Virgin Media Outage Report in Portsmouth, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Portsmouth come from postal codes PO1 and PO5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Portsmouth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Portsmouth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Portsmouth, England
The most recent Virgin Media outage reports came from the following cities: Southampton, Portsmouth, Gosport, Havant, Waterlooville, Fareham, Eastleigh and Cosham.
| City | Problem Type | Report Time |
|---|---|---|
 Southampton |
Wi-fi | |
| Southampton |
Total Blackout | |
| Southampton |
Internet | |
| Southampton |
Internet | |
| Southampton |
Internet | |
| Southampton |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Portsmouth, England
Latest outage, problems and issue reports in Portsmouth and nearby locations:
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Andrew McAlpine Ⓥ (⧖) 🌱
(@Maritimegeek) reported
from
Locks Heath, England
@virginmedia hello is there anyone there at customer services? For the second day been on hold for over an hour with still no resolution to our issue? Now keep getting cut off after getting through the security questions? #badcustomerservice #virginmedia
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JayJaySZN
(@JayJaySZN) reported
from
Portsmouth, England
@virginmedia The thing that confuses me is like now it is working fine, but I don’t have the gaurentee or reassurance that it will stay up so I put of completing big tsk at work. Then in the evening it totally dies. I am on hold as we speak. Hold music isn’t to bad to be fair.
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James Saunders
(@jameslsaunders) reported
from
Portsmouth, England
@virginmedia Nothing listed on my area on service status page. tV fault is loss of all advanced features: Pause, Rewind, Record, can’t access apps, cant search.
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Daniel Martin-Corben
(@newworldruler) reported
from
Portsmouth, England
Joy of having high speed Internet to work from home but the service is down with @virginmedia, thankfully I have tethering with my @ThreeUK mobile contact. Else I'd be facing a hour drive to the office. Any news as to why its down Virgin, other that the 6pm estimated fix?
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JayJaySZN
(@JayJaySZN) reported
from
Portsmouth, England
@virginmedia Okay, I know there are loads of people having the same issue, please it’s lockdown we are all struggling as it sort it . I’ve never had an issues with virgin before
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JayJaySZN
(@JayJaySZN) reported
from
Portsmouth, England
@virginmedia Sent a “Hit” to it worked for 2 minutes & is now dead again. Still no issue in our area?
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Peter Mac🏴🇬🇧🇪🇺
(@Peter_Mac_) reported
from
Portsmouth, England
@virginmedia wifi cutting out continuous throughout the day. Just spent 1 hr with your support. As I was using wifi calling I checked he would call me back before he started resetting/ testing. Just been cut off as expected. No call back. Frustrated and disappointed. Pls Help
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Daniel Martin-Corben
(@newworldruler) reported
from
Portsmouth, England
@SafeT @virginmedia @ThreeUK I think it's service work too, I understand things have to be done, but you'd think they'd at least warm me and I could have made other plans.
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JayJaySZN
(@JayJaySZN) reported
from
Portsmouth, England
@virginmedia Done all of the above, other neighbours are having the same issue. It is working now but will stop working in a minute, I am currently WFH & this is causing issues with my work & the connection will drop out.
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Suzanne Bamborough
(@SBamborough) reported
from
Portsmouth, England
No WiFi all day - and still no service! What’s going on @virginmedia ?!? postcode: PO4, Southsea
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Ms S
(@Shazer1980) reported
from
Southampton, England
@virginmedia your phone lines are never answered your online chat is not responding or resolving my issues which have been on going since October. I can’t work from home!!!
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james
(@james_mccoll) reported
from
Netley, England
@virginmedia Internet is down in Netley, Southampton AGAIN this is ridiculous
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Andrew McAlpine Ⓥ (⧖) 🌱
(@Maritimegeek) reported
from
Locks Heath, England
@virginmedia can you tell me f it’s acceptable to be on hold for 48 minutes. After which to finally speak to someone who is unable to resolve your issue and who puts you over to another dept for you to be on on hold for another 30 minutes?
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james
(@james_mccoll) reported
from
Netley, England
@virginmedia Let’s be honest it always says there’s no issue, but yes we checked it and it says nothing. It went off this morning at about 11 and in the past 15 mins it’s gone off 3 times
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Finola Sloyan
(@FinolaSloyanPR) reported
from
Portsmouth, England
@virginmedia what is going on with your service?? Just discovered I’ll have no internet until 6pm, with no warning. This is not acceptable. This, after atrocious TV reception past week & 16 days with no landline Sept/Oct. See you’ve increased my package too #badcustomerservice
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JayJaySZN
(@JayJaySZN) reported
from
Portsmouth, England
@virginmedia That ther was an issue in our area & a technician was being sent out last Wednesday.
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Raine Lambert
(@raine2016) reported
from
Portsmouth, England
@virginmedia I can’t get through to you guys on the phone so resorting to Twitter. My internet keeps going off, you said you had fixed the problem about a month ago can someone get back to me please before I cancel my DD to you
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Andrew McAlpine Ⓥ (⧖) 🌱
(@Maritimegeek) reported
from
Locks Heath, England
@MFletchxo @virginmedia I feel yr frustration especially if your trying to sort out a problem for yr mum. We have everything with them but seriously considering cancelling in the new year after this shambles. Hope you get your issue sorted.
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Ben Hall
(@Ben78Ben) reported
from
Havant, England
@virginmedia broadband has just gone midway through a movie in the Havant area, is there a known issue? Please do better
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Marls 🐝
(@Beaumont296) reported
from
Bursledon, England
@virginmedia Wireless. It’s dreadful. Slow. Intermittent. Frustrating.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Craig Waldrum
(@craigleewaldrum) reported
@virginmedia Always ****** anyway so whats new useless pile of ****
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Amanda Massey
(@AmandaM37592518) reported
@virginmedia terrible service I needed have an important zoom meeting tonight I can’t now, £75 a month and when you really need it !
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🐟 🇪🇺🇺🇦Allan Paterson, @RebootGB #FBResist
(@AllanGPaterson) reported
@garygilligan @virginmedia Been on the news they are (again) having issues.
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Warcraftthor
(@Warcraftthor) reported
@virginmedia I can't belive I pay for this ****.
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Poi
(@Poi81493134Poi) reported
@virginmedia Shock horror yet they put my internet price up! Utter ****
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Chris Ballingall 🏴🇪🇺🏳️🌈🏳️⚧️🐟
(@Chrisballingall) reported
@strutcakes @virginmedia I’ve had to use 5G all afternoon - and that’s O2 so has been patchy as it’s VM too. Very poor
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TheAnimeJoker
(@TheAnimeJoker) reported
@virginmedia Fix it man i wanna play online
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springy
(@springdog) reported
@virginmedia Absolutely rubbish service
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Si Horton
(@Si_Matterport) reported
@virginmedia shame your website is also down and your mobile signal is rubbish so no chance of checking anything
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JNK
(@JON63K) reported
@virginmedia Down in leeds again , no streaming service ,quite simply pathetic . Should have stayed at sky. Will never recommend virgin to anyone.