Virgin Media Outage in Greenock, Inverclyde, Scotland

@virginmedia I’ve done all that and it always says “no issues” but often when you get through on the phone you’re told there are and engineers are working on it. I’m just fed up of having to go through all the tests and restarts every time I want to record something or watch catch-up tv

@virginmedia I’m paying for 200mbps and sometimes I achieve that, like now, but I still can’t watch @BBCiPlayer without constant buffering. This “local” issue was supposed to be sorted. Seriously considering other options to watch @BBCMOTD

Anybody else having problems with Virgin Media internet?

@BeckyEverson @SkyUK @virginmedia Been with them for 20 odd years from the old NTL days and never had a problem, their customer service on the other hand...

@virginmedia I’ve disabled Dolby and it seems to be ok at the moment so hopefully that’s solved it. Thanks for your help. Pete

Since upgrading to @virginmedia M200 broadband the sound and vision in our tv keeps going out of sync. Does anyone know why and if there’s a solution? Thanks

@virginmedia I have been waiting for over a week for a return call from customer service , obviously don’t want my business after 20 years . Looking for a new broadband provider any suggestions . One that actually works would be good 🤬

@virginmedia Broadband once again running at 50% bandwidth, at most. Not funny with parents working from home plus 2 teenagers doing home learning. Should I now just pay half my bill for half the service?

@mcneill_craig @virginmedia They don't make live chat easy to find for existing customers. If you are a new customer browsing packages it's there. But minute you log in to VM online the function vanishes into thin air

@virginmedia I have an outstanding complaint since 12/01 with a promise a supervisor would call within 72 hrs having heard nothing since 12/01 I phoned yesterday and was told a supervisor would call within 24hrs still no call appalling customer service. Where do escalate this to

@virginmedia No no one else has problems

@virginmedia no wifi for nearly 4hrs... tried to call but gave up after being on hold for 40 minutes... help.

@michaelt1967 @virginmedia We gave up, constant hassle with poor virgin wifi... fitted Nest wifi and turned our virgin Hub to Modem mode. Everything is brilliant now.

@virginmedia is it possible to get customer support, or am I expected to continue paying for a non service?

@virginmedia after 4 weeks of trying and hours wasted eventually got through to a human. After problem analysis he announced “our systems are down, please call back after 4 hours”,I asked him to call me back,our system cant do that,really? Worst customer service - bye Virgin. 👋

@virginmedia my daughter is doing her uni degree from home at the moment and she cant miss deadlines to hand in papers so it's quite an issue for us, any help would be greatly appreciated

@virginmedia Hi, yesterday we restarted our modem, ever since only half the devices in the house have wifi... half of them cant even find our network anymore, ranging from phones to smart TVs... can I please have some assistance as to why this has happened?

@virginmedia @DanRoPo I am also having this problem. 7 times since 8am this morning on my landline!!!!!

@virginmedia Seemed to settle down after a hour or so, seems to be okay tonight

@virginmedia is there a known problem in the PA10 area?

@virginmedia I have a crap load of your old tech. How do I get rid of it?

@virginmedia Again it flicked off and on..and yet again as I tried to type this reply. Partner called the help line...after going through everything on there it said there is a known problem in the area and an engineer is apparently looking into it, but when I check the status page , no issue

Ive been in my new flat for 3 weeks and already @virginmedia broadband has gone down for over a day now, such a crap company!!!

@virginmedia and you gunna fix the ******* WiFi or what

@sophieRblake @virginmedia Same issue here in Bn1 Preston park

@virginmedia Please stop opening lying. I’m sure @richardbranson will be very proud to hear the type of CS operators you guys hire and how THEY treat your customers. But I assure you and anyone considering internet from VM to stay as far away as possible. I’m calling @Hyperoptic today.

@virginmedia are any of your numbers 0161 917 9842 or 917 8472 had two calls within 5 mins saying they are you wanting router info when I ask which dept they put phone down is this more scams getting fed up I am TPS registered

@virginmedia ok yodel has said they have been they haven't 3 times I am giving two choices get the router delivered by a company who can do a job or cancel our account

@virginmedia That’s a lie and we both know it. You’ve been saying this twice a month, every time it happens for the past year. You do not care nor are you doing anything about these issues. If you did someone would have dealt with it yesterday and not almost 24 hours later. #pathetic #lies

@virginmedia Can you tell me how long Virgin will be down in Brighton please?