Virgin Media Outage Report in Portsmouth, England
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The latest reports from users having issues in Portsmouth come from postal codes PO5, PO1 and PO3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Portsmouth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Portsmouth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Portsmouth, England
The most recent Virgin Media outage reports came from the following cities: Havant, Gosport, Southampton, Fareham, Portsmouth and Waterlooville.
| City | Problem Type | Report Time |
|---|---|---|
 Havant |
Internet | |
| Gosport |
Wi-fi | |
| Southampton |
Internet | |
| Havant |
TV | |
| Southampton |
Internet | |
| Fareham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Portsmouth, England
Latest outage, problems and issue reports in Portsmouth and nearby locations:
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soverncomfort 🔴⚪
(@soverncomfort) reported
from
Portsmouth, England
@VirginMediaCorp I'm getting fed up with this. Yet again at 11:30pm my Internet has stopped working. Virgin is closed so what am I supposed to do? I am paying for a service thst doesn't work and you don't have anyone to answer the phones #useless #virginmedia
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Jeff Otton
(@Jeff_Otton) reported
from
Portsmouth, England
@virginmedia why it it that you can call me twice a day with some new deal? Why is it that no one in customer services believes me when I say my router is awful? I explain this to your telesales and they hang up. This is exactly why I’m leaving. Very poor customer service.
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BurtyAdam
(@BurtyAdam) reported
from
Gosport, England
@virginmedia what is going on with your internet. Been with you since July + never known a service with so much down time. Went down yesterday, went down again today with a known issue and an engineer out to fix. Back an hour before it drops again and now there's no known issues
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Shannen AE
(@sae_dew) reported
from
Hill Head, England
@virginmedia my internet has been down for over an hour and I’ve reset and rebooted it many times!!! It says service is fine in this area… but it’s not.
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Jeff Otton
(@Jeff_Otton) reported
from
Portsmouth, England
@virginmedia Yeah I did - and I used the ridiculous online assistant. However the problem is my wifi signal is really bad. But because they can’t see a problem their end they won’t help. Plus the queue to try get help is really bad. Your call is in a que because we’d rather employ telesales
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Ashley Mason
(@masonicus) reported
from
Portsmouth, England
@SkySports I’m a virgin media customer (with sky sports) and I cannot sign in with my virgin id on the sky sports app? Any suggestions?
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Jeff Otton
(@Jeff_Otton) reported
from
Portsmouth, England
@virginmedia Plus I’m paying for poor service- why on earth would I take up any marketing incentives?
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Sarah-Jane Finch
(@formula1girl) reported
from
Eastleigh, England
@sfc_rich @virginmedia They literally don’t care. They are my Dads provider too so I’m going to have the same issues when his house is sold. I’ve never, ever dealt with such sheer incompetence in my life!
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soverncomfort 🔴⚪
(@soverncomfort) reported
from
Portsmouth, England
@virginmedia please can you advise if there is an outage in PO5 area. I've had no Internet from about midnight tonight and also on Sunday night #noservice
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Sarah-Jane Finch
(@formula1girl) reported
from
Eastleigh, England
@virginmedia So another 90 minute chat with no resolution? That’s fine I’m going to raise an official complaint as this is NOT good customer service at all.
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Simon Newby
(@simonnewby) reported
from
Southampton, England
@virginmedia I do have a reference bit this is exactly the standard (or total lack) of service I have received for the last 4 weeks, hence the open complaint. Not one person from Virgin has contacted me in any way in that time, despite at least weekly promises like this one.
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Sarah-Jane Finch
(@formula1girl) reported
from
Southampton, England
@virginmedia I have just spoken to collections team who told me they cannot deal with my issue. They passed me to cancellation team who said they cannot deal with it only collections can. The issue is that I cancelled in July but you have no record of my call or letter.
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Sarah-Jane Finch
(@formula1girl) reported
from
Southampton, England
@virginmedia I “chatted” last week. Your only solution was me paying for a service I cancelled. I “chatted” yesterday to both departments that could apparently help. Neither could unless I paid for a service I cancelled. More chat? Which department this time??
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Namu Griff
(@NamuGriff) reported
from
Fareham, England
Seems @virginmedia is having issues again and my father can’t get into emails at the moment. So told him to leave it. He even complained about not getting any spam emails.
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Brooke Smedley
(@Brooke_Smedley) reported
from
Portsmouth, England
. @virginmedia genuinely have the worst customer service to ever deal with. The agents just tell you whatever you want to hear but don’t realise they’re contradicting themselves with everything that gets said
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Rahim™ 🇬🇧🇲🇦
(@rahim94) reported
from
Southampton, England
Yeah I'm just gonna point out that I couldn't give a **** about the boxing Boxing is a sport that's become corrupt like the Brazilian government, money driven like a Latin American drug lord, so yeah, I'm not paying £25, on top of the £126 I pay to @virginmedia every month
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Sarah-Jane Finch
(@formula1girl) reported
from
Eastleigh, England
@virginmedia Im only unwilling to use the chat as after today’s conversation by phone with the 2 departments I got told could sort out my issue & they couldn’t I am emotionally broken.
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Sarah-Jane Finch
(@formula1girl) reported
from
Southampton, England
@virginmedia Your resolution to this is for me to pay you money for a service I don’t use as I cancelled it. How is that a resolution? You are just not listening to me.
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Sarah-Jane Finch
(@formula1girl) reported
from
Southampton, England
@virginmedia more of your appalling customer service!!!! Spend over 90 minutes on your chat help “service” trying to resolve an issue and your agent takes a break. When he returns and I don’t reply as I’m getting lunch I get cut off. And guess what?
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Sarah-Jane Finch
(@formula1girl) reported
from
Eastleigh, England
@sfc_rich @virginmedia You’re absolutely right. Cancelled my account in July yet they’re still billing me claiming they’ve no record of my phone call OR letter. Refuse to cancel my account unless I pay £101.50 which now has gone up to £148.50. #neverlisten #zerocustomerservice
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sophie Who
(@sophiewhoisshe) reported
@virginmedia your internet service is an absolute disgrace. We are locked into a contract and being scammed out of money for a service that doesn’t work. I have been trying to resolve this for 6 months, with empty promises and nothing being done to fix the issue. Appalling.
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Schmxd
(@Schmxd) reported
@virginmedia how many times do I need to contact you before you send a engineer to sort out my connection issues. Paying for up to 500mbps, getting 160mbps on wired connection and the hub dies at least once a night giving me no internet. Freezing the payments until its fixed.
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Andrew Huskisson
(@angryhusk) reported
So angry first Virgin Media again! Another night of dropped Internet connections, resets to Router and poor Internet speeds. Not quite sure what they are testing for on their status page had one test tell me everything was fine but I had no access to the Internet at the time
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Anish Modgil
(@AnishModgil) reported
We are in lockdown, the whole country is taking about @virginmedia broadband outage. I'm on M350 and I'm getting a download speed of 0.01Mb/s ..It's so bad not even @NetflixUK will run! How about a update VM? #virginmediadown
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Adel Darwish
(@AdelDarwish) reported
@virginmedia I was calling to report my broadband not working. The box on a street was reported 5 months ago and still in this poor state of repairs; It’s an example to show virgin media neglect & indifference. Ie not to be trusted to maintain service
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Jim, James, Jimothy
(@BigJimMills) reported
Virgin Media with another stellar example of stability and reliability.
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Lee Armstrong 🏴 🇬🇧
(@leearmstrong28) reported
@virginmedia Virgin media the Internet company that never have the Internet working. Please do not send me a message asking if you can help as I probably won't get it due to having no internet/ WiFi working ever.
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JRxHDGAMER YT
(@JrxhdgamerYt) reported
@virginmedia my internet went off 10 minutes ago is the internet down or not hope you reply back please to let me no
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L
(@Lnalau) reported
@virginmedia yes i've tried everything for 2 days. No help at all. After enduring endless wait times, dropped calls and your appalling chat service I'm disconnecting Virgin in 30 days and have gone with BT - Suspect I'm not the only one leaving you out of sheer frustration
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D /\ V E
(@DaveMax_) reported
@GuardianxGrande @virginmedia Its so bad man. Every week theres something