Virgin Media outages and service status in Whiteley, England

Problems in the last 24 hours in Whiteley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whiteley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Whiteley, England

The most recent Virgin Media outage reports came from the following cities: Portsmouth, Waterlooville, Gosport, Southampton, Havant, Fareham, and Cosham.

City	Problem Type	Report Time
Portsmouth	Wi-fi	15 hours ago
Waterlooville	Internet	2 days ago
Gosport	TV	11 days ago
Portsmouth	Internet	12 days ago
Portsmouth	Internet	12 days ago
Portsmouth	Internet	13 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Whiteley, England

Latest outage, problems and issue reports in Whiteley and nearby locations:

• 
  Brooke Smedley (@Brooke_Smedley) reported 13 seconds ago from Portsmouth, England

  . @virginmedia genuinely have the worst customer service to ever deal with. The agents just tell you whatever you want to hear but don’t realise they’re contradicting themselves with everything that gets said

• 
  Sarah-Jane Finch (@formula1girl) reported 8 minutes ago from Eastleigh, England

  @virginmedia So another 90 minute chat with no resolution? That’s fine I’m going to raise an official complaint as this is NOT good customer service at all.

• 
  Rob N (@RobNeedhamFR) reported 12 minutes ago from Havant, England

  @virginmedia seems your network has issues again as pages are not loading or slow to load in PO9 again. Yes I have turned my STB on and off again!

• 
  Rahim™ 🇬🇧🇲🇦 (@rahim94) reported 16 minutes ago from Southampton, England

  Yeah I'm just gonna point out that I couldn't give a **** about the boxing Boxing is a sport that's become corrupt like the Brazilian government, money driven like a Latin American drug lord, so yeah, I'm not paying £25, on top of the £126 I pay to @virginmedia every month

• 
  Sam Joy 🇺🇦🇬🇧 (@sam_joy) reported 17 minutes ago from Havant, England

  @virginmedia I'm no longer with VM and haven't been for about 2 years. Won't have a current email address to be able to sign in to my old account.

• 
  Jane Walsh (@janewalsh47) reported 18 minutes ago from Portsmouth, England

  @virginmedia please help been on hold for 20 minutes only to speak to someone to tell me I need to speak to someone else. I am being over charged for the 2nd month #ripoff

• 
  Pete (@unhippyman) reported 18 minutes ago from Portsmouth, England

  Consider this as me reporting loss of service @virginmedia - because there’s no other way of doing it right now!

• 
  Nicola Foster (@mayonnaise65) reported 26 minutes ago from Portsmouth, England

  @virginmedia Last update says problem sorted by 3.45pm! It us now 5.30pm!

• 
  Finola Sloyan - Brand building PR for B2B (@FinolaSloyanPR) reported 26 minutes ago from Portsmouth, England

  @virginmedia Not according to the @virginmedia link, ‘looks like there are problems in (postcode) etc’ so what you say is not the truth! Perhaps you can communicate with your comms people to be on the same pg? Also,communicate with your customers. I am doing all the work to know what’s happ

• 
  Andy Mooney (@andy_moo) reported 27 minutes ago from Locks Heath, England

  @virginmedia It was supposed to be yesterday. Phoned customer services yesterday evening but didn't help, phoned again this morning and now finally activated

• 
  Sarah-Jane Finch (@formula1girl) reported 27 minutes ago from Eastleigh, England

  @virginmedia Im only unwilling to use the chat as after today’s conversation by phone with the 2 departments I got told could sort out my issue & they couldn’t I am emotionally broken.

• 
  Joanna Quade (@jejquade) reported 28 minutes ago from Fareham, England

  @virginmedia Not working.

• 
  Nicola Foster (@mayonnaise65) reported 30 minutes ago from Portsmouth, England

  @virginmedia 3.45 pm for 1st issue and 8.30pm for second issue

• 
  G 67 🇬🇧🇺🇦 (@ghm67) reported 31 minutes ago from Portsmouth, England

  @virginmedia seems to be down in PO2 area??

• 
  Sim Dendy (@SimDendy) reported 35 minutes ago from Romsey, England

  Apologies if you can’t get hold of me - @virginmedia have ‘blacklisted’ my phone even though I am not a Virgin customer. After many hours/phone calls they are still unable to explain why & have said I need to write a letter (!) to escalate further 🤯 - any better ideas out there?

• 
  Nicola Foster (@mayonnaise65) reported 37 minutes ago from Portsmouth, England

  @JulieSchollick @virginmedia Ours was down last thursday in Portsmouth. Couldn't work as work from home. Lots of people are having major problems with Virgin x

• 
  Rob Mcgimpsey (@Rob_Mcgimpsey) reported 42 minutes ago from Romsey, England

  @virginmedia Come on! This is as lazy as your customer service. Of course I have service.

• 
  Namu Griff (@NamuGriff) reported 43 minutes ago from Fareham, England

  Seems @virginmedia is having issues again and my father can’t get into emails at the moment. So told him to leave it. He even complained about not getting any spam emails.

• 
  Cllr Sarah M Vaughan (@sarahmvaughan) reported 47 minutes ago from Southampton, England

  2/2 @virginmedia @VirginMediaCorp @VMSolutions_ We have waited patiently for 48 hours for Virgin to fix. If you do not resolve today, we will get an electrician to repair and send Virgin the invoice. There is no customer service or H&S for your customers.

• 
  Jeff Otton (@Jeff_Otton) reported 56 minutes ago from Portsmouth, England

  @virginmedia Yeah I did - and I used the ridiculous online assistant. However the problem is my wifi signal is really bad. But because they can’t see a problem their end they won’t help. Plus the queue to try get help is really bad. Your call is in a que because we’d rather employ telesales

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ❌️ (@Guacamole_Hater) reported 3 minutes ago

  @elliviant I've got just broadband with virgin media (worst customer service in the world) and I'm paying £21 for 250mb. Also this reminded me I forgot to pay my bill 2 days ago so thanks for this haha 😭

• 
  Albert Eee (@PtieaPmnepwhwj) reported 5 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_Best_IPTV51 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  Paddy Stavros (@PaddyStavros69) reported 5 minutes ago

  @Carolestfc1 @virginmedia Bang on Carole, unacceptably poor from @virginmedia. Ditch the standard robotic replies, either sort it out for Carole pronto or sort out a refund AND a goodwill financial gesture. 👊🏼

• 
  HJM (@HannahJM1806) reported 6 minutes ago

  @virginmedia @alexand979677 Yay, let’s all mess about trying to sign in to the app on your laptop, to find a HDMI cable, plugging that bugger in and then hoping to all things holy that it actually connects whilst missing the first half of the game you’re trying to watch as opposed to Virgin actually fix it!

• 
  Stuart Fox (@StuartFox13) reported 6 minutes ago

  @CliveR39 @virginmedia When are virgin going to fix this problem been 7 days now couldn't watch games on red button at the weekend I pay them enough for a service I'm not receiving will I get any money back wake virgin or you will be losing my custom

• 
  Paul Green (@pgreen83) reported 7 minutes ago

  @virginmedia And idea what you have not replied to my post and now ignoring my DMs? Breach of contract and you are now in breach of your complaint procedure

• 
  Gary Adams (@GazzaAdams) reported 9 minutes ago

  @virginmedia I need this escalated as a formal complaint regarding fault **F012421201**, because the information Virgin Media is providing has now become demonstrably contradictory. At **08:01 today, 20 August**, Virgin Media told me: “Our engineer is on site and they're working to fix the problem.” The estimated repair time given was **18:00 today**. At **15:27 today**, after I have been without service for most of the day, Virgin Media has now told me: “We have identified the problem and an engineer is on their way.” The estimated repair time has also been moved to **14:10 tomorrow, 21 August**. These statements cannot both accurately describe the progress of the same fault. An engineer who was already **on site and working on the problem at 08:01** cannot subsequently be **“on their way” at 15:27** without some explanation. I fully understand that a complex network fault may take longer to repair than initially anticipated, and that estimated restoration times can change. That is not my complaint. My complaint is that Virgin Media is repeatedly providing contradictory factual information about the status of the repair, while I remain without the service I am paying for. I consequently have no confidence in the estimated restoration times being provided. Please therefore: 1. **Log this as a formal complaint and provide me with the complaint reference.** 2. Confirm the actual current status of fault **F012421201**, rather than repeating the automated status information. 3. Explain how an engineer could be reported as on site and working at 08:01 but “on their way” at 15:27. 4. Confirm when the outage affecting my service officially began and that the full period of loss of service has been recorded against my account. 5. Confirm what automatic compensation I will be entitled to for the complete loss of service, where applicable. I have retained screenshots of the outage updates and their timestamps. Please respond to the specific points above rather than sending me another automated repair estimate.

• 
  Sugar_Rayne (@Sugar_Rayne) reported 16 minutes ago

  Is there an issue with the Internet in the L14 area, mine keeps dropping off 🤔 @virginmedia

• 
  Bob (@PINPOINT69) reported 17 minutes ago

  @virginmedia @AlanBM91 I am getting bombarded with emails saying someone is trying to log in to my @virginmedia account every day from multiple locations, I have 2 factor authentication on so it can't happen but can't help feeling there has been some sort of breach?

• 
  Cookie (@chrissincl29564) reported 27 minutes ago

  @virginmedia @CliveR39 Everyone knows there is an issue don’t play dumb!