Virgin Media Outage Report in Lark Hill, Wiltshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lark Hill, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lark Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 22: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Lark Hill, Wiltshire, England
The most recent Virgin Media outage reports came from the following cities: Salisbury and Durrington.
| City | Problem Type | Report Time |
|---|---|---|
 Salisbury |
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| Durrington |
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| Salisbury |
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| Salisbury |
Internet | |
| Salisbury |
Internet | |
| Salisbury |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lark Hill, England
Latest outage, problems and issue reports in Lark Hill and nearby locations:
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Wilts Tourist Guide
(@WiltsTG) reported
from
Salisbury, England
@AlBayliss @virginmedia And you call their automated line and it tells you, it looks like there are no issues affecting your area at the moment, when clearly there is 😂
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Wilts Tourist Guide
(@WiltsTG) reported
from
Salisbury, England
@virginmedia You have no idea how frustrating this is for your customers. There was a big problem on Tues and no updates until half way through the day! No point in phoning technical support, am off to find a WiFi hot-spot!
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Dan Targett
(@T4RGY66) reported
from
Wilton, England
Yes, I would like to cancel my sport package now @virginmedia
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Nikki Emerton
(@nikkiemerton) reported
from
Alderbury, England
@virginmedia We checked yesterday over the phone. There is no fault. Virgin sent us a text with planned maintenance for SP4 7RG and advised we would receive a text when it was completed. No text no service. But thank you for your quick response
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Brian Dalton
(@CllrBrian) reported
from
Salisbury, England
@virginmedia Yes, please sort out asap. Mine has been nothing short of poor for days, on and off and is not connecting now. When it does, it's far too slow.
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Vicky Charles
(@SingleMAhoy) reported
from
Salisbury, England
@andychittick @virginmedia THANK YOU for doing their job for them! When I tried to call I got a recorded msg saying "we're busy call back later" & it hung up. At least now I know how bad it is!
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Wilts Tourist Guide
(@WiltsTG) reported
from
Salisbury, England
@virginmedia No known issues it says. It said that on Tues and it was off all day! Awful service, no updates either.
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Vicky Charles
(@SingleMAhoy) reported
from
Salisbury, England
@virginmedia I'm sorry your bosses make you monitor the social media accounts when they can't manage to provide the service we pay for. Your job can't be much fun right now
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Karen Church
(@Kazza6900) reported
from
Amesbury, England
@virginmedia How much compensation will customers get for both this and the outage today. We were affected by both and had no broadband for over 12+ hours
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Vicky Charles
(@SingleMAhoy) reported
from
Salisbury, England
My @virginmedia wifi has been down since last night; their app has no updates. When I call I get a recorded message to say they're busy & to call back later before it hangs up. Crappy service yet again, Virgin.
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Dan Targett
(@T4RGY66) reported
from
Wilton, England
Can I cancel the sport channels please @virginmedia
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Karen Church
(@Kazza6900) reported
from
Amesbury, England
@Srj28_ @virginmedia Ditto. Signal is absolutely rubbish coming from it though
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Karen Church
(@Kazza6900) reported
from
Amesbury, England
@virginmedia We contacted yourselves re. The outage today
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Brian Dalton
(@CllrBrian) reported
from
Salisbury, England
@virginmedia Virgin Media internet is dire. Speed is never what its advertised and always slow at night. My 200mbs is currently 7mbs! Oh for dial up to come back 😫 Can't wait for 5G to appear.
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Neil Fox
(@gneilfox) reported
from
Amesbury, England
@virginmedia In fairness that was my phone. Just checked the laptop and it is getting 115mb.. so not really a problem. Thanks.
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Vicky Charles
(@SingleMAhoy) reported
from
Salisbury, England
@booshtukka @virginmedia Exactly this. We all expect mishaps from time to time- but it's all in how you deal with the problem.
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Dave
(@memurtagh) reported
from
Salisbury, England
@virginmedia Hi, marianne on your line is trying to help me out. But only after I tweeted you after 40 mins. Will let you know how it goes.
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Karen Church
(@Kazza6900) reported
from
Amesbury, England
@Growlingadam @Bournemouthecho Ours in Amesbury went down at midnight, took about 40mins to get through to @virginmedia by phone. We’ve been told engineers were on the way and will be fixed ASAP
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Vicky Charles
(@SingleMAhoy) reported
from
Salisbury, England
@virginmedia According to the app, service is fine. I don't have a wire to check wired connection but streaming through my Virgin TV box seems unaffected. So frustrating when I've already had 2 days of no service in the last month.
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Nikki Emerton
(@nikkiemerton) reported
from
Alderbury, England
@virginmedia Tried logging in on website, your service is down. Account is in my partners name so I can do no more myself
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Natasha Puri
(@Tasha0503) reported
@virginmedia I tried to do a service status check, but it is saying it can’t be performed at this time. What is going on? It all started since the massive outage. It’s affected my work massively and what am I paying for?!
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KJ
(@riverofstardust) reported
@virginmedia help! Since the outage last week our wifi has gone down multiple times a day. Been through your bot chat who told me it's fixed when it isn't. Can't find a number to call and speak to someone, can't do my work either!
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Brigantian in Exile
(@Wenxue2222) reported
@virginmedia When trying to run the test - I very largely suspect this is another large scale issue. You are going to have another bad day I fear ...
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Stephen Smith
(@sps81) reported
@virginmedia Can you tell me what options to press to actually speak to a person? I'm trying to call but your stupid system is insisting on sending me a link to download the app I already have, that's not showing the appointment!
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Natasha Puri
(@Tasha0503) reported
@virginmedia It’s more than just some issues with connection. We are completely cut off from all service, from around 10.30am every day and then are left with nothing. It’s hard to even get through to someone on the phone
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SoldierAye
(@SoldierAye) reported
@virginmedia This isn’t ‘customer service’. This is a wind-up. I can see now why it took my Dad so long to get some *co-operation* from @virginmedia after the bereavement of losing my Mum, never mind a standard resolution. I’ve taken screenshots of your responses. You’ll be hearing from us…
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Customer Service
(@vmbusinesshelp) reported
@Magikos_IT @virginmedia It would be best speaking with us directly so the faults team can run some diagnostics on the service to see what is causing the issue for you, I can understand your frustration with this been ongoing
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BR1NGTH3P4YNE
(@Christo62584173) reported
@virginmedia This has gone on for too long now for it to be an "Issue" We deserve compen not some half arsed offer "We'll waiver the exiting fee for you" Thats bullshit, paying £47 pcm for a service worth £15
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nicole p 🌻
(@ladypounduk) reported
@virginmedia Internet totally down, again, and you can’t contact anyone to complain because it times out at the chatbot. Third time this month.
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Customer Service
(@vmbusinesshelp) reported
@Wraith69_ @virginmedia I'm really sorry to hear this is the case, have you contacted our faults team at all so we can look into the issues you've been having? Our direct number is 0800 052 0800 then option 3, we can then raise a fault ticket for you to investigate