Virgin Media Outage Report in Andover, Hampshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Andover come from postal codes SP10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Andover, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Andover and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 21: Problems at Virgin Media
Virgin Media is having issues since 09:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Andover, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Andover, Bulford and Winchester.
| City | Problem Type | Report Time |
|---|---|---|
 Andover |
TV | |
| Andover |
TV | |
| Bulford |
Internet | |
| Andover |
Internet | |
| Winchester |
TV | |
| Winchester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Andover, England
Latest outage, problems and issue reports in Andover and nearby locations:
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Saturday Night Beaver
(@GingeFTW) reported
from
Andover, England
Is anyone else in Andover having issues with their @virginmedia? Wi-Fi’s been cutting out repeatedly all day
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Karen Simpson
(@kaz123s) reported
from
Andover, England
@virginmedia so we’ve been with out our tv service since yesterday morning. The service checker has had the fixed time extended twice. What is going on?
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chris
(@crumblechris) reported
from
Winchester, England
@virginmedia Thanks - but that phone line isn’t recognising when I enter digits on the key pad - so is useless.your website still says ‘no issues’ after more than 4 hours of no internet connection.
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Alec Clapperton
(@Alec2306) reported
from
Andover, England
@virginmedia I have done all of this multiple times and nothing has come up. Today has been particularly bad where I lose signal every 5 minutes. I don’t need to keep doing the troubleshooting steps, I need a new router or an engineer
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Sarah McGinty
(@sarah_mcginty) reported
from
Andover, England
@virginmedia issues again with tv & Internet, seems to be a theme for this week as not first time .There is nothing on service status :-( any idea?!
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chris
(@crumblechris) reported
from
Winchester, England
@virginmedia Can you update the website to stop giving out false information? If you know there are ‘some issues’ can you tell me what they are - that alone is a helpful update….
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Duckocide Games
(@Duckocide) reported
from
Andover, England
@virginmedia Yeah. Done all that a number times. I've spoken to tech support. Awaiting an engineer call. I'll leave this conversation here. Appreciate your attention but running those tests will just get me to the book an appointment or thrown out. I've run them a lot. Thanks. Ttfn
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Sarah McGinty
(@sarah_mcginty) reported
from
Andover, England
@virginmedia @virginmedia issues again with tv & Internet, seems to be a theme for this week as not first time .There is nothing on service status :-( any idea?!
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Duckocide Games
(@Duckocide) reported
from
Andover, England
@virginmedia Still not working. About to phone
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Duckocide Games
(@Duckocide) reported
from
Andover, England
@thedarkfenix @virginmedia I hope so. I really rely on the service now.
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moja10s
(@moja10s) reported
from
Andover, England
@virginmedia my mums phone does not work I’ve phoned your so called help line waste of time she is 90 has had a stroke unable to get your operators to understand her has had a letter saying she needs a technician to update her phone line. Now her life line doesn’t work 🤬🤬🤬
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Sarah McGinty
(@sarah_mcginty) reported
from
Andover, England
@virginmedia We've got Internet so not as bad as it could be as i do have a teenager in the house,however I would like the tv to be back up by 9pm pretty please so i can watch @imacelebrity @antanddec thanks!!
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Duckocide Games
(@Duckocide) reported
from
Andover, England
@virginmedia So I'm told after speaking to you. Not seeing it on service page though. Agent said there was network issue.
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Sarah McGinty
(@sarah_mcginty) reported
from
Andover, England
@virginmedia Bang! Gone again. Nothing on service status :-(
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Duckocide Games
(@Duckocide) reported
from
Andover, England
@virginmedia So I'm told after speaking to you. But seeing it on service page though.
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chris
(@crumblechris) reported
from
Winchester, England
@virginmedia Hi - so the fault that is still ongoing, 24 hours+ now, and the fault line said would fixed by 11pm last night. Now the fault line says it’s being worked on - and no update for residents….please advise what is going on and an ETA for the fix? Thanks
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Sarah McGinty
(@sarah_mcginty) reported
from
Andover, England
@virginmedia Well after the services going again today, virgin media appeared a my door ( my property was ' doing lots of noise at the junction') fixed an issue with my hub and now its never been so fast!! Ive never seen so many virgin media vans in my area!
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Jason Kneen
(@jasonkneen) reported
from
Ludgershall, England
@virginmedia jesus christ, I’m going around in circles on your instant chat — logged in yet having to confirm my name and all my details, can you stop using these annoying bots that do nothing to help? Wasting so much time.
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Michael bennett
(@mickeyboy71) reported
from
Andover, England
@virginmedia It is not working, on live chat you wanted to charge me £40 more a month to activate it , joke.
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Sarah McGinty
(@sarah_mcginty) reported
from
Andover, England
@virginmedia so,issues in my area today, service status said fixed by 6pm,my internet/some tv stations still not working, service status says no issues, rebooted the Internet router....whats the next step?!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kate Crisp
(@kec1964) reported
from
Grays, England
@virginmedia hi I have 2 WiFi boosters that I’ve never used and would like to return them but can’t face hanging on for hours to speak to someone on your helpline. Is there an address you can give me?
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Padraig O'Mahony
(@paudie_o_mahony) reported
@virginmedia seriously how bad is your business! Nearly 45 minutes on the phone! Crap customer service! I guess like my previous tweet, you won't reply either! Just showing how much you value your customers!
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Mazza 66
(@66_mazza) reported
@virginmedia Why should I......?it's been done, your call centre staff are notoriously un helpful & untrained,service is still an absolute shambles,just fix it or refund me & pull plug forever 😡 I've PM'd you via VM media Ireland as you do not appear to have a UK option?!
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Hannes Langolf
(@HannesLangolf) reported
@virginmedia Your team told me I can’t transfer the account to the person staying behind. I can’t take it with me because you aren’t serving the area of my new house. So they told me I have to cancel the contract/account and have to pay £240 exit fees.
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Padraig O'Mahony
(@paudie_o_mahony) reported
@virginmedia I want to leave but I'm waiting 50 minutes to get through to someone. Your app and website are rubbish as they never put me throu to customer agents too! Is the company run by bots?
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Alex Ratcliffe
(@AlexandraBeetle) reported
@virginmedia Can't get ANYone on phone this time. Grrr. Followed online advice to reboot router, got msg:NO Outage in Your Area. BUT we can see neighbours have outage too Told "this will be fixed by tomorrow" DAYS ago. ALL week using MY data. @virginmedia never upfront about whats going on
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rhys 🏴
(@rhysdilwyn) reported
my wifi has been catastrophically bad today. virgin media grow up ffs
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ZX Spectrum Guide
(@zxspectrumguide) reported
@SirDigby6 @virginmedia All sorted now. But I should be able to connect to a wifi service in my house which I pay for, or at the very least, get prior warning so that I can adjust my plans accordingly.
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FlippedAcademic
(@Rob_Garvey) reported
from
Bromley, England
A question for @virginmedia Is it more important for an engineer to a) resolve a customer's service problem b) get to next appointment because the engineer is measured on appointments attended rather fixed? You have one unhappy customer #poorcustomerservice
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Ian crooks
(@eyejaysee) reported
@virginmedia 5 days later I’m still waiting on call back from your customer service team to confirm my reduced contract……in the meantime you’ve sent me an email stating contract had been increased……..that’s 5 phone calls totaling 2hrs 34mins out of my life. Appalling service!