Virgin Media Outage in Andover, Hampshire, England

@virginmedia Phones up to be told we are a ‘low priority‘ case, nice to hear, still not working and told it won’t be fixed until next week. But asking me for £20 a month more now for the same service. Might have to give Sky a ring....

@jamesamatthews @NOWTV @virginmedia They don't own the content, just the network. Rights come with restrictions!

@virginmedia - any update on the outage here / we have a snow day so kids off and wanting to be online or streaming films - yet no internet again !! Yes I have looked on your web site and it’s limited in what it says to say the least ...

@EE In the 12 days that the service has been down Virgin media have managed to lay fibre cable all the way along the main road yet EE can’t pull their finger out to fix this issue. Laughable really.

Cannot get over the SHOCKING customer service from @virginmedia

@virginmedia your internet service isn’t working, can you fix it?

@BowenBBC @virginmedia I had same issues with a 3 year old virgin media modem, replaced by them and speed improved significantly, ask for same

@virginmedia Nope just that she’d raise one her name was Sophie didn’t even offer a complaint ref. Seems I’ve been stitched up like a kipper cos I had to downgrade as couldn’t afford to maintain 200mbs after the year. I don’t even want TV but it’s cheaper to include than stand alone b’band

@virginmedia They’d raise the complaint just that, speed has not been corrected back nor can we watch Netflix now, just buffering, guessing we have to spend more 10% a month increase to get back to where we started today, it’s blackmail really

@virginmedia 2of 2 I have called and formally complained and was then told tough can’t change back as not possible but when questioned on the cooling off period “we will change but not meant to” more lies good broadband shocking customer service 6 years and no reward for brand loyalty

Time for our monthly call to Virgin Media to find out why they are so shite.Awful internet service for about 6 years and it’s never improved

@virginmedia Total wast of time, Dial 150, 1, 1 enter 3 characters from your password then get told nobody available and someone will call you back and thy don't! and anther 30 mins of your life down the drain! @richardbranson

@virginmedia Really, would you?, at 12:00 was told i would get a call from a manager and what did i get no call but an email with Virgin's T's & C's is this the service I should expect @richardbranson ?

@YuNeeqCG @virginmedia ahhhh, Sorry to hear that, I am going to see if I can get out of my contract for complete lack of service.

@virginmedia what happens when you say an engineer is coming out and then you don't send them and don't tell the customer paying for the service they are not getting?

@virginmedia When I asked about compensation for loss of earnings, for today I was told I would get a credit for the service I can't use anyway, that's not compensation in my world.

@virginmedia How do I leave this appalling service mid contract? I have lost a day of work waiting for an Engineer that got cancelled without telling me! And on top of that I have had Customer service peeps hang up on me.

@virginmedia I could support this coup if you’d at least have picked Charlie Hungerford @Coldwar_Steve should have been sacked after that omission

@virginmedia trying to contact the new tenant to ask them to cancel their service until they actually move in, cannot do anything for me unless the new tenant plays ball

@TalkTalk I have no words for how shit your services are. I’m taking my talents to @virginmedia. Absolutely shambolic company F/O

@haveapizzame Awesome. I've got it myself. I quit also from virgin media. Not because it was slow. Because of the prices. It keeps on fluctuating. Whereas sky sticks to the plan. Which area you live in so I can find out the area broadband speed accurately

@TIMO317 @virginmedia I was fully prepared to terminate my BB with VM there and then. £40 for 69mb/s BB is horrendous. They sorted out an 18 month contract for 100mb/s at £27 month. I should've done it sooner. 🙂

@virginmedia atrocious service, completely and utterly unreliable for FOUR MONTHS now.

@virginmedia It's a kick in the teeth to get a letter about price increases that also boats about new speeds I can't get as an existing customer. 😡 But double whammy: I find out I'm paying the equivalent of M350 but only getting M200. Way to screw over loyal customers VM. 😡

@virginmedia Would be wonderful if I was able to book it!!. Despite running tests, rebooting, trying to get through to a pointless office hours tech line I am unable to watch the PPV. Yet another problem with the services

@virginmedia the worst broadband around, we pay £120+ a month for the full media package and my 4G from Vodafone has a lot better signal than virgin WIFI...#timetochange

@virginmedia Hi virgin media thanks for your generic reply. Fix your issues on WiFi

@virginmedia Hi. after recently contacting your CS after receiving an email to increase my monthly BB only service to £40, i was offered a new 18 month no increase contract for £27 😲 which i jumped at. Just shows, it helps if you complain to VM. I should complain more often. Ste

@lizsilversmith @virginmedia I'm about to write a formal letter of complaint over repeatedly being over-charged £18 a month despite contacting them every single time it happens.