Virgin Media Outage Report in Portsmouth, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Portsmouth come from postal codes PO1, PO5 and PO2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Portsmouth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Portsmouth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 15: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Portsmouth, England
The most recent Virgin Media outage reports came from the following cities: Southampton, Portsmouth, Havant, Gosport, Fareham, Eastleigh and Waterlooville.
| City | Problem Type | Report Time |
|---|---|---|
 Southampton |
Wi-fi | |
| Portsmouth |
Wi-fi | |
| Havant |
Internet | |
| Portsmouth |
Internet | |
| Southampton |
Internet | |
| Southampton |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Portsmouth, England
Latest outage, problems and issue reports in Portsmouth and nearby locations:
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Claire
(@Weaver_Diva) reported
from
Southampton, England
@AdamDrewy85 Mines down too. We’re with @virginmedia
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🏆🏆🏆🏆🏆🏆
(@_euanito) reported
from
Southampton, England
Virgin media wifi down all across the country. Ironically, they've ****** everyone 😔
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Liz Havlin
(@Celticchorus) reported
from
Southampton, England
@virginmedia service down again. Been up and down in SO19 since January. Your website has 'oops broken link'on service status page.Cannot get any work done. Very tired of paying a lot of money for such poor service.
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brendan whelan
(@sunnyboy12345) reported
from
Portsmouth, England
@virginmedia You tweet that, while half the country can’t watch ther TV. Sums up @virginmedia attitude to customers. Advise them to call a shockingly bad customer service number. That can’t cope on a normal day.
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Jason Crouch
(@jdcrouch1972) reported
from
Portsmouth, England
Hey @virginmedia sort your service out in #Portsmouth please it’s been shocking the last 36 hours
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Paul M. Farmer
(@SupaScouse53) reported
from
Southampton, England
@virginmedia @Darrenski My internet is also down & has been for quite a while. I phoned the number you refer to about 30 mins ago & it said there wasn’t a problem in my area. So what’s happening.
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Al Galpin ➡️ #SuperPod2020
(@AlGalpin) reported
from
Southampton, England
Never a good sign when the @virginmedia service status page on their website is broken 😾
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Janet Thorpe
(@Webb1001) reported
from
Fareham, England
@ByronMelto @portsmouthnews @virginmedia @TheFCA ref 103932153 shocked & disgusted that I have had no further contact with regards to my complaint. You have mis sold a package to my vulnerable father despite telling you on 5 occasions he has dementia. My details are 07565964404
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Milton Chapman
(@76chappers) reported
from
Southampton, England
@virginmedia Constant problems are forcing me to reconsider my services. #fail #virginmedia #wifiblackout
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Lisa Fricker
(@LisaMFricker) reported
from
Southampton, England
@andyphilp @virginmedia I agree, the service lately from @virginmedia is disgraceful and we all deserve a refund
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Lisa Fricker
(@LisaMFricker) reported
from
Southampton, England
@andyphilp @virginmedia Had a TV outage last week where the picture was all interference. But yes I agree the speed is never what we pay for.
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Jason Crouch
(@jdcrouch1972) reported
from
Portsmouth, England
@virginmedia No issues but for last 36 hours your service has been dropping in and out repeatedly at peak times
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Vicky Houlden
(@VickyD89) reported
from
Portsmouth, England
@virginmedia is down 👇 I'm just gutted I can't watch @singmovie. Will have to go out and buy it tomorrow so me and my boy can watch it 🎤 🐨 🦍 🐘 🐷🦛🐭
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Paul M. Farmer
(@SupaScouse53) reported
from
Southampton, England
@virginmedia Hi John/Virgin Media I can grudgingly accept service issues but I can’t accept poor Customer Service advice, e.g. going on My Virgin Media & constantly being told there isn’t a service problem. Thanks for update at last. Paul
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Solent NHS Trust
(@SolentNHSTrust) reported
from
Southampton, England
We apologise if you are currently unable to contact us. This isdue to a Virgin Media network issue. Our IT specialists are working to restore services as swiftly as possible. @HealthwatchPO @HWSouthampton @portsmouthnews @dailyecho @BBCRadioSolent @portsmouthtoday @SouthamptonCC
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Lisa Fricker
(@LisaMFricker) reported
from
Southampton, England
@ispreview Yes mine went down at 10.30pm last night. Disgraceful service from @virginmedia lately
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Catherine🏳️🌈
(@catherinealysh) reported
from
Southampton, England
@virginmedia had enough of paying £44.50 for internet that is terrible and goes down far too often. Either lower the price or I'm leaving.
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Resq
(@Resqred) reported
from
Southampton, England
@virginmedia any update on what's happening with the outage in Southampton
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Southampton Chauffeur
(@SCHchauffeur) reported
from
Southampton, England
@virginmedia It is no good stating what we already know - ‘We are aware of a problem and our engineers are working to resolve it’ BUT what is the problem AND what is the time scale for resuming service. Keep customers informed!
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Clare Old
(@enkeli85) reported
from
Southampton, England
@sarahharding86 @virginmedia Not helpful when home ill, I was going to watch the network today as well 🤣
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matt
(@MattJB18) reported
@virginmedia I’ve already spoken to someone in technical that kept me on the phone for an hour, did nothing, then guaranteed I would get a call back about the issue, & never did. So are you actually going to refund me or have IT fix the issue? It won’t let me register with any email, 4 tried
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Tim Potter
(@ihateblades) reported
@virginmedia Yea it’s sorted now, I’ve had to cancel with you guys, Virgin has been no help whatsoever and your advisers just blame everyone else for my poor internet, even naming other companies that they believe are at fault. This is another customer that you will never get back😡
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J E A S 💓
(@jessicaealmond) reported
Help please @virginmedia I’m trying to leave as moving house.... HOURS on hold and everytime I use the msg on website it times out :(
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Andrew Leyland
(@leyland_andrew) reported
@virginmedia An operator called me to talk about my issues on Monday and put me through. I was told to call back in 2 hours. I’ve been trying ever since. Your service is appalling at the moment.
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rrobcook
(@rrobcook) reported
@donk0802 @virginmedia Try turning on computer and next time when all hell breaks loose check see if pc can get online fine. If it can't, and it's same as WiFi, no internet, get onto virgin, don't take their **** and explain Synchronisation is being lost and it's their responsibility to investigate.
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Matt
(@MattJB18) reported
@virginmedia The issues should be dealt with immediately, not ignored and fobbed off until customers give up. The issue is on your end and all you’ve done is fail to follow through on things you’ve guaranteed twice.
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Rob Valt
(@trebortlav) reported
@virginmedia Everything remains as last described, the app says wi-if is great, download and upload speeds remain truly awful. I have given up trying to call customer services as it is always a terrible experience
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Jo
(@Joanne01998125) reported
@virginmedia Apparently we have a congestion issue but our connection issue has been going on 4 weeks. Not helpful when my partner is a teacher & I'm a website content creator. What's even better is u r going to increase ur prices yet have made no effort to increase the quality of it service!
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Daniel English
(@DanielmjEnglish) reported
@virginmedia Virgin Media internet & Tv spoke to an employee on the 02/02/2021 , 04/02/21 & the 09/02/2021 in regards to your error. I am a manager in customer service in and hands down your company is the worst I have ever dealt with. Apparently mangers take a week to call back?
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george
(@thedogger31) reported
@virginmedia Nope to be honest I’ve now purchased and I’m streaming from a @vodafoneUK SIM card so dunno if I even want virgin anymore as a customer of over 20 years I expected a lot better service then the attitude of oh well