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Virgin Media

Virgin Media Outage Report in Winchester, Hampshire, England

Why is my Virgin Media service not working?

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Winchester, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Winchester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 5: Problems at Virgin Media

Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Winchester, England

The most recent Virgin Media outage reports came from the following cities: Southampton, Andover, and Winchester.

CityProblem TypeReport Time
Southampton Internet 2 days ago
Southampton Internet 7 days ago
Southampton Internet 8 days ago
Southampton Internet 8 days ago
Southampton TV 10 days ago
Southampton Internet 17 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Winchester, England

Latest outage, problems and issue reports in Winchester and nearby locations:

  • langdonpiggott
    artist with scarf (@langdonpiggott) reported from Southampton, England

    @virginmedia Here is an idea ; proactively acknowledge that WiFi connections down for over 12 hours and suggest that the next bill we all receive reflects the loss of ‘service’. Look forward to seeing that!

  • woogar2010
    🏳️‍🌈 Gaz 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁳󠁣 (@woogar2010) reported from Southampton, England

    @spoise87 @virginmedia They are getting worse, been with for a long time we are now looking for an alternative as they are way too expensive for the problems they have.

  • LisaMFricker
    Lisa Fricker (@LisaMFricker) reported from Southampton, England

    @virginmedia The TV took 3 hours to sort out but fixed now. The broadband was more annoying as I work from home, was off from 1030pm last night until about an hour ago today. Also the service status on your website doesn't work either! Not a good service for the price we pay each month 😩

  • planetf1
    Nigel Jones (@planetf1) reported from Southampton, England

    @virginmedia @brum1985 Why is your status page still broken. Surely you should have updated with some static text mentioning widespread issues. Phone line the same . No issues. We know there is. You need to step up to communicate on those other channels. Poor show currently

  • samzyflacko
    sam1017 (@samzyflacko) reported from Southampton, England

    @virginmedia can you guys fix my WiFi it’s been down for like 20 hours man

  • AdeMcKenzie
    Ade McKenzie (@AdeMcKenzie) reported from Southampton, England

    @virginmedia Internet just crashed. Seems as tho your website has as well when I went to check service status. 🥺

  • Graelwyn
    Katharine Zoe Ruth (@Graelwyn) reported from Southampton, England

    @TonyTTGriffiths @virginmedia @adrian1farrell There is pressure on all of them but sky hasn't gone down that I can see.

  • rahim94
    Rahim™ 🇲🇦🇬🇧 (@rahim94) reported from Southampton, England

    @CharrMaxwell @virginmedia Ahh O2... fair enough. Every network is patchy in places tbh

  • catherinealysh
    Catherine🏳️‍🌈 (@catherinealysh) reported from Southampton, England

    @virginmedia Even if they are fixing it, I'm still continuously paying £44.50 for internet ALONE for internet to barely work even when it isnt down

  • LisaMFricker
    Lisa Fricker (@LisaMFricker) reported from Southampton, England

    @mattytap @Struggling4C @virginmedia @andi_north Exactly, it used to be so much better before they changed the compensation procedure. No service is an inconvenience no matter the period of time, considering the amount of money most of us pay each month 😩

  • darrenthecoach
    Darren Toms (@darrenthecoach) reported from Andover, England

    @virginmedia yet again you’re letting your customers down. Internet down, no one answering phones. No messages put out on social media to explain what’s happening. People are expected to stay in and this level of service doesn’t help. I’m trying to work at home but can’t. 🤬

  • Graelwyn
    Katharine Zoe Ruth (@Graelwyn) reported from Southampton, England

    Great time to lose Internet when totally isolated and needing social contact. Thanks Virgin Media. Time to change after 8 years of custom and price hikes and shoddier service since.

  • The_Hird
    the Hird aka Andrew (@The_Hird) reported from Andover, England

    So can’t get my @SkyUK sports postponed as the website is broken and @virginmedia mobile seems to have only given one of the two numbers the extension pretty shit weekend tech wise. #inothernews darn good walk on #Salisburyplain

  • conordonlan
    c (@conordonlan) reported from Southampton, England

    imagine your internet going down at 11pm on it, cba with virgin MEDIA

  • catherinealysh
    Catherine🏳️‍🌈 (@catherinealysh) reported from Southampton, England

    @virginmedia once again, internet is down and wont be back til like 11pm... lower your ridiculous price of £44.50 for this shit show. Or I will bloody leave

  • enkeli85
    Clare Old (@enkeli85) reported from Southampton, England

    @virginmedia Problem with Internet in SO15 again

  • drewy__
    Jez (@drewy__) reported from Whitchurch, England

    @virginmedia I’m trying to contact via calling the number but I can’t get through as I’m a new customer wanting to join!

  • obcans
    mark wilson (@obcans) reported from Southampton, England

    @virginmedia ok I've had it with virgin my wifi is rubbish none of my 3 tv boxes are on line every day for the last 2 weeks all they do is drop out all the time how do I cancel this rubbish

  • PaulineR59
    Pauline Richards (@PaulineR59) reported from Southampton, England

    @virginmedia Yes I've tried to contact you with regards to sky sports. Would appreciate a response. Long standing customer 😡

  • JESUSSPEAKS1968
    bri parker (@JESUSSPEAKS1968) reported from North Baddesley, England

    @AndreaR88604321 @fogarty_oliver @virginmedia @MAP_PM Whilst they take money from you and continue to deliver a crap service. Worst broadband company ever.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JoeJone22150871
    Joe Jones (@JoeJone22150871) reported

    @virginmedia I could probably do about 1 o’clock. Is there still a problem and why a web chat and not a phone call?

  • TotoDiVita
    Toto Di Vita (@TotoDiVita) reported

    @ConstableChaos @virginmedia I even put a complaint in to @virginmedia they said they’d investigated & could find NO RECORD of the call or the promise to post a router… they’re now pestering me to send it back… I should probably refer them back to the email saying they never posted one or had a record 2/2

  • SallyEdwards4
    Sally Edwards (@SallyEdwards4) reported

    @virginmedia I’ve tried all of these, logged on via the website and the app and it gives me the same issue.

  • chrisbhoy13
    chris mcallister (@chrisbhoy13) reported

    @virginmedia The people I was speaking to on the phone have not got a idea how to deal with my problem and are not able to deal with the problem as they believe that the problem doesn’t exist. I was told that my deal would be the EXACT same but it ain’t. I’d like to speak on the phone.

  • SallyEdwards4
    Sally Edwards (@SallyEdwards4) reported

    @virginmedia We’re an existing customer. I’ve downloaded the app and cleared all caches but it just redirects me to the help support page

  • TotoDiVita
    Toto Di Vita (@TotoDiVita) reported

    @ConstableChaos @virginmedia Its the same for everyone @virginmedia said they’d send me a router, next day delivery… I waited in 2 days, nothing … when I called they said “they never post routers”… a week later the router arrived, in the post… Their customer service are #Liars #Shambles #Pathetic 1/2

  • SooniaHm
    Sonia Hidalgo (@SooniaHm) reported

    @virginmedia I am quite sure this is the service you are used to provide, there are thousands of posts on the internet stating this problem. If I knew I would have never signed a contract with you.

  • gazadub
    Gary Wright (@gazadub) reported

    @virginmedia Just a thought , wasted time and money to send out a tech on your part, a week more of frustration on mine! Post out a Hub 4 or even 5, problem solved and money saved 🤔

  • worldofcapella
    Joe Capella (@worldofcapella) reported

    @virginmedia We had an engineer fix one issue with the phone line after a call but no info on how to fix this problem. Can we have some contact info please so we can resolve it. Even when we try to reset the account password (even though it is correct) it’s says the email address is wrong

  • rockchic666
    Alison Arrundale (@rockchic666) reported

    @virginmedia They were useless! Refused to accept my name, email and sort code details. Said I needed an adaptor for my router but wouldn't send me one! Outstanding customer service and your prices are going up £15 a month too. Absolutely disgusting.