Virgin Media Outage Report in Waterlooville, Hampshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Waterlooville come from postal codes PO7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Waterlooville, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Waterlooville and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 10: Problems at Virgin Media
Virgin Media is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Waterlooville, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Waterlooville, Fareham, Portsmouth, Havant, Cosham and Gosport.
| City | Problem Type | Report Time |
|---|---|---|
 Waterlooville |
TV | |
| Waterlooville |
Total Blackout | |
| Fareham |
Internet | |
| Portsmouth |
Wi-fi | |
| Fareham |
TV | |
| Portsmouth |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Waterlooville, England
Latest outage, problems and issue reports in Waterlooville and nearby locations:
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Jane Walsh
(@janewalsh47) reported
from
Portsmouth, England
@virginmedia please help been on hold for 20 minutes only to speak to someone to tell me I need to speak to someone else. I am being over charged for the 2nd month #ripoff
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Nicola Foster
(@mayonnaise65) reported
from
Portsmouth, England
@virginmedia 3.45 pm for 1st issue and 8.30pm for second issue
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Sam Joy 🇺🇦🇬🇧
(@sam_joy) reported
from
Havant, England
@virginmedia I'm no longer with VM and haven't been for about 2 years. Won't have a current email address to be able to sign in to my old account.
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Nicola Foster
(@mayonnaise65) reported
from
Portsmouth, England
@virginmedia Last update says problem sorted by 3.45pm! It us now 5.30pm!
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Rob N
(@RobNeedhamFR) reported
from
Havant, England
@virginmedia No telephone service in PO9 very poor Virgin Media on a day people want to call their families!
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Mikey
(@Mikey_Robs_91) reported
from
Wallington, England
Kind of ironic, everything down nationwide for #virginmedia the only thing up is the prices #VirginMediaoutage
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Alastair Godwin
(@AlastairGodwin) reported
from
Petersfield, England
@virginmedia Do we have a problem with your service in central Southern England? Why are ALL @GBNEWS adverts for companies based in #SouthWales? 🏴
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James Ford 💙
(@Jf0rdFord) reported
from
Gosport, England
@SkyHelpTeam I will be making a complaint now - requesting a refund as it’s beyond a joke now. @virginmedia got any good deals for new customers?!? #timetoswitch #beenloyalfor10years
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Finola Sloyan - Brand building PR for B2B
(@FinolaSloyanPR) reported
from
Portsmouth, England
@virginmedia Not according to the @virginmedia link, ‘looks like there are problems in (postcode) etc’ so what you say is not the truth! Perhaps you can communicate with your comms people to be on the same pg? Also,communicate with your customers. I am doing all the work to know what’s happ
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Finola Sloyan - Brand building PR for B2B
(@FinolaSloyanPR) reported
from
Portsmouth, England
@virginmedia @virginmedia DAY 3 WITHOUT SERVICE (Broadband, Phone and Television): I’ve received a text to say the technician who was to visit this morning has been cancelled😳 Received another text that service should be back at 4pm - it has taken Virgin 3 days to detect issues in my area??
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BASH
(@BA5H3R27) reported
from
Gosport, England
Jesus your internet is **** @virginmedia on off on off on off reset it …. Takes 5 mins to boot on…. On off on off. We certainly won’t be renewing with you.
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Mike Thornton
(@Mike4Eastleigh) reported
from
Fair Oak, England
@virginmedia So absolutely no help from Virgin Media. My broadband is down. I go on line and it says there are no issues in SO50 6BP. I click on fox my broad band and of course it can’t because I have NO broadband!
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Finola Sloyan - Brand building PR for B2B
(@FinolaSloyanPR) reported
from
Portsmouth, England
@virginmedia @virginmedia an explanation would be good. To be left Monday 30th, Tue 31st with no communication by you is not good enough. I need reassurance by your company that you know how to fix this! The customer shouldn’t have to be chasing the vendor - not good service, Virgin Media.
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Finola Sloyan - Brand building PR for B2B
(@FinolaSloyanPR) reported
from
Portsmouth, England
@virginmedia Another text from @virginmedia ‘great news, your service has been restored’. IT HAS NOT BEEN RESTORED, no change.
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Rob N
(@RobNeedhamFR) reported
from
Havant, England
@virginmedia seems your network has issues again as pages are not loading or slow to load in PO9 again. Yes I have turned my STB on and off again!
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Giganet
(@GiganetUK) reported
from
Portsmouth, England
@MikeBiscoe1 @virginmedia Please give our Customer Service team a call on 0330 333 3006 and they'll be very happy to help.
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Finola Sloyan - Brand building PR for B2B
(@FinolaSloyanPR) reported
from
Portsmouth, England
@virginmedia Oh for God’s sake, @virginmedia , I’ve already done this 3 times, the latest time last night with your technical support, the same person that arranged for a technician to come this morning, then cancelled because you erroneously believe the breakdown is resolved.
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Andrew Byng
(@AndrewByng) reported
from
Waterlooville, England
@virginmedia still having problems with virgin broadband and need it fast for my business two days slow and intermittent P06 1DH not fit purpose will cancel by the end if carries on been superb but someone has done something 😡
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Finola Sloyan - Brand building PR for B2B
(@FinolaSloyanPR) reported
from
Portsmouth, England
@virginmedia what is happening in postcode PO5 - no internet since yesterday mid day and your help messages don’t provide a solution. How many times are i going to read ‘try again in 5 hours’ ??!!
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Finola Sloyan - Brand building PR for B2B
(@FinolaSloyanPR) reported
from
Portsmouth, England
@virginmedia Your lack of communication has and still is horrific. And i am fast losing confidence in @virginmedia - how can i plan a working day while having to chase the Supplier of my comms equipment. Issue was to be fixed at 8am, but now … who knows!😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Pete Mikolajczyk
(@MikolajczykPete) reported
@virginmedia No there isn't it says that there is a problem with TVGO affecting android and IOS but nothing to explain this, its been like this for a week now, getting frustrating
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Rez
(@Rezaulhaquedub) reported
@virginmedia I am with virgin media last 7 years and I always re contract once my 12 month contract end . This time I did 12 month re contract on 4/11/20 and I have email confirmation of that but I am disconnected since 18/11/20. Very bad customer service that I ever had .
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Alan Gibbons
(@mygibbo) reported
@virginmedia, my wife's phone account is unusable, your automated phone service doesn't help. Can a human being sort out this problem? Your customer service is not good enough.
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Adam McKinnon
(@Maccaroo) reported
@virginmedia My wife works from home and cant be having the net cut out again and again. Im on hold AGAIN now. Lets see what happens.
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MrRabbitGB
(@MrRabbitGB) reported
@virginmedia is down once again... Starting to think of changing provider at this point, until they fix their **** I won't be able to go liger without alot of dropped frames, hopefully it's fixed soon
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Brigitte RicouBellan
(@globalbribri) reported
from
Brentford, England
@virginmedia upload 0.5 Mbps (Vs. a 30Mbps + promise) since 13/11. No fix in sight in spite of @virginmedia having acknowledged our pb, at a time where having a decent internet service in your home is a matter of life & death.
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JV
(@JV12474710) reported
@virginmedia just got my virgin media box yesterday. After 6 hrs on the phone being passed around I would love to cancel it now. If the team members would actually put me in touch with them.
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alzo 🇬🇧
(@alzo35) reported
@virginmedia Nearly a week and still cannot log in despite 1 chat session,4 phone calls and 3 promised call backs that never happened
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Omar
(@OmarAbdulgani) reported
@virginmedia the Internet keeps going off, again. That's three weeks now, and still no fix. Can you guys please send an engineer over to inspect the equipment. Thanks
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Adam McKinnon
(@Maccaroo) reported
@virginmedia 5 x ive rung... total time combined about 4 hrs before being cut off before anyone answers... are you kidding? ALL I WANT IS AN ENGINEER out to look at my hub. Cant believe how bad this service is.