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Virgin Media Outage Report in Andover, Hampshire, England

Why is my Virgin Media service not working?

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If you are having issues, please submit a report below.

The latest reports from users having issues in Andover come from postal codes SP10 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Andover, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Andover, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Andover, England

The most recent Virgin Media outage reports came from the following cities: Andover, and Winchester.

CityProblem TypeReport Time
Andover Wi-fi 21 days ago
Andover Internet 27 days ago
Andover Internet 1 month ago
Winchester Internet 2 months ago
Andover Internet 3 months ago
Andover Internet 4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Andover, England

Latest outage, problems and issue reports in Andover and nearby locations:

  • ie_guitars
    Ian Easton (@ie_guitars) reported from Upper Clatford, England

    @virginmedia your broadband service is a disgrace.

  • el1chambo
    simon chamberlain (@el1chambo) reported from Winchester, England

    @virginmedia Unfortunately Virgin media have to many people who work for them who do not have a clue. Called them yesterday about a bill issue took 2 people to sort and over 15 minutes just because the first person did not have a clue what I was on about. They need more training

  • el1chambo
    simon chamberlain (@el1chambo) reported from Winchester, England

    @virginmedia Why are you telling people who have internet problems to use the tv go app or check the status online. Just shows how clueless you are.

  • TimTheSurgeon
    Tim Underwood (@TimTheSurgeon) reported from Winchester, England

    Totally let down by @virginmedia friends round for World Cup Final and lost all signal at kick off.....shambles.

  • jasonkneen
    Jason Kneen (@jasonkneen) reported from Ludgershall, England

    @virginmedia Not for a while — you’re not seriously telling me to “turn it off and on again” ? Can’t you check if there are any issues in the area?

  • sarah_mcginty
    Sarah McGinty (@sarah_mcginty) reported from Andover, England

    @virginmedia help! Having wifi connection issues on ALL devices, TV and landline phone works fine, tried all the hints and still no joy, help! Please.

  • el1chambo
    simon chamberlain (@el1chambo) reported from Winchester, England

    @virginmedia @vinceverrier Yes they can do a deal for you. Option 1 is pay loads and get a rubbish service. Option 2 is pay less and get a rubbish service. Difficult choice I know.

  • drewy__
    Jez (@drewy__) reported from Whitchurch, England

    @virginmedia I’m trying to contact via calling the number but I can’t get through as I’m a new customer wanting to join!

  • ie_guitars
    Ian Easton (@ie_guitars) reported from Upper Clatford, England

    @virginmedia Hi - I have done this and it doesn’t work. The broadband has been down since midnight and there seems to be thousands of other people with the same issue. It looks to be a fault your end. Please instigate a fix.

  • el1chambo
    simon chamberlain (@el1chambo) reported from Winchester, England

    @virginmedia Called the number like you said about was told there are no faults but have a broken tv picture so clearly there is an issue. Service statues not working and now been told that everyone is too busy to take my call. Just be honest and tell everyone there is a problem

  • jenniferlisaa
    jb (@jenniferlisaa) reported from Andover, England

    actually exhausted trying to deal with @virginmedia... awful awful awful! next stop, the ombudsman!

  • jwfw
    John Watkins (@jwfw) reported from Andover, England

    @samsamm @virginmedia Sorry to hear, you must have a different issue. This was definitely a transient blip every hour last night

  • eddavie88786879
    very edward (@eddavie88786879) reported from Andover, England

    @virginmedia stop bragging about lightning fast broadband, the WiFi’s down every two days and it’s constantly slower than a retirement home 100m sprint and you have continued to do nothing about it. *********

  • darrenthecoach
    Darren Toms (@darrenthecoach) reported from Andover, England

    @virginmedia yet again you’re letting your customers down. Internet down, no one answering phones. No messages put out on social media to explain what’s happening. People are expected to stay in and this level of service doesn’t help. I’m trying to work at home but can’t. 🤬

  • ie_guitars
    Ian Easton (@ie_guitars) reported from Upper Clatford, England

    @virginmedia - hi, my broadband is down again in Anna Valley, Andover. Please advise if there is a known issue that is being worked on. Thanks.

  • thedonzuco
    Dan Zuco O'Brien (@thedonzuco) reported from Andover, England

    I can count on @virginmedia internet to go down daily now. How can it be constantly so bad?

  • el1chambo
    simon chamberlain (@el1chambo) reported from Winchester, England

    @Sadler004 Yes mate. Virgin media having problems which is a shock.

  • chocybuttons60
    Caroline Clist (@chocybuttons60) reported from Winchester, England

    @virginmedia tv service was down on Friday & again today, so I assume the issue was not correctly fixed on Friday. Feeling rather frustrated. Hope this is not going to be an on going issue.

  • The_Hird
    the Hird aka Andrew (@The_Hird) reported from Andover, England

    So can’t get my @SkyUK sports postponed as the website is broken and @virginmedia mobile seems to have only given one of the two numbers the extension pretty shit weekend tech wise. #inothernews darn good walk on #Salisburyplain

  • kaz123s
    Karen Simpson (@kaz123s) reported from Andover, England

    @virginmedia is there a problem in the Andover SP10 area, we’ve been without broadband for about 12 hours so far. I can’t access the service checker either. Thanks

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • podzzz1
    Nicholas (@podzzz1) reported

    @virginmedia it dropped yet again, this is ****

  • stuartctaylor
    Stuart Taylor (@stuartctaylor) reported

    @virginmedia For the third time - no, it's not an issue on your service page.

  • jackg91
    Jack (@jackg91) reported

    @virginmedia Hi folks - I've used the message function but got no reply. I need to cancel a 24th Sept appointment for a router collection (was a customer) for the 24th September. I'm trying to order prepaid packaging and it keeps saying error with form submission

  • _ginger_kid
    Matt Law #WeSayNoToMazepin (@_ginger_kid) reported

    Another awful day as a @virginmedia broadband customer. Dropping out every 10 minutes. Service check even says there is a network issue but won't let me register for updates

  • TeriSmith7
    Teri Smith (@TeriSmith7) reported

    @virginmedia your service checker says no problems but my internet is down AGAIN, three days in a row. What is going on

  • Jess_Simpson645
    Jessica Simpson 🇬🇧🇬🇧🇬🇧 (@Jess_Simpson645) reported

    You know the old saying @virginmedia @VirginMedia_TV ? If it ain't broke don't fix it!!!!

  • the_orminator
    James Orme (@the_orminator) reported

    @virginmedia really disappointed with your service today, I was offered a deal and told to have a think about it, when I called today to accept the offer after speaking to 3 people I was told I couldn’t have it? #lies

  • UncleDirkie
    Dirk Lee (@UncleDirkie) reported

    @virginmedia Liaised with someone from the community forum, but no solution given. Got told it's IT who will have to solve it. So whilst waiting 2 days so far for them to contact me, I continue to pay for a service I'm not actually able to use. Thanks Virgin Media.

  • ianmbas
    Ian (@ianmbas) reported

    @virginmedia When I called your support line at 11am this morning I was told I would get a call back with the next four hours. It’s been 5hrs and no one called. 😡

  • TheBoredGamer
    Neil Hickton (@TheBoredGamer) reported

    @JeSuisTC @virginmedia Issue is affecting more customers than just you. We also have issues, VM engineer can’t come out until Friday afternoon earliest. Seems that it’s ok in the morning time for us, then from 12pm onwards it’s regular drop outs and advice unavailability. As it’s hot, maybe a factor?