Virgin Media Outage Report in Wilton, Wiltshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wilton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wilton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 03: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Wilton, Wiltshire, England
The most recent Virgin Media outage reports came from the following cities: Salisbury and Durrington.
| City | Problem Type | Report Time |
|---|---|---|
 Salisbury |
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| Salisbury |
Internet | |
| Salisbury |
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| Durrington |
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| Salisbury |
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| Salisbury |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wilton, England
Latest outage, problems and issue reports in Wilton and nearby locations:
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Brian Dalton
(@CllrBrian) reported
from
Salisbury, England
@virginmedia Virgin Media internet is dire. Speed is never what its advertised and always slow at night. My 200mbs is currently 7mbs! Oh for dial up to come back 😫 Can't wait for 5G to appear.
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Vicky Charles
(@SingleMAhoy) reported
from
Salisbury, England
@virginmedia According to the app, service is fine. I don't have a wire to check wired connection but streaming through my Virgin TV box seems unaffected. So frustrating when I've already had 2 days of no service in the last month.
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Nikki Emerton
(@nikkiemerton) reported
from
Alderbury, England
@virginmedia We checked yesterday over the phone. There is no fault. Virgin sent us a text with planned maintenance for SP4 7RG and advised we would receive a text when it was completed. No text no service. But thank you for your quick response
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Dan Targett
(@T4RGY66) reported
from
Wilton, England
Yes, I would like to cancel my sport package now @virginmedia
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Neil Fox
(@gneilfox) reported
from
Amesbury, England
@virginmedia In fairness that was my phone. Just checked the laptop and it is getting 115mb.. so not really a problem. Thanks.
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Brian Dalton
(@CllrBrian) reported
from
Salisbury, England
@virginmedia Yes, please sort out asap. Mine has been nothing short of poor for days, on and off and is not connecting now. When it does, it's far too slow.
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Vicky Charles
(@SingleMAhoy) reported
from
Salisbury, England
@virginmedia I'm sorry your bosses make you monitor the social media accounts when they can't manage to provide the service we pay for. Your job can't be much fun right now
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Karen Church
(@Kazza6900) reported
from
Amesbury, England
@Growlingadam @Bournemouthecho Ours in Amesbury went down at midnight, took about 40mins to get through to @virginmedia by phone. We’ve been told engineers were on the way and will be fixed ASAP
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Vicky Charles
(@SingleMAhoy) reported
from
Salisbury, England
@andychittick @virginmedia THANK YOU for doing their job for them! When I tried to call I got a recorded msg saying "we're busy call back later" & it hung up. At least now I know how bad it is!
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Dave
(@memurtagh) reported
from
Salisbury, England
@virginmedia Hi, marianne on your line is trying to help me out. But only after I tweeted you after 40 mins. Will let you know how it goes.
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Vicky Charles
(@SingleMAhoy) reported
from
Salisbury, England
@booshtukka @virginmedia Exactly this. We all expect mishaps from time to time- but it's all in how you deal with the problem.
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Wilts Tourist Guide
(@WiltsTG) reported
from
Salisbury, England
@virginmedia You have no idea how frustrating this is for your customers. There was a big problem on Tues and no updates until half way through the day! No point in phoning technical support, am off to find a WiFi hot-spot!
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Karen Church
(@Kazza6900) reported
from
Amesbury, England
@virginmedia We contacted yourselves re. The outage today
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Wilts Tourist Guide
(@WiltsTG) reported
from
Salisbury, England
@AlBayliss @virginmedia And you call their automated line and it tells you, it looks like there are no issues affecting your area at the moment, when clearly there is 😂
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Karen Church
(@Kazza6900) reported
from
Amesbury, England
@virginmedia How much compensation will customers get for both this and the outage today. We were affected by both and had no broadband for over 12+ hours
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Wilts Tourist Guide
(@WiltsTG) reported
from
Salisbury, England
@virginmedia No known issues it says. It said that on Tues and it was off all day! Awful service, no updates either.
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Vicky Charles
(@SingleMAhoy) reported
from
Salisbury, England
My @virginmedia wifi has been down since last night; their app has no updates. When I call I get a recorded message to say they're busy & to call back later before it hangs up. Crappy service yet again, Virgin.
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Nikki Emerton
(@nikkiemerton) reported
from
Alderbury, England
@virginmedia Tried logging in on website, your service is down. Account is in my partners name so I can do no more myself
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Dan Targett
(@T4RGY66) reported
from
Wilton, England
Can I cancel the sport channels please @virginmedia
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Karen Church
(@Kazza6900) reported
from
Amesbury, England
@Srj28_ @virginmedia Ditto. Signal is absolutely rubbish coming from it though
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jemima
(@JemimaCamhs) reported
from
Garston, England
@virginmedia Hi, will this continued investment mean finally getting signal in my area? It’s a central area and the signal is awful. Thanks
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HT ☮️
(@HowlingTerror) reported
@virginmedia Already received the email hence knowing the exact amount of increase despite your company's substantial profits. New customers get the deals, existing ones don't. Tell your boss that another customer is leaving.
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krispy
(@MekeWhy) reported
@virginmedia It's a proper big issue and direct mistake from @virginmedia for messing with the payments, I need that missed payment removed ASAP from my account, my dirrect debit is totally fine and money was always available, I need solutions for this mess
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Debbi Voisey
(@DublinWriter) reported
@virginmedia They said they could see no issues at my postcode. But of course, when the internet is working, it is working. But it frequently is not. We reboot dozens of times a week. My connection is lost frequently. I even have to switch to data on my phone while I am here.
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Danny Hutchings
(@dan371971) reported
@virginmedia No, but I was advised at the time when the broadband was down I would get a discount on my next bill. 2 bills later - no discount and 35 mins on the phone to get not very far.
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Richard Kendall
(@richardkendall) reported
@virginmedia And you'll put up prices next year by inflation +3.9% do you think every customer will be getting the same rise in wages? The system is wrong if people are demanding you increase data speeds, if that is indeed your excuse?
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Khaleesi Michaela
(@michaelameerkat) reported
@virginmedia Do you have someone working on it currently? Work seems to have stopped for the weekend. To top it off you’re putting prices up by £7 a month from April… for what? No internet for several days and bad speeds. How can you justify with such a bad service.
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krispy
(@MekeWhy) reported
I can see the @virginmedia team is ignoring my complaints, always is a big problem to sorted any kind of issue with this company, I'm not happy at all
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Ange. Ex-Labour (Join @socialistlp / TUSC instead)
(@Ange_Sandgrown) reported
@virginmedia Why have you left me waiting for nearly 4 hours last night until your shut off time at 9 pm and left me waiting for someone to help me via WhatsApp chat since 8 am today? What a shockingly poor service!
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krispy
(@MekeWhy) reported
@virginmedia I got serious doubts about renew contract with you for the poor internet service in my residence, I give another chance and now I just reported like missed payment!! It’s affecting very bad my perfect Credit Score