Virgin Media

Virgin Media Outage Report in Andover, Hampshire, England

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The latest reports from users having issues in Andover come from postal codes SP10.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Andover, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Andover and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Andover, Hampshire, England 02/28/2026 04:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Andover, Hampshire, England

The most recent Virgin Media outage reports came from the following cities: Andover and Winchester.

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City Problem Type Report Time
United KingdomAndover Internet
United KingdomWinchester Internet
United KingdomAndover Internet
United KingdomAndover Internet
United KingdomAndover Internet
United KingdomAndover TV

Community Discussion

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Virgin Media Issues Reports Near Andover, England

Latest outage, problems and issue reports in Andover and nearby locations:

  • poppyboo1007 Mel Cass 🎶💅🏻💋 (@poppyboo1007) reported from Andover, England

    @mouthwaite @virginmedia They are shite!!! We have had the same issue since March last year! Up and down like a yo-yo!!

  • jasonkneen Jason Kneen (@jasonkneen) reported from Ludgershall, England

    @Vyvyan_punk @virginmedia yep — bouncing around here on M500 plan — 500+ down and jumps between 0.59 and 28mbps up. Zero help from @virginmedia apart from running speedtests

  • Alec2306 Alec Clapperton (@Alec2306) reported from Andover, England

    @virginmedia I have done all of this multiple times and nothing has come up. Today has been particularly bad where I lose signal every 5 minutes. I don’t need to keep doing the troubleshooting steps, I need a new router or an engineer

  • Duckocide Duckocide Games (@Duckocide) reported from Andover, England

    @virginmedia Yeah. Done all that a number times. I've spoken to tech support. Awaiting an engineer call. I'll leave this conversation here. Appreciate your attention but running those tests will just get me to the book an appointment or thrown out. I've run them a lot. Thanks. Ttfn

  • Duckocide Duckocide Games (@Duckocide) reported from Andover, England

    @virginmedia Still not working. About to phone

  • jasonkneen Jason Kneen (@jasonkneen) reported from Ludgershall, England

    @virginmedia OK — you need to do better at this — I shouldn’t be wasting my time telling you there is a problem — you should know this before I do and tell me without going through tests — it’s clearly affecting multiple users

  • HuntleyBenjamin Ben Huntley (@HuntleyBenjamin) reported from Andover, England

    Virgin media has to be the worst internet provider I’ve ever had the trouble to experience

  • Alec2306 Alec Clapperton (@Alec2306) reported from Andover, England

    @virginmedia I have been constantly looking at the site and it keeps telling me there are no issues. It only appears to be WiFi that is an issue

  • Duckocide Duckocide Games (@Duckocide) reported from Andover, England

    @thedarkfenix @virginmedia I hope so. I really rely on the service now.

  • jasonkneen Jason Kneen (@jasonkneen) reported from Ludgershall, England

    @virginmedia and just like that, 522 and 0.73mbps again. How do I book an engineer @virginmedia? — I’ve done all the checks; rebooted my network; the hub, I’ve tested on multiple devices WiFi, Wired; direct from the hub and the problem remains — drop outs, poor upload speeds.

  • jasonkneen Jason Kneen (@jasonkneen) reported from Ludgershall, England

    @virginmedia and again today — 538 down and 1 up — need to know what’s going on here — you are killing my ability to work.

  • sarah_mcginty Sarah McGinty (@sarah_mcginty) reported from Andover, England

    @virginmedia Well after the services going again today, virgin media appeared a my door ( my property was ' doing lots of noise at the junction') fixed an issue with my hub and now its never been so fast!! Ive never seen so many virgin media vans in my area!

  • mjam1978 Morgan Jamison (@mjam1978) reported from Andover, England

    @virginmedia Hi John Thank you for offering to assist. Internet is no better. Unstable and keeps dropping out cannot work from home as it cannot keep up with demands nor can my son effectively work online for school. Service in 2021 as poor as it was throughout 2020 🙄

  • Duckocide Duckocide Games (@Duckocide) reported from Andover, England

    @virginmedia So I'm told after speaking to you. But seeing it on service page though.

  • sarah_mcginty Sarah McGinty (@sarah_mcginty) reported from Andover, England

    @virginmedia so,issues in my area today, service status said fixed by 6pm,my internet/some tv stations still not working, service status says no issues, rebooted the Internet router....whats the next step?!

  • BrainTumourSurg Paul Grundy (@BrainTumourSurg) reported from Winchester, England

    Thanks to @virginmedia they install new broadband which worked for about 5 minutes. Now nothing. Follow all instructions to fix. Waited 5 hours this morning for the privilege and now 1 hour on phone still on hold Should have paid attention to the terrible reviews #wastedmyday 🤬

  • jasonkneen Jason Kneen (@jasonkneen) reported from Ludgershall, England

    @TomMockridgeVM, Been a @virginmedia customer for 7 years — now on the M500 package and paying a hefty fee per month for broadband, phone and TV. Have had shocking upload speeds today (0.5mbps instead of 38mbps). Status page says fine — run test says not. Thread 1/3

  • jasonkneen Jason Kneen (@jasonkneen) reported from Ludgershall, England

    @virginmedia jesus christ, I’m going around in circles on your instant chat — logged in yet having to confirm my name and all my details, can you stop using these annoying bots that do nothing to help? Wasting so much time.

  • Duckocide Duckocide Games (@Duckocide) reported from Andover, England

    @virginmedia So I'm told after speaking to you. Not seeing it on service page though. Agent said there was network issue.

  • kaz123s Karen Simpson (@kaz123s) reported from Andover, England

    @virginmedia so we’ve been with out our tv service since yesterday morning. The service checker has had the fixed time extended twice. What is going on?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • BigBankLizzy Lizzy 🗽 (@BigBankLizzy) reported

    @virginmedia are defo losing me as a customer. Silly company with their make belief speeds

  • MrDuncanRoy Mr Duncan Roy (@MrDuncanRoy) reported

    3 weeks ago, requested a Deadlock Letter from @VirginMedia. Of course, they ignored that request, just like they ignored my other 5 letters of complaint over the last year. I doubt that they will ignore the complaint I just initiated with CEDR.

  • HenryFM_ HenryFM_ / Henry Mantle (@HenryFM_) reported

    @virginmedia well as the website says, we don’t have any broadband and it’s estimated to be fixed by midnight, so yes i’m still having issues

  • padmiral49 Adam (@padmiral49) reported

    @virginmedia Hello, could you help me with a contract renewal? I'm getting no response on WhatsApp

  • jonnygates Essex_Monkey (@jonnygates) reported

    @virginmedia Thanks issue being I don’t have virgin phone and didn’t really want to spend a fortune being put on hold - so was wondering if there is a call back service for sales team

  • itsswc S (@itsswc) reported

    @virginmedia It has since been reported as being down. This has been down since yesterday but I was unable to report it as such (online I was told it was my connection, not an area issue) so will I be compensated correctly - it’s been an extra day than diagnostics would want me to believe

  • qxVsu2lyDS7dj6A 風陵師太 (@qxVsu2lyDS7dj6A) reported

    @virginmedia The bad user experience, unstable connection, irresponsible hotline, etc., I don't think I will recommend virgin media to anyone

  • saffawayne Wayne (@saffawayne) reported

    So @virginmedia you have been charging me for a service for 18months I never agreed to or received! Been told twice since 2nd February I would get a call from a manager. But as usual nothing. Such poor customer service. You have taken my money and hidden.

  • qxVsu2lyDS7dj6A 風陵師太 (@qxVsu2lyDS7dj6A) reported

    @virginmedia Please let me know how can I rise a complaint about this mis leading letter!

  • MrDuncanRoy Mr Duncan Roy (@MrDuncanRoy) reported

    @virginmedia Do you honestly believe anyone is taken in by this sort of glib corporate reply? Obvs you couldn't even be bothered to comply with a request for a Deadlock Letter & now I have taken my complaint outside of your procedure.