Virgin Media Outage Report in Wickham, Hampshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Wickham, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Southampton, Waterlooville, Fareham, Portsmouth, Havant, Eastleigh, Winchester, Cosham and Gosport.
| City | Problem Type | Report Time |
|---|---|---|
 Southampton |
Internet | |
| Waterlooville |
TV | |
| Waterlooville |
Total Blackout | |
| Southampton |
Internet | |
| Fareham |
Internet | |
| Portsmouth |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wickham, England
Latest outage, problems and issue reports in Wickham and nearby locations:
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lee Radcliffe
(@leeradcliffe73) reported
from
Southampton, England
@virginmedia No it’s just WiFi connection to all our phones. Never had an issue before we removed tv package
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Louise Morton
(@Louisejmorton16) reported
from
South Hayling, England
@virginmedia you have missed your own KPI of contacting me about my complaint. Such poor service, new customer regretting joining you
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Danny Ashman
(@dannyashman_sfc) reported
from
Southampton, England
@virginmedia your WiFi is crap wtf is going on why’s it not working.
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lee Radcliffe
(@leeradcliffe73) reported
from
Southampton, England
@virginmedia when you spend half hour on the phone trying to find out why my broadband has been terrible since removing the tv package, only to be told your phone is either to close or to far away from your router baffles me. Is there a perfect distance I have to stand 😡🤯😡😡
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Guy Maxwell
(@guymaxwell) reported
from
Southampton, England
@virginmedia Congratulations Virgin Media. 1. You manage to disconnect my TV bundle early without telling me 2. You then disconnect again 4 hours later 3. You connect me to Fault Support thendisconnect me 4. on hold for a second time for 20 mins. This is why I’m going to Sky
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bri parker
(@JESUSSPEAKS1968) reported
from
North Baddesley, England
@virginmedia why is your WiFi so poor.
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bri parker
(@JESUSSPEAKS1968) reported
from
North Baddesley, England
@virginmedia Has lock sign over signal strength and message reads WiFi connection failure
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John
(@JohnGould4689) reported
from
Southampton, England
@virginmedia @btsportmotogp l recorded the motogp testing Disappointing an understatement in the quality of the coverage Picture pixelation lost of sound frozen screen in the first hour Now have had issues in past with picture 5 times called out n told nothing wrong new box plz
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lee Radcliffe
(@leeradcliffe73) reported
from
Southampton, England
@virginmedia Oh and the customer service is pathetic
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Mike Cook
(@utarg) reported
from
Portsmouth, England
@virginmedia @SkySports Red button still not working for the football , hardly a great advert for your service...
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lee Radcliffe
(@leeradcliffe73) reported
from
Southampton, England
I hope that @virginmedia will refund monies to my account for the poor broadband service I’ve had for last 2months. Only helpful people were the online help chat.
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Kim Blake
(@KDBlake11) reported
from
Portsmouth, England
@virginmedia one hour later on the phone to you just to ask for a virgin box up grade seems that nothing is easy with Virgin media ... frustration customer
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bri parker
(@JESUSSPEAKS1968) reported
from
North Baddesley, England
@virginmedia No issues in area, reboot no different
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Ray Bird
(@raybird1981) reported
from
Southampton, England
@virginmedia So yet again our WiFi keeps buffering we're be going back to sky in the new year had enough now of constent problems.
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James Featherstone
(@JFeathjav) reported
from
Southampton, England
I moaned when their bad so I should praise them when they are good. Thanks to @virginmedia for the excellent service in fixing my TV service the day after I reported a problem. Engineer (Chris) was a credit to you, knew the product inside out and sorted everything in no time.
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Simon Ashenden
(@sashenden) reported
from
Waterlooville, England
Oh looks like the issue with virgin media you’re already investigating. Probably why my Smart lights are having problems too
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Andrew Garnham
(@garnham_andrew) reported
from
Gosport, England
Just upgraded virgin media. Just to say arrived on time phone call before he arrived. Good customer service.#virginmedia
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John
(@JohnGould4689) reported
from
Southampton, England
@virginmedia Rebooting the hub does work for about a week but then the pixelation does come back Have had new cables inside home & split cable repaired outside but same issue Have requested new box but told nothing wrong with box But if cables are renewed 🤔🤔🤔 To me must be box
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bri parker
(@JESUSSPEAKS1968) reported
from
North Baddesley, England
@virginmedia Something did happen but when signing back in to router " authentication problem " displays
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lee Radcliffe
(@leeradcliffe73) reported
from
Southampton, England
Good old @virginmedia broadband still amazingly rubbish. Funny how bad it gets when you cancel your tv subscription. And as for the customer service🤯I’m sorry I’m not fluent Indian 🤬🤬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Huawei
(@Huawei1952) reported
@virginmedia Already done scan when I did scan all OK Its a intermittent fault on wireless side of router. Already have a pod upstairs No more spare plugs Get router problems sorted out Simples!! Or get a better one sent out or advise which one is a better router and supply it!
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Abi Jenkins
(@abigailchantal) reported
@virginmedia Hi, so on that number it says there are issues whereas the online checker said there weren't, so which is it?
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Adam Smith
(@adam01smith) reported
@virginmedia rather just have someone look into complaint and call me with a resolution. I’ve called countless times and either been told they have escalated the issue and to receive a response with … and not get called back or simply hung up on. I’ve done enough now. ***** in your court
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Giulio
(@giuliofagiolini) reported
I'm moving home and trying to either move or cancel the subscription, but the website doesn't help and the chat leads nowhere. Any chance I can get some help @virginmedia?
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Adam Smith
(@adam01smith) reported
@virginmedia I’m currently on the phone now. The agent refuses to pass the call to a manager and is currently keeping me on mute and not talking. My complaint is regarding poor fault handling when my service was installed. I was promised a call back over a week ago within 24hours
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Heather Kerr (she/her)
(@fluvialheather) reported
A new week, a new complaint to a corporation. Wonder if @virginmedia will take responsibility for lying to me about my contract. Maybe @TSScot can help?
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Abi Jenkins
(@abigailchantal) reported
@virginmedia Also I just tried this number and it's the same service to check for issues, so does this automatically register as loss of service as nothing about that was mentioned while on the line.
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S.T.U
(@STU80850291) reported
@virginmedia #virginmedia why have contactable services that don’t place details on your account, I’m expected to contact the web chat team my self to prove i spoke to them 6 months ago, WTAF, apparently according to Finney in India, the customer service team DONT lie. Haha
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S.T.U
(@STU80850291) reported
I left @virginmedia because of the prices and now 5 months later still arguing over a bill because I was lied to about disconnection, now onto customer service and the advisor is again “passing the buck” I’m glad I left, they’re customer services are appalling #ofcom
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Becky Hayes
(@Beckeh88) reported
@Anonlemming @virginmedia Been problems ever since essential maintenance was carried out on 17 October obviously there is a problem other people on my road are experiencing the same issues