Virgin Media Outage Report in Andover, Hampshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Andover, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Andover and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Andover, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Andover.
| City | Problem Type | Report Time |
|---|---|---|
 Andover |
Internet | |
| Andover |
Internet | |
| Andover |
Internet | |
| Andover |
TV | |
| Andover |
TV | |
| Bulford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Andover, England
Latest outage, problems and issue reports in Andover and nearby locations:
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Alec Clapperton
(@Alec2306) reported
from
Andover, England
@virginmedia I have been constantly looking at the site and it keeps telling me there are no issues. It only appears to be WiFi that is an issue
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Paul Grundy
(@BrainTumourSurg) reported
from
Winchester, England
Thanks to @virginmedia they install new broadband which worked for about 5 minutes. Now nothing. Follow all instructions to fix. Waited 5 hours this morning for the privilege and now 1 hour on phone still on hold Should have paid attention to the terrible reviews #wastedmyday 🤬
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Jason Kneen
(@jasonkneen) reported
from
Ludgershall, England
@virginmedia and just like that, 522 and 0.73mbps again. How do I book an engineer @virginmedia? — I’ve done all the checks; rebooted my network; the hub, I’ve tested on multiple devices WiFi, Wired; direct from the hub and the problem remains — drop outs, poor upload speeds.
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Morgan Jamison
(@mjam1978) reported
from
Andover, England
@virginmedia Hi John Thank you for offering to assist. Internet is no better. Unstable and keeps dropping out cannot work from home as it cannot keep up with demands nor can my son effectively work online for school. Service in 2021 as poor as it was throughout 2020 🙄
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Duckocide Games
(@Duckocide) reported
from
Andover, England
@virginmedia So I'm told after speaking to you. But seeing it on service page though.
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Duckocide Games
(@Duckocide) reported
from
Andover, England
@virginmedia So I'm told after speaking to you. Not seeing it on service page though. Agent said there was network issue.
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Alec Clapperton
(@Alec2306) reported
from
Andover, England
@virginmedia I have done all of this multiple times and nothing has come up. Today has been particularly bad where I lose signal every 5 minutes. I don’t need to keep doing the troubleshooting steps, I need a new router or an engineer
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Duckocide Games
(@Duckocide) reported
from
Andover, England
@thedarkfenix @virginmedia I hope so. I really rely on the service now.
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Ben Huntley
(@HuntleyBenjamin) reported
from
Andover, England
Virgin media has to be the worst internet provider I’ve ever had the trouble to experience
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Sarah McGinty
(@sarah_mcginty) reported
from
Andover, England
@virginmedia Well after the services going again today, virgin media appeared a my door ( my property was ' doing lots of noise at the junction') fixed an issue with my hub and now its never been so fast!! Ive never seen so many virgin media vans in my area!
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Jason Kneen
(@jasonkneen) reported
from
Ludgershall, England
@virginmedia jesus christ, I’m going around in circles on your instant chat — logged in yet having to confirm my name and all my details, can you stop using these annoying bots that do nothing to help? Wasting so much time.
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Duckocide Games
(@Duckocide) reported
from
Andover, England
@virginmedia Still not working. About to phone
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Mel Cass 🎶💅🏻💋
(@poppyboo1007) reported
from
Andover, England
@mouthwaite @virginmedia They are shite!!! We have had the same issue since March last year! Up and down like a yo-yo!!
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Duckocide Games
(@Duckocide) reported
from
Andover, England
@virginmedia Yeah. Done all that a number times. I've spoken to tech support. Awaiting an engineer call. I'll leave this conversation here. Appreciate your attention but running those tests will just get me to the book an appointment or thrown out. I've run them a lot. Thanks. Ttfn
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Karen Simpson
(@kaz123s) reported
from
Andover, England
@virginmedia so we’ve been with out our tv service since yesterday morning. The service checker has had the fixed time extended twice. What is going on?
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Jason Kneen
(@jasonkneen) reported
from
Ludgershall, England
@Vyvyan_punk @virginmedia yep — bouncing around here on M500 plan — 500+ down and jumps between 0.59 and 28mbps up. Zero help from @virginmedia apart from running speedtests
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Jason Kneen
(@jasonkneen) reported
from
Ludgershall, England
@TomMockridgeVM, Been a @virginmedia customer for 7 years — now on the M500 package and paying a hefty fee per month for broadband, phone and TV. Have had shocking upload speeds today (0.5mbps instead of 38mbps). Status page says fine — run test says not. Thread 1/3
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Sarah McGinty
(@sarah_mcginty) reported
from
Andover, England
@virginmedia so,issues in my area today, service status said fixed by 6pm,my internet/some tv stations still not working, service status says no issues, rebooted the Internet router....whats the next step?!
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Jason Kneen
(@jasonkneen) reported
from
Ludgershall, England
@virginmedia and again today — 538 down and 1 up — need to know what’s going on here — you are killing my ability to work.
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Sarah McGinty
(@sarah_mcginty) reported
from
Andover, England
@virginmedia Bang! Gone again. Nothing on service status :-(
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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RaidersOfTheLostArt
(@ART_2_D_2) reported
@virginmedia Just tried calling again. Asked to speak to a manager. Got put on hold for 10 mins and then the call dropped. I’m running out of words to describe how useless your telephone support team are.
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Benya Crick
(@benyacrick) reported
@virginmedia Called 2 weeks ago to request a Superhub 5 to resolve signal/security issues. Told it was not available but we could have a pod for free - just pay £5 p&p. Pod received and works great so we uninstalled & recycled previous booster … then got email notification of price increase
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Steve Turner
(@sturner666) reported
@virginmedia Hi LE10 looks to be having broadband speed issues, I can't get over 100MB, and should be 380mb, multiple reports for the area. Is there an ETA for a fix ?
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RaidersOfTheLostArt
(@ART_2_D_2) reported
@virginmedia I booked a technician to come out over a month before move.He came on Sat but couldn’t connect because of no available cable.Another team came today and dug up paving slabs so the technician could come & connect.TBF their service was decent.
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Zichrini
(@zichrini) reported
@virginmedia We can also hardly understand what some of your support people say, they don't speak good English and have very strong accents.
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Alan Smith
(@theboysmithy) reported
@virginmedia Yes, have logged a loss of service (Petersfield area). Incredibly frustrating while needing to work from home
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Onedeppresedmf513
(@Adam99901046) reported
@virginmedia your internet is absolutely bumming me rn it keeps crashing and lagging every 2 seconds wtf
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RaidersOfTheLostArt
(@ART_2_D_2) reported
@virginmedia @CarersUK Just to let you know you have THE WORST customer service team I have EVER experienced! The amount of time I’ve wasted calling you over the past few days is ridiculous. I’ve been hung up on and blind transferred through to other departments on numerous occasions.Appalling service!
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Jack Nodding
(@brendondino) reported
@silverrich39 When I called to cancel Virgin media they eventually offered to match the deal I was moving to, but I moved on principle because they'd doubled my costs over time. If anything the costs should drop slightly each year, them I'd never leave.
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Kroma
(@Kromaworld) reported
Hub 4.0 not working yet again so now without internet for at least two days, maybe longer. Should have kept old one. I don't recommend Hub 4 to anyone. Keep Hub 3 @virginhelp @virginmedia