Virgin Media Outage Report in Lark Hill, Wiltshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lark Hill, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lark Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 04:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (7%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Lark Hill, Wiltshire, England
The most recent Virgin Media outage reports came from the following cities: Salisbury and Durrington.
| City | Problem Type | Report Time |
|---|---|---|
 Salisbury |
Internet | |
| Durrington |
TV | |
| Salisbury |
TV | |
| Salisbury |
Total Blackout | |
| Salisbury |
Wi-fi | |
| Salisbury |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lark Hill, England
Latest outage, problems and issue reports in Lark Hill and nearby locations:
-
Karen Church
(@Kazza6900) reported
from
Amesbury, England
@virginmedia We contacted yourselves re. The outage today
-
Vicky Charles
(@SingleMAhoy) reported
from
Salisbury, England
My @virginmedia wifi has been down since last night; their app has no updates. When I call I get a recorded message to say they're busy & to call back later before it hangs up. Crappy service yet again, Virgin.
-
Vicky Charles
(@SingleMAhoy) reported
from
Salisbury, England
@booshtukka @virginmedia Exactly this. We all expect mishaps from time to time- but it's all in how you deal with the problem.
-
David Wookey #Confinedtohouse
(@WooksAmesbury) reported
from
Amesbury, England
@virginmedia Stable this morning, that is the usual. I am wired to my laptops as I have a LAN set up. I also use wireless to other devices both through my router and direct to your hub so I can eluminate it being my Netgear as an issue. When it goes down the light goes green flashing
-
Vicky Charles
(@SingleMAhoy) reported
from
Salisbury, England
@andychittick @virginmedia THANK YOU for doing their job for them! When I tried to call I got a recorded msg saying "we're busy call back later" & it hung up. At least now I know how bad it is!
-
Karen Church
(@Kazza6900) reported
from
Amesbury, England
@Growlingadam @Bournemouthecho Ours in Amesbury went down at midnight, took about 40mins to get through to @virginmedia by phone. We’ve been told engineers were on the way and will be fixed ASAP
-
Brian Dalton
(@CllrBrian) reported
from
Salisbury, England
@virginmedia Virgin Media internet is dire. Speed is never what its advertised and always slow at night. My 200mbs is currently 7mbs! Oh for dial up to come back 😫 Can't wait for 5G to appear.
-
Neil Fox
(@gneilfox) reported
from
Amesbury, England
@virginmedia In fairness that was my phone. Just checked the laptop and it is getting 115mb.. so not really a problem. Thanks.
-
Dan Targett
(@T4RGY66) reported
from
Wilton, England
Yes, I would like to cancel my sport package now @virginmedia
-
Vermillion Gecko
(@VermillionGecko) reported
from
Salisbury, England
@mw2ismylife @virginmedia @CherylHoleQueen Nope, I won’t read your trashy article from a shit source.
-
David Wookey #Confinedtohouse
(@WooksAmesbury) reported
from
Amesbury, England
My thsnks to @virginmedia engineer who sorted the issue yesterday. New Hub fitted, cable/attenuator fault also identified and fixed, and early as well. Was only without decent comms for 25 hrs, could have been much worse (I will happiliy take the day bill rebate though please)
-
Dan Targett
(@T4RGY66) reported
from
Wilton, England
Can I cancel the sport channels please @virginmedia
-
Wilts Tourist Guide
(@WiltsTG) reported
from
Salisbury, England
@virginmedia You have no idea how frustrating this is for your customers. There was a big problem on Tues and no updates until half way through the day! No point in phoning technical support, am off to find a WiFi hot-spot!
-
Brian Dalton
(@CllrBrian) reported
from
Salisbury, England
@virginmedia Yes, please sort out asap. Mine has been nothing short of poor for days, on and off and is not connecting now. When it does, it's far too slow.
-
David Wookey #Confinedtohouse
(@WooksAmesbury) reported
from
Amesbury, England
@virginmedia Down again. Green light on hub rather than white. Internet icon flashing as well. Area 31
-
Karen Church
(@Kazza6900) reported
from
Amesbury, England
@virginmedia How much compensation will customers get for both this and the outage today. We were affected by both and had no broadband for over 12+ hours
-
Karen Church
(@Kazza6900) reported
from
Amesbury, England
@Srj28_ @virginmedia Ditto. Signal is absolutely rubbish coming from it though
-
Vicky Charles
(@SingleMAhoy) reported
from
Salisbury, England
@virginmedia According to the app, service is fine. I don't have a wire to check wired connection but streaming through my Virgin TV box seems unaffected. So frustrating when I've already had 2 days of no service in the last month.
-
Vicky Charles
(@SingleMAhoy) reported
from
Salisbury, England
@virginmedia I'm sorry your bosses make you monitor the social media accounts when they can't manage to provide the service we pay for. Your job can't be much fun right now
-
David Wookey #Confinedtohouse
(@WooksAmesbury) reported
from
Amesbury, England
@armyflying @beaver_paul Looks like I will be missing it. @virginmedia seem to still be letting us down intermittent all afternoon and now gone off at the vital moment
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Dave Cropley
(@dmcropley) reported
@virginmedia You're still not recognising the fact your diagnostics have flagged a fault with the wider virgin network. You are abdicating responsibility. This is the cause of my frustration.
-
Eileen OS
(@eosull) reported
@VirginMediaIE Saturday Morning with James Martin on ITV - @jamesmartinchef has a huge following in Ireland but anyone on Virgin media network doesn’t seem to be able to get it his program. Tried 2 phone numerous times to check it out but I would be able to get through to the Whitehouse easier
-
David Taylor 🏴 🇪🇺
(@gm8arv) reported
@AnnCleeves @virginmedia I had a similar issue - unreliable connection - and eventually it was diagnosed as the modem being incompatible following an upgrade at the Edinburgh head-end. I can’t recall now if I was posted a new modem for me to install, or if an engineer had to come out. Problem cured.
-
Stephen McHugh
(@stemchugh13) reported
@virginmedia It’s not an outage, it’s the actual Hub. The Wifi It doesn’t cover a portion of the house. Ive phoned up numerous times and requested a new hub and been told they’ve fixed it countless times. As ive said above, it’s supposed to be 650mb and at times I struggle to get 10 upstairs
-
Simon
(@Simon17109904) reported
@virginmedia Yes I am an existing customer.
-
Lep
(@xLepebble) reported
WiFi is down AGAIN. Are you taking the ******* piss @virginmedia
-
golfiematt
(@golfiematt1) reported
@virginmedia Internet down all day again.I didn't want to watch the sport did I 😐
-
Chris Hodgkinson
(@Hocky69) reported
@virginmedia Been trying to get through to customer relations for 3 days , I get to the final step and they cut me off and I have to start again !!!
-
Paul
(@PaulHull97) reported
@virginmedia This had fixed the WiFi for a day or so but now back to having the same issues!
-
Archie Shanks
(@archie_s) reported
@AnnCleeves @virginmedia Unfortunately you won’t get the best support as most are reading from a script I was asked a couple of questions they suggest reboot and new hub they sent out ultra hd which remove all the standard channels I had typical of corporate engineering being offshore