Virgin Media outages and service status in Greenock, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Greenock, including 1 direct report.
- The most common problems reported in this area mention TV and Internet.
- The most recent signal from this area was received Aug 13, 10:11 AM GMT+1.
- TV (67%)
- Internet (33%)
The latest reports from users having issues in Greenock come from postal codes PA16 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Greenock, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Greenock, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 13: Problems at Virgin Media
Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Greenock, Scotland
The most recent Virgin Media outage reports came from the following cities: Greenock, Alexandria, Dumbarton, and Johnstone.
| City | Problem Type | Report Time |
|---|---|---|
 Greenock
|
TV | 10 hours ago |
|
Alexandria
|
Internet | 11 days ago |
Community Discussion
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Virgin Media Issues Reports Near Greenock, Scotland
Latest outage, problems and issue reports in Greenock and nearby locations:
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Gordon Bradford (@gbradford67) reported from Brookfield, Scotland@virginmedia Broadband once again running at 50% bandwidth, at most. Not funny with parents working from home plus 2 teenagers doing home learning. Should I now just pay half my bill for half the service?
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James Johnstone (@jayceejay55) reported from Dumbarton, Scotland@virginmedia after 4 weeks of trying and hours wasted eventually got through to a human. After problem analysis he announced “our systems are down, please call back after 4 hours”,I asked him to call me back,our system cant do that,really? Worst customer service - bye Virgin. 👋
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Susie (@Susie61180) reported from Greenock, Scotland@virginmedia all my channels including freeview ones are giving the message 'channel not authorised' this morning, I've rebooted and still the same, any help please??
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michael hutcheson (@mickhutcheson) reported from Bishopton, Scotland@mcneill_craig @virginmedia They don't make live chat easy to find for existing customers. If you are a new customer browsing packages it's there. But minute you log in to VM online the function vanishes into thin air
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Michael Macdonald (@justcall_mesir) reported from Alexandria, Scotland@virginmedia - 3hrs on the phone today to several of your "Managers, Collections, and Tier 1 and 2 staff" No further forward, due to unprofessional calls, rudeness, and staff with a sloppy shoulder approach with no solution, no acceptance of error. Shocking customer service.
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Dee McBee (@dee_mcbee) reported from Greenock, ScotlandInternet not working in pa14 area, website says there are no problems in my area @virginmedia
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Kevin (@Tumsh41) reported from Greenock, Scotland@Aaroonio @virginmedia Not working this morning here.
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mac / macca (@neilmacallister) reported from Alexandria, Scotland@virginmedia ... any update on the G83 9PP issues ? Into the 3rd day of no TV reception and broadband connection constantly lagging...
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Saorsa Alba Photography (@saorsa_alba) reported from Alexandria, Scotland@virginmedia Hopeless customer service. All you had to tell me was yes or not if it was virgins fault in my area. But then again your just a call centre and hopeless.
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Steven Beattie (@BETTYLAROO) reported from Linwood, Scotland@virginmedia YouTube app on V6 box has had playback issues for months. Used to be black screen flashing up for a second at beginning of every video, today it's black screen throughout video and only audio. Not good 🙄
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Stephen (@Websergeant) reported from Kilbarchan, Scotland@virginmedia is there a known problem in the PA10 area?
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🎄Marie🎄 (@rmariet7) reported from Greenock, Scotland@DannyWoodwad Been there when my mum had Virgin media. If I continue having problems, I will be changing.
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Lauren Colton (@laurencoltonx) reported from Johnstone, Scotland@virginmedia phoned to cancel but got told it was a 45 minute wait and to call back at quieter time which is Saturday as they don’t offer call backs - gave up when I was transferred to 5 different departments - is this a joke #stressed
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Mark James West🍀 (@WWestyyy_) reported from Johnstone, Scotland@virginmedia Been off since this morning, didn’t think much of it until tonight. Been off since about 8.30, not fussed much channels and that are still on just no internet, neighbours have same problem
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Fiona duddy (@DuddyFiona) reported from Greenock, Scotland@virginmedia is there any issues in pa14 with TV connection
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Jed Cook (@CookJed) reported from Greenock, Scotland@PremierSportsTV Thanks but paying to watch on tv not iPad ; you need to have a word with @virginmedia who initially claimed not to know re the problem then cut me off twice ; never got through to customer service yet though they have now sent tweet
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Craig Taylor (@Craigsheesh) reported from Alexandria, Scotland@virginmedia had an absolutely waste of time phone call with Jay from your customer service today. Been with yourselves for 9 years and he was not prepared to assist me in the slightest to try and work out a better deal. Clearly customer loyalty means nothing to you.
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nina (@nina95020657) reported from Alexandria, Scotland@riddmj @virginmedia I’ve also tried making a complaint online and it won’t send that either so you can’t do anything online or on the phone so if you cut people of what you going to do then just apologise. Because it’s not fair if you do actually do that.
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Paul Harwood (@PaulHarwood3) reported from Alexandria, Scotland@virginmedia All it says is there is an issue no details
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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m (@Marcus_Campana) reported@virginmedia when I contacted u earlier in the year I was told the upgrade to the 360 box doesn't mean a new contract, but yet after months of you harassing me I've upgraded box and low and behold you've sent me a new contract until 2028 , not happy how do I cancel???
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Larissa 💙 🏴 🇬🇧 🕊️ (@Rissa71blues) reported@virginmedia @D4N7O Not working Chesterfield!
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.Bad (@Badmufc) reportedHey @virginmedia My nets been down since 10 o'clock last night got any information on anything at MK42 8TS. Can't even make a phonecall to VM 😭
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Captain Howdy (@colonbarbarian) reported@denchaser @virginmedia I love my VM broadband, but dealing with their "customer service" team is like banging head against a brick wall. I just renewed my contract, still being charged twice as much as a new customer. Offered me £55 a month then went up to £59 as soon as I went to accept it.
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Nicky P. Smalley (@Nicky_P_Smalley) reported@virginmedia All I need you to do is fix the internet in this postcode and keep it fixed. Not difficult.
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Box National (@BoxNational) reportedHi , how can I escalate a serious issue which after 7 days is getting worse and im getting packages and increases which I am not asking for in fact I cant believe the incompetence from your customer services, its really bad and I need to speak to someone urgently @virginmedia
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Caroline (@finn33) reported@virginmedia home WiFi down again. No update on engineer time. Just that they’re fixing the problem. How can we get this sorted. Seems a bit of heat and your WiFi goes down. What exactly am I paying for?!
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John Bhoy Walton (@walton_bhoy) reported@virginmedia 33 mins on the phone to be told the engineer who was out on 24/072026 did not fix my issue but told me it was shocking really bad
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Jonesy (@Beechside) reported@Dom_EFC @virginmedia Wait til you try & cancel it They make it as difficult as possible Ended up sending a recorded delivery letter to Head Office (when I eventually got the address)
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oodaluke 🇺🇦🇪🇺 (@oodaluke) reported@cw_fc26 Same here, Virgin Media issue