Virgin Media Outage Report in Winchester, Hampshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Winchester come from postal codes SO22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Winchester, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Winchester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 12: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (20%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Winchester, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Southampton, Winchester and Andover.
| City | Problem Type | Report Time |
|---|---|---|
 Southampton |
Internet | |
| Winchester |
Internet | |
| Southampton |
Internet | |
| Southampton |
Internet | |
| Southampton |
Internet | |
| Southampton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Winchester, England
Latest outage, problems and issue reports in Winchester and nearby locations:
-
Sarah-Jane Finch
(@formula1girl) reported
from
Southampton, England
@virginmedia I have just spoken to collections team who told me they cannot deal with my issue. They passed me to cancellation team who said they cannot deal with it only collections can. The issue is that I cancelled in July but you have no record of my call or letter.
-
Sarah-Jane Finch
(@formula1girl) reported
from
Southampton, England
@virginmedia more of your appalling customer service!!!! Spend over 90 minutes on your chat help “service” trying to resolve an issue and your agent takes a break. When he returns and I don’t reply as I’m getting lunch I get cut off. And guess what?
-
Duckocide Games
(@Duckocide) reported
from
Andover, England
@virginmedia Yeah. Done all that a number times. I've spoken to tech support. Awaiting an engineer call. I'll leave this conversation here. Appreciate your attention but running those tests will just get me to the book an appointment or thrown out. I've run them a lot. Thanks. Ttfn
-
Sarah-Jane Finch
(@formula1girl) reported
from
Eastleigh, England
@sfc_rich @virginmedia You’re absolutely right. Cancelled my account in July yet they’re still billing me claiming they’ve no record of my phone call OR letter. Refuse to cancel my account unless I pay £101.50 which now has gone up to £148.50. #neverlisten #zerocustomerservice
-
Sarah-Jane Finch
(@formula1girl) reported
from
Eastleigh, England
@virginmedia what a surprise, even after cancelling my service with you I’m still getting bills!!! I cannot believe your customer service is awful even after leaving.
-
lee Radcliffe
(@leeradcliffe73) reported
from
Southampton, England
@VMO2News @virginmedia @goodthingsfdn All the money we pay for this awful broadband is a joke. Oh just get the plug in booster for an extra £5 a month this will help!!! 2m from the router and can’t even send this. 3G is better than virgin. Bring on toob 🕺🏻
-
Matthew King
(@MatthewKing35) reported
from
Southampton, England
@derwenttwo @MylesJohndmyles @GBNEWS Argee with totally. On matey question I flack through channels via virgin media no problem on any channel including the awful gb news however on Freeview all channels good Quality except the awful gb news which the worst of the lot a bit like the content I dot know about sky fst
-
Graham Scambler pics
(@_GSPhotography) reported
from
Eastleigh, England
@virginmedia I'll try to sign in with a different email address.
-
Rahim™ 🇬🇧🇲🇦
(@rahim94) reported
from
Southampton, England
Yeah I'm just gonna point out that I couldn't give a **** about the boxing Boxing is a sport that's become corrupt like the Brazilian government, money driven like a Latin American drug lord, so yeah, I'm not paying £25, on top of the £126 I pay to @virginmedia every month
-
Karen Simpson
(@kaz123s) reported
from
Andover, England
@virginmedia so we’ve been with out our tv service since yesterday morning. The service checker has had the fixed time extended twice. What is going on?
-
Panda 🐼
(@PandaKingPinder) reported
from
Romsey, England
@virginmedia We have tried adding a new service and thinking of leaving as none of the others apply and there is no option to call for upgrading. Your automatic service is not helpful and it would be easier to just go through to speak to someone.
-
Sarah-Jane Finch
(@formula1girl) reported
from
Southampton, England
@virginmedia Your resolution to this is for me to pay you money for a service I don’t use as I cancelled it. How is that a resolution? You are just not listening to me.
-
Jack Deyes
(@Jack_Deyes) reported
from
Southampton, England
@Kelly_Jackson88 @virginmedia I was with them for a few weeks and all I had was problems with them. I’ve moved over to #BT and they are great so maybe check them out
-
lee Radcliffe
(@leeradcliffe73) reported
from
Southampton, England
@virginmedia Yes I have used the connect app and it only works when I’m a meter from the router. I’m paying you for a service you can’t provide but you call me to say why don’t you upgrade to 300mb speeds when you can’t even give 10. Appalling
-
Sarah-Jane Finch
(@formula1girl) reported
from
Eastleigh, England
@virginmedia Im only unwilling to use the chat as after today’s conversation by phone with the 2 departments I got told could sort out my issue & they couldn’t I am emotionally broken.
-
mark wilson
(@obcans) reported
from
Southampton, England
@virginmedia I've have said my Internet drops out my TV my laptop witch are connected via ethernet cable drop out its not good enough I have always had this problem I just want it sorted out
-
mark wilson
(@obcans) reported
from
Southampton, England
@virginmedia I fail to see wot difference that make my Wi-Fi is rubbish my Internet drops in and out all the time I have hours on the phone with people and it's still the same I want something done about it 😫
-
Sarah-Jane Finch
(@formula1girl) reported
from
Eastleigh, England
@virginmedia So another 90 minute chat with no resolution? That’s fine I’m going to raise an official complaint as this is NOT good customer service at all.
-
Simon Newby
(@simonnewby) reported
from
Southampton, England
@virginmedia I do have a reference bit this is exactly the standard (or total lack) of service I have received for the last 4 weeks, hence the open complaint. Not one person from Virgin has contacted me in any way in that time, despite at least weekly promises like this one.
-
Panda 🐼
(@PandaKingPinder) reported
from
Romsey, England
@virginmedia The issue is some of the ports in the back don't work, we get occasional dips in the internet's which some days don't reach the amount we pay for and the webpage says we can upgrade our hub but can only be done on the phone to see we can't get hold of anyone.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Maya maya
(@2124_maya) reported
@virginmedia could you please explain why the internet is down on my road? We pay so much and you can’t give us internet. Will we be reimbursed
-
Emily Kelly
(@emkelly1997) reported
@virginmedia I was given £32 credit for loss of service back in December. The credit has yet to be applied to my account, my bill is showing as overdue when it absolutely is not and your customer services team over the phone is atrocious. I’ve contacted via phone and WhatsApp (1)
-
Elizabeth Roberts 💙
(@olympicdiva) reported
Time to say byebye @virginmedia. Forced to put our phone line thru the router now we have no incoming calls, can dial out on only 1 of 3 phones & call quality is like a 1950s public phone box. Expensive rubbish service.
-
Elizabeth Roberts 💙
(@olympicdiva) reported
@virginmedia Of course we have! Patronising much?! Tech support were unable to resolve it. We were told someone would contact us in 48hr. We’ve had enough.
-
DeanoBravo
(@OneDirtyGooner) reported
@virginmedia I've been trying to pay off my latest bill but for some reason it won't acknowledge my email address and the links Ive been sent don't work can you help
-
Louise
(@spartacus_ed) reported
@virginmedia hi, been having problems accessing emails from ntlworld email account (been very slow last week ) and now mailbox no longer available. Any advice on how to solve this? I’ve tried chat but nightmare as no option about email account issues.
-
Emily Kelly
(@emkelly1997) reported
@virginmedia can someone please help with my account? Your customer services is absolutely horrendous
-
Doria - Black Lives Matter -
(@werefern) reported
@virginmedia my WiFi and most of my neighbours' wifi went down and the service checker won't work. Is there a fault in North-East/East London?
-
Sketch Rick
(@AdrianFernand3s) reported
@virginmedia how do I cancel my services not had no internet since I've moved into my new house
-
Merlyn_X
(@LydonJC) reported
@virginmedia Virgin WiFi not working again Overpriced rubbish