Virgin Media Outage Report in Andover, Hampshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Andover come from postal codes SP10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Andover, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Andover and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 26: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Andover, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Andover and Winchester.
| City | Problem Type | Report Time |
|---|---|---|
 Andover |
Internet | |
| Winchester |
Internet | |
| Andover |
Internet | |
| Andover |
Internet | |
| Andover |
Internet | |
| Andover |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Andover, England
Latest outage, problems and issue reports in Andover and nearby locations:
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Jason Kneen
(@jasonkneen) reported
from
Ludgershall, England
@virginmedia and again today — 538 down and 1 up — need to know what’s going on here — you are killing my ability to work.
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Dan Zuco O'Brien
(@thedonzuco) reported
from
Andover, England
I can count on @virginmedia internet to go down daily now. How can it be constantly so bad?
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Ben Huntley
(@HuntleyBenjamin) reported
from
Andover, England
Virgin media has to be the worst internet provider I’ve ever had the trouble to experience
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Duckocide Games
(@Duckocide) reported
from
Andover, England
@virginmedia Yeah. Done all that a number times. I've spoken to tech support. Awaiting an engineer call. I'll leave this conversation here. Appreciate your attention but running those tests will just get me to the book an appointment or thrown out. I've run them a lot. Thanks. Ttfn
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Duckocide Games
(@Duckocide) reported
from
Andover, England
@thedarkfenix @virginmedia I hope so. I really rely on the service now.
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Jason Kneen
(@jasonkneen) reported
from
Ludgershall, England
@virginmedia OK — you need to do better at this — I shouldn’t be wasting my time telling you there is a problem — you should know this before I do and tell me without going through tests — it’s clearly affecting multiple users
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Jason Kneen
(@jasonkneen) reported
from
Ludgershall, England
@Vyvyan_punk @virginmedia yep — bouncing around here on M500 plan — 500+ down and jumps between 0.59 and 28mbps up. Zero help from @virginmedia apart from running speedtests
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Jason Kneen
(@jasonkneen) reported
from
Ludgershall, England
@virginmedia Not for a while — you’re not seriously telling me to “turn it off and on again” ? Can’t you check if there are any issues in the area?
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jb
(@jenniferlisaa) reported
from
Andover, England
actually exhausted trying to deal with @virginmedia... awful awful awful! next stop, the ombudsman!
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Duckocide Games
(@Duckocide) reported
from
Andover, England
@virginmedia So I'm told after speaking to you. But seeing it on service page though.
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Alec Clapperton
(@Alec2306) reported
from
Andover, England
@virginmedia I have been constantly looking at the site and it keeps telling me there are no issues. It only appears to be WiFi that is an issue
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Jason Kneen
(@jasonkneen) reported
from
Ludgershall, England
@TomMockridgeVM, Been a @virginmedia customer for 7 years — now on the M500 package and paying a hefty fee per month for broadband, phone and TV. Have had shocking upload speeds today (0.5mbps instead of 38mbps). Status page says fine — run test says not. Thread 1/3
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Jason Kneen
(@jasonkneen) reported
from
Ludgershall, England
@virginmedia jesus christ, I’m going around in circles on your instant chat — logged in yet having to confirm my name and all my details, can you stop using these annoying bots that do nothing to help? Wasting so much time.
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Morgan Jamison
(@mjam1978) reported
from
Andover, England
@virginmedia Hi John Thank you for offering to assist. Internet is no better. Unstable and keeps dropping out cannot work from home as it cannot keep up with demands nor can my son effectively work online for school. Service in 2021 as poor as it was throughout 2020 🙄
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Alec Clapperton
(@Alec2306) reported
from
Andover, England
@virginmedia I have done all of this multiple times and nothing has come up. Today has been particularly bad where I lose signal every 5 minutes. I don’t need to keep doing the troubleshooting steps, I need a new router or an engineer
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Duckocide Games
(@Duckocide) reported
from
Andover, England
@virginmedia Still not working. About to phone
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Mel Cass 🎶💅🏻💋
(@poppyboo1007) reported
from
Andover, England
@mouthwaite @virginmedia They are shite!!! We have had the same issue since March last year! Up and down like a yo-yo!!
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Jason Kneen
(@jasonkneen) reported
from
Ludgershall, England
@virginmedia and just like that, 522 and 0.73mbps again. How do I book an engineer @virginmedia? — I’ve done all the checks; rebooted my network; the hub, I’ve tested on multiple devices WiFi, Wired; direct from the hub and the problem remains — drop outs, poor upload speeds.
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Paul Grundy
(@BrainTumourSurg) reported
from
Winchester, England
Thanks to @virginmedia they install new broadband which worked for about 5 minutes. Now nothing. Follow all instructions to fix. Waited 5 hours this morning for the privilege and now 1 hour on phone still on hold Should have paid attention to the terrible reviews #wastedmyday 🤬
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Duckocide Games
(@Duckocide) reported
from
Andover, England
@virginmedia So I'm told after speaking to you. Not seeing it on service page though. Agent said there was network issue.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Patrick Higgins
(@hoopy_1888) reported
@virginmedia Tried calling back again, over 1 hour to be cut off again. Service is diabolical. No I haven't had anyone call me back. Impossible to speak with anyone. I've gave up.
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SmithersJones
(@mrgscourier) reported
@virginmedia after sneakily increasing our broadband package from £38, as agreed, to £62 you’ve now disconnected us.Terrible customer service. Will not be paying you any more and will take our custom to BT or Sky at a more reasonable cost.
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Pooja Arora
(@PoojaAr32762875) reported
@virginmedia @virginmedia there are no messages from Zach. Has he not started his shift. Just on whatsapp with Ranjitha who is supposed to be a Manager. She hung up on the chat without sorting out the issue. I am furious and having enough of this now!!!!!
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Wiz n Liz Twitch
(@TwitchWiz) reported
@virginmedia I have had to ring again and despite being told I had cleared the required amount to get my service back and they said that I needed to pay more! Also the lady i spoke to this morning said my service was back but it was not I am not a happy with this with false information!
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Graham Hawkins
(@grahamphawkins) reported
@virginmedia Well I still have WiFi so that’s not going to help, just no Ethernet I’ve rebooted several times. But I can see on my switch it doesn’t look right and on a reboot it connects for a few minutes but I cannot get out to the web then goes and that’s probably down dns/gateway problem.
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deb58
(@kay_8686) reported
@virginmedia your website says there doesn’t seem to be a problem in my area yet my tv has just switched itself off and when says it’s restarting is asking me to connect my box to the tv with the Ethernet cable. It’s all connected and not been an issue since it turned itself off!
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ⓂⒶⓇⓉⒾⓃ ⓉⒽⒺ ⓉⓄⓅ ⓇⒺⒹ ⒷⒶⓈⓉⒶⓇⒹ
(@MartinTheTopRed) reported
@rogerpsan @virginmedia Sounds like you got a good one there, we have them for our internet but they made a right mess when we tried to take TV services with them, as I am disabled I needed an engineer visit who never came but they happily carried on charging me and telling me I had TV with them.
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😈👑💙 𝙃𝙍𝙃 𝘾𝙧𝙖𝙛𝙩𝙮 𝙈𝙪𝙫𝙫𝙖 💙👑😇
(@craftymuvva) reported
Hello? Anyone at @virginmedia? Anyone? Anyone at all? Any service being offered to customers by any sort of customer service? Now 17 hours in and I’m still at the stage of being asked my details. Also told you have no managers today. I want to speak to one.
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Luke simpson
(@LSTANK1979) reported
@virginmedia Still no services!! Customer service is a joke!! Be waiting from 3rd of March!!
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Red Roger LFC #JFT97 Legacy fan and proud!
(@rogerpsan) reported
@MartinTheTopRed @virginmedia Damn