Virgin Media outages and service status in Whiteley, England

Problems in the last 24 hours in Whiteley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whiteley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Whiteley, England

The most recent Virgin Media outage reports came from the following cities: Southampton, Waterlooville, Portsmouth, Havant, Gosport, Fareham, and Cosham.

City	Problem Type	Report Time
Southampton	Internet	2 days ago
Southampton	Total Blackout	2 days ago
Southampton	Wi-fi	2 days ago
Waterlooville	Internet	3 days ago
Portsmouth	Wi-fi	6 days ago
Waterlooville	E-mail	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Whiteley, England

Latest outage, problems and issue reports in Whiteley and nearby locations:

• 
  Finola Sloyan - Brand building PR for B2B (@FinolaSloyanPR) reported 7 minutes ago from Portsmouth, England

  @virginmedia what is happening in postcode PO5 - no internet since yesterday mid day and your help messages don’t provide a solution. How many times are i going to read ‘try again in 5 hours’ ??!!

• 
  Vinnie Davis (@vinnie_davis) reported 9 minutes ago from Portsmouth, England

  @virginmedia so not only do you cut off vunerabule 90year old lady cut off from all her friends and family. potentially putting her in harm's way, not having any emergency access. You then take away her phone number, cancel her account without contacting her.

• 
  Rob Mcgimpsey (@Rob_Mcgimpsey) reported 10 minutes ago from Romsey, England

  @virginmedia After waiting 24hrs for a response on WhatsApp I’ve once again been told I need to talk to another department. I waste more time waiting to speak with the “correct” department, only to be told they can’t help because of a third party completing the work. Absolute joke

• 
  Rob Mcgimpsey (@Rob_Mcgimpsey) reported 11 minutes ago from Ampfield, England

  @virginmedia Unfortunately no end in sight. I had to make another call to Virgin today. It took 40 minutes before I was talking to someone. It seems Virgin are not capable to get this over the line without me pushing them onto the next step and following up to make sure things are done. Poor

• 
  Ashley Mason (@masonicus) reported 14 minutes ago from Portsmouth, England

  @SkySports I’m a virgin media customer (with sky sports) and I cannot sign in with my virgin id on the sky sports app? Any suggestions?

• 
  Sarah-Jane Finch (@formula1girl) reported 15 minutes ago from Eastleigh, England

  @sfc_rich @virginmedia You’re absolutely right. Cancelled my account in July yet they’re still billing me claiming they’ve no record of my phone call OR letter. Refuse to cancel my account unless I pay £101.50 which now has gone up to £148.50. #neverlisten #zerocustomerservice

• 
  Rob Mcgimpsey (@Rob_Mcgimpsey) reported 16 minutes ago from Ampfield, England

  @virginmedia Well you said that on webchat you can’t do anything but raise a complaint for me. I called the pre-installs team again who have once again left a note for the area install manager to call. This note has been left several times, and of course - he doesn’t call. This is stuck.

• 
  Giganet (@GiganetUK) reported 17 minutes ago from Portsmouth, England

  @MikeBiscoe1 @virginmedia Please give our Customer Service team a call on 0330 333 3006 and they'll be very happy to help.

• 
  Rob Mcgimpsey (@Rob_Mcgimpsey) reported 17 minutes ago from Ampfield, England

  @virginmedia Look back through my previous tweets. After 3 months of cancellations from Virgin, lies and let downs - I’ve had to cancel the agreement completely

• 
  Sarah-Jane Finch (@formula1girl) reported 19 minutes ago from Southampton, England

  @virginmedia more of your appalling customer service!!!! Spend over 90 minutes on your chat help “service” trying to resolve an issue and your agent takes a break. When he returns and I don’t reply as I’m getting lunch I get cut off. And guess what?

• 
  Vinnie Davis (@vinnie_davis) reported 23 minutes ago from Portsmouth, England

  @virginmedia me again. To be clear after you canceled my 90 year old mother's contract and cut her off without warning leaving her, isolated from emergency support and assistance, are you going to repay the credit of her account or adding theft to company policy. @Ofcom

• 
  Ⓖⓐⓩⓩⓔⓡ Ⓗⓐⓡⓥⓔⓡⓢⓞⓝ (@fangaztic2) reported 23 minutes ago from Gosport District, England

  @frecklesB13 @wullybh88y @virginmedia If you have paid for the service but not getting it's an offcom matter as they failing in their contract

• 
  Rob Mcgimpsey (@Rob_Mcgimpsey) reported 24 minutes ago from Ampfield, England

  @virginmedia I raised a complaint previously, and then found out a week later that the complaint hadn’t been processed. I had to raise it again. It seems something deep-rooted is wrong with virgins customer service systems.

• 
  Rob Mcgimpsey (@Rob_Mcgimpsey) reported 30 minutes ago from Romsey, England

  @virginmedia I guarantee you they cannot help. I call every day, usually spending over an hour on the phone. The pre-installs team only promise me a call back from someone who can help, within 24-48hrs. The call back never comes, despite further requests for this to happen. Explain that?

• 
  Steve (@SteveWasteney) reported 36 minutes ago from Netley, England

  @virginmedia Customer service is still the poorest of all the media companies I see. Can't use live chat without it dropping out, can't phone because the menu system doesn't cover what you want to talk about. Do you even have an e mail address to contact. I have had enough!!!

• 
  BurtyAdam (@BurtyAdam) reported 39 minutes ago from Gosport, England

  @virginmedia what is going on with your internet. Been with you since July + never known a service with so much down time. Went down yesterday, went down again today with a known issue and an engineer out to fix. Back an hour before it drops again and now there's no known issues

• 
  Rob Mcgimpsey (@Rob_Mcgimpsey) reported 39 minutes ago from Ampfield, England

  @virginmedia the worst customer service I’ve ever encountered. 6 cancelled installs, no broadband, no Tv, no heating. Unable to work thanks to virgin media. No resolution in sight, just empty promises and apologies.

• 
  Sarah-Jane Finch (@formula1girl) reported 45 minutes ago from Southampton, England

  @virginmedia Your resolution to this is for me to pay you money for a service I don’t use as I cancelled it. How is that a resolution? You are just not listening to me.

• 
  Sarah-Jane Finch (@formula1girl) reported 46 minutes ago from Eastleigh, England

  @sfc_rich @virginmedia They literally don’t care. They are my Dads provider too so I’m going to have the same issues when his house is sold. I’ve never, ever dealt with such sheer incompetence in my life!

• 
  Rahim™ 🇬🇧🇲🇦 (@rahim94) reported 48 minutes ago from Southampton, England

  @virginmedia Well... @VodafoneUK also invest around about the same amount of money in their network, and they haven't increased the prices anywhere near as much as you have. And I'm always connected whenever I'm outside the house. No issues with connectivity whatsoever.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mr. Cold (@Javier_Cold_) reported 11 minutes ago

  @Ofcom @virginmedia sucks. 2 hours going in circles to cancel my package. They get away with it by exhausting you, going around and around, stalling the conversation until you say yes.

• 
  Mikey Molfessis (@mikey_mol) reported 12 minutes ago

  @virginmedia And you make it difficult to log a ticket. I called I. And your consultants say “we are aware of an issue” and leave it at that @Ofcom

• 
  Paul Jones (@PaulFJonescom) reported 12 minutes ago

  @virginmedia are totally incompetent. Cancelled my service. Was told I will get a final bill and can ignore my current bill. Now have final bill and have a late payment charge for previous bill added. Cant get through on phone lines. Be wary when cancelling your services people!

• 
  Sinead Nash (@nashs) reported 13 minutes ago

  Thank you @virginmedia for this well timed outage that means I’ll need to need to take my laptop on holiday 🙄🙄🙄

• 
  Still me (@Saqqara) reported 15 minutes ago

  @virginmedia friend in the LU5 area has just called and has no internet or phone, do you have problems in the area and if you do any timeframe on a fix?

• 
  James Durrant (@je_durrant) reported 16 minutes ago

  @coveragechecker @virginmedia Was initially a local outage but turned into someone had unplugged my cable at the exchange and it needed replacing. Sh*t happens, I get it, but to leave someone who pays £1500 a year for a service without anything for a month is plain bad

• 
  lucy barnett (@lucebarnett) reported 21 minutes ago

  @EE I was on a call for 42 minutes this morning and got nowhere. Nobody wants to take any responsibility and suggesting I didn’t order despite the fact SIMs have moved over to One plan and Virgin Media contacted me about leaving. Very poor service

• 
  Lisa CAPTAININO (@CaptaininoLisa) reported 22 minutes ago

  Anyone with virgin media having issues with tv down and broadband in Northampton

• 
  Wozza (@sworrall36628) reported 22 minutes ago

  @virginmedia why is it that I have contacted you 3 times to swap out 2 my wired mini boxes to replace with 2 streaming boxes and I am still yet to receive an email confirming the change! Poor that I spent over 40 mins on chat last week (3rd time) rubbish CX!

• 
  Phil Rogers (@PhilRogers57) reported 23 minutes ago

  @trapdoor456 @virginmedia Been with YF from when it was BRSK , no problems re service & if there is maintenance planned you get plenty of notice,Virgin have got too big for their boots,always putting up prices for a Sketchy service,I was with V for over 15 years went to them re pricing not interested