Virgin Media outages and service status in Greenock, Scotland
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Greenock, including 0 direct reports.
- The most common problems reported in this area mention Internet and Wi-fi.
- Internet (50%)
- Wi-fi (50%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Greenock, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Greenock, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 4: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Greenock, Scotland
The most recent Virgin Media outage reports came from the following cities: Alexandria, Dumbarton, Johnstone, and Greenock.
Community Discussion
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Virgin Media Issues Reports Near Greenock, Scotland
Latest outage, problems and issue reports in Greenock and nearby locations:
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James Johnstone (@jayceejay55) reported from Dumbarton, Scotland@virginmedia after 4 weeks of trying and hours wasted eventually got through to a human. After problem analysis he announced “our systems are down, please call back after 4 hours”,I asked him to call me back,our system cant do that,really? Worst customer service - bye Virgin. 👋
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Victoria McKinley (@Caseyghirl) reported from Dumbarton, Scotland@virginmedia have to have the worst customer service ever! Over 75 mins on the phone and still no replacement for out faulty box 😡
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Tyronelad (@mogwaiboy16) reported from Alexandria, Scotland@virginmedia I don’t want to leave been a customer of Virgin media for 30 years, and I’m told my monthly data allowance is used when I connected to WiFi, customer service on 789 was insisting that was the the case , and on web chat exactly the same. What am I meant to do when nobody can help
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Peter Robinson (@robbo_1962) reported from Dumbarton, Scotland@virginmedia I’ve done all that and it always says “no issues” but often when you get through on the phone you’re told there are and engineers are working on it. I’m just fed up of having to go through all the tests and restarts every time I want to record something or watch catch-up tv
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Robert McGowan🏴 (@robmcg6) reported from Alexandria, Scotland@virginmedia shocking service,on hold for over 30 minutes to speak to someone about my tv package.then they hang up. Time for a change after more than 10 years you would think they value your business 😡😡😡😡😡😡
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Mike (@mickfiftyfive) reported from Dumbarton, Scotland@virginmedia So channel's 1-5 are back up but all other channel's are still showing error cod (v53), whats the issue @virginmedia ???
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AmandaM2282 (@AmandaM2282) reported from Alexandria, Scotland@virginmedia Long story short I was told information that was not correct claimed my money back after being advised to do so the money then has been added back on to my next bill and after endless chats emails complaint forms promises of a call back I’m still waiting to get this resolved
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Peter Robinson (@robbo_1962) reported from Dumbarton, Scotland@virginmedia I’m paying for 200mbps and sometimes I achieve that, like now, but I still can’t watch @BBCiPlayer without constant buffering. This “local” issue was supposed to be sorted. Seriously considering other options to watch @BBCMOTD
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🏴 Gary ScottishEagle 🏴 (@garydg7) reported from Greenock, Scotland@virginmedia Yes, and reinstated her service around lunchtime today. Come 5pm, they cut her off again!!
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michael hutcheson (@mickhutcheson) reported from Bishopton, Scotland@mcneill_craig @virginmedia They don't make live chat easy to find for existing customers. If you are a new customer browsing packages it's there. But minute you log in to VM online the function vanishes into thin air
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🏴 Gary ScottishEagle 🏴 (@garydg7) reported from Greenock, Scotland@virginmedia ... my wife who has authority to speak on her account on her behalf has been unsuccessfully trying to get you to once again resolve the issue. As it stands, we have been advised someone will be in touch within 24 hours. Unacceptable!! My mother in law lives alone
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Lauren (@M1SSes0) reported from Greenock, Scotland@virginmedia The service page is unavailable! It’s giving an error message. And I cannot face an hour on hold on the phone again.
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Paul Harwood (@PaulHarwood3) reported from Alexandria, Scotland@virginmedia All it says is there is an issue no details
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Miss Grundy (@Miss_Grundy94) reported from Alexandria, Scotland@virginmedia my internet and TV connection did not work at all the full day yesterday and it is still not fixed. Could you advise me what the issue is and when it will be fixed please? G83 area in Scotland.
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Paul Harwood (@PaulHarwood3) reported from Alexandria, Scotland@virginmedia Your customer service is appalling without any network for two days whe I call I am told service will not be back till 14th of October. No access to any type of manager in uk.abs raging
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Andy Murdoch (@AGM60) reported from Wemyss Bay, Scotland@virginmedia Therein lies part of your issue. Contact centre customer service non-existent. No accountability. Empathy zero and telephony platform not fit for purpose @richardbranson I look forward to a resolution as per an email now received. Confidence low unfortunately.
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Steven Beattie (@BETTYLAROO) reported from Linwood, Scotland@virginmedia YouTube app on V6 box has had playback issues for months. Used to be black screen flashing up for a second at beginning of every video, today it's black screen throughout video and only audio. Not good 🙄
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Rebecca Thompson (@Rebecca_GMFC) reported from Greenock, Scotland@virginmedia @stumcc761 Service is always shocking, fed up with it 😒🥱
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Lindsay Reid (@lindsr87) reported from Greenock, Scotland@virginmedia I’ve had terrible WiFi coverage at home in the past few weeks and a mega frustrating conversation with your tech team this afternoon.
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Kevin (@Tumsh41) reported from Greenock, Scotland@Aaroonio @virginmedia Not working this morning here.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Danny Morris (@danny_9_morris) reported@virginmedia Still intermittent, the app says no issues but clearly something is wrong
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Ali@Makely (@MakelyStudio) reported10+ years. 50M+ users. £11M+ revenue impact. Mercedes. Citibank. Sky. Virgin Media. NatWest. Here's what I learned: Bad product flows can cost thousands, or even millions, in lost revenue. Regardless of company size. What kills conversions in big-name products does the same for startups: - Onboarding that loses people in the first 60 secs - Pricing pages that confuse instead of convert - Sign-up flows that cause decision fatigue I’ve seen that when you fix these - you get more from the traffic you already have. Now I build those same systems for funded startups - so they keep the users they've already paid to get.
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aldo (@ukaldo2) reported@virginmedia The service has now been maintained but on us to ensure that's the case. You shouldn't have had one of your sales reps pressure my mother night after night without checking a service could be provided within your budget
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MR COOL (@Lifeline04India) reported@virginmedia Hi Team, no one caled still. Is this the way Virgin media support? Please cancel the delivery and order asap.
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♏︎♎︎♌︎ (@amavee13) reported@virginmedia FIX YOUR ******* SIGNAL - I want a refund
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G99 (@G99____) reported@BingoBertie @RichardLXXII @virginmedia Yes you clearly have no clue about the wording of the contract. Contracts have a fixed period and if you are smart you have discounts. They however have a fixed period, so if you let them run out the contract continues without them. So what your are suggesting is bad
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OMF (@exolon) reported@FractalDoctor I called Virgin Media the other day and had to spend 5 minutes shouting slowly at an almost useless AI, before being passed to the loudest call centre in India where they tried to upsell me a mobile phone plan before accepting my instruction to end a broadband service. Greed.
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Andrew Yates (@freddy6T6) reported@JoeNaConnacht Virgin Media panel very harsh, huge result, scored 33 points and attacked very well. Missing Porter, Doris, Crowley, O’Brien & Balacoumbe. Set piece is a problem but otherwise played well
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Richard (@ylesine999) reportedTired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_ultra_iptv6 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies
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STEPHEN (@stevied151181) reported@virginmedia I've just had a lovely chat with Kabeer to renew my contract. He was polite, friendly and helpful. Please make sure he's praised for his customer service. 5🌟