Virgin Media Outage Report in Andover, Hampshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Andover, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Andover and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Andover, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Andover.
| City | Problem Type | Report Time |
|---|---|---|
 Andover |
Internet | |
| Andover |
Internet | |
| Andover |
Internet | |
| Andover |
TV | |
| Andover |
TV | |
| Bulford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Andover, England
Latest outage, problems and issue reports in Andover and nearby locations:
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chris
(@crumblechris) reported
from
Winchester, England
@virginmedia Thanks - but that phone line isn’t recognising when I enter digits on the key pad - so is useless.your website still says ‘no issues’ after more than 4 hours of no internet connection.
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chris
(@crumblechris) reported
from
Winchester, England
@virginmedia Hi - so the fault that is still ongoing, 24 hours+ now, and the fault line said would fixed by 11pm last night. Now the fault line says it’s being worked on - and no update for residents….please advise what is going on and an ETA for the fix? Thanks
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Alec Clapperton
(@Alec2306) reported
from
Andover, England
@virginmedia I have been constantly looking at the site and it keeps telling me there are no issues. It only appears to be WiFi that is an issue
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Morgan Jamison
(@mjam1978) reported
from
Andover, England
@virginmedia Hi John Thank you for offering to assist. Internet is no better. Unstable and keeps dropping out cannot work from home as it cannot keep up with demands nor can my son effectively work online for school. Service in 2021 as poor as it was throughout 2020 🙄
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Karen Simpson
(@kaz123s) reported
from
Andover, England
@virginmedia so we’ve been with out our tv service since yesterday morning. The service checker has had the fixed time extended twice. What is going on?
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Sarah McGinty
(@sarah_mcginty) reported
from
Andover, England
@virginmedia Well after the services going again today, virgin media appeared a my door ( my property was ' doing lots of noise at the junction') fixed an issue with my hub and now its never been so fast!! Ive never seen so many virgin media vans in my area!
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Sarah McGinty
(@sarah_mcginty) reported
from
Andover, England
@virginmedia We've got Internet so not as bad as it could be as i do have a teenager in the house,however I would like the tv to be back up by 9pm pretty please so i can watch @imacelebrity @antanddec thanks!!
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Duckocide Games
(@Duckocide) reported
from
Andover, England
@virginmedia So I'm told after speaking to you. Not seeing it on service page though. Agent said there was network issue.
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Duckocide Games
(@Duckocide) reported
from
Andover, England
@virginmedia Still not working. About to phone
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Sarah McGinty
(@sarah_mcginty) reported
from
Andover, England
@virginmedia issues again with tv & Internet, seems to be a theme for this week as not first time .There is nothing on service status :-( any idea?!
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Sarah McGinty
(@sarah_mcginty) reported
from
Andover, England
@virginmedia so,issues in my area today, service status said fixed by 6pm,my internet/some tv stations still not working, service status says no issues, rebooted the Internet router....whats the next step?!
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Sarah McGinty
(@sarah_mcginty) reported
from
Andover, England
@virginmedia Bang! Gone again. Nothing on service status :-(
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Duckocide Games
(@Duckocide) reported
from
Andover, England
@thedarkfenix @virginmedia I hope so. I really rely on the service now.
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Jason Kneen
(@jasonkneen) reported
from
Ludgershall, England
@virginmedia jesus christ, I’m going around in circles on your instant chat — logged in yet having to confirm my name and all my details, can you stop using these annoying bots that do nothing to help? Wasting so much time.
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chris
(@crumblechris) reported
from
Winchester, England
@virginmedia Can you update the website to stop giving out false information? If you know there are ‘some issues’ can you tell me what they are - that alone is a helpful update….
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Sarah McGinty
(@sarah_mcginty) reported
from
Andover, England
@virginmedia @virginmedia issues again with tv & Internet, seems to be a theme for this week as not first time .There is nothing on service status :-( any idea?!
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Alec Clapperton
(@Alec2306) reported
from
Andover, England
@virginmedia I have done all of this multiple times and nothing has come up. Today has been particularly bad where I lose signal every 5 minutes. I don’t need to keep doing the troubleshooting steps, I need a new router or an engineer
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Duckocide Games
(@Duckocide) reported
from
Andover, England
@virginmedia Yeah. Done all that a number times. I've spoken to tech support. Awaiting an engineer call. I'll leave this conversation here. Appreciate your attention but running those tests will just get me to the book an appointment or thrown out. I've run them a lot. Thanks. Ttfn
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Michael bennett
(@mickeyboy71) reported
from
Andover, England
@virginmedia It is not working, on live chat you wanted to charge me £40 more a month to activate it , joke.
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Duckocide Games
(@Duckocide) reported
from
Andover, England
@virginmedia So I'm told after speaking to you. But seeing it on service page though.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Pete Turnbull
(@PeteTurnbull2) reported
@virginmedia Three weeks and still nothing back from @virginmedia despite numerous apologies for the delay, how can you people operate like this??? @Ofcom please let me know how I can make an official complaint, enough is enough now.
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mshughes
(@boxofchocs) reported
@virginmedia Hello! WiFi is out in OX5 area and service page says will be resolved today by 3 and 25 April by 2. Am confused - are these 2 separate issues. Which date should I go by to have WiFi back? Am WFH so would be good to have a plan! TVM
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allan furness
(@mwnl) reported
@virginmedia are you sending out engineers yet for none emergency work? We need our router moving and you say you couldn't due to government restrictions.
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John Dix
(@doubleodix) reported
@virginmedia No because I want Virgin to send me a box, not another customer to offer a solution. Only Virgin can solve this problem, it’s not a technical issue.
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Ash Frith
(@AshFrith) reported
@virginmedia hi, I REALLY need some of your WiFi pods for my house, people on the phone said we can’t get them as our issue isn’t bad enough, but we can’t send an iMessage from 2 rooms upstairs! We are on your most expensive package and I think we should be entitled to them!!
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John Dix
(@doubleodix) reported
@virginmedia Basically I can’t get assistance by text, phone or Twitter. It’s incredible. Every problem I have I am fobbed off. How about maybe getting someone to contact me to resolve this? I spend £140 a month with you and I’m treated abysmally. Why won’t anyone help?
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Aleksey Milorava
(@AMilorava) reported
@virginmedia Awful customer service. Been transferred around between 8 departments, still no internet. All they say it should be resolved within 24-48H. Tried raising complaint over the phone, they just keep saying someone will be in touch shortly...
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Oniken
(@OnikenUK) reported
@virginmedia What's the status on Virgin Internet in Area 21? I've been told that it would be fixed by the 20th, today, and it's not. My upload (speed and stability) has been crippled for weeks and I'm unable to use it for work!
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Nibky
(@Nibky) reported
@virginmedia I’ve already called and was told because it shows that there is no issue with the router on your side that they’re unable to help me. Even though I’ve been experiencing packet loss for weeks, the agent didn’t even know what packet loss is.
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Nibky
(@Nibky) reported
@virginmedia I’ve tried everything, can you DM me and have an engineer or new router sent out as there’s nothing else I can do on my end. If you don’t solve my issue by the end of week I’m switching provider as it’s been a problem for weeks.