Virgin Media Outage Report in Upper Clatford, Hampshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Upper Clatford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Upper Clatford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 02: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Upper Clatford, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Winchester, Andover and Durrington.
| City | Problem Type | Report Time |
|---|---|---|
 Winchester |
Internet | |
| Andover |
TV | |
| Andover |
Wi-fi | |
| Andover |
Internet | |
| Andover |
Internet | |
| Andover |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Upper Clatford, England
Latest outage, problems and issue reports in Upper Clatford and nearby locations:
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Jez
(@drewy__) reported
from
Whitchurch, England
@virginmedia I’m trying to contact via calling the number but I can’t get through as I’m a new customer wanting to join!
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Alec Clapperton
(@Alec2306) reported
from
Andover, England
@virginmedia I have been constantly looking at the site and it keeps telling me there are no issues. It only appears to be WiFi that is an issue
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Jason Kneen
(@jasonkneen) reported
from
Ludgershall, England
@virginmedia and just like that, 522 and 0.73mbps again. How do I book an engineer @virginmedia? — I’ve done all the checks; rebooted my network; the hub, I’ve tested on multiple devices WiFi, Wired; direct from the hub and the problem remains — drop outs, poor upload speeds.
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Mel Cass 🎶💅🏻💋
(@poppyboo1007) reported
from
Andover, England
@mouthwaite @virginmedia They are shite!!! We have had the same issue since March last year! Up and down like a yo-yo!!
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Jason Kneen
(@jasonkneen) reported
from
Ludgershall, England
@TomMockridgeVM, Been a @virginmedia customer for 7 years — now on the M500 package and paying a hefty fee per month for broadband, phone and TV. Have had shocking upload speeds today (0.5mbps instead of 38mbps). Status page says fine — run test says not. Thread 1/3
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Jason Kneen
(@jasonkneen) reported
from
Ludgershall, England
@virginmedia OK — you need to do better at this — I shouldn’t be wasting my time telling you there is a problem — you should know this before I do and tell me without going through tests — it’s clearly affecting multiple users
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jb
(@jenniferlisaa) reported
from
Andover, England
actually exhausted trying to deal with @virginmedia... awful awful awful! next stop, the ombudsman!
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Morgan Jamison
(@mjam1978) reported
from
Andover, England
@virginmedia Hi John Thank you for offering to assist. Internet is no better. Unstable and keeps dropping out cannot work from home as it cannot keep up with demands nor can my son effectively work online for school. Service in 2021 as poor as it was throughout 2020 🙄
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Duckocide Games
(@Duckocide) reported
from
Andover, England
@virginmedia So I'm told after speaking to you. But seeing it on service page though.
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Paul Grundy
(@BrainTumourSurg) reported
from
Winchester, England
Thanks to @virginmedia they install new broadband which worked for about 5 minutes. Now nothing. Follow all instructions to fix. Waited 5 hours this morning for the privilege and now 1 hour on phone still on hold Should have paid attention to the terrible reviews #wastedmyday 🤬
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Darren Toms
(@darrenthecoach) reported
from
Andover, England
@virginmedia yet again you’re letting your customers down. Internet down, no one answering phones. No messages put out on social media to explain what’s happening. People are expected to stay in and this level of service doesn’t help. I’m trying to work at home but can’t. 🤬
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Dan Zuco O'Brien
(@thedonzuco) reported
from
Andover, England
I can count on @virginmedia internet to go down daily now. How can it be constantly so bad?
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Sarah McGinty
(@sarah_mcginty) reported
from
Andover, England
@virginmedia help! Having wifi connection issues on ALL devices, TV and landline phone works fine, tried all the hints and still no joy, help! Please.
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Jason Kneen
(@jasonkneen) reported
from
Ludgershall, England
@virginmedia and again today — 538 down and 1 up — need to know what’s going on here — you are killing my ability to work.
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John Watkins
(@jwfw) reported
from
Andover, England
@samsamm @virginmedia Sorry to hear, you must have a different issue. This was definitely a transient blip every hour last night
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Jason Kneen
(@jasonkneen) reported
from
Ludgershall, England
@virginmedia Not for a while — you’re not seriously telling me to “turn it off and on again” ? Can’t you check if there are any issues in the area?
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Ben Huntley
(@HuntleyBenjamin) reported
from
Andover, England
Virgin media has to be the worst internet provider I’ve ever had the trouble to experience
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Jason Kneen
(@jasonkneen) reported
from
Ludgershall, England
@Vyvyan_punk @virginmedia yep — bouncing around here on M500 plan — 500+ down and jumps between 0.59 and 28mbps up. Zero help from @virginmedia apart from running speedtests
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Alec Clapperton
(@Alec2306) reported
from
Andover, England
@virginmedia I have done all of this multiple times and nothing has come up. Today has been particularly bad where I lose signal every 5 minutes. I don’t need to keep doing the troubleshooting steps, I need a new router or an engineer
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Jason Kneen
(@jasonkneen) reported
from
Ludgershall, England
@virginmedia jesus christ, I’m going around in circles on your instant chat — logged in yet having to confirm my name and all my details, can you stop using these annoying bots that do nothing to help? Wasting so much time.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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AllNaturalMz
(@AllNaturalMz) reported
@virginmedia is so dumb. You have broadband issues but these people send you texts with links to click on when you have NO internet access. Make it make sense. For god sakes.
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Abz
(@AbzW7) reported
My router is literally dead. You best wake up one of your technicians and send em a cab down to mine ASAP @virginmedia
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Danny
(@ManUknighted7) reported
@virginmedia Yes as was told thatthe date of the fix for the fifth time and there's no compensation for me. I've also read lots of complaints that others are not receiving the compensation scheme if their intenet comes back even for 1 minute per day a couple of times
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mark palmer
(@MaverickMark) reported
@virginmedia just tweeting again to be patronised with faux customer service on Twitter to add to all other. Broadband down again. Yes. I've called. Dropped call 3 times. Promise call backs again not made. Repeat back forever. Please do send meaningless link & normal the pretence
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AllNaturalMz
(@AllNaturalMz) reported
I cannot wait till my contract ends with @virginmedia their broadband issues in my area sucks. Lets hope @VodafoneUK will be better.
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Mia
(@StollerMia) reported
Anyone considering a new contract with @virginmedia be warned...the customer service is appalling, the connection dire, and they will ONLY bother to contact you when they know you will leave...TOO LITTLE TOO LATE.
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Lee
(@Lee911611) reported
@virginmedia First one said it was the internal cables so changed them, no fix. Second said it was external ones, no fix. Third changed the hub, no fix. It drops all day every day. And we are receiving zero help, were constantly being fobbed off waiting a week at a time for visits 😡
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kim dennis
(@kimdenn01860201) reported
@virginmedia Cannot believe that you expect someone to go at least 9 days without a phone .. especially as it is faulty. It’s not been dropped or damage by myself . Your customer service is appalling. Someone arranged to call me at 7pm last night , no call. Customer service a joke
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Mia
(@StollerMia) reported
Furthermore, this department also has access to 'specialist' engineers who "fix every issue". So it appears @virginmedia only offer to help at the end of a contact. Since I have another month in contract, why are VM not fixing it? ...unless I sign up again! Smells like bribery.
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Lucy Darwin
(@lucy_darwin) reported
@virginmedia We email CreditFileAmendments and get automated responses. This is URGENT ! We need help now not in 28 days.