Virgin Media Outage Report in Waterlooville, Hampshire, England
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The latest reports from users having issues in Waterlooville come from postal codes PO7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Waterlooville, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Waterlooville and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Waterlooville, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Portsmouth, Fareham, Waterlooville, Havant and Gosport.
| City | Problem Type | Report Time |
|---|---|---|
 Portsmouth |
Internet | |
| Portsmouth |
Wi-fi | |
| Portsmouth |
Internet | |
| Portsmouth |
TV | |
| Portsmouth |
Total Blackout | |
| Portsmouth |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Waterlooville, England
Latest outage, problems and issue reports in Waterlooville and nearby locations:
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Enrico Clay
(@ricoclay) reported
from
Fair Oak, England
@LewisClayy @virginmedia She then put me through to customer services who she said will be able to process the order. 1/2 hour later they answered to be told that technical will need process the order and will have to put me through. I have to say @virginmedia I’m sick of BTS and Carly Rae Jepson now
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Hannah Lane
(@hvlane) reported
from
Havant, England
@MiriamAlaw @virginmedia Same problem for a few friends sadly!
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BARRY
(@XBAZAER) reported
from
Waterlooville, England
@virginmedia is there anyway I can get ur broadband as I've looked on your website but it says not available in my area but is available outside of the close i live in. I'm asking as sick and tired of sky Internet not working properly
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Lia Kenney
(@liakenney) reported
from
Waterlooville, England
Once again our WiFi is not working.... please tell me why @virginmedia! And please don’t send me to the generic check your status page because it always says it’s fine when it’s clearly not! Beyond fed up now.
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🄰🄳🄰🄼 🄷🄰🅁🅁🄸🅂
(@pompeyadam1985) reported
from
Portsmouth, England
@virginmedia Hi I’ve now got this sorted thank you. A a manager called be back after listening to the telephone call and apologised and agreed the way it was handled was disgraceful. However I know this was just one person letting the company down. Case closed with you. TY , have a nice day
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Anywhere Deck Chairs
(@AnywhereDeckCha) reported
from
Portsmouth, England
@virginmedia hi, we are trying to cancel our package, we are unable to get through on the phone only a text response and the online link just sends me back to the beginning!
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Stacey at In2Events
(@StaceyIn2Events) reported
from
Portsmouth, England
What a shocker, seems @virginmedia are totally inept at any and all forms of customer service, response or acknowledgement, across all media channels. So as a Virgin Media customer essentially be prepared to spend the rest of your life on hold for someone to ignore there too!
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Robin O'Grady
(@robogrady) reported
from
Gosport, England
@virginmedia - can you please reply to my letter dated 3rd June re: my Complaint No. COM10400847. Your appalling treatment of me as a customer continues!!
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GIBBO
(@ONLYONEGIBBO) reported
from
Lee-on-the-Solent, England
@virginmedia So maybe you need to review your customer service protocols
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Stacey at In2Events
(@StaceyIn2Events) reported
from
Portsmouth, England
@virginmedia another horrendous customer service experience today. Extortionate fees, vastly inadequate communication, hours on the phone listening to hold music, impossible to even log a complaint..for a company that’s premise is to ‘connect’ you’re doing a pretty atrocious job.
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Susan Thompson
(@soozythompson) reported
from
Gosport, England
@virginmedia why can I longer get the 1471 service?
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Chris Puttock
(@Puttzthewriter) reported
from
Portsmouth, England
I would like to tell you about my experience with @virginmedia. With them I have had the worst customer service in my life. Phone calls left on hold for nearly an hour at a time just getting to through to a customer service person only to spend every conversation arguing with...
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David Male
(@davidmale123) reported
from
Portsmouth, England
@virginmedia make it really hard to cancel my contract can someone please get in touch?
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Alastair Godwin
(@AlastairGodwin) reported
from
Petersfield, England
@virginmedia If you had bothered to look, the tweet you referred to was NINETEEN hours after the initial incident was reported by which time service had been restored #patronising #CustomerService
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Grace
(@GraceMajorx) reported
from
Locks Heath, England
@virginmedia what a load of crap this company is! Wi-Fi never ever works, it’s down more times than it is on. Get through to customer services after an hour and half for them to say it’s fixed (for the millionth time), then 5 mins later Wi-Fi isn’t working AGAIN! 😡😡😡
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Bogdan Dolanescu
(@dolb21) reported
from
Portsmouth, England
Hi @virginmedia how do i cancel my contract online/email? Without having to have an actual phone conversation. Thanks.
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UK NYCFC 🇬🇧 🗽
(@UKNYCFC) reported
from
Portsmouth, England
Argh @virginmedia x @FreeSports_TV why stream issues?!
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ᵛᶦᶰᶜᵉᶰᵗ ᴿᵒᵈᶰᵉʸ ᶫᶦᵘ
(@vincentliu1986) reported
from
Portsmouth, England
@virginmedia is there any known issues in PO1 area, I’m unable to connect?
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Raine Lambert
(@raine2016) reported
from
Portsmouth, England
@virginmedia I have done everything your online help suggests, I have done the automated help guide and by text and yet my wifi still doesn’t work properly and you have hung up twice on me after 44minutes each time. Losing faith. #sortitout #ineedanengineer #ineedanewbox
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Lia Kenney
(@liakenney) reported
from
Waterlooville, England
Once again @virginmedia internet is down! Does this happen to anyone else constantly? I thought they were supposed to be better than @skytv 🙄
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tracy (Taylor's version) ♥️🏳️🌈
(@tracyxx11) reported
@virginmedia That link is the same one I used. The webchat doesn't work. Who can I speak to please.
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Steven
(@Gedgester) reported
@virginmedia Thanks for that but that only shows that I have had to raise the issue again today and says nothing about the other calls I have had to make without resolution.
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Nick Waites
(@nickwaites11) reported
@virginmedia Have you ever tried speaking to the business team. After holding for 35 minutes I gave up. The service is appalling
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A.P
(@Amit91987) reported
@virginmedia It is for an issue I had where I ordered a HUB 5 but you have not sent me one. I spoke to a customer service manager on Friday who could not resolve and he said he would call me today at 345pm.
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🤔
(@ZoeGlen) reported
@virginmedia We have. They just read from a script and didn't understand the issue even though we have said. And spent hours on the phone.
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Katy ♡
(@KatyxMarie) reported
@virginmedia Issues with moving/closing account.. but I just want a number to call and speak to someone as emails are not getting me anywhere!
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Emma Webb
(@Emma_A_Webb) reported
@virginmedia No estimated fix time has been given. For three days now, we can’t even to log into the account. Can you please direct message me & give me an email adrress, so I can speak to a real human being rather than an automated message? Thank you.
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Darius Karimi 🇺🇦
(@DariusKM) reported
Hi @virginmedia. Received a cheque from u 9 month ago. Haven't cashed yet! The bank doesn't accept it now. They need a new one. Tried to call & used your site's support pages but didn't get anywhere. Pls could u give me a number to talk to a human & get help? Thanks #virginmedia
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Scott
(@SBAL73) reported
@virginmedia @peterkay_co_uk No, but I do crave the attention of your engineers to actually come and fix the equipment so that I can actually watch the tv. Only been a month because your customer service is so crap!
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🏁Ruth Maxwell-Hudson🏁
(@ruthm4x) reported
@virginmedia @O2 No, I'm not their customer, should I be contacting them?