Virgin Media Outage Report in Bothwell, South Lanarkshire, Scotland
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bothwell, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bothwell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 02: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Bothwell, South Lanarkshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Glasgow, Motherwell, Bellshill, Airdrie, Cumbernauld, Hamilton, High Blantyre, Coatbridge, Bothwell, Wishaw and East Kilbride.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Wi-fi | |
| Motherwell |
Total Blackout | |
| Glasgow |
Wi-fi | |
| Glasgow |
Wi-fi | |
| Glasgow |
Internet | |
| Glasgow |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bothwell, Scotland
Latest outage, problems and issue reports in Bothwell and nearby locations:
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Bewildered Boy
(@bewilderedboy) reported
from
Glasgow, Scotland
@jasmclaughlin2 @virginmedia The virgin app says its an issue in my area and its down till tomorrow afternoon. Not amused.
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Stephen Fallon
(@sffallon1) reported
from
Hamilton, Scotland
@virginmedia Absolutely shocking broadband, don’t join Virgin media folks, I upgraded last month and WiFi signal is shocking , better of with old dialup 😡😡
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Alan Lappin
(@GiggsyBlantyre) reported
from
Hamilton, Scotland
@virginmedia Potential cancellation. My mother was present at the time of the call, and I wanted to discuss options, whether to downgrade/cancel. But contact centre were so unhelpful.
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Ross MacLean
(@jamboross) reported
from
East Kilbride, Scotland
@virginmedia If I dont get a resolution to my expectations you have lost a customer.
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19nine78
(@19nine78) reported
from
Motherwell, Scotland
@virginmedia Now if either of your call handlers had sent me that earlier I could have made an informed decision 😂 Appreciate you can't access details on here but you've been more helpful than anyone else. Complaint sent via website form as well. Sadly, your probably losing a customer
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G.M
(@g_mccutch) reported
from
Hamilton, Scotland
@virginmedia Fortunately, though unable to resolve the problem, the 4th person I spoke to didn’t feel the need to hang up on me or lie and has arranged an engineer visit for next week. All this after listening to the same hold music for a combined total of 83 minutes (3/3) 👍🏼
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Fitzy 🍀
(@Fitzy_07) reported
from
Glasgow, Scotland
@virginmedia I'll ask for the reference if I get through again. The chap on the phone read the complaint back and it wasn't what I'd discussed
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John Hughes
(@Hughesy48) reported
from
Glasgow, Scotland
@virginmedia Not surprisingly told that I couldn't be transferred to a manager then told they'd transfer me to collections, incompetence of the highest order, shameful customer service, another hour and a half wasted! 😡
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Fitzy 🍀
(@Fitzy_07) reported
from
Glasgow, Scotland
@virginmedia Phoned the helpline like you said, guy told he'd transfer me to Customer Relations, who hung up...what you meant to do man 😂😂😂😂😂
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Tony
(@macaroni1888) reported
from
Glasgow, Scotland
@virginmedia Our head office is now in its second day without Broadband, which is an utter disgrace. Please advise when service will be restored.
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brazen productions- jules hussey
(@brazenprods) reported
from
Glasgow, Scotland
Just had to increase my @O2 data allowance cos my @virginmedia is so bad my phone switches to mobile data all the time.
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John Hughes
(@Hughesy48) reported
from
Glasgow, Scotland
@virginmedia Unfortunately you've had your chance, this has been the issue since February this year and you either don't have the staff equipped to resolve or plainly just don't want to resolve.
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Bewildered Boy
(@bewilderedboy) reported
from
Glasgow, Scotland
Plan for today was to binge Mindhunter season 2 but thanks to @virginmedia for taking my broadband down that's not happening. Not happy
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Jimmy Prentice
(@jimmyp314) reported
from
Glasgow, Scotland
Missus been on fone for over half an hour to cancel our @virginmedia subscription but person couldnt help n pit us thru to someone else so been on hold for another 15 mins... hey @richardbranson aint ur pockets fat enough... disgraceful 😡😡😡
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Alan Lappin
(@GiggsyBlantyre) reported
from
Hamilton, Scotland
@SupportPDC **** them then mate! Having a similar problem with @virginmedia - given them ample opportunities to sort an issue, no joy. Just cancelling the direct debit instead, that’ll instigate them to contact me!
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Fitzy 🍀
(@Fitzy_07) reported
from
Glasgow, Scotland
@virginmedia They put on the notes that I wanted to register a complaint but never registered it as a complaint...so there's no reference 😂😂😂
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Chris A
(@p0rkpiehat) reported
from
Glasgow, Scotland
@virginmedia After my repeated calls and issues I won’t believe it unless I see it. I haven’t directly spoken to a manager but last time it was apparently approved by a manager and out through while I was on the line. I won’t make anymore calls about this as it’s pointless. I’ll DM my details
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John Hughes
(@Hughesy48) reported
from
Glasgow, Scotland
@virginmedia I will be lodging a complaint followed by cancelling my contract.
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Fitzy 🍀
(@Fitzy_07) reported
from
Glasgow, Scotland
@CGhirl88 @virginmedia I can confirm there are hunners of better deals with much better customer service
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John Hughes
(@Hughesy48) reported
from
Glasgow, Scotland
@virginmedia Just been on web chat for 45 mins then phone call for 25 mins to someone who doesn't understand or doesn't want to understand, waiting on hold again, disgraceful customer service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Adam
(@Adam9641) reported
@MickAmos9 @simonshires2 @virginmedia I was with sky and moved to virgin. Massive mistake. Terrible customer service.
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Crossey
(@crossey86) reported
@OpenreachHelp maybe you could help me by telling me when ultrafast is going to be available in my area? It’s seems half the housing estate is on the other half isn’t… I need faster speeds and quick before I leave BT and go to @virginmedia
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Lady Elaine’s Illegitimate Daughter 🇬🇧🇪🇺🍷🧀
(@donewiththis_as) reported
@hawkins_carole @EdenGreg @virginmedia Yerr… This is why I’ve never actually had Sky before, but as since 2018 they are owned by Comcast and no longer owned by Murdoch, I figured it was probably OK…
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Paul
(@Binghater) reported
@virginmedia Let me explain ...for the umpteenth time...I don't want to cancel... cancelling may incur a fee....my contract has come to an end and I do not want to renew it...this is completely different from me cancelling. But regardless...your customer service will not help me
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Gareth Howley
(@FlamingVENOMz) reported
@virginmedia When it works the wifi is ok. The box doesn’t pause/ rewind or store anything. been dealing with customer service on WhatsApp all day for over 8 hours I’ve never had a worse customer service experience in my life than today. I’ve been a customer for years but they don’t care
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natalie maloney
(@MaloneyNatalie) reported
@virginmedia Called the number you said, went through all the correct channels. It said there were issues and then hung up !!! Brilliant. Can you give me a number where I can talk to a human being. I’ve been months without internet now. My next call is to @SkyUK !
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Gareth Howley
(@FlamingVENOMz) reported
@virginmedia The WiFi completely goes down regularly. And the tv is literally a waste of money as the box hasn’t worked for months. I was offered a free upgrade today then told it wasn’t actually free then have been passed to about 4 different people and 8 hours in have gotten nowhere
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Tony Lewis
(@barbilliardtony) reported
Hey @virginmedia my mum’s phone line isn’t working. She is vulnerable and has a 24hr Careline attached to the phone. I have now been “talking” to bots for over 2 hrs without getting anywhere. In what world is this good customer service?
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Rowland
(@For_tis_I) reported
@VirginMediaCorp by insisting I give my phone number when check if I can get your service at home, you have lost a potential customer. I don't want you calling me over and over again, I just want to be able to make an informed choice, that choice is now Virgin Media free!
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James Gibson
(@jamesgibson279) reported
@harrisharrison @virginmedia Two years before they fix ours mate replace old router with old router, make sure they give you the newest hub (&brand new) cos they dish out second hand crap over and over .