Virgin Media Outage Report in Eastleigh, Hampshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Eastleigh, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Eastleigh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Eastleigh, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Fareham, Winchester, Portsmouth, Southampton and Gosport.
| City | Problem Type | Report Time |
|---|---|---|
 Fareham |
Wi-fi | |
| Winchester |
Internet | |
| Portsmouth |
Total Blackout | |
| Portsmouth |
||
| Portsmouth |
Internet | |
| Southampton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Eastleigh, England
Latest outage, problems and issue reports in Eastleigh and nearby locations:
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Susan Thompson
(@soozythompson) reported
from
Gosport, England
@virginmedia why can I longer get the 1471 service?
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Chris Puttock
(@Puttzthewriter) reported
from
Portsmouth, England
I would like to tell you about my experience with @virginmedia. With them I have had the worst customer service in my life. Phone calls left on hold for nearly an hour at a time just getting to through to a customer service person only to spend every conversation arguing with...
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Jamie Coleman
(@Jamie_Lee_C) reported
from
Southampton, England
@tom_will_banks @PlacesLeisure I had a similar issue with Virgin Media. Cancelled my subscription and randomly 4 months later they started taking money from my account. I got a refund but I just though how sneaky..
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Enrico Clay
(@ricoclay) reported
from
Fair Oak, England
@LewisClayy @virginmedia She then put me through to customer services who she said will be able to process the order. 1/2 hour later they answered to be told that technical will need process the order and will have to put me through. I have to say @virginmedia I’m sick of BTS and Carly Rae Jepson now
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Jen
(@jenrudder) reported
from
Hamble-le-Rice, England
@virginmedia We have checked and as I said previously it said to book an engineer. However, the rest of the village says it out also so therefore, I presume it is a larger issue. How do we get this fixed?
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Pauline Richards
(@PaulineR59) reported
from
Southampton, England
@Virginmedia trying to speak to someone in customer service is joke! On hold for 35 minutes so far!
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GIBBO
(@ONLYONEGIBBO) reported
from
Lee-on-the-Solent, England
@virginmedia So maybe you need to review your customer service protocols
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Jen
(@jenrudder) reported
from
Hamble-le-Rice, England
@virginmedia Can you explain to me how the rest of the village is having issues and I need to book an engineer? Seriously?
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Gary Hynes
(@gazhere57) reported
from
Totton and Eling, England
I have been trying to get through to @virginmedia by phone since lockdown to cancel all of my subscription services. I just never get through. I have had my new provider in place for months. It just seems Virgin are not interested in supporting customers that want to leave.
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David Male
(@davidmale123) reported
from
Portsmouth, England
@virginmedia make it really hard to cancel my contract can someone please get in touch?
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Karoline Sofie Hennum
(@_karolinesofie) reported
from
Portsmouth, England
@virginmedia Are you having a lot of trouble with wifi in PO5 area these days? Our wifi has either been down or really slow lately. Today it doesn’t work at all, which is very unfortunate when working from home.
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Jen
(@jenrudder) reported
from
Hamble-le-Rice, England
@virginmedia Can you recheck. We are all getting different times for repair In Hamble. Some even said that they were told Thursday! Unacceptable, do we all get refunds for the down time?
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Laurent Bergmann
(@LaurentBergmann) reported
from
Totton and Eling, England
What a complete shambles @virginmedia are, no skills in handling customer services/complaints outrageous in this day!!!
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Harrison🚴♂️
(@harrisondafydd) reported
from
Southampton, England
@virginmedia Don't do it. So many hidden fees, shite customer's service & woeful WiFi connection
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Stacey at In2Events
(@StaceyIn2Events) reported
from
Portsmouth, England
What a shocker, seems @virginmedia are totally inept at any and all forms of customer service, response or acknowledgement, across all media channels. So as a Virgin Media customer essentially be prepared to spend the rest of your life on hold for someone to ignore there too!
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Bogdan Dolanescu
(@dolb21) reported
from
Portsmouth, England
Hi @virginmedia how do i cancel my contract online/email? Without having to have an actual phone conversation. Thanks.
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ᵛᶦᶰᶜᵉᶰᵗ ᴿᵒᵈᶰᵉʸ ᶫᶦᵘ
(@vincentliu1986) reported
from
Portsmouth, England
@virginmedia is there any known issues in PO1 area, I’m unable to connect?
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Stacey at In2Events
(@StaceyIn2Events) reported
from
Portsmouth, England
@virginmedia another horrendous customer service experience today. Extortionate fees, vastly inadequate communication, hours on the phone listening to hold music, impossible to even log a complaint..for a company that’s premise is to ‘connect’ you’re doing a pretty atrocious job.
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Rahim™ 🇬🇧🇲🇦
(@rahim94) reported
from
Southampton, England
£15 to watch each football match that's not scheduled to be televised? **** off @premierleague you greedy bastards. no way I'm paying that. i already pay £110/month to @virginmedia as it is. I'll just watch other sports instead.
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Jen
(@jenrudder) reported
from
Hamble-le-Rice, England
@virginmedia so, I have run the tests and it is saying I need to book an engineer but the rest of Hamble seems to be down too so it doesn’t seem it is just my issue. Can you please tell us honestly if there is an issue?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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LJ
(@UnitedXRP) reported
@virginmedia so I’ve been lied to again. Was told I’d have an engineer here today at 4pm to sort the issue with the wifi. Nobody turned up surprisingly so I called back and they’re trying to tell me there was no appointment, spent £100 on my phone bill due to no wifi for 5+days!
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Barbara FitzGerald S
(@Barfisk34) reported
@virginmedia broadband clondalkin No service here whats happening and when will it be resolved Poor over the last 2 weeks
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Mags Barker
(@magedy_m00) reported
@virginmedia why am I paying for 200mg and struggling to get 25mg It’s disgraceful, poor poor service. Buyers beware, don’t switch to Virgin
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heidi vogel
(@heidilevo) reported
@virginmedia after 20 years with you & paying £200 a month for phone, tv & broadband, I told your customer service I’ve no choice but to leave if my case and complaint can’t be attended to. I’ve had no broadband or TV for 2 weeks. This happened last year. I was promised a refund
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Jbyrd
(@jeanniemarie85) reported
@virginmedia elderly mum been charged 3 times as much for her package after father died,was told she cldn't have a deal as a new customer bcos same address,charged them x2 for xtra tivo box, charged for paper billing&sending Bill to dead dad's email, despite new email
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James Gill
(@JamesGill2) reported
@virginmedia That's fine. I will wait and speak to the ombudsman after 8 weeks. I suggest you find my complaint and ask some to issue a response to it
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Vonvon
(@Vonvon11113394) reported
@virginmedia Completion date keeps changing and as I said issues since October. I’m not able to get about much due to ill health rely on internet a lot
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A.T.A
(@nicesoul77) reported
@virginmedia I called Yodel but they can’t find my order with the reference number I provided. This is the same reference number in my email from Yodel. You are frustrating me with this back and forth. I will like to cancel the contract and refund me the full amount paid.
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Maia Devaney
(@MaiaLD) reported
Strange how my @virginmedia WiFi worked perfectly but now nearing the end of my contract it has terrible connection issues…virgin you wouldn’t be trying to steer me towards getting a faster connection contract!? 🤔 #virginmedia #suspicous #horrendouscustomerservice
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Jbyrd
(@jeanniemarie85) reported
@virginmedia they told customer someone would investigate this serious complaint and get back within 2 days! That was 2 weeks ago!!