Virgin Media Outage Report in Andover, Hampshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Andover come from postal codes SP10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Andover, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Andover and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 23: Problems at Virgin Media
Virgin Media is having issues since 09:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (58%)
-
Wi-fi (18%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Andover, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Andover.
| City | Problem Type | Report Time |
|---|---|---|
 Andover |
Internet | |
| Andover |
Internet | |
| Andover |
Internet | |
| Andover |
TV | |
| Andover |
TV | |
| Bulford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Andover, England
Latest outage, problems and issue reports in Andover and nearby locations:
-
chris
(@crumblechris) reported
from
Winchester, England
@virginmedia Hi - so the fault that is still ongoing, 24 hours+ now, and the fault line said would fixed by 11pm last night. Now the fault line says it’s being worked on - and no update for residents….please advise what is going on and an ETA for the fix? Thanks
-
Duckocide Games
(@Duckocide) reported
from
Andover, England
@thedarkfenix @virginmedia I hope so. I really rely on the service now.
-
Jason Kneen
(@jasonkneen) reported
from
Ludgershall, England
@virginmedia jesus christ, I’m going around in circles on your instant chat — logged in yet having to confirm my name and all my details, can you stop using these annoying bots that do nothing to help? Wasting so much time.
-
Michael bennett
(@mickeyboy71) reported
from
Andover, England
@virginmedia It is not working, on live chat you wanted to charge me £40 more a month to activate it , joke.
-
Karen Simpson
(@kaz123s) reported
from
Andover, England
@virginmedia so we’ve been with out our tv service since yesterday morning. The service checker has had the fixed time extended twice. What is going on?
-
chris
(@crumblechris) reported
from
Winchester, England
@virginmedia Thanks - but that phone line isn’t recognising when I enter digits on the key pad - so is useless.your website still says ‘no issues’ after more than 4 hours of no internet connection.
-
Sarah McGinty
(@sarah_mcginty) reported
from
Andover, England
@virginmedia so,issues in my area today, service status said fixed by 6pm,my internet/some tv stations still not working, service status says no issues, rebooted the Internet router....whats the next step?!
-
Duckocide Games
(@Duckocide) reported
from
Andover, England
@virginmedia So I'm told after speaking to you. But seeing it on service page though.
-
Sarah McGinty
(@sarah_mcginty) reported
from
Andover, England
@virginmedia Bang! Gone again. Nothing on service status :-(
-
chris
(@crumblechris) reported
from
Winchester, England
@virginmedia Can you update the website to stop giving out false information? If you know there are ‘some issues’ can you tell me what they are - that alone is a helpful update….
-
Duckocide Games
(@Duckocide) reported
from
Andover, England
@virginmedia Still not working. About to phone
-
Sarah McGinty
(@sarah_mcginty) reported
from
Andover, England
@virginmedia @virginmedia issues again with tv & Internet, seems to be a theme for this week as not first time .There is nothing on service status :-( any idea?!
-
Sarah McGinty
(@sarah_mcginty) reported
from
Andover, England
@virginmedia issues again with tv & Internet, seems to be a theme for this week as not first time .There is nothing on service status :-( any idea?!
-
Dmitri Old
(@DmitriusOld) reported
from
Over Wallop, England
I have a go at customer service a lot, but with the move @virginmedia were great, @thameswater exemplary, @SouthernWater a great guy on customer helpline and Test Valley Council efficient and personable. It can be done, you know.
-
Sarah McGinty
(@sarah_mcginty) reported
from
Andover, England
@virginmedia Well after the services going again today, virgin media appeared a my door ( my property was ' doing lots of noise at the junction') fixed an issue with my hub and now its never been so fast!! Ive never seen so many virgin media vans in my area!
-
Sarah McGinty
(@sarah_mcginty) reported
from
Andover, England
@virginmedia We've got Internet so not as bad as it could be as i do have a teenager in the house,however I would like the tv to be back up by 9pm pretty please so i can watch @imacelebrity @antanddec thanks!!
-
moja10s
(@moja10s) reported
from
Andover, England
@virginmedia my mums phone does not work I’ve phoned your so called help line waste of time she is 90 has had a stroke unable to get your operators to understand her has had a letter saying she needs a technician to update her phone line. Now her life line doesn’t work 🤬🤬🤬
-
Duckocide Games
(@Duckocide) reported
from
Andover, England
@virginmedia So I'm told after speaking to you. Not seeing it on service page though. Agent said there was network issue.
-
Saturday Night Beaver
(@GingeFTW) reported
from
Andover, England
Is anyone else in Andover having issues with their @virginmedia? Wi-Fi’s been cutting out repeatedly all day
-
Duckocide Games
(@Duckocide) reported
from
Andover, England
@virginmedia Yeah. Done all that a number times. I've spoken to tech support. Awaiting an engineer call. I'll leave this conversation here. Appreciate your attention but running those tests will just get me to the book an appointment or thrown out. I've run them a lot. Thanks. Ttfn
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Zablahblahblah
(@zablahblahblah) reported
@virginmedia hi, what number is best to call to cancel my TV and broadband contract please?
-
Andrew Grainger
(@kingofchezo_WBA) reported
@virginmedia For the 3 tweet it’s not working can’t you just message me and tell me this is getting very frustrating now I work on a PC and tried several browsers. You’re WhatsApp bot is useless in finding it difficult getting this information from anyone here
-
Richard Lucking
(@RichardLucking) reported
@virginmedia Still connected through the wall socket. New handset didn't help - they aren't at home today to check things though...
-
Martin Riddle
(@Martrid) reported
@virginmedia As you have not given me an email address I assume CM does not have one, unbelievable. Do you have an email address? I have called the stated phone number several times and the CS operator puts the phone down, to difficult to solve, so I assume communication via letter only
-
MarcMan
(@MarcMcNulty13) reported
@virginmedia No, it was not resolved at all, I ended up paying to have the phone fixed myself, I explained this to your team and they gave me €20 off the next bill, better than nothing I suppose, I wont be using Virgin Media again for a mobile phone service once this contract expires, thanks
-
Harry
(@HRRY_96) reported
Wow. £141 refund from Virgin media today. Just for being a good customer they said. Cant complain with that, what a Monday!
-
Sneagy
(@SGyselings) reported
@virginmedia Kate from Newcastle said she would raise the complaint and I would be contacted within 48 Hours but as it was Thursday I should expect a call this week. No one has phoned but just an email saying I had been contacted and advised???? Appalling service
-
Ada Rose Cannon
(@AdaRoseCannon) reported
Did @virginmedia fire all of their support staff? It's literally impossible to speak to a real human anywhere and anytime it says it'll connect you to one it just hangs up instead after spending ages dealing with a machine.
-
L
(@baggyjumpas) reported
@virginmedia my mum is in her 70s, recently widowed & doesn't speak much English. You need to restore her tel no asap. She didn't ask for temp no - she wants her own tel no that she's had for yrs. Pls help. Thank you
-
Ciarán 🇺🇦 💙💛
(@farrenciaran) reported
@virginmedia Yeah - all of my contact details are up to date. It seems there has been a lot of other customers who have been affected by this. I still wish to cancel l.