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Virgin Media

Virgin Media outages and service status in Andover, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Andover, including 0 direct reports.
  • The most common problems reported in this area mention Internet and TV.
  • 50% Internet (50%)
  • 50% TV (50%)

The latest reports from users having issues in Andover come from postal codes SP10 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Andover, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Andover, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 31: Problems at Virgin Media

Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Andover, England

The most recent Virgin Media outage reports came from the following cities: Andover.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Andover, England

Latest outage, problems and issue reports in Andover and nearby locations:

  • eddavie88786879
    very edward (@eddavie88786879) reported from Andover, England

    @virginmedia stop bragging about lightning fast broadband, the WiFi’s down every two days and it’s constantly slower than a retirement home 100m sprint and you have continued to do nothing about it. *********

  • kaz123s
    Karen Simpson (@kaz123s) reported from Andover, England

    @virginmedia so we’ve been with out our tv service since yesterday morning. The service checker has had the fixed time extended twice. What is going on?

  • jasonkneen
    Jason Kneen (@jasonkneen) reported from Ludgershall, England

    @Vyvyan_punk @virginmedia yep — bouncing around here on M500 plan — 500+ down and jumps between 0.59 and 28mbps up. Zero help from @virginmedia apart from running speedtests

  • sarah_mcginty
    Sarah McGinty (@sarah_mcginty) reported from Andover, England

    @virginmedia help! Having wifi connection issues on ALL devices, TV and landline phone works fine, tried all the hints and still no joy, help! Please.

  • jenniferlisaa
    jb (@jenniferlisaa) reported from Andover, England

    actually exhausted trying to deal with @virginmedia... awful awful awful! next stop, the ombudsman!

  • ie_guitars
    Ian Easton (@ie_guitars) reported from Upper Clatford, England

    @virginmedia Hi - I have done this and it doesn’t work. The broadband has been down since midnight and there seems to be thousands of other people with the same issue. It looks to be a fault your end. Please instigate a fix.

  • DmitriusOld
    Dmitri Old (@DmitriusOld) reported from Over Wallop, England

    I have a go at customer service a lot, but with the move @virginmedia were great, @thameswater exemplary, @SouthernWater a great guy on customer helpline and Test Valley Council efficient and personable. It can be done, you know.

  • sarah_mcginty
    Sarah McGinty (@sarah_mcginty) reported from Andover, England

    @virginmedia issues again with tv & Internet, seems to be a theme for this week as not first time .There is nothing on service status :-( any idea?!

  • mickeyboy71
    Michael bennett (@mickeyboy71) reported from Andover, England

    @virginmedia It is not working, on live chat you wanted to charge me £40 more a month to activate it , joke.

  • TimTheSurgeon
    Tim Underwood (@TimTheSurgeon) reported from Winchester, England

    Totally let down by @virginmedia friends round for World Cup Final and lost all signal at kick off.....shambles.

  • Duckocide
    Duckocide Games (@Duckocide) reported from Andover, England

    @virginmedia Yeah. Done all that a number times. I've spoken to tech support. Awaiting an engineer call. I'll leave this conversation here. Appreciate your attention but running those tests will just get me to the book an appointment or thrown out. I've run them a lot. Thanks. Ttfn

  • crumblechris
    chris (@crumblechris) reported from Winchester, England

    @virginmedia Hi - so the fault that is still ongoing, 24 hours+ now, and the fault line said would fixed by 11pm last night. Now the fault line says it’s being worked on - and no update for residents….please advise what is going on and an ETA for the fix? Thanks

  • darrenthecoach
    Darren Toms (@darrenthecoach) reported from Andover, England

    @virginmedia yet again you’re letting your customers down. Internet down, no one answering phones. No messages put out on social media to explain what’s happening. People are expected to stay in and this level of service doesn’t help. I’m trying to work at home but can’t. 🤬

  • sarah_mcginty
    Sarah McGinty (@sarah_mcginty) reported from Andover, England

    @virginmedia Well after the services going again today, virgin media appeared a my door ( my property was ' doing lots of noise at the junction') fixed an issue with my hub and now its never been so fast!! Ive never seen so many virgin media vans in my area!

  • GingeFTW
    Saturday Night Beaver (@GingeFTW) reported from Andover, England

    Is anyone else in Andover having issues with their @virginmedia? Wi-Fi’s been cutting out repeatedly all day

  • jasonkneen
    Jason Kneen (@jasonkneen) reported from Ludgershall, England

    @virginmedia Not for a while — you’re not seriously telling me to “turn it off and on again” ? Can’t you check if there are any issues in the area?

  • jwfw
    John Watkins (@jwfw) reported from Andover, England

    @jamesamatthews @NOWTV @virginmedia They don't own the content, just the network. Rights come with restrictions!

  • Duckocide
    Duckocide Games (@Duckocide) reported from Andover, England

    @virginmedia So I'm told after speaking to you. But seeing it on service page though.

  • kaz123s
    Karen Simpson (@kaz123s) reported from Andover, England

    @virginmedia is there a problem in the Andover SP10 area, we’ve been without broadband for about 12 hours so far. I can’t access the service checker either. Thanks

  • sarah_mcginty
    Sarah McGinty (@sarah_mcginty) reported from Andover, England

    @virginmedia Bang! Gone again. Nothing on service status :-(

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JordanPsych_
    Jordan (@JordanPsych_) reported

    WHY AM I STILL GETTING ******* PING ISSUE WITH YOUR DOGSHIT INTERNET @virginmedia

  • Teresacooper
    🌸 🙀 Teresa Cooper (@Teresacooper) reported

    @virginmedia Virgin media are screwing their customers over. There is no way an engineer takes this many days to fix a large outage. Many disabled customers are put in danger bc their equipment & emergency equipment use Virgin. They charge a lot of money for a terrible service.

  • MelinaKakoulid7
    Melina Kakoulidis (@MelinaKakoulid7) reported

    I am like have you heard yourself. You asked me for my monthly bill amount which I gave I was asked to confirm my email address which I gave and then the next question was how much is your monthly bill again I gave £27 Is @virginmedia customer services agents computers or human

  • EmmaSpurdle
    Emma Spurdle (@EmmaSpurdle) reported

    @virginmedia Yes but it’s no help if it keeps changing, this is the third estimated time fix it’s shown since Thursday

  • burgs2010
    Nick Burgin - Horror Writer (@burgs2010) reported

    With @virginmedia still being down for many people (2 weeks now), how many customers are they about to lose to @EE or @skytv ?

  • RumouredRebecca
    Rebecca (@RumouredRebecca) reported

    @virginmedia No thanks. We are switching to Sky in 12 days. The bill is extortionate and the service abysmal. Appreciate the message though

  • JayneNunez11
    Kelli Jayne Nunez (@JayneNunez11) reported

    @keithward329 @virginmedia Depends. Auto replies are usually garbage, but the real issue is no human loop. We set up Replymer to catch mentions, then still route the messy ones to a person.

  • CillianMcLough1
    Cease Fire Now- #EndTheGenocide (@CillianMcLough1) reported

    @Galway_Dweller 👍And that's the real problem. They either have broadsheet columns or a revolving door to rte radio, TV and virgin media.

  • Lord_Arse
    Lord Arse! (@Lord_Arse) reported

    @markrmifsud @virginmedia Oh, back down again since 9:30pm. Looks like we were one of the lucky ones who were able to use our services for a day. Would be nice to know what the actual issue is @virginmedia? Some people have had no service for days now in our postcode.

  • melon_h
    Helen Rimmer @thekindbraveleader.bsky.social (@melon_h) reported

    So @virginmedia is down again, been down since yesterday morning. We know it will last until just before the point they have to pay compensation, they will offer no apology and they give no updates. Looking at switching ASAP