Virgin Media Outage in Gosport, Hampshire, England

@DarrenPlymouth Some idiot knocked on door for virgin media. Didn't like my language.

Currently at 31 minutes and waiting on hold for @virginmedia - would not be quite as bad if every single track of awful hold music was not something released by a talentless 12 year old backed by overpowering Synth to disguise the lack of musicianship or songwriting capability

@virginmedia 3 times already this morning. WTF

@virginmedia I guys ever going to reply !!!!! Been up 5 mins and it’s already dropped. Wtf am I paying for

@virginmedia I have already checked apart from a tivo issue nothing

Absolutely disgusted with the customer service @virginmedia have shown today and over the past few months. We have had a fault on and off with our broadband for months. Been on hold for 55 mins, to be answered, barely spoken to, and then placed back on hold for another 25 minutes

@virginmedia two months without any moaning about my internet to me and the last week it’s gone to shit again. Been home since 16:10 and ur router has dropped the connection 3 times. Looks like I need to email the corporate team again.

@virginmedia is awful!!!! why do they keep on doing these works with no notice at all! so frustrating when you are in the middle of watching a programme!🙄🙄🙄🙄🙄

@virginmedia been on hold for over 35mins as broadband not working for the second day! Continuous poor broadband connection for years. The only way going to get a decent connection is to go elsewhere! Ridiculous. Very unhappy customer.

hi @virginmedia please can you get your website and app to correctly show whether there is a service issue in my area. spent hours trying to fix broadband as per your website instructions last night only to be told on the phone today there is a known fault and app still says

@virginmedia your online messaging system is a joke, the advisor keeps changing to someone else so i have to keep reconfirming my issue and reconfirming my security details 😭😭😭😭😭 i just want the internet back

Dear @virginmedia Four days I’ve had s**t with my broadband, how the f**k do you run a test when there is no service, no chat, nothing @virginmedia I want 4 days off my bill!!! 🤬🤬🤬🤬🤬🤬🤬 @richardbranson it’s my lifeline from #cancer

@virginmedia yet again awful service no tv or broadband on hold 25 min, got cut off while the person I was speaking to was going to run a test and online chat not working

@virginmedia Yes but the compensation was well short of what we were expecting iaw what is on your website - roll on contract expiry and moving elsewhere we pay a fortune for awful customer service

@virginmedia over the last month we have had to put up with no phone lines for over a week, due to a **** up #virginmedia made, lost 1000s in business. Now no broadband for 2 days. Can't take care payments and to sign up to smart trade and pay additional fees. Shit firm avoid!!

@virginmedia I’ve called you multiple times and you didn’t care! I’ve passed my complaint to the ombudsman to see what they think of your lack of care. I was struggling financially which I made clear! I’d hate to see how you treat people more vulnerable!

Not sure why we pay so much for @virginmedia 🧐. It’s broken.... again.... for the 5th time this month😡! I think it’s time to move back to @SkyUK!

@virginmedia Tried to call, got bored waiting. BTW, the way the IVR intro is worded made me think I'd called a Virgin Mobile service number.

I do not recommend Virgin media internet providers. They worst providers and don't care about their customers. Only care about making money.

I had two months of internet problems with virgin media now. A absolute joke.

@virginmedia Back again. Been like this since last weeks outage.

@virginmedia The test is no help. I ran it on 4g on my phone but the point of calling out to you is internet is down so why would I run a test! Anyway test couldn’t find anything but it’s fallen over at least once every day. Best just just get an engineer to take a look

@virginmedia Our internet has been up and down most days since this outage last week. Can you advise what’s up or send engineer plz

@virginmedia hurry up and fix channel 4!! #gogglebox is on in a minute!!!

@virginmedia internet and tv down in Po4. Portsmouth. Any news

@virginmedia It’s been almost 2 hours on the app message service. They still haven’t managed to answer the original question or even establish who I am.

@mexicanjima @virginmedia We are ‘low priority’ apparently, so won’t be fixed until next week, quality customer service that....

Just seen @virginmedia is completely out across UK. So all the reboots and restarts I’ve been doing were a waste of time... not just me, it’s the whole network...

@virginmedia When you say between 1-6pm why don’t you at 1pm say you’re 175th and will be there at 5.59pm, then I can do shit, without sitting here waiting and no f**king internet. It’s a very simple thing to do, text me please 👍

@virginmedia I’m trying to take virgin to my new address, if you can’t be bothered I’ll go with someone who is. Impossible to access Poor poor customer service 💩

@virginmedia my V6 has really loud static noise and on screen issue.

@virginmedia We had the tech come in today and looks like he was able to work out the issue. Appears that the old NTL junction boxes we had were at the ends of their life’s and he replaced them for us. Will keep an eye to make sure it stays stable now.

@virginmedia Everything is so slow and buffers all the time, the WiFi signal is weak and causes lag

@virginmedia has to be the worst WiFi I’ve ever had

And I know others are having the same issue and yet according to the @virginmedia tech staff there are no issues and even on the websites service checker, claims there is no issues either.

More poor service from virgin media being told many different things by 2 people 45 mins to add sky sports 😤 #virginmedia #pompey

@virginmedia why am I paying £45 a month for the top BB service if when it stops working your customer service is a joke! & I don’t want no internet for 36hours. Unacceptable.

Virgin media says you can only do test 3 times a day for faults lol. Say come back tommorow lol. A absolute joke their services is. They have the worst possible staff to clueless chickens.

Comes up no issues detected virgin media but there is lol. No virgin media tv for two days now lol. Internet keep crashing.

Lots of complaints on here recently about bad poor service of virgin media.

Same and I had internet issues and two days no virgin media tv.

Am having problems with virgin media fake account to.

Virgin media still not fixed problems but yet happy to take your money lol.

Anyone else having problems with virgin media in Southampton.

Says no signal for virgin media tv

@virginmedia Loads of times. I even have a letter from ur complaints team. Still doesn’t fix it. I am at the point where I want to try and get a hub2 superac and see if it’s better

Blimey thought BT were bad . But turns out Virgin media customers service worst.

Virgin media I won't pay my bill until you fix issues ok.

@virginmedia two days now no virgin media tv cable working ok. Southampton area so16. Had enough of you with internet problems to.And your staff rude hang up phone.

Virgin media your staff are so rude hanging up phone.

So, already thinking of changing away from @virginmedia media as they put my price up for the 4th time this year, then their #system fails at work... complaints on the lack of WiFi begin in force, now my home #internet fails completely #WTF #getittogether

How am I using data at home @virginmedia fix up bruv

@virginmedia Ur doing all this shit but U can’t even make ur WiFi boxes Have Dynamic Ips u plebs

@virginmedia my wifi has gone down and i cant use my house line to call 150 to find out any information

@MrSelfdestructU @slatski1 Im waiting for the day Branson falls from grace. Prick never should of ****** over staff working for Virgin companies who embodied the "Virgin values" by selling them to massive corporate money machines. No such thing as Virgin Media. Its NTL with a new logo.

@alixrossiter @virginmedia This is awful I’ve heard so many complaints

@virginmedia As far as I know, the wired device is fine, but the WiFi connection is shockingly bad, even with signal boosters! Please resolve this or I will un-#virginmedia

Virgin Media wi-fi is shit I always have to use my 4G

@jayumcooper @virginmedia I tried leaving their service and it took me ages, got passed around to four diff departments and basically had to beg in the end to let me go... glad it was not that experience for you!

@virginmedia Please fix my broadband