Virgin Media Outage Report in Eastleigh, Hampshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Eastleigh, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Eastleigh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 02: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Eastleigh, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Southampton, Portsmouth, Winchester, Fareham and Gosport.
| City | Problem Type | Report Time |
|---|---|---|
 Southampton |
Internet | |
| Portsmouth |
Internet | |
| Portsmouth |
Wi-fi | |
| Southampton |
Wi-fi | |
| Southampton |
Wi-fi | |
| Portsmouth |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Eastleigh, England
Latest outage, problems and issue reports in Eastleigh and nearby locations:
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lee Radcliffe
(@leeradcliffe73) reported
from
Southampton, England
@virginmedia No it’s just WiFi connection to all our phones. Never had an issue before we removed tv package
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bri parker
(@JESUSSPEAKS1968) reported
from
North Baddesley, England
@virginmedia Something did happen but when signing back in to router " authentication problem " displays
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Helen Thomas
(@MrsCatbus) reported
from
Fareham, England
@virginmedia Media service. It was an automated call reportedly from BT saying about dubious usage of our up address so we would lose internet in 24 hours press 1. I did not do that just hung up and messaged you.
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debbie chapman
(@debzholmric) reported
from
Southampton, England
@virginmedia is there a issue with virgin media as cant get access on the app
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John
(@JohnGould4689) reported
from
Southampton, England
@virginmedia Rebooting the hub does work for about a week but then the pixelation does come back Have had new cables inside home & split cable repaired outside but same issue Have requested new box but told nothing wrong with box But if cables are renewed 🤔🤔🤔 To me must be box
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Guy Maxwell
(@guymaxwell) reported
from
Southampton, England
@virginmedia Congratulations Virgin Media. 1. You manage to disconnect my TV bundle early without telling me 2. You then disconnect again 4 hours later 3. You connect me to Fault Support thendisconnect me 4. on hold for a second time for 20 mins. This is why I’m going to Sky
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bri parker
(@JESUSSPEAKS1968) reported
from
North Baddesley, England
@virginmedia Has lock sign over signal strength and message reads WiFi connection failure
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Mike Cook
(@utarg) reported
from
Portsmouth, England
@virginmedia @SkySports Red button still not working for the football , hardly a great advert for your service...
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lee Radcliffe
(@leeradcliffe73) reported
from
Southampton, England
@virginmedia Oh and the customer service is pathetic
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bri parker
(@JESUSSPEAKS1968) reported
from
North Baddesley, England
@virginmedia why is your WiFi so poor.
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James Featherstone
(@JFeathjav) reported
from
Southampton, England
I moaned when their bad so I should praise them when they are good. Thanks to @virginmedia for the excellent service in fixing my TV service the day after I reported a problem. Engineer (Chris) was a credit to you, knew the product inside out and sorted everything in no time.
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Ray Bird
(@raybird1981) reported
from
Southampton, England
@virginmedia So yet again our WiFi keeps buffering we're be going back to sky in the new year had enough now of constent problems.
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bri parker
(@JESUSSPEAKS1968) reported
from
North Baddesley, England
@virginmedia No issues in area, reboot no different
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Vicky May
(@cretevick) reported
from
Portsmouth, England
@virginmedia I'm trying to cancel an out of contract mobile with you but I can't seem to do it online. Please advise
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Andrew Garnham
(@garnham_andrew) reported
from
Gosport, England
Just upgraded virgin media. Just to say arrived on time phone call before he arrived. Good customer service.#virginmedia
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Kim Blake
(@KDBlake11) reported
from
Portsmouth, England
@virginmedia one hour later on the phone to you just to ask for a virgin box up grade seems that nothing is easy with Virgin media ... frustration customer
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Danny Ashman
(@dannyashman_sfc) reported
from
Southampton, England
@virginmedia your WiFi is crap wtf is going on why’s it not working.
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John
(@JohnGould4689) reported
from
Southampton, England
@virginmedia @btsportmotogp l recorded the motogp testing Disappointing an understatement in the quality of the coverage Picture pixelation lost of sound frozen screen in the first hour Now have had issues in past with picture 5 times called out n told nothing wrong new box plz
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lee Radcliffe
(@leeradcliffe73) reported
from
Southampton, England
@virginmedia when you spend half hour on the phone trying to find out why my broadband has been terrible since removing the tv package, only to be told your phone is either to close or to far away from your router baffles me. Is there a perfect distance I have to stand 😡🤯😡😡
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lee Radcliffe
(@leeradcliffe73) reported
from
Southampton, England
Good old @virginmedia broadband still amazingly rubbish. Funny how bad it gets when you cancel your tv subscription. And as for the customer service🤯I’m sorry I’m not fluent Indian 🤬🤬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Amy Sizer
(@da_mimi_twice) reported
@virginmedia your customer service is a joke
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natasha anderson
(@natasha1439) reported
@virginmedia I am looking for help. We have made endless phone calls to your company in regards to poor internet service/ can’t watch tv/on demand anything to be told everything is all ok on your end, won’t register our complaints and won’t send out an engineer. We need help!!
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Naftali Leiberman
(@ProfNaftali) reported
@virginmedia P.s it’s not working with safari, google chrome a#or Firefox
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PDog
(@P1perdog) reported
from
Chipping Norton, England
@virginmedia After a 40min phone call and 3 advisors I have been told the only way to retrieve my new customer benefit was through the webchat on your website. This has not been working all day! Please can someone contact me to resolve
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Mazza
(@MarianPKearney) reported
@virginmedia I have been through all the various dianostic tests a few times. One guy was trying to at least get my TV service working. He was going to ring me back in an hour but didn't. No broadband because of fault in the area going back to June. Arghhhh
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Russell Voysey
(@RussellVoysey) reported
@virginmedia You state no issues, I have reported this either online or by phone several times and just get told you will sort and then have sorted when it's not. The problem is still there. Customer Service definitely lacking.
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tim
(@tim22647332) reported
@virginmedia No lights are on currently. The electricity is working perfectly and also on your site, there is a way to troubleshoot on how your box is looking. I did all things necessary to solve the issue, gave it more than enough time yet it didn’t work
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Nadeem
(@Nadeem74159629) reported
@ispreview Full fibre virgin media is a total joke bad customer service
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Richard Medley
(@RMedders74) reported
@virginmedia I like your broadband, but your TV box and landline are no use. Spent the morning on the website trying to find where to reduce my deal with you. No luck. I am out of contract. The deal with persimmon to force your product means I have no alternative either. Help?
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John Tindall
(@JohnTin87913929) reported
@virginmedia I closed it. I can't sit and wait . I fixed it my self yesterday, I have anxiety issues. so all OK now