Is Virgin Media having an outage in Andover, Hampshire, England?

@virginmedia Phones up to be told we are a ‘low priority‘ case, nice to hear, still not working and told it won’t be fixed until next week. But asking me for £20 a month more now for the same service. Might have to give Sky a ring....

@jamesamatthews @NOWTV @virginmedia They don't own the content, just the network. Rights come with restrictions!

@virginmedia - any update on the outage here / we have a snow day so kids off and wanting to be online or streaming films - yet no internet again !! Yes I have looked on your web site and it’s limited in what it says to say the least ...

@EE In the 12 days that the service has been down Virgin media have managed to lay fibre cable all the way along the main road yet EE can’t pull their finger out to fix this issue. Laughable really.

Cannot get over the SHOCKING customer service from @virginmedia

@virginmedia your internet service isn’t working, can you fix it?

@BowenBBC @virginmedia I had same issues with a 3 year old virgin media modem, replaced by them and speed improved significantly, ask for same

@virginmedia Nope just that she’d raise one her name was Sophie didn’t even offer a complaint ref. Seems I’ve been stitched up like a kipper cos I had to downgrade as couldn’t afford to maintain 200mbs after the year. I don’t even want TV but it’s cheaper to include than stand alone b’band

@virginmedia They’d raise the complaint just that, speed has not been corrected back nor can we watch Netflix now, just buffering, guessing we have to spend more 10% a month increase to get back to where we started today, it’s blackmail really

@virginmedia 2of 2 I have called and formally complained and was then told tough can’t change back as not possible but when questioned on the cooling off period “we will change but not meant to” more lies good broadband shocking customer service 6 years and no reward for brand loyalty

Time for our monthly call to Virgin Media to find out why they are so shite.Awful internet service for about 6 years and it’s never improved

@virginmedia Total wast of time, Dial 150, 1, 1 enter 3 characters from your password then get told nobody available and someone will call you back and thy don't! and anther 30 mins of your life down the drain! @richardbranson

@virginmedia Really, would you?, at 12:00 was told i would get a call from a manager and what did i get no call but an email with Virgin's T's & C's is this the service I should expect @richardbranson ?

@YuNeeqCG @virginmedia ahhhh, Sorry to hear that, I am going to see if I can get out of my contract for complete lack of service.

@virginmedia what happens when you say an engineer is coming out and then you don't send them and don't tell the customer paying for the service they are not getting?

@virginmedia When I asked about compensation for loss of earnings, for today I was told I would get a credit for the service I can't use anyway, that's not compensation in my world.

@virginmedia How do I leave this appalling service mid contract? I have lost a day of work waiting for an Engineer that got cancelled without telling me! And on top of that I have had Customer service peeps hang up on me.

@virginmedia I could support this coup if you’d at least have picked Charlie Hungerford @Coldwar_Steve should have been sacked after that omission

@virginmedia trying to contact the new tenant to ask them to cancel their service until they actually move in, cannot do anything for me unless the new tenant plays ball

@virginmedia Yes. Restarted box and it's back but just wish we didn't have to keep doing that. Error codes range from ones about Ethernet cables to network issues. Very frustrating. Means we aren't getting the service we pay for. And haven't consistently for a while.

@virginmedia Still the same. I heard nothing back from the text message service after they said they were passing to the technical team. I still don’t have access to sky sports news.

@virginmedia 5th day in a row I am having to call your customer service team as my service is still not working as it was. Completely unacceptable

I am appalled with this as I feel the compensation they have given back to me it's not relevant to me at all. I feel as though they have given compensation on the basis what suites the company not their customers. Really Really poor service from Virgin media.

@virginmedia It's the wifi light flashing green. It's not affecting my wifi connection but I've never noticed it flashing before.

I am virgin media customer for broadband and landline I also have my mobile phone contract with them. My mobile line was down on Tuesday I received a email today advising me I will get an extra 5gb data on Sunday.

@bt_uk Virgin media are bad....but seems you take BAD to a whole new level!!!

@virginmedia @richardbranson @BBCWatchdog @ConsumerReports we make a complaint every time we call about the issues we have or that’s what the person on the phone tells us they are doing (logging a complaint) but I have lost trust in them as I feel we been lied to!

@virginmedia It’s only mine, but my fiancé does not get signal in other rooms even though we live in a tiny bungalow. I’m using an iPhone 6S

Well @SkyUK @SkyHelpTeam charging me to actually cancel my broadband and phone cos I've gone to @virginmedia . I'll cancel my TV with you next as prices are going up. Total rip-off merchants!! I bet they don't reply/explain either!!! 😠😠😠