Virgin Media outages and service status in Alderbury, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Alderbury, including 0 direct reports.
- The most common problems reported in this area mention TV.
- TV (100%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Alderbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Alderbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Alderbury, England
The most recent Virgin Media outage reports came from the following cities: Salisbury, and Andover.
| City | Problem Type | Report Time |
|---|---|---|
 Salisbury
|
TV | 18 days ago |
|
Andover
|
Wi-fi | 25 days ago |
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Andover
|
Internet | 1 month ago |
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Andover
|
Internet | 2 months ago |
|
Salisbury
|
Internet | 2 months ago |
|
Salisbury
|
3 months ago |
Community Discussion
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Virgin Media Issues Reports Near Alderbury, England
Latest outage, problems and issue reports in Alderbury and nearby locations:
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Rob Mcgimpsey (@Rob_Mcgimpsey) reported from Romsey, England@virginmedia The call back was organised by your virgin customer services because nobody seems to know what’s going on with my install. I think the hope was that the area manager might know. I’m not even exaggerating.
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Dmitri Old (@DmitriusOld) reported from Over Wallop, EnglandI have a go at customer service a lot, but with the move @virginmedia were great, @thameswater exemplary, @SouthernWater a great guy on customer helpline and Test Valley Council efficient and personable. It can be done, you know.
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Saturday Night Beaver (@GingeFTW) reported from Andover, EnglandIs anyone else in Andover having issues with their @virginmedia? Wi-Fi’s been cutting out repeatedly all day
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Sim Dendy (@SimDendy) reported from Romsey, EnglandApologies if you can’t get hold of me - @virginmedia have ‘blacklisted’ my phone even though I am not a Virgin customer. After many hours/phone calls they are still unable to explain why & have said I need to write a letter (!) to escalate further 🤯 - any better ideas out there?
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Rob Mcgimpsey (@Rob_Mcgimpsey) reported from Romsey, England@virginmedia Still no call. Still no service. Still no customer support whatsoever from virgin media.
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Rob Mcgimpsey (@Rob_Mcgimpsey) reported from Romsey, England@virginmedia So you’re not going to do anything about it, despite knowing it’s destined to let me down. Exactly the same attitude as the rest of virgin. The problem is, it’s taken almost 4 months. This is the issue; deep rooted - Virgin reps don’t care
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Rob Mcgimpsey (@Rob_Mcgimpsey) reported from Romsey, England@virginmedia Yes. A third party has just arrived to pull cables and they can’t do their work because Virgin haven’t actioned the construction. 9 weeks down the line and it hasn’t even been actioned from your end. So poor.
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Rob Mcgimpsey (@Rob_Mcgimpsey) reported from Romsey, England@virginmedia Your pre-installs team cannot assist either. It seems nobody can actually help.
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Rob Mcgimpsey (@Rob_Mcgimpsey) reported from Romsey, England@virginmedia After waiting 24hrs for a response on WhatsApp I’ve once again been told I need to talk to another department. I waste more time waiting to speak with the “correct” department, only to be told they can’t help because of a third party completing the work. Absolute joke
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Rob Mcgimpsey (@Rob_Mcgimpsey) reported from Romsey, England@virginmedia You’re not helping. You’re asking the same questions you ask every day. Yes, complaint raised. No, Virgin have given no reason why they keep cancelling. Next you’ll tell me you can’t do anything to help, which is exactly what your customer services say
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Rob Mcgimpsey (@Rob_Mcgimpsey) reported from Romsey, England@virginmedia I rang pre installs 3 times last week, spending an average of 1hr on the phone, getting no where nobody in preinstalls can tel me what’s going on, they just promise to get someone to call me. That call never happens
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HeresSaintGemma (@HeresGemma) reported from Totton and Eling, England@virginmedia need help regarding new landline not working?
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moja10s (@moja10s) reported from Andover, England@virginmedia my mums phone does not work I’ve phoned your so called help line waste of time she is 90 has had a stroke unable to get your operators to understand her has had a letter saying she needs a technician to update her phone line. Now her life line doesn’t work 🤬🤬🤬
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Michael bennett (@mickeyboy71) reported from Andover, England@virginmedia It is not working, on live chat you wanted to charge me £40 more a month to activate it , joke.
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Rob Mcgimpsey (@Rob_Mcgimpsey) reported from Romsey, England@virginmedia Come on! This is as lazy as your customer service. Of course I have service.
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Rob Mcgimpsey (@Rob_Mcgimpsey) reported from Romsey, England@virginmedia This has already been dealt with yea, we’re continuing just because it feels as if we’ve waited too long to cancel now. Plus, Virgin are crediting me £5.35 for every day of delay that they’ve caused (55 days and counting).
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Rob Mcgimpsey (@Rob_Mcgimpsey) reported from Romsey, England@virginmedia Several complaints have been raised. I’ve been calling most days since October 2nd. Come someone please help?
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Rob Mcgimpsey (@Rob_Mcgimpsey) reported from Romsey, England@virginmedia I guarantee you they cannot help. I call every day, usually spending over an hour on the phone. The pre-installs team only promise me a call back from someone who can help, within 24-48hrs. The call back never comes, despite further requests for this to happen. Explain that?
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Rob Mcgimpsey (@Rob_Mcgimpsey) reported from Romsey, England@virginmedia The same live date of the 21st still stands. Virgin have repeatedly guaranteed they’ll get it ready for then. Perhaps you can give them a nudge to let them know they have 3 days to get the outside work done. I’m sensing another let down, and I bet you won’t do anything about it!
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David Wookey (@WooksAmesbury) reported from Amesbury, England@WW2TV My @virginmedia been out also. @vodafone signal been intermittent as well. Impossible to work!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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TVL (@tvlvt_) reportedHow the hell am I going to keep the kids entertained whilst I work when we have no Internet. @virginmedia - help!!
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only me (@Onlymehi) reported@virginmedia spoke to customer services who transferring me to technical team after failed attempts to fix tv box remotely. Been on hold now 20 minutes waiting for someone to answer. Call in total just under one hour
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Hisham (@Hishaminho_) reported@usman2lost Don’t even ask bro virgin media are just the worst
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TVL (@tvlvt_) reported@virginmedia is there a known outage for the B64 cradley heath postal code? I have ran the test on your app and it tells me there is a network error but on the main page it says no known errors!
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Katrina Collier (She/Her) 🇦🇺🇬🇧 (@KatrinaMCollier) reported@virginmedia Worst comes to worst... my TV is on @SkyUK, thankfully!
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Shaun Regan (@sregan61) reported@virginmedia We need to start talking about compensation for a service not provided.
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Markie (@markiespice) reported@virginmedia is it normal policy to default a customer without advising them (in writing) of this prior to defaulting them (especially with a credit agency) or giving them an opportunity to rectify issue before going to collections? Or do you enjoy ruining peoples lives?
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Biro (@sirbiro) reported@virginmedia seriously, what on earth is happening with your broadband?! After over 24h outage on Thursday to Friday now there's another outage with resolution time tonight. Seriously, I'm in Brighton city centre, how is your service this bad. How am I supposed to work like this?
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Rod Haslam (@rmhaslam) reported@virginmedia having been a customer of VM and even NYNEX, never had a problem until resent drops in Mbs. Told VM would send new 4th Router in an effort to resolve but still not received the router. Only get 14mbs in the bedroom of my bungalow yet told everything’s ok
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Hannah Mayo (@HannahM36893228) reported@virginmedia Hi, my internet is painfully slow and keeps cutting out. I work from home and can’t get anything done. Please can someone help me 😖