Virgin Media Outage Report in Upper Clatford, Hampshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Upper Clatford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Upper Clatford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 18: Problems at Virgin Media
Virgin Media is having issues since 08:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Upper Clatford, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Andover and Winchester.
| City | Problem Type | Report Time |
|---|---|---|
 Andover |
Total Blackout | |
| Andover |
Phone | |
| Winchester |
Internet | |
| Andover |
Internet | |
| Winchester |
Internet | |
| Andover |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Upper Clatford, England
Latest outage, problems and issue reports in Upper Clatford and nearby locations:
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Jason Kneen
(@jasonkneen) reported
from
Ludgershall, England
@virginmedia and again today — 538 down and 1 up — need to know what’s going on here — you are killing my ability to work.
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Jason Kneen
(@jasonkneen) reported
from
Ludgershall, England
@virginmedia OK — you need to do better at this — I shouldn’t be wasting my time telling you there is a problem — you should know this before I do and tell me without going through tests — it’s clearly affecting multiple users
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Jason Kneen
(@jasonkneen) reported
from
Ludgershall, England
@Vyvyan_punk @virginmedia yep — bouncing around here on M500 plan — 500+ down and jumps between 0.59 and 28mbps up. Zero help from @virginmedia apart from running speedtests
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Jason Kneen
(@jasonkneen) reported
from
Ludgershall, England
@virginmedia and just like that, 522 and 0.73mbps again. How do I book an engineer @virginmedia? — I’ve done all the checks; rebooted my network; the hub, I’ve tested on multiple devices WiFi, Wired; direct from the hub and the problem remains — drop outs, poor upload speeds.
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Ben Huntley
(@HuntleyBenjamin) reported
from
Andover, England
Virgin media has to be the worst internet provider I’ve ever had the trouble to experience
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Darren Toms
(@darrenthecoach) reported
from
Andover, England
@virginmedia yet again you’re letting your customers down. Internet down, no one answering phones. No messages put out on social media to explain what’s happening. People are expected to stay in and this level of service doesn’t help. I’m trying to work at home but can’t. 🤬
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Mel Cass 🎶💅🏻💋
(@poppyboo1007) reported
from
Andover, England
@mouthwaite @virginmedia They are shite!!! We have had the same issue since March last year! Up and down like a yo-yo!!
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Jason Kneen
(@jasonkneen) reported
from
Ludgershall, England
@virginmedia Not for a while — you’re not seriously telling me to “turn it off and on again” ? Can’t you check if there are any issues in the area?
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Dan Zuco O'Brien
(@thedonzuco) reported
from
Andover, England
I can count on @virginmedia internet to go down daily now. How can it be constantly so bad?
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Karen Simpson
(@kaz123s) reported
from
Andover, England
@virginmedia is there a problem in the Andover SP10 area, we’ve been without broadband for about 12 hours so far. I can’t access the service checker either. Thanks
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jb
(@jenniferlisaa) reported
from
Andover, England
actually exhausted trying to deal with @virginmedia... awful awful awful! next stop, the ombudsman!
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John Watkins
(@jwfw) reported
from
Andover, England
@samsamm @virginmedia Sorry to hear, you must have a different issue. This was definitely a transient blip every hour last night
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Morgan Jamison
(@mjam1978) reported
from
Andover, England
@virginmedia Hi John Thank you for offering to assist. Internet is no better. Unstable and keeps dropping out cannot work from home as it cannot keep up with demands nor can my son effectively work online for school. Service in 2021 as poor as it was throughout 2020 🙄
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Jez
(@drewy__) reported
from
Whitchurch, England
@virginmedia I’m trying to contact via calling the number but I can’t get through as I’m a new customer wanting to join!
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Sarah McGinty
(@sarah_mcginty) reported
from
Andover, England
@virginmedia help! Having wifi connection issues on ALL devices, TV and landline phone works fine, tried all the hints and still no joy, help! Please.
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Alec Clapperton
(@Alec2306) reported
from
Andover, England
@virginmedia I have been constantly looking at the site and it keeps telling me there are no issues. It only appears to be WiFi that is an issue
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Jason Kneen
(@jasonkneen) reported
from
Ludgershall, England
@TomMockridgeVM, Been a @virginmedia customer for 7 years — now on the M500 package and paying a hefty fee per month for broadband, phone and TV. Have had shocking upload speeds today (0.5mbps instead of 38mbps). Status page says fine — run test says not. Thread 1/3
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Ian Easton
(@ie_guitars) reported
from
Upper Clatford, England
@virginmedia your broadband service is a disgrace.
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Paul Grundy
(@BrainTumourSurg) reported
from
Winchester, England
Thanks to @virginmedia they install new broadband which worked for about 5 minutes. Now nothing. Follow all instructions to fix. Waited 5 hours this morning for the privilege and now 1 hour on phone still on hold Should have paid attention to the terrible reviews #wastedmyday 🤬
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the Hird aka Andrew
(@The_Hird) reported
from
Andover, England
So can’t get my @SkyUK sports postponed as the website is broken and @virginmedia mobile seems to have only given one of the two numbers the extension pretty shit weekend tech wise. #inothernews darn good walk on #Salisburyplain
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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BuffaLo
(@BigPapaBuffaLo) reported
Having the crapiest time atm with @virginmedia the internet service I’m receiving atm is just shocking when I’m paying for the best package
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A.abu
(@Aabu21480992) reported
@virginmedia Your appologise wont help my sheilding mother or children join their online classes. I need somthing done.
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Debbie Harman
(@DebbieHarman17) reported
@virginmedia Well that may as well be, and I'm thankful that their trying, but virgin never tell u what actually happening, just a generated message every time no matter what the problem may be.. virgin just say theres a fault...and might be back on....????????
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Suzy 🌹
(@Lovehasnowords1) reported
@virginmedia Thanks for the link Virgin media, and it's really good to see you providing a cheaper capped contract free BB service for universal credit receiptiants, however i can't see anything to say it includes, people on legacy benefits, disabled, or unpaid carers.
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Tao ****
(@TaoWang84144855) reported
@virginmedia 2 days without network, I can’t attend online lectures and cannot hand-in my coursework. Got a message saying it should be fixed yesterday at 2pm, then changed to 8pm, then today 10am, then today 8pm, then e latest, tomorrow 10:00. Just fxxxing great! What a company!!!
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Lizzie Jenner (she/her) 🏳️🌈
(@EJennerSLT) reported
@Danny_D_Pearson @virginmedia Any luck leaving #virginmedia? I was promised an email within 24 hours after cancelling on the phone and it never came. Can't say I'm surprised. One #failure after another. @virginmedia
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My Cull
(@mikaltempo) reported
@virginmedia “monitor your broadband for 24 hours” doesn’t really cut it? I NEED the broadband “service” I’m paying for to work from home. How about do something about it? I’m not getting all of my tv channels and cannot use wifi.
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Sandi Hirani
(@Sandi_H_xx) reported
Been on the phone to @virginmedia for over an hour! Customer service needs to be looked at...for sure!.. feel like hanging up, but then will have to go through this again!
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James Bias
(@jamesbias1) reported
@virginmedia No I’ll do that, thanks for your help but seriously not good enough from virgin media, shocking customer service.
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sarah basnett
(@blotty2hotty) reported
@virginmedia imagine a communications company who don’t communicate? Paying for WiFi that dosent work in half of the house, unable to contact Virgin by phone only text but conveniently you can’t help with my tech problems via this method! Sort it out 🙄