Virgin Media Outage Report in Alderbury, Wiltshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Alderbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Alderbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Alderbury, Wiltshire, England
The most recent Virgin Media outage reports came from the following cities: Southampton, Andover, Bulford and Romsey.
| City | Problem Type | Report Time |
|---|---|---|
 Southampton |
Wi-fi | |
| Southampton |
Total Blackout | |
| Andover |
Internet | |
| Southampton |
Internet | |
| Andover |
Internet | |
| Southampton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Alderbury, England
Latest outage, problems and issue reports in Alderbury and nearby locations:
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Karen Church
(@Kazza6900) reported
from
Amesbury, England
@virginmedia my iPhone is telling me home hub 3 wifi settings are not secure. IOS14 tells me to change to WPA3, it’s not in the settings. HELP!!
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debbie chapman
(@debzholmric) reported
from
Southampton, England
@virginmedia Hi ,found out there was a issue in the whole area so it’s now resolved
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Karen Church
(@Kazza6900) reported
from
Amesbury, England
@virginmedia broadband down AGAIN. WIFI signal has been dropping out for the last few days and every day between 3 and 7 o’clock. Restarted, reset and checked all wires. What next?
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Pauline Richards
(@PaulineR59) reported
from
Southampton, England
@Virginmedia trying to speak to someone in customer service is joke! On hold for 35 minutes so far!
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chris Keano keane
(@CoachkeanoChris) reported
from
Amesbury, England
@virginmedia what an absolute joke of a Company. Worst service of any company I've ever had to deal with, and believe Me I've dealt with some **** ones in My life. My 91 year old Dad has no landline at the moment, and no way of contacting anyone at Virgin. Disgraceful Company.
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chris Keano keane
(@CoachkeanoChris) reported
from
Amesbury, England
@virginmedia Thank You. I feel so much better, knowing that His phone is now working. Hopefully He now stays with VM, instead of changing to BT, which He is thinking of doing because of the massive problems We have had this month, each time We try contacting you.
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Laurent Bergmann
(@LaurentBergmann) reported
from
Totton and Eling, England
What a complete shambles @virginmedia are, no skills in handling customer services/complaints outrageous in this day!!!
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Craig
(@Danzy92) reported
from
Southampton, England
@virginmedia after 35 minutes on hold I have been cut off by the team. I’m trying to contact you to change my package after it states i am unable to online. I also asked for the text message service and after 1 hour I haven’t got one. Please advise how I can change my package?
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jb
(@jenniferlisaa) reported
from
Andover, England
actually exhausted trying to deal with @virginmedia... awful awful awful! next stop, the ombudsman!
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Gary Hynes
(@gazhere57) reported
from
Totton and Eling, England
I have been trying to get through to @virginmedia by phone since lockdown to cancel all of my subscription services. I just never get through. I have had my new provider in place for months. It just seems Virgin are not interested in supporting customers that want to leave.
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TboneSenior
(@mrtbonesenior) reported
from
Southampton, England
@virginmedia internet down again SO16 area???
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Harvey Mills
(@HarvRM) reported
from
Salisbury, England
Trying to get hold of @virginmedia is impossible. I have tried chat, phone, Twitter and nothing. My router is faulty and all I need is for them to replace. Will be looking to move ASAP given such poor customer service. @ChrisCheckley any suggestions please.
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Harvey Mills
(@HarvRM) reported
from
Salisbury, England
@virginmedia I’m having issues with my router. I’ve turned off and on, reset it and checked it via your website. Although it says it’s all ok it’s most certainly Isn’t. I can’t keep a Teams or Zoom call and other household members having same problem. Can I have a router upgrade
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akjensen | BLM
(@bringthebow) reported
from
Salisbury, England
Internet repeatedly dropping out (Salisbury, Wilts) and I don’t think it’s a local problem only. @virginmedia would you be able to update/fix pls?
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Sophie 🦛
(@SophieGooner) reported
from
Salisbury, England
@virginmedia it’s also impossible to speak to an actual person? I know the issue. I know I am offline as it is “updating” AGAIN. I want to know if this means I have a broken box as it happens all the time.
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Harvey Mills
(@HarvRM) reported
from
Salisbury, England
@virginmedia you don’t answer your phones, you don’t respond to Twitter, you don’t respond to your online help chat. How exactly is one supposed to get hold of you. I have a problem with a router that needs sorting urgently
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Rahim™ 🇬🇧🇲🇦
(@rahim94) reported
from
Southampton, England
£15 to watch each football match that's not scheduled to be televised? **** off @premierleague you greedy bastards. no way I'm paying that. i already pay £110/month to @virginmedia as it is. I'll just watch other sports instead.
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Scott Campbell 🃏🧔🏻🤡🪂
(@cambo_72) reported
from
Southampton, England
Dear @virginmedia I’m trying to have some banter with some friends in the PO postcode but it seems the broadband is down in that area. Any idea why? #SaintsFC #topoftheleague
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Harrison🚴♂️
(@harrisondafydd) reported
from
Southampton, England
@virginmedia Don't do it. So many hidden fees, shite customer's service & woeful WiFi connection
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chris Keano keane
(@CoachkeanoChris) reported
from
Amesbury, England
@virginmedia Please could someone contact Me, regards My 91 year old Dad whose phone line is constantly on a busy tone when calling in, and No dial tone when trying to call out. I've sent countless emails and phone calls. Causing lot's of Stress in Family. Please Help.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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A.P
(@Amit91987) reported
@Ofcom @virginmedia I can never get through to anyone to speak to so how am I meant to discuss retention before leaving?
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Eb
(@Ebb1) reported
@virginmedia @Fandangofumbler Is this the address to write to to cancel, giving 30 days notice, after which we can cancel the direct debit. Should we send the letter recorded delivery? 2. writing to Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG;
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Gracie Harris
(@gracieharris) reported
@virginmedia Mobile.. can’t call, text or use data just at my home address. I have a complaint reference - C-1611202459
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Steve Maguire
(@steve_m2001) reported
@virginmedia Admittedly is fine now, but that is the nature of an intermittent fault. I'll be sure to message if it goes down again. Thanks.
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Tymek
(@Tymek85883008) reported
@virginmedia My interent isnt working. Its connected but it says no internet access (nought wrong with paymemt or anything) Virgin media users around my location also same problems. BRADFORD BD10
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Eb
(@Ebb1) reported
@leeharry100 @virginmedia Complaints, Virgin Media, Sunderland, SR43 4AA write to cancel. Give 30 days notice then cancel direct debit. Meantime search alternative provider to switch. Send letter recorded delivery and say you could not get through to customer service on phone. Job done.
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buttah dog
(@DionSlaysYT) reported
@Tarek32801538 @HusseenIh oi oi dont talk about my tesco washing machine or I will dash your grandmas asda life support machine back to algeria you ******* vermin little **** your pathetic you stinky curly virgin media abuser ****
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DJPaterson 💙
(@djpaterson) reported
@virginmedia Sure. I'll try that - again. The area fault they said on Monday was causing it (and wasn't showing on your website) would be fixed by 9:00pm Tuesday evening. Still having problems though.
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Ollie Corbett
(@olliecorbettt) reported
@virginmedia you’ve sent me an email today saying you’ve tried to contact me regarding my complaint but you haven’t. I am still experiencing terrible service. Please could you reply. This is also my third tweet with no response.
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Eb
(@Ebb1) reported
@virginmedia @rob_goldie Is this the address to write to to cancel, giving 30 days notice, after which we can cancel the direct debit. Should we send the letter recorded delivery? 2. writing to Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG;