Virgin Media Outage Report in Tranent, East Lothian, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Tranent, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Tranent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Tranent, East Lothian, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh, Kirkcaldy and Dalkeith.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
TV | |
| Edinburgh |
Wi-fi | |
| Edinburgh |
Wi-fi | |
| Edinburgh |
Wi-fi | |
| Edinburgh |
||
| Edinburgh |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Tranent, Scotland
Latest outage, problems and issue reports in Tranent and nearby locations:
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Ewan A. Walker
(@ewalker287) reported
from
Edinburgh, Scotland
The WiFi in this house is so bad. A full five minutes to load a single webpage 😭 thanks virgin media, about as useful as a chocolate kettle.
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Stuart Gray
(@StuartIGray) reported
from
Edinburgh, Scotland
Anyone else having WiFi issues with @virginmedia done everything they suggest online and now been on hold for 20mins. Two days without wifi is far from ideal. Lucky it’s the weekend and I just want to watch Bridgerton and not trying to do more important things.
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RJ Bayley, home studio voice artist 🎙️
(@RJBayley) reported
from
Edinburgh, Scotland
@virginmedia hi do you have some way to chat with a customer service advisor instead of sitting on hold on the phone? Thank you
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Scott Coltherd
(@scott_coltherd) reported
from
Edinburgh, Scotland
@virginmedia You are trying to say if I had of picked the standard option I wouldn’t of had any problems. Virgin media is a joke these days. phone calls every day to try and upgrade my package even tho I tell them to stop calling. Moving house soon but will get sky after 10 years with virgin.
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Stuart Gray
(@StuartIGray) reported
from
Edinburgh, Scotland
@virginmedia I tried to but the network ID doesn’t show on any device.
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George
(@olsoweir) reported
from
Edinburgh, Scotland
@virginmedia trying to give you guys money setting up a new broadband connection and the rep hangs up after being on the phone for 30 mins, doesn’t call back. How am I supposed to sign up with you now? Soooo poor.
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Amber Hammond
(@ambermhammond) reported
from
Edinburgh, Scotland
Bored of being fobbed off @bt_uk @OpenreachHelp No WiFi since December 18th, consistently promised fix dates and still no resolve. Escalated again today, no one will contact us till next week - promed today it would be fixed. If you're in Edinburgh just go with @virginmedia 😩
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Jane Wilson
(@janewilson_1812) reported
from
Edinburgh, Scotland
@virginmedia Believe me I’ve been with you for 23 years and I have tried everything. I eventually already have an engineer coming tomorrow for a different problem was just not wanting another night with just channel 4!
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staticcameraman #staysafe
(@rovingcameraman) reported
from
Edinburgh, Scotland
Very unimpressed with @virginmedia #virginmedia , no surprise there it would appear. Sales pick up after one ring but when transferred to customer service currently on hold for 30 mins and counting. Each of those minutes brings me closer to wanting to cancel my subscription.
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Mandy forrest
(@mandukes) reported
from
Edinburgh, Scotland
@virginmedia WiFi keeps dropping out every min or so. Doing my head in. Is there a issue in Eh12 8ah. Please sort it out thanks
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Raza
(@hassanrh) reported
from
Edinburgh, Scotland
@virginmedia Hi- yes, just had a truly awful call so I raised a complaint, reference is C2312202125. Looks like a few more days of suffering with an unreliable internet system, with devices sometimes working other times not working.
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David N. Anderson
(@dnanderson) reported
from
Edinburgh, Scotland
@davidd_sh @virginmedia I've been trying to cancel for MONTHS. Nothing works, not even writing to head office.
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Paul Heron
(@APaulHeron) reported
from
Edinburgh, Scotland
@virginmedia I’ve got an engineer visit booked for Saturday as that’s all your website would let me do but it seems more likely it’s a network issue as the internet is fine between 9pm and 11am every day. It’s up and down the rest of the time. EH5 area.
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Jane Wilson
(@janewilson_1812) reported
from
Edinburgh, Scotland
@virginmedia lovely engineer today fixed everything. Your customer service had removed the wrong box and I’m now the proud owner of new V6 which actually plays Netflix! Took three weeks of my life but hey ho!
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Scott Coltherd
(@scott_coltherd) reported
from
Edinburgh, Scotland
@virginmedia It was bad all the way through the undercard. It was not acceptable to charge for the bad picture. You are due a lot of people a refund.
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Stuart Gray
(@StuartIGray) reported
from
Edinburgh, Scotland
@virginmedia I have a hub 3 the main white light is on. Have tried resetting and factory reseting as advices on your website but there is no signal when I search on any device.
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Dan Fowley
(@fowley_dan) reported
from
Edinburgh, Scotland
@virginmedia trying to cancel my services as moving soon, get transferred the the moving team and you hand up on me! Phoned 3 more times and the same thing! Not phoning again, you can private message me for my details to the account to cancel
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Martin Hughes
(@shorty21785) reported
from
Mayfield, Scotland
@virginmedia any chance of 1 night when the WiFi isn’t piss poor!!
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lucy
(@Gosia79K) reported
from
Edinburgh, Scotland
@virginmedia Yes. The network is showing for a second then disappears
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Stephen Debon
(@sdebon) reported
from
Edinburgh, Scotland
@lillyt72 @virginmedia Lilly, sorry to hear you still have problems. Was probably one of the last customer on the phone last night & was 1st to be visited today at 8am. The tech changed the hub, did some things in the hub, don't think the speed is any better but haven't noticed any drop today (yet)
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rohit
(@Rohit19077) reported
@virginmedia Wow you are trying to defend your advisor. In that case why the second advisor was able to help with out me buying anything ? You perhaps will try to defend this as well.
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Daran Price
(@DaranPrice) reported
@virginmedia An offer was made which I accepted yesterday verbally, the contract(s) sent did not reflect what was offered. There appears to be serious systemic issues with misleading (put politely) practices as the default approach. Amazed how this is allowed/encouraged,
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james taylor
(@jtwest66) reported
@virginmedia The barcode on the label had already been used before so the shop couldn’t take it. The Monday I got a text at 8.45 to say someone would collect and like a frigging idiot on my day off I stayed in all day….and no one collected. You want me to call you, no chance !
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lee (wes) Mccullough
(@funkynites) reported
@MartinG04413826 @Tiffanylouiseex @virginmedia They tried to get me to pay a fee for having to cancel due to moving home and no virgin in the area. BUT they went and up the monthly contract which allowed me to cancel if I didn’t want to pay extra. If they raise your price you should be able to leave. FOC
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The House In Town
(@TheHouseInTown) reported
@virginmedia Still unable to properly communicate with a human. I'm not 12, so why do you expect me to 'talk' via. wassap? Why can I not speak to a person, on the phone, who can help?
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Dixi World
(@dixiworld) reported
@virginmedia My point is it's now 3 days with faulty speed...still have to wait to find out what the problem is?
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Scott Sanderson
(@sando_87) reported
@virginmedia The last 5 I have spoken to said they could not resolve my issue and have refused to pass me to a manager so don’t mine and another agents time and have my web chat with a manager
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Daran Price
(@DaranPrice) reported
@virginmedia I have had to cancel all services as yet again the customer service colleague contradicted what had been previously agreed. I am at a loss as to how an offer can be made which appears to be untrue.
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J O J O 💖💖
(@a_lil_bear) reported
@virginmedia I’ve done this TWICE today and once 2 days ago!! 😡😡😡 Don’t worry. I’m changing provider. Half my house it connected to the WiFi and nothing works if that doesn’t. Such a terrible constant issue.
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Steph Sims
(@steelysteph) reported
@virginmedia there’s currently a 4 hour wait to speak to someone online! You claim to have excellent customer service but make it impossible for anyone to discuss leaving.