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Virgin Media

Virgin Media Outage Report in Lark Hill, Wiltshire, England

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Lark Hill, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lark Hill, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Lark Hill, England

The most recent Virgin Media outage reports came from the following cities: Salisbury.

CityProblem TypeReport Time
Salisbury TV 14 days ago
Salisbury Internet 2 months ago
Devizes Internet 2 months ago
Salisbury E-mail 3 months ago
Bulford Internet 5 months ago
Salisbury Internet 6 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Lark Hill, England

Latest outage, problems and issue reports in Lark Hill and nearby locations:

  • CllrBrian
    Brian Dalton (@CllrBrian) reported from Salisbury, England

    @virginmedia Virgin Media internet is dire. Speed is never what its advertised and always slow at night. My 200mbs is currently 7mbs! Oh for dial up to come back 😫 Can't wait for 5G to appear.

  • WooksAmesbury
    David Wookey #Confinedtohouse (@WooksAmesbury) reported from Amesbury, England

    @virginmedia Down again. Green light on hub rather than white. Internet icon flashing as well. Area 31

  • SingleMAhoy
    Vicky Charles (@SingleMAhoy) reported from Salisbury, England

    @andychittick @virginmedia THANK YOU for doing their job for them! When I tried to call I got a recorded msg saying "we're busy call back later" & it hung up. At least now I know how bad it is!

  • WooksAmesbury
    David Wookey #Confinedtohouse (@WooksAmesbury) reported from Amesbury, England

    @virginmedia Full marks to Matthew your engineer, got it sorted. Almost 10dB gain achieved. Hopefully problem will stay away now.

  • SingleMAhoy
    Vicky Charles (@SingleMAhoy) reported from Salisbury, England

    @virginmedia I'm sorry your bosses make you monitor the social media accounts when they can't manage to provide the service we pay for. Your job can't be much fun right now

  • Kazza6900
    Karen Church (@Kazza6900) reported from Amesbury, England

    @virginmedia We contacted yourselves re. The outage today

  • WooksAmesbury
    David Wookey #Confinedtohouse (@WooksAmesbury) reported from Amesbury, England

    @virginmedia Stable this morning, that is the usual. I am wired to my laptops as I have a LAN set up. I also use wireless to other devices both through my router and direct to your hub so I can eluminate it being my Netgear as an issue. When it goes down the light goes green flashing

  • Kazza6900
    Karen Church (@Kazza6900) reported from Amesbury, England

    @virginmedia How much compensation will customers get for both this and the outage today. We were affected by both and had no broadband for over 12+ hours

  • VermillionGecko
    Vermillion Gecko (@VermillionGecko) reported from Salisbury, England

    @mw2ismylife @virginmedia @CherylHoleQueen Nope, I won’t read your trashy article from a shit source.

  • CllrBrian
    Brian Dalton (@CllrBrian) reported from Salisbury, England

    @virginmedia Yes, please sort out asap. Mine has been nothing short of poor for days, on and off and is not connecting now. When it does, it's far too slow.

  • SingleMAhoy
    Vicky Charles (@SingleMAhoy) reported from Salisbury, England

    @booshtukka @virginmedia Exactly this. We all expect mishaps from time to time- but it's all in how you deal with the problem.

  • WooksAmesbury
    David Wookey #Confinedtohouse (@WooksAmesbury) reported from Amesbury, England

    My thsnks to @virginmedia engineer who sorted the issue yesterday. New Hub fitted, cable/attenuator fault also identified and fixed, and early as well. Was only without decent comms for 25 hrs, could have been much worse (I will happiliy take the day bill rebate though please)

  • Kazza6900
    Karen Church (@Kazza6900) reported from Amesbury, England

    @Srj28_ @virginmedia Ditto. Signal is absolutely rubbish coming from it though

  • WooksAmesbury
    David Wookey #Confinedtohouse (@WooksAmesbury) reported from Amesbury, England

    @virginmedia Engineer booked for Saturday! Hub just come back on line. Lady on Phone in Manchester said she would monitor and I would be eligible for a refund of some sort for the loss of service.

  • gneilfox
    Neil Fox (@gneilfox) reported from Amesbury, England

    @virginmedia In fairness that was my phone. Just checked the laptop and it is getting 115mb.. so not really a problem. Thanks.

  • T4RGY66
    Dan Targett (@T4RGY66) reported from Wilton, England

    Can I cancel the sport channels please @virginmedia

  • T4RGY66
    Dan Targett (@T4RGY66) reported from Wilton, England

    Yes, I would like to cancel my sport package now @virginmedia

  • SingleMAhoy
    Vicky Charles (@SingleMAhoy) reported from Salisbury, England

    My @virginmedia wifi has been down since last night; their app has no updates. When I call I get a recorded message to say they're busy & to call back later before it hangs up. Crappy service yet again, Virgin.

  • Kazza6900
    Karen Church (@Kazza6900) reported from Amesbury, England

    @Growlingadam @Bournemouthecho Ours in Amesbury went down at midnight, took about 40mins to get through to @virginmedia by phone. We’ve been told engineers were on the way and will be fixed ASAP

  • WooksAmesbury
    David Wookey #Confinedtohouse (@WooksAmesbury) reported from Amesbury, England

    @armyflying @beaver_paul Looks like I will be missing it. @virginmedia seem to still be letting us down intermittent all afternoon and now gone off at the vital moment

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • emmaking84
    Emma King (@emmaking84) reported

    @virginmedia it would seem your customer services team don't understand "I wish to cancel my broadband". £40 is a shocking amount per month for someone with a low income.

  • laurencecliff
    Laurence Cliff (@laurencecliff) reported

    @virginmedia terrible service. When it’s a technical question I can WhatsApp you easily. When I want to cancel I have to call, go through 10 mins of questions and on hold before twice being hung up on when speaking to someone. Just let me cancel!

  • cool_hunter
    coolhunter (@cool_hunter) reported

    @virginmedia STILL no response after 2 days without access to my email account? Why won't you fix this ???

  • Darren97367988
    Darren (@Darren97367988) reported

    @virginmedia @O2 Any chance you can just make what you provide work properly without trying to flog us new stuff. My Internet which is meant to be 100mb, has been running at below 7 for the past few days. Time to move supplier with better service.

  • Valerie87725636
    Valerie Christina White (@Valerie87725636) reported

    @O2 @virginmedia I 20YRZ of iphone,switched to Android 31July2021-Today Told my first google Pixel Android faultyNo customer of goodwill temp replacement or help offered Holloway Rd store Devastated Today,warranty,paid usage,disabled user, payment detailsAccount number: 1030354102

  • Shaun_RobertsxD
    Shaun (@Shaun_RobertsxD) reported

    @virginmedia It was working but the speed fluctuated then done at VM seems to off accidentally shut the account down then I had to have a new account created and have been calling every day to try and get VM to send the signal to reactivate the connection.

  • planet_dan
    Daniel S (@planet_dan) reported

    @virginmedia Seriously? One dropped connection after another and your technical team has absolutely no idea what is causing it? Give me a break? This service is utterly ridiculous. It’s pathetic. @BBCWatchdog

  • JG1872_
    James 🇬🇧 (@JG1872_) reported from Glasgow, Scotland

    @virginmedia my wifi has been down since 7 what’s this all about?

  • reason2485
    kai (@reason2485) reported

    @virginmedia come take ur broadband or take u small claim court poor service come solve issue or action be taken months u have been charging my parents and not resolving the poor service given

  • NickyCl94173026
    Nicky Clark (@NickyCl94173026) reported

    Thanks @virginmedia for your really helpful service tonight. Really looking forward to speaking to the return call from a manager within the next 72hours