Virgin Media Outage Report in Greenock, Inverclyde, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Greenock come from postal codes PA16.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Greenock, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Greenock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 11: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near Greenock, Inverclyde, Scotland
The most recent Virgin Media outage reports came from the following cities: Johnstone, Gourock, Greenock, Alexandria, Dumbarton, Helensburgh, Bishopton and Port Glasgow.
| City | Problem Type | Report Time |
|---|---|---|
 Johnstone |
Internet | |
| Gourock |
Internet | |
| Greenock |
Internet | |
| Greenock |
TV | |
| Alexandria |
TV | |
| Alexandria |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Greenock, Scotland
Latest outage, problems and issue reports in Greenock and nearby locations:
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Anne McLean
(@annemclean66) reported
from
Dumbarton, Scotland
@virginmedia How do I get through to a human to discuss a problem with my neighbours Virgin account?
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Angie Murphy
(@angie__murphy) reported
from
Greenock, Scotland
Has anyone got that Virgin Media 1 gig internet? If so, what's it like for stability, etc?
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Peter Robinson
(@robbo_1962) reported
from
Dumbarton, Scotland
@virginmedia Just tried that, still not working
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AmandaM2282
(@AmandaM2282) reported
from
Alexandria, Scotland
@virginmedia I was advised to apply for the indemnity off a supervisor no one said it would be added on at a later date and the whole reason it happened was because an advisor on the chat told me I would have no charges to pay in feb this is my problem too much Erin info and no one fixing it
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AmandaM2282
(@AmandaM2282) reported
from
Alexandria, Scotland
@virginmedia Long story short I was told information that was not correct claimed my money back after being advised to do so the money then has been added back on to my next bill and after endless chats emails complaint forms promises of a call back I’m still waiting to get this resolved
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Michael Macdonald
(@justcall_mesir) reported
from
Alexandria, Scotland
@virginmedia please have any of the following fake names call me back please ASAP....abby, abys manager, Jean on collections, Bradley who passed me on to some else cause he was out having abeer, or Luke who didn't finish finding a solution to @virginmedia's ineptitude.
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🏴 Gary ScottishEagle 🏴
(@garydg7) reported
from
Greenock, Scotland
@virginmedia Not only that, when pointing out to your CS team that the account holder was a vulnerable person, my wife was advised "what do you want me to do with that?" By the operator. Shameful. Fix her issue and stop cutting her off for no reason!!
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Steven Beattie
(@BETTYLAROO) reported
from
Linwood, Scotland
@virginmedia YouTube app on V6 box has had playback issues for months. Used to be black screen flashing up for a second at beginning of every video, today it's black screen throughout video and only audio. Not good 🙄
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mac / macca
(@neilmacallister) reported
from
Alexandria, Scotland
@virginmedia ... any update on the G83 9PP issues ? Into the 3rd day of no TV reception and broadband connection constantly lagging...
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mac / macca
(@neilmacallister) reported
from
Alexandria, Scotland
@virginmedia Is there a problem with TV reception in the G83 Area (Alexandria) ? Completed all diagnostic checks on my TV and Tivo box and still no reception yet. Please reply... thanks
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Met Halil
(@LETSAVEIT_METTV) reported
from
Greenock, Scotland
@virginmedia red button for football not working again
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mac / macca
(@neilmacallister) reported
from
Alexandria, Scotland
@virginmedia - Internet / Broadband service has been terrible last few days, any problems in this area, I am in G83 postcode Strathleven, Alexandria. Thanks
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Peter Robinson
(@robbo_1962) reported
from
Dumbarton, Scotland
@virginmedia I just turned everything off at the mains and restarted it all and that seems to have sorted it. Don’t know why I didn’t think to try that before. Thanks for your help and suggestions 👍
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🎄Marie🎄
(@rmariet7) reported
from
Greenock, Scotland
@DannyWoodwad Been there when my mum had Virgin media. If I continue having problems, I will be changing.
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🏴 Gary ScottishEagle 🏴
(@garydg7) reported
from
Greenock, Scotland
@virginmedia Your customer service is absolutely shocking. You have cut off a vulnerable pensioner twice in the past 72 hours for reasons of your own error, leaving her with no means of communication whilst apparently being unable to fix the issue for 24 hours. Shocking! 🤬
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🏴 Gary ScottishEagle 🏴
(@garydg7) reported
from
Greenock, Scotland
@virginmedia ... my wife who has authority to speak on her account on her behalf has been unsuccessfully trying to get you to once again resolve the issue. As it stands, we have been advised someone will be in touch within 24 hours. Unacceptable!! My mother in law lives alone
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mac / macca
(@neilmacallister) reported
from
Alexandria, Scotland
@virginmedia - As it is more than 24 hours since this issue was raised, and is still not resolved, all checks completed and no service I want to book a home visit by a technician asap. Thank you.
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Paul Malloy
(@PMalloy67) reported
from
Greenock, Scotland
@virginmedia getting really fed up with your service. Too many times I get message about can't connect to hub or some other connection problem. Cant even watch recordings as its on unit in living room. Bloody annoying for what you charge.
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Michael Macdonald
(@justcall_mesir) reported
from
Alexandria, Scotland
@virginmedia - 3hrs on the phone today to several of your "Managers, Collections, and Tier 1 and 2 staff" No further forward, due to unprofessional calls, rudeness, and staff with a sloppy shoulder approach with no solution, no acceptance of error. Shocking customer service.
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🏴 Gary ScottishEagle 🏴
(@garydg7) reported
from
Greenock, Scotland
@virginmedia Yes, and reinstated her service around lunchtime today. Come 5pm, they cut her off again!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Catherine Ham
(@CatherineMHam) reported
@virginmedia The customer advisor kept saying he couldn’t see all the information but did acknowledge someone may have ‘misheard’. Despite his assurance about 48hr reconnection we have still been text about collection of Virgin box etc. Please DM me to arrange a phone call to resolve.
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Paul D
(@RCZPaul) reported
@virginmedia Still, after all this time and you saying you have the equipment back, I am getting emails to the closed account (you closed it) letters to my old house, (you was notified I have moved) and now I have had to take my complaint to the regulator. Some good talking to you.
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bruh
(@32bitboof) reported
@mikeallder @virginmedia same problem here
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Rachel Smith
(@HotelRach) reported
@jerrijd @virginmedia Ours is still down :(
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🖤🤍🖤˜”*°•.˜”*°• Marie •°*”˜.•°*”˜🖤🤍🖤
(@Blue_eyes_Holty) reported
@virginmedia what’s the complaints department number ? Your customer services is absolutely shocking ! Put through to 8 different people then the last hangs up !!! All to close account! Absolutely disgusting service ! The fact I was thinking of staying
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hlord08
(@ponks1) reported
@virginmedia no phone signal on my mobile all morning . Can you advise please
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Steelboy and *Woke* 🇪🇺🇬🇧🇳🇱🏳️🌈🌍
(@steelboysteel) reported
@DrewLawDesign Virgin Media customer support.
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colin burke
(@twitburkie) reported
@virginmedia how do I report having NO land line phone service? Tests say no issues, when I phone the recording blathers on re broadband problem, before advising I've called re fault with TV? Then it suggests possible wait for an hour-maybe if I was sure of being correctly routed
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Rachel Smith
(@HotelRach) reported
@virginmedia Any news? Our postcode is EX4 3SP, I can’t register the issue online as we’re a business. Who can’t do any work at the moments with lots of disgruntled guests!
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camcatchthesehands
(@camiikazeee) reported
It’s literally the 21st century @virginmedia there is no excuse for your WiFi to be so bad pls grow up