media Issues Reports Near Ratho Station, Scotland

Latest outage, problems and issue reports in Ratho Station and nearby locations:

  • AlanKinloch Alan Kinloch (@AlanKinloch) reported from Port Edgar, Scotland

    @vmbusinesshelp @vmbusiness @virginmedia The thing is. They can’t! Your customer care extends no further than saying “oh gosh” and apologies. Neither of which resolve matters.

  • AndrewWedge A Wedge 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙🇪🇺 (@AndrewWedge) reported from Dunfermline, Scotland

    @virginmedia Why is it after our web chat tonight promising action all the orders and appointments have again disappeared from my account!!! I was only just re-promised by the 27th March!! What is going on? @Ofcom please help me here

  • AndrewWedge A Wedge 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙🇪🇺 (@AndrewWedge) reported from Dunfermline, Scotland

    @virginmedia No one has been in touch. No one has arrived to to the work. No one is actually doing anything to help me whatsoever?! What is going on?

  • AlanKinloch Alan Kinloch (@AlanKinloch) reported from Edinburgh, Scotland

    @vmbusiness Are you having a laugh! You offer fibre in places where you cannot actually install it. You sign up customers, take payment book installation then cancel on the installation date. This is not how to do B2B engagement

  • iABehl Abhishek Behl ☆ (@iABehl) reported from Edinburgh, Scotland

    Is anyone else facing problems with #virginmedia today? Our internet is down and it’s been over 2 hour now - why are we paying a heavy bill to get such rubbish service @virginmedia

  • AndrewWedge A Wedge 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙🇪🇺 (@AndrewWedge) reported from Dunfermline, Scotland

    @virginmedia Is there a free phone number or a way to get direct to the UK bases call centres as your oversees premium numbers do not have the capability to help in this matter I’ve trie don multiple occasions

  • AlanKinloch Alan Kinloch (@AlanKinloch) reported from Edinburgh, Scotland

    @virginmedia so Virgin Media. You are not Fast or Reliable if you don’t attend the installation date despite having paid up front for installation and despite multiple messages from virgin confirming your attendance today to install fibre. #wtf

  • AlanKinloch Alan Kinloch (@AlanKinloch) reported from Edinburgh, Scotland

    @vmbusiness @MartinDMcFadyen @localgoveditors Not offering products, taking payment’ carrying out suitability for installation process, giving installation dates weeks away only to cancel on the installation date, when you realise you can’t ! That’s what not to do!

  • AlanKinloch Alan Kinloch (@AlanKinloch) reported from Edinburgh, Scotland

    @vmbusiness Not when @virginmedia offer fibre, complete a suitability for installation. take payment, give installation dates weeks away, then cancel on the day of installation! This kills growth!

  • brucerisk bruce findlay 🟢#TestTraceIsolate ✌ (@brucerisk) reported from Edinburgh, Scotland

    Just had a call supposedly from @virginmedia telling me my internet has been hacked. He asked me if I had a computer, I answered, why ? He said all my information is being downloaded by scammers but he could guide through how to fix it.I said 'fix what'? He hung up. Weird.

  • AlanKinloch Alan Kinloch (@AlanKinloch) reported from Edinburgh, Scotland

    @virginmedia we went through a serviceability check with you at time of order. We were advised what product you could install so we ordered weeks ago and paid. You now tell us on the day of installation there is a serviceability issue! Are you incompetent or fraudulent!

  • tam_1955 Tam Carr (@tam_1955) reported from Edinburgh, Scotland

    @virginmedia I'm a new customer on M50 Fibre Broadband but my best speed so far has only been 23 Mbps and a few minutes ago it was only 9 Mbps. What is wrong?

  • JusteneEwing Justene Ewing (@JusteneEwing) reported from Mid Calder, Scotland

    @virginmedia Thank you for the response. I did as you asked at 7:04pm this evening engaged with Terri the Triage Bot who has kept me on hold waiting to speak to someone for 3 hours 20 minutes. Just when I thought @virginmedia might try to repair this customer onboarding failure #poorservice

  • AndrewWedge A Wedge 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙🇪🇺 (@AndrewWedge) reported from Dunfermline, Scotland

    @virginmedia They said they would sort it and call me today. I had a phone all to the house phone at 11pm waking up my mrs that asked me to text back which I couldn’t do so no idea what that meant. They have all disappeared and I still have no update I have been promised resolution by Sat

  • JusteneEwing Justene Ewing (@JusteneEwing) reported from Mid Calder, Scotland

    @brendanf_nss @virginmedia All we need at our house is working Wi-Fi - not looking for VIP service just a working one! 😡 really has made my working day so much harder than it needed to be

  • AndrewWedge A Wedge 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙🇪🇺 (@AndrewWedge) reported from Dunfermline, Scotland

    @virginmedia They may have the same training but they do not have the same capability to make decisions. I don’t care where they are based but only UK based departments can help getting this installed. How can @Ofcom allow you to charge premium numbers just to get in touch it’s been 10 weeks!

  • AlanKinloch Alan Kinloch (@AlanKinloch) reported from Edinburgh, Scotland

    @virginmedia You could contact me during the order process and to take payment. Your team contacted us yesterday to advise that it would be installed today. Is it really possible to keep failing a customer this badly!

  • severin_bruhat Séverin bruhat (@severin_bruhat) reported from Edinburgh, Scotland

    @virginmedia Could you tell me what are the numbers I need to type when I am in the voicemail? I never manage to get someone, just voicemails

  • Albynpark David Hardie (@Albynpark) reported from Edinburgh, Scotland

    Shocking service from @virginmedia tv fault, spoken to five different people at Virgin, each time I’ve had to give all the details again, same procedures and all have failed to resolve the problem. More than two hours spent on the phone - now it’s call back tomorrow. Shambles

  • AndrewWedge A Wedge 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙🇪🇺 (@AndrewWedge) reported from Dunfermline, Scotland

    @virginmedia They may be dedicated but if they don’t have the permissions to help or work in the right department it’s no use. I can be free at 4pm for a webchat

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • GIB1989 Steve Paynter (@GIB1989) reported

    @virginmedia Yes I understand that but he still gets access to my internet after I switch the hub on it's as if he bypasses the hub when it is on but cant access the internet when it is off the guest network is disabled this is why its driving me crazy

  • braddchambers Bradd Chambers (@braddchambers) reported

    @virginmedia No it’s been like this for almost a month. My flat mate is currently wfh so it’s a bit of a problem

  • Purple_stocks74 Tom Stocks (@Purple_stocks74) reported

    @virginmedia Was just a general comment , have come to the end of attempting to have the issue resolved 👍

  • JustGrantHere Grant Battersby (@JustGrantHere) reported

    @virginmedia But if you cannot provide me with the service, I don't understand how I'm in breech of contract. I would pay if the service was there but I cannot afford a cancellation fee. I am not in a place where I can be frivolous with money and it'll have an impact

  • AnthonyBurnsRed Tony (@AnthonyBurnsRed) reported

    @virginmedia hello. I have a question. I am currently with EE broadband. I am correct in thinking that I can sign up for your fibre with having to cancel EE since its a separate line? Thanks

  • Marloni_um Saweeties serious candidate 🧊 (@Marloni_um) reported

    @virginmedia I'm actually tired wifi goes down every other day and now it's locked off till 6pm, you're honestly lucky I redrafted this 3 times cause I'd be dancing with the devil for my drafted tweet

  • mjwroutledge Matthew Routledge (@mjwroutledge) reported

    @virginmedia I spent an hour on phone yesterday & neither person listened to what I was saying - they seemed to only want to deal with what was on their script/check list. Sorry but good customer service is NOT telling me to call again...maybe customer care is not important to @virginmedia

  • Purple_stocks74 Tom Stocks (@Purple_stocks74) reported

    @virginmedia Spoke to tech support again about a fault ongoing for months , the advisors seem to go rather quiet when you Have some idea what you're talking about and also ask them about virgin knowing about a fault in there services and misleading customers

  • nick17919133 nick (@nick17919133) reported

    @virginmedia I've reset everything been trying to get help from the virgin media forum as virgin haven't helped sort this problem for the last 2-3 months I've been with you

  • Pensar_Mark Mark Williams (@Pensar_Mark) reported

    Today's top tip: Do not even consider signing up with @virginmedia unless you are content with possibly the worst 'customer experience' you might ever come across. The organisation appears to have zero empathy and the arrogance is astounding.