Virgin Media outages and service status in Upper Clatford, England
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Upper Clatford, including 0 direct reports.
- The most common problems reported in this area mention Internet and Wi-fi.
- Internet (67%)
- Wi-fi (33%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Upper Clatford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Upper Clatford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Live Outage Map Near Upper Clatford, England
The most recent Virgin Media outage reports came from the following cities: Andover.
| City | Problem Type | Report Time |
|---|---|---|
 Andover
|
Internet | 11 days ago |
|
Andover
|
Wi-fi | 13 days ago |
Community Discussion
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Virgin Media Issues Reports Near Upper Clatford, England
Latest outage, problems and issue reports in Upper Clatford and nearby locations:
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Nikki Emerton (@nikkiemerton) reported from Alderbury, England@virginmedia Tried logging in on website, your service is down. Account is in my partners name so I can do no more myself
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simon chamberlain (@el1chambo) reported from Winchester, England@Sadler004 Yes mate. Virgin media having problems which is a shock.
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chris (@crumblechris) reported from Winchester, England@virginmedia Can you update the website to stop giving out false information? If you know there are ‘some issues’ can you tell me what they are - that alone is a helpful update….
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Jason Kneen (@jasonkneen) reported from Ludgershall, England@Vyvyan_punk @virginmedia yep — bouncing around here on M500 plan — 500+ down and jumps between 0.59 and 28mbps up. Zero help from @virginmedia apart from running speedtests
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Morgan Jamison (@mjam1978) reported from Andover, England@virginmedia Hi John Thank you for offering to assist. Internet is no better. Unstable and keeps dropping out cannot work from home as it cannot keep up with demands nor can my son effectively work online for school. Service in 2021 as poor as it was throughout 2020 🙄
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Dmitri Old (@DmitriusOld) reported from Over Wallop, EnglandI have a go at customer service a lot, but with the move @virginmedia were great, @thameswater exemplary, @SouthernWater a great guy on customer helpline and Test Valley Council efficient and personable. It can be done, you know.
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simon chamberlain (@el1chambo) reported from Winchester, England@virginmedia Called the number like you said about was told there are no faults but have a broken tv picture so clearly there is an issue. Service statues not working and now been told that everyone is too busy to take my call. Just be honest and tell everyone there is a problem
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Sarah McGinty (@sarah_mcginty) reported from Andover, England@virginmedia so,issues in my area today, service status said fixed by 6pm,my internet/some tv stations still not working, service status says no issues, rebooted the Internet router....whats the next step?!
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Darren Toms (@darrenthecoach) reported from Andover, England@virginmedia yet again you’re letting your customers down. Internet down, no one answering phones. No messages put out on social media to explain what’s happening. People are expected to stay in and this level of service doesn’t help. I’m trying to work at home but can’t. 🤬
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Sarah McGinty (@sarah_mcginty) reported from Andover, England@virginmedia help! Having wifi connection issues on ALL devices, TV and landline phone works fine, tried all the hints and still no joy, help! Please.
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Ian Easton (@ie_guitars) reported from Upper Clatford, England@virginmedia - hi, my broadband is down again in Anna Valley, Andover. Please advise if there is a known issue that is being worked on. Thanks.
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Jason Kneen (@jasonkneen) reported from Ludgershall, England@virginmedia and just like that, 522 and 0.73mbps again. How do I book an engineer @virginmedia? — I’ve done all the checks; rebooted my network; the hub, I’ve tested on multiple devices WiFi, Wired; direct from the hub and the problem remains — drop outs, poor upload speeds.
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Paul Grundy (@BrainTumourSurg) reported from Winchester, EnglandThanks to @virginmedia they install new broadband which worked for about 5 minutes. Now nothing. Follow all instructions to fix. Waited 5 hours this morning for the privilege and now 1 hour on phone still on hold Should have paid attention to the terrible reviews #wastedmyday 🤬
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Duckocide Games (@Duckocide) reported from Andover, England@thedarkfenix @virginmedia I hope so. I really rely on the service now.
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Ben Huntley (@HuntleyBenjamin) reported from Andover, EnglandVirgin media has to be the worst internet provider I’ve ever had the trouble to experience
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Jason Kneen (@jasonkneen) reported from Ludgershall, England@virginmedia OK — you need to do better at this — I shouldn’t be wasting my time telling you there is a problem — you should know this before I do and tell me without going through tests — it’s clearly affecting multiple users
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chris (@crumblechris) reported from Winchester, England@virginmedia Thanks - but that phone line isn’t recognising when I enter digits on the key pad - so is useless.your website still says ‘no issues’ after more than 4 hours of no internet connection.
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John Watkins (@jwfw) reported from Andover, England@samsamm @virginmedia Sorry to hear, you must have a different issue. This was definitely a transient blip every hour last night
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Jason Kneen (@jasonkneen) reported from Ludgershall, England@TomMockridgeVM, Been a @virginmedia customer for 7 years — now on the M500 package and paying a hefty fee per month for broadband, phone and TV. Have had shocking upload speeds today (0.5mbps instead of 38mbps). Status page says fine — run test says not. Thread 1/3
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Caroline Clist (@chocybuttons60) reported from Winchester, England@virginmedia tv service was down on Friday & again today, so I assume the issue was not correctly fixed on Friday. Feeling rather frustrated. Hope this is not going to be an on going issue.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Green (@pgreen83) reported@virginmedia I have sent you two private messages and have not had a response. Is this how you treat customer complaints?
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Jess Stocks (@jrstocks89) reported@virginmedia still no response. I’m paying a lot of money to access Sky Sports red button on my TV but still another 8 days to apparently fix it All the sport I want to watch is again on the red button this weekend
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Jacob Kaplan (@sucksfacebook) reported@virginmedia how do i register interest for a xgs-pon network line?
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emma_tr4_rhinos🦏🇬🇧 (@emma_tr4_rhinos) reported@YouMadBruv3r @virginmedia Says 28th status for fix its so annoying
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Johnny Mac (@JohnMac19059272) reported@JFab208 @virginmedia Its never going to be a success. Go back to the satellite dish. Was far better. Id never touch any Internet co
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Dean Risley (@dean_risley) reported@virginmedia my wireless router was upgraded by you because it was old. Installed new & now have less wifi coverage at my home than before. Engineer attends & recommends 2 boosters, have now spoken to customer services on several occasions & made a complaint but still waiting !!
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APTS Archive (@APTSArchive) reported@virginmedia we notified you in early July that we would be moving on 31st. You deemed our new address as unserviceable & therefore there would be no early termination fee & to return the kit to you. I have made in excess of 10 phone calls with your moving home team - amount to several hours getting contradictory information every time I've phoned, depending on who I spoke with. On Wednesday you took £1,070 from our bank account, causing us to become overdrawn, despite assurances from your moving home team that there was an extension on our account in order to give us time to return the kit, & no early termination fee would be charged. The kit was returned to you on Wednesday morning. Upon phoning yesterday (yet again), I was dealt with someone that might as well have been a robot, he's inability to listen & constant repeating set phrases over & over again was of little help & particularly annoying. You have made the issue of moving home particularly difficult and stressful, which for a company of your size I find inexcusable. I emailed your moving home team on Tuesday & yesterday yet have still not received a reply, despite being told in a phone call my email would be dealt with as a matter or urgency! I'm resorting to public exposure in the vain hope there will be some action & you will expedite this matter.
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john (@jhargie4) reported@O2 @virginmedia CEO Lutz Schueler been waiting 5 days for my DEALOCK Letter following your refusal to actually discuss my complaint before transferring to another service provider. New customers get better deals than 20 year loyal ones.
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Kath Moonlight (@kath_moonlight) reported@O2 @O2 It’s the MyO2 app/account. I’m currently in Mexico with my UK O2 Pay As You Go SIM. my mobile number appears to be linked to a different email address, so I can’t link it to my Virgin Media O2 ID or top up. I can’t sign in because the O2 website/app blocks access from Mexico.
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Yvie777 (@Yvie777) reported@virginmedia I am still waiting for my refund, despite multiple phone calls where you assured me it would be processed. I have yet to receive it. This experience confirms my decision to leave due to your poor customer service and unresolved issues.