Virgin Media Outage Report in Waterlooville, Hampshire, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Waterlooville, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Waterlooville and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Waterlooville, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Gosport, Portsmouth, Fareham, Cowes, Havant, Cosham, Petersfield and Emsworth.
| City | Problem Type | Report Time |
|---|---|---|
 Gosport |
TV | |
| Portsmouth |
Wi-fi | |
| Portsmouth |
Phone | |
| Gosport |
Wi-fi | |
| Fareham |
Internet | |
| Portsmouth |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Waterlooville, England
Latest outage, problems and issue reports in Waterlooville and nearby locations:
-
Kim Blake
(@KDBlake11) reported
from
Portsmouth, England
@virginmedia one hour later on the phone to you just to ask for a virgin box up grade seems that nothing is easy with Virgin media ... frustration customer
-
Helen Thomas
(@MrsCatbus) reported
from
Fareham, England
@virginmedia Media service. It was an automated call reportedly from BT saying about dubious usage of our up address so we would lose internet in 24 hours press 1. I did not do that just hung up and messaged you.
-
alicebldn
(@_laudacieuse) reported
from
Gosport, England
@virginmedia tried to get touch with anyone who could get me a refund for the poor service you provide, unsuccessfully. On the /ofcom page, I did not find any contact appart from 150 call.Please give me a phone number or an email address so that I can apply for a refund thank you
-
Pam McHugh
(@Pammy52) reported
from
Portsmouth, England
@virginmedia Typical, I expected that slopey shoulder response! You need to sort yourselves out! I have never been treated so badly by a company! I really am at a loss!
-
Darren Gamblen
(@dazzlergamblen) reported
from
Fareham, England
@virginmedia your internet goes down more than a thai lady boy !
-
Mike Cook
(@utarg) reported
from
Portsmouth, England
@virginmedia @SkySports Red button still not working for the football , hardly a great advert for your service...
-
Janet Thorpe
(@Webb1001) reported
from
Fareham, England
Missed a call from @virginmedia told to call back on 150, when I did was told I could not be put through to complaints team and would have to wait until they called me and they would attempt two more times before giving up. What kind of customer service is this @richardbranson
-
Alastair Godwin
(@AlastairGodwin) reported
from
Petersfield, England
For a communications company there's not a lot of information forthcoming 24 hrs into this outage @virginmedia
-
Luke Gray
(@LukeGray1997) reported
from
Portsmouth, England
@virginmedia no internet in PO4 but according to your website there’s no issues.
-
Taylor
(@tayjosborne) reported
from
Waterlooville, England
@virginmedia why can I never get internet upstairs. Its shocking
-
alicebldn
(@alicebldn1) reported
from
Gosport, England
@virginmedia It is not a problem with my area, everywhere is said to work perfectly. My hub has been updating for 24hours+ (green arrows flashing). I had to buy more data to use internet on my phone which I want to be refunded too (wouldn’t have bought it if WiFi worked)
-
Andrew Garnham
(@garnham_andrew) reported
from
Gosport, England
Just upgraded virgin media. Just to say arrived on time phone call before he arrived. Good customer service.#virginmedia
-
Simon Ashenden
(@sashenden) reported
from
Waterlooville, England
Oh looks like the issue with virgin media you’re already investigating. Probably why my Smart lights are having problems too
-
Cian
(@Cian_Aidan) reported
from
Fareham, England
@virginmedia Clearly my complaint was not linked as you had the nerve to send a complaint resolved letter. You were advised to contact me via email, which you have totally failed to do despite saying you have tried to contact us "on a number of occasions". The last letter we had was 20/08/19.
-
Susan Thompson
(@soozythompson) reported
from
Gosport, England
@virginmedia I have been trying to report a fault on my home line. When it asks for a contact number, it won’t accept my mobile! Help
-
Vicky May
(@cretevick) reported
from
Portsmouth, England
@virginmedia I'm trying to cancel an out of contract mobile with you but I can't seem to do it online. Please advise
-
Pam McHugh
(@Pammy52) reported
from
Portsmouth, England
@virginmedia someone needs to contact me, your customer service is beyond atrocious!!
-
Louise Morton
(@Louisejmorton16) reported
from
South Hayling, England
@virginmedia you have missed your own KPI of contacting me about my complaint. Such poor service, new customer regretting joining you
-
hagar 🇬🇧
(@dave12015) reported
from
Havant, England
Could @HouseofCommons stand away from @KayBurley #OFCOM complaint I won't watch this woman and Virgin Media look more attractive as days go by. It's not a @skynews thing now. It's #Sky thing now for rubber stamping these arrogant bias presenters. @adamboultonSKY too!
-
alicebldn
(@alicebldn1) reported
from
Gosport, England
I think @virginmedia must think that people have nothing better to do in their life than being on hold to their customer service. I surely have better things to do / work to do that requires me to use the internet. 44 minutes on hold now
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Dawn
(@DawnSunrise1) reported
@virginmedia Yes no faults. Doesn't explain why the signal jumps and lags some days, on live and recordings. Getting worse. Replacement TiVo box might help
-
alison sheffield
(@allybobs69) reported
@virginmedia Never mind il be cancelling I’m in the process of looking elsewhere
-
James
(@jamesbrinning) reported
from
Cardiff, Wales
@virginmedia hey guys, are you having issues with your broadband service around roath in cardiff (Cf24)? Our download speed appears to be okay but upload is non existent?
-
DM
(@DeceptivelySlow) reported
@virginmedia Trying to cancel installation but being passed to mutliple teams, so gave up after 30 minutes. Have cancelled direct debit, but you'll need to let your engineer know not to bother turning up.
-
Jamie Scott
(@mrjs) reported
@virginmedia NB; having to use your phones 4g isn’t ideal when trying to work from home! You have other customers in this area who are encountering the same level of poor service.
-
Marcus Byrne
(@skaman_64) reported
@virginmedia just spent best part of an hour on Text Chat to Yowanka being largely ignored for most of the time while they deal with other customers and all they could do was repeat the text you sent to me in the first place. Quick idea tell them to deal with one customer a time
-
brain delvin’
(@brain_delvin) reported
@virginmedia Oh look 4hrs have passed. Still no response! At least Ive received the password, nice hanging on the phone now for 20 bloody minutes! So I thought I’d register at My VirginMedia since I now have password and a/c number. NOW I NEED A ******* AREA REF No! WTF is it with you??!!
-
Cheryl Losty
(@chezlosty) reported
@virginmedia According to this I should receive a refund for loss of service from day 3 and £25 for a missed appointment, I’ll wait to see what happens with my next bill
-
A rodent by anyother name is just as squeak
(@OdeanMarik) reported
@virginmedia Now! Just get someone in CHARGE to contact me or provide a means to contact a HUMAN in under 2 hour wait time to file a formal complaint so I can go to the ombudsmen!
-
x
(@xtaa6991) reported
@virginmedia Read the thread above. I wish I left virgin media and didn’t rejoin. You guys don’t even care about customers I made a complaint a month ago no one had contacted me back to resolve it