Virgin Media Outage Report in Petersfield, Hampshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Petersfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Petersfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 10: Problems at Virgin Media
Virgin Media is having issues since 09:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Petersfield, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Waterlooville, Fareham, Portsmouth, Havant and Cosham.
| City | Problem Type | Report Time |
|---|---|---|
 Waterlooville |
TV | |
| Waterlooville |
Total Blackout | |
| Fareham |
Internet | |
| Portsmouth |
Wi-fi | |
| Fareham |
TV | |
| Portsmouth |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Petersfield, England
Latest outage, problems and issue reports in Petersfield and nearby locations:
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Snooky100
(@00snook) reported
from
Portsmouth, England
Just tried to cancel my @virginmedia broadband. Put through to disconnects team twice who have hung up on me, twice. Good system for stopping cancellations I suppose. Yet more top quality virgin customer service!
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Komal Helyer
(@komal_helyer) reported
from
Waterlooville, England
Why @virginmedia did it take 6 hours to downgrade our package to just broadband on your chat functionality. We got there eventually.. but not after multiple upsell tries and much frustration. It's like the poor person on the end of the chat only makes money when he upsells...
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Veteran Locksmiths
(@vetlocksmith) reported
from
Fareham, England
@virginmedia your broadband connection is disgusting, we have called to be told that we need to wait 24 hrs to see if there is an issue. Not good enough this is now affecting my business for my staff !!
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Giganet
(@GiganetUK) reported
from
Portsmouth, England
@MikeBiscoe1 @virginmedia Please give our Customer Service team a call on 0330 333 3006 and they'll be very happy to help.
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Mike Walker
(@MikeWalker2012) reported
from
Fareham, England
@virginmedia Honestly, I tried contacting customer support & they didn't care, so I don't think there's anything further you can do, the functionality of 360 is hopeless, doesn't come anywhere near as good as the old TiVo box. I just need to dump the overpriced VM service as soon as possible.
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Mike Cook
(@utarg) reported
from
Portsmouth, England
@virginmedia again problems with red button on sky sports football - no interactive events on this channel
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Veteran Locksmiths
(@vetlocksmith) reported
from
Fareham, England
@virginmedia Just to confirm the customer services on the phone said the issue was your end not the router. This shouldn’t take 24hrs to sort for such a large provider
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michael stanley
(@mikeyboystanley) reported
from
Portsmouth, England
@virginmedia I can't not wait until my broadband contract is up, its the worst Internet connection I have ever known it drops out 4 to 5 times a day. And when I contract your customer care team they are no help at all.
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G 67 🇬🇧🇺🇦
(@ghm67) reported
from
Portsmouth, England
@virginmedia seems to be down in PO2 area??
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jason bundy
(@captjabba) reported
from
Havant, England
Broadband down since 3pm 😭😭😭😭3 daughters losing their shite @virginmedia
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Rob N
(@RobNeedhamFR) reported
from
Havant, England
@virginmedia No telephone service in PO9 very poor Virgin Media on a day people want to call their families!
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Joanna Quade
(@jejquade) reported
from
Fareham, England
@virginmedia Not working.
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Vinnie Davis
(@vinnie_davis) reported
from
Portsmouth, England
@virginmedia so not only do you cut off vunerabule 90year old lady cut off from all her friends and family. potentially putting her in harm's way, not having any emergency access. You then take away her phone number, cancel her account without contacting her.
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Vinnie Davis
(@vinnie_davis) reported
from
Portsmouth, England
@virginmedia me again. To be clear after you canceled my 90 year old mother's contract and cut her off without warning leaving her, isolated from emergency support and assistance, are you going to repay the credit of her account or adding theft to company policy. @Ofcom
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Andy Rowlands 💙
(@CoachZen) reported
from
Fareham, England
@virginmedia please explain why you send "we've fixed the phone problem in your area" text messages when you have not fixed it.
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Jane Walsh
(@janewalsh47) reported
from
Portsmouth, England
@virginmedia please help been on hold for 20 minutes only to speak to someone to tell me I need to speak to someone else. I am being over charged for the 2nd month #ripoff
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Snooky100
(@00snook) reported
from
Portsmouth, England
@virginmedia Yes. I've tried to call twice. That was the issue. I got hung up on twice.
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Nicola Foster
(@mayonnaise65) reported
from
Portsmouth, England
@virginmedia Mum has not got a mobile phone. You sent text message to her daughter. Your customer service advisor obviously lied to mum and some of your advisors need to learn to speak clearly and slowly and not talk over the customer.
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Vinnie Davis
(@vinnie_davis) reported
from
Portsmouth, England
@virginmedia Nope! just spent two hours on the phone to what you laughing call "Customer Care" people. They can only be called at best useless. It's more than obvious that your company has nothing but contempt for its customer so will not be using your services.
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Danny mycock Portsmouth/fife
(@Dannymycockgma1) reported
from
Portsmouth, England
@lennystanley @big_doi @virginmedia I got the moody stick.last year. never looked back lenno x
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Citytillidie
(@Citytillidie12) reported
@GINGER_ROCKET99 @virginmedia Nothing screams “Tory” quite like giving abuse to low paid workers. As the poor lad at virgin can’t say what he wants to in this situation, on his behalf “get a ******* grip you sad ****”
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Nigel Henderson
(@leenux_tux) reported
@virginmedia Internet down since around 15:00 this afternoon. Currently 19:00. What's going on VM ?
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Ollie Glanvill
(@OllieGlanvill) reported
@simonnread @virginmedia How many times have you required this type of callout for outages as a Virgin customer?
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andrew rathbone
(@aRathbone1968) reported
@virginmedia Thats the problem I was on the phone for an hour n half and I was no wiser what they had planned to fix my issues after I hung up because they just put me on hold and I take it that is what they do if I'm a problem they can't fix
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Jo Edmunds
(@chineseaddict) reported
@virginmedia It was back on this morning. I’m hoping there will be no more issues. It’s just disappointing as I have always thought of Virgin as the best for broadband but just recently it’s been quite unreliable.
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Graham Muirhead
(@HeadleyLeMuir) reported
@virginmedia Having issues with broadband but service status says it’s TV issues 🤦🏼
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Lowis Fitt
(@lowis_fitt) reported
@virginmedia have no wifi and checked online and it says there are no issues in my area. Just called your helpline and was told that you are having a system update and they cannot access my account to check for problems and to call back in 3 hours. What should I do??
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m a r y
(@maryhippychick) reported
@virginmedia again appalling service, WiFi keeps dropping , I'm doing an MA remotely having to hotspot my phone @O2 I will expect to get compensation
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Jackie Halfpenny
(@halfpenny_j) reported
@virginmedia My recent experience of speaking with the customer service team left me totally frustrated/disappointed.
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Andrew Wood
(@andrewlwood) reported
@virginmedia I can’t access that page from my home network when the internet is down, for what should be fairly obvious reasons. If I log in using a hotspot, no broadband errors are reported.