Virgin Media Outage in Gosport, Hampshire, England

@virginmedia btw ‘Susan’ who was this your call operative this time round. She put the ******* phone down on me the ****. Honest. Up the SKY. Up the BT. You’re piss poor ya bunch of ***** *****

@virginmedia you’re the worst ******* company out there

@virginmedia 😊It was 10+ years ago and sorted out fairly promptly once the problem was identified, thanks.

@virginmedia @Virgin_Victoria Service back now. Thankfully.

@virginmedia internets been down for over an hour and no one awnsering the phone...crap customer service

@VodafoneUK Left last Friday now on @virginmedia mobile very happy 😃 you sales team did have the chance of keeping me as a customer but I had a much better offer from virgin mobile all about the prices you need to look at that so I won’t be giving you my number better luck next time

@virginmedia That's the bog standard reply that customers always get. But that doesn't restore the service

@virginmedia Been on hold for over 5 hours...service team unhelpful ....pass from person to person....

Worst customer services ever... #virginmedia

@virginmedia I need a new TiVo remote and am fed up trying to get thru on the phone! Pls help!

@virginmedia Estimate is 3pm, but its come back now, but being very slow so I'm using 4g instead. It's more than an inconvenience, every week the internet goes down for long periods of time and it's frustrating

@virginmedia There is a fault in my area, again. Paying a stupid amount of money to a company who cant even provide a decent service half the time

@virginmedia £44.50 for internet that has been down multiple times within a week.

And once again, @virginmedia is down :))))

Like swear all I do is tweet @virginmedia to tell them my internet is down bc it is a l w a y s down.

@virginmedia once again, internet is down, done everything I can and Virgin are as helpful as ever👏🏻 still paid last months bill despite the internet being down for over 24 hours, and will have to pay this one at an even higher price, despite the internet being down again

@virginmedia bt sports 2 absolute crap picture. Sort it out for the game.

I phoned @virginmedia this morning to cancel our service and the man asked if I was ‘young.’ I can confirm that patronising ‘young’ women and presuming they are incapable of making an informed decision is not an effective sales technique.

@SonyUK Hi Sony thank you and @virginmedia for reply’s on. Both devices it seems to one working now I think it just overnight problems and once again thank to both tech teams @SonyUK and @virginmedia for help in this matter

@virginmedia Everything else working fine I think 🤔 it’s something to do with @YouTube app also dose the same thing on my @SonyUK smart tv vie Sony entertainment network and I found out this morning the app does some thing on @NOWTV box asking for add account on all 3 Devices

@virginmedia Shame you so t have the facilities for much! You have it within your gift to get someone in VM to support this issue though!

@virginmedia The advice given was call customer service on September 1st and ask for”transfer to voice over ip “ but as I’ve said can’t get through and I’ve had enough of sitting listening to terrible music for nearly 4 1/2 hours!!!

@billy77483355 @virginmedia So was told the same on the phone with Customer Services. Let’s see if this time the person actually delivers what she said she would!

@virginmedia I left your broadband service a while ago, and was told you'd want the router back. You've got a week before it goes in the bin.

@virginmedia you should be ashamed of the way you treat customers, no one contacts me , nobody wants to talk, disgraceful!!!!!!!

@virginmedia I know this is not going to achieve the desired outcome but you have now cancelled and restarted our order for the second time. We have even less confidence in our broadband installation actually happening. Your service management is awful.

@virginmedia Its affecting everything. I only use wireless cause I have no cable for wired connection. Dont expect your money on the 2nd👍🏼 our hub is just constantly flashing green and has been down over an hour and I've tried multiple things. Dont know why I used to big virgin up tbh

@virginmedia internet has been down for over an hour. I've rebooted it several times, factory reseted the router twice and nothing is happening. Shameful that you charge the price you do when it isnt even working

@virginmedia You are an absolute JOKE Weve been waiting since March for our phone line after you DIDNT install when doing BB 2 visit,wrong person 3 visit,didn't turn up Complaint-no action 4 FINALLY TODAY youve sent the FAULT GUY AGAIN who cant do it! We need INSTALLATION! 😡

@italkHants you guys are committing fraud by taking money from ex customer that's with @virginmedia currently. And you are adamant is your right to take money when she didn't set up direct debit..

@virginmedia Lol deals been a virgin customer for 5 years my contract run out last week so they hiked the prices up £12 and said theres no deals on at the moment... but we can give you a £4 discount. Customer service is shit at virgin, when I said ok I'm thinking about leaving he said ok lol

@yulewalkalone @RXTVlog @SonyUK and @FreeviewHD keep deleting all the apps now I down to a dozen thank goodness for @virginmedia & @NOWTV looks like @LGUK next time round 😡

@virginmedia They need to dig up to find the connection, not just me but others in the street. Appreciate that technology costs, but where's the loyalty. In the long term cheaper for me to leave you, then come back as a new customer.

@virginmedia another price increase notification today £4.50 to improve services!!! My phone lines been down for 3 days and been told it will be another 2🤯 loyal customer but new customers get better deals, 😤

@virginmedia @_Freakyclown_ I'm not sure you understand what you've just said in relation to the thread topic. Yes posting it is secure, but fact remains, you've stored the password in plain text which was recovered by you then posted to a user. The 1st bit of that is not #GDPR complaint...

@virginmedia @SouthamptonFC @FrannyBenali Would rather shit in my hand and clap than “hang out” with that scummer prick!

Honestly never known broadband to be as ******* shit as @virginmedia internet is always down, absolute dog shite.

@virginmedia Ok, our internet has been down since Sunday, we have been trying to call for days. We wait on hold for 40 mins, then get cut off the phone weirdly.

@virginmedia @virginmedia 2 weeks without any broadband customer service are as useless as anything keep saying it will be fixed on a certain date and time still nothing i reported the problem on 26/07/19 till now has not been fixed 2weeks!!! Will post this till its fixed

@richardbranson @virginmedia 2 weeks without any broadband customer service are as useless as anything keep saying it will be fixed on a certain date and time still nothing i reported the problem on 26/07/19 till now has not been fixed 2weeks!!! Will post this till its fixed

@virginmedia 2 weeks without any broadband customer service are as useless as anything keep saying it will be fixed on a certain date and time still nothing i reported the problem on 26/07/19 till now has not been fixed 2weeks!!! Will post this till its fixed

@virginmedia WORST BROADBAND COMPANY I HAVE EVER BEEN WITH NO BROADBAND IN THE LAST 2WEEKS WAS TOLD IT WILL BE BACK TODAY FOR 18:00 STILL NO ******* INTERNET 😡😡😡😡😡😡

@virginmedia No broadband for the last 2weeks apparently there engineers are working hard to fix the problem . Lets all leave @virginmedia

@virginmedia JUST ******* WHYYYYY WAS TOLD THE INTERNET WILL BE BACK TODAY BY 18:00 STILL NO INTERNET MY BROADBAND HAS BEEN DOWN FOR 2WEEKS!!!!!!!! 2FUCKIN WEEKS!!!!!! THEY KEEP LYING TO ME ABOUT THE DATES AND TIMES IT WILL GET FIXED I HAVE JUST HAD ENOUGH NOW 2FUCKIN WEEKS!!

@virginmedia Not to be a bother i just wanted to let u know my broadband has been down since 26/07/19 been told its being fixed everytime i ring it benn 2FUCKING WEEKS NOW!!! No internet at all

@virginmedia Maybe down grading, I can’t see the prices of a downgrade, just the option to call

@virginmedia I cannot call virgin because I don’t have a phone password, I can’t go though any of the phone options to get a phone password because I don’t have a phone password! Please help asap!

@virginmedia And now I have been told that it may be three working days before my issue is sorted!!!! Really appalling customer service. Can this be escalated, paying for something that isn’t working! I will be texting too!!!!😡😡😡

@virginmedia 7day now with no internet customer service just told me it will be back on 2nd had enough of being messed about.I have had enough **** YOU @virginmedia i am out just switching to BT now 🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾

@virginmedia DAY 6!!!!!! BROADBAND STILL DOWN!!!! Have no ******* clue if its even gonna get fixed was told it will be fixed for 9am yesterday and here we ******* are lets all leave this shit company

"In Columbia, many Jesuits hate me & have tried to destroy me through the media, which is controlled by their Masonic friends. A famous Jesuit wrote a book saying Jesus never resurrected & the Blessed Virgin had many children. I publicly condemned this heresy." Marino Restrepo

@virginmedia is wifi down it's not working

@virginmedia sort your ******* shit out

@robbiev73891735 @virginmedia @sarah3taylor Cause virgin media are crap. It’s beyond a joke now

@virginmedia @MoneyTelegraph Part 3, include the calls where they told me I wouldn’t pay a fee. I put a formal complaint mid Sept and was told the early fee wouldn’t be charged until complaint completed but I have just noticed a bad credit score mark. Still nothing from virgin.

@VirginMediaIE Virgin media Is down at my apartment in Cork. Check everything to no avail, and no support available.

my wifi’s down again, virgin media can suck a ******* ****

@ThreeUK @virginmedia and BT, all go down at exactly the same time, nation-wide.... I doubt that’s a coincidence

It sucks when ur @virginmedia 250mbs stops working right in the middle of your Netflix show 🙄

@virginmedia When I signed up to the Corona package. You told me I'd have 200mbps. I didnt realise this was a 21 hour plan that would start at 3am and finish about midnight. What do you do to your network at this time of night when I'm 'out of plan'.